Catalyst 3550 Multilayer Switch System Message Guide, 12.1(4)EA1
Preface
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Preface

Table Of Contents

Preface

Audience

Purpose

Organization

Conventions

Related Publications

Obtaining Documentation

World Wide Web

Documentation CD-ROM

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco.com

Technical Assistance Center

Contacting TAC by Using the Cisco TAC Website

Contacting TAC by Telephone


Preface


Audience

This guide is for the networking professional managing the Catalyst 3550 switches, hereafter referred to as the switch or the multilayer switch (when it has the enhanced multilayer switch image installed). Before using this guide, you should have experience working with the Cisco IOS and the switch software features.

Purpose

This guide describes the IOS system error messages that you might encounter and how to recover from the error.

This guide does not describe how to install your switch, how to configure Layer 2 and Layer 3 software features on your switch, or provide detailed information about commands that have been created or changed for use by the switch. For more information, refer to the Catalyst 3550 Multilayer Switch Hardware Installation Guide, the Catalyst 3550 Multilayer Switch Software Configuration Guide, and the Catalyst 3550 Multilayer Switch Command Reference for this release.

Organization

This guide is organized into these chapters:

"System Message Overview," describes how to read the IOS system error messages, defines the facility code definitions, and lists the message severity levels.

"Message and Recovery Procedures," describes the messages and recovery procedures.

Conventions

This publication uses these conventions to convey instructions and information:

Command descriptions use these conventions:

Commands and keywords are in boldface text.

Arguments for which you supply values are in italic.

Square brackets ([ ]) mean optional elements.

Braces ({ }) group required choices, and vertical bars ( | ) separate the alternative elements.

Braces and vertical bars within square brackets ([{ | }]) mean a required choice within an optional element.

Interactive examples use these conventions:

Terminal sessions and system displays are in screen font.

Information you enter is in boldface screen font.

Nonprinting characters, such as passwords or tabs, are in angle brackets (< >).

Notes use this convention and symbol:


Note Means reader take note. Notes contain helpful suggestions or references to materials not contained in this manual.


Related Publications

You can order printed copies of documents with a DOC-xxxxxxx= number. For more information, see the "Obtaining Documentation" section.

These publications provide more information about the switch:

Catalyst 3550 Multilayer Switch Documentation CD

This CD is shipped with the switch and contains these documents:

Catalyst 3550 Multilayer Switch Software Configuration Guide (order number DOC-7811194=)

Catalyst 3550 Multilayer Switch Command Reference (order number DOC-7811195=)

Catalyst 3550 Multilayer Switch System Message Guide (order number DOC-7811196=)

Catalyst 3550 Multilayer Switch Hardware Installation Guide (order number DOC-7811358=)

Release Notes for the Catalyst 3550 Multilayer Switch (not orderable but available on Cisco.com)

Obtaining Documentation

The following sections provide sources for obtaining documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at these sites:

http://www.cisco.com

http://www-china.cisco.com

http://www-europe.cisco.com

Documentation CD-ROM

Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly and might be more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.

Ordering Documentation

Cisco documentation is available in these ways:

Registered Cisco Direct Customers can order Cisco Product documentation from the Networking Products MarketPlace:

http://www.cisco.com/cgi-bin/order/order_root.pl

Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:

http://www.cisco.com/go/subscription

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, in North America, by calling 800 553-NETS(6387).

Documentation Feedback

If you are reading Cisco product documentation on the World Wide Web, you can send us your comments by completing the online survey. When you display the document listing for this platform, click Give Us Your Feedback. If you are using the product-specific CD and you are connected to the Internet, click the pencil-and-paper icon in the toolbar to display the survey. After you display the survey, select the manual that you wish to comment on. Click Submit to send your comments to the Cisco documentation group.

You can e-mail your comments to bug-doc@cisco.com.

To submit your comments by mail, for your convenience many documents contain a response card behind the front cover. Otherwise, you can mail your comments to this address:

Cisco Systems, Inc.
Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.

Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.

Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.

To access Cisco.com, go to this website:

http://www.cisco.com

Technical Assistance Center

The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.

Contacting TAC by Using the Cisco TAC Website

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:

http://www.cisco.com/tac

P3 and P4 level problems are defined as follows:

P3—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

P4—You need information or assistance on Cisco product capabilities, product installation, or basic product configuration.

In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.

To register for Cisco.com, go to this website:

http://www.cisco.com/register/

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at this website:

http://www.cisco.com/tac/caseopen

Contacting TAC by Telephone

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to this website:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

P1 and P2 level problems are defined as follows:

P1—Your production network is down, causing a critical impact to business operations if service is not restored quickly. No workaround is available.

P2—Your production network is severely degraded, affecting significant aspects of your business operations. No workaround is available.