FAQ and Troubleshooting Guide for Cisco Security Manager 3.3
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Table of Contents




Product Documentation

Obtaining Documentation and Submitting a ServiceRequest


Revised: June 15, 2009, OL-19986-01

This document contains FAQs and troubleshooting information for Cisco Security Manager 3.3. The content contained herein is a collection of specific tips, and answers regarding particular situations, organized by topic area.

Note This is not an operating manual. For comprehensive information on setting up and operating your Cisco Security Manager, select the end-user guide that matches your system.


This document is intended for the network administrator with expertise in network security, including the use and configuration of firewalls, VPNs, and IPS sensors.


This document uses the following conventions:



Commands and keywords

boldface font

Variables for which you supply values

italic font

Displayed session and system information

screen font

Information you enter

boldface screen font

Variables you enter

italic screen font

Menu items and button names

boldface font

Selecting a menu item

Option > Network Preferences

Product Documentation

For a list of available product documentation, see the appropriate Guide to User Documentation for Cisco Security Manager at the following URL on Cisco.com:


Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:


Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.