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Release Notes for Cisco Video Surveillance Manager Release 6.3.2

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Release Notes for Cisco Video Surveillance Manager Release 6.3.2

Table Of Contents

Release Notes for Cisco Video Surveillance Manager Release 6.3.2

Contents

Introduction

VSM Security Best Practices

New and Changed Information

Important Notes

Considerations When Using Two Graphics Cards

Camera Firmware Upgrade Considerations

Software Installation Considerations

Synchronizing the Linux Server System Time to the Hardware Clock

Health Dashboard Bandwidth Monitoring

Using Video Playback Synchronization

Using Legacy Encoders Cards`

Trick Play Buttons

Displaying New Video Resolutions in Virtual Matrix

Using VSM when VMR is Disabled

Using the Workstation Profiling Tool

Streaming Issues with IP Camera Firmware 1.0.1 through 1.0.7

Bit Rates In VSOM and Cisco IP Camera 2600 Series Models do not Match in Some Situations

Video Analytics Events May Not be Generated in All Cases

Archive Clipping Format Limitation in Event Inbox

Retry Interval if Secondary Stream Starts Before Primary Stream

New Client PC Workstation Available

WMV Archive Clip may Skip Frames

Obtaining a Driver Pack

Client Error Messages

Using Cisco VSM with the Cisco Video Surveillance 2000 Series and 2500 Series Standard Definition IP Camera

Standard Definition IP Camera Models 2421, 252xV, 253xV, 2500, and 2500W Features that VSM Does Not Support

Guidelines for Using a Standard Definition IP Camera model 2421, 252xV, 253xV, 2500, and 2500W with VSM

Using Cisco VSM with the Cisco Video Surveillance 2600 Series Standard Definition IP Camera

2600 Series Standard Definition IP Camera Features that VSM Does Not Support

Guidelines for Using a 2600 Series Standard Definition IP Camera with VSM

Using Dual Stream Modes for a 2600 Series Standard Definition IP Camera when used with VSM

Using Cisco VSM with the Cisco Video Surveillance 2900 Series Standard Definition PTZ IP Cameras

2900 Series Standard Definition IP Camera Features that VSM Does Not Support

Guidelines for Using a 2900 series standard definition PTZ IP Camera with VSM

Using Cisco VSM with the Cisco Video Surveillance 4000 Series High Definition IP Cameras

4000 Series High Definition IP Camera Features that VSM Does Not Support

4000E Series High Definition IP Camera Features that VSM Does Not Support

Guidelines for Using a 4000 Series High Definition IP Camera with VSM

Using Cisco VSM with the Cisco Video Surveillance 5000 Series High Definition IP Cameras

5000 Series High Definition IP Camera Features that VSM Does Not Support

Guidelines for Using a 5000 Series High Definition IP Camera with VSM

Using Cisco VSM with 16 x D1 and 8 x D1 Video Capture Cards

Troubleshooting an IP Camera

Orderability Matrix

Known Issues when using VSM 6.3.2 with a Cisco Video Surveillance IP Camera

Caveats

Using the Software Bug Toolkit

Open Caveats

Resolved Caveats

Obtaining Documentation, Software, and Related Information


Release Notes for Cisco Video Surveillance Manager Release 6.3.2


June, 2011

This document provides important information for the following Cisco Video Surveillance Manager (VSM) release 6.3.2 products:

Cisco Video Surveillance Operations Manager (VSOM)

Cisco Video Surveillance Media Server (VSMS)

Contents

This document includes the following sections:

Introduction

VSM Security Best Practices

New and Changed Information

Important Notes

Obtaining a Driver Pack

Client Error Messages

Using Cisco VSM with the Cisco Video Surveillance 2000 Series and 2500 Series Standard Definition IP Camera

Using Cisco VSM with the Cisco Video Surveillance 2600 Series Standard Definition IP Camera

"Using Cisco VSM with the Cisco Video Surveillance 2900 Series Standard Definition PTZ IP Cameras" section

Using Cisco VSM with the Cisco Video Surveillance 4000 Series High Definition IP Cameras

"Using Cisco VSM with the Cisco Video Surveillance 5000 Series High Definition IP Cameras" section

Using Cisco VSM with 16 x D1 and 8 x D1 Video Capture Cards

Troubleshooting an IP Camera

Orderability Matrix

Known Issues when using VSM 6.3.2 with a Cisco Video Surveillance IP Camera

Caveats

Obtaining Documentation, Software, and Related Information

Introduction

Cisco Video Surveillance Manager consists of the following products:

Cisco Video Surveillance Media Server (VSMS)—The core component of the Cisco Video Surveillance Software Suite, the Media Server enables the collection and routing of video from a wide range of cameras; event-tagging, record-on-motion, and recording of video for review and archive; secure local, remote, and redundant video archive capabilities; and bandwidth management for both live distribution and historical recording.

Cisco Video Surveillance Operations Manager (VSOM)—Allows organizations to quickly and effectively configure and manage video throughout the enterprise. Provides a secure web portal to configure, manage, display, and control video throughout an IP network, and the ability to manage a large number of security assets and users, including Media Server instances, cameras, encoders, DVRs, and event sources, and digital monitors powered by Virtual Matrix.

Cisco Video Surveillance Virtual Matrix (VSVM)—Enables flexible delivery of live and recorded video to command centers and provides high-availability access to network video for continuous monitoring applications. Virtual Matrix capabilities include aggregation and display of video from the Media Server platform on almost any number of digital monitors distributed across the IP network. Authorized users and integrated applications control the video that is displayed on any number of digital monitors.

VSM Security Best Practices

Securing Cisco Video Surveillance Manager 4.1/6.1: Best Practices and Recommendations provides best practices and recommendations for helping to ensure the security of VSOM, VSMS, video devices, and client PCs in a Cisco VSM environment. This document also applies to VSM 6.3.2. To access this document, go to the following URL, click the Products link, then click the Cisco Network-Centric Video Surveillance products link:

http://www.cisco.com/go/physicalsecurity

New and Changed Information

New features in Cisco VSM 6.3.2 include the following:

Updates to Cisco Smart Search

Motion detection enhancement integration for Cisco IP Camera 4300E/4500E and 2600 series models

Camera replacement feature, which lets you easily replace a Cisco IP camera 2421 or 25xx model with a Cisco IP camera 26xx model

New on-screen Display (OSD) provides the controls for Kalatel Cyberdome 1 and 2 camera models

New camera and RAID health events

New RAID Status page in the Management Console

Support for two graphics cards and four monitors

Health monitoring e-mail notification feature, which sends e-mail messages to the designated recipient if error or warning events exist in the system

Updates to backup archive permission functionality

Important Notes

The following important notes apply to VSM 6.3.2:

Considerations When Using Two Graphics Cards

Camera Firmware Upgrade Considerations

Software Installation Considerations

Synchronizing the Linux Server System Time to the Hardware Clock

Health Dashboard Bandwidth Monitoring

Using Video Playback Synchronization

Using Video Playback Synchronization

Using Legacy Encoders Cards`

Trick Play Buttons

Displaying New Video Resolutions in Virtual Matrix

Using VSM when VMR is Disabled

Using the Workstation Profiling Tool

Streaming Issues with IP Camera Firmware 1.0.1 through 1.0.7

Bit Rates In VSOM and Cisco IP Camera 2600 Series Models do not Match in Some Situations

Video Analytics Events May Not be Generated in All Cases

Archive Clipping Format Limitation in Event Inbox

Retry Interval if Secondary Stream Starts Before Primary Stream

New Client PC Workstation Available

WMV Archive Clip may Skip Frames

Considerations When Using Two Graphics Cards

VSM 6.3.2 supports dual graphic cards, which enable the user of up to four monitors. When using two graphics cards, they must each be the same model.

When using four monitors, the total number of video streams of each type that can be displayed is the same as when using a single graphic card and two monitors.

Camera Firmware Upgrade Considerations

Cisco occasionally provides new firmware versions for Cisco IP cameras. The new camera firmware versions typically contain new features and improvements that are supported by VSM. See the release notes for these new firmware versions for details.

Cisco strongly recommends that, after upgrading to VSM 6.3.2, the firmware on existing camera models be upgraded to the new versions. These new camera firmware versions are required for any new cameras added to the system, and if any configuration changes, are required for existing cameras.

VSM 6.3 and later provide a feature for Camera Firmware Upgrade that simplifies and automates this process.

Software Installation Considerations

VSM 6.3.2 includes a Java Runtime Environment (JRE) in the release package. This update is new as of VSM 6.3.1 and changes how the software is installed compared to previous VSM releases.


Caution It is extremely important that the VSM 6.3.2 software installation and upgrade instructions in the Installing and Upgrading Cisco Video Surveillance Manager (VSM) Release 6.3.1 document is followed to ensure proper removal of any previous JRE components and proper installation of the new JRE. If the installation and upgrade instructions are not performed correctly, new features in VSM 6.3.2 may not work properly. The Installing and Upgrading Cisco Video Surveillance Manager (VSM) Release 6.3.1 document can be obtained from the following URL

http://www.cisco.com/en/US/products/ps10818/prod_installation_guides_list.html

Synchronizing the Linux Server System Time to the Hardware Clock

A Linux server includes a hardware clock and the system time. For proper system operation, these items should be kept synchronized. Linux maintains clock synchronization as follows:

On system boot up, system time is initialized from the hardware clock

On normal system shutdown, the hardware clock is updated from the system time

Cisco recommends that you immediately set the hardware clock to the system time in either of the following situations:

You manually change the system time

NTP becomes functional for the server for the first time

To manually set the hardware clock to the current system time, enter this command:

shell> hwclock --systohc

In addition, you might find the following Linux commands to be useful:

To display the Linux system time, enter this command:

shell > date

To display the hardware clock time, enter this command:

shell > hwclock

Health Dashboard Bandwidth Monitoring

The Health Dashboard can only report the NIC Health for the Eth0 port because bandwidth monitoring is supported only on the Eth0 port. Bandwidth monitoring is not supported for other ports.

Using Video Playback Synchronization

Synchronization has been updated and optimized for playback performance. Two or more video archives may be selected and synchronized. Individual video archives can be added or removed from the synchronization. Synchronization supports fast forward playback and seeking across gaps in the video streams. Other advanced playback functions (step forward, step reverse, and play reverse) are not supported.

Using Legacy Encoders Cards`

A multiservices platform with legacy encoder cards (CIVS-ES cards) and the Video Surveillance Encoder Servers do not support camera feeds from other devices, such as IP cameras and standalone encoders.

Trick Play Buttons

Trick play buttons are disabled when any selected video panes display archives that include a MPEG-2 media type, or Bosch or SmartSight video devices.

Displaying New Video Resolutions in Virtual Matrix

If you are upgrading VSM and want to display video images with the new 1600 x1050 and 1600 x1200 resolutions, you must merge the hydra_state file manually. For information about this procedure, contact the Cisco Technical Assistance Center (TAC).

Using VSM when VMR is Disabled

When Video Mixing Renderer (VMR) is not supported by a PC and is disabled, be aware of the following affect on the VSM system:

Motion configuration—Displays video window without motion configuration rectangles

Digital zoom—Not available

Hue, saturation, luminosity, contrast—Not available

Alpha blending of VMR toolbar—Not available

.CVA files—Review Player displays a message that .CVA is not supported on a machine without VMR and does not load the file

High-definition video does not render

Overall client performance is degraded

Trick play with multiple panes consumes a significant amount of CPU and memory resources

Use of dual monitors is not supported on a client PC that is running Windows 7 when VMR is disabled.


Note You can disable VMR on a PC that does not support it by running the Cisco Video Surveillance Workstation Profile Tool.


Using the Workstation Profiling Tool

You can use the Cisco Video Surveillance Workstation Profile Tool 6.2.1 to validate the performance of your client workstation for use with VSM 6.3.2.


Note For client workstations running Windows XP Service Pack 3 (SP3), the Cisco Video Surveillance Workstation Profile Tool may erroneously identify SP3 as an issue. However, VSM 6.3.2 supports client workstations running Windows XP SP3, so the SP3 issue identified by the Cisco Video Surveillance Workstation Profile Tool can be ignored.


Streaming Issues with IP Camera Firmware 1.0.1 through 1.0.7

VSM 6.3.2 does not stream video from Cisco IP camera 4x00 models that are running firmware 1.0.1 through 1.0.7 when video quality is set to greater than 80 in VSOM by using batch administration.

Bit Rates In VSOM and Cisco IP Camera 2600 Series Models do not Match in Some Situations

The bit rates that are displayed in VSOM and in the camera web interface do not match when you are using a Cisco IP camera 2600 series model and set the bit rate for the camera feed to 56 Kbps or 1500 Kbps.

In this case, the bit rates appear as follow. In each case, the camera web interface display is correct.

When VSOM displays a bit rate of 56 Kbps, the camera web interface displays 64 Kbps

When VSOM displays a bit rate of 1500 Kbps, the camera web interface displays 1200 Kbps

Video Analytics Events May Not be Generated in All Cases

If a Cisco IP camera that supports video analytics is not sufficiently calibrated for video analytics, it may not generate all video analytics events. The default calibration should work approximately 80% of the time. To achieve a higher level of accuracy, you can tune the calibrations settings manual. For more information about calibration, see Cisco Video Surveillance Analytics User Guide.

Archive Clipping Format Limitation in Event Inbox

Choosing the BWM or BMX format when creating a clip for a Default Analytics Event in the Event Inbox is not supported.

Retry Interval if Secondary Stream Starts Before Primary Stream

If a secondary video stream starts before a primary stream, VSM attempts to restart the streams so that streaming performs properly (primary stream first, then secondary stream). The retry interval is approximately 90 seconds. In this situation, an endpoint error occurs until the streaming performs properly.

New Client PC Workstation Available

Cisco offers a client PC Workstation, Cisco part number CPS-WORKSTATION, which is a Solutions Plus of Dell T5500. This workstation includes the Microsoft Windows 7 operating system and is compatible with VSM 6.3.2. Be aware that if you want to use an earlier version of VSM with this workstation, you must obtain the Microsoft Windows XP operating system and install it on the workstation.

WMV Archive Clip may Skip Frames

If you create a 5 minute regular archive that is configured as follows for a Cisco Video Surveillance 4500 high-definition IP camera, then create from this archive a WMV archive clip that is at least 2 minutes long, the WMV archive clip may skip frames when it is played back in Cisco Review Player:

Media Type—H264

Resolution—1080p

Format—PAL

Bitrate—2000 kbps

To avoid this playback issue, choose a VBR quality of 70 or 85 should when you create the archive clip.

Obtaining a Driver Pack

VSM may require a driver pack update to work with certain cameras. To obtain documentation and important information about Cisco VSM and system requirements, go to the following URL, click the Products link, then click the Cisco Network-Centric Video Surveillance products link. See the Download Software section for information about obtaining driver packs.

http://www.cisco.com/go/physicalsecurity

Client Error Messages

This section describes error messages may occur on a client PC when displaying a live or recorded video feed fails.

Endpoint Error: proxy_name Unreachable

This message can occur in these situations:

Video is not streaming from the camera, so VSMS must start it streaming again, and it takes longer than 8 seconds for VSMS to receive video and start sending it to the client. The client software times out if it does not receive initial video data within 8 seconds.

The VSMS host is unable to receive video from the camera. For example, the camera may be offline.

While the camera feed is being viewed, it is removed by another user.

The camera feed does not exist on the VSMS host.

Suggested resolutions:

Select the camera second time. If the camera was not streaming the first time, VSMS initiates a connection to the camera and starts streaming. However, the browser may have timed out while waiting for streaming to start and a second request within 30 seconds will catch the stream before it can stop again. If this approach is successful, the camera is not being recorded (if the camera was being recorded, the server does not stop streaming from the camera.)

Verify that camera is online and reachable from the VSMS host.

Check the VSMS log file to for errors for this camera feed. The log file is /usr/BWhttpd/logs/ims.log and is on the VSMS host that manages the camera. This file logs messages about each camera process. For example, this message indicates that the camera AXIS216FD is unreachable at the IP address 10.10.51.23:

2010-04-19 07:49:51.788 [ proxy(1349).p_AX216FD BE_PROXY=1 <axis_jpeg_v3.cpp:95> ] 
Failed to connect to device <10.10.51.23> on port <80>

No archive available for archive_name

This message can occur if loading archive video data takes too long and the system times out. This error should not occur unless there is a problem reading the archive data from the storage location.

Suggested resolution:

Verify that the archive is running and that it contains video data: On the VSOM Administrator page, click Servers, then click the name of the VSMS server with this archive. The archives tab shows a list of all archives and their status, and the time of the first and last video frame. When the recorded video expires, the first frame and last frame times are empty.

Server Error: server_address Unavailable

This message can occur if the client PC is unable to reach the VSMS host when requesting a video feed. For example, there may be a network problem or the server may be offline.

Suggested resolutions:

Check the client PC network connectivity; the computer must be able to reach each VSMS host by using the host name or IP address that is configured for this server in the VSOM Administration page.

Verify that the server is online and responding.

Client Error: Insufficient Client Resources

This message can occur if the video software on the client PC is unable to set up the necessary resources to handle the video feed. For example, an inadequate graphics interface may be in use, graphics drivers may be out of date, or the computer cannot handle additional video feeds.

Suggested resolutions:

Select the camera second time. If the error occurs again, VSMS is unable to stream video from the camera.

Try to view a different video feed to see if there is an issue with the computer playing any video or with the specific video feed.

Try to view the problem video feed from a different computer to see if there is an issue with the computer playing the specific video feed.

Update the drivers for the computer graphics interface.

Use a client PC with the recommended hardware:

Windows XP Service Pack 3, Microsoft Internet Explorer 7

Intel 950 i7 Core, 3.07 GHz, 6 GB DDR3 (3.5 GB usable)

Nvidia GeForce GTX 275 1.7GB PCIE

Gigabit Ethernet network connection required

Use Microsoft DebugView to log the problem occurring:

1. Download the Microsoft DebugView program from Microsoft.com.

2. Install and then launch the program.

3. Under Options, uncheck the Force Carriage Returns check box and check the Clock Time and Show Milliseconds check boxes.

4. Leave DebugView running in the background and start your browser.

5. Reproduce the issue in the browser.

6. Save the DebugView log to a file and write a description of the process to that produced the issue, and then contact the Cisco Technical Assistance Center (TAC).

Using Cisco VSM with the Cisco Video Surveillance 2000 Series and 2500 Series Standard Definition IP Camera

You can use a Cisco Video Surveillance 2000 series standard definition IP camera model (2421, 252xV, 253xV, 2500, and 2500W) with this version of VSM, but be aware that the IP camera includes features that are not currently integrated with VSM.

The following sections provide information about using VSM with these standard definition IP camera models:

Standard Definition IP Camera Models 2421, 252xV, 253xV, 2500, and 2500W Features that VSM Does Not Support

Guidelines for Using a Standard Definition IP Camera model 2421, 252xV, 253xV, 2500, and 2500W with VSM

Standard Definition IP Camera Models 2421, 252xV, 253xV, 2500, and 2500W Features that VSM Does Not Support

Table 1 provides information about the compatibility of Cisco standard definition IP camera models 2421, 252xV, 253xV, 2500, and 2500W running firmware release 2.1.7 or later and VSM 6.3.2.


Note The VSM driver that this release includes is compatible only with Cisco IP camera firmware 2.1.2 or later. It is highly recommended that the current SD camera firmware be used with this VSM release. You must upgrade standard definition cameras to a supported version.


Table 1 2421, 252xV, 253xV, 2500, and 2500W IP Camera Features Compatibility for Firmware Release 2.1.7 or Later and VSM 6.3.2 

Feature
Standard Definition IP Camera Implementation
Compatibility with Firmware Release 2.1.7 or Later

Alarm events outputs

2 out / FTP clip / e-mail.

Not supported.

Alarm inputs

2 in.

Fully supported.

Audio

Simplex / half duplex /
full duplex.

Not supported.

Cisco Discovery Protocol (CDP)

Sends CDP discovery messages.

Not supported.

Event scheduling

You can schedule event notification from the IP camera web interface.

Not configurable by using VSM. If configured by using the IP camera, the schedule applies to notifications sent to VSM.

Event notification

E-mail, FTP, HTTP, or API alerts if an event occurs.

Includes the VSM event notification API only.

IP Filter

Allows controlling access to the IP camera by IP address.

Not configurable by using VSM.

PTZ (RS-485)

Enables pan, tilt, zoom (PTZ) functions.

PTZ Preset support only.

QoS

Quality of Service (QoS) for audio streams, video streams, or both.

Not configurable by using VSM. If configured by using the IP camera, QoS marking affects only streams between the IP camera and the Media Server.

SNMP

Provides options for configuring SNMP settings.

Not configurable by using VSM.

Multicast

Streaming UDP multicast.

Supported.


Guidelines for Using a Standard Definition IP Camera model 2421, 252xV, 253xV, 2500, and 2500W with VSM

The following guidelines apply when you use a standard definition IP camera model 2421, 252xV, 253xV, 2500, or 2500W with VSM:

The IP camera must be installed and configured as described in Cisco Video Surveillance IP Camera
User Guide
for the standard definition IP camera.

You must create a separate user account with administrator privileges for each Media Server. Configuration connections for a Media Server are limited just as they are for user sessions. Viewing and managing video streams from VSM requires administrator-level privileges.

Using Cisco VSM with the Cisco Video Surveillance 2600 Series Standard Definition IP Camera

You can use a Cisco Video Surveillance 2600 series standard definition IP camera with this version of VSM, but be aware that the IP camera includes features that are not currently integrated with VSM.

The following sections provide information about using VSM with these standard definition IP camera models:

2600 Series Standard Definition IP Camera Features that VSM Does Not Support

Guidelines for Using a 2600 Series Standard Definition IP Camera with VSM

Using Dual Stream Modes for a 2600 Series Standard Definition IP Camera when used with VSM

2600 Series Standard Definition IP Camera Features that VSM Does Not Support

Table 1 provides information about the compatibility of 2600 series standard definition IP camera models running firmware release 4.2.0 or later and VSM 6.3.2.

Table 2 2600 Series IP Camera Features Compatibility for Firmware Release 4.2.0 or Later and VSM 6.3.2 

Feature
Standard Definition IP Camera Implementation
Compatibility with Firmware Release 4.2.0 or Later

Alarm events outputs

2 out / FTP clip / e-mail.

Not supported.

Alarm inputs

2 in.

Fully supported.

Audio

Simplex / half duplex / full duplex.

Not supported.

Cisco Discovery Protocol (CDP)

Sends CDP discovery messages.

Not supported.

Event scheduling

You can schedule event notification from the IP camera web interface.

Not configurable by using VSM. If configured by using the IP camera, the schedule applies to notifications sent to VSM.

Event notification

E-mail, FTP, HTTP, or API alerts if an event occurs.

Includes the VSM event notification API only.

IP Filter

Allows controlling access to the IP camera by IP address.

Not configurable by using VSM.

PTZ (RS-485)

Enables pan, tilt, zoom (PTZ) functions.

PTZ Preset support only.

QoS

Quality of Service (QoS) for audio streams, video streams, or both.

Not configurable by using VSM. If configured by using the IP camera, QoS marking affects only streams between the IP camera and the Media Server.

SNMP

Provides options for configuring SNMP settings.

Not configurable by using VSM.

Multicast

Streaming UDP multicast.

Supported.


Guidelines for Using a 2600 Series Standard Definition IP Camera with VSM

The following guidelines apply when you use a 2600 series standard definition IP camera with VSM:

The IP camera must be installed and configured as described in Cisco Video Surveillance IP Camera
User Guide
for your camera model (available at http://www.cisco.com/en/US/products/ps11251/products_user_guide_list.html.).

You must create a separate user account with administrator privileges for each Media Server. Configuration connections for a Media Server are limited just as they are for user sessions. Viewing and managing video streams from VSM requires administrator-level privileges.

Using Dual Stream Modes for a 2600 Series Standard Definition IP Camera when used with VSM

Table 3 describes the dual stream modes that are supported when using a 2600 series standard definition IP camera with VSM.

Table 3 Supported Dual-Stream Modes for a 2600 Series Standard Definition IP Camera when used with VSM 

Dual Streaming
Primary Channel Resolutions
Secondary Channel Resolutions

H.264 + MJPEG

4 CIF or CIF

CIF

H.264 + H.264

4 CIF or CIF

CIF

MPEG-4 + MJPEG

4 CIF or CIF

CIF

MPEG-4 + MPEG-4

4 CIF or CIF

CIF


The following modes are not supported when using a 2600 series standard definition IP camera with VSM:

Dual stream setting of H.264 + MPEG-4 (primary + secondary)

Dual stream setting of MPEG-4 + H.264 (primary + secondary)

Dual MJPEG is NOT supported

2CIF mode is supported in single streaming mode but is not supported in dual streaming mode

Using Cisco VSM with the Cisco Video Surveillance 2900 Series Standard Definition PTZ IP Cameras

You can use a Cisco Video Surveillance 2900 series standard definition PTZ IP camera with VSM 6.3.2, but be aware that the cameras include features that are not currently integrated with VSM.


Note The VSM driver that this release includes is compatible only with Cisco IP camera firmware 1.5.9 or later.


The following sections provide information about using VSM with these 5000 series high definition IP cameras:

2900 Series Standard Definition IP Camera Features that VSM Does Not Support

Guidelines for Using a 2900 series standard definition PTZ IP Camera with VSM

2900 Series Standard Definition IP Camera Features that VSM Does Not Support

Table 4 lists the 2900 series standard definition PTZ IP camera features that are not compatible with VSM.

Table 4 2900 Series Standard Definition PTZ IP Camera Features not Currently Compatible with VSM 

Feature
Implementation Notes

Audio

Simplex / half duplex / full duplex

Event scheduling

You can schedule event notification from the high definition IP camera web interface

QoS

Quality of Service (QoS) for audio streams, video streams, or both

Unicast/multicast (TCP/UDP)

VSM does not support multicast


Guidelines for Using a 2900 series standard definition PTZ IP Camera with VSM

The following guidelines apply when you use a 2900 series standard definition PTZ IP camera with VSM:

The camera must be installed and configured as described in Cisco Video Surveillance IP Camera User Guide for your camera (available at http://www.cisco.com/en/US/products/ps11252/products_user_guide_list.html).

You must to create a separate user account with administrator privileges for each Media Server. Configuration connections for a Media Server are limited just as they are for user sessions. Viewing and managing video streams from VSM requires administrator-level privileges.

Using Cisco VSM with the Cisco Video Surveillance 4000 Series High Definition IP Cameras

You can use a Cisco Video Surveillance 4000 series high definition IP camera with VSM 6.3.2, but be aware that the high definition camera includes features that are not currently integrated with VSM.


Note The VSM driver that this release includes is compatible only with Cisco IP camera firmware 2.0.0 or later. It is highly recommended that the current HD camera firmware level be used with this VSM release.


The following sections provide information about using VSM with these 4000 series high definition IP cameras:

4000 Series High Definition IP Camera Features that VSM Does Not Support

4000E Series High Definition IP Camera Features that VSM Does Not Support

Guidelines for Using a 4000 Series High Definition IP Camera with VSM

4000 Series High Definition IP Camera Features that VSM Does Not Support

Table 5 provides information about the compatibility of 4000 series high definition IP camera models running firmware release 2.3.0 or later and VSM 6.3.2.

Table 5 4000 Series IP Camera Features Compatibility for Firmware Release 2.3.0 or Later and VSM 6.3.2 

Feature
High Definition IP Camera Implementation
Compatibility with Firmware Release 2.3.0 or Later

Alarm events outputs

2 out / e-mail.

Not supported.

Alarm inputs

2 in.

Fully supported.

Audio

Simplex / half duplex / full duplex.

Not supported.

Cisco Discovery Protocol (CDP)

Sends CDP discovery messages.

Not supported.

Event scheduling

You can schedule event notification from the IP camera web interface.

Not configurable by using VSM. If configured by using the IP camera, the schedule applies to notifications sent to VSM.

Event notification

E-mail, HTTP, or API alerts if an event occurs.

Includes the VSM event notification API only.

IP Filter

Allows controlling access to the IP camera by IP address.

Not configurable by using VSM.

PTZ (RS-485)

Enables pan, tilt, zoom (PTZ) functions.

PTZ Preset support only.

QoS

Quality of Service (QoS) for audio streams, video streams, or both.

Not configurable by using VSM. If configured by using the IP camera, QoS marking affects only streams between the IP camera and the Media Server.

SNMP

Provides options for configuring SNMP settings.

Not configurable by using VSM.

Multicast

Streaming UDP multicast.

Supported.

Frame rate

Supports frame rates up to 60 fps for resolutions of 720p and lower.

Supports up to 30 fps for all resolutions.

Unicast/multicast (TCP/UDP)

Supports TCP/UDP.

Supports UDP unicast and multicast, but not TCP.


4000E Series High Definition IP Camera Features that VSM Does Not Support

Table 5 provides information about the compatibility of 4000E series high definition IP camera models running firmware release 3.1.0 or later and VSM 6.3.2.

Table 6 4000E Series IP Camera Features Compatibility for Firmware Release 3.1.0 or Later and VSM 6.3.2 

Feature
High Definition IP Camera Implementation
Compatibility with Firmware Release 3.1.0 or Later

Alarm events outputs

2 out / e-mail.

Not supported.

Alarm inputs

2 in.

Fully supported.

Audio

Simplex / half duplex / full duplex.

Not supported.

Cisco Discovery Protocol (CDP)

Sends CDP discovery messages.

Not supported.

Event scheduling

You can schedule event notification from the IP camera web interface.

Not configurable by using VSM. If configured by using the IP camera, the schedule applies to notifications sent to VSM.

Event notification

E-mail, HTTP, or API alerts if an event occurs.

Includes the VSM event notification API only.

IP Filter

Allows controlling access to the IP camera by IP address.

Not configurable by using VSM.

PTZ (RS-485)

Enables pan, tilt, zoom (PTZ) functions.

PTZ Preset support only.

QoS

Quality of Service (QoS) for audio streams, video streams, or both.

Not configurable by using VSM. If configured by using the IP camera, QoS marking affects only streams between the IP camera and the Media Server.

SNMP

Provides options for configuring SNMP settings.

Not configurable by using VSM.

Multicast

Streaming UDP multicast.

Supported.

Frame rate

Supports frame rates up to 60 fps for resolutions of 720p and lower.

Supports up to 30 fps for all resolutions.

Unicast/multicast (TCP/UDP)

Supports TCP/UDP.

Supports UDP unicast and multicast, but not TCP.


Guidelines for Using a 4000 Series High Definition IP Camera with VSM

The following guidelines apply when you use a 4000 series high definition IP camera with VSM:

The high definition IP camera must be installed and configured as described in Cisco Video Surveillance IP Camera User Guide for the high definition IP camera.

You must to create a separate user account with administrator privileges for each Media Server. Configuration connections for a Media Server are limited just as they are for user sessions. Viewing and managing video streams from VSM requires administrator-level privileges.

Using Cisco VSM with the Cisco Video Surveillance 5000 Series High Definition IP Cameras

You can use a Cisco Video Surveillance 5000 series high definition IP camera with VSM 6.3.2, but be aware that the high definition cameras include features that are not currently integrated with VSM.


Note The VSM driver that this release includes is compatible only with Cisco IP camera firmware 1.5.9 or later.


The following sections provide information about using VSM with these 5000 series high definition IP cameras:

5000 Series High Definition IP Camera Features that VSM Does Not Support

Guidelines for Using a 5000 Series High Definition IP Camera with VSM

5000 Series High Definition IP Camera Features that VSM Does Not Support

Table 7 lists the 5000 series high definition IP camera features that are not compatible with VSM.

Table 7 5000 Series High Definition IP Camera Features not Currently Compatible with VSM 

Feature
Implementation Notes

Audio

Simplex / half duplex / full duplex

Event scheduling

You can schedule event notification from the high definition IP camera web interface

QoS

Quality of Service (QoS) for audio streams, video streams, or both

Unicast/multicast (TCP/UDP)

VSM does not support multicast


Guidelines for Using a 5000 Series High Definition IP Camera with VSM

The following guidelines apply when you use a 5000 series high definition IP camera with VSM:

The high definition IP camera must be installed and configured as described in Cisco Video Surveillance IP Camera User Guide for your camera (available at http://www.cisco.com/en/US/products/ps11027/products_user_guide_list.html).

You must to create a separate user account with administrator privileges for each Media Server. Configuration connections for a Media Server are limited just as they are for user sessions. Viewing and managing video streams from VSM requires administrator-level privileges.

Using Cisco VSM with 16 x D1 and 8 x D1 Video Capture Cards

VSM 6.3.2 supports the Cisco 16 x D1 and 8 x D1 video capture cards. These cards capture and compress standard definition analog video streams, and are available in the following configurations:

CIVS-ENC-8P—8 channel video capture card

CIVS-ENC-16P—16 channel video capture card

For detailed information about these cards see Appendix A, "16 x D1 and 8 x D1 Video Capture Cards," in Cisco Physical Security Multiservices Platform Series User Guide.

The following guidelines apply when you use the 16 x D1 and 8 x D1 video capture cards with VSM:

The cards must be installed and configured as described in Cisco Physical Security Multiservices Platform Series User Guide.

Table 8 provides an overview of the 16 x D1 and 8 x D1 video capture cards implementation.

Table 8 16 x D1 and 8 x D1 Video Capture Cards Implementation Summary 

Feature
Implementation Notes

Maximum H.264 frame rates

Primary video stream—D1 up to 30 fps

Secondary video stream—2CIF up to 15 fps

Motion JPEG frame rates

Primary video stream—D1 up to 15 fps

Secondary video stream—2CIF up to 10 fps

Resolution

Primary channel—CIF, 2CIF, 4CIF, D1

Secondary channel—CIF, 2CIF

Bitrate

56 Kbps to 6 Mbps


Troubleshooting an IP Camera

If you experience difficulty when using a Cisco IP camera with VSM, refer to these troubleshooting guidelines:

Verify that VSM is installed properly

Verify no firewalls are conflicting on VSM servers

Verify that the default gateway is configured for the high definition IP camera

Verify that your web browser supports ActiveX controls

Verify that the user name and password are configured identically for the camera and the VSOM high definition IP camera settings

Verify that the appropriate graphics card is installed in the system on which you are displaying video

Verify that VSM configures the high definition IP camera using the default port address of 80

Verify the camera is configured to use HTTPS for API access

Verify that the VSMS can reach the camera over the network

Orderability Matrix

Table 9 shows the orderability matrix for versions of SuSE Linux Enterprise Server (SLES) and various Cisco Video Surveillance hardware platforms and Cisco VSM releases.

Table 9 SLES and Cisco Video Surveillance Hardware/Software Orderability Matrix 

Hardware
Cisco VSM Release
SLES Version

Multiservices Platform for Physical Security

6.3.2

SLES 10, SP 1

Multiservices Platform for Video Surveillance

3.1.1/5.1.1

SLES 10, SP 1

4.0/6.0

4.1.1/6.1.1

4.2/6.2

4.2.1/6.2.1

6.3/6.3.1/6.3.21

Legacy Cisco Video Surveillance servers

3.1.1/5.1.12

SLES 9, SP 3

Legacy Cisco Video Surveillance international servers (CIVS-MSA1R-250)

3.1.1/5.1.1

SLES 9, SP 3

4.0/6.0

SLES 10, SP 1

4.1.1/6.1.1

4.2/6.2

1 CIVS 1-RU & CIVS 2-RU models come with VSM 6.3.1. You can upgrade to Cisco VSM 6.3.2.

2 You can upgrade to Cisco VSM 6.3.2 on legacy Cisco Video Surveillance servers.


Known Issues when using VSM 6.3.2 with a Cisco Video Surveillance IP Camera

Table 10 describes known issues when using VSM 6.3.2 with a Cisco Video Surveillance IP Camera.

Table 10 Known Issues when Using VSM 6.3.2 with a Cisco IP Camera 

Known Issues
Customer Affect
Notes

Known issues when using VSM 6.3.2 with an SD IP Camera

Stuttering video is seen in JPEG and MPEG-4 live proxies.

Live playback is not smooth.

More prevalent with VMR configured.

The camera interface must be closed for VSM to function.

VSM cannot configure proxies on a camera while a user is viewing video.

Using motion detection on dual streams causes issues. Motion detection must be set up on only the primary stream.

Configuring motion detection on the dual streams of a single camera causes motion detection notifications to behave unexpectedly.

Motion events detected on the primary stream may be used for both archives.

Known issues when using VSM 6.3.2 with a 4000 Series HD IP Camera

Performance tests show a latency of 1,000 milliseconds.

A latency of at least 1 second under best network conditions. This issue is most noticeable when using pan-tilt mounts.

Seen with 1080p H.264 streams up to 30 fps.

High definition streams can take from 6 to 13 seconds to render.

For HD IP camera streams, many operations take 6 to 13 seconds (variable GoP affects timing), including seeking, switching play directions, start up, and resume after pausing.

You may also experience the same start up issues that occur with the SD camera. To work around this issue, select a feed a second time.

To work around this issue, delete and then reconfigure the camera in VSOM.

Using motion detection on dual streams causes issues. Motion detection must be set up on only the primary stream.

Configuring motion detection on the dual streams of a single camera causes motion detection notifications to behave unexpectedly.

Motion events detected on the primary stream may be used for both archives.

Known issues when using VSM 6.3.2 with a 5000 Series HD IP Camera

Enabling motion detection limits the maximum bitrate to 4.6Mb/s.

Cannot use bitrates higher than 4.6Mb/s when motion detection is enabled.

Known issues when using VSM 6.3.2 with an All Cameras

Standalone clips in .AVI and .WMV formats play back at incorrect speeds.

Occurs because these clip container formats use only a single frame rate. When frame rates of a clip segment change or do not match what is expected, these clips play too slow or too fast.

Limitations of container format. Use .CVA format instead.


Caveats

This section includes the following topics:

Using the Software Bug Toolkit

Open Caveats

Resolved Caveats

Using the Software Bug Toolkit

You can use the Bug Toolkit to find information about the caveats for Cisco VSM releases, including a description of the problems and available workarounds. The Bug Toolkit lists both open and resolved caveats.

To access Bug Toolkit, you need the following items:

Internet connection

Web browser

Cisco.com user ID and password

To use the Software Bug Toolkit, follow these steps:

Procedure


Step 1 To access the Bug Toolkit, go to http://tools.cisco.com/Support/BugToolKit/.

Step 2 Log in with your Cisco.com user ID and password.

Step 3 To look for information about a specific problem, enter the bug ID number in the Search for bug ID field, then click Go.

Step 4 To look for information if you do not know the bug ID number:

a. Choose Security from the Select Product Category menu.

b. Choose the desired product from the Select Product menu.

c. Choose the version number from the Software Version menu.

d. Under Advanced Options, choose Use default settings or Use custom settings. The default settings search for severity 1, 2, and 3 bugs, open and fixed bugs, and only bugs containing bug details. Use the custom settings to change the severity and status parameters, or to search for keywords within the bug headline and description.


Open Caveats

Table 11 lists caveats that are open in this release.

Table 11 Open Caveats 

ID
Description

CSCtd94428

When Internet Explorer memory use approaches 2 GB, system becomes unstable

CSCte58314

Video encoder card (CIVS-ENC): I-frame from another channel seen

CSCtg93029

H264 CVA clip is displaying green screen at the end in RPlayer

CSCth89305

VSMC console password not preserved during upgrade from 4.2/6.2 to 6.3

CSCth98507

Video encoder card (CIVS-ENC): Pink and green video with offset observed

CSCti99620

CIVS-ENC: Ethpci driver crash when "service cisco restart" is executed

CSCtj33735

VSOM: Adding MS server with overlapping IP address causes severe delay

CSCtj46234

Synched mutlipane mixed media archive view do not sync during fast play

CSCtj54558

VSOM allows creating CVA clip from time range with no video

CSCtj68661

Grid coordinate mappings are inconsistent between web UI and VSOM

CSCtj71403

CIVS-ENC: Thick horizontal lines seen on solid colors in JPEG stream

CSCtj71422

Browser freezes when single pane HD stream is moved to second monitor

CSCtj73682

Cisco Video Encoder (CIVS-ENC): Macroblocking observed in JPEG streams

CSCtk16891

Video not recorded with constant motion more than 2 hours

CSCtn46068

DVR: Pause - Play, not playing Mpeg4 feed and hangs if L button clicked

CSCtn71780

Play reverse at 32x speed after play forward at 32x speed freezes video

CSCto84017

Configuring overlapping motion detection and mask regions may cause VSOM to hang

CSCto87514

Supported Device List shows Cisco SD and HD cameras as PTZ

CSCtq50113

VSMC Upgrades sometime fail for multiple 4500/4300 cameras

CSCtq56175

Batch admin does not check dual streams config

CSCtq87235

Scheduled archives stopping unexpectedly with automatic sync

CSCtq99230

VSMS RPM package g fails to install on SLES10SP1 64bit


Resolved Caveats

Table 12 lists caveats that are resolved in this release.

Table 12 Resolved Caveats 

ID
Description

CSCti62697

Looping archive expiration time must be >= duration

CSCtj26595

Cisco 5000: 4CIF, CIF, QCIF video is unevenly stretched in VSOM GUI

CSCtj45481

Smart Search will not index video after gap

CSCtj47937

Need a warning when trying to create wmv clip off of live video

CSCtj48144

Smart Search index status % complete not correct for H.264 video with gap

CSCtj78652

Client thinks hostname is an IP address

CSCtj80210

VSM server recording bit rate cannot exceed 180Mbps with 16 x D1 and 8 x D1 video capture cards

CSCtj84818

Permissions not retained on the backup archives

CSCtj93277

All analytics events reaching ECS server do not reach Media Server

CSCtk01756

Profile tool was hanging with Cisco_26xx H.264 BWM clips

CSCtk11090

Smart Search: Reindexing will not delete old index data

CSCtk14772

PTZ fails if source integer contains a zero

CSCtk16674

Smart Search: Issues with multiple Windows users on one workstation

CSCtk53335

BWM/BMX clips cannot be created and saved for default analytics events


Obtaining Documentation, Software, and Related Information

To obtain documentation and important information about Cisco VSM and about system requirements, go to the following URL, click the Products link, then click the Cisco Network-Centric Video Surveillance products link:

http://www.cisco.com/go/physicalsecurity

To access the self-service portal and obtain software, documents, and tools, log in to the Cisco Support Center at http://www.cisco.com/support/. You must be a registered user of Cisco.com to access this page. You must have a current Cisco support contract that is linked to your Cisco.com account to download software and obtain help from the Cisco Technical Assistance Center.