Detailed Steps
To configure the Smart Call Home service, system setup, and alert subscription profiles, perform the following steps.
Step 1 Choose Configuration > Device Management > Smart Call Home .
Step 2 Check the Enable Smart Call Home check box to enable the feature.
Step 3 Double-click Advanced System Setup. This area consists of three panes. Each pane can be expanded or collapsed by double-clicking the title row.
a. In the Mail Servers pane, you can set up mail servers through which Smart Call Home messages are delivered to e-mail subscribers.
b. In the Contact Information pane, you can enter the information of the person to contact for the ASA that appears in Smart Call Home messages. This pane includes the following information:
– The name of the contact person.
– The contact phone number.
– The postal address of the contact person.
– The e-mail address of the contact.
– The “from” e-mail address in Smart Call Home e-mail.
– The “reply-to” e-mail address in Smart Call Home e-mail.
– The customer ID.
– The site ID.
– The contract ID.
c. In the Alert Control pane, you can adjust alert control parameters. This pane includes the Alert group status pane, which lists the status (enabled or disabled) of the following alert groups:
– The diagnostics alert group.
– The configuration alert group.
– The environmental alert group.
– The inventory alert group.
– The snapshot alert group.
– The syslog alert group.
– The telemetry alert group.
– The threat alert group.
– The maximum number of Smart Call Home messages processed per minute.
– The “from” e-mail address in Smart Call Home e-mail.
Step 4 Double-click Alert Subscription Profiles. Each named subscription profile identifies subscribers and alert groups of interest.
a. Click Add or Edit to display the Subscription Profile Editor, in which you can create a new subscription profile or edit an existing subscription profile.
b. Click Delete to remove the selected profile.
c. Check the Active check box to send a Smart Call Home message of the selected subscription profile to subscribers.
Step 5 When you click Add or Edit , the Add or Edit Alert Subscription Profile dialog box appears.
a. The Name field is read-only and cannot be edited.
b. Check the Enable this subscription profile check box to enable or disable this particular profile.
c. Click either the HTTP or Email radio button in the Alert Delivery Method area.
d. In the Subscribers field, enter the e-mail address or web address.
e. The Alert Dispatch area lets the administrator specify which type of Smart Call Home information to send to subscribers and under what conditions. There are two types of alerts, time-based and event-based, chosen according to how the alert is triggered. The following alert groups are time-based: Configuration, Inventory, Snapshot, and Telemetry. The following alert groups are event-based: Diagnostic, Environmental, Syslog, and Threat.
f. The Message Parameters area lets you adjust parameters that control messages sent to the subscriber, including the preferred message format and the maximum message size.
Step 6 For time-based alerts, in the Alert Dispatch area, click Add or Edit to display the Add or Edit Configuration Alert Dispatch Condition dialog box.
a. In the Alert Dispatch Frequency area, specify the frequency in which to send the information to subscribers:
– For a monthly subscription, specify the day of the month, as well as the time of the day to send the information. If they are not specified, the ASA chooses appropriate values for them.
– For a weekly subscription, specify the day of the week, as well as the time of the day to send the information. If they are not specified, the ASA chooses appropriate values for them.
– For a daily subscription, specify the time of the day to send the information. If it is not specified, the ASA chooses an appropriate value for it.
– For an hourly subscription, specify the minute of the hour to send the information. If it is not specified, the ASA chooses an appropriate value for it. Hourly subscriptions are applicable to the snapshot and telemetry alert groups only.
b. Click the Basic or Detailed radio button to provide the desired level of information to subscribers.
c. Click OK to save the configuration.
Step 7 For diagnostic, environment, and threat event-based alerts, in the Alert Dispatch area, click Add or Edit to display the Create or Edit Diagnostic Alert Dispatch Condition dialog box.
Step 8 Specify the event severity that triggers dispatch of the alert to subscribers in the Event Severity drop-down list, and then click OK .
Step 9 For inventory time-based alerts, in the Alert Dispatch area, click Add or Edit to display the Create or Edit Inventory Alert Dispatch Condition dialog box.
Step 10 Specify how often to dispatch alerts to subscribers in the Alert Dispatch Frequency drop-down list, and then click OK .
Step 11 For snapshot time-based alerts, in the Alert Dispatch area, click Add or Edit to display the Create or Edit Snapshot Alert Dispatch Condition dialog box.
a. In the Alert Dispatch Frequency area, specify the frequency in which to send the information to subscribers:
– For a monthly subscription, specify the day of the month, as well as the time of the day to send the information. If they are not specified, the ASA chooses appropriate values for them.
– For a weekly subscription, specify the day of the week, as well as the time of the day to send the information. If they are not specified, the ASA chooses appropriate values for them.
– For a daily subscription, specify the time of the day to send the information. If it is not specified, the ASA chooses an appropriate value for it.
– For an hourly subscription, specify the minute of the hour to send the information. If it is not specified, the ASA chooses an appropriate value for it. Hourly subscriptions are applicable to the snapshot and telemetry alert groups only.
– For an interval subscription, specify how often, in minutes, the formation is sent to the subscribers. This requirement is applicable to the snapshot alert group only.
b. Click OK to save the configuration.
Step 12 For syslog event-based alerts, in the Alert Dispatch area, click Add or Edit to display the Create or Edit Syslog Alert Dispatch Condition dialog box.
a. Check the Specify the event severity which triggers the dispatch of alert to subscribers check box , and choose the event severity from the drop-down list.
b. Check the Specify the message IDs of syslogs which trigger the dispatch of alert to subscribers check box.
c. Specify the syslog message IDs that trigger dispatch of the alert to subscribers according to the on-screen instructions.
d. Click OK to save the configuration.
Step 13 For telemetry event-based alerts, in the Alert Dispatch area, click Add or Edit to display the Create or Edit Telemetry Alert Dispatch Condition dialog box.
a. In the Alert Dispatch Frequency area, specify the frequency in which to send the information to subscribers:
– For a monthly subscription, specify the day of the month, as well as the time of the day to send the information. If they are not specified, the ASA chooses appropriate values for them.
– For a weekly subscription, specify the day of the week, as well as the time of the day to send the information. If they are not specified, the ASA chooses appropriate values for them.
– For a daily subscription, specify the time of the day to send the information. If it is not specified, the ASA chooses an appropriate value for it.
– For an hourly subscription, specify the minute of the hour to send the information. If it is not specified, the ASA chooses an appropriate value for it. Hourly subscriptions are applicable to the snapshot and telemetry alert groups only.
b. Click OK to save the configuration.
Step 14 To determine if the configured alerts are operating correctly, click Test .