Cisco TelePresence System 3210 Assembly, Use & Care, and Field-Replaceable Unit Guide
First-Time Setup
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First-Time Setup

Table Of Contents

First-Time Setup

Parts List

Configuring Cisco Unified Communications Manager for Your Cisco TelePresence System

Powering On the System and Loading CTS Administration Software

Configuring an Alternate TFTP Server (Optional)

Setting Up CTS Components

Setting Up the Displays

Setting Up the Cameras

Starting the Software Setup

Adjusting the Zoom

Focusing the Camera

Attaching the Camera Hood Assembly

Setting Up the Speakers

Setting Up the Microphones

Setting Up the Presentation Display

Troubleshooting the Presentation Display

Other Devices


First-Time Setup


Revised: May 9, 2012, OL-21178-01

After you have assembled the Cisco TelePresence System (CTS), you set up the individual system components (such as displays and cameras) using Hardware Setup, located under Troubleshooting in the CTS Administration software. This chapter explains how to initially set up CTS components and contains the following sections:

Parts List

Configuring Cisco Unified Communications Manager for Your Cisco TelePresence System

Powering On the System and Loading CTS Administration Software

Configuring an Alternate TFTP Server (Optional)

Setting Up CTS Components


Note You cannot perform diagnostics during an active Cisco TelePresence system call.


Parts List

Key
Part Description
Part Number
Qty
Ctn
Notes

Camera Target Assembly, Part Number CTS-CAM-TOOL

1

Tabletop camera target: large

700-24323-xx

1

   
2

Tabletop camera target: small

700-24320-xx

1

   
3

Cardboard ruler

700-24321-xx

1

   
4

Vertical bar

700-23961-xx

2

   
5

Horizontal bar

700-23960-xx

2

   
6

M4 x 20 mm screws

48-0654-xx

4

1

 

Camera Hood Assembly (Figure 11-12)

1

Camera assembly

68-2900-xx

1

2

 
2

Camera hood cover: top

1

2

 
3

Camera hood cover: bottom

1

2

 
7

M4 x 20mm Pan Head screws

48-0654-01

4

2

 

Configuring Cisco Unified Communications Manager for Your Cisco TelePresence System

Before you can use your system, you need to configure your system in Cisco Unified Communications Manager (Unified CM).

You can configure your system and complete all steps in this chapter prior to configuring your device in Unified CM, but your device cannot place or receive calls until you complete the Unified CM configuration. In addition, systems appear as either a Cisco TelePresence System 500-32 or a Cisco TelePresence System 1000 in the Cisco TelePresence Administration GUI until you complete this configuration.

To configure your device in Unified CM, complete the following steps:


Step 1 Load the Cisco TelePresence Administration Software image on the Unified CM server.


Note If your Unified CM is already running the required minimum software for your system, you can skip this step. The Cisco TelePresence System 3210 requires a minimum version of CTS administration software 1.6.1 to run.


For more information, refer to the following sections in the Cisco Telepresence Touch 12 Installation Guide:

If you are upgrading from a software version that prior to 1.7.4, follow the steps in the "Upgrading the CTS Software for Systems That Are Running Cisco TelePresence Software Versions Prior to 1.7.4" section.

If you are upgrading from a software version that is 1.7.4 or later, follow the steps in the "Upgrading the CTS Software for Systems That Are Running Cisco TelePresence Software Versions 1.7.4 and Above" section.

Step 2 Register your system as a device in Unified CM. For more information, refer to the "Configuring a Cisco TelePresence Device" section in the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System.

Step 3 Add the TFTP server for your Unified CM server to your system using the Cisco TelePresence Administration Software GUI. For more formation, refer to the "Cisco Unified Communications Manager Settings" of the Cisco TelePresence System Administration Guide for your software release.


For more information about configuring Unified CM with your Cisco TelePresence device, refer to the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System.

Powering On the System and Loading CTS Administration Software

CTS Administration Software is factory-installed on each codec and loads during initial bootup.


Note The Cisco TelePresence System 3210 requires a minimum version of CTS administration software 1.6.1 to run.


To load CTS Administration Software:


Step 1 Power on the three PDUs that are located on the sides of the screens and the single PDU that is inside the center privacy panel.


Note Make sure that you power on all codecs within 30 seconds to avoid power on detection failure.


After you turn on the codecs, the display associated with each codec becomes active. CTS displays green check marks on all displays to show bootup progress. Bootup is complete when the system displays six check marks as shown in Figure 11-1.

Figure 11-1 Bootup Completed


Note If the last check mark displayed is a red "X," there has been a compact flash error; if you receive this error, contact Cisco Technical Support.


Step 2 After bootup completes, make a note of the IP address that displays on the center of the screen as shown in Figure 11-2. You use that information to log in to the Cisco TelePresence System Administration. This IP address displays until you log in to Cisco TelePresence System Administration or use Secure Shell (SSH) to log in to the CTS 3210.

Figure 11-2 System IP Address


Note If the IP address that displays is 192.168.100.2, the CTS-3210 could not contact the DHCP server or your system does not use DHCP. If your network does not use DHCP, navigate to Configuration > IP Settings, change the DHCP Enabled setting to No, and specify a static IP address, subnet mask, gateway and DNS server. You must reboot your codec after you configure a static IP address.


After successful bootup, the CTS Administration Software loads. When CTS Administration Software completes loading, the Cisco IP telephone displays a welcome message that displays the system IP address. The welcome screen only appears the first time the system is booted up after initial installation or after a factory reset.


Note The telephone displays a directory number of 7000, but the telephone is not yet registered and does not function.


Step 3 If you have not already done so, configure the Cisco Unified Communications Manager GUI. For detailed instructions to configure Cisco Unified Communications Manager for use with your CTS 3210, refer to the Cisco Unified Communications Manager Installation Guide for the Cisco TelePresence System for your software release.

Step 4 From the Cisco IP telephone welcome page, press Next. The system reboots.


Note The system might reboot several times during the initial startup process.


Step 5 Open a browser on a computer that is connected to the network.

Step 6 In the URL field, type the IP address that you obtained in Step 2 and press Enter. The browser launches Cisco TelePresence System Administration.


Note If you need to obtain the IP address, complete the following steps:

a. On the IP phone, locate Manual at the bottom of the screen and press the Manual soft key.


Note If you cannot locate the Manual button, proceed to Step b.


b. Locate Info at the bottom of the screen and press the Info soft key.

c. Scroll down to the IP Address listing and copy the address.


Step 7 Log in to the system by entering the following information:

Step 8 Log in using the following:

Username: admin (case sensitive)

Password: cisco (case sensitive)


Configuring an Alternate TFTP Server (Optional)

If you need to use an alternative TFTP server, configure the parameters for the alternative TFTP server and related Cisco IP phone parameters in Unified CM in the Cisco Unified Communications Manager IP Phone Device page. For instructions to configure an alternate TFTP server, refer to the "Configuring the Cisco TelePresence System" chapter of the Cisco TelePresence System Administrator's Guide for your software release.


Note If you are using the TFTP address that DHCP supplies for Cisco Unified Communications Manager, do not perform this action.


Setting Up CTS Components

To set up the CTS components:


Step 1 Using the IP address displayed in the Cisco IP telephone welcome message, log in to the CTS Administration software.

Step 2 From Troubleshooting, choose Hardware Setup to initially set up the components in the Cisco TelePresence system. Cisco suggests that you set up CTS components in the following order:

Setting Up the Displays

Setting Up the Cameras

Setting Up the Speakers

Setting Up the Microphones

Setting Up the Presentation Display

Other Devices


Setting Up the Displays

A display is set up correctly when the color on the display has been adjusted for the lighting in the meeting room. Each display must be set up individually.

From the Hardware Setup page under Troubleshooting, click the Display radio button.

Click Start to begin the adjustment process.

Each display in the meeting room should now be showing a set of horizontal grey bars and that display's relative position. Select the color temperature of the lighting in the meeting room and click Apply.

Selecting the Light Level

When adjusting the images on the display screens for the Cisco TelePresence system, you must take the color temperature of the ambient light in the room into consideration.

Sources of light in most rooms are either incandescent light bulbs that use tungsten filaments or fluorescent lights. Each of these light sources, and the amount of light in terms of lumens or watts, produces a different color temperature. This color temperature is sometimes expressed using terms such as cool, warm, or daylight, but can be expressed more precisely in kelvins (K) as a numeric value.

Following are the temperatures that can be selected for adjusting the image on the Cisco TelePresence display screens:

3500 K

4000 to 4100 K (recommended setting)

5000 K

6500 K

7500 K

In many cases, the color temperature is printed on the light bulb. If you are unable to ascertain the type and color temperature of light bulbs in the meeting room, experiment with color temperature settings until the color and images on the display screen look lifelike.

Troubleshooting Displays

Use Table 11-1 to troubleshoot problems with the images on the displays.

Table 11-1 Troubleshooting Chart for Display Problems 

Problem
Possible Cause
Action

Cisco TelePresence 3210/3210 only

Power-on test indicates the displays turn on in the wrong sequence. The normal power on sequence is the left, center, then right display screen.

Video cable is not connected to its corresponding codec connector.

Ethernet cable from secondary codec is not plugged into the correct port on the primary codec.

Check that the cable from each display is plugged into the correct connector on its corresponding codec.

Plug the video-to-video cable into the display connector on the correct codec, as follows.

Plug the center display into the primary codec.

Plug the participant's left display into the left secondary codec.

Plug the participant's right display into the right secondary codec.

No image.

Power cable is not plugged in.

Power switch on the back of the display is off.

Check power connections and switches on each display.

No image.

Video cable is not connected.

(CTS-1000 only) Check that the LED is lit at the bottom front of each display and is either green or amber.

Contact Cisco technical support if you are certain that the cabling is correct and power is applied to the system, but no image is seen on the display.


Setting Up the Cameras

The cameras are set up correctly when images are centered and in focus on the display screens and the white balance has been configured. The hardware setup software provides a camera Auto Adjust feature and a way to use targets to fine-tune the camera's focus.

This section describes the procedures you perform to set up the camera and includes the following topics:

"Starting the Software Setup" section

"Adjusting the Zoom" section

"Focusing the Camera" section

"Attaching the Camera Hood Assembly" section

Starting the Software Setup

To start the software setup, complete the following steps.


Step 1 Assemble the Large Camera Target.

When you slide the Camera target into the frame, make sure the target is centered in the frame between the vertical lines at the top and bottom of the target.

Figure 11-3 Camera Target Assembly

Step 2 Attach the large target to the underside of the center table section by placing the round pads on the underside of the clamps into recesses that are drilled under the table.


Tip You can feel under the table to find the small round recesses.


The target pattern should face the camera.

Step 3 In the Cisco TelePresence administrative GUI, navigate to Hardware Setup > Troubleshooting > Cameras.

Step 4 Click Start to begin the camera setup. You should see output from each camera in the appropriate camera display area.

Step 5 Click Setup under the image of the center display screen.

If you need further information about testing or adjusting this device, click Help in the content area or see the troubleshooting charts in this section.


Adjusting the Zoom

Correctly adjusting the zoom ensures that the conference participants appear life-size, and the camera provides a seamless video image of the table area.

To adjust the camera zoom, complete the following steps.


Step 1 Click Show Camera Target.

Step 2 Loosen the thumbscrew on the zoom ring on the camera lens.

The zoom ring is labeled "W-T".

Step 3 Using the zoom ring, and the left/right, up/down, and rotation adjustment screws on the camera, perform the following adjustments to the center camera:

Align the red plus sign to the plus sign in the middle of the target.

Align the red hash marks on the display so that they fit between the table edges.

Zoom and align the camera so that the curved lines on each side of the target touch the sides of the display as shown in Figure 11-5.

To adjust the camera left and right or up and down, or to make vertical adjustments, use the adjusting screws as shown in Figure 11-4.


Note If one of the left/right screws is covered by the camera cable, use the other screw to make all left/right adjustments.


Figure 11-4 Camera Adjustment Screws

Figure 11-5 Correct Camera Target Alignment—Center Display

d. Place the small target on the table in front of the large target, and adjust the focus by completing the steps in the "Focusing the Camera" section.

e. Remove the large target from the center part of the table, and attach it to the left part of the table, placing the underside of the clamps into the recessed holes.

f. Make the following adjustments to the left camera:

Align the red plus sign to the plus sign in the middle of the target.

Align the red hash marks on the display so that they fit between the table edges.

Zoom and align the camera so that the curved line on the right side of the display touches the red adjustment line at the right edge of the display as shown in Figure 11-6.

To adjust the camera left and right or up and down, or to make vertical adjustments, use the adjusting screws as shown in Figure 11-4.


Note If one of the left/right screws is covered by the camera cable, use the other screw to make all left/right adjustments.


Figure 11-6 Correct Camera Target Alignment—Right Display

g. Place the small target on the table, in front of the large target, and adjust the focus by completing the steps in the "Focusing the Camera" section.

h. Remove the large target from the center part of the table, and attach it to the right part of the table, placing the underside of the clamps into the recessed holes.

i. Make the following adjustments to the right camera:

Align the red plus sign to the plus sign in the middle of the target.

Align the red hash marks on the display so that they fit between the table edges.

Zoom and align the camera so that the curved line on the left side of the display touches the red adjustment line at the right edge of the display Figure 11-7.

To adjust the camera left and right or up and down, or to make vertical adjustments, use the adjusting screws as shown in Figure 11-4.


Note If one of the left/right screws is covered by the camera cable, use the other screw to make all left/right adjustments.


Figure 11-7 Correct Camera Target Alignment—Left Display

j. Place the small target on the table, in front of the large target, and adjust the focus by completing the steps in the "Focusing the Camera" section.

Step 4 Tighten the thumbscrew on the zoom and focus rings.

Step 5 Click Hide Camera Target to remove the alignment images.

Step 6 To complete the zoom procedure, click Done.

Step 7 Click Setup, then click Auto Adjust to automatically adjust the camera settings.

You will see various images and colors on the displays during the adjustment. Auto Adjust takes approximately 1 minute.


Focusing the Camera

To focus the cameras using the large and small targets, complete the following steps:


Step 1 Place the small target on center of the table, in front of the center camera.

Step 2 Arrange the large target five feet (152 cm) behind the small target.


Tip Use a chair to prop up the large target.


Figure 11-8 Arranging the Small and Large Targets

Step 3 In the Cisco TelePresence Administrative GUI, click Setup, then click Show Focus Target.

Step 4 Adjust the small target so that the red box encloses the upper patterns on the large target and the green box encloses the patterns on the small target.

Figure 11-9 Positioning the Small and Large Targets

Step 5 Adjust the focus on the camera by performing the following steps:

a. Loosen the thumbscrew for the lens focus ring. The ring is labeled "N-8".

Figure 11-10 Location of Focus and Zoom Rings

Use the thumbscrew (or 0.9 mm Allen wrench) to unlock the focus ring.

b. Twist the focus ring clockwise until the red and green horizontal bars on the bottom of the screen are reduced to very short lengths on the left.

c. Twist the focus ring counter-clockwise until the red and green bars extend all the way to the right.

d. Continue to twist the focus ring until the red and green bars are approximately the same length.

e. Make any additional adjustments you need to make to the zoom adjustments.

Occasionally, adjusting the focus can slightly change the zoom.

f. Click Hide Focus Targets, then click Done when you complete the adjustment.

Step 6 Check the second row focus by completing the following steps:

a. Remove the large target.

b. Place the large target behind the second row with the target mounted slightly behind in the position the user will occupy.

c. Position the large target 10 feet (3 meters) behind the small target.

Figure 11-11 Positioning the Small and Large Targets for the Second Row

d. Make sure that the targets are still be aligned within the green and red boxes on the display. See Figure 11-9 for more information.

Step 7 Remove the targets and place them in front of the left camera.

Step 8 Complete Step 1 through Step 6 for the left camera.

Step 9 Remove the targets and place them in front of the right camera.

Step 10 Complete Step 1 through Step 6 for the right camera.

Attaching the Camera Hood Assembly

After you complete the camera adjustment, attach the camera hood assembly. See Figure 11-12.


Note Attach the top hood before attaching the bottom hood.



Caution Do not overtighten the screws, or use a power screwdriver to tighten the screws. The recommended torque for the screws is 0.8N.m (7 inch-pounds).

In addition, make sure that you use screws of the correct length (20 mm). Overtightening the screws, or using a screw that is too long, can cause the plastic hoods to break.

Figure 11-12 Attaching the Camera Hood Assembly

Troubleshooting Cameras

Use Table 11-2 to troubleshoot problems with cameras.

Table 11-2 Troubleshooting Chart for Camera Problems 

Problem
Possible Cause
Action

Cisco TelePresence 3210/3210 only

Camera image appears on the wrong display.

Cables are plugged into the wrong connector ports.

Check that the cables from each camera are plugged into the correct connector on its respective codec.

Two connections are made for the camera, an RJ-45 cable plugs into the large connector and a video-to-DVI-I cable plugs into the small connector. Connect them as follows:

Plug the center camera into the primary codec.

Plug the participant's left camera into the left secondary codec.

Plug the participant's right camera into the right secondary codec.

Image not positioned correctly.

Camera is not aligned correctly.

Adjust and focus the camera using the targets.

Image colors are incorrect.

Video cable is only partially connected.

Color settings are not correct.

Tug on the plug to see if it is fully plugged in.

See separate documentation for the camera adjustment procedures.

No image.

Lens cap is in place.

Camera is not plugged in or is plugged in incorrectly.

Remove the lens cap.

Check power connections and switches on each display.

Verify that the video and Ethernet cables from each camera are plugged into the correct connectors on their respective codecs.

No image.

Camera or display is broken.

Contact Cisco technical support if you are certain that the cabling is correct, power is applied, and a display and camera test has been run, but no image is seen on the display.


Setting Up the Speakers

The speakers are set up correctly when you can hear sound clearly from each one. You can choose whether you want to cycle through the speakers automatically or manually.

Click Speakers on the Hardware Setup window to select the speaker test.

Click Start to begin the speaker setup.

Click Cycle Through Speakers to have sound cycled automatically for 5 seconds on each speaker.

Click Manually Step Through Speakers to test sound on each speaker. Click Next Speaker to progress to the next speaker.

Troubleshooting Speakers

Use Table 11-3 to troubleshoot problems with speakers.

Table 11-3 Troubleshooting Chart for Speaker Problems 

Problem
Possible Cause
Possible Solution

No sound is heard.

Speaker cable is not connected or is only partially connected.

Check that the red and black pronged ends of the speaker cable are securely fastened under their corresponding connectors on the speaker.

Check that the speaker cable is plugged into the correct receptor on the primary codec.

Tug on the plug to see if it is fully plugged in. Press the plug in firmly until a click is heard.

Cisco TelePresence 3210/3210 only

Sound heard at wrong speaker.

Speaker cable is not connected in the correct connector.

Check that the speaker cable is plugged into the correct receptor on the primary codec. Plug all speakers into the primary codec.

Sound is not synchronized with video.

Contact Cisco technical support.


Setting Up the Microphones

To verify correct microphone setup and calibrate the microphones, complete the following steps:


Step 1 In the Cisco TelePresence administrative GUI, navigate to Hardware Setup > Troubleshooting > Microphones.

Step 2 Click Start to begin setup.

The GUI displays three screens, each with an audio meter displayed.


Note If you have a Cisco TelePresence 3210, there are six microphones for the second row table. In a reduced configuration, the second row table has just four microphones, and a yellow question mark will appear in the test screen where the two end microphones would be in the full configuration.


Step 3 Lightly tap each microphone and watch the audio meter on the corresponding display screen to see that sound registers.

This step verifies that the microphones are connected and operating properly.

Step 4 Click Stop to end the test.


Troubleshooting Microphones

Use Table 11-4 to troubleshoot problems with microphones.

Table 11-4 Troubleshooting Chart for Microphone Problems 

Problem
Possible Cause
Possible Solution

Sound is muffled.

Something near or on the microphone is distorting the sound.

Move objects away from the microphone.

Sound registers at the wrong microphone.

Microphone cable is not connected to its corresponding codec.

Check that the cable from the microphone is plugged into the correct receptor on the codec. Plug all microphones into the primary codec.

No sound registers.

Microphone cable is not connected or is only partially connected.

Check that the system is plugged in and power is on.

Check that the microphone plug is firmly seated in the correct connector on the primary codec.

Check that the mute light on each microphone is lit. An unlit light indicates that the microphone is not plugged in.

Lightly tap the microphone to see if sound registers.

Contact Cisco technical support if you are certain that the cabling is correct and power is applied to the system, but no sound registers on the microphone.

Microphone icon with red pipe displays.

Microphone is not connected.

Check that the microphone is properly plugged in.

Microphone icon with question mark displays.

One of the microphones is unplugged.

Check that the microphone is properly plugged in.

System is experiencing "phantom switching" (during a TelePresence conference, the system switches to a segment where no one is talking or is empty)

Microphone is not properly calibrated.

Rerun the Microphone test.


Setting Up the Presentation Display

If your system has an Auxiliary Control Unit, set up the display for first-time use by completing the steps in this section.


Step 1 Make sure that a serial cable is connected from your display to the Serial 1 output of the auxiliary control unit. See the "Options for the Cisco TelePresence System 3000 and 3210" chapter of the Cisco TelePresence Hardware Options and Upgrade Guide for information about cabling your system with an Auxiliary Control Unit.

Step 2 Start a test pattern display for the display by completing the following steps:

a. Open a browser that is connected to the network.

b. Enter the IP address of the primary codec to log in to Cisco TelePresence System Administration.

c. Select Troubleshooting > Hardware Setup, then click the Presentation Devices radio button.

d. Select the Test Pattern radio button.

e. Click Start to begin the test.

Step 3 Turn on the display.

If the display does not show a test pattern, see the "Troubleshooting the Presentation Display" section to attempt to fix the problem.

Step 4 From Cisco TelePresence System Administration, click Set LCD Defaults to automatically configure the display for use with the Cisco TelePresence system.


Note Although the 40-inch display ships with a remote control, Cisco strongly recommends that you not make any adjustments or changes from the factory default settings. The TelePresence system restores the display to its factory default settings each night and any overrides to the default settings will not persist.



Troubleshooting the Presentation Display

Use Table 11-5 to troubleshoot problems with the presentation display.

Table 11-5 Troubleshooting Chart for Presentation Display Problems 

Problem
Possible Cause
Possible Solution

Test pattern is not displayed.

Display power switch is off.

Check presentation display power switch. Switch the presentation display on/off rocker switch to the ON position.

Test pattern is not displayed.

Power cable is not connected.

Check to see if the LED on the top of the presentation display is illuminated; it can be either green or yellow. If the LED light is not illuminated, make sure that the power cable is plugged in.

Test pattern is not displayed.

Video cable connector is not connected to the presentation display or to the primary codec.

Check that the video cable connector is plugged into the presentation display and into the correct connector on the primary codec.

Contact Cisco technical support if you are certain that the cabling is correct and power is applied to the system but no image is displayed.

Test pattern is not displayed.

Presentation display is set up to receive PC input instead of input from its video cable connector.

Use the presentation display remote control to configure the presentation display for HD video input. If your system includes an Auxiliary Control Unit, click Set LCD Defaults.

Test pattern is not displayed.

Video cable connector is not securely seated in the presentation display.

Seat the video cable connector securely.

Test pattern is not displayed.

Video cable connector is not securely seated in the primary codec.

Seat the video cable connector securely.

Test pattern is not displayed.

Video cable connector is not inserted in the correct port on the primary codec.

Check the cabling diagrams in "Routing Power and Signal Cables"to identify the correct port into which to insert the video cable connector. The video cable connector should be connected to auxiliary video out.



Note The Cisco TelePresence System can display information from multiple input devices during a meeting; if multiple input devices are sending information, the display shows the input from the last presentation display sending information. If you do not see an input device image, try the following: for VGA devices, unplug the device from the VGA cable, wait 5 seconds, and then plug the device back in; for document cameras: turn the camera off, wait 5 seconds, and then restart the device.


Other Devices

Use Other Devices to check the Auxiliary Control Unit, which controls the light units surrounding the displays, and enables the CTS to get more complete presentation display status information and restore presentation display defaults.

Click Other Devices on the Hardware Setup window.

Click the Start radio button to access the Auxiliary Control Unit to begin testing. To end the test, click Stop.

Individual light units correspond to the five port numbers of the Auxiliary Control Unit. Click the appropriate box to select a specific port number; Click Select All to select all ports (and all light units) or Select None.

Click the Refresh On/Off Status button to update the on/off status of each port.

Click the Turn Selected Lights On/Off to test the selected light unit(s).

Click the Reset Auxiliary Control Unit to power cycle the Auxiliary Control Unit.