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Release Notes for Cisco Video Surveillance Manager Release 6.3.1

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Release Notes for Cisco Video Surveillance Manager Release 6.3.1

Table Of Contents

Release Notes for Cisco Video Surveillance Manager Release 6.3.1

Contents

Introduction

VSM Security Best Practices

New and Changed Information

Important Notes

Camera Firmware Upgrade Considerations

Software Installation Considerations

Synchronizing the Linux Server System Time to the Hardware Clock

Health Dashboard Bandwidth Monitoring

Using Video Playback Synchronization

Using Legacy Encoders Cards

Trick Play Buttons

Displaying New Video Resolutions in Virtual Matrix

Using VSM when VMR is Disabled

Using the Workstation Profiling Tool

Streaming Issues with IP Camera Firmware 1.0.1 through 1.0.7

Bit Rates In VSOM and Cisco IP Camera 2600 Series Models do not Match in Some Situations

Video Analytics Events May Not be Generated in All Cases

Archive Clipping Format Limitation in Event Inbox

Retry Interval if Secondary Stream Starts Before Primary Stream

New Client PC Workstation Available

Obtaining a Driver Pack

Using Cisco VSM with the Cisco Video Surveillance 2000 Series and 2500 Series Standard Definition IP Camera

Standard Definition IP Camera Models 2421, 252xV, 253xV, 2500, and 2500W Features that VSM Does Not Support

Guidelines for Using a Standard Definition IP Camera model 2421, 252xV, 253xV, 2500, and 2500W with VSM

Troubleshooting a Standard Definition IP Camera model 2421, 252xV, 253xV, 2500, and 2500W with VSM

Using Cisco VSM with the Cisco Video Surveillance 2600 Series Standard Definition IP Camera

2600 Series Standard Definition IP Camera Features that VSM Does Not Support

Guidelines for Using a 2600 Series Standard Definition IP Camera with VSM

Using Dual Stream Modes for a 2600 Series Standard Definition IP Camera when used with VSM

Troubleshooting a 2600 Series Standard Definition IP Camera when used with VSM

Using Cisco VSM with the Cisco Video Surveillance 4000 Series High Definition IP Cameras

4000 Series High Definition IP Camera Features that VSM Does Not Support

Guidelines for Using a 4000 Series High Definition IP Camera with VSM

Troubleshooting a 4000 Series high definition IP Camera when used with VSM

Using Cisco VSM with the Cisco Video Surveillance 5000 Series High Definition IP Cameras

5000 Series High Definition IP Camera Features that VSM Does Not Support

Guidelines for Using a 5000 Series High Definition IP Camera with VSM

Troubleshooting a 5000 Series High Definition IP Camera When Used with VSM

Using Cisco VSM with 16 x D1 and 8 x D1 Video Capture Cards

Orderability Matrix

Known Issues when using VSM 6.3.1 with a Cisco Video Surveillance IP Camera

Caveats

Using the Software Bug Toolkit

Open Caveats

Resolved Caveats

Obtaining Documentation, Software, and Related Information


Release Notes for Cisco Video Surveillance Manager Release 6.3.1


December, 2010

This document provides important information for the following Cisco Video Surveillance Manager (VSM) release 6.3.1 products:

Cisco Video Surveillance Operations Manager (VSOM)

Cisco Video Surveillance Media Server (VSMS)

VSM 6.3.1 is compatible with Cisco Video Surveillance Virtual Matrix (VSVM) release 6.3.0-31. VSM not compatible with earlier releases of VSVM.

Contents

This document includes the following sections:

Introduction

VSM Security Best Practices

New and Changed Information

Important Notes

Obtaining a Driver Pack

Using Cisco VSM with the Cisco Video Surveillance 2000 Series and 2500 Series Standard Definition IP Camera

Using Cisco VSM with the Cisco Video Surveillance 2600 Series Standard Definition IP Camera

Using Cisco VSM with the Cisco Video Surveillance 4000 Series High Definition IP Cameras

Using Cisco VSM with 16 x D1 and 8 x D1 Video Capture Cards

Orderability Matrix

Known Issues when using VSM 6.3.1 with a Cisco Video Surveillance IP Camera

Caveats

Obtaining Documentation, Software, and Related Information

Introduction

The Cisco Video Surveillance Manager consists of the following products:

Cisco Video Surveillance Media Server—The core component of the Cisco Video Surveillance Software Suite, the Media Server enables the collection and routing of video from a wide range of cameras; event-tagging, record-on-motion, and recording of video for review and archive; secure local, remote, and redundant video archive capabilities; and bandwidth management for both live distribution and historical recording.

Cisco Video Surveillance Operations Manager—Allows organizations to quickly and effectively configure and manage video throughout the enterprise. Provides a secure web portal to configure, manage, display, and control video throughout an IP network, and the ability to manage a large number of security assets and users, including Media Server instances, cameras, encoders, DVRs, and event sources, and digital monitors powered by Virtual Matrix.

Cisco Video Surveillance Virtual Matrix—Enables flexible delivery of live and recorded video to command centers and provides high-availability access to network video for continuous monitoring applications. Virtual Matrix capabilities include aggregation and display of video from the Media Server platform on almost any number of digital monitors distributed across the IP network. Authorized users and integrated applications control the video that is displayed on any number of digital monitors.

VSM Security Best Practices

Securing Cisco Video Surveillance Manager 4.1/6.1: Best Practices and Recommendations provides best practices and recommendations for helping to ensure the security of VSOM, VSMS, video devices, and client PCs in a Cisco VSM environment. This document also applies to VSM 6.3.1. To access this document, go to the following URL, click the Products link, then click the Cisco Network-Centric Video Surveillance products link:

http://www.cisco.com/go/physicalsecurity

New and Changed Information

New features in Cisco VSM 6.3.1 include the following:

Support for the Microsoft Windows 7 64-bit operating system

Support for the Cisco IP Camera 2600, 2611, 2621V, and 2630V

Support for the Cisco video analytics feature on the Cisco IP Camera 4500

Support for Cisco 16 x D1 and 8 x D1 video capture cards

Optimum configuration of GOP size for images from the Cisco IP Camera 4500

Various enhancements to support for Cisco IP camera high definition models

Important Notes

The following important notes apply to VSM 6.3.1:

Camera Firmware Upgrade Considerations

Software Installation Considerations

Synchronizing the Linux Server System Time to the Hardware Clock

Health Dashboard Bandwidth Monitoring

Using Video Playback Synchronization

Using Video Playback Synchronization

Using Legacy Encoders Cards

Trick Play Buttons

Displaying New Video Resolutions in Virtual Matrix

Using VSM when VMR is Disabled

Using the Workstation Profiling Tool

Streaming Issues with IP Camera Firmware 1.0.1 through 1.0.7

Bit Rates In VSOM and Cisco IP Camera 2600 Series Models do not Match in Some Situations

Video Analytics Events May Not be Generated in All Cases

Archive Clipping Format Limitation in Event Inbox

Retry Interval if Secondary Stream Starts Before Primary Stream

New Client PC Workstation Available

Camera Firmware Upgrade Considerations

VSM 6.3.1 supports new firmware versions for the Cisco 2400 series, 2500 series, and 2600 series standard definition IP cameras, and the Cisco 4000 series and 5000 series high definition IP cameras. The new camera firmware versions contain new features and improvements that are supported by VSM 6.3.1, including improvements to Motion Detection. See the release notes for these new firmware versions for details.

We strongly recommended that, after upgrading to VSM 6.3.1, the firmware on existing camera models be upgraded to the new versions. These new camera firmware versions are required for any new cameras added to the system, and if any configuration changes, are required for existing cameras.

VSM 6.3 and later contains a new feature for Camera Firmware Upgrade that simplifies and automates this process.

Software Installation Considerations

VSM 6.3.1 includes a Java Runtime Environment (JRE) in the release package. This update is new as of VSM 6.3.1 and changes how the software is installed compared to previous VSM releases.


Caution It is extremely important that the VSM 6.3.1 software installation and upgrade instructions in the Installing and Upgrading Cisco Video Surveillance Manager (VSM) Release 6.3.1 document is followed to ensure proper removal of any previous JRE components and proper installation of the new JRE. If the installation and upgrade instructions are not performed correctly, new features in VSM 6.3.1 may not work properly. The Installing and Upgrading Cisco Video Surveillance Manager (VSM) Release 6.3.1 document can be obtained from the following URL

http://www.cisco.com/en/US/products/ps10818/prod_installation_guides_list.html

Synchronizing the Linux Server System Time to the Hardware Clock

A Linux server includes a hardware clock and the system time. For proper system operation, these items should be kept synchronized. Linux maintains clock synchronization as follows:

On system boot up, system time is initialized from the hardware clock

On normal system shutdown, the hardware clock is updated from the system time

Cisco recommends that you immediately set the hardware clock to the system time in either of the following situations:

You manually change the system time

NTP becomes functional for the server

To manually set the hardware clock to the current system time, enter this command:

shell> hwclock --systohc

In addition, you might find the following Linux commands to be useful:

To display the Linux system time, enter this command:

shell > date

To display the hardware clock time, enter this command:

shell > hwclock

Health Dashboard Bandwidth Monitoring

The Health Dashboard can only report the NIC Health for the Eth0 port because bandwidth monitoring is supported only on the Eth0 port. Bandwidth monitoring is not supported for other ports.

Using Video Playback Synchronization

Synchronization has been updated and optimized for playback performance. Two or more video archives may be selected and synchronized. Individual video archives can be added or removed from the synchronization. Synchronization supports fast forward playback and seeking across gaps in the video streams. Other advanced playback functions (step forward, step reverse, and fast reverse) are not supported.

Using Legacy Encoders Cards

A multiservices platform with legacy encoder cards (CIVS-ES cards) and the Video Surveillance Encoder Servers do not support camera feeds from other devices, such as IP cameras and standalone encoders.

Trick Play Buttons

Trick play buttons are disabled when any selected video pane or panes display archives that include a MPEG-2 or H.263 media type.

Displaying New Video Resolutions in Virtual Matrix

If you are upgrading VSM and want to display video images with the new 1600 x1050 and 1600 x1200 resolutions, you must merge the hydra_state file manually.

Using VSM when VMR is Disabled

When Video Mixing Renderer (VMR) is not supported by a PC and is disabled, be aware of the following affect on the VSM system:

Motion configuration—Displays video window without motion configuration rectangles

Digital zoom—Not available

Hue, saturation, luminosity, contrast—Not available

Alpha blending of VMR toolbar—Not available

.CVA files—Review Player displays a message that .CVA is not supported on a machine without VMR and does not load the file

High-definition video does not render

Overall client performance is degraded

Trick play with multiple panes consumes a significant amount of CPU and memory resources

Use of dual monitors is not supported on a client PC that is running Windows 7 when VMR is disabled.


Note You can disable VMR on a PC that does not support it by running the Cisco Video Surveillance Workstation Profile Tool.


Using the Workstation Profiling Tool

You can use the Cisco Video Surveillance Workstation Profile Tool 6.2.1 to validate the performance of your client workstation for use with VSM 6.3.1.


Note For client workstations running Windows XP Service Pack 3 (SP3), the Cisco Video Surveillance Workstation Profile Tool may erroneously identify SP3 as an issue. However, VSM 6.3.1 supports client workstations running Windows XP SP3, so the SP3 issue identified by the Cisco Video Surveillance Workstation Profile Tool can be ignored.


Streaming Issues with IP Camera Firmware 1.0.1 through 1.0.7

VSM 6.3.1 does not stream video from an IP camera that is running firmware 1.0.1 through 1.0.7 when video quality is set to greater than 80 in VSOM by using batch administration.

Bit Rates In VSOM and Cisco IP Camera 2600 Series Models do not Match in Some Situations

The bit rates that are displayed in VSOM and in the camera web interface do not match when you are using a Cisco IP camera 2600 series model and set the bit rate for the camera feed to 56 Kbps or 1500 Kbps.

In this case, the bit rates appear as follow. In each case, the camera web interface display is correct.

When VSOM displays a bit rate of 56 Kbps, the camera web interface displays 64 Kbps

When VSOM displays a bit rate of 1500 Kbps, the camera web interface displays 1200 Kbps

Video Analytics Events May Not be Generated in All Cases

If a Cisco IP camera that supports video analytics is not sufficiently calibrated for video analytics, it may not generate all video analytics events. The default calibration should work approximately 80% of the time. To achieve a higher level of accuracy, you can tune the calibrations settings manual. For more information about calibration, see Cisco Video Surveillance Analytics User Guide.

Archive Clipping Format Limitation in Event Inbox

Choosing the BWM or BMX format when creating a clip for a Default Analytics Event in the Event Inbox is not supported.

Retry Interval if Secondary Stream Starts Before Primary Stream

If a secondary video stream starts before a primary stream, VSM attempts to restart the streams so that streaming performs properly (primary stream first, then secondary stream). The retry interval is approximately 90 seconds. In this situation, an endpoint error occurs until the streaming performs properly.

New Client PC Workstation Available

Cisco offers a client PC Workstation, Cisco part number CPS-WORKSTATION, which is a Solutions Plus of Dell T5500. This workstation includes the Microsoft Windows 7 operating system and is compatible with VSM 6.3.1. Be aware that if you want to use an earlier version of VSM with this workstation, you must obtain the Microsoft Windows XP operating system and install it on the workstation.

Obtaining a Driver Pack

VSM may require a driver pack update to work with certain cameras. To obtain documentation and important information about Cisco VSM and system requirements, go to the following URL, click the Products link, then click the Cisco Network-Centric Video Surveillance products link. See the Download Software section for information about obtaining driver packs.

http://www.cisco.com/go/physicalsecurity

Using Cisco VSM with the Cisco Video Surveillance 2000 Series and 2500 Series Standard Definition IP Camera

You can use a Cisco Video Surveillance 2000 series standard definition IP camera model (2421, 252xV, 253xV, 2500, and 2500W) with this version of VSM, but be aware that the IP camera includes features that are not currently integrated with VSM.

The following sections provide information about using VSM with these standard definition IP camera models:

Standard Definition IP Camera Models 2421, 252xV, 253xV, 2500, and 2500W Features that VSM Does Not Support

Guidelines for Using a Standard Definition IP Camera model 2421, 252xV, 253xV, 2500, and 2500W with VSM

Troubleshooting a Standard Definition IP Camera model 2421, 252xV, 253xV, 2500, and 2500W with VSM

Standard Definition IP Camera Models 2421, 252xV, 253xV, 2500, and 2500W Features that VSM Does Not Support

Table 1 provides information about the compatibility of Cisco standard definition IP camera models 2421, 252xV, 253xV, 2500, and 2500W running firmware release 2.1.6 or later and VSM 6.3.1.


Note The VSM driver that this release includes is compatible only with Cisco IP camera firmware 2.1.2 or later. It is highly recommended that the current SD camera firmware be used with this VSM release. You must upgrade standard definition cameras to a supported version.


Table 1 2421, 252xV, 253xV, 2500, and 2500W IP Camera Features Compatibility for Firmware Release 2.1.6 and VSM 6.3.1 

Feature
Standard Definition IP Camera Implementation
Compatibility with Firmware Release 2.1.6

Alarm events outputs

2 out / FTP clip / e-mail.

Not supported.

Alarm inputs

2 in.

Fully supported.

Audio

Simplex / half duplex / full duplex.

Not supported.

Cisco Discovery Protocol (CDP)

Sends CDP discovery messages.

Not supported.

Event scheduling

You can schedule event notification from the IP camera web interface.

Not configurable by using VSM. If configured by using the IP camera, the schedule applies to notifications sent to VSM.

Event notification

E-mail, FTP, HTTP, or API alerts if an event occurs.

Includes the VSM event notification API only.

IP Filter

Allows controlling access to the IP camera by IP address.

Not configurable by using VSM.

PTZ (RS-485)

Enables pan, tilt, zoom (PTZ) functions.

PTZ Preset support only.

QoS

Quality of Service (QoS) for audio streams, video streams, or both.

Not configurable by using VSM. If configured by using the IP camera, QoS marking affects only streams between the IP camera and the Media Server.

SNMP

Provides options for configuring SNMP settings.

Not configurable by using VSM.

Multicast

Streaming UDP multicast.

Supported.


Guidelines for Using a Standard Definition IP Camera model 2421, 252xV, 253xV, 2500, and 2500W with VSM

The following guidelines apply when you use a standard definition IP camera model 2421, 252xV, 253xV, 2500, or 2500W with VSM:

The IP camera must be installed and configured as described in Cisco Video Surveillance IP Camera
User Guide
for the standard definition IP camera.

You must create a separate user account with administrator privileges for each Media Server. Configuration connections for a Media Server are limited just as they are for user sessions. Viewing and managing video streams from VSM requires administrator-level privileges.

Troubleshooting a Standard Definition IP Camera model 2421, 252xV, 253xV, 2500, and 2500W with VSM

If you experience difficulty when using a standard definition IP camera model 2421, 252xV, 253xV, 2500, or 2500Wwith VSM, refer to these troubleshooting guidelines:

If you are using the Cisco Video Surveillance Operations Manager, it may take a few attempts to bring up video the first time that a standard definition IP camera is selected

Verify that VSM is installed properly

Verify no firewalls are conflicting on VSM servers

Verify that the default gateway is configured for the standard definition IP camera

Verify that your web browser supports ActiveX controls

Verify that the user name and password are configured identically for the camera and the VSOM standard definition IP camera settings

Verify that the appropriate graphics card is installed in the system on which you are displaying video

Verify that VSM configures the camera using the default port address of 80

Verify the camera is configured to use HTTPS for API access

Verify that the VSMS can reach the camera over the network

Using Cisco VSM with the Cisco Video Surveillance 2600 Series Standard Definition IP Camera

You can use a Cisco Video Surveillance 2600 series standard definition IP camera with this version of VSM, but be aware that the IP camera includes features that are not currently integrated with VSM.

The following sections provide information about using VSM with these standard definition IP camera models:

2600 Series Standard Definition IP Camera Features that VSM Does Not Support

Guidelines for Using a 2600 Series Standard Definition IP Camera with VSM

Using Dual Stream Modes for a 2600 Series Standard Definition IP Camera when used with VSM

Troubleshooting a 2600 Series Standard Definition IP Camera when used with VSM

2600 Series Standard Definition IP Camera Features that VSM Does Not Support

Table 1 provides information about the compatibility of 2600 series standard definition IP camera models running firmware release 4.0.1 or later and VSM 6.3.1.

Table 2 2600 Series IP Camera Features Compatibility for Firmware Release 4.0.1 or Later and VSM 6.3.1 

Feature
Standard Definition IP Camera Implementation
Compatibility with Firmware Release 4.0.1 or Later

Alarm events outputs

2 out / FTP clip / e-mail.

Not supported.

Alarm inputs

2 in.

Fully supported.

Audio

Simplex / half duplex / full duplex.

Not supported.

Cisco Discovery Protocol (CDP)

Sends CDP discovery messages.

Not supported.

Event scheduling

You can schedule event notification from the IP camera web interface.

Not configurable by using VSM. If configured by using the IP camera, the schedule applies to notifications sent to VSM.

Event notification

E-mail, FTP, HTTP, or API alerts if an event occurs.

Includes the VSM event notification API only.

IP Filter

Allows controlling access to the IP camera by IP address.

Not configurable by using VSM.

PTZ (RS-485)

Enables pan, tilt, zoom (PTZ) functions.

PTZ Preset support only.

QoS

Quality of Service (QoS) for audio streams, video streams, or both.

Not configurable by using VSM. If configured by using the IP camera, QoS marking affects only streams between the IP camera and the Media Server.

SNMP

Provides options for configuring SNMP settings.

Not configurable by using VSM.

Multicast

Streaming UDP multicast.

Supported.


Guidelines for Using a 2600 Series Standard Definition IP Camera with VSM

The following guidelines apply when you use a 2600 series standard definition IP camera with VSM:

The IP camera must be installed and configured as described in Cisco Video Surveillance IP Camera
User Guide
for the standard definition IP camera.

You must create a separate user account with administrator privileges for each Media Server. Configuration connections for a Media Server are limited just as they are for user sessions. Viewing and managing video streams from VSM requires administrator-level privileges.

Using Dual Stream Modes for a 2600 Series Standard Definition IP Camera when used with VSM

Table 3 describes the dual stream modes that are supported when using a 2600 series standard definition IP camera with VSM.

Table 3 Supported Dual-Stream Modes for a 2600 Series Standard Definition IP Camera when used with VSM 

Dual
Streaming
Maximum Resolution and FPS for each Channel
NTSC
Primary Channel Resolutions
NTSC Primary Frame Rate
NTSC Secondary Channel Resolutions
NTSC Secondary Frame Rate

H.264

+ MJEG

4 CIF @ 25 fps

+ CIF @ 15 fps

4 CIF

CIF

25, 20, 15, 10, 8, 6, 5, 4, 3, 2, 1

CIF

15, 10, 8, 6,
5, 4, 3, 2, 1

H.264

+ H.264

4CIF @ 25 fps

+ CIF @ 15 fps

4 CIF

CIF

25, 20, 15, 10, 8, 6, 5, 4, 3, 2, 1

CIF

15, 10, 8, 6,
5, 4, 3, 2, 1

MPEG-4

+ MJPEG

4 CIF @ 25 fps

+ CIF @ 15 fps

4 CIF

CIF

25, 20, 15, 10, 8, 6, 5, 4, 3, 2, 1

CIF

15, 10, 8, 6,
5, 4, 3, 2, 1

MPEG-4

+ MPEG-4

4 CIF @ 25 fps

+ CIF @ 15 fps

4 CIF

CIF

25, 20, 15, 10, 8, 6, 5, 4, 3, 2, 1

CIF

15, 10, 8, 6,
5, 4, 3, 2, 1


The following modes are not supported when using a 2600 series standard definition IP camera with VSM:

Dual stream setting of H.264 + MPEG-4 (primary + secondary)

Dual stream setting of MPEG-4 + H.264 (primary + secondary)

Dual MJPEG is NOT supported

2CIF mode is supported in single streaming mode but is not supported in dual streaming mode

Troubleshooting a 2600 Series Standard Definition IP Camera when used with VSM

If you experience difficulty when using a 2600 series standard definition IP camera with VSM, refer to these troubleshooting guidelines:

If you are using the Cisco Video Surveillance Operations Manager, it may take a few attempts to bring up video the first time that a standard definition IP camera is selected

Verify that VSM is installed properly

Verify no firewalls are conflicting on VSM servers

Verify that the default gateway is configured for the standard definition IP camera

Verify that your web browser supports ActiveX controls

Verify that the user name and password are configured identically for the camera and the VSOM standard definition IP camera settings

Verify that the appropriate graphics card is installed in the system on which you are displaying video

Verify that VSM configures the camera using the default port address of 80

Verify the camera is configured to use HTTPS for API access

Verify that the VSMS can reach the camera over the network

Using Cisco VSM with the Cisco Video Surveillance 4000 Series High Definition IP Cameras

You can use a Cisco Video Surveillance 4000 series high definition IP camera with VSM 6.3.1, but be aware that the high definition camera includes features that are not currently integrated with VSM.


Note The VSM driver that this release includes is compatible only with Cisco IP camera firmware 2.0.0 or later. It is highly recommended that the current HD camera firmware level be used with this VSM release.


The following sections provide information about using VSM with these 4000 series high definition IP cameras:

4000 Series High Definition IP Camera Features that VSM Does Not Support

Guidelines for Using a 4000 Series High Definition IP Camera with VSM

Troubleshooting a 4000 Series high definition IP Camera when used with VSM

4000 Series High Definition IP Camera Features that VSM Does Not Support

Table 4 provides information about the compatibility of 4000 series high definition IP camera models running firmware release 2.0.0 or later and VSM 6.3.1.

Table 4 4000 Series IP Camera Features Compatibility for Firmware Release 2.0.0 or Later and VSM 6.3.1 

Feature
High Definition IP Camera Implementation
Compatibility with Firmware Release1.2.1 or Later

Alarm events outputs

2 out / e-mail.

Not supported.

Alarm inputs

2 in.

Fully supported.

Audio

Simplex / half duplex / full duplex.

Not supported.

Cisco Discovery Protocol (CDP)

Sends CDP discovery messages.

Not supported.

Event scheduling

You can schedule event notification from the IP camera web interface.

Not configurable by using VSM. If configured by using the IP camera, the schedule applies to notifications sent to VSM.

Event notification

E-mail, HTTP, or API alerts if an event occurs.

Includes the VSM event notification API only.

IP Filter

Allows controlling access to the IP camera by IP address.

Not configurable by using VSM.

PTZ (RS-485)

Enables pan, tilt, zoom (PTZ) functions.

PTZ Preset support only.

QoS

Quality of Service (QoS) for audio streams, video streams, or both.

Not configurable by using VSM. If configured by using the IP camera, QoS marking affects only streams between the IP camera and the Media Server.

SNMP

Provides options for configuring SNMP settings.

Not configurable by using VSM.

Multicast

Streaming UDP multicast.

Supported.

Frame rate

Supports frame rates up to 60 fps for resolutions of 720p and lower.

Supports up to 30 fps for all resolutions.

Unicast/multicast (TCP/UDP)

Supports TCP/UDP.

Supports UDP unicast and multicast, but not TCP.


Guidelines for Using a 4000 Series High Definition IP Camera with VSM

The following guidelines apply when you use a 4000 series high definition IP camera with VSM:

The high definition IP camera must be installed and configured as described in Cisco Video Surveillance IP Camera User Guide for the high definition IP camera.

You must to create a separate user account with administrator privileges for each Media Server. Configuration connections for a Media Server are limited just as they are for user sessions. Viewing and managing video streams from VSM requires administrator-level privileges.

Troubleshooting a 4000 Series high definition IP Camera when used with VSM

If you experience difficulty when using a 4000 series high definition IP camera with VSM, refer to these troubleshooting guidelines:

Verify that VSM is installed properly

Verify no firewalls are conflicting on VSM servers

Verify that the default gateway is configured for the high definition IP camera

Verify that your web browser supports ActiveX controls

Verify that the user name and password are configured identically for the camera and the VSOM high definition IP camera settings

Verify that the appropriate graphics card is installed in the system on which you are displaying video

Verify that VSM configures the high definition IP camera using the default port address of 80

Verify the camera is configured to use HTTPS for API access

Verify that the VSMS can reach the camera over the network

Using Cisco VSM with the Cisco Video Surveillance 5000 Series High Definition IP Cameras

You can use a Cisco Video Surveillance 5000 series high definition IP camera with VSM 6.3.1, but be aware that the high definition cameras include features that are not currently integrated with VSM.


Note The VSM driver that this release includes is compatible only with Cisco IP camera firmware 1.5.9 or later.


The following sections provide information about using VSM with these 5000 series high definition IP cameras:

5000 Series High Definition IP Camera Features that VSM Does Not Support

Guidelines for Using a 5000 Series High Definition IP Camera with VSM

Troubleshooting a 5000 Series High Definition IP Camera When Used with VSM

5000 Series High Definition IP Camera Features that VSM Does Not Support

Table 5 lists the 5000 series high definition IP camera features that are not compatible with VSM.

Table 5 5000 Series High Definition IP Camera Features not Currently Compatible with VSM 

Feature
Implementation Notes

Audio

Simplex / half duplex / full duplex

Event scheduling

You can schedule event notification from the high definition IP camera web interface

QoS

Quality of Service (QoS) for audio streams, video streams, or both

Unicast/multicast (TCP/UDP)

VSM does not support multicast


Guidelines for Using a 5000 Series High Definition IP Camera with VSM

The following guidelines apply when you use a 5000 series high definition IP camera with VSM:

The high definition IP camera must be installed and configured as described in Cisco Video Surveillance IP Camera User Guide for the high definition IP camera.

You must to create a separate user account with administrator privileges for each Media Server. Configuration connections for a Media Server are limited just as they are for user sessions. Viewing and managing video streams from VSM requires administrator-level privileges.

Troubleshooting a 5000 Series High Definition IP Camera When Used with VSM

If you experience difficulty when using a 5000 series high definition IP camera with VSM, refer to these troubleshooting guidelines:

Verify that VSM is installed properly

Verify no firewalls are conflicting on VSM servers

Verify that the default gateway is configured for the high definition IP camera

Verify that your web browser supports ActiveX controls

Verify that the user name and password are configured identically for the camera and the VSOM high definition IP camera settings

Verify that the appropriate graphics card is installed in the system on which you are displaying video

Verify that VSM configures the high definition IP camera using the default port address of 80

Verify the camera is configured to use HTTPS for API access

Verify that the VSMS can reach the camera over the network

Using Cisco VSM with 16 x D1 and 8 x D1 Video Capture Cards

With this release, VSM supports a new Cisco 16 x D1 and 8 x D1 video capture cards. These cards capture and compress standard definition analog video streams, and are available in the following configurations:

CIVS-ENC-8P—8 channel video capture card

CIVS-ENC-16P—16 channel video capture card

For detailed information about these cards see Appendix A, "16 x D1 and 8 x D1 Video Capture Cards," in Cisco Physical Security Multiservices Platform Series User Guide.

The following guidelines apply when you use the 16 x D1 and 8 x D1 video capture cards with VSM:

The cards must be installed and configured as described in Cisco Physical Security Multiservices Platform Series User Guide.

Table 6 provides an overview of the 16 x D1 and 8 x D1 video capture cards implementation.

Table 6 16 x D1 and 8 x D1 Video Capture Cards Implementation Summary 

Feature
Implementation Notes

Maximum H.264 frame rates

Primary video stream—D1 up to 30 fps

Secondary video stream—2CIF up to 15 fps

Motion JPEG frame rates

Primary video stream—D1 up to 15 fps

Secondary video stream—2CIF up to 10 fps

Resolution

Primary channel—CIF, 2CIF, 4CIF, D1

Secondary channel—CIF, 2CIF

Bitrate

56 Kbps to 6 Mbps


Orderability Matrix

Table 7 shows the orderability matrix for versions of SuSE Linux Enterprise Server (SLES) and various Cisco Video Surveillance hardware platforms and Cisco VSM releases.

Table 7 SLES and Cisco Video Surveillance Hardware/Software Orderability Matrix 

Hardware
Cisco VSM Release
SLES Version

Multiservices Platform for Video Surveillance

3.1.1/5.1.1

SLES 10, SP 1

4.0/6.0

4.1.1/6.1.1

4.2/6.2

4.2.1/6.2.1

6.3/6.3.1

Multiservices Platform for Physical Security

6.3/6.3.1

SLES 10, SP 1

Legacy Cisco Video Surveillance servers

3.1.1/5.1.11

SLES 9, SP 3

Legacy Cisco Video Surveillance international servers (CIVS-MSA1R-250)

3.1.1/5.1.1

SLES 9, SP 3

4.0/6.0

SLES 10, SP 1

4.1.1/6.1.1

4.2/6.2

1 You can upgrade to Cisco VSM 6.3.1 on legacy Cisco Video Surveillance servers.


Known Issues when using VSM 6.3.1 with a Cisco Video Surveillance IP Camera

Table 8 describes known issues when using VSM 6.3.1 with a Cisco Video Surveillance IP Camera.

Table 8 Known Issues when Using VSM 6.3.1 with a Cisco IP Camera 

Known Issues
Customer Affect
Notes

Known issues when using VSM 6.3.1 with an SD IP Camera

Stuttering video is seen in JPEG and MPEG-4 live proxies.

Live playback is not smooth.

More prevalent with VMD configured.

The camera interface must be closed for VSM to function.

VSM cannot configure proxies on a camera while a user is viewing video.

Using motion detection on dual streams causes issues. Motion detection must be set up on only the primary stream.

Configuring motion detection on the dual streams of a single camera causes motion detection notifications to behave unexpectedly.

Motion events detected on the primary stream may be used for both archives.

Known issues when using VSM 6.3.1 with a 4300 Series and 4500 Series HD IP Camera

Performance tests show a latency of 1,000 milliseconds.

A latency of at least 1 second under best network conditions. This issue is most noticeable when using pan-tilt mounts.

Seen with 1080p H.264 streams up to 30 fps.

High definition streams can take from 6 to 13 seconds to render.

For HD IP camera streams, many operations take 6 to 13 seconds (variable GoP affects timing), including seeking, switching play directions, start up, and resume after pausing.

You may also experience the same start up issues that occur with the SD camera. To work around this issue, select a feed a second time.

To work around this issue, delete and then reconfigure the camera in VSOM.

Using motion detection on dual streams causes issues. Motion detection must be set up on only the primary stream.

Configuring motion detection on the dual streams of a single camera causes motion detection notifications to behave unexpectedly.

Motion events detected on the primary stream may be used for both archives.

Known issues when using VSM 6.3.1 with a 5000 Series HD IP Camera

Enabling motion detection limits the maximum bitrate to 4.6Mb/s.

Cannot use bitrates higher than 4.6Mb/s when motion detection is enabled.

Known issues when using VSM 6.3.1 with an All Cameras

Standalone clips in .AVI and .WMV formats play back at incorrect speeds.

Occurs because these clip container formats use only a single frame rate. When frame rates of a clip segment change or do not match what is expected, these clips play too slow or too fast.

Limitations of container format. Use .CVA format instead.


Caveats

This section includes the following topics:

Using the Software Bug Toolkit

Open Caveats

Resolved Caveats

Using the Software Bug Toolkit

You can use the Bug Toolkit to find information about the caveats for Cisco VSM releases, including a description of the problems and available workarounds. The Bug Toolkit lists both open and resolved caveats.

To access Bug Toolkit, you need the following items:

Internet connection

Web browser

Cisco.com user ID and password

To use the Software Bug Toolkit, follow these steps:

Procedure


Step 1 To access the Bug Toolkit, go to http://tools.cisco.com/Support/BugToolKit/.

Step 2 Log in with your Cisco.com user ID and password.

Step 3 To look for information about a specific problem, enter the bug ID number in the Search for bug ID field, then click Go.

Step 4 To look for information if you do not know the bug ID number:

a. Choose Security from the Select Product Category menu.

b. Choose the desired product from the Select Product menu.

c. Choose the version number from the Software Version menu.

d. Under Advanced Options, choose Use default settings or Use custom settings. The default settings search for severity 1, 2, and 3 bugs, open and fixed bugs, and only bugs containing bug details. Use the custom settings to change the severity and status parameters, or to search for keywords within the bug headline and description.


Open Caveats

Table 9 lists caveats that are open in this release.

Table 9 Open Caveats

ID
Description

CSCtg93029

H264 CVA clip is displaying green screen at the end in RPlayer

CSCti62697

Looping archive expiration time must be >= duration

CSCtj26595

Cisco 5000: 4CIF, CIF, QCIF video is unevenly stretched in VSOM GUI

CSCtj33735

VSOM: Adding MS server with overlapping IP address causes severe delay

CSCtj45481

Smart Search will not index video after gap

CSCtj46234

Synched mutlipane mixed media archive view do not sync during fast play

CSCtj47937

Need a warning when trying to create wmv clip off of live video

CSCtj48144

Smart Search index status % complete not correct for H.264 video with gap

CSCtj54558

VSOM allows creating CVA clip from time range with no video

CSCtj68661

Grid coordinate mappings are inconsistent between web UI and VSOM

CSCtj71422

Browser freezes when single pane HD stream is moved to second monitor

CSCtj78652

Client thinks hostname is an IP address

CSCtj84818

Permissions not retained on the backup archives

CSCtk01756

Profile tool was hanging with Cisco_26xx H.264 BWM clips

CSCtk11090

Smart Search: Reindexing will not delete old index data

CSCtk14772

PTZ fails if source integer contains a zero

CSCtk16674

Smart Search: Issues with multiple Windows users on one workstation

CSCtk16891

Video not recorded with constant motion more than 2 hours

CSCte58314

Video encoder card (CIVS-ENC): I-frame from another channel seen

CSCth98507

Video encoder card (CIVS-ENC): Pink and green video with offset observed

CSCti99620

CIVS-ENC: Ethpci driver crash when "service cisco restart" is executed

CSCtj71403

CIVS-ENC: Thick horizontal lines seen on solid colors in JPEG stream

CSCtj73682

Cisco Video Encoder (CIVS-ENC): Macroblocking observed in JPEG streams


Resolved Caveats

Table 10 lists caveats that are open in this release.

Table 10 Resolved Caveats 

ID
Description

CSCtg53688

Scroll bar does not move to the beginning of the archive

CSCtg95379

Multi pane CVA save clip is unsuccessful if one archive has no data

CSCth14788

Stepping forward then back does not return you to correct position with JPEG

CSCth28079

BatchEdit.xlt template needs to be updated

CSCth43515

File descriptor leak in SmartSight driver

CSCth48138

Kubrick skin for VSOM should be removed from drop-down list

CSCth50775

Cisco 5000: Aspect view behavior inconsistent with 2 pane window

CSCth75456

HD-VSM 6.3 will not stream if camera firmware is 1.0.7 and quality > 80

CSCth91648

Cisco 5000: Varying brightness, saturation with a JPEG stream

CSCth96129

Scheduled archives start time delay from scheduled time

CSCth96291

Clock sync health warning event not cleared from dashboard when expired

CSCth98444

Sony 550/H264: Cannot view archive record at 6.2.1 after upgrade to 6.3

CSCti03982

Recording not purged even though data is groomed, if no active recording

CSCti06245

Cisco 5000 series cameras missing from Batch Edit spreadsheet

CSCti14403

Upgrade to VSOM 4.1.0 does not add managed column

CSCti19650

MD regions coordinates shift when navigated to other tabs and come back

CSCti26021

Need PAL fps values (25, 12.5, 8, ...)

CSCti48181

Camera upgrade: camera rebooting message inaccurate

CSCti60507

"Play reverse fast speed" then "Seek to End" changed the play speed

CSCti65903

VSOM 6.3 upgrade adds setting multiple times

CSCti66727

The "Play Backward" button was not dimmed while playing backward

CSCti69297

Security issue in OpenSSL

CSCti80336

Axis-Q7401 Video is distorted on H264/UDP/QCIF or JPEG/TCP/QCIF feed

CSCti98999

Smanager crashes when accessed without parameters

CSCtj02631

Creating thumbnails from archives caused MediaOut segmentation fault

CSCtj03918

Record rate in streaming information is incorrect for H.264 and Mpeg4 archives

CSCtj06419

Combination of step reverse/forward is not stepping in JPEG archives

CSCtj07115

VSOM session timeout of 1 day does not work as expected

CSCtj19935

VSMS starts when repositories are inaccessible

CSCtj25971

Review Player [Play Reverse] hangs H.264 BWM/BWX clip

CSCtj33464

H.264 Tucson encoder unable to stream and has memory leak

CSCtj34463

Block setting motion detection on secondary stream

CSCtj36436

Archive files are not marked when motion events are received

CSCtj45443

Preview video does not work in IP/network cameras/camera feeds via HTTPs

CSCtj45836

Sony DF80/RX550 green bar is seen at the bottom of H.264/QCIF live feeds

CSCtj54556

VSOM reuses the same Record Now archive name even codec type has change

CSCtj56767

Motion events are not reported on the Operator page on real time

CSCtj59642

Review Player Stepping BWM/BWX clip does not change timestamp

CSCtj62656

VSM 6.3 Install Guide states HW req is MSP

CSCtj63864

JPEG motion event archive not stream with 0.01fps as set in archives tab

CSCtj65736

IPC5011 proxy fails after disconnect and does not reconnect

CSCtj66133

axcamcontrol sends a PostQuitMessage to parent window (killing all apps)

CSCtj66143

Pagination issues on VSOM "IP/Network Cameras" & "PTZ Configuration" page

CSCtj68556

Batch delete using IP Camera list page deletes archives as well

CSCtj72871

UDP proxies receive video from multiple cameras

CSCtj74198

Opening audio BWM file with Review Player resizes it and corrupts UI

CSCtj76299

VSVM client does not update the view accordingly when switched from VSOM

CSCtj78830

Forensic Search: No archives listed in tool when launched from opt page

CSCtj80571

Upgrade to 6.3 from 6.2 causes archive retrieval issue

CSCtj84892

Replaying forward short archive causes browser to crash.

CSCtj88811

Deletion of archive does not stop archive in background

CSCtj89515

Soft trigger fails to complete with PTZ preset priority set to 0

CSCtj95756

VSMS requires public access to 501x cameras

CSCtj98123

VSOM does not allow more than 4 MD and/or mask regions for HD cameras

CSCzi32697

SNMP traps are not received when an audio archive fails to start


Obtaining Documentation, Software, and Related Information

To obtain documentation and important information about Cisco VSM and about system requirements, go to the following URL, click the Products link, then click the Cisco Network-Centric Video Surveillance products link:

http://www.cisco.com/go/physicalsecurity

To access the self-service portal and obtain software, documents, and tools, log in to the Cisco Support Center at http://www.cisco.com/support/. You must be a registered user of Cisco.com to access this page. You must have a current Cisco support contract that is linked to your Cisco.com account to download software and obtain help from the Cisco Technical Assistance Center.