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Cisco ME 3400 Series Ethernet Access Switches

Cisco ME 3400 and Cisco ME 2400 Ethernet Access Switches Getting Started Guide

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Getting Started Guide

Table Of Contents

Cisco ME 3400 and Cisco ME 2400 Ethernet Access Switches Getting Started Guide

About this Guide

Taking Out What You Need

Equipment That You Supply to Set Up Your Switch

Shipping Box Contents

Initial Setup

Completing the Initial Configuration

Managing the Switch through the CLI

Other Management Options

Rack-Mounting and Switch Port Connections

Equipment That You Supply

Before You Begin

Installation Warning Statements

Attaching the Brackets

Rack-Mount the Switch

Connect to the Switch Ports

Connect to 10/100 or 10/100/1000 Ports

Install the SFP Modules and Connect to the Ports

Verify Port Connectivity

In Case of Difficulty

Troubleshooting Initial Configuration Setup

Resetting the Switch

Accessing Help Online

For More Information

Obtaining Documentation

Cisco.com

Product Documentation DVD

Ordering Documentation

Documentation Feedback

Cisco Product Security Overview

Reporting Security Problems in Cisco Products

Product Alerts and Field Notices

Obtaining Technical Assistance

Cisco Technical Support & Documentation Website

Submitting a Service Request

Definitions of Service Request Severity

Obtaining Additional Publications and Information

Cisco 90-Day Limited Hardware Warranty Terms


Getting Started Guide

Cisco ME 3400 and Cisco ME 2400 Ethernet Access Switches Getting Started Guide


INCLUDING LICENSE AND WARRANTY

1 About this Guide

This guide provides instructions on how to install and configure your Cisco Metro Ethernet (ME) switch. Also covered are switch management options, basic rack-mounting procedures, port and module connections, power connection procedures, and troubleshooting help.

For additional installation and configuration information, see the Cisco ME switch documentation on Cisco.com. For system requirements, important notes, limitations, open and resolved bugs, and last-minute documentation updates, see the release notes, also on Cisco.com.

When using the online publications, refer to the documents that match the Cisco IOS software version that is running on the switch. Look on the switch rear panel to locate the software version.

You can order printed copies of the manuals from the Cisco.com sites and from the telephone numbers listed in the "Obtaining Documentation" section.

Before you set up your switch, and to see translations of safety warnings, review the warnings that appear in the Regulatory Compliance and Safety Information for the Cisco ME 3400 and Cisco ME 2400 Switches that accompanies this guide.

2 Taking Out What You Need

Follow these steps:

1. Unpack and remove the switch and the accessory kit from the shipping box.

2. Return the packing material to the shipping container, and save it for future use.

3. Verify that you have received the items shown in the "Shipping Box Contents" section. If any item is missing or damaged, contact your Cisco representative or reseller for instructions. Some switch models might include additional items that are not shown on page 3. Some items are optional and you must order or supply them separately.

Equipment That You Supply to Set Up Your Switch

You need to supply this equipment to set up your switch:

PC

RJ-45-to-DB-9 adapter cable (if you did not order one with your switch)

Ethernet (Category 5) straight-through cable (as shown)

Shipping Box Contents

The items that ship with the Cisco ME 3400 and ME 2400 switches depend on the type of switch that you order and the options that you choose. Some items shown in the illustration are optional. These items ship with all but the Cisco ME 3400G-2CS switch. Your switch might look different from the one that is shown.

1

Cisco ME switch

7

Cable guide

2

Documentation

8

Four number-8 Phillips machine screws

3

AC power cord

9

Four number-12 Phillips truss-head screws

4

Power cord bail

10

Six number-8 Phillips flat-head screws

5

DC terminal block

11

One black Phillips machine screw

6

Two 19-inch mounting brackets

   


Note The Cisco ME 3400G-12CS-AC switch ships with two AC power cords and two power cord bails. The Cisco ME 3400G-12CS-DC switch ships with two DC terminal blocks.


These items ship with the Cisco ME 3400G-2CS switch:

1

Cisco ME switch

6

Cable guide

2

Documentation

7

Four number-10 Phillips truss-head screws

3

AC power cord

8

Four number-12 Phillips truss-head screws

4

Four rubber feet

9

Two number-10 Phillips flat-head screws

5

Two 19-inch mounting brackets

10

One black Phillips machine screw


3 Initial Setup

To enter the initial IP information when you first set up the switch, you can use the initial configuration dialog (also named the system configuration dialog), a command-line interface (CLI)-based application embedded in the flash memory. This initial configuration enables the switch to connect to local routers and the Internet. You can then access the switch through the IP address for further configuration.

Follow these steps to set up your switch before you run the initial configuration. Your switch might look different from the illustrations in these steps, but the instructions apply to all the Cisco ME switches. Instructions for connecting the power source depend on whether the switch is powered through AC or DC power.

Step 1 

Obtain and make note of this information from your network administrator before you start the setup program:

Switch IP address

Subnet mask (IP netmask)

Default gateway (router)

Enable secret password

Enable password

Telnet password

Step 2 

Use an RJ-45-to-DB-9 adapter cable (console cable) to insert the RJ-45 connector into the console port on the front of the switch.

You must supply the console cable if you did not order one with your switch.

This illustration shows the Cisco ME AC switch.

Step 3 

Before you power on the switch, start the terminal emulation session so that you see the output display from the power-on self-test (POST). The terminal-emulation software—a PC application such as Hyperterminal or ProcommPlus—makes communication between the switch and your PC or terminal possible.

Step 4 

Configure the baud rate and character format of the PC or terminal to match these console port default characteristics:

9600 baud

8 data bits

1 stop bit

No parity

None (flow control)

Step 5 

Connect the switch to a power source. For information about the power consumption for each Cisco ME switch, see the "Installation Guidelines" section in Chapter 2 of the hardware installation guide.

This illustration shows the Cisco ME DC switch. Connect one end of the supplied DC power cord to the power connector on the switch front panel. Connect the other end of the power cable to a DC outlet.

For detailed instructions about connecting to a DC power source, see the "Connecting to DC Power" appendix in the switch hardware installation guide available on Cisco.com.


Note Use only one of the ground connections, either the one on the front panel or the one on the rear panel.


Step 6 

Power on the switch by using either the AC power cord or the DC power connector.

Step 7 

Wait for the switch to complete the POST.

It might take several minutes for the switch to complete POST.

Step 8 

Verify that POST has completed by confirming that the System LED rapidly blinks green. If the switch fails POST, the System LED turns amber.

POST errors are usually fatal. Call Cisco Systems immediately if your switch fails POST.

Step 9 

Wait for the switch to complete flash initialization. When you see this prompt, press Return or Enter.

Press RETURN to get started!

Step 10 

Go to the "Completing the Initial Configuration" section.

Completing the Initial Configuration

Follow these steps to complete the setup program and to create the initial configuration for the switch.

Step 1 

After you press Enter or Return at the prompt to start the initial configuration setup program, enter Yes at these three prompts:

Would you like to terminate autoinstall? [yes/no]: yes

Would you like to enter the initial configuration dialog? [yes/no]: yes

At any point you may enter a question mark '?' for help.
Use ctrl-c to abort configuration dialog at any prompt.
Default settings are in square brackets '[]'.

Basic management setup configures only enough connectivity
for management of the system, extended setup will ask you
to configure each interface on the system.

Would you like to enter basic management setup? [yes/no]: yes

Step 2 

Enter a hostname for the switch, and press Return.

The hostname is limited to 20 characters. Do not use -n, where n is a number, as the last character in a hostname for any switch.

Enter host name [Switch]: host_name

Step 3 

Enter an enable secret password, and press Return.

The password can be from 1 to 25 alphanumeric characters, can start with a number, is case sensitive, allows spaces, but ignores leading spaces. The secret password is encrypted, and the enable password is in plain text.

Enter enable secret: secret_password

Step 4 

Enter an enable password, and press Return.

Enter enable password: enable_password

Step 5 

Enter a virtual terminal (Telnet) password, and press Return.

The password can be from 1 to 25 alphanumeric characters, is case sensitive, allows spaces, but ignores leading spaces.

Enter virtual terminal password: terminal-password

Step 6 

(Optional) Configure Simple Network Management Protocol (SNMP) by responding to the prompts. You can also configure SNMP later through the CLI. To configure SNMP later, enter no.

Configure SNMP Network Management? [no]: no

Step 7 

Enter the interface name (physical interface or VLAN name) of the interface that connects to the management network, and press Return. For this release, always enter vlan1 for the interface name.

Enter interface name used to connect to the
management network from the above interface summary: vlan1

Step 8 

To configure the interface, enter Yes after the prompt, and then enter the switch IP address and subnet mask. Press Return.

The IP address and subnet mask shown to the right are examples.

Configuring interface vlan1:
Configure IP on this interface? [yes]: yes  

IP address for this interface: 10.4.120.106 

Subnet mask for this interface [255.0.0.0]: 
255.0.0.0

Step 9 

Enter N when the prompt asks you if you want to enable the switch as a cluster command switch. This switch will be a standalone switch. The Cisco ME switches do not support clustering.

Would you like to enable as a 
cluster command switch? [yes/no]: 
no

You have now completed the initial configuration of the switch, and the switch displays its initial configuration, as shown on the right.

The following configuration command script 
was created:
hostname switch1
enable secret 5 
$1$Ulq8$DlA/OiaEbl90WcBPd9cOn1
enable password enable_password
line vty 0 15
password terminal-password
no snmp-server
!
no ip routing

!
interface Vlan1
no shutdown
ip address 10.4.120.106 255.0.0.0
!
interface FastEthernet0/1
!
interface FastEthernet0/2

...<output abbreviated>

interface FastEthernet1/0/3
!
interface GigabitEthernet0/1
!
interface GigabitEthernet0/2
!
end

Step 10 

These choices appear:

[0] Go to the IOS command prompt without saving this config.

[1] Return back to the setup without saving this config.

[2] Save this configuration to nvram and exit.

If you want to save the configuration and use it the next time the switch 
reboots, save it in NVRAM by selecting option 2.

Enter your selection [2]:2

Make your selection, and press Return.

Step 11 

Disconnect the switch from the PC, and install the switch in your network. See the "Managing the Switch through the CLI" section for information about configuring and managing the switch.

If you need to rerun the initial configuration dialog, see the "Resetting the Switch" section.

4 Managing the Switch through the CLI

After initially setting up and installing the switch in your network, you can enter Cisco IOS commands and parameters through the CLI. Access the CLI either by connecting your PC directly to the switch console port or through a Telnet session from a remote PC or workstation.

Other Management Options

You can use SNMP management applications such as CiscoWorks Small Network Management Solution (SNMS) and HP OpenView to configure and manage the switch. You also can manage it from an SNMP-compatible workstation that is running platforms such as HP OpenView or SunNet Manager.

The Cisco IE2100 Series Configuration Registrar is a network management device that works with embedded CNS agents in the switch software. You can use IE2100 to automate initial configurations and configuration updates on the switch.

See the "Accessing Help Online" section for a list of supporting documentation.

5 Rack-Mounting and Switch Port Connections

This section covers basic 19-inch rack-mounting and port connections. For alternate mounting procedures, such as installing the switch in a 23-inch, 24-inch, or a European Telecommunication Standards Institute (ETSI) rack, installing a switch on a wall, and for additional cabling information, see the Cisco ME 3400 Ethernet Access Switch Hardware Installation Guide or the Cisco ME 2400 Ethernet Access Switch Hardware Installation Guide on Cisco.com. The Cisco ME 3400G-2CS switch mounts only in 19-inch racks.

Equipment That You Supply

You need to supply a number-2 Phillips screwdriver to rack-mount the switch. You must supply alternative mounting hardware such as ETSI brackets or other hardware that does not ship with the switch.

Before You Begin

When determining where to install the switch, verify that these guidelines are met:

Airflow around the switch and through the vents is unrestricted.

Clearance to the switch front and rear panels meets these conditions:

System LED and port LEDs can be easily read.

Access to ports is sufficient for unrestricted cabling.

For an AC switch, the AC power cord can reach from the AC power outlet to the connector on the switch front panel.

For a DC switch, the DC power source feeds are sufficient in length to reach to the DC terminal block on the front panel.

Cabling is away from sources of electrical noise, such as radios, power lines, and fluorescent lighting fixtures.

For 10/100 or 10/100/1000 ports, the cable length from a switch to an attached device cannot exceed 328 feet (100 meters).

For cable lengths for small form-factor pluggable (SFP) modules, see the documentation that shipped with the module.

Temperature around the switch does not exceed 122°F (50°C).

Humidity around the switch does not exceed 95 percent.

Altitude at the installation site is not greater than 10,000 feet.


Installation Warning Statements

This section includes the basic installation warning statements. Translations of these warning statements and a complete list of warnings that are applicable to this switch appear in the Regulatory Compliance and Safety Information for the Cisco ME 3400 and Cisco ME 2400 Ethernet Access Switches document that shipped with your switch.


Warning Before working on equipment that is connected to power lines, remove jewelry (including rings, necklaces, and watches). Metal objects will heat up when connected to power and ground and can cause serious burns or weld the metal object to the terminals. Statement 43



Warning Do not stack the chassis on any other equipment. If the chassis falls, it can cause severe bodily injury and equipment damage. Statement 48


This warning applies to all switches except the Cisco ME 3400G-2CS switch:


Warning Before performing any of the following procedures, ensure that power is removed from the DC circuit. Statement 1003


Warning


To prevent bodily injury when mounting or servicing this unit in a rack, you must take special precautions to ensure that the system remains stable. The following guidelines are provided to ensure your safety:

This unit should be mounted at the bottom of the rack if it is the only unit in the rack.

When mounting this unit in a partially filled rack, load the rack from the bottom to the top with the heaviest component at the bottom of the rack.

If the rack is provided with stabilizing devices, install the stabilizers before mounting or servicing the unit in the rack. Statement 1006



Warning Class 1 laser product. Statement 1008



Warning A readily accessible two-poled disconnect device must be incorporated in the fixed wiring. Statement 1022



Warning This equipment must be grounded. Never defeat the ground conductor or operate the equipment in the absence of a suitably installed ground conductor. Contact the appropriate electrical inspection authority or an electrician if you are uncertain that suitable grounding is available. Statement 1024


This warning applies to all switches except the Cisco ME 3400G-2CS switch:


Warning Only trained and qualified personnel should be allowed to install, replace, or service this equipment. Statement 1030



Warning For connections outside the building where the equipment is installed, the following ports must be connected through an approved network termination unit with integral circuit protection: 10/100/1000 Ethernet. Statement 1044



Warning This product requires short-circuit (overcurrent) protection, to be provided as part of the building installation. Install only in accordance with national and local wiring regulations. Statement 1045



Warning To prevent the system from overheating, do not operate it in an area that exceeds the maximum recommended ambient temperature of:
122°F (50°C) Statement 1047



Warning No user-serviceable parts inside. Do not open. Statement 1073



Warning Installation of the equipment must comply with local and national electrical codes. Statement 1074


Attaching the Brackets

Use four Phillips flat-head screws to attach the long side of the brackets to the switches in one of three mounting positions (for all but the Cisco ME 3400G-2CS switch):

1

Front-mounting position

3

Mid-rack mounting position (telco rack)

2

Number-8 Phillips flat-head screws

4

Rear-mounting position


Use the tab on the bracket and the Phillips flat-head screw to attach the short side of each bracket to the Cisco ME 3400G-2CS switch in this mounting position:

Rack-Mount the Switch

This figure shows how to rack-mount all but the Cisco ME 3400G-2CS switch. Use the black Phillips machine screw to attach the cable guide to the left or right bracket. Use the four number-12 Phillips machine screws to attach the brackets to the rack. See the next illustration for the Cisco ME 3400G-2CS switch rack-mounting instructions.

1

Black Phillips machine screw

4

Number-12 Phillips machine screws

2

Cable guide

5

Mid-rack mounting position (telco rack)

3

Front-mounting position

6

Rear-mounting position


This figure shows how to rack-mount the Cisco ME 3400G-2CS switch:

1

Black Phillips machine screw

3

Number-10 Phillips truss-head screws

2

Cable guide

   

Connect to the Switch Ports

This section describes how to connect to the fixed switch ports and to the SFP module ports. The switch shown in the illustrations might be different from your switch, but the instructions apply to all Cisco ME 3400 and ME 2400 switches.

Connect to 10/100 or 10/100/1000 Ports

Follow these steps:

Step 1 

When you connect to servers, workstations, IP phones, wireless access points, and routers, insert a straight-through, twisted four-pair, Category 5 cable in a switch 10/100 or 10/100/1000 port. Use a crossover, twisted four-pair, Category 5 cable when you connect to other switches, hubs, or repeaters.

Step 2 

Insert the other end of the cable into an RJ-45 connector on the other device.


Note The automatic medium-dependent interface crossover (auto-MDIX) feature is enabled by default on switches running Cisco IOS Release 12.2(18)SE or later. When the auto-MDIX feature is enabled, the switch detects the required cable type for copper Ethernet connections and configures the interfaces accordingly. Therefore, you can use either a crossover or a straight-through cable for connections to a copper 10/100, 10/100/1000, or 1000BASE-T SFP module port on the switch, regardless of the type of device on the other end of the connection.


Install the SFP Modules and Connect to the Ports


Caution To prevent damage to the SFP module, make sure that you verify the proper orientation of the module by consulting the module documentation before you install it.

Follow these steps:

Step 1 

Grasp the SFP module on the sides, and insert it into the switch slot until you feel the connector snap into place.

Step 2 

Insert an appropriate cable into the SFP module port. Insert the other cable end into the other device.

For a list of supported modules, see the release notes on Cisco.com. For detailed instructions on installing, removing, and connecting to SFP modules, see the SFP module documentation.


Caution Removing and installing an SFP module can shorten its useful life. Do not remove and insert SFP modules more often than is absolutely necessary.

For instructions on using the SFP patch cable, see the "Switch Installation" chapter of the hardware installation guide.

Verify Port Connectivity

After you connect to the switch port, the port LED turns amber while the switch establishes a link. This process takes about 30 seconds. After the switch and the target device establish a link, the port LED turns green. If the LED is off, the target device might not be turned on, there might be a cable problem, or there might be a problem with the adapter installed in the target device. See the "In Case of Difficulty" section for information about online assistance.

6 In Case of Difficulty

If you experience difficulty, help is available here and on Cisco.com. This section includes initial setup troubleshooting, how to reset the switch, how to access help online, and where to find more information.

Troubleshooting Initial Configuration Setup

If you have problems running the initial configuration dialog:

Did you verify that POST successfully ran before running the initial configuration dialog?

If not, make sure that only the System LED is green before pressing the Break key or entering a break character.

Did you press the Break key while the switch was still running POST?

If yes, wait until POST completes. Power cycle the switch. Wait until POST completes. Confirm that the System LED is green. Enter Reload to reinstall the flash memory.

Did you wait 30 seconds after connecting the switch and the PC before entering the IP address in your browser?

If not, wait 30 seconds, re-enter 10.0.0.1 in the browser, and press Enter.

Did you lock yourself out and forget your password?

See the "Recovering from a Lost or Forgotten Password" section in the Troubleshooting appendix of the software configuration guide.


To order spare or replacement DC connectors, use one of these sources:

Digi-Key, part number 277-1013-ND, www.digikey.com

Phoenix Contact, part number 1757035, www.phoenixcontact.com

Resetting the Switch

This section describes how to reset the switch by rerunning the initial configuration dialog (system configuration dialog). These are reasons why you might want to reset the switch:

You installed the switch in your network and cannot connect to it because you assigned the wrong IP address.

You want to clear all the configuration settings from the switch and assign a new IP address.


Caution Resetting the switch deletes the configuration and reboots the switch.

To reset the switch:

At the switch prompt, enter enable, and press Return or Enter.

At the Privileged EXEC prompt, switch#, enter setup and press Return or Enter.

The switch displays the prompt to run the initial configuration dialog. See the "Initial Setup" section to re-enter the configuration information and to set up your switch.

Accessing Help Online

First look for a solution to your problem in the troubleshooting sections of the hardware installation guide or the software configuration guide for your switch on Cisco.com. You can also access the Cisco Technical Support and Documentation website for a list of known hardware problems and extensive troubleshooting documentation, including:

Factory defaults and password recovery

Recovery from corrupted or missing software

Switch port problems

Network interface cards

Troubleshooting tools

Field notices and security advisories

Follow these steps:

1. Open your browser, and go to http://www.cisco.com/.

2. Click Technical Support and Documentation > Documentation.

3. Under Product and Support Documentation, c lick Switches.

4. Under Switches Support Documentation < Metro Ethernet Switches, click Cisco ME 3400 Series Ethernet Access Switches or Cisco ME 2400 Series Ethernet Access Switches.

5. Click the documentation type that addresses the problem that you are experiencing.

For More Information

For more information about the switch, see these documents on Cisco.com:

Cisco ME 3400 Ethernet Access Switch Hardware Installation Guide (not orderable, but available on Cisco.com). This guide provides complete hardware descriptions and detailed installation procedures.

Cisco ME 2400 Ethernet Access Switch Hardware Installation Guide (not orderable, but available on Cisco.com). This guide provides complete hardware descriptions and detailed installation procedures.

Regulatory Compliance and Safety Information for the Cisco ME 3400 and Cisco ME 2400 Ethernet Access Switches (order number DOC-78-17051=). This guide contains agency approvals, compliance information, and translated warning statements.

Release Notes for the Cisco ME 3400 Ethernet Access Switch (not orderable but available on Cisco.com)

Cisco ME 3400 Ethernet Access Switch Software Configuration Guide (not orderable but available on Cisco.com). This guide provides a product overview and detailed descriptions and procedures of the switch software features.

Cisco ME 3400 Ethernet Access Switch Command Reference (not orderable but available on Cisco.com). This reference provides detailed descriptions of the Cisco IOS commands specifically created or modified for the switch.

Cisco ME 3400 and ME 2400 Ethernet Access Switch System Message Guide (not orderable but available on Cisco.com). This guide provides descriptions of the system messages specifically created or modified for the switch.

Release Notes for the Cisco ME 2400 Ethernet Access Switch (not orderable but available on Cisco.com)

Cisco ME 2400 Ethernet Access Switch Software Configuration Guide (not orderable but available on Cisco.com). This guide provides a product overview and detailed descriptions and procedures of the switch software features.

Cisco ME 2400 Ethernet Access Switch Command Reference (not orderable but available on Cisco.com). This reference provides detailed descriptions of the Cisco IOS commands specifically created or modified for the switch.

Cisco Small Form-Factor Pluggable Modules Installation Notes (order number DOC-7815160=)

Cisco CWDM GBIC and CWDM SFP Installation Notes (not orderable but available on Cisco.com)

These compatibility matrix documents are available from this Cisco.com site:

http://www.cisco.com/en/US/products/hw/modules/ps5455/products_device_support_tables_list.html

Cisco Gigabit Ethernet Transceiver Modules Compatibility Matrix

Cisco 100-Megabit Ethernet SFP Modules Compatibility Matrix

Cisco CWDM SFP Transceiver Compatibility Matrix

Cisco Small Form-Factor Pluggable Modules Compatibility Matrix

Compatibility Matrix for 1000BASE-T Small Form-Factor Pluggable Modules

7 Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. This section explains the product documentation resources that Cisco offers.

Cisco.com

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/techsupport

You can access the Cisco website at this URL:

http://www.cisco.com

You can access international Cisco websites at this URL:

http://www.cisco.com/public/countries_languages.shtml

Product Documentation DVD

The Product Documentation DVD is a library of technical product documentation on a portable medium. The DVD enables you to access installation, configuration, and command guides for Cisco hardware and software products. With the DVD, you have access to the HTML documentation and some of the PDF files found on the Cisco website at this URL:

http://www.cisco.com/univercd/home/home.htm

The Product Documentation DVD is created and released regularly. DVDs are available singly or by subscription. Registered Cisco.com users can order a Product Documentation DVD (product number DOC-DOCDVD= or DOC-DOCDVD=SUB) from Cisco Marketplace at the Product Documentation Store at this URL:

http://www.cisco.com/go/marketplace/docstore

Ordering Documentation

You must be a registered Cisco.com user to access Cisco Marketplace. Registered users may order Cisco documentation at the Product Documentation Store at this URL:

http://www.cisco.com/go/marketplace/docstore

If you do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

8 Documentation Feedback

You can provide feedback about Cisco technical documentation on the Cisco Technical Support & Documentation site area by entering your comments in the feedback form available in every online document.

9 Cisco Product Security Overview

Cisco provides a free online Security Vulnerability Policy portal at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

From this site, you will find information about how to do the following:

Report security vulnerabilities in Cisco products

Obtain assistance with security incidents that involve Cisco products

Register to receive security information from Cisco

A current list of security advisories, security notices, and security responses for Cisco products is available at this URL:

http://www.cisco.com/go/psirt

To see security advisories, security notices, and security responses as they are updated in real time, you can subscribe to the Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed. Information about how to subscribe to the PSIRT RSS feed is found at this URL:

http://www.cisco.com/en/US/products/products_psirt_rss_feed.html

Reporting Security Problems in Cisco Products

Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you have identified a vulnerability in a Cisco product, contact PSIRT:

For emergencies only — security-alert@cisco.com

An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.

For nonemergencies — psirt@cisco.com

In an emergency, you can also reach PSIRT by telephone:

1 877 228-7302

1 408 525-6532


Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product (for example, GnuPG) to encrypt any sensitive information that you send to Cisco. PSIRT can work with information that has been encrypted with PGP versions 2.x through 9.x.

Never use a revoked encryption key or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

The link on this page has the current PGP key ID in use.

If you do not have or use PGP, contact PSIRT to find other means of encrypting the data before sending any sensitive material.


10 Product Alerts and Field Notices

Modifications to or updates about Cisco products are announced in Cisco Product Alerts and Cisco Field Notices. You can receive Cisco Product Alerts and Cisco Field Notices by using the Product Alert Tool on Cisco.com. This tool enables you to create a profile and choose those products for which you want to receive information.

To access the Product Alert Tool, you must be a registered Cisco.com user. (To register as a Cisco.com user, go to this URL: http://tools.cisco.com/RPF/register/register.do) Registered users can access the tool at this URL: http://tools.cisco.com/Support/PAT/do/ViewMyProfiles.do?local=en

11 Obtaining Technical Assistance

Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.

Cisco Technical Support & Documentation Website

The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do


Note Use the Cisco Product Identification Tool to locate your product serial number before submitting a request for service online or by phone. You can access this tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link, clicking the All Tools (A-Z) tab, and then choosing Cisco Product Identification Tool from the alphabetical list. This tool offers three search options: by product ID or model name; by tree view; or, for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.



Tip Displaying and Searching on Cisco.com

If you suspect that the browser is not refreshing a web page, force the browser to update the web page by holding down the Ctrl key while pressing F5.

To find technical information, narrow your search to look in technical documentation, not the entire Cisco.com website. On the Cisco.com home page, click the Advanced Search link under the Search box and then click the Technical Support & Documentation radio button.

To provide feedback about the Cisco.com website or a particular technical document, click Contacts & Feedback at the top of any Cisco.com web page.


Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411
Australia: 1 800 805 227
EMEA: +32 2 704 55 55
USA: 1 800 553 2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—An existing network is "down" or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of the network is impaired while most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

12 Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

The Cisco Online Subscription Center is the website where you can sign up for a variety of Cisco e-mail newsletters and other communications. Create a profile and then select the subscriptions that you would like to receive. To visit the Cisco Online Subscription Center, go to this URL:

http://www.cisco.com/offer/subscribe

The Cisco Product Quick Reference Guide is a handy, compact reference tool that includes brief product overviews, key features, sample part numbers, and abbreviated technical specifications for many Cisco products that are sold through channel partners. It is updated twice a year and includes the latest Cisco channel product offerings. To order and find out more about the Cisco Product Quick Reference Guide, go to this URL:

http://www.cisco.com/go/guide

Cisco Marketplace provides a variety of Cisco books, reference guides, documentation, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

Cisco Press publishes a wide range of general networking, training, and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

Networking products offered by Cisco Systems, as well as customer support services, can be obtained at this URL:

http://www.cisco.com/en/US/products/index.html

Networking Professionals Connection is an interactive website where networking professionals share questions, suggestions, and information about networking products and technologies with Cisco experts and other networking professionals. Join a discussion at this URL:

http://www.cisco.com/discuss/networking

"What's New in Cisco Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. Updated monthly, this online publication is organized by product category to direct you quickly to the documentation for your products. You can view the latest release of "What's New in Cisco Documentation" at this URL:

http://www.cisco.com/univercd/cc/td/doc/abtunicd/136957.htm

World-class networking training is available from Cisco. You can view current offerings at this URL:

http://www.cisco.com/en/US/learning/index.html

13 Cisco 90-Day Limited Hardware Warranty Terms

There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com. Follow these steps to access and download the Cisco Information Packet and your warranty and license agreements from Cisco.com.

1. Launch your browser, and go to this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/cetrans.htm

The Warranties and License Agreements page appears.

2. To read the Cisco Information Packet, follow these steps:

a. Click the Information Packet Number field, and make sure that the part number 78-5235-03B0 is highlighted.

b. Select the language in which you would like to read the document.

c. Click Go.

d. The Cisco Limited Warranty and Software License page from the Information Packet appears.

e. Read the document online, or click the PDF icon to download and print the document in Adobe Portable Document Format (PDF).


Note You must have Adobe Acrobat Reader to view and print PDF files. You can download the reader from Adobe's website: http://www.adobe.com


3. To read translated and localized warranty information about your product, follow these steps:

a. Enter this part number in the Warranty Document Number field:

78-5236-01C0

b. Select the language in which you would like to read the document.

c. Click Go.

The Cisco warranty page appears.

d. Review the document online, or click the PDF icon to download and print the document in Adobe Portable Document Format (PDF).

You can also contact the Cisco service and support website for assistance:

http://www.cisco.com/public/Support_root.shtml.

Duration of Hardware Warranty

Ninety (90) days.

Replacement, Repair, or Refund Policy for Hardware

Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual delivery times can vary, depending on the customer location.

Cisco reserves the right to refund the purchase price as its exclusive warranty remedy.

To Receive a Return Materials Authorization (RMA) Number

Contact the company from whom you purchased the product. If you purchased the product directly from Cisco, contact your Cisco Sales and Service Representative.

Complete the information below, and keep it for reference:

Company product purchased from

 

Company telephone number

 

Product model number

 

Product serial number

 

Maintenance contract number