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Release Notes for Cisco Video Surveillance Stream Manager Software, Release 5.3.11

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Release Notes for Cisco Video Surveillance Stream Manager for Release 5.3.11

Table Of Contents

Release Notes for Cisco Video Surveillance Stream Manager for Release 5.3.11

Contents

Introduction

Obtaining Documentation, Software, and Related Information

Software Images and Other Tools

Software Documentation

Module Documentation and Other Information

Installation Notes

Software Filenames and Part Numbers

Stream Manager Software Filenames and Part Numbers

Firmware Filenames and Part Numbers

System Requirements

Desktop PC System Requirements

Windows XP PC System Requirements

Windows Vista PC System Requirements

Additional Windows Vista Compatibility and Settings

Cisco Video Surveillance Software and Firmware Compatibility

New and Changed Information

What's New in Release 5.3.11

Resolved Defects

Updated Software and Firmware

XVCR File System Check Maintenance Utility

What's New in Release 5.3.0

Storage Platform Health Monitoring

Database Backup and Restore

Dual Ethernet Network Interface Card (NIC) Support

Satellite Matrix Switch Support for American Dynamics (AD) 1024

Support for the AD 3200 Matrix Switch

AD CC1100 Keyboard Support

Panasonic WV-CU950 Keyboard Support

H.264 Encoding/Decoding

Serial Pass-Through

Support for Microsoft Vista Business

Support for Pelco Spectra IV Camera

Support for Pelco Spectra III Camera

Caveats

Using the Bug Toolkit

Resolved Caveats

Security

Obtaining Documentation and Submitting a Service Request


Release Notes for Cisco Video Surveillance Stream Manager for Release 5.3.11


January, 2010, OL-21518-01

These release notes describe important information for Cisco Video Surveillance Stream Manager, Release 5.3.11.

Release 5.3.11 is a minor release of Cisco Video Surveillance Stream Manager containing new features and updates. Users of a previous release(s) should check System Requirements for compatibility information and instructions on how to use existing data with this new release.

Users of a previous release(s) of either Cisco Stream Manager or ClearClient are encouraged to upgrade. See Installation Notes for more information.

Contents

This document includes the following information:

Introduction

Obtaining Documentation, Software, and Related Information

Software Images and Other Tools

Software Documentation

Module Documentation and Other Information

Installation Notes

Software Filenames and Part Numbers

System Requirements

Desktop PC System Requirements

Cisco Video Surveillance Software and Firmware Compatibility

New and Changed Information

What's New in Release 5.3.11

What's New in Release 5.3.0

Caveats

Security

Obtaining Documentation and Submitting a Service Request

Introduction

The Cisco Video Surveillance Stream Manager application is a collection of discrete software modules. Release 5.3.11, includes the following modules:

Cisco Video Surveillance Stream Manager Configuration Module
Used to identify and program Cisco Video Surveillance IP Gateway encoders, decoders, and storage devices. The Stream Manager Upgrade Module is included in the Configuration Module and is used to upgrade firmware on Cisco Video Surveillance Services Platforms, Integrated Services Platforms, and IP Gateway encoders and decoders.

Cisco Video Surveillance Stream Manager Client Viewing Module
Provides access to all system operations, including camera control, stored video review, and alarm notifications. This is the primary PC application for viewing live or stored video from the network.

Cisco Video Surveillance Stream Manager Administration and Monitoring Module
Enables monitoring of network, server use, and dynamic system health, and provides status reporting. An alternative version with the Failover Module also provides failover management.


Tip To ensure proper operation, do not run the Stream Manager Client Viewing and Stream Manager Configuration modules at the same time. Open only one of these modules at a time for maximum system performance.


In addition, this release includes the following firmware updates.

Firmware for Service Platforms

Firmware for Decoders and Encoders

Firmware for the XVCR Decoder

Obtaining Documentation, Software, and Related Information

Software Images and Other Tools

Software Documentation

Module Documentation and Other Information

Software Images and Other Tools

To access the self-service portal and obtain software, documents, and tools, do the following:

1. Go to the following URL:
http://www.cisco.com/en/US/products/ps6940/tsd_products_support_series_home.html

2. Click the Download Software link.

3. Log in to the Cisco Support Center. You must be a registered user of Cisco.com to access this page. You must have a current Cisco support contract that is linked to your Cisco.com account to download software and obtain help from the Cisco Technical Assistance Center.

4. Click the link for the correct release, or use the search function to locate the software release.


Tip You can also log in to the Cisco Support Center at http://www.cisco.com/support/.


Software Documentation

1. Go to the following URL:
http://www.cisco.com/en/US/products/ps6940/tsd_products_support_series_home.html

2. Click the link for the appropriate guide. For example: Install and Upgrade Guides or End-User Guides.

Use these publications to learn how to install and use the Cisco Video Surveillance Stream Manager.

Document Name
Description and Location

Cisco Video Surveillance System User Guide

Provides instructions to install, uninstall, and upgrade the Cisco Video Surveillance Stream Manager Software and Cisco Video Surveillance firmware. This document also includes information on planning and deploying a complete Cisco Video Surveillance system.

http://preview.cisco.com/en/US/products/ps6940/products_user_guide_list.html


Module Documentation and Other Information

To obtain documentation and important information about Cisco VSM and about system requirements:

1. Go to the following URL:
http://www.cisco.com/go/physicalsecurity

2. Click the Products link.

3. Click the Cisco Hybrid Analog and Network Video Surveillance products link.

Installation Notes

To install the same or a newer version of a Stream Manager module that already is installed on the computer, you must first uninstall the existing module.

When upgrading from a pre-5.x Stream Manager release to Stream Manager release 5.x or later, you must reselect the time zone setting for the time master recorder. Otherwise, a default time zone value is selected. For instructions to reselect the time zone, see "Configuring Device Settings for a Recorder" in the Cisco Video Surveillance System User Guide.

For instructions to install or uninstall Cisco Video Surveillance firmware and Stream Manager software, refer to the documents described in Software Documentation.

Install the modules one at a time, performing the installation procedure for each module that you want to install.

Installation software and firmware is located on the Stream Manager installation disk, or you can download it from the URL described in Software Images and Other Tools.

Before you install the Stream Manager software, make sure that the computer on which you are installing meets the minimum hardware requirements. See Desktop PC System Requirements for more information.

Software and firmware filenames and part numbers are described in the following section, Software Filenames and Part Numbers

Software Filenames and Part Numbers

For Cisco Video Surveillance Stream Manager Release 5.3.11, you must install the software and firmware versions described in this section.

Although Stream Manager Release 5.3.x software and firmware is interoperable with previous versions, we highly recommend that all recorders and monitors are upgraded to the latest version of each module and firmware file. See Software Filenames and Part Numbers and Software Images and Other Tools.

Verify that the computer on which you are installing meets the minimum hardware requirements, as described in System Requirements.

You can install software that you obtain on a Stream Manager installation disk or that you download from the URL described in Software Images and Other Tools.

This section contains these topics:

Stream Manager Software Filenames and Part Numbers

Firmware Filenames and Part Numbers

Stream Manager Software Filenames and Part Numbers

Table 1 describes the desktop Cisco Video Surveillance Stream Manager software. To download the compressed firmware files, see Software Images and Other Tools.

Table 1 Cisco Stream Manager Software Filenames and Part Numbers 

Software Module
Version
Filename

Video Surveillance Stream Manager Configuration Software

5.3.11

StreamManagerConfig5.3.11.msi

Video Surveillance Stream Manager Client Software

5.3.7

StreamManagerClient5.3.7.msi

Video Surveillance Stream Manager Administration Software

5.3.11

StreamManagerMonitor5.3.11.msi

Video Surveillance Stream Manager Upgrade Software

5.3.3

StreamManagerUpgrade5.3.3.msi


Firmware Filenames and Part Numbers

Table 2 describes the desktop Cisco Video Surveillance Stream Manager firmware. To download the compressed firmware files, see Software Images and Other Tools.

Table 2 Cisco Stream Manager Firmware Filenames and Part Numbers 

Module
Version
Filename

Video Surveillance Stream Manager Encoder Firmware

5.3.5

SPNFirmware_CSEN_5.3.5.tar

Video Surveillance Stream Manager Encoder DSP Firmware

5.3.5

SPNFirmware_CSEN_DSP_5.3.5.tar

Video Surveillance Stream Manager Decoder Firmware

5.3.5

SPNFirmware_CSDE_5.3.5.tar

Video Surveillance Stream Manager Decoder DSP Firmware

5.3.5

SPNFirmware_CSDE_DSP_5.3.5.tar

Video Surveillance Stream Manager Hybrid Decoder Firmware

5.3.11

SPNFirmware_XDEC_5.3.11.tar

Video Surveillance Stream Manager Services Platform Firmware

5.3.11

SPNFirmware_XVCR_5.3.11.tar

Video Surveillance Stream Manager Database Firmware

5.0.11

SPNFirmware_XVCR_DB_5.0.11.tar


System Requirements

This section contains these topics:

Desktop PC System Requirements

Windows XP PC System Requirements

Windows Vista PC System Requirements

Additional Windows Vista Compatibility and Settings

Cisco Video Surveillance Software and Firmware Compatibility

Desktop PC System Requirements

A desktop PC or laptop running Stream Manager Software requires the following hardware and software:

Windows XP PC System Requirements

Windows Vista PC System Requirements

Additional Windows Vista Compatibility and Settings

Windows XP PC System Requirements

Table 3 Windows XP PC System Requirements for Stream Manager, Release 5.3.0 and Higher 

 
Client Viewing Module
All Other Modules

CPU

Pentium dual-core, 2.8 GHz

Pentium IV, 2.8 GHz

RAM

1 GB

512 MB

Hard Drive

40 GB

40 GB

CD or DVD Drive

Recordable, if video is to be exported

Read-only

Audio Card

Optional, for listening to audio provided by a camera

Optional, for listening to system alerts

Video Card

ATI X1600XT 512MB PCI-e

or

NVIDIA E-GEFORCE 7600GT CO 256MB DDR PCI-e

Windows XP also supports the cards supported by Windows Vista (see Table 4).

Standard PC video card

Network Card

10BASE-T, 100BASE-T, 1000BASE-T

10BASE-T, 100BASE-T, 1000BASE-T

Operating System

Microsoft Windows XP Pro with Service Pack 2, Windows XP Theme

Note To change the theme on your Windows PC, select Control Pane l > Display > Themes and select Windows XP from the drop down menu.

Microsoft Windows XP Pro with Service Pack 2, Windows XP Theme

Note To change the theme on your Windows PC, select Control Pane l > Display > Themes and select Windows XP from the drop down menu.

Web Services

Microsoft Net 2.0

Microsoft Net 2.0


Windows Vista PC System Requirements

Table 4 Windows Vista PC System Requirements for Stream Manager, Release 5.3.0 and Higher 

 
Client Viewing Module
All Other Modules

CPU

Two 2.0 GHz (Dual Core) Processors for viewing multiple video streaming displays.

1 GHz 32-bit (x86) or 64-bit (x64) processor

RAM

2 GB

2 GB

Hard Drive

40 GB

40 GB

CD or DVD Drive

Recordable, if video is to be exported

Read-only

Audio Card

Optional, for listening to audio provided by a camera

Optional, for listening to system alerts

Graphic Card

Graphic cards that are fully compatible with Microsoft Direct X10.

Examples include:

NVIDIA

PNY 8800 GT 512MB with driver (WHQL) Version 175.19

EVGA 8600 GT 512MB with driver (WHQL) Version 175.19

NVIDIA GEFORCE 9800 GTX/GTX+ tested in XP (512 MB driver version 6.14.11.7824)

NVIDIA GEFORCE 8600 GTS tested in XP (256 MB driver version 6.14.11.7813)

ATI

Diamond 4850 HD 512MB with driver (WDM) Catalyst 8.6

Diamond 2600 PRO 256MB with driver (WDM) Catalyst 8.6

Standard PC video card

Network Card

10BASE-T, 100BASE-T, 1000BASE-T

10BASE-T, 100BASE-T, 1000BASE-T

Operating System

Windows Vista Business edition SP1 32-bit: Vista Aero theme only

Windows Vista Business edition SP1 32-bit: Vista Aero theme only

Web Services

Microsoft Net 2.0

Microsoft Net 2.0


Additional Windows Vista Compatibility and Settings

Verify that your PC meets the minimum requirements specified in Windows Vista PC System Requirements.

In addition, adjust the following settings on your PC running Microsoft Vista to ensure proper operation of the Cisco Stream Manager modules:

Network Connectivity

Cisco Video Surveillance Stream Manager does not support IPv6. If the selected network card does not connect to the Cisco Video Surveillance network on a PC running Windows Vista, verify that IPv6 setting is disabled. Go to Control Panel -> Network and Sharing Center -> Manage Network Connections -> Local Area Connection -> Properties and deselect Internal Protocol Version 6 (TCIP/IPv6).

Synchronizing the System Clock

To ensure the system clock synchronizes with the system, disable the Windows Vista User Account Control (UAC). To disable this setting, go to Control Panel -> User Accounts and Family Safety -> User Accounts -> Turn User Account Control on or off.

Cisco Video Surveillance Software and Firmware Compatibility

Stream Manager Release 5.3.x software and firmware is interoperable with previous versions, but we highly recommend that all recorders and monitors are upgraded to the latest version of each module and firmware file.

See Software Filenames and Part Numbers and Software Images and Other Tools.

New and Changed Information

What's New in Release 5.3.11

What's New in Release 5.3.0

What's New in Release 5.3.11

Cisco Video Surveillance Stream Manager Software Version Release 5.3.11 includes the following new features:

Resolved Defects

Updated Software and Firmware

XVCR File System Check Maintenance Utility

Resolved Defects

Cisco Stream Manager release 5.3.11 resolves a number of issues, as described in Resolved Caveats.

Updated Software and Firmware

To upgrade to release 5.3.11, install the updated release 5.3.11 software. See Software Filenames and Part Numbers and Obtaining Documentation, Software, and Related Information for more information.

XVCR File System Check Maintenance Utility

The Cisco Stream Manager Monitor application includes a system Maintenance utility used to check and repair the file systems on XVCR recorders. The maintenance process resolves numerous system errors and alarms that occur over time if the file system is not checked and maintained on a regular basis.

Because the maintenance operation results in recorder downtime and can take 3 to 5 hours for each recorder the first time it is run, you must manually run the procedure when the impact is low.


Note The maintenance operation causes each recorder to go offline and failover until the system file check is complete. Since this process can last 3 or more hours, significant downtime can occur.


Review the following recommendations before performing the maintenance file system check:

Run the operation in small batches of 5 to 10 recorders, then repeat this process for the next 5 to 10 recorders. Recorders are updated one at a time, as described in the following procedure.

Run the procedure every six months on every recorder to avoid system errors.

When a recorder goes offline, a failover occurs. Do not exceed the number of failover-ports available on the system.

Run the procedure at a time when reviews are not being done on the impacted recorder. The recorder is not available during the maintenance operation.

The recorded view is not available while the XVCR is offline and in failover. Only the live view is available during the maintenance procedure.

When the recorder comes back online, both live and recorder views are available. Previous recorded video is also available after the recorder is back online.

To run the Maintenance utility for one or more XVCRs, do the following:

Procedure


Step 1 On the workstation running the Stream Manager Monitor module, select Maintenance from the Tools menu.

The Recorder Maintenance window appears and displays all the XVCRs discovered in the system, as shown in Figure 1-1.

Figure 1-1 Recorder Maintenance Window

Step 2 In the Recorder Maintenance window, check the XVCRs that you want to run the file system check.


Tip Because the maintenance operation can take 3 to 5 hours to complete the first time it is run on a recorder, we strongly recommend running the operation on small groups of recorders at a time. For example, run the operation on 5 to 10 recorders, then repeat this process for the next 5 to 10 recorders.


Step 3 Click the Start button.

Step 4 In the confirmation window (Figure 1-2), click Yes to begin the maintenance process.

Figure 1-2 Device Maintenance Confirmation Window

If you click Yes, the following occurs:

Maintenance is performed on one XVCR at a time.

Recorders are offline during the file system check, causing a failover.

Maintenance is run on each recorder only when the file system check is complete on the previous recorder, and it comes back online and is re-discovered by the system.


Note The maintenance operation for each recorder can take several hours. The recorder will be offline during this time.


Click No or Cancel to cancel the operation.

Step 5 Monitor the status in the Recorder Maintenance window, as shown in Figure 1-3.

Figure 1-3 Recorder Maintenance Status

Step 6 Repeat these steps for additional recorders, if necessary.


What's New in Release 5.3.0

Cisco Video Surveillance Stream Manager Software Version Release 5.3.0 includes the following new features:

Storage Platform Health Monitoring

Database Backup and Restore

Dual Ethernet Network Interface Card (NIC) Support

Satellite Matrix Switch Support for American Dynamics (AD) 1024

Panasonic WV-CU950 Keyboard Support

H.264 Encoding/Decoding

Serial Pass-Through

Support for Microsoft Vista Business

Support for Pelco Spectra IV Camera

Support for Pelco Spectra III Camera

Storage Platform Health Monitoring

Cisco Video Surveillance Stream Manager Monitor monitors the status of the video surveillance network and devices. Storage Platform Health Monitoring provides additional, proactive system monitoring for temperature, fan speed, voltages, and memory usage. Visual alerts, actions, and emails can be sent to warn the administrator before problems occur. Storage Platform Health Monitoring increases the overall system reliability.

Database Backup and Restore

Cisco Video Surveillance Stream Manager uses a database to maintain the user rights and privileges information. Database backup and restore to a PC provides an additional level of security and reliability to the system.

Dual Ethernet Network Interface Card (NIC) Support

Cisco Video Surveillance Stream Manager allows two Ethernet network interface cards (NICs) in the PC that runs the applications. Dual NIC support lets you select the network card used with the Stream Manager network.

Satellite Matrix Switch Support for American Dynamics (AD) 1024

The AD 1024 Matrix Switch allows a "satellite" or remote configuration. Cameras are selected using the site number, then the camera number. Support is added to interoperate with the satellite configuration.

Support for the AD 3200 Matrix Switch

Support has been added for the AD 3200 Matrix Switch. Stream Manager can now interoperate with the AD 3200 with the same capabilities as the AD 1024, including satellite configuration.

AD CC1100 Keyboard Support

Support is added for the AD CC1100 Keyboard in hybrid mode. The AD CC1100 interoperates with both the AD 1024 and AD 3200 Matrix Switches in hybrid mode.

Panasonic WV-CU950 Keyboard Support

Panasonic produces a true Ethernet-based keyboard. Support is added so that Cisco Video Surveillance Stream Manager Decoders can interoperate with the Panasonic WV-CU950 Keyboard.

H.264 Encoding/Decoding

H.264 encoding and decoding support has been added to Cisco Video Surveillance IP Gateways. H.264 is a compression mechanism that provides similar quality video to MPEG-4, but with lower bit rates, reducing both network traffic and storage requirements. IP Gateway Encoders are required for H.264 support. The CIVS-SG1B-ECMD-C16=, and CIVS-SG1B-ECOD-FE encoders support H.264. The CIVS-SG1B-DCMD-C16=, CIVS-SG1B-DCOD-FE, CIVS-SG1A-DCMD-C16=, and CIVS-SG1A-DCOD-FE decoders all support H.264.

Serial Pass-Through

Cisco Video Surveillance Stream Manager IP Gateways have two serial ports. Serial pass-through allows serial data to be sent transparently through one of the serial ports without requiring Stream Manager to understand or translate the data. This feature is desirable to interoperate with other devices, particularly pan, tilt, zoom (PTZ) cameras controlled from Cisco Video Surveillance Manager.

Support for Microsoft Vista Business

Cisco Video Surveillance Stream Manager applications run on Windows-based PCs. Support for Microsoft Vista OS, Business Edition is added in Cisco Stream Manager Release 5.3.11. See Desktop PC System Requirements for more information.

Support for Pelco Spectra IV Camera

Cisco Stream Manager Release 5.3.11 supports the Pelco Spectra IV camera.

To ensure proper operation, the Spectra IV bidirectional dip switch must be set to OFF (the dip switch is set to ON by default). If the bidirectional dip switch is not set to OFF, the Spectra IV may not recognize all PTZ commands and continue paning, tilting, or zooming.

Support for Pelco Spectra III Camera

To ensure proper operation, Pelco Spectra III cameras attached to Cisco IP Gateway encoder Rev8, Rev B, or higher, should not be configured for a 2400 baud rate. If upgrading from a Rev6 encoder to a Rev8 encoder, verify that the baud rate for both the Spectra III and the Cisco encoder are configured greater than 2400 baud.

Caveats

Use the Bug Toolkit to find information on the caveats (bugs) for the current release, including a description of the problem and available workarounds. The Bug Toolkit lists both open and resolved caveats.

This section contains these topics:

Using the Bug Toolkit

Resolved Caveats

Using the Bug Toolkit

You can search for problems by using the Cisco Software Bug Toolkit. To access the Bug Toolkit, you need the following items:

Internet connection

Web browser

Cisco.com user ID and password

To use the Software Bug Toolkit, follow these steps:

Procedure


Step 1 To access the Bug Toolkit, go to http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs.

Step 2 Log on with your Cisco.com user ID and password.

Step 3 To look for information about a specific problem, enter the bug ID number in the "Search for bug ID" field, then click Go.

Step 4 To look for information if you do not know the bug ID number:

a. Select "Security" from the "Select Product Category" menu.

b. Select "Cisco Video Surveillance Stream Manager Software" from the "Select Product" menu.

c. Select the version number from the "Software Version" menu.

d. Under Advanced Options, select "Use default settings" or "Use custom settings". The default settings search for severity 1, 2 and 3 bugs, open and fixed bugs, and bugs containing bug details. Use the custom settings to change the severity and status parameters, or to search for keywords within the bug headline and description.


Tip For information about how to search for bugs, create saved searches, create bug groups, etc., click Help in the Bug Toolkit page.



Resolved Caveats

Table 5 lists the resolved defects for Cisco Stream Manager Release 5.3.11. For a complete list of defects, refer to the instructions in Using the Bug Toolkit.

Table 5 Resolved Caveats for Cisco Stream Manager Release 5.3.11 

Identifier
Headline and Bug Toolkit

CSCsy33168

Stream Manager Monitor 5.3.5 Fails (Shows System Down).

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCSCsy33168

CSCtd32009

Time Master issues causing Drift or Jumps in times used by various Stream Manager system components.

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCSCtd32009

CSCtd32064

Grooming kicks off immediately upon reboot not waiting to ensure the date/time is accurate.

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCSCtd32064

CSCtd32068

Decoder initiating MDCI sequence causes irregular grooming.

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtd32068

CSCsz04871

Disabling video ports causes grooming reboots on Premio XVCR.

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsz04871

CSCtc68122

Request for file system check fsck to be run at boot time on XVCRs.

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCSCtc68122

CSCte15610

Client Error in Rights and Permissions.

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCSCte15610


Security

For information regarding Cisco Stream Manager security issues, see the Security Advisory at:

http://www.cisco.com/en/US/products/products_security_advisory09186a00808b4d38.shtml

Use the advisory to determine the security issues, if any, that impact your products or installation. This advisory includes information on affected products, software versions and fixes, and obtaining fixed software.

Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.