Installation and Configuration Guide for Remote Integrated Service Engine (RISE)
Administering RISE
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Administering RISE

Table Of Contents

Administering RISE

System Messages

Troubleshooting RISE

Cisco Nexus 7000 Series Switch

NetScaler appliance


Administering RISE


This chapter describes how to administer RISE on the NetScaler appliance and the Cisco Nexus 7000 Series switches. The Cisco NX-OS software supports the Cisco Nexus 7000 Series that includes Cisco Nexus 7000 switches and Cisco Nexus 7700 switches. You can find detailed information about supported hardware in the Cisco Nexus 7000 Series Hardware Installation and Reference Guide.

It includes the following sections:

System Messages

Troubleshooting RISE

System Messages

For information on error and system messages for the Cisco Nexus 7000 Series switch, see the Cisco MDS 9000 Family and Nexus 7000 Series NX-OS System Messages Reference.

For information on system messages for the NetScaler appliance, see the Citrix eDoc, Log Message Reference.

Troubleshooting RISE

When troubleshooting an issue with RISE, try to determine whether the source of the issue is in the Cisco Nexus 7000 Series switches, the NetScaler appliance, the underlying VMware software, or the host machine hardware.

This section includes the following topics:

Cisco Nexus 7000 Series Switch

NetScaler appliance

Cisco Nexus 7000 Series Switch

You can use these commands on the Cisco Nexus 7000 Series switches to troubleshoot RISE:

show rise detail—Displays the detailed RISE configuration status on the Cisco Nexus 7000 Series switches. The output shows the state of the RISE service. If the service is inactive, the Inactive Reason field explains the reason for this state. The following output provides an example:

RISE module name: ns21
  State: inactive
inactive reason:     Control VLAN interface is not operational.
 
   
  Admin state: enabled
  Interface: N/A
  Mode: indirect
  Slot id: 300
  Service token: 0x0
  Serial number: HE2H81UJ47
  SUP IP: 3.101.0.10
  RISE IP: 3.3.3.21
  VDC id: 1
  VLAN: 3
  VLAN group: 21
  VLAN list: 121,222-224,231-234


The following reasons might appear in the Inactive Reason field in the output of the show rise detail command:

Service table is full.

Another service is already using this port.

Error in bootstrap response.

Timed out while waiting for bootstrap response.

Failed to send bootstrap message.

Control VLAN interface is not operational.

RISE interface is not operational.

RISE interface does not have control VLAN as trunk member.

Control VLAN interface does not have valid IP.

RISE port channel has no member ports.

RISE IP is already assigned to another service.

show tech-support services—Displays detailed troubleshooting information for RISE on the Cisco Nexus 7000 Series switches.


Note For more information on troubleshooting the Cisco Nexus 7000 Series switch, see the Cisco Nexus 7000 Series NX-OS Troubleshooting Guide.


NetScaler appliance

You can use these commands on the NetScaler appliance to troubleshoot RISE:

show rise profile—Displays RISE configuration status on the NetScaler appliance. The output shows the state of the RISE service. The status field informs you whether the service is Inactive or Active. If the service is Inactive, it means that the RISE channel was not established or is no longer connected. The following output provides an example:

RISE-MPX> show rise profile
1)      ProfileName:  profile_331 IPAddress:  3.101.0.10  
        Mode:  Direct            Status:  Active         
        VdcId:  1                SlotNumber:  331        
        Vlan:  3                 VlanGroupId:  25        
        Ifnum:  LA/1             
 Done