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Cisco Catalyst 3550 Series Switches

Release Notes for the Catalyst 3550 Multilayer Switch, Cisco IOS Release 12.2(25)SEB and Later

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Release Notes for the Catalyst 3550 Multilayer Switch, Cisco IOS Release 12.2(25)SEB and Later

Table Of Contents

Release Notes for the
Catalyst 3550 Multilayer Switch,
Cisco IOS Release 12.2(25)SEB and Later

Contents

System Requirements

Hardware Supported

Device Manager System Requirements

Hardware Requirements

Software Requirements

Cluster Compatibility

Upgrading the Switch Software

Finding the Software Version and Feature Set Running on the Switch

Deciding Which Files to Download from Cisco.com

Upgrading a Switch by Using Device Manager or Network Assistant

Upgrading a Switch by Using the CLI

Upgrading with a Nondefault System MTU Setting

Recovering from a Software Failure

Installation Notes

New Features

New Hardware Features

New Software Features

Limitations and Restrictions

Cisco IOS Limitations and Restrictions

IEEE 802.1x

ACLs

Connected Devices

Configuration

DHCP

HSRP

IGMP

IP

MAC Addressing

MIBs

Multicasting

Port Security

QoS

Routing

SNMP

SPAN and RSPAN

Spanning Tree

VLAN

Important Notes

Cisco IOS Notes

Device Manager Notes

Open Caveats

Open Cisco IOS Caveats

Resolved Caveats

Resolved Caveats in Cisco IOS Release 12.2(25)SEB4

Resolved Caveats in Cisco IOS Release 12.2(25)SEB2

Resolved Caveats in Cisco IOS Release 12.2(25)SEB

Documentation Updates

Updates to the Software Configuration Guide

Unsupported CLI Commands

IEEE 802.1x Accounting Attribute-Value Pairs

Related Documentation

Obtaining Documentation

Cisco.com

Product Documentation DVD

Ordering Documentation

Documentation Feedback

Cisco Product Security Overview

Reporting Security Problems in Cisco Products

Obtaining Technical Assistance

Cisco Technical Support & Documentation Website

Submitting a Service Request

Definitions of Service Request Severity

Obtaining Additional Publications and Information


Release Notes for the
Catalyst 3550 Multilayer Switch,
Cisco IOS Release 12.2(25)SEB and Later


Revised November 2, 2005

Cisco IOS Release 12.2(25)SEB and later run on all Catalyst 3550 multilayer switches.

These release notes include important information about Cisco IOS Release 12.2(25)SEB, Cisco IOS Release 12.2(25)SEB1, Cisco IOS Release 12.2(25)SEB2, and Cisco IOS Release 12.2(25)SEB4, and any limitations, restrictions, and caveats that apply to it. (Cisco IOS Release 12.2(25)SEB3 contained fixes only for the advanced IP feature set and is not supported on the Catalyst 3550 switch.) Verify that these are the correct release notes for your switch:

If you are installing a new switch, refer to the Cisco IOS release label on the rear panel of your switch.

If your switch is on, use the show version privileged EXEC command. See the "Finding the Software Version and Feature Set Running on the Switch" section.

If you are upgrading to a new release, refer to the software upgrade filename for the Cisco IOS version. See the "Deciding Which Files to Download from Cisco.com" section.

For the complete list of Catalyst 3550 switch documentation, see the "Related Documentation" section.

You can download the switch software from this site (registered Cisco.com users with a login password):

http://www.cisco.com/public/sw-center/sw-lan.shtml

This Cisco IOS release is part of a special release of Cisco IOS software that is not released on the same 8-week maintenance cycle that is used for other platforms. As maintenance releases and future Cisco IOS releases become available, they will be posted to Cisco.com in the Cisco IOS software area.

Cisco IOS Release 12.2(25)SEB and later are based on Cisco IOS Release 12.2(25)S. Open caveats in Cisco IOS Release 12.2(25)S also affect Cisco IOS Release 12.2(25)SEB or later, unless they are listed in the Cisco IOS Release 12.2(25)SEB or later resolved caveats list. The list of open caveats in Cisco IOS Release 12.2(25)S is available at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/software/ios122/122relnt/122srn.htm#wp2367913

Contents

This information is in the release notes:

"System Requirements" section

"Upgrading the Switch Software" section

"Installation Notes" section

"New Features" section

"Limitations and Restrictions" section

"Important Notes" section

"Open Caveats" section

"Resolved Caveats" section

"Documentation Updates" section

"Related Documentation" section

"Obtaining Documentation" section

"Documentation Feedback" section

"Cisco Product Security Overview" section

"Obtaining Technical Assistance" section

"Obtaining Additional Publications and Information" section

System Requirements

The system requirements for this release are described in these sections:

"Hardware Supported" section

"Device Manager System Requirements" section

"Cluster Compatibility" section

Hardware Supported

Table 1 lists the hardware supported by this release.

Table 1 Supported Hardware 

Switch
Description

Catalyst 3550-12G

10 GBIC1 -based Gigabit Ethernet slots and 2 Gigabit Ethernet 10/100/1000BASE-T ports

Catalyst 3550-12T

10 Gigabit Ethernet 10/100/1000BASE-T ports and 2 GBIC-based Gigabit Ethernet slots

Catalyst 3550-24

24 autosensing 10/100 Ethernet ports and 2 GBIC-based Gigabit Ethernet slots

Catalyst 3550-24-DC

24 autosensing 10/100 Ethernet ports, 2 GBIC-based Gigabit Ethernet slots, and an on-board DC power converter

Catalyst 3550-24-FX

24 100BASE-FX ports and 2 GBIC-based Gigabit Ethernet slots

Catalyst 3550-24PWR

24 autosensing 10/100 Ethernet ports, 2 GBIC-based Gigabit Ethernet slots, ability to provide power for Cisco IP Phones and Cisco Aironet Access Points from all 10/100 Ethernet ports, auto-detection and control of inline power on a per-port basis on all 10/100 ports

Catalyst 3550-48

48 autosensing 10/100 Ethernet ports and 2 GBIC-based Gigabit Ethernet slots

GBIC modules

1000BASE-SX GBIC

1000BASE-LX/LH GBIC

1000BASE-ZX GBIC

1000BASE-T GBIC

GigaStack GBIC

CWDM2 fiber-optic GBIC

DWDM3 fiber-optic GBIC

Redundant power system

Cisco RPS 300 redundant power system4

Cisco RPS 675 redundant power system5

1 GBIC = Gigabit Interface Converter

2 CWDM = coarse wavelength-division multiplexing

3 DWDM = dense wavelength-division multiplexing

4 The Cisco RPS 300 does not support the Catalyst 3550-24-DC or 3550-24PWR switch.

5 The Cisco RPS 675 does not support the Catalyst 3550-24-DC switch.


Device Manager System Requirements

These sections describe the hardware and software requirements for using the device manager:

"Hardware Requirements" section

"Software Requirements" section

Hardware Requirements

Table 2 lists the minimum hardware requirements for running the device manager.

Table 2 Minimum Hardware Requirements 

Processor Speed
DRAM
Number of Colors
Resolution
Font Size

Intel Pentium II1

64 MB2

256

1024 x 768

Small

1 We recommend Intel Pentium 4.

2 We recommend 256-MB DRAM.


Software Requirements

Table 3 lists the supported operating systems and browsers for using the device manager. The device manager verifies the browser version when starting a session to ensure that the browser is supported.


Note The device manager does not require a plug-in.


Table 3 Supported Operating Systems and Browsers 

Operating System
Minimum Service Pack or Patch
Microsoft Internet Explorer 1
Netscape Navigator

Windows 98

None

5.5 or 6.0

7.1

Windows NT 4.0

Service Pack 6 or later

5.5 or 6.0

7.1

Windows 2000

None

5.5 or 6.0

7.1

Windows XP

None

5.5 or 6.0

7.1

1 Service Pack 1 or higher is required for Internet Explorer 5.5.


Cluster Compatibility

You cannot create and manage switch clusters through the device manager. To create and manage switch clusters, use the command-line interface (CLI) or the Network Assistant application.

When creating a switch cluster or adding a switch to a cluster, follow these guidelines:

When you create a switch cluster, we recommend configuring the highest-end switch in your cluster as the command switch.

If you are managing the cluster through Network Assistant, the switch with the latest software should be the command switch, unless your command switch is running Cisco IOS Release 12.1(19)EA1 or later.

The standby command switch must be the same type as the command switch. For example, if the command switch is a Catalyst 3750 switch, all standby command switches must be Catalyst 3750 switches.

For additional information about clustering, see the Getting Started with Cisco Network Assistant and the Release Notes for Cisco Network Assistant (not orderable but available on Cisco.com), the software configuration guide, and the command reference.

Upgrading the Switch Software

Before downloading software from Cisco.com to upgrade the switch software, read this section for important information:

"Finding the Software Version and Feature Set Running on the Switch" section

"Deciding Which Files to Download from Cisco.com" section

"Upgrading a Switch by Using Device Manager or Network Assistant" section

"Upgrading a Switch by Using the CLI" section

"Recovering from a Software Failure" section


Caution A bootloader upgrade occurs if you are upgrading the switch from a noncryptographic image to cryptographic image, regardless of the current noncryptographic Cisco IOS Release that is running on the switch. The bootloader can take up to 30 seconds to upgrade. Do not power cycle the switch while you are copying this image to the switch. If a power failure occurs when you are copying this image to the switch, call Cisco Systems immediately.

When you upgrade a switch, the switch continues to operate while the new software is copied to flash memory. If flash memory has enough space, the new image is copied to the selected switch but does not replace the running image until you reboot the switch. If a failure occurs during the copy process, you can still reboot your switch by using the old image. If flash memory does not have enough space for two images, the new image is copied over the existing one. Features provided by the new software are not available until you reload the switch.

If a failure occurs while copying a new image to the switch, and the old image has already been deleted, see the "Recovering from Corrupted Software" section in the "Troubleshooting" chapter of the software configuration guide.

Finding the Software Version and Feature Set Running on the Switch

The Cisco IOS image is stored as a bin file in a directory that is named with the Cisco IOS release. A subdirectory contains the files needed for web management. The image is stored on the system board flash device (flash:).

You can use the show version privileged EXEC command to see the software version that is running on your switch. The second line displays C3550-ipbase9-mz for the IP services image (formerly known as the EMI) or C3550-ipbase-mz for the IP base image (formerly known as the SMI).


Note Although the show version output always shows the software image running on the switch (Layer 2 only or Layer 2 and Layer 3), the model name shown at the end of this display is the factory configuration (SMI or EMI) and does not change if you upgrade the software image.


You can also use the dir filesystem: privileged EXEC command to see the directory names of other software images that you might have stored in flash memory.

Deciding Which Files to Download from Cisco.com

Cisco IOS Release 12.2(25)SEA and earlier referred to image that provides Layer 2+ features and basic Layer 3 routing features as the standard multilayer image (SMI). The image that provides full Layer 3 routing features and advanced features was referred to as the enhanced multilayer image (EMI).

Cisco IOS Release 12.2(25)SEB and later refers to the SMI as the IP base image and the EMI as the IP services image. Table 4 lists the different file-naming conventions before and after Cisco IOS Release 12.2(25)SEB.

Table 4 Cisco IOS Image File Naming Convention

Cisco IOS 12.2(25)SEA and earlier
Cisco IOS 12.2(25)SEB and later

c3550-i9q3l2 (SMI)

c3550-ipbase-mz

c3550-i5q3l2-tar (EMI)

c3550-ipservices-mz

c3550-i9k91l2q3-tar (SMI)

c3550-ipbasek9-mz

c3550-i5k91l2q3-tar (EMI)

c3550-ipservicesk9-mz


The upgrade procedures in these release notes describe how to perform the upgrade by using a combined tar file. This file contains both the Cisco IOS image file and the files needed for the embedded device manager. To upgrade the switch through the command-line interface (CLI), use the tar file and the archive download-sw privileged EXEC command.

Table 5 lists the software filenames for this release. These files are posted on Cisco.com.

Table 5 Cisco IOS Software Files for Catalyst 3550 Switches 

Filename

Description

c3550-ipbase-tar.122-25.SEB4.tar

Cisco IOS IP base image and device manager files.
This image has Layer 2+ and basic Layer 3 routing features.

c3550-ipservices-tar.122-25.SEB4.tar

Cisco IOS IP services image and device manager files.
This image has Layer 2+ and full Layer 3 features.

c3550-ipbasek9-tar.122-25.SEB4.tar

Cisco IOS IP base cryptographic image and device manager files.
This image has the Kerberos, Secure Shell (SSH), Layer 2+, and basic Layer 3 routing features.

c3550-ipservicesk9-tar.122-25.SEB4.tar

Cisco IOS IP services cryptographic image and device manager files.
This image has the Kerberos, SSH, Layer 2+, and full Layer 3 features.


Catalyst 3550 switches are supported by either the IP base image or the IP services image. All Catalyst 3550 Gigabit Ethernet switches are shipped with the IP services image installed. Catalyst 3550 Fast Ethernet switches are shipped with either the IP base image or the IP services image installed. After initial deployment, you can order the IP services Image Upgrade kit to upgrade the Catalyst 3550 Fast Ethernet switches from the IP base image to the IP services image.

Upgrading a Switch by Using Device Manager or Network Assistant

You can upgrade switch software by using the device manager or Network Assistant. From the feature bar, choose Administration > Software Upgrade. For detailed instructions, click Help.


Note When using the device manager to upgrade your switch, do not use or close your browser session after the upgrade process begins. Wait until after the upgrade process completes.


Upgrading a Switch by Using the CLI

This procedure is for copying the combined tar file to the Catalyst 3550 switch. You copy the file to the switch from a TFTP server and extract the files. You can download an image file and replace or keep the current image. This procedure requires a configured TFTP server.


Caution A bootloader upgrade occurs if you are upgrading the switch from a noncryptographic image to a cryptographic image, regardless of the current noncryptographic Cisco IOS release that is running on the switch. The bootloader can take up to 30 seconds to upgrade. Do not power cycle the switch while you are copying this image to the switch. If a power failure occurs when you are copying this image to the switch, call Cisco Systems immediately.

To download software, follow these steps:


Step 1 Use Table 5 to identify the file that you want to download.

Step 2 Download the software image file.

Go to this URL, and follow the instructions to register on Cisco.com and download the appropriate files:

http://www.cisco.com/public/sw-center/sw-lan.shtml

To download the IP base image (formerly known as the SMI) and IP services image (formerly known as the EMI) files, select Catalyst 3550 software.

To obtain authorization and to download the cryptographic software files, select Catalyst 3550 3DES Cryptographic Software.

Step 3 Copy the image to the appropriate TFTP directory on the workstation, and make sure that the TFTP server is properly configured. (For more information, see Appendix B in the Catalyst 3550 Multilayer Switch Software Configuration Guide.)

Step 4 Log in to the switch through the console port or a Telnet session.

Step 5 Verify your VLAN 1 configuration by using the show interfaces vlan 1 privileged EXEC command, and verify that VLAN 1 is part of the same network as the TFTP server. (See the Internet address is line near the top of the display.)

Step 6 Download the image file from the TFTP server to the switch. If you are installing the same version of software that is currently on the switch, overwrite the current image by using this privileged EXEC command:

archive download-sw /overwrite /reload tftp:[[//location]/directory]/image-name.tar

The /overwrite option overwrites the software image in flash memory with the downloaded one.

The /reload option reloads the system after downloading the image unless the configuration has been changed and not been saved.

For //location, specify the IP address of the TFTP server.

For /directory/image-name.tar, specify the directory (optional) and the image to download. Directory and image names are case sensitive.


This example shows how to download an image from a TFTP server at 198.30.20.19 and to overwrite the image on the switch:

Switch# archive download-sw /overwrite tftp://198.30.20.19/c3550-i5q3l2-tar.122-25.SEB.tar

You can also download the image file from the TFTP server to the switch and keep the current image by replacing the /overwrite option with the /leave-old-sw option.

Upgrading with a Nondefault System MTU Setting

If the switch was running Cisco IOS Release 12.1(8)EA1c or earlier and you had used the system mtu global configuration command to configure a nondefault system maximum transmission unit (MTU) size on your switch, follow these steps to upgrade your switch to Cisco IOS Release 12.1(11)EA1 or later:


Step 1 Upgrade the Cisco IOS software to Cisco IOS Release 12.1(11)EA1 or later.

Step 2 If a system MTU size of greater than 2000 is configured on a Gigabit Ethernet switch (Catalyst 3550-12T or Catalyst 3550-12G) use the system mtu global configuration command to set it to the maximum supported MTU size. The maximum allowable system MTU for Catalyst 3550 Gigabit Ethernet switches
is 2000 bytes.

Step 3 Save the running configuration by entering the copy running-config startup-config privileged EXEC command.

Step 4 Reload the switch with the new Cisco IOS software.

Step 5 When the switch comes back up with Cisco IOS Release 12.1(11)EA1 or later, reload the switch a second time by using the reload privileged EXEC command so that the system mtu command takes effect.


Recovering from a Software Failure

If the software fails, you can reload the software. For detailed recovery procedures, see the "Troubleshooting" chapter in the software configuration guide.

Installation Notes

You can assign IP information to your switch by using one of these methods:

Express Setup program, as described in the switch getting started guide.

CLI-based setup program, as described in the switch hardware installation guide.

DHCP-based autoconfiguration, as described in the switch software configuration guide.

Manually assigned IP address, as described in the switch software configuration guide.

New Features

These sections describe the new supported hardware and the new software features provided in this release:

"New Hardware Features" section

"New Software Features" section

New Hardware Features

For a list of supported hardware, see the "Hardware Supported" section.

New Software Features

This release contains these new Catalyst 3550 switch feature enhancements (available in all software images):

Internet Group Management Protocol (IGMP) leave timer

Port security for voice VLANs

IP source guard and dynamic ARP on IP base image (formerly known as the SMI)

This release uses a Cisco IOS image file naming convention that is different from previous releases. For more information, see Table 4.

Limitations and Restrictions

You should review this section before you begin working with the switches. These are known Cisco IOS limitations that will not be fixed, and there is not always a workaround. Some features might not work as documented, and some features could be affected by recent changes to the switch hardware or software.

This section describes the limitations and restrictions:

Cisco IOS Limitations and Restrictions

These sections describe the Cisco IOS limitations for features on the switch:

"IEEE 802.1x" section

"ACLs" section

"Connected Devices" section

"Configuration" section

"DHCP" section

"HSRP" section

"IGMP" section

"IP" section

"MAC Addressing" section

"MIBs" section

"Multicasting" section

"Port Security" section

"QoS" section

"Routing" section

"SNMP" section

"SPAN and RSPAN" section

"Spanning Tree" section

"VLAN" section

IEEE 802.1x

These are IEEE 802.1x limitations:

When an IEEE 802.1x-authenticated client is disconnected from an IP phone, hub, or switch and does not send an EAPOL-Logoff message, the switch interface does not transition to the unauthorized state. If this happens, it can take up to 60 minutes for the interface to transition to the unauthorized state when the re-authentication time is the default value (3600 seconds).

The workaround is to change the number of seconds between re-authentication attempts by using the dot1x timeout re-authperiod seconds global configuration command. (CSCdz38483)

On a switch running Cisco IOS Release 12.1(12c)EA1 or later, if the switch MTU value is set to a value greater than 1500 and the authentication server and the intermediate devices are not configured with a compatible MTU value, IEEE 802.1x authentication with EAP-Transparent LAN Services (TLS) might fail.

The workaround is to reset the switch MTU value to the default value or to configure the same MTU value on the switch, the authentication server, and the intermediate devices. (CSCea05682)

ACLs

These are access control list (ACL) limitations. For ACL limitations with quality of service (QoS), see the "QoS" section.

If you apply a large ACL and it fills the entire ternary content addressable memory (TCAM), the MVR IP multicast data packets are sent to the switch CPU and are not forwarded to the MVR receiver ports.

There is no workaround. (CSCdx80751)

If the output from the show tcam inacl 1 statistics privileged EXEC command shows that the TCAM is not full and you are applying an ACL, this system message might appear:

%FM-3-UNLOADING: Unloading input vlan label 1 feature from all TCAMs

There is no workaround. (CSCea25658)

Connected Devices

These are limitations related to connections with specific devices:

When you configure an EtherChannel between a Catalyst 3550 switch and a Catalyst 1900 switch, some of the Catalyst 3550 links in the EtherChannel might go down, but one link in the channel remains up, and connectivity is maintained.

The workaround is to disable the Port Aggregation Protocol (PAgP) on both devices by using the channel-group channel-group-number mode on interface configuration command. PAgP negotiation between these two devices is not reliable. (CSCdt78727)

If a switch and a Cisco redundant power system (RPS) 300 or 675 are connected to different power sources and the switch power supply fails, the Cisco RPS supplies power to the switch. However, after the switch power supply is restored, the Cisco RPS continues providing power to the switch.

When the switch stops receiving power from the Cisco RPS and uses its own power supply to power the switch, pressing the Standby/Active button on the Cisco RPS might cause the switch to reload.


Note We recommend that you connect the switch and the Cisco RPS to the same power source. For more information, see the Cisco RPS installation guide.


There is no workaround. (CSCdx81023)

When you insert a GigaStack GBIC in a GBIC module slot, the CPU utilization increases by 6 percent. This increase occurs for each GigaStack GBIC added to the switch. Other types of GBICs do not cause additional CPU utilization.

There is no workaround. (CSCdx90515)

When the link between a device with an AC power supply and a Catalyst 3550-24PWR switch is 10 Mbps and half duplex, and the AC power supply is turned off, the switch is in the error-disabled state.

The workaround is remove the AC power supply, disconnect the Ethernet cable, and then reconnect the Ethernet cable. This ensures that the switch uses inline power. (CSCdz16265)

The Catalyst 3550 switch does not adjust the power allocation based on the IEEE class of the power device. When an IEEE powered-compliant device is connected to a switch, it allocates 15 W (the default) to the port.

There is no workaround. (CSCdz37516)

When a Catalyst 3550 switch is connected to a three-port Gigabit Ethernet module in a Cisco 12000 Gigabit Switch Router (GSR) that is configured for Ethernet over Multiprotocol Label Switching (EoMPLS), the switch does not reliably send frames to the GSR.

The workaround is to configure the Catalyst 3550 Gigabit Ethernet interface with the spanning-tree portfast interface configuration command. (CSCea04746)

If a cable on an ingress interface is disconnected, an Alteon A184 cannot detect when a 1000BASE-X link between two Catalyst 3550 switches is down.

There is no workaround. (CSCea09786)

When three or more Catalyst 3550-24PWR switches are connected through GigaStack GBICs, you can access all the VLANs on the uplink switch, but you can only access VLAN 1 on the other switches.

The workaround is to enter the switchport mode trunk interface configuration command on all of the GigaStack interfaces and to do one of these:

Use the shutdown and then the no shutdown interface configuration commands on the ports.

Save the switch configuration by using the copy running-config startup-config privileged EXEC command, and reload all the switches. (CSCec86258)

The undersize error counter is incrementing when no undersize packets are present. This condition occurs on IEEE 802.1Q tunnel ports connected to a Nortel or an Alteon Load Balancer.

There is no known workaround. (CSCed73388)

The Cisco RPS 300 redundant power system supports the Catalyst 3550 multilayer switch and provides redundancy for up to six connected devices until one of these devices requires backup power. If a connected device has a power failure, the Cisco RPS 300 immediately begins supplying power to that device and sends status information to other connected devices that it is no longer available as a backup power source. As described in the device documentation, when the RPS LED on the switch is amber, the Cisco RPS 300 is connected but down. However, this might merely mean that the Cisco RPS 300 is in standby mode. Press the Standby/Active button on the Cisco RPS 300 to put it into active mode. You can view the Cisco RPS 300 status through the CLI by using the show rps privileged EXEC command. For more information, see the Cisco RPS 300 documentation.

Configuration

These are configuration limitations:

When changing the link speed of a Gigabit Ethernet port from 1000 Mbps to 100 Mbps, there is a slight chance that the port will stop forwarding packets.

The workaround is to shut down the port, and to re-enable it by using the shutdown and no shutdown interface configuration commands. (CSCds84279)

When you use the no interface port-channel global configuration command to remove an EtherChannel group, the ports in the port group change to the administratively down state.

The workaround, when you remove an EtherChannel group, is to enter the no shutdown interface configuration command on the interfaces that belonged to the port group to bring them back on line. (CSCdt10825)

In the show interface interface-id privileged EXEC command output, the output buffer failures field shows the number of packets lost before replication, whereas the packets output field shows the successfully transmitted packets after replication. To determine actual discarded frames, multiply the output buffer failures by the number of VLANs on which the multicast data is replicated.

There is no workaround. (CSCdt26928)

Remote Monitoring (RMON) collection functions on physical interfaces, but it is not supported on EtherChannels and Switched Virtual Interfaces (SVIs). (CSCdt36101)

If a switch stack contains both Catalyst 3550 switches and Catalyst 2900 XL or Catalyst 3500 XL switches, Cross-Stack UplinkFast (CSUF) is not enabled if the management VLAN on the Catalyst 2900 XL or 3500 XL switches is changed to a VLAN other than VLAN 1 (the default).

The workaround is to make sure that the management VLAN of all Catalyst 2900 XL or 3500 XL switches in the stack is set to VLAN 1. (CSCdv79737)

The 5 minute input rate and 5 minute output rate fields in the output of the show interfaces privileged EXEC command show both rates as 0 bits/sec. If you enter the show interfaces command more than once, these fields might show values greater than 0 bits/sec.

There is no workaround. (CSCdz06305)

Performing an extended ping from one interface to another interface on the same switch can cause high CPU utilization. This can occur when a large number of ping packets are sent and received and is the expected behavior.

The workaround is to not perform a ping from one interface to another on the same switch. (CSCea19301)

When port security is enabled on an interface in restricted mode and the switchport block unicast interface command has been entered on that interface, MAC addresses are incorrectly forwarded when they should be blocked.

The workaround is to enter the no switchport block unicast interface configuration command on that specific interface. (CSCee93822)

When connected to some third-party devices that send early preambles, a switch port operating at 100 Mbps full duplex or 100 Mbps half duplex might bounce the line protocol up and down. The problem occurs only when the switch is receiving frames.

The workaround is to configure the port for 10 Mbps and half duplex or to connect a hub or a nonaffected device to the switch. (CSCed39091)

Storm control or traffic suppression (configured by using the storm-control {broadcast | multicast | unicast} interface configuration command) is supported only on physical interfaces. It is not supported on EtherChannel port channels, even though you can enter these commands through the CLI.

DHCP

These are DHCP limitations:

If you configure the DHCP server to allocate addresses from a pool to the switch, two devices on the network might have the same IP address. Pooled addresses are temporarily allocated to a device and are returned to the pool when not in use. If you save the configuration file after the switch receives such an address, the pooled address is saved, and the switch does not attempt to access the DHCP server after a reboot to receive a new IP address. As a result, two devices might have the same IP address.

The workaround is to make sure that you configure the DHCP server with reserved leases that are bound to each switch by the switch hardware address. (CSCds55220)

The DHCP option-82 format on the Catalyst 3550 switch is inconsistent with other Cisco switches. When the Catalyst 3550 switch is used as the relay agent with DHCP snooping and the option-82 feature using the VLAN-module-port (vlan-mod-port) format, the switch does not assign the correct value to the port identifier (circuit ID suboption). The value is offset by 1 from the actual interface module- and port-number values. The circuitID/port-identifier for Fast Ethernet and Gigabit Ethernet interfaces also have the same module-number but different port-number values. For example, on a Catalyst 3550-24 switch, fastethernet0/1 is reported as module 0/port 0 and gigabitethernet0/1 is reported as module 0/port 24.

There is no workaround. (CSCed29525)

HSRP

These is the Hot Standby Router Protocol (HSRP) limitation:

After the no interface tunnel0 global configuration command is entered to remove the tunnel interface, the output from the show running-config privileged EXEC command still shows the tunnel interface that was removed.

This can occur if HSRP interface tracking is configured on another interface to track a tunnel interface, if the no interface command was entered before the HSRP tracking configuration was removed, or if the no standby tunnel0 global configuration command was entered on the other interface to disable tracking.

These are the workarounds:

Before removing the tunnel interface from the configuration, remove the HSRP interface tracking commands in the configuration that specify the tunnel interface.

Use the no standby track global configuration command without specifying an interface to disable HSRP tracking. (CSCdz66450)

IGMP

These are IGMP limitations:

Internet Group Management Protocol (IGMP) packets classified by QoS to map the DSCP value and the class of service (CoS) value in a QoS policy map might modify only the DSCP property and leave the CoS value at zero.

There is no workaround. (CSCdt27705)

When IGMP filtering is enabled and you use the ip igmp profile global configuration command to create an IGMP filter, reserved multicast addresses cannot be filtered. Because IGMP filtering uses only Layer 3 addresses to filter IGMP reports and due to mapping between Layer 3 multicast addresses and Ethernet multicast addresses, reserved groups (224.0.0.x) are always allowed through the switch. Aliased groups can also leak through the switch. For example, if a user is allowed to receive reports from group 225.1.2.3, but not from group 230.1.2.3, aliasing causes the user to receive reports from 230.1.2.3. Aliasing of reserved addresses means that all groups of the form y.0.0.x are allowed through.

There is no workaround. (CSCdv73626)

If you use the ip igmp max-groups interface configuration command to set the maximum number of IGMP groups for an interface to 0, the port still receives group reports from reserved multicast groups (224.0.0.x) and their Layer 2 aliases (y.0.0.x).

There is no workaround. (CSCdv79832)

When IGMP snooping is disabled and you enter the switchport block multicast interface configuration command, IP multicast traffic is not blocked. The switchport block multicast command is only applicable to non-IP multicast traffic.

There is no workaround. (CSCee16865)

IP

This is the IP limitation:

The switch does not create an adjacent table entry when the ARP timeout value is 15 seconds and the ARP request times out.

The workaround is to not set an ARP timeout value lower than 120 seconds. (CSCea21674)

MAC Addressing

These are MAC address limitations:

After a MAC address is relearned on a new interface, traffic might not be immediately forwarded to the MAC addresses.

There is no workaround. (CSCdz75459)

The switch uses the same MAC address for all VLAN interfaces. If the destination MAC address in a packet is the same as the MAC address of the VLAN interface, and the VLAN interface for that VLAN is shut down or does not exist, the switch drops the packet.

There is no workaround. (CSCed12004)

CSCee67900

If MAC addresses with the destination address 0000.0000.0000 are received, they are processed by the CPU. The CPU utilization might become high if a large number of such addresses is received, and the protocol packets might be dropped.

There is no workaround.

If packets with a bad cyclic redundancy check (CRC) are received on a port, the switch might learn the source MAC address of the bad packet.

There is no workaround. (CSCef15178)

MIBs

These are MIB limitations:

When you access the CISCO-STACK-MIB portTable, the mapping might be off by one from the mapping given by the switch. The objects in this table are indexed by two numbers: portModuleIndex and portIndex. The allowable values for portModuleIndex are 1 through 16. Because 0 is not an allowable value, the value 1 represents module 0.

The workaround is to use the value 1 to represent module 0. (CSCdw71848)

The Catalyst 3550 switch only supports the read operation in the sysClearPortTime MIB object (.1.3.6.1.4.1.9.5.1.1.13) in the CISCO-STACK-MIB. Use the clear counters privileged EXEC command to clear the counters.

There is no workaround. (CSCdz87897)

Multicasting

These are the multicasting limitations:

Modifying a multicast boundary access list does not prevent packets from being forwarded by any multicast routes that were in existence before the access list was modified if the packets arriving on the input interface do not violate the boundary. However, no new multicast routes that violate the updated version of the multicast boundary access list are learned, and any multicast routes that are in violation of the updated access list are not relearned if they age out.

After updating a multicast boundary, the workaround is to use the clear ip mroute privileged EXEC command to delete any existing multicast routes that violate the updated boundary. (CSCdr79083)

The show ip mroute count privileged EXEC command might display incorrect packet counts. In certain transient states (for example, when a multicast stream is forwarded only to the CPU during the route-learning process and the CPU is programming this route into the hardware), a multicast stream packet count might be counted twice.

The workaround is to not trust the counter during this transient state. (CSCds61396)

In IP multicast routing and fallback bridging, certain hardware features are used to replicate packets for the different VLANs of an outgoing trunk port. If the incoming speed is line rate, the outgoing interface cannot duplicate that speed (because of the replication of the packets). As a result, certain replicated packets are dropped.

There is no workaround. (CSCdt06418)

Multicast router information appears in the show ip igmp snooping mrouter privileged EXEC command output when IGMP snooping is disabled. Multicast VLAN Registration (MVR) and IGMP snooping use the same commands to display multicast router information. In this case, MVR is enabled, and IGMP snooping is disabled.

There is no workaround. (CSCdt48002)

When you use the ip pim spt-threshold infinity interface configuration command, you want all sources for the specified group to use the shared tree and not use the source tree. However, the switch does not automatically start to use the shared tree. No connectivity problem occurs, but the switch continues to use the shortest path tree for multicast group entries already installed in the multicast routing table.

The workaround is to enter the clear ip mroute privileged EXEC command to force the change to the shared tree. (CSCdt60412)

Configuring too many multicast groups might result in an extremely low memory condition and cause the software control data structure to go out of sync, causing unpredictable forwarding behavior. The memory resources can only be recovered by entering the clear ip mroute privileged EXEC command.

The workaround is to not configure more than the recommended number of multicast routes on the switch. (CSCdt63480)

If the number of multicast routes configured on the switch is greater than the switch can support, it might run out of available memory, which can cause it to reboot. This is a limitation in the platform-independent code.

The workaround is to not configure the switch to operate with more than the maximum number of supported multicast routes. You can use the show sdm prefer and show sdm prefer routing privileged EXEC commands to view approximate maximum configuration guidelines for the current SDM template and the routing template. (CSCdt63354)

Multicast traffic can be temporarily lost when a link comes up in a redundant network and causes the reverse path forwarding (RPF) to change. This only occurs when there are multiple paths between the rendezvous point (RP) and the multicast source.

There is no workaround. (CSCdw27519)

When the switch receives multicast traffic and IGMP join for requests a multicast group at the same time and it begins to forward the multicast packets, some of the packets might be dropped.

There is no workaround. (CSCdy80326)

When one Fast Ethernet port on a switch (Switch A) is connected to a packet generator, and another Fast Ethernet port on the switch is connected to a Gigabit Ethernet interface on another switch (Switch B), multicast traffic sent from Switch A to Switch B is incorrectly counted. The output from the show mls qos interface interface-id statistics command for the Gigabit Ethernet interface is incorrect.

There is no workaround. (CSCee19574)

Port Security

These are port security limitations:

If IP source guard and port security are both enabled on a port, and the port is flooded with a large number of unknown MAC addresses, the CPU utilization becomes very high. (CSCeg53423)

If a port is configured as a secure port with the violation mode as restrict, the secure ports might process packets even after maximum limit of MAC addresses is reached, but those packets are not forwarded to other ports.

There is no workaround. (CSCdw02638)

Certain combinations of features create conflicts with the port security feature. In Table 6, No means that port security cannot be enabled on a port if the referenced feature is also running on the same port. Yes means that both port security and the referenced feature can be enabled on the same port at the same time. A dash means not applicable.

Table 6 Port Security Compatibility with Other Features 

Type of Port
Compatible with Port Security

DTP1 port2

No

Trunk port

Yes

Dynamic-access port3

No

Routed port

No

SPAN source port

Yes

SPAN destination port

No

EtherChannel

No

Tunneling port

Yes

Protected port

Yes

IEEE 802.1x port

Yes

Voice VLAN port4

Yes

1 DTP = Dynamic Trunking Protocol

2 A port configured with the switchport mode dynamic interface configuration command

3 A VLAN Query Protocol (VQP) port configured with the switchport access vlan dynamic interface configuration command

4 You must set the maximum allowed secure addresses on the port to two plus the maximum number of secure addresses allowed on the access VLAN.


QoS

These are QoS limitations:

If you assign both tail-drop threshold percentages to 100 percent by using the wrr-queue threshold interface configuration command and display QoS information for this interface by using the show mls qos interface statistics privileged command, the drop-count statistics are always zero even if the thresholds were exceeded. To display the total number of discarded packets, use the show controllers ethernet-controllers interface-id privileged EXEC command. In the display, the number of discarded frames includes the frames that were dropped when the tail-drop thresholds were exceeded.

The behavior of a software access control list (ACL) with QoS is different from a hardware ACL with QoS. On the Catalyst 3550 switch, when the QoS hardware rewrites the DSCP of a packet, the rewriting of this field happens before software running on the CPU examines the packet, and the CPU sees only the new value and not the original DSCP value.

When the security hardware ACL matches a packet on input, the match uses the original DSCP value. For output security ACLs, the security ACL hardware should match against the final, possibly changed, DSCP value as set by the QoS hardware. Under some circumstances, a match to a security ACL in hardware prevents the QoS hardware from rewriting the DSCP and causes the CPU to use the original DSCP.

If a security ACL is applied in software (because the ACL did not fit into hardware, and packets were sent to the CPU for examination), the match probably uses the new DSCP value as determined by the QoS hardware, whether or not the ACL is applied at the receiving or sending interface. When packets are logged by the ACL, this problem can also affect whether or not a match is logged by the CPU, even if the ACL fits into hardware and the permit or deny filtering was completed in hardware.

To avoid these issues, whenever the switch rewrites the DSCP of any packet to a value different from the original DSCP, security ACLs should not test against DSCP values in any of their access control elements (ACEs), whether or not the ACL is being applied to an IP access group or to a VLAN map. This restriction does not apply to ACLs used in QoS class maps.

If the switch is not configured to rewrite the DSCP value of any packet, it is safe to match against DSCP in ACLs used for IP access groups or for VLAN maps because the DSCP does not change as the packet is processed by the switch.

The DSCP field of an IP packet encompasses the two fields that were originally designated precedence and type of service (ToS). Statements relating to DSCP apply equally to either IP precedence or IP ToS. (CSCdt94355)

Ternary content addressable memory (TCAM) generation might fail when there are multiple ACLs in a policy-map. If you add an entry that checks TCP flags to an access list that is used for QoS classification, the system might report that a hardware limitation has been reached for the policy map. This can occur when the policy map already contains several other access list entries that check different TCP flags or that check TCP or User Datagram Protocol (UDP) port numbers by using an operation different from equal (eq), such as not equal (ne), less than (lt), greater than (gt), or range. When the hardware limitation is reached, the service-policy input policy-map-name interface configuration command is removed from the running configuration of the interface.

Checking for TCP flags and TCP/UDP port numbers using operators other than eq share some of the same hardware resources. The switch supports no more than six checks within a single policy map. An identical check repeated in multiple entries in the same policy map counts as a single instance. If this limit is reached during a TCP or a UDP port number check, the software can often work around the problem by allocating extra entries in the TCAM. There is no workaround if the limit is reached during a check against the TCP flags in the packet. Similar checks in a port ACL applied to the same physical interface as the policy map also count toward the limit.

Because these resources are allocated on a first-come, first-serve basis, rearranging the order of ACLs within a policy map or the order of entries within a single ACL, placing the TCP flags checks as early as possible, might enable the policy map to be loaded into the hardware.

Similar limits apply for any combination of input VLAN maps, input router ACLs, output VLAN maps, and output router ACLs that share the same VLAN label. The switch supports eight checks for all features on the same VLAN label. When the limit is reached, the system might forward packets by using the CPU rather than through hardware, greatly reducing system performance. To determine the VLAN label assigned to a VLAN or interface on input or output, use the show fm vlan or show fm interface privileged EXEC commands. Then use the show fm vlan-label privileged EXEC command to determine which set of features (input VLAN map, input router ACL, output VLAN map, or output router ACL) share this label.

These are the workarounds:

Re-arrange the order of classes within the policy map and the order of entries within the individual access lists in the policy map or within any IP port ACL applied to the interface so that checks for TCP flags are made as early as possible within the policy map. You can also re-arrange the order of the individual ACLs within a VLAN map and the order of the individual entries in a security ACL.

Add an extra entry to the front of an ACL that checks for the same TCP flags that are checked later on in the ACL. If the first entry of the ACL already matches only the TCP protocol, you can duplicate the entry and add a check for the appropriate TCP flags.

Reduce the number of different combinations of TCP flags being tested.

If the other workarounds fail, avoid combining any check against the TCP flags with gt, lt, ne, or range checks within the policy map and port ACL configured on the interface or within the VLAN maps and router ACLs that share the same VLAN label. (CSCdx24363)

If you apply an ACL to an interface that has a QoS policy map attached and the ACL is configured so that the packet should be forwarded by the CPU or if the configured ACL cannot fit into the ternary content addressable memory (TCAM), all packets received from this interface are forwarded to the CPU. Because traffic forwarded to the CPU cannot be policed by the policer configured on the interface, this traffic is not accurately rate-limited to the configured police rate.

The workaround, when QoS rate limiting is configured on an interface, is to configure applied ACLs so that packets are not forwarded by the CPU or reduce the number of ACEs in the ACL so that it can fit into the TCAM. (CSCdx30485)

If you create a policy map by using the policy-map policy-map-name global configuration command, enter the class class-map-name policy-map configuration command, and then immediately exit from the policy-map class configuration mode, the policy map does not show its class-map association.

The workaround is to enter another command (such as the police, trust, or set policy-map class configuration commands) after entering the class class-map-name policy-map configuration command. (CSCdx81650)

If a switch configuration contains a large ACL and a per-port per-VLAN policy map and both are attached to two interfaces, when you are copying it to the running configuration, this process might fail because the switch runs out of memory.

These are the workarounds:

Copy the new configuration file to the config.txt file, and reboot the switch.

Save the configuration file as two files: one containing only the ACL configuration and one containing the rest of the configuration (including the QoS and interface configuration). Add the first configuration file to the running-configuration file, and then add the second file to the running-configuration file. (CSCdz54115)

If you are configuring a policy map on an interface by using named ACLs and the policy map has 13 named ACLs that include deny statements, these messages might appear when you add an ACL:

QoS: Programming TCAM failed: Unsuccessful ACL merge
 Service Policy attachment failed
 Service Policy xxxx not attached
QM-4-HARDWARE_NOT_SUPPORTED: Hardware limitation has reached for policymap xxxx

Use one of these workarounds:

Use numbered ACLs.

Do not use deny statements because the end of an ACL has an implicit deny statement. (CSCec46594)

Catalyst 3550 switches do not take into account the Preamble and IFG when rate limiting traffic, which could result in a slightly inaccurate policing rate on a long burst of small frames, where the ratio of the Preamble and IFG to frame size is more significant. This should not be an issue in an environment where the frames are a mix of different sizes.

Certain combinations of features create conflicts with the port security feature. In Table 6, No means that port security cannot be enabled on a port if the referenced feature is also running on the same port. Yes means that both port security and the referenced feature can be enabled on the same port at the same time. A dash means not applicable.

Routing

These are routing limitations:

Open Shortest Path First (OSPF) path costs and Interior Gateway Routing Protocol (IGRP) metrics are incorrect for switch virtual interface (SVI) ports.

The workaround is to configure the bandwidth of the SVI manually by using the bandwidth interface configuration command. Changing the bandwidth of the interface changes the routing metric for the routes when the SVI is used as an sending interface. (CSCdt29806)

The dec keyword is not supported in the bridge bridge-group protocol global configuration command. If two Catalyst 3550 switches are connected to each other through an interface that is configured for IP routing and fallback bridging, and the bridge group is configured with the bridge bridge-group protocol dec command, both switches act as if they were the spanning-tree root. Therefore, spanning-tree loops might be undetected.

There is no workaround. (CSCdt63589)

When the switch is operating with equal-cost routes and it is required to learn more unicast routes than it can support, the CPU might run out of memory, and the switch might fail.

The workaround is to remain within the documented recommended and supported limits. (CSCdt79172)

If a Catalyst 3550 switch is connected to two routers (Router 1 and Router 2) in this topology:

The link between Router 1 and the switch is a BVI (bridge virtual interface) that belongs to two VLANs (VLAN 100 and VLAN 110) and uses one IP address. The IP subnet for the BVI is the same for both VLANs. The ports in both VLANs operate as Layer 2 interfaces. An SVI with an IP address is configured only on VLAN 100.

The link between Router 2 and the switch is an IP interface that only belongs to VLAN 110.

IP connectivity then exists between Router 1 and the switch. There is no IP connectivity between Router 2 and the switch.

The workaround is to configure another SVI with an IP address on the Catalyst 3550 switch that would be reachable from Router 2. (CSCdy82042)

When the switch has many routes that use loadsharing among multiple next hops, some of the routes might not loadshare but instead pick only one of the next hops for forwarding all packets on that route. This happens when the portion of the adjacency RAM that has been allotted for multipath routes has been used up.

There is no workaround. (CSCed22152)

Packets received from media types that require SNAP encapsulation of IPv4 packets require the switch to forward SNAP-encapsulated packets. Layer 2 forwarding of IPv4 in SNAP encapsulation ordinarily takes place in hardware (unless a VLAN map or port ACL contains an IP ACL). However, on the Catalyst 3550 switch, Layer 3 forwarding of IPv4 in SNAP can only be done in software. SNAP-encapsulated IPv4 packets that are directed to the router MAC address or the HSRP group MAC address (if this device is the active router in the HSRP group) are forwarded to the switch CPU, potentially causing high CPU utilization levels.

This is a hardware limitation, and there is no workaround. (CSCed59864)

When multi-VRF-CE is enabled on the switch, the switch does not support the ip directed-broadcast interface configuration command used to enable forwarding of IP-directed broadcasts on an interface.

There is no workaround. (CSCee05670)

When an IP packet with a cyclic redundancy check (CRC) error is received, the per-packet per-Differentiated Service Code Point (DSCP) counter (for DSCP 0) is incremented. Normal networks should not have packets with CRC errors.

There is no workaround. (CSCdr85898)

SNMP

This is the SNMP limitation:

The switch might reload when it is executing the no snmp-server host global configuration command. This is a rare condition that can happen if SNMP traps or informs are enabled and the SNMP agent attempts to send a trap to the host just as it is being removed from the configuration and if the IP address of the host (or the gateway to reach the host) has not been resolved by Address Resolution Protocol (ARP).

The workaround is to ensure that the target host or the next-hop gateway to that host is in the ARP cache (for example, by using a ping command) before removing it from the SNMP configuration. Alternatively, disable all SNMP traps and informs before removing any hosts from the SNMP configuration. (CSCdw44266)

SPAN and RSPAN

These are SPAN and RSPAN limitations:

A Remote Switched Port Analyzer (RSPAN) source session does not forward monitored traffic to the RSPAN destination session if there is an egress SPAN source port in the session with port security or IEEE 802.1x enabled.

There is no workaround. (CSCdy21035)

Not all traffic is properly mirrored by RSPAN when a port is monitored for egress traffic and the RSPAN VLAN is carried through a Layer 2 protocol tunnel to the RSPAN destination switch.

This happens because the MAC addresses for the original packets as well as the mirrored RSPAN packets are all learned on the tunnel VLAN, so the RSPAN traffic is no longer properly segregated on the tunneling switches.

The workaround is to not include any RSPAN VLANs in any Layer 2 protocol tunnels unless the tunnel is dedicated to a single RSPAN VLAN. (CSCdy37188)

Ingress forwarding on a SPAN destination port does not work if there is an egress SPAN source port in the session with port security or IEEE 802.1x enabled.

There is no workaround. (CSCdy44646)

Whenever a single frame is subject to both ingress and egress SPAN, and both the ingress and the egress SPAN are sent to the same SPAN destination port, the egress copy of the spanned frame is sent out the SPAN destination port before the ingress copy of the spanned frame is sent out the SPAN destination port.

There is no workaround. (CSCef97043)

Spanning Tree

These are spanning tree limitations:

If a port on the Catalyst 3550 switch that is running the Multiple Spanning Tree Protocol (MSTP) is connected to another switch that belongs to a different multiple spanning tree (MST) region, the Catalyst 3550 port is not recognized as a boundary port when you start the protocol migration process by using the clear spanning-tree detected-protocols interface interface-id privileged EXEC command. This problem occurs only on the root bridge, and when the root bridge is cleared, the boundary ports are not shown because the designated ports do not receive any bridge protocol data units (BPDUs) unless a topology change occurs. This is the intended behavior.

The workaround is to configure the Catalyst 3550 switch for Per-VLAN spanning-tree plus (PVST+) by using the spanning-tree mode pvst global configuration command bridge, and then change it to MSTP by using the spanning-tree mode mst global configuration command. (CSCdx10808)

When you reboot a Catalyst 3550-24-FX switch, it might loop back packets received on a 100BASE-FX port to its link partner. This can occur before the Cisco IOS software takes control of the system and lasts for about 200 milliseconds.

As a result, the link partner might shut down the port when it detects loopback packets, or MAC addresses might be learned on the wrong ports on upstream switches. The network might be unable to deliver packets to a few devices for up to 5 minutes after rebooting the Catalyst 3550-24-FX switch when:

The Catalyst 3550-24-FX switch is connected to one or more switches in the network.

Spanning tree is disabled in the network or the Port Fast feature is enabled on the ports connected to the Catalyst 3550-24-FX switch.

The Catalyst 3550-24-FX switch is powered cycled or reloaded from the CLI.

One or more devices in the network transmit a broadcast or multicast packet during the 200-millisecond timing window while the Catalyst 3550-24-FX switch is booting.

This problem corrects itself after five minutes or when these devices transmit a broadcast or multicast packet, whichever comes first.

The workaround is to enable spanning tree in the network and to make sure that the Port Fast feature is disabled on all ports connected to the Catalyst 3550-24-FX switch. (CSCdx45558)

When a switch receives a bridge STP bridge protocol data unit (BPDU) from an access port and the egress port is a trunk port, the switch assigns the BPDU a CoS value of 0 instead of 7.

There is no workaround. (CSCdz54043)

VLAN

These are VLAN limitations:

When a VLAN interface has been disabled and restarted multiple times by using the shutdown and no shutdown interface configuration commands, the interface might not restart following a no shutdown command.

The workaround is to re-enter the shutdown and no shutdown interface configuration commands to restart the interface. (CSCdt54435)

When a large number of VLANs and a large number of trunk ports with allowed VLAN lists are configured on the switch, if you enter the no switchport trunk allowed vlan interface-range command to remove the allowed list for all the trunk ports, the SYS-3-CPUHOG system message might appear.

The workaround is to use the no switchport trunk allowed vlan interface configuration command on each trunk port to remove the allowed list for all the trunk ports. (CSCdx17189)

When 1000 VLANs and more than 40 trunk ports are configured, and the spanning-tree mode changes from MSTP to PVST+ or the reverse, this message appears on the console:

%ETHCNTR-3-RA_ALLOC_ERROR: RAM Access write pool I/O memory allocation failure

There is no workaround. However, we recommend that you reload the switch by using the reload privileged EXEC command. To avoid this problem, configure the system with fewer VLANs and fewer trunk ports, or use the switchport trunk allowed vlan interface configuration command to reduce the number of active VLANs on each trunk port. (CSCdx20106)

If the switch fails for any reason while you are exiting VLAN database configuration mode (accessed by entering the vlan database privileged EXEC command), there is a slight chance that the VLAN database might get corrupted. After resetting from the switch, you might see these messages on the console:

%SW_VLAN-4-VTP_INVALID_DATABASE_DATA: VLAN manager received bad data of type device 
type: value 0 from vtp database 

$SW_VLAN-3-VTP_PROTOCOL_ERROR: VTP protocol code internal error 

The workaround is to use the delete flash:vlan.dat privileged EXEC command to delete the corrupted VLAN database. Then reload the switch by using the reload privileged EXEC command. (CSCdx19540)

When you perform a ping from a VLAN to another VLAN on the same switch, the VLAN counter does not change.

There is no workaround. (CSCdz17863)

Important Notes

These sections describe the important notes related to this software release

"Cisco IOS Notes" section

"Device Manager Notes" section

Cisco IOS Notes

These are the important Cisco IOS configuration notes related to this release:

In Cisco IOS Release 12.1(19)EA1, the implementation for the option-82 subscriber identification changed from the previous release. The new option-82 format uses a different circuit ID and remote ID suboption, vlan-mod-port. The previous version uses the snmp-ifindex circuit ID and the remote ID suboption.

If you have option-82 configured on the switch and you upgrade to Cisco IOS Release 12.1(19)EA1 or later, the option-82 configuration is not affected. However, when you globally enable DHCP snooping on the switch by using the ip dhcp snooping global configuration command, the previous option-82 configuration is suspended, and the new option-82 format is applied. When you globally disable DHCP snooping on the switch, the previous option-82 configuration is re-enabled.

To provide for backward compatibility, you can select the previous option-82 format by using the ip dhcp snooping information option format snmp-ifindex global configuration command when you enable DHCP snooping. When DHCP snooping is globally enabled, option-82 information (in the selected format) is only inserted on snooped VLANs.

For more information about using the previous version of option 82 without enabling DHCP snooping, see the software configuration guide for this release.

In Cisco IOS Release 12.1(14)EA1, the implementation for IEEE 802.1x changed from the previous release. Some global configuration commands became interface configuration commands, and new commands were added.

If you have IEEE 802.1x configured on the switch and you upgrade to Cisco IOS
Release 12.1(14)EA1 or later, the configuration file does not contain the new commands, and
IEEE 802.1x does not operate. After the upgrade is complete, make sure to globally enable
IEEE 802.1x by using the dot1x system-auth-control global configuration command. For more information, see the software configuration guide for this release.

When you enable port security on an interface that is also configured with a voice VLAN, you must set the maximum allowed secure addresses on the port to 2 plus the maximum number of secure addresses allowed on the access VLAN. When the port is connected to a Cisco IP Phone, the telephone requires up to two MAC addresses. The address of the Cisco IP Phone is learned on the voice VLAN, and it might or might not be learned on the access VLAN. Connecting a PC to the Cisco IP Phone requires additional MAC addresses.

If you configure a port ACL on a physical interface on a switch that has VLAN maps or input router ACLs configured, or if you configure a VLAN map or input router ACL on a switch that has port ACLs configured, a CONFLICT message is generated, but the configuration is accepted. The port ACL action has priority on that port over actions in a router ACL or VLAN map applied to the VLAN to which the port belongs.

The result is that packets received on that physical port are permitted or denied based on the port ACL action, without regard to any permit or deny statements in any router ACL or VLAN map. Packets received on other physical ports in the VLAN are still permitted or denied based on any router ACLs or VLAN maps applied to the VLAN. If the port ACL is applied to a trunk port, it overrides any other input ACLs applied to all VLANs on the trunk port.

The default system MTU for traffic on the Catalyst 3550 switch is 1500 bytes. The IEEE 802.1Q tunneling feature increases the frame size by 4 bytes. Therefore, when you configure IEEE 802.1Q tunneling, you must configure all switches in the IEEE 802.1Q network to be able to process maximum frames by increasing the switch system MTU size to at least 1504 bytes. You configure the system MTU size by using the system mtu global configuration command.

When you are configuring a cascaded stack of Catalyst 3550 switches by using the GigaStack GBIC module and want to include more than one VLAN in the stack, be sure to configure all the GigaStack GBIC interfaces as trunk ports by using the switchport mode trunk interface configuration command and to use the same encapsulation method by using the switchport encapsulation {isl | dot1q} interface configuration command. For more information about these commands, refer to the switch command reference for this Cisco IOS release.

If the 1000BASE-T GBIC (WS-G5482) module is not securely inserted, the switch might fail to recognize it or might display an incorrect media type following a show interface privileged EXEC command entry. If this happens, remove and reinsert the GBIC module.

When you configure a dynamic switchport by using the switchport access vlan dynamic interface configuration command, the port might allow unauthorized users to access network resources if the port mode changes from access to trunk through Dynamic Trunking Protocol (DTP) negotiation.

The workaround is to configure the port as a static access port. (CSCdz32330)

If a spanning-tree loop occurs, this message might appear:

MALLOCFAIL, alignment 0. -Process=Syslog Traps -Traceback= 1A3740

This message appears because the switch has run out of I/O memory and is unable to allocate a packet buffer to report the error. You can also verify if the switch runs out of I/O memory by using the show memory privileged EXEC command.

The workaround is to reconfigure the spanning tree to remove the loop. (CSCdz51522)

Beginning in Cisco IOS Release 12.1(13)EA1, these are the default settings for an IP phone connected to a switch:

The port trust state is to not trust the priority of frames arriving on the IP phone port from connected devices.

The CoS value of incoming traffic is overwritten and set to zero. (CSCdz76948).

Catalyst 3550-24-FX switches support both full- and half-duplex modes, and the default duplex mode is half duplex. Autonegotiation of the duplex mode is not supported.

On a Catalyst 3550-24-FX switch, when you upgrade to Cisco IOS Release 12.1(13)EA1 or later, all ports are reset to half-duplex mode. This causes a duplex setting mismatch if the switch is connected to another device operating in full-duplex mode. After upgrading to Cisco IOS Release 12.1(13)EA1 or later, configure the Catalyst 3550-24-FX switch to operate in full-duplex mode, if necessary. (CSCdz29482)

Device Manager Notes

These notes apply to the device manager:

This release supports the same switch cluster compatibilities supported in Cisco IOS Release 12.1(22)EA1. However, you cannot create and manage switch clusters through the device manager. To create and manage switch clusters, use the CLI or Cisco Network Assistant.

When you are prompted to accept the security certificate and you click No, you see only a blank screen, and the device manager does not launch.

The workaround is to click Yes when you are prompted to accept the certificate. (CSCef45718)

We recommend this browser setting to speed up the time to display the device manager from Microsoft Internet Explorer.

From Microsoft Internet Explorer:

1. Choose Tools > Internet Options.

2. Click Settings in the "Temporary Internet files" area.

3. From the Settings window, choose Automatically.

4. Click OK.

5. Click OK to exit the Internet Options window.

The HTTP server interface must be enabled to display the device manager. By default, the HTTP server is enabled on the switch. Use the show running-config privileged EXEC command to see if the HTTP server is enabled or disabled.

Beginning in privileged EXEC mode, follow these steps to configure the HTTP server interface:

 
Command
Purpose

Step 1 

configure terminal

Enter global configuration mode.

Step 2 

ip http authentication {aaa | enable | local}

Configure the HTTP server interface for the type of authentication that you want to use.

aaa—Enable the authentication, authorization, and accounting feature. You must enter the aaa new-model interface configuration command for the aaa keyword to appear.

enable—Enable password, the default method of HTTP server user authentication.

local—Local user database, as defined on the Cisco router or access server.

Step 3 

end

Return to privileged EXEC mode.

Step 4 

show running-config

Verify your entries.

The device manager uses the HTTP protocol (the default is port 80) and the default method of authentication (the enable password) to communicate with the switch through any of its Ethernet ports and to allow switch management from a standard web browser.

If you change the HTTP port, you must include the new port number when you enter the IP address in the browser Location or Address field (for example, http://10.1.126.45:184, where 184 is the new HTTP port number). You should write down the port number through which you are connected. Use care when changing the switch IP information.

If you are not using the default method of authentication (the enable password), configure the HTTP server interface with the method of authentication used on the switch.

Beginning in privileged EXEC mode, follow these steps to configure the HTTP server interface:

 
Command
Purpose

Step 1 

configure terminal

Enter global configuration mode.

Step 2 

ip http authentication {enable | local | tacacs}

Configure the HTTP server interface for the type of authentication that you want to use.

enable—Enable password, the default method of HTTP server user authentication.

local—Local user database, as defined on the Cisco router or access server.

tacacs—TACACS server.

Step 3 

end

Return to privileged EXEC mode.

Step 4 

show running-config

Verify your entries.

If you use Internet Explorer Version 5.5 and select a URL with a nonstandard port at the end of the address (for example, www.cisco.com:84), you must enter http:// as the URL prefix. Otherwise, you cannot launch the device manager.

Open Caveats

These are the open caveats in this release:

Open Cisco IOS Caveats

These are the open Cisco IOS configuration caveats:

CSCdx95501

When a community string is assigned by the cluster command switch, you cannot get any dot1dBridge MIB objects by using a community string with a VLAN entity from a cluster member switch.

The workaround is to manually add the cluster community string with the VLAN entity on the member switches for all active VLANs shown in the show spanning-tree summary display. This is an example of such a change, where cluster member 3 has spanning tree on vlan 1-3, and the cluster commander community string is public@es3.

Mbr3(config)# snmp community public@es3@1 RO
Mbr3(config)# snmp community public@es3@2 RO
Mbr3(config)# snmp community public@es3@3 RO

CSCef17198

If four switches are connected in a cascaded stack through the GigaStack GBICs, the link between the second and third switches goes down, and then the GBICs on the second and third switches are reconnected, the GBIC LEDs flash amber, and the ports take approximately 1 minute to come up. Some of the GBIC ports might not come up.

There is no workaround.

CSCef18020

In a switch stack with GigaStack GBICs, cross-stack UplinkFast (CSUF) convergence might be slow when the root port fails.

There is no workaround.

CSCef37624

You cannot ping a Layer 3 interface that has a Network Address Translation (NAT) configuration.

There is no workaround.

CSCeg35537 (Catalyst 3550-24PWR switches only)

If the power inline never and duplex full interface configuration commands are configured on a routed interface, the interface resets to half duplex after the switch is reloaded.

The workaround is to configure the speed and duplex to auto by using the speed auto and duplex auto interface configuration commands.

CSCeg69592

After upgrading a Catalyst 3550 switch to Cisco IOS Release 12.2(25)SE or later, the SNMP order of the index changes.

The workaround is to enter the snmp-servier ifindex persists interface command after upgrading the switch.

CSCeh16869

In an multiple spanning-tree (MST) region in which Switch 1 is connected to Switch 2 and
Switch 2 is connected to Switch 3, if Switch 2 has a root port and a designated port in MST
instance 2, the root port flaps. The designated port is not synchronized with the other switches in the MST region, and the convergence of the port from the blocking state to the learning state is slow.

The workaround is to modify the switch priority to a lower value so that the Switch 2 becomes the root switch for the MST instances 0 and 2.

CSCeh19665

Permit entries for an access control entry (ACE) do not work after you reconfigure an access control list (ACL). Permit entries always exist in an ACL.

The workaround is to reload the switch after the ACL is reconfigured.

CSCeh19672

If an IEEE 802.1x client configured for both machine and user authentication is connected to a Catalyst 3750, 3560, 3550, or 2970 switch running Cisco IOS 12.2(25)SE and RADIUS VLAN assignment is used only for the machine authentication, the user might take 2 to 5 minutes to authenticate.

Use one of these workarounds:

Use the same VLAN for machine and user authentication.

If the same VLAN cannot be used, reduce the quiet period by using the dot1x timeout quiet-period seconds interface configuration command.

CSCeh36086

A Catalyst 3550-12G switch might experience difficulties in disabling flow control on GBIC ports that have been configured with the speed nonegotiate interface configuration command.

These are the workarounds:

If possible, do not enter the speed nonegotiate interface configuration command on GBIC ports when flow control needs to be disabled.

If you must configure the speed nonegotiate interface configuration command on a GBIC port that has flow control disabled, enter the no speed and speed nonegotiate interface configuration commands on the interface after you configure the flow control settings.


Note This second workaround has to be repeated each time the system is reloaded.


Resolved Caveats

These sections describe the resolved caveats:

"Resolved Caveats in Cisco IOS Release 12.2(25)SEB4" section

"Resolved Caveats in Cisco IOS Release 12.2(25)SEB2" section

"Resolved Caveats in Cisco IOS Release 12.2(25)SEB" section

Resolved Caveats in Cisco IOS Release 12.2(25)SEB4

These are the resolved caveats:

CSCei61732

Cisco IOS may permit arbitrary code execution after exploitation of a heap-based buffer overflow vulnerability. Cisco has included additional integrity checks in its software, as further described below, that are intended to reduce the likelihood of arbitrary code execution.

Cisco has made free software available that includes the additional integrity checks for affected customers.

This advisory is posted at http://www.cisco.com/warp/public/707/cisco-sa-20051102-timers.shtml.

CSCei76358

Through normal software maintenance processes, Cisco is removing deprecated functionality. These changes have no impact on system operation or feature availability.

Resolved Caveats in Cisco IOS Release 12.2(25)SEB2

These are the resolved caveats:

CSCee45312

Remote Authentication Dial In User Service (RADIUS) authentication on a device that is running certain versions of Cisco Internetworking Operating System (IOS) and configured with a fallback method to none can be bypassed.

Systems that are configured for other authentication methods or that are not configured with a fallback method to none are not affected.

Only the systems that are running certain versions of Cisco IOS are affected.

Not all configurations using RADIUS and none are vulnerable to this issue. Some configurations using RADIUS, none and an additional method are not affected.

Cisco has made free software available to address this vulnerability. There are workarounds available to mitigate the effects of the vulnerability.

Refer to the Security Advisory at the following URL for more details

http://www.cisco.com/warp/public/707/cisco-sa-20050629-aaa.shtml

CSCef88326

When you use the cns config retrieve global configuration command, the switch now gets the configuration of a routing device.

CSCeh13489

When a switch is running Border Gateway Protocol (BGP) and is peering with other Layer 3 devices, the switch no longer causes other peering devices to reset their BGP sessions if the switch sends BGP advertisements with an AS-path length that is 255 or greater.

CSCsa74002

If a network scanner is connected to a switch and the number of AAA accounting-request and access-request packets received by the switch port exceeds the ingress buffer size, the ingress interface no longer becomes wedged.

This Cisco IOS caveat was resolved in Cisco IOS Release 12.2(25)SEB1:

CSCsa78000

When you enter the show cdp neighbor detail privileged EXEC command, your switch no longer restarts if it is one of these switches:

Catalyst 3750, 3560, 3550, and 2970 switches running Cisco IOS Release 12.2(25)SEA or Cisco IOS Release 12.2(25)SEB

Catalyst 3750 Metro switches running Cisco IOS Release 12.2(25)EY

Resolved Caveats in Cisco IOS Release 12.2(25)SEB

These are the resolved caveats:

CSCef60659

A document that describes how the Internet Control Message Protocol (ICMP) could be used to perform a number of Denial of Service (DoS) attacks against the Transmission Control Protocol (TCP) has been made publicly available. This document has been published through the Internet Engineering Task Force (IETF) Internet Draft process, and is entitled "ICMP Attacks Against TCP" (draft-gont-tcpm-icmp-attacks-03.txt).

These attacks, which only affect sessions terminating or originating on a device itself, can be of three types:

1. Attacks that use ICMP "hard" error messages
2. Attacks that use ICMP "fragmentation needed and Don't Fragment (DF) bit set" messages, also known as Path Maximum Transmission Unit Discovery (PMTUD) attacks
3. Attacks that use ICMP "source quench" messages

Successful attacks may cause connection resets or reduction of throughput in existing connections, depending on the attack type.

Multiple Cisco products are affected by the attacks described in this Internet draft.

Cisco has made free software available to address these vulnerabilities. In some cases there are workarounds available to mitigate the effects of the vulnerability.

This advisory is posted at http://www.cisco.com/warp/public/707/cisco-sa-20050412-icmp.shtml.

The disclosure of these vulnerabilities is being coordinated by the National Infrastructure Security Coordination Centre (NISCC), based in the United Kingdom. NISCC is working with multiple vendors whose products are potentially affected. Its posting can be found at: http://www.niscc.gov.uk/niscc/docs/re-20050412-00303.pdf?lang=en.

CSCeg44389

If a static mac address is configured on an interface, it will no longer be overwritten if the same address is learned on a different interface on which port security has been enabled.

CSCeg75190

A switch might incorrectly send an Internet Control Message Protocol (ICMP) admin denied packet when an IP access list is applied to a VLAN interface, even if the traffic is Layer 2 switched through the switch. The traffic still passes through the switch.

This only occurs when the access control list (ACL) does not fit into the ternary content addressable memory (TCAM).

These are the workarounds. Only one of these is necessary:

Optimize the ACL to fit into the TCAM.

Add the no ip unreachables interface configuration command to the VLAN interface.

CSCeh22506

A switch might not forward DHCP acknowledge packets from a Pre-Boot Execution Environment (PXE) server if IP DHCP snooping is enabled.

The workaround is to disable IP DHCP snooping on the switch.

Documentation Updates

This section provides updates to the product documentation for this release.

Updates to the Software Configuration Guide

These are the updates to the software configuration guide.

Unsupported CLI Commands

In Appendix C, "Unsupported CLI Commands in Cisco IOS Release 12.2(22)SEA", this global configuration command is not supported:

ip pim register-rate-limit

IEEE 802.1x Accounting Attribute-Value Pairs

This information was added to the "Configuring IEEE 802.1x" chapter of the software configuration guides:

The information sent to the RADIUS server is represented in the form of Attribute-Value (AV) pairs. These AV pairs provide data for different applications. (For example, a billing application might require information that is contained within the Acct-Input-Octets or the Acct-Output-Octets attributes of a RADIUS packet.)

AV pairs are automatically sent by a switch that is configured for IEEE 802.1x accounting. Three types of RADIUS accounting packets are sent by a switch:

START-sent when a new user session starts

INTERIM-sent during an existing session for updates

STOP-sent when a session terminates

Table 7 lists the AV pairs and when they are sent are sent by the switch:

Table 7 Accounting AV Pairs 

Attribute number
AV pair name
START
INTERIM
STOP

Attribute[1]

User-Name

Always

Always

Always

Attribute[4]

NAS-IP-Address

Always

Always

Always

Attribute[5]

NAS-Port

Always

Always

Always

Attribute[8]

Framed-IP-Address

Never

Sometimes1

Sometimes1

Attribute[25]

Class

Always

Always

Always

Attribute[30]

Called-Station-ID

Always

Always

Always

Attribute[31]

Calling-Station-ID

Always

Always

Always

Attribute[40]

Acct-Status-Type

Always

Always

Always

Attribute[41]

Acct-Delay-Time

Always

Always

Always

Attribute[42]

Acct-Input-Octets

Never

Never

Always

Attribute[43]

Acct-Output-Octets

Never

Never

Always

Attribute[44]

Acct-Session-ID

Always

Always

Always

Attribute[45]

Acct-Authentic

Always

Always

Always

Attribute[46]

Acct-Session-Time

Never

Never

Always

Attribute[49]

Acct-Terminate-Cause

Never

Never

Always

Attribute[61]

NAS-Port-Type

Always

Always

Always

1 The Framed-IP-Address AV pair is sent only if a valid Dynamic Host Control Protocol (DHCP) binding exists for the host in the DHCP snooping bindings table.


You can view the AV pairs that are being sent by the switch by enabling the debug radius accounting privileged EXEC command. For more information about these commands, see the Cisco IOS Debug Command Reference, Release 12.2 at this URL:


http://www.cisco.com/univercd/cc/td/doc/product/software/ios122/122sup/122debug

See RFC 3580, "IEEE 802.1X Remote Authentication Dial In User Service (RADIUS) Usage Guidelines," for more information about AV pairs.

Related Documentation

These documents provide complete information about the switch and are available from this Cisco.com site:

http://www.cisco.com/univercd/cc/td/doc/product/lan/c3550/index.htm

You can order printed copies of documents with a DOC-xxxxxx= number from the Cisco.com sites and from the telephone numbers listed in the "Obtaining Documentation" section.

Catalyst 3550 Multilayer Switch Software Configuration Guide (order number DOC-7816610=)

Catalyst 3550 Multilayer Switch Command Reference (order number DOC-7816611=)

Catalyst 3550 Multilayer Switch System Message Guide (order number DOC-7816681=)

Catalyst 3550 Multilayer Switch Hardware Installation Guide (not orderable but available on Cisco.com)

Catalyst 3550 Switch Getting Started Guide (order number DOC-7816575=)

Regulatory Compliance and Safety Information for the Catalyst 3550 Switch (order number DOC-7816655=)

Documentation Updates for the Catalyst 3550 Switches, Cisco IOS Release 12.2(25)SEB (not orderable but available on Cisco.com)

For information about other related products, see these documents:

Getting Started with Cisco Network Assistant (not orderable but available on Cisco.com)

Release Notes for Cisco Network Assistant (not orderable but available on Cisco.com)

1000BASE-T Gigabit Interface Converter Installation Note (not orderable but is available on Cisco.com)

Catalyst GigaStack Gigabit Interface Converter Hardware Installation Guide (order number DOC-786460=)

Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/techsupport

You can access the Cisco website at this URL:

http://www.cisco.com

You can access international Cisco websites at this URL:

http://www.cisco.com/public/countries_languages.shtml

Product Documentation DVD

Cisco documentation and additional literature are available in the Product Documentation DVD package, which may have shipped with your product. The Product Documentation DVD is updated regularly and may be more current than printed documentation.

The Product Documentation DVD is a comprehensive library of technical product documentation on portable media. The DVD enables you to access multiple versions of hardware and software installation, configuration, and command guides for Cisco products and to view technical documentation in HTML. With the DVD, you have access to the same documentation that is found on the Cisco website without being connected to the Internet. Certain products also have .pdf versions of the documentation available.

The Product Documentation DVD is available as a single unit or as a subscription. Registered Cisco.com users (Cisco direct customers) can order a Product Documentation DVD (product number DOC-DOCDVD=) from the Ordering tool or Cisco Marketplace.

Cisco Ordering tool:

http://www.cisco.com/en/US/partner/ordering/

Cisco Marketplace:

http://www.cisco.com/go/marketplace/

Ordering Documentation

Beginning June 30, 2005, registered Cisco.com users may order Cisco documentation at the Product Documentation Store in the Cisco Marketplace at this URL:

http://www.cisco.com/go/marketplace/

Cisco will continue to support documentation orders using the Ordering tool:

Registered Cisco.com users (Cisco direct customers) can order documentation from the Ordering tool:

http://www.cisco.com/en/US/partner/ordering/

Instructions for ordering documentation using the Ordering tool are at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 1 800 553-NETS (6387).

Documentation Feedback

You can rate and provide feedback about Cisco technical documents by completing the online feedback form that appears with the technical documents on Cisco.com.

You can send comments about Cisco documentation to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Cisco Product Security Overview

Cisco provides a free online Security Vulnerability Policy portal at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

From this site, you can perform these tasks:

Report security vulnerabilities in Cisco products.

Obtain assistance with security incidents that involve Cisco products.

Register to receive security information from Cisco.

A current list of security advisories and notices for Cisco products is available at this URL:

http://www.cisco.com/go/psirt

If you prefer to see advisories and notices as they are updated in real time, you can access a Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:

http://www.cisco.com/en/US/products/products_psirt_rss_feed.html

Reporting Security Problems in Cisco Products

Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT:

Emergencies — security-alert@cisco.com

An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.

Nonemergencies — psirt@cisco.com

In an emergency, you can also reach PSIRT by telephone:

1 877 228-7302

1 408 525-6532


Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product to encrypt any sensitive information that you send to Cisco. PSIRT can work from encrypted information that is compatible with PGP versions 2.x through 8.x.

Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

The link on this page has the current PGP key ID in use.


Obtaining Technical Assistance

Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.

Cisco Technical Support & Documentation Website

The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do


Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.


Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

Cisco Marketplace provides a variety of Cisco books, reference guides, documentation, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

or view the digital edition at this URL:

http://ciscoiq.texterity.com/ciscoiq/sample/

Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

Networking products offered by Cisco Systems, as well as customer support services, can be obtained at this URL:

http://www.cisco.com/en/US/products/index.html

Networking Professionals Connection is an interactive website for networking professionals to share questions, suggestions, and information about networking products and technologies with Cisco experts and other networking professionals. Join a discussion at this URL:

http://www.cisco.com/discuss/networking

World-class networking training is available from Cisco. You can view current offerings at this URL:

http://www.cisco.com/en/US/learning/index.html