Table Of Contents
Release Notes for Cisco CallManager Release 4.0(2a) on the Cisco ICS 7750
These release notes describe features and functionality related to Cisco CallManager 4.0(2a) that are unique to the Cisco Integrated Communications System 7750 (ICS 7750).
Use these release notes in conjunction with the Cisco CallManager Release 4.0(2) documentation.
To access the documentation suite for the Cisco ICS 7750, go to
To access the latest software upgrades for the Cisco ICS 7750, go to
System Processing Engine (SPE) Requirements for Cisco CallManager 4.0(2a)
To support Cisco CallManager Release 4.0(2a), the system processing engines (SPEs) must meet the following requirements:
•ICS System Manager Release 2.6.2
•Operating System 2000.2.6 SR4
•Cisco CallManager Release 3.3 or later
To assist you with your upgrade to Cisco CallManager 4.0(2a), the upgrade kit for the Cisco ICS 7750 includes the following discs:
•Cisco ICS 7750 System Software for Release 2.6.2
•Cisco IP Telephony Server Operating System OS Upgrade CD for OS 2000.2.6
•Cisco CallManager 4.0(2a) CD-ROM disc set
Exceptions and Limitations
To use certain Cisco CallManager 4.0(2) features, such as voice security support, you must use external voice gateways due to the hardware limitations of the system processing engine (SPE) 310 and the multiservice route processors (MRP) 300 series. The following Cisco CallManager 4.0(2) call processing features are not supported on the ICS 7750 until external gateway support is available:
•Malicious Call Identification (MCID) supplementary service
•Enhancements for QSIG feature set
•Multi-Level Precedence and Preemption (MLPP)
•In-band DTMF Relay (per RFC 2833) over MTP
•Voice security support
Supported and Unsupported Software Applications
If you want to upgrade to Cisco CallManager 4.0(2), be aware of the following software applications requirements and limitations.
Cisco Unity—To run Cisco CallManager 4.0(2) with Cisco Unity 4.0(2) and earlier, you must install the Cisco Unity CallManager TSP 7.0(4). You can download the release note and software at this URL:
IP Contact Center Express IP IVR/ICD—IPCC Express 3.5(2), which is required to run with Cisco CallManager 4.0(2), is not available for the ICS 7750. If you are running IPCC Express or earlier versions of Cisco Customer Response Service (CRS), do not upgrade to Cisco CallManager 4.0(2) at this time. See the ICS 7750 Compatibility Matrix for information about upcoming supported IPCC Express releases:
Cisco Security Agent—The Cisco Security Agent Release 1.1(6) and1.1(7) supports the ICS 7750 when Cisco CallManager Release 4.0(2) and the Cisco-provided operating system version 2000.2.6 (or later) are installed.
Cisco strongly recommends that you install a security agent to protect your servers against unauthorized intrusion. Cisco offers two security agent options: Cisco Security Agent (CSA) for Cisco CallManager and Management Center for Cisco Security Agent (CSA MC).
CSA for Cisco CallManager designates a standalone agent and security policy that is designed to be used on all servers in the voice cluster. The policy that is included with this agent gets configured specifically for Cisco CallManager and Customer Response Applications (CRA), and you cannot update or view it. You can download the standalone CSA agent (CiscoCM-CSA-4.02 629-1.1.7-K9.exe) at this URL:
If you want to add, change, delete, or view rules and policies that CSA for Cisco CallManager includes, or if you want to add support for non-Cisco approved, third-party applications, you must purchase and install the fully managed console, CSA MC. CSA MC requires a separate dedicated server to be used as the management center. This management center allows you to create agent kits that are then distributed to agents that are installed on other network systems and servers.
For information about installing Cisco Security Agent for Cisco CallManager 4.0(2), go to this URL:
Upgrading to Cisco CallManager 4.0(2)
This document describes the procedure for upgrading the Cisco ICS 7750 from the latest version of Cisco CallManager 3.2 or Cisco CallManager 3.3 to Cisco CallManager 4.0(2a). You must use this release note with the Cisco CallManager documentation to upgrade to Cisco CallManager 4.0(2a) on the Cisco ICS 7750.
Note There is no direct upgrade from Cisco CallManager Releases 3.1(x) or 3.2(x) to Cisco CallManager 4.0(2a) because the ICS 7750 SPE requires reimaging. After re-imaging, you must install the latest Cisco operating system (OS) version and ICS 7750 System Manager (ICSSM) Release 2.6.2 before installing Cisco CallManager 4.0(2a).
Use the information in Table 1 to determine your upgrade requirements.
Preparing to Upgrade from Cisco CallManager 3.2 or Earlier to Cisco CallManager 4.0(2a)
You must use this release note with the Cisco CallManager documentation to upgrade to Cisco CallManager release 4.0(2a) on the Cisco ICS 7750. The upgrade procedure for the Cisco ICS 7750 differs because any SPE310s on which Cisco CallManager 3.1 (x) or 3.2(x) is installed must be reimaged and upgraded to system software release 2.6.2. The reimage process removes all data from the SPE310 and automatically installs the Windows 2000 OS. Reimaging tasks include a backup and restore of ICS System Manager data, a manual backup and restore of the C:\Restore folder, and a manual creation of the file, stiRecover.flg.
For detailed instructions on performing system software tasks on the Cisco ICS 7750, refer to Upgrading to System Software Release 2.6.0 and Cisco CallManager Release 3.3(2) on the Cisco ICS 7750.
Review the "Upgrading from Cisco CallManager 3.2 (If you Are Not Replacing Hardware)" section in the Upgrading Cisco CallManager Release 4.0(2) document and note items that apply to your current system.
Preparing the SPE for the Upgrade
Before installing the Cisco CallManager 4.0(2) software, you must backup all the Cisco CallManager and ICS System Manager data, and then reimage the SPE. For detailed instructions on performing system software tasks on the Cisco ICS 7750, refer to Upgrading to System Software Release 2.6.0 and Cisco CallManager Release 3.3(2) on the Cisco ICS 7750.
Caution To protect your Cisco ICS 7750 system from intrusion during the upgrade process, Cisco recommends that you disconnect the system from the network.
Follow these steps to prepare for the upgrade.
Step 1 For Cisco CallManager 3.2(latest version), back up your system by using the Cisco IP Telephony Applications Backup Utility, version 3.5.53 (or later). Follow these steps to upgrade the backup utility:
a. Disable any Cisco-verified, third-party applications, such as McAfee Anti-Virus services.
b. Remove the existing Cisco IP Telephone Applications Server Backup Utility.
c. Install Cisco IP Telephony Applications Backup Utility, version 3.5.53 (or later).
Step 2 Back up the Cisco CallManager data to a different computer.
Caution Make sure that you save a copy of the files in C:\Recover to an external server. You will need to restore these files after reimaging.
Step 3 Back up the ICS System Manager data to a different computer.
Step 4 Make a note of the SPE310 host name.
Step 5 Reimage the SPE310s that are running Cisco CallManager. The reimage process installs the Windows operating system.
Caution The reimage process erases all data on the SPE310. Be sure that you have successfully backed up your data before you reimage the SPE310.
Step 6 Verify that the SPE310 host name is the same as it was before the reimage. If it is not the same, change the SPE310 host name to exactly match the previous host name.
Step 7 Restore the C:\Recover directory that you previously saved before you reimaged the SPE310.
Note The Recover folder is a subdirectory of the folder in which the Cisco CallManager backup was stored. It contains two files—dbname.ini and backup.ini. These files must be present and in the folder C:\Recover on the SPE310, otherwise your Cisco CallManager data will not be restored.
Step 8 In the C:\ directory on the SPE310 that you are upgrading, create a file called stiRecover.flg.
Note This file is required to cause the Cisco CallManager installation program to perform an upgrade instead of a fresh installation. To create this file, choose Start > Run and in the Open field, enter notepad C:\stiRecover.flg. When asked whether you want to create a new file, click Yes, then close Notepad.
Step 9 Install the system software release 2.6.2 by using the Cisco ICS 7750 System Software CD-ROM for Release 2.6.2.
Tip For more information on how to perform these tasks, review the Cisco ICS 7750 documentation at http://www.cisco.com/univercd/cc/td/doc/product/voice/ics/icsapps/icscm/icscm33/index.htm
Step 10 Install Cisco Security Agent (CSA) Release 1.1(7) or later by downloading the installation web file that is available on the cryptographic website. To obtain the most recent version of CSA and readme documentation, go to http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des.
Step 11 Upgrade the SPE to Cisco-provided operating system 2000.2.6 by using the Cisco IP Telephony Server Operating System OS Upgrade CD for OS 2000.2.6 included with your upgrade kit. Or you can download the operating system web file. To obtain the most recent version of the operating system upgrade and readme documentation, go to http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des
Step 12 Install the Cisco-provided OS service release (SR4). Download the most recent version of the operating service release and readme documentation at http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des
Note Do not install the Windows OS 2000.2.6 SR4 upgrade on any SPE310s that are running Cisco Unity.
Continue to the instructions for installing Cisco CallManager 4.0(2a) in the "Upgrading to Cisco CallManager 4.0(2)" section.
Preparing to Upgrade from Cisco CallManager 3.3(x) to Cisco CallManager 4.0(2a)
For SPEs that are already running system software release 2.6.2 and Cisco CallManager 3.3(x), you do not need to reimage the SPE.
Review the "Upgrading from Cisco CallManager 3.3 (If you Are Not Replacing Hardware)" section in the Upgrading Cisco CallManager Release 4.0(2) document and note items that apply to your current system.
Preparing the SPE for the Upgrade
Before installing the Cisco CallManager 4.0(2) software, you must backup all the Cisco CallManager data. Follow these steps to prepare for the upgrade.
Step 1 Backup your system with the Cisco IP Telephony Applications Backup and Restore System version 4.0(2) or later. Obtain the most recent version of the Cisco IP Telephony Applications Backup and Restore System Administration Guide at this URL: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/4_0/install/backup/index.htm
Step 2 Back up the Cisco CallManager data to a different computer.
Caution Make sure that you save a copy of the files in C:\Recover to an external server. You will need to restore these files after performing the upgrade.
Step 3 Upgrade the SPE to Cisco-provided operating system 2000.2.6 SR4 (or later) by downloading the operating system web file that is available on the cryptographic website. To obtain the most recent version of the operating system upgrade readme documentation, go to http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml
Note Do not install the Windows OS 2000.2.6 SR4 upgrade on any SPE310s that are running Cisco Unity.
For SPEs that are already running system software release 2.6.2 and Cisco CallManager 3.3(x), continue to the Upgrading to Cisco CallManager 4.0(2) instructions.
Upgrading to Cisco CallManager 4.0(2a)
After you have prepared the SPE with the latest versions of the operating system, 2000.2.6SR4 (or later) and System Manager 2.6.2, follow these steps to upgrade Cisco CallManager.
Step 1 If you are upgrading from Cisco CallManager 3.3(2), install Microsoft SQL Service Pack 3a (SQL2KService3.1-0-5.exe or later).
Step 2 If you have not installed the latest Cisco provided OS service release (SR4 or later), install it now.
Step 3 Run the Cisco CallManager 4.0(2a) Upgrade Assistant Utility and resolve all warnings.
Step 4 Install Cisco CallManager 4.0(2a) following the instructions in the Cisco CallManager documentation.
Step 5 Install the latest Cisco CallManager service release (SR1 or later) .
Performing Post-Upgrade Tasks
After you have completed the upgrade, you need to enable applications and services that you disabled during the upgrade.Be sure to reconnect your ICS 7750system to the network.
You can perform the appropriate tasks that are described in the "Performing Post-Upgrade Tasks" section of the Upgrading Cisco CallManager Release 4.0(2) document.
In addition, you must upgrade the Cisco IOS images on the SAP and MRPs.
Note All the Cisco IOS images in the System Manager software library will have been erased. You may want to upload images for the other system cards to the software library also.
Known and Resolved Problems
Known problems (bugs) are graded according to severity level. These release notes contain descriptions of the following problems:
•All severity level-1 or -2 bugs.
•Significant severity level-3 bugs.
•All customer-found bugs (regardless of severity level).
You can search for problems by using the Cisco Software Bug Toolkit. To access the Software Bug Toolkit, perform the following procedure:
Step 1 Log in to Cisco.com.
Step 2 Choose Service & Support > Technical Support Help—Cisco TAC > Tool Index.
Step 3 In the "Jump to" links at the top of the page, click the letter S; then choose Software Bug Toolkit.
You can also access the Software Bug Toolkit by entering the following URL in your web browser:
When upgrading Cisco CallManager, SNMP fails to stop and Cisco CallManager does not install. For the workaround, see the release note enclosure:
When upgrading Cisco CallManager, MSSQLserver fails to stop and Cisco CallManager does not install. For the workaround, see the release note enclosure:
Cisco CallManager information does not display in the Summary view and Detailed view of the Cisco ICS 7750 System Manager, Release 2.6.2 when Cisco CallManager 4.0(1) is installed.
The following documentation is available to support the Cisco ICS 7750 and Cisco CallManager.
Cisco ICS 7750 Documents
The documents described in this section are available at this URL:
The Cisco ICS 7750 software compatibility matrix is available at this URL:
You can click this path to reach the product information and documents on Cisco.com.
Products & Solutions: Voice and IP Communications : All Voice Products: Voice Servers: Cisco ICS 7700 Series Integrated Communications Systems:
Cisco CallManager Release 4.0(2) Documents
Refer to the Cisco CallManager Documentation Guide for Release 4.0(2) for a complete list of documentation at this URL:
You can click this path to reach the documents on Cisco.com.
Products & Solutions: Voice and IP Communications: Cisco CallManager: Technical Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
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Obtaining Technical Assistance
For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.
Cisco Technical Support Website
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Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool automatically provides recommended solutions. If your issue is not resolved using the recommended resources, your service request will be assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:
For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
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For a complete list of Cisco TAC contacts, go to this URL:
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
•Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:
•The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:
•Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:
•Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:
•iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:
•Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:
•World-class networking training is available from Cisco. You can view current offerings at this URL:
This document is to be used in conjunction with the documents listed in the "Related Documentation" section.
Copyright © 2004
Cisco Systems, Inc. All rights reserved.