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Release Notes for Cisco Video Surveillance High Definition IP Camera Release 2.4.2

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Release Notes for Cisco Video Surveillance High Definition IP Camera Release 2.4.2

Table Of Contents

Release Notes for Cisco Video Surveillance High Definition IP Camera Release 2.4.2

Contents

What's New

Upgrading to Release 2.4.2

Using the Upgrade Hot Fix Utility to Upgrade to from
Release 2.0.0 or 2.3.1 to Release 2.3.2

Limitations and Restrictions

Caveats

Related Documentation

Obtaining Documentation and Submitting a Service Request


Release Notes for Cisco Video Surveillance High Definition IP Camera Release 2.4.2


First Published: October 2013

These release notes provide important information for the Cisco Video Surveillance high definition IP camera Release 2.4.2.

Firmware release 2.4.2 applies to the following Cisco IP camera models:

CIVS-IPC-4300

CIVS-IPC-4500

This firmware is compatible with Cisco Video Surveillance Manager (VSM) 6.3.2 and VSM 7.2 with Driver Pack dp_cisco-2.0-32d_7.2.0-020d. For information about upgrading the IP camera through VSM, refer to the Release Notes for Cisco Video Surveillance Manager at:

http://www.cisco.com/en/US/partner/products/ps10818/prod_release_notes_list.html

Contents

This document includes the following sections:

What's New

Upgrading to Release 2.4.2

Using the Upgrade Hot Fix Utility to Upgrade to from Release 2.0.0 or 2.3.1 to Release 2.3.2

Limitations and Restrictions

Caveats

Related Documentation

Obtaining Documentation and Submitting a Service Request

What's New

Cisco Video Surveillance IP camera and IP dome firmware release 2.4.2 includes resolved caveats. For more information, see the "Caveats" section.

Upgrading to Release 2.4.2


Caution Do not use the procedure in this section to upgrade your IP camera to Release 2.4.2 if the IP camera part number and firmware release are either of the following:

 ·    74-5461-04 or 74-5459-04 and the IP camera firmware is 2.0.0
 ·    74-5461-05 or 74-5459-05 and the IP camera firmware is 2.3.1

Instead, you must use an upgrade hot fix utility available on Cisco.com to upgrade from Release 2.0.0 or 2.3.1 to Release 2.3.2. You can then use the procedure in this section to upgrade from Release 2.3.2 to Release 2.4.2. For more information about upgrading your IP camera using an upgrade hot fix utility, see the "Using the Upgrade Hot Fix Utility to Upgrade to from Release 2.0.0 or 2.3.1 to Release 2.3.2" section.

If your IP camera part number and firmware combination is not listed above, you can use the procedure in this section to upgrade to Release 2.4.2. You can find the IP camera part number listed on the camera user interface Home window, under the General Information area.


Note If the firmware release on your IP camera is lower than release 1.2.1, you must first upgrade the firmware to 1.2.1 before you can upgrade to release 2.4.2. For more information, see the Release Notes for Cisco Video Surveillance High Definition IP Camera Release 1.2.1.


You can upgrade your IP camera to firmware 2.4.2 by using the Camera Firmware Upgrade feature in the VSM Management Console. For instructions, see the "Using the VSM Management Console" chapter in Cisco Video Surveillance Manager User Guide.

Alternatively, you can upgrade your IP camera to release 2.4.2 by performing the following steps.

Procedure


Step 1 Take these actions to obtain the release 2.4.2 firmware:

a. Go to this URL:

http://www.cisco.com/cisco/software/release.html?mdfid=282582478&flowid=31387&softwareid=282090156&os=Linux&release=2.4.1

b. Download the 2.4.2 firmware file, named CIVS-IPC-4xxx-v2.4.2-289.bin.

c. Log in and follow the on-screen prompts to download it to your PC.

Step 2 Take these actions to display the Firmware window in the web interface for your IP camera:

a. Start Internet Explorer and enter the following in the address field:

protocol://ip_address:port_number

where:

protocol is the connection that you use for your IP camera (either HTTPS or HTTP).

ip_address is the IP address of your IP camera.

port_number is the port number that is used for HTTPS or HTTP connections to the IP camera. You do not need to enter a port number if you are connecting through the default HTTPS port 443 or the default HTTP port 80.

b. Enter your IP camera user name and password when prompted, then click OK.

The IP Camera Main window appears.

c. Click the Setup link to access configuration menus for the camera.

d. Click Administration, then click Firmware.

The Firmware Settings window appears.

Step 3 In the Firmware window, click the Upgrade button.

The Upgrade Firmware window appears.

Step 4 In the Upgrade Firmware window, click the Browse button, choose the upgrade file, and then click Open.

The upgrade file may be stored on another PC.

Step 5 Click Upgrade.

Do not power down the IP camera during the upgrade procedure.

After you upgrade the firmware, the IP camera automatically restarts. It retains all configuration information.


Using the Upgrade Hot Fix Utility to Upgrade to from
Release 2.0.0 or 2.3.1 to Release 2.3.2

Perform the following procedure to upgrade your IP camera to Release 2.3.2 only if the IP camera part number and firmware release are either of the following:

74-5461-04 or 74-5459-04 and the IP camera firmware is 2.0.0

74-5461-05 or 74-5459-05 and the IP camera firmware is 2.3.1

Otherwise, use the procedure in the "Upgrading to Release 2.4.2" section.


Note You can find the IP camera part number listed on the camera user interface Home window, under the General Information area.


Procedure


Step 1 Take these actions to obtain the upgrade hot fix utility:

a. Go to this URL:

http://www.cisco.com/cisco/software/release.html?mdfid=282582478&flowid=31387&softwareid=282090156&os=Windows&release=2.3.2&relind=AVAILABLE&rellifecycle=&reltype=latest

b. Download the upgrade hot fix utility file named 4xxx-HotFixUtilityInstallerV2.3.2.msi.

c. Log in and follow the on-screen prompts to download the upgrade hot fix utility file to your PC.

d. Close Internet Explorer.

Step 2 Double-click the 4xxx-HotFixUtilityInstallerV2.3.2.msi file and follow the on-screen prompts to install the utility on your PC.

During the installation process, the installer adds the Hot Fix Utility icon to your desktop.

Step 3 Double-click the Hot Fix Utility icon to open the utility.

Step 4 Take these actions to upgrade a single IP camera:

a. Click Single Camera.

b. Enter the IP address, admin password, and SSH password for the IP camera to be upgraded.

c. Click Upgrade.

Do not power down the IP camera during the upgrade procedure.

After you upgrade the firmware, the IP camera automatically restarts. It retains all configuration information.

Step 5 Take these actions to upgrade multiple IP cameras:

a. Using a plain text editor, create and save an input file containing a list of all cameras to be upgraded.

Each line in the input file must contain the IP address, password, and SSH password (separated by space characters) for an IP camera to be upgraded. The following example shows entries for five IP cameras as they should appear in an input file:

192.168.1.101 password1 SSHpass1
192.168.1.102 password2 SSHpass2
192.168.1.103 password3 SSHpass3
192.168.1.104 password4 SSHpass4
192.168.1.105 password5 SSHpass5
 
   

b. Click Multiple Cameras.

c. Click Input File, choose the input file saved in Step 6a, and click Open.

d. Click Upgrade.

Do not power down any of the IP cameras during the upgrade procedure.

After you upgrade the firmware, the IP cameras automatically restart. They retain all configuration information.

Step 6 Go to the "Upgrading to Release 2.4.2" section to upgrade your IP camera to Release 2.4.2.


Limitations and Restrictions

The following limitations and restrictions apply to firmware release 2.4.2 on 4300 and 4500 high definition IP cameras:

The browser logs out of the Analytics web UI after prolonged inactivity.

When upgrading from firmware release 1.2.1 to the latest firmware using the camera web UI, the "File size is too large" error may be displayed.

Caveats

Table 1 describes the caveats that are resolved in this release.

Table 1 Caveats Resolved in this Release 

Identifier
Description

CSCtt42322

Simplified log collection from 4xxx camera interface.

CSCue21713

Analytics Alert HTTP POST request line has undue trailing space.

CSCuf90705

Camera GUI supports using IE 9/10 32-bit clients in Windows 7.

CSCuh52835

CIVS-IPC-4500 stops streaming and responding to network requests.

CSCui01228

Analytics parameters are not getting updated after calibration.

CSCuj70402

Hard-coded Credentials for Analytics Page.


Table 2 describes the caveats that are open in this release.

Table 2 Caveats Open in this Release 

Identifier
Description

CSCtf87756

Users sometime logged out after resetting the camera when using static IP addresses.

CSCtg22847

Camera UI hotspot Pan/Tilt command does not work correctly in certain resolutions.

CSCtg73910

PEAP authentication fails when using Validate Server Certificate option.

CSCtg76338

When using e-mail notification for motion events, if the e-mail server is unreachable, video stops streaming.

CSCtg93230

Change in video resolution changes motion detection area.

CSCtj68155

In Edit mode, existing rules may not display in Analytics web UI.

CSCtk75349

Missing duplex and power parameters in CDP.

CSCtn22813

H.264 video may stutter in Web UI if AAC audio codec is enabled.

CSCto34506

DirectShow setup may sometimes fail.

CSCto40637

Video distortion may occur when viewing multiple cameras on the same PC.


You can use the Bug Search Tool to find information about caveats (bugs) for this release, including a description of the problems and available workarounds. The Bug Search Tool lists both open and resolved caveats.


Note Bug Search Tool is the successor to the Bug Toolkit.


To access the Bug Search Tool, you need the following items:

Internet connection

Web browser

Cisco.com user ID and password

To use the Bug Search Tool, follow these steps:

Procedure


Step 1 To access the Bug Search Tool, go to

https://tools.cisco.com/bugsearch/

Step 2 Log in with your Cisco.com user ID and password.

Step 3 To look for information about a specific problem, enter the bug ID number in the Search For field, then press Enter.

Step 4 To look for information if you do not know the bug ID number, enter keywords which search for text matches in the following sections of a bug:

headline/title

release note text

product

known affected releases/ known fixed releases:


For more information about the Bug Search Tool, click Help on the main Bug Search Tool page:

https://tools.cisco.com/bugsearch/

Related Documentation

For additional information about the Cisco Video Surveillance IP camera, see the Installation Guide and Configuration Guide for your IP camera. The documentation is available at this URL:

www.cisco.com/go/ipcamera

Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, using the Cisco Bug Search Tool (BST), submitting a service request, and gathering additional information, see What's New in Cisco Product Documentation at: http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.

Subscribe to What's New in Cisco Product Documentation, which lists all new and revised Cisco technical documentation, as an RSS feed and deliver content directly to your desktop using a reader application. The RSS feeds are a free service.


Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R)