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Release Notes for Cisco CallManager 3.2(x) on the Cisco ICS 7750

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Release Notes for Cisco CallManager 3.2(x) on the Cisco ICS 7750

Table Of Contents

Release Notes for Cisco CallManager 3.2(x) on the Cisco ICS 7750

Contents

System Requirements

Accessing the Cisco ICS 7750

Accessing the SPE Windows Interface Through Directly Connected Peripherals

Accessing the SPE Windows Interface Through Terminal Services Client

Installing Software Updates and Upgrading from Cisco CallManager 3.1(x) to Cisco CallManager 3.2(1)

Installing System Software Patches

Installing Microsoft SQL Server SP4

Upgrading to Cisco CallManager 3.2(1)

Installing Cisco CallManager 3.2(2c) or 3.2(3)

Upgrading from Cisco CallManager 3.1(x) or 3.2(1) to Cisco CallManager 3.2(2c) or 3.2(3)

Accessing the SPE Windows Interface

Disabling AntiVirus Services

Installing Microsoft Windows 2000 Service Pack 3 and Hot Fixes

Installing the Cisco CallManager Upgrade

Installing the Software Upgrade from CD

Downloading the Software Upgrade

Completing the Software Upgrade

Installing Microsoft SQL Server Service Pack 4

Enabling AntiVirus Services

Important Notes

Configuring Cisco ICS 7750 Gateways in Cisco CallManager

Configuring the Voice Port Progress Tone Locale

Known Problems

Problems with Cisco CallManager 3.2(2c) on the Cisco ICS 7750

Problems with Cisco CallManager 3.2(1) on the Cisco ICS 7750

Obtaining Documentation

World Wide Web

Documentation CD-ROM

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco.com

Technical Assistance Center

Cisco TAC Web Site

Cisco TAC Escalation Center


Release Notes for Cisco CallManager 3.2(x) on the Cisco ICS 7750


March 27, 2003

These release notes describe features and functionality related to Cisco CallManager 3.2(x) that are unique to the Cisco Integrated Communications System 7750 (ICS 7750).

Use these release notes in conjunction with the Cisco CallManager 3.2 documentation.

To access the documentation suite for the Cisco ICS 7750, go to

http://www.cisco.com/univercd/cc/td/doc/product/voice/ics/

To access the latest software upgrades for the Cisco ICS 7750, go to

http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml

For information about patches, hot fixes, and Service Packs for the Cisco ICS 7750, go to

http://www.cisco.com/kobayashi/sw-center/telephony/ics-7750/icshotfix-planner.shtml

Contents

These release notes discuss the following topics:

System Requirements

Accessing the Cisco ICS 7750

Installing Software Updates and Upgrading from Cisco CallManager 3.1(x) to Cisco CallManager 3.2(1)

Installing Cisco CallManager 3.2(2c) or 3.2(3)

Upgrading from Cisco CallManager 3.1(x) or 3.2(1) to Cisco CallManager 3.2(2c) or 3.2(3)

Important Notes

Known Problems

Obtaining Documentation

Obtaining Technical Assistance

System Requirements

For a summary of the system requirements for Cisco CallManager 3.2(x) and system software on the Cisco ICS 7750, refer to the Cisco ICS 7750 Installation and Configuration Guide (release 2.4.0 or release 2.5.0) or the Cisco ICS 7750 Getting Started Guide (release 2.3.0 and earlier) for your system software release.

Accessing the Cisco ICS 7750

This section gives instructions for accessing the Cisco ICS 7750 Windows user interface, System Manager, and the Cisco ICS 7750 processor cards. It contains the following sections:

Accessing the SPE Windows Interface Through Directly Connected Peripherals

Accessing the SPE Windows Interface Through Terminal Services Client

Accessing the SPE Windows Interface Through Directly Connected Peripherals

You can connect a monitor, keyboard, and mouse directly to the SPE to access the Windows user interface, as follows:


Step 1 Connect the monitor cable to the video port on the SPE, and power on the monitor.

Step 2 Continue as follows, according to the type of peripherals that you are using:

USB—Connect a USB hub to one SPE USB port. Then connect a USB keyboard and a USB mouse to the USB hub. The USB hub must be used because the CD-ROM drive requires one of the two available USB ports on the SPE.

PS/2—Connect the "Y" splitter cable for your keyboard and mouse to the keyboard/mouse port on the target SPE. Then connect your keyboard and mouse to the available ends of the "Y" splitter cable.


Note If you are using the "Y" splitter cable to connect a PS/2 mouse and a keyboard to the SPE, the keyboard and mouse must be connected at or before the time of SPE rebooting in order for them to be recognized by the operating system. This is not the case with a USB keyboard and mouse, which are usually recognized without rebooting the operating system.



Note For a summary of the issues related to the connection of peripherals to SPE310s, for best practices in using peripherals with SPEs, and for a list of USB peripherals that have been tested on the Cisco ICS 7750, refer to the "Using Peripherals with SPE310s" section in the "Operating the Cisco ICS 7750" chapter of the Cisco ICS 7750 Installation and Configuration Guide.


Step 3 Use the keyboard, mouse, and monitor to access standard Windows utilities on the SPE, such as Windows Explorer and the Control Panel.


Accessing the SPE Windows Interface Through Terminal Services Client

To access the SPE Windows interface through Terminal Services Client, complete the following steps:


Step 1 On the PC that you use to administer the Cisco ICS 7750, choose Start > Programs > Terminal Services Client > Client Connection Manager.

Step 2 Use the Client Connection Manager to open a Terminal Services connection with the target SPE:

If you already have a Terminal Services Client connection defined for the target SPE, choose it. Then choose File > Connect.

If you do not have a Terminal Services Client connection defined for the target SPE, choose
File > New Connection. Follow the instructions in the wizard, and then choose File > Connect.

The Terminal Services Client window opens. You can use Terminal Services Client to access standard Windows utilities on the SPE, such as Windows Explorer and the Control Panel.


Installing Software Updates and Upgrading from Cisco CallManager 3.1(x) to Cisco CallManager 3.2(1)

This section tells how to install system software patches (V2UpdateICSBeforeInstall.exe and Perfwci.ini) and Microsoft SQL Server Service Pack 4 (SP4) on a system processing engine 310 (SPE 310) that is running Cisco CallManager 3.1(x) or 3.2(1), and includes the following sections:

Installing System Software Patches

Installing Microsoft SQL Server SP4

Upgrading to Cisco CallManager 3.2(1)


Note If Cisco CallManager is not installed on the target SPE, these procedures are not required.



Note Cisco CallManager 3.2(1) is no longer available for download or on CD. If you do not have access to a Cisco CallManager 3.2(1) image, upgrade to Cisco CallManager 3.2(2c). See the "Upgrading from Cisco CallManager 3.1(x) or 3.2(1) to Cisco CallManager 3.2(2c) or 3.2(3)" section.


Installing System Software Patches

The subsection introduction could read: "This section tells how to install the system software patches (V2UpdateICSBeforeInstall.exe and Perfwci.ini) on an SPE running Cisco CallManager. Complete the following steps:


Step 1 Access the SPE Windows interface. See the "Accessing the SPE Windows Interface Through Directly Connected Peripherals" section or the "Accessing the SPE Windows Interface Through Terminal Services Client" section.

Step 2 Open a web browser and enter the following URL (CCO login required):


Step 3 Under ICS 7750, click System Releases 2.1 through 2.5.x.

Step 4 Download V2UpdateICSBeforeInstall.exe to the target SPE.

Step 5 Download Perfwci.ini to the target SPE.

Step 6 On the target SPE, use Windows Explorer to navigate to the folder that contains V2UpdateICSBeforeInstall.exe.

Step 7 Double-click V2UpdateICSBeforeInstall.exe.

Step 8 Click OK.

The files are extracted to the target SPE.

Step 9 Copy the downloaded perfwci.ini to the C:\W2KS\system32\ directory to replace the corrupted perfwci.ini file.

Step 10 Continue with the "Installing Microsoft SQL Server SP4" section.


Installing Microsoft SQL Server SP4

Microsoft SQL Server SP4 fixes many software and security issues, including MS02-61. SQL Server SP3 and SP4 have been validated for use with Cisco CallManager versions 3.0(x) and 3.1(x), and SQL Server SP3 or later is required in order to run Cisco CallManager 3.2(1). SQL Server SP3 and SP4 have also been validated with all compatible versions of Voice Applications and Personal Assistant, and they apply to all Media Convergence Servers (MCSs), Cisco Certified Compaq and IBM servers, and the Cisco ICS 7750. The version of SQL Server that is installed on SPEs must be the same version of SQL Server that is installed on all other servers in your CallManager cluster (and all SPEs and servers in the cluster must be running the same Service Pack).


Caution It is strongly recommended that you install this Service Pack during off peak hours. The installation of SQL Server SP4 will disrupt call processing service and will automatically reboot servers on which it is installed, including SPEs. On the target servers, close all programs before proceeding.

Complete the following steps to download and install SQL Server SP4 on an SPE that is running Cisco CallManager:


Step 1 Make sure that your Cisco CallManager data is backed up. Refer to
Backing Up and Restoring Cisco CallManager Release 3.1.

Step 2 Open a web browser and enter the following URL (CCO login required):


Step 3 Scroll to the bottom of the page and choose SQL7-ServicePack4.1-0-2.exe (SQL SP4 upgrade).


Note The SP4 upgrade package is approximately 45 MB.


Step 4 Download SQL7-ServicePack4.1-0-2.exe to the target SPE.

Step 5 On the PC, access Cisco CallManager by entering the following in the address field of the web browser:

http://SPE IP address/CCMAdmin

where SPE IP address is the IP address of the target SPE.

A new browser window opens and displays the Cisco CallManager login screen.

Step 6 Enter the Administrator user ID and password that was used during the Cisco CallManager installation.

Step 7 From the Cisco CallManager menu, choose CallManager Administration > Application > Cisco CallManager Serviceability.

Step 8 From the Cisco CallManager Serviceability menu, choose Tools > Control Center.

Step 9 From the list of Cisco CallManagers on the left, choose the SPE on which you intend to install SQL Server SP4.

After the window refreshes, the Service Name column lists all services that are configured on the target SPE, their status, and a service control panel to start or stop a service.

Step 10 Click the Stop button for the CallManager service.

The Service Status symbol changes from an arrow to a square.

Step 11 On the target SPE, choose Start > Settings > Control Panel > Administrative Tools > Services.

The Services window opens.

Step 12 In the right pane of the window, right-click FMMServer, and choose Stop.

Step 13 On the target SPE, use Windows Explorer to navigate to the folder that contains SQL7-ServicePack4.1-0-2.exe.

Step 14 Double-click SQL7-ServicePack4.1-0-2.exe.

Step 15 When the SQL Service Pack 4 Upgrade window opens, click OK.

The upgrade, which you cannot cancel after it begins, takes approximately 10 minutes to complete. After the upgrade completes, the SPE automatically reboots.

Step 16 To verify that the installation of SQL Server SP4 was successful, complete the following steps:

a. On the target SPE, choose Start > Programs > Microsoft SQL Server 7.0 > Query Analyzer.

The SQL Server Query Analyzer window and a smaller window labeled Connect to SQL Server appear.

b. Enter your sa password.

c. In the SQL Server Query Analyzer window, enter the following:

select @@version

d. Choose Query > Execute.

The first line of the query results should read as follows:

Microsoft SQL Server 7.00 - 7.00.1063 (Intel X86)

where .1063 designates SP4.

Step 17 Repeat Step 1 through Step 16 for all servers in the same CallManager cluster.

Step 18 Continue with the "Upgrading to Cisco CallManager 3.2(1)" section.


Upgrading to Cisco CallManager 3.2(1)

To upgrade to Cisco CallManager 3.2(1) on an SPE, complete the following steps:


Note Cisco CallManager 3.2(1) is no longer available for download or on CD. If you do not have access to a Cisco CallManager 3.2(1) image, upgrade to Cisco CallManager 3.2(2c). See the "Upgrading from Cisco CallManager 3.1(x) or 3.2(1) to Cisco CallManager 3.2(2c) or 3.2(3)" section.



Caution During the upgrade, Cisco CallManager services automatically stop to allow the software to be upgraded. The services then restart at the end of the upgrade. Because of this brief interruption, call-processing services temporarily stop. You should notify your users that telephone service will be interrupted during this time, or to avoid call-processing interruptions, Cisco strongly recommends that you perform the upgrade during off-peak hours.


Step 1 Access the SPE Windows interface through directly connected peripherals. See the "Accessing the SPE Windows Interface Through Directly Connected Peripherals" section.

Step 2 Complete the Cisco CallManager upgrade as described in the "Upgrading Cisco CallManager via CD-ROM or the Web" section in the document Upgrading Cisco CallManager 3.2(1), with the following exceptions (Cisco IDS Host Sensor is not installed on SPEs):

Skip Step 2.

Skip Step 26.


Installing Cisco CallManager 3.2(2c) or 3.2(3)

This section tells how to install Cisco CallManager 3.2(2c) or 3.2(3) on an SPE that is not currently running Cisco CallManager. Complete the following steps:


Step 1 Access the SPE Windows interface through directly connected peripherals. See the "Accessing the SPE Windows Interface Through Directly Connected Peripherals" section.

Step 2 Log in as an administrator (user ID administrator), and enter your password (the default is changeme).

Step 3 Place the Cisco CallManager CD-ROM into the USB CD-ROM drive that is connected to the SPE.

The CallManager installation program starts and displays the Cisco CallManager 3.2 and DC Directory dialog box.


Note If the installation wizard does not start, start Windows Explorer, and browse to the CD-ROM drive. Double-click the file stistage.exe to start the installation program.


Step 4 Complete the Cisco CallManager installation, as described in the "Installing Cisco CallManager" section in the "Completing the Cisco ICS 7750 Installation" chapter of the Cisco ICS 7750 Installation and Configuration Guide. (The Cisco CallManager installation instructions in the Cisco ICS 7750 Installation and Configuration Guide are applicable to Cisco CallManager 3.2(2c) and 3.2(3), as well as Cisco CallManager 3.1(x).)


Upgrading from Cisco CallManager 3.1(x) or 3.2(1) to Cisco CallManager 3.2(2c) or 3.2(3)

This section tells how to upgrade an SPE from Cisco CallManager 3.1(x) or 3.2(1) to Cisco CallManager 3.2(2c) or 3.2(3), and includes the following sections:

Accessing the SPE Windows Interface

Disabling AntiVirus Services

Installing Microsoft Windows 2000 Service Pack 3 and Hot Fixes

Installing the Cisco CallManager Upgrade

Installing Microsoft SQL Server Service Pack 4


Note For a summary of approved Cisco CallManager upgrade paths, refer to the
Cisco CallManager Compatibility Matrix.


Accessing the SPE Windows Interface


Step 1 Access the SPE Windows interface through directly connected peripherals. See the "Accessing the SPE Windows Interface Through Directly Connected Peripherals" section.

Step 2 Log in as an administrator (user ID administrator), and enter your password (the default is changeme).

Step 3 Continue with "Disabling AntiVirus Services".


Disabling AntiVirus Services

To disable the McAfee antivirus services, perform the following tasks:


Step 1 On the target SPE, choose Start > Settings > Control Panel > Administrative Tools > Services.

Step 2 From the Services window, right-click one of the antivirus services (Network Associates Alert Manager, Network Associates McShield, or Network Associates Task Manager), and choose Properties.

Step 3 Click the General tab.

Step 4 From the Startup type drop-down list box, choose Disabled.

Step 5 Click OK.

Step 6 Perform Step 1 through Step 5 for all Cisco-approved McAfee antivirus services (Network Associates Alert Manager, Network Associates McShield, and Network Associates Task Manager).

Step 7 Continue as follows:

If you intend to install the software upgrade from CD, go to "Installing the Software Upgrade from CD".

If you intend to download the software upgrade, go to "Downloading the Software Upgrade".


Installing Microsoft Windows 2000 Service Pack 3 and Hot Fixes

This section tells how to install win-OS-Upgrade.2000-2-3.exe, which contains Microsoft Windows 2000 Service Pack 3 (SP3) and selected hot fixes. Although installing this software is not required in order to install and run Cisco CallManager 3.2(2c) on the Cisco ICS 7750, it is required in order to install and run Cisco CallManager 3.2(3) on the Cisco ICS 7750.


Caution If you intend to install win-OS-Upgrade-2000.2.3.exe on the Cisco ICS 7750, you must first install a software patch (V2UpdateICSBeforeInstall.exe) on the target SPE. Refer to the
Cisco ICS 7750 Software Download page for additional information.


Caution It is possible that the installation of Windows 2000 SP3 might not complete successfully. Be sure to follow the instructions in the Windows 2000 SP3 readme (win-OS-Upgrade.2000-2-3Readme.htm).

Complete the following steps:


Step 1 On a PC, log on to CCO either as a registered user or as a guest.

Step 2 Enter the URL of the CallManager and Voice Apps Crypto Software page in the web browser:

http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des

Step 3 Download and print the readme for the Windows 2000 SP3 upgrade (win-OS-Upgrade.2000-2-3Readme.htm).

Step 4 Download and install the Windows 2000 SP3 upgrade (win-OS-Upgrade.2000-2-3.exe).


Note The following messages might be displayed during the installation of the Windows 2000 SP3 upgrade: "An error occurred which prevented the DHCP component from being installed or removed," and "Another copy of program is running."


Step 5 (Recommended) Download and install additional patches and hotfixes for Windows 2000 from the CallManager and Voice Apps Crypto Software page, as required.

Step 6 Continue as follows:

If you intend to install Microsoft SQL Server Service Pack 4, go to "Installing Microsoft SQL Server Service Pack 4".

If you do not intend to install any additional service packs or hot fixes, go to "Enabling AntiVirus Services".


Installing the Cisco CallManager Upgrade

This section tells how to install a Cisco CallManager 3.2(2c) or 3.2(3) upgrade on an SPE running Cisco CallManager 3.1(x) or 3.2(1), and includes the following sections:

Installing the Software Upgrade from CD

Downloading the Software Upgrade

Completing the Software Upgrade

Installing the Software Upgrade from CD

Complete the following steps to install the Cisco CallManager 3.2(2c) or 3.2(3) upgrade from CD:


Step 1 Place the Cisco CallManager CD-ROM into the USB CD-ROM drive connected to the SPE310.

Step 2 Continue with "Completing the Software Upgrade".


Downloading the Software Upgrade

Complete the following steps to download the Cisco CallManager 3.2(2c) or 3.2(3) upgrade:


Step 1 Access the Windows interface on the target SPE.

Step 2 Using the web browser installed on the SPE, log on to CCO either as a registered user or as a guest.

Guest users will be granted limited access to Cisco's Software Image Library. Contact your Cisco service representative to obtain Special File privileges.

Registered users with software service contracts will be granted full access privileges to the Software Center. If you do not have access to the Software Image Library, please check the terms of your service contract before contacting Cisco (or your sponsoring Cisco partner for PICA customers).

Step 3 Enter the following URL in the web browser:

http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml

Step 4 Under Cisco CallManager, click Version 3.2.

Step 5 Download the Cisco CallManager 3.2(2c) or 3.2(3) upgrade file to the target SPE.

Step 6 Note the location where you save the downloaded file.

Step 7 Double-click the downloaded file to begin the installation.

Step 8 Continue with "Completing the Software Upgrade".


Completing the Software Upgrade

Complete the following steps to finish the upgrade of the target SPE to Cisco CallManager 3.2(2c) or 3.2(3):


Step 1 When the Cisco Product Activation dialog box opens, click Yes.

Welcome to the Cisco CallManager Installation Wizard appears.

Step 2 Enter your Windows administrative password (the default is changeme).

Step 3 Click Next.

Step 4 If the CallManager Components window opens, check the check boxes of the components that you want to run on the target SPE, as follows:

Cisco CallManager—The Cisco CallManager software. This is a required component.

Cisco TFTP Server—The Cisco TFTP server used to provide initialization information to IP phones, gateways, and other IP devices. This is a required component.

Cisco CallManager Web Components—The HTML interface required to configure Cisco CallManager. This is a required component.

Cisco Messaging Interface—An interface that lets you use an external voice-mail system with Cisco CallManager. This is an optional component.

Cisco IP VoiceMedia Streamer—An application that contains the Media Termination Point (MTP) and Conference Bridge services. This is an optional component.

Figure 1 shows an example of the CallManager Components window.

Figure 1 Cisco CallManager Components Window

Step 5 Click Next.


Note To add or remove services after you complete the upgrade, refer to the "Activating Cisco CallManager Services" section in Installing Cisco CallManager Release 3.2(2c) or
Installing Cisco CallManager Release 3.2(3).


The Cisco CallManager Database Distribution window appears, as shown in Figure 2.

Figure 2 Cisco CallManager Database Distribution Window

Cisco CallManager autodetects whether you are upgrading the publisher database server or subscriber database server:

If you are upgrading the publisher database server, Cisco CallManager automatically chooses I am upgrading/installing the CallManager publisher database server, as shown in Figure 2. Click Next and go to Step 6.

If a publisher database server already exists and you are configuring a subscriber database server, Cisco CallManager automatically chooses I am upgrading/installing the CallManager Subscriber. By default, the publisher database server that is associated with the subscriber displays in the hostname publisher database server field. You may choose another publisher database server by clicking Browse. Enter the user name and password for a Windows 2000 user with administrative privileges and a SQL Server username and password with SQL Server administrative privileges on the publishing database server. Enter the account information in the appropriate fields as prompted and then click Next. The system connects to the publishing database server.

Step 6 Now that the Cisco CallManager and other included software are ready to be installed, click Next. This part of the installation takes about 30 to 90 minutes.

Step 7 When the dialog box opens, click OK to acknowledge that you need to configure a partition and calling search space for Message Waiting on and off directory numbers.


Caution When entering passwords for the local Administrator and SA (SQL Server system administrator) accounts, do not use an apostrophe. Enter the same Administrator password for the publisher database server and all subscribers in the cluster, so that Cisco CallManager database replication can occur.

Step 8 When prompted, enter a new password for the SA (SQL Server system administrator) account. Enter a new password of at least five characters in the New Password field and then enter it in the Retype Password field.

Step 9 Click OK.

A message indicates that the password changed successfully.

Step 10 Click OK.

Step 11 When prompted, reboot the SPE.

Step 12 Continue as follows:

If you intend to install Microsoft Windows 2000 Service Pack 3 and hot fixes, go to "Installing Microsoft SQL Server Service Pack 4".

If you do not intend to install any service packs or hot fixes, go to "Enabling AntiVirus Services".


Installing Microsoft SQL Server Service Pack 4

This section tells how to install SQL7-ServicePack4.1-0-2.exe, which contains Microsoft SQL Server Service Pack 4 (SP4). Although installing this software is not required in order to run Cisco CallManager 3.2(2c) on the Cisco ICS 7750, it is recommended. (Installing Microsoft SQL Server SP4 is required in order to run Cisco CallManager 3.2(3) on the Cisco ICS 7750.)


Note If you install SQL Server SP4 on an SPE, it should be installed on all servers that are in the same CallManager cluster.


Complete the following steps:


Step 1 On a PC, log on to CCO either as a registered user or as a guest.

Step 2 Enter the URL of the CallManager and Voice Apps Crypto Software page in the web browser:

http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des

Step 3 Download and print the readme for the SQL Server SP4 upgrade (SQL7-ServicePack4.1-0-2Readme.htm).

Step 4 Download and install the SQL Server SP4 upgrade (SQL7-ServicePack4.1-0-2.exe).

Step 5 (Recommended) Download and install additional patches and hotfixes for SQL Server from the CallManager and Voice Apps Crypto Software page, as required.

Step 6 Continue with "Enabling AntiVirus Services".


Enabling AntiVirus Services

To enable the McAfee antivirus services, perform the following tasks:


Step 1 On the target SPE, choose Start > Settings > Control Panel > Administrative Tools > Services.

Step 2 From the Services window, right-click one of the antivirus services (Network Associates Alert Manager, Network Associates McShield, or Network Associates Task Manager), and choose Properties.

Step 3 Click the General tab.

Step 4 From the Startup type drop-down list box, choose Automatic.

Step 5 Click OK.

Step 6 In the Services window, right-click the anti-virus service and choose Start.

Step 7 Perform Step 1 through Step 6 for all Cisco-approved McAfee antivirus services (Network Associates Alert Manager, Network Associates McShield, and Network Associates Task Manager).


Important Notes

The following sections contain important notes about issues that apply to the Cisco ICS 7750:

Configuring Cisco ICS 7750 Gateways in Cisco CallManager

Configuring the Voice Port Progress Tone Locale

Configuring Cisco ICS 7750 Gateways in Cisco CallManager

When configuring gateways in Cisco CallManager, the MRP300, MRP3-8FXS, and the MRP3-16FXS will not be available on the CallManager Gateway page. However, until this problem is corrected in Cisco CallManager, you can still add and configure these gateways in Cisco CallManager by substituting a known gateway for the gateway which is missing, as follows:

When configuring ICS77XX-MRP3xx, choose ICS77XX-MRP2xx

When configuring ICS77XX-MRP3-8FXS, choose ICS77XX-ASI81

When configuring ICS77XX-MRP3-16FXS, choose ICS77XX-ASI160

Configuring the Voice Port Progress Tone Locale

For FXO and FXS connections the default voice-port parameter values are often adequate. However, for E&M connections, it is important to match the characteristics of your PBX (if your configuration includes a PBX), so you might need to change voice port parameters.

Configuration of the voice port progress tone is not available through Cisco CallManager on the Cisco ICS 7750. You must use the Cisco IOS cptone command to configure this feature. Refer to the "Configuring Basic Voice Port Parameters for Digital T1/E1 Voice Ports" section in the "Configuring Voice Ports" chapter of the Cisco IOS Voice, Video, and Fax Configuration Guide.

Known Problems

Known problems are problematic behaviors or defects in Cisco software releases. Known problems are graded according to severity level. These release notes contain information for severity levels 1, 2, and 3 only, for software problems seen on the Cisco ICS 7750 only.

You can search for known problems on the Cisco Bug Toolkit.

To access the Cisco Bug Toolkit, perform one of the following actions:

Enter the following URL in your web browser:

http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl

Log in to CCO and click this path: Service & Support: Technical Support Help-Cisco TAC: Tool Index: Software Bug Toolkit.

Problems with Cisco CallManager 3.2(2c) on the Cisco ICS 7750

The following problem has been observed in Cisco CallManager 3.2(2c) on the Cisco ICS 7750:

CSCdz64463

If you are installing Cisco CallManager 3.2(2c) on the Cisco ICS 7750 from a CD, it is possible that you will not be able to use the mouse or keyboard to complete the installation.

Workaround—Use one of the following techniques to work around this problem:

Press and hold Ctrl-Alt-Delete and choose Task Manager, then close the Windows Task Manager window; or

Press the Microsoft Windows button on the keyboard, choose Run, type "cmd" in the Open field, click OK, then type exit to close the DOS window.

Problems with Cisco CallManager 3.2(1) on the Cisco ICS 7750

The following problems have been observed in Cisco CallManager 3.2(1) on the Cisco ICS 7750:

CSCdw78458

If you are using Cisco CallManager 3.2(x) on the Cisco ICS 7750, if any ASI81s are installed in that Cisco ICS 7750, their Product Specific Configuration entries will not be shown in the CallManager Gateway MGCP Configuration screen.

The missing entries enable the system to control the CallManager Switchback configuration on installed ASI81s.

Workaround—To configure the CallManager Switchback feature on the ASI81s, enter the Cisco IOS command ccm-manager switchback. Refer to MGCP Gateway Local Configuration for additional information.

CSCdw59950

If you attempt to upgrade to Cisco CallManager 3.2(x) on the Cisco ICS 7750 without downloading and installing the patch, the upgrade will fail. (CSCdw59950)

Workaround—Complete the "Installing System Software Patches" section before attempting to upgrade Cisco CallManager.

Obtaining Documentation

The following sections provide sources for obtaining documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at the following URL:

http://www.cisco.com

Translated documentation is available at the following URL:

http://www.cisco.com/public/countries_languages.shtml

Documentation CD-ROM

Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.

Ordering Documentation

Cisco documentation is available in the following ways:

Registered Cisco Direct Customers can order Cisco Product documentation from the Networking Products MarketPlace:

http://www.cisco.com/cgi-bin/order/order_root.pl

Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:

http://www.cisco.com/go/subscription

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, in North America, by calling 800 553-NETS(6387).

Documentation Feedback

If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.

You can e-mail your comments to bug-doc@cisco.com.

To submit your comments by mail, for your convenience many documents contain a response card behind the front cover. Otherwise, you can mail your comments to the following address:

Cisco Systems, Inc.
Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.

Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you to

Streamline business processes and improve productivity

Resolve technical issues with online support

Download and test software packages

Order Cisco learning materials and merchandise

Register for online skill assessment, training, and certification programs

You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to the following URL:

http://www.cisco.com

Technical Assistance Center

The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.

Inquiries to Cisco TAC are categorized according to the urgency of the issue:

Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.

Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.

Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.

Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.

Cisco TAC Web Site

The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to the following URL:

http://www.cisco.com/tac

All customers, partners, and resellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to the following URL to register:

http://www.cisco.com/register/

If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com registered user, you can open a case online by using the TAC Case Open tool at the following URL:

http://www.cisco.com/tac/caseopen

If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In addition, please have available your service agreement number and your product serial number.