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Release Notes for Cisco Unity Voice Mail Release 3.0(1) for the Cisco ICS 7750

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Release Notes for Cisco Unity Voice Mail Release 3.0(1) for the Cisco ICS 7750

Table Of Contents

Release Notes for Cisco Unity Voice Mail Release 3.0(1) for the Cisco ICS 7750

Contents

System Requirements

Qualified Product Combinations for Cisco Unity Voice Mail, Cisco CallManager, and the AV-Cisco TSP

Determining the Software Version

Supported Components and Functionality, Release 3.0(1)

Windows 2000 Server

Microsoft Data Engine

SQL Database Directory Synchronization

Microsoft Exchange 2000 Message Store

Microsoft Exchange 2000 Connector

Microsoft Exchange 2000 Circular Logging

Users Homed on an Microsoft Exchange 2000 Cluster

Cisco CallManger 3.1(2) Integration

Cisco Unity Voice Mail Operation and Administration

Accessing Cisco Unity Administrator and ActiveAssistant

Automated Attendant and Directory Assistance Transfers

Event Notification Utility

Multiple Extension Support

Extension Remapping

Report Generation from Persistent Database

Location Addressing Option Settings

Message Interface Unit Factoring

Process Factoring

Voice Networking

Dialing Plans

Directory Handler Search Options

AMIS

Installation Notes

Preferred DNS Server

Installer Account

Choosing the Windows Account Used for Installing Cisco Unity Voice Mail

Active Directory Permissions Required

User Rights Required

Using License Synchronizer

Limitations and Restrictions

Digital Networking with Cisco Unity Voice Mail for the Cisco ICS 7750

Multiple Cisco Unity Servers Integrated with a Networked Phone System

Recording Names and Messages

Windows Terminal Services

Integrations with Traditional Phone Systems

System Administration Access

Open Caveats

Troubleshooting

Documentation Updates

Errors

Creating Organizational Units: Reference in Installing Cisco Unity Voice Mail on the Cisco ICS 7750

Message Notification Page: Field Help in the Cisco Unity ActiveAssistant

Network Settings: Field Table in the Cisco Unity System Administration Guide

Changes

Deleting Cisco Unity Voice Mail Accounts

Omissions

Microsoft Exchange 2000 Must Be Running to Install Cisco Unity Voice Mail

Message Waiting Indicators Are Not Promptly Turned On and Off

Related Documentation

Obtaining Documentation

World Wide Web

Documentation CD-ROM

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco.com

Technical Assistance Center

Cisco TAC Web Site

Cisco TAC Escalation Center


Release Notes for Cisco Unity Voice Mail Release 3.0(1) for the Cisco ICS 7750


December 2001

These release notes describe the features, limitations and restrictions, and open caveats for Cisco Unity Voice Mail, Release 3.0(1) for the Cisco ICS 7750.

Use these release notes with the Release Notes for the Cisco ICS 7750 for System Software Release 2.x.x, as well as the documents listed in the "Related Documentation" section.

Contents

These release notes contain the following sections:

System Requirements

Determining the Software Version

Supported Components and Functionality, Release 3.0(1)

Installation Notes

Limitations and Restrictions

Open Caveats

Troubleshooting

Documentation Updates

Related Documentation

Obtaining Documentation

Obtaining Technical Assistance

System Requirements

For hardware component information and software requirements, refer to the "Installation Requirements" chapter in the Installing Cisco Unity Voice Mail on the ICS 7750 guide.

Qualified Product Combinations for Cisco Unity Voice Mail, Cisco CallManager, and the AV-Cisco TSP

Cisco Unity Voice Mail and the AV-Cisco TSP have been qualified for the following product combinations only.

Table 1 Qualified Product Combinations

Cisco Unity
AV-Cisco TSP
Cisco CallManager

3.0(1)

3.0(2)

3.1(2c) ICS 7750 version



Note Cisco Unity Voice Mail, including Digital Networking and AMIS features, has been qualified on the Cisco ICS 7750. Other features of Cisco Unity, such as e-mail and unified messaging, have not been qualified on the Cisco ICS 7750.


Determining the Software Version

After Cisco Unity Voice Mail is installed, you might need to check the software version in use. By using the Cisco Unity Administrator application, you can find the software version information by choosing System > Configuration > Software Version.

If the Cisco Unity server is down, follow these steps to determine the Cisco Unity Voice Mail version:


Step 1 Using Windows Explorer, browse to the CommServer directory.

Step 2 Right-click the AvCsMgr.exe file, and click Properties.

Step 3 In the Properties window, click the Version tab.

Step 4 In the Item Name list, click Product Version. The Cisco Unity version number is displayed in the Value window.


Follow these steps to determine the AV-Cisco TSP version in use:


Step 1 Using Windows Explorer, browse to the W2KS\System32 directory.

Step 2 Right-click the Avskinny.tsp file, and click Properties.

Step 3 In the Properties window, click the Version tab. The AV-Cisco TSP version number is displayed in the File Version setting.


Supported Components and Functionality, Release 3.0(1)

This section lists the supported software components and describes the Cisco Unity Voice Mail functionality.

Windows 2000 Server

Microsoft Windows 2000 Server is the default operating system for Cisco Unity Voice Mail version 3.0(1) configurations. Cisco Unity Voice Mail runs with Windows 2000 Server and Service Pack 2 for U.S. English systems only.

Windows NT versions 4.0 and earlier are not supported with Cisco Unity version 3.0(1).

Microsoft Data Engine

Cisco Unity Voice Mail for the Cisco ICS 7750 uses only Microsoft Data Engine (MSDE) for local data storage for the Global Address List (GAL). MSDE is designed and optimized for use on small computer systems and supports up to 16 voice-mail ports. MSDE is based on the same data engine as SQL Server, and it is compatible with other SQL databases.

SQL Database Directory Synchronization

Cisco Unity Voice Mail directory information is synchronized with the existing Active Directory by using Cisco Unity connectors. Cisco Unity supports a GAL of 100,000 users while maintaining current performance levels of the telephone user interface (TUI) in a networked configuration. This allows installations in which the GAL is very large and Cisco Unity subscribers are a subset of the GAL.

Microsoft Exchange 2000 Message Store

Microsoft Exchange 2000 is the platform for storing voice-mail messages in Cisco Unity Voice Mail for the Cisco ICS 7750.

Microsoft Exchange 2000 Connector

Cisco Unity Voice Mail uses Microsoft Exchange 2000 Server as the backbone of its Digital Networking, message storage, and corporate directory. This includes the Active Directory connector to synchronize directory information with the SQL database.

Microsoft Exchange 2000 Circular Logging

Circular logging is off by default in Microsoft Exchange 2000.

When circular logging is on, the disk drive does not fill up with logs. However, when the log cycles, changes that were overwritten cannot be recovered.

When circular logging is off, better disaster recovery is possible, if managed correctly. However, if the Exchange information is not periodically backed up, the logs will continue to grow until the disk drive is full. A full disk drive can cause serious system performance problems.

For more information, refer to the article "XADM: How Circular Logging Affects the Use of Transaction Logs" (article ID Q147524) on the Microsoft Product Support Services website.

Users Homed on an Microsoft Exchange 2000 Cluster

Cisco Unity Voice Mail for Cisco ICS 7750 cannot be installed inside an Microsoft Exchange 2000 cluster.

Cisco CallManger 3.1(2) Integration

Cisco Unity Voice Mail can be integrated only with Cisco CallManager version 3.1(2c) with the installer for Cisco ICS 7750.

Cisco Unity Voice Mail Operation and Administration

This section describes improvements and features for Cisco Unity Voice Mail administration and operation.

Accessing Cisco Unity Administrator and ActiveAssistant

You must use Microsoft Internet Explorer, version 5.5 to connect to the Cisco Unity Administrator and the ActiveAssistant. You can access Cisco Unity Administrator by entering:

http://server name/web/sa

You can access ActiveAssistantby entering:

http://server name/web/aa

Automated Attendant and Directory Assistance Transfers

Transfers from the automated attendant and directory assistance have been enhanced for configurations in which two or more Cisco Unity servers are connected to a single, corporate-wide directory with the Cisco Unity servers integrated with a networked phone system.

When the Cisco Unity servers are added to a dialing domain, callers who reach the opening greeting of your organization can dial the extension of any subscriber or look up any subscriber in directory assistance. The call is transferred regardless of which Cisco Unity server in the dialing domain the subscriber is associated with. However, in some cases, call transfer settings will be unavailable.

For information, see the "Automated Attendant Transfers to Networked Cisco Unity Servers" section. Also refer to the following sections in the Cisco Unity System Administration Guide: "With a Single Directory" in the "Digital Networking" chapter, and "Directory Handler Search Options Settings" in the "Directory Handler Settings" chapter.

Event Notification Utility

The Cisco Unity Event Notification utility is enabled by default.

Multiple Extension Support

Cisco Unity Voice Mail allows multiple IDs to be associated with each subscriber, supporting multiple line appearances and phone numbers that vary in length at different locations.

Extension Remapping

Cisco Unity Voice Mail provides the ability to convert the calling numbers and forwarding numbers of calls that it handles to the extensions of your choice. The feature is useful when the phone system cannot map multiple extension numbers on a subscriber phone to a single Inbox. The remapping extension feature is qualified to support the Cisco CallManager integration.

For information, refer to the appendix "Remapping Extension Numbers" in the Cisco CallManager 3.1 Integration Guide.

Report Generation from Persistent Database

The new architecture for reports contains performance improvements that allow Cisco Unity to provide two types of reports:

Log-Based Reports

Data included in the Cisco Unity Administrator log-based reports reflects the activity of a particular Cisco Unity entity or event over a period of time. Cisco Unity automatically gathers and stores data that is used in log-based reports every 30 minutes. In the Cisco Unity Administrator, choose System > Configuration > Setting, and specify how long Cisco Unity stores the data in the Cleanup Interval for Logger Data Files field. For example, if you set the field to 3, a log-based report will reflect activity for the last three days, even if you specified more than three days in the time range for the report.

Snapshot Reports

Data included in snapshot reports shows the status of a particular Cisco Unity entity at the time you generate a report. You do not specify a time range for a snapshot report. For large systems, snapshot reports may take a significant amount of time to generate.

Location Addressing Option Settings

The Location Addressing Option settings in the Cisco Unity Administrator allow you to select the scope of the search for subscribers in the system. These settings affect how Cisco Unity looks for a matching subscriber or presents a list of subscribers, as in the following situations:

When a subscriber uses the phone to address a message by number or by spelled name

When a subscriber uses the phone or the ActiveAssistant to change the members of a private list

When an administrator uses the Cisco Unity Administrator to change the members of a private list or a public distribution list

For information, refer to the "Location Addressing Option Settings" section in the "Network Settings" chapter of the Cisco Unity System Administration Guide.

Message Interface Unit Factoring

Message Interface Unit (MIU) factoring is an architectural change that extends Cisco Unity to other call-control and media-streaming protocols, such as SIP, RTP, and H.323. MIU factoring also provides more rapid response time for IP and traditional phone system integrations.

Process Factoring

With some exceptions, Cisco Unity has been a single process with multiple threads. Failure in any area required a restart of the entire application. Process factoring begins the effort to allow Cisco Unity to run as a coherent collection of processes, each of which can be maintained separately.

With the Cisco Unity 3.0(1) release, each process has its own LogMgr and writes its own diagnostic log file. MaestroTools continues to provide direction for all logging, including instructions for each instance in which LogMgr cycles the logs when the logs exceed the allowed size.

Voice Networking

This section describes changes and improvements in networking Cisco Unity Voice Mail with other Cisco Unity servers.

Dialing Plans

Cisco Unity Voice Mail provides dialing domains and alternate extensions, which are primarily useful in organizations with two or more Cisco Unity servers connected to a single, corporate-wide directory. With these enhancements, the number that a subscriber dials when addressing a message to a subscriber associated with another Cisco Unity server is the same number the subscriber uses when calling. For information, refer to the "With a Single Directory" section in the "Digital Networking" chapter of the Cisco Unity System Administration Guide.

Alternate extensions also have other purposes beyond their use in Digital Networking, such as handling multiple line appearances on subscriber phones. For information, refer to the "Subscriber Alternate Extension Settings" section in the "Subscriber Settings" chapter of the Cisco Unity System Administration Guide.

Directory Handler Search Options

Cisco Unity Voice Mail allows two choices for directory handler searches:

Local Cisco Unity
Server Only

Restricts directory handler searches to subscribers associated with the Cisco Unity server that the caller dialed.

Dialing Domain

Expands directory handler searches to include subscribers associated with other Cisco Unity servers within a dialing domain.


For information, refer to the "Directory Handler Search Options Settings" section in the "Directory Handler Settings" chapter of the Cisco Unity System Administration Guide.

AMIS

The Audio Messaging Interchange Specification (AMIS) analog protocol is supported, allowing Cisco Unity Voice Mail to exchange voice messages with other AMIS-compliant voice messaging systems. The following systems are supported:

Active Voice Repartee

Avaya Octel 250

Avaya Octel 350

Avaya Octel 100 Messaging

Avaya OctelNet is not supported with Cisco Unity version 3.0. (Note that Siemens PhoneMail is currently being tested for qualification.)

For information on other AMIS-compliant voice messaging systems that may have been qualified since this document was published, call the product manager in ECSBU Marketing, at 206 256-2900.

For information, refer to the "AMIS" and "Reports" chapters of the Cisco Unity System Administration Guide.

When configuring AMIS with Cisco Unity Voice Mail on the Cisco ICS 7750, you can find detailed information at the following URL:

http://www.cisco.com/cgi-bin/Support/PSP/psp_view.pl?p=Hardware:ICS_7750

Installation Notes

This section lists important information to know before you begin the installingCisco Unity Voice Mail.

Preferred DNS Server

Cisco Unity Voice Mail requires a Domain Name System (DNS). You can install a DNS server on the SPE running Cisco Unity Voice Mail. This is a requirement for a standalone Cisco Unity Voice Mail configuration on the Cisco ICS 7750 system. You must use ICS Configuration to configure the preferred DNS server IP address for the SPEs in the Cisco ICS 7750.

Installer Account

You can install Cisco Unity Voice Mail by using any account with the appropriate Windows and Exchange rights and permissions. When the installation process is complete, the account that you used to install Cisco Unity Voice Mail is automatically given proper security rights to access the Cisco Unity Administrator. The purpose of the installer access rights is to allow you to create new Cisco Unity subscribers for initial setup, including subscribers who will administer Cisco Unity Voice Mail.

Choosing the Windows Account Used for Installing Cisco Unity Voice Mail

The local system account owns most of the Cisco Unity Voice Mail services. The Windows account with which you log on to install Cisco Unity Voice Mail owns the rest of the services. Changing the owner or the password for each of these services is time consuming, so be sure to choose an account that you do not intend to change regularly. You may even want to create an account whose sole purpose is to be the owner of the Cisco Unity services.

Table 2 lists Cisco Unity services and the account that owns each.

Table 2 Cisco Unity Services and Owner Accounts

Services
Owner Account

AvCsMgr

Local system account

AvCsGateway

Local system account

AvDirChangeWriter

Local system account

AvDSAD

The account used to install Cisco Unity Voice Mail

AvDSGlobalCatalog

The account used to install Cisco Unity Voice Mail

AvGaenSvr

Local system account

AvRepDirSvrSvc

Local system account

AvUMRSyncSvr

Local system account


Cisco Unity Setup creates a number of Cisco Unity objects in Active Directory and in Microsoft Exchange 2000; therefore, the account with which you log on must have the proper security access to perform the necessary operations.

You can use the same account to install Cisco Unity as you use to install Microsoft Exchange 2000 on the SPE running Cisco Unity Voice Mail.

Active Directory Permissions Required

The account that you use to install Cisco Unity Voice Mail must have the following Active Directory permissions:

Be a member of the Local Administrators group on the SPE running Cisco Unity Voice Mail.

Be a member of the Domain Administrators group. (Accounts used to administer Cisco Unity Voice Mail do not require this permission.)

User Rights Required

The account that you use to install Cisco Unity Voice Mail must have the following user rights:

The right to act as part of the operating system

The right to log on as a service

Because the Cisco Unity Voice Mail SPE is also the domain controller, you grant these rights by using the domain controller security policy. When you install Cisco Unity Voice Mail with the same account as you used to install Microsoft Exchange 2000, the necessary permissions will be available for integrating the Cisco Unity Voice Mail directory with Exchange 2000.


Caution If the account used to install Cisco Unity Voice Mail is not a member of the Domain Administrators group, you cannot create subscriber accounts by using the Cisco Unity Administrator. Instead, you must import subscribers from Microsoft Exchange or from a comma-delimited text file.

Using License Synchronizer

The License Synchronizer function is designed to update and synchronize license information when restoring a configuration. Only use it when you have restored a previous configuration. To access this function, choose Start > Programs > Unity > License Synchronizer.

Limitations and Restrictions

This section lists the known limitations and restrictions in features and functionality for Cisco Unity Voice Mail for the Cisco ICS 7750.

Digital Networking with Cisco Unity Voice Mail for the Cisco ICS 7750

Cisco Unity Voice Mail uses the plain old voice mail with local area network (POV/LAN) version of Cisco Unity. Like other versions of Cisco Unity, POV/LAN supports Digital Networking features.

When you are installing Cisco Unity Voice Mail in an existing network of Cisco Unity servers, and you plan to use Digital Networking, follow these recommendations:

Install Cisco Unity Voice Mail in its own domain, not in an existing domain.

Create a separate Exchange organization for Cisco Unity Voice Mail.

Use the Simple Mail Transport Protocol (SMTP) connector and the Internet Voice Connector (IVC) to interface with other Cisco Unity servers.

If you add Cisco Unity Voice Mail into an existing Exchange organization, in which subscribers are using Microsoft Outlook clients for e-mail, they can receive voice-mail messages in their Outlook In boxes. Subscribers will not have the ViewMail for Outlook (VMO) client to access these voice-mail messages correctly. Cisco Unity Voice Mail provides licensing to use Microsoft Exchange for storing only voice-mail messages.

You can avoid these issues, when using Digital Networking, by installing Cisco Unity Voice Mail in a separate domain. Use the SMTP connector and the IVC to interface with the existing Exchange infrastructure. Cisco Unity Voice Mail uses blind addressing to send voice messages among other Cisco Unity servers.

When configuring Digital Networking with Cisco Unity Voice Mail on the Cisco ICS 7750, you can find detailed information at the following URL:

http://www.cisco.com/cgi-bin/Support/PSP/psp_view.pl?p=Hardware:ICS_7750

Multiple Cisco Unity Servers Integrated with a Networked Phone System

The following limitations exist when more than one Cisco Unity server is integrated with a networked phone system. (On a networked phone system, subscribers can dial an extension rather than a full phone number when they call someone who is at another location on the phone network.)

Automated Attendant Transfers to Networked Cisco Unity Servers

When you set up Digital Networking to work with a single, corporate-wide directory and networked phone system, be aware that the default settings for the automated attendant allow transfers only to subscribers associated with the local Cisco Unity server.

To set up the automated attendant so that callers can be transferred to subscribers associated with multiple Cisco Unity servers in the same dialing domain, refer to the "With a Single Directory" section in the "Digital Networking" chapter of the Cisco Unity System Administration Guide.

Call Transfer Settings Unavailable

When calls are transferred from the automated attendant or directory assistance to subscribers not associated with the local server, the transfers are automatically handled by the phone system (release to switch)—rather than by Cisco Unity (supervised transfer)—even if these subscribers are set up for supervised transfers. Call screening, call holding, and announce features are not available on these calls.

For information, refer to the following sections in the Cisco Unity System Administration Guide: "With a Single Directory" in the "Digital Networking" chapter, and "Directory Handler Search Options Settings" in the "Directory Handler Settings" chapter.

Subscriber ID Unavailable

When a subscriber calls another subscriber who is associated with a different Cisco Unity server, and if the call is forwarded to voice mail, Cisco Unity cannot identify who left the message. Instead, the message is handled as though it came from an unidentified caller.

Subscriber Non-Delivery Reports

Subscribers can send a voice-mail message to another Unity voice-mail system by using the Cisco Unity Digital Networking feature and blind addressing. The subscriber records the message and enters a known extension number for another subscriber. When Digital Networking is used with blind addressing, the extension number is not validated. When a subscriber sends a message to an invalid extension number, the system accepts the voice mail and returns a "successfully delivered" message to the sender. A non-delivery report (NDR) for an invalid extension is not generated or sent to the sender; therefore, the sender does not know when a message was sent to an invalid extension.

Subscribers can send a voice message to an AMIS-compliant voice-mail system, and they have the option to be sent a delivery report. An NDR is sent in the event of an unsuccessfully delivered message, but no report is sent if the message is delivered successfully.

Recording Names and Messages

When new subscribers place their first call to the Cisco Unity Voice Mail system, they go through the initial mailbox setup process. Subscribers are prompted to record their names, but there is no prompt to tell users to press the pound (#) key to end the recording.

When using the voice-mail system to listen to and record voice-mail messages, subscribers hear prompts that provide options of listening to and rerecording messages before the messages are sent. When a subscriber chooses to re-record a message, there is no beep tone to alert the subscriber to begin recording the new message. The recorded prompts do not tell the user to press pound (#) to end the recording.

Windows Terminal Services

For information, refer to the Technical Tips website at the following URL:

http://www.cisco.com/warp/customer/788/AVVID/vmum.shtml

Integrations with Traditional Phone Systems

Integrations with traditional phone systems are not supported with Cisco Unity Voice Mail for the Cisco ICS 7750 or in a dual phone system environment with Cisco CallManager.

System Administration Access

Use only Microsoft Internet Explorer 5.5 to access the Unity Administrator and online help web pages. This is the only tested and supported browser.


Note After Microsoft Windows 2000 updates are installed, the Microsoft Internet Explorer incorrectly displays Service Pack 1. This incorrect indication has been reported to Microsoft.


Open Caveats

This section describes open caveats in Cisco Unity Voice Mail 3.0(1).

Caveats are unexpected behavior or defects in Cisco software releases. They are graded according to severity level. These release notes contain information for severity levels 1, 2, and 3 only.

You can search for known problems on the Cisco bug tracking system tool, called Bug Navigator II.

To access Bug Navigator II, perform one of the following actions:

Enter the following URL in your web browser:

http://www.cisco.com/support/bugtools

Log in to CCO and select Service & Support > Technical Assistance Center > Tools > Software Bug Toolkit  Bug Navigator II

Table 3 lists possible incorrect behavior by Cisco Unity 3.0(1).

Table 3 Cisco Unity Release 3.0(1) Open Caveats 

Caveat Number
Description

CSCdv41443

Message waiting indicator (MWI) lamp remains on after messages are heard.

When Cisco Unity goes off line, and new messages are left for a subscriber, the MWI lamp lights. The subscriber listens to messages in ViewMail for Microsoft Outlook. When Cisco Unity comes back online, the MWI lamp remains on even though there are no new messages.

Workaround

Force an MWI synchronization from the Cisco Unity Administrator Switch page. However, this may not synchronize MWIs for all subscribers.

CSCdv22147

Administrators use Cisco Unity Administrator to add new voice-mail subscribers. When using the Default Subscriber template and the Default Administrator template, administrators receive this message: "Couldn't create the object because no more licenses were available."

The two default templates use classes of service that include ViewMail for Outlook licensing. Cisco Unity Voice Mail does not have licensing enabled for the ViewMail for Outlook feature; therefore, the administrator receives an error.

Workaround

Use this procedure to correct the classes of service for the Default Subscriber and Default Administrator templates.

1. Open Cisco Unity Administrator.

2. In the left pane, under Subscribers, choose Class of Service.

3. Open the Default Subscriber Class of Service (COS).

4. Choose Licensed Features.

5. Uncheck the ViewMail for Outlook check box.

6. Save the change.

Make the same change to the class of service for Default Administrator, and save the change. After you have made the changes, use the Default Subscriber and Default Administrator templates to add new subscribers.

CSCdu20085

Exiting the software by using the Cisco Unity icon in the status area of the taskbar does not always stop all Cisco Unity services.

Workaround

To stop Cisco Unity services manually, choose Start > Programs > Administrative Tools > Services.

CSCdu61260

Inetinfo service leaks memory and fails under load test.

The load test was done with 20 ActiveAssistant sessions open and running continuously. The memory leak was detected by using the performance monitor.

Workaround

Stop and restart the Internet connection.

CSCdu61308

AvDSAD service leaks memory when under heavy load test.

Two load utilities were running: MailUserWriter and DlistMemberAddDelete. (MailUserWriter goes through the Cisco Unity subscribers and makes property changes on each. DlistMemberAddDelete adds and then removes subscribers from a distribution list.) Each utility was set to make one change per millisecond, although the actual rate was probably limited by the speed of the software. In this test, the DirChangeWriter kept up with the changes queued by the DirChangeMonitor, but the AvDSAD service leaked memory.

Workaround

If the AvDSAD service stops running, restart it by choosing Start > Programs > Administrative Tools > Services.

CSCdv47306

Cisco Unity Voice Mail stops delivering outbound AMIS messages when the voice-messaging port that is attempting the AMIS delivery is reset through the Status Monitor.

Workaround

Stop Cisco Unity with the Unity icon on the status bar; then restart it.

CSCdv4406

When subscribers are deleted by means of Cisco Unity Administrator, they cannot be added back.

The Exchange mailbox is not automatically deleted by design.This prevents the administrator from accidentally deleting a subscriber's Microsoft Exchange account.

Workaround

The administrator must also delete the subscriber's mailbox in Microsoft Exchange. Then the subscriber can be added to the system.

CSCae08096

The fail-safe prompt "The system is not available to process your call; please try again later" is heard when Cisco Unity is called, and an AvPhraseServer_MC error is logged in the Application event log.

This problem is caused by the improper registering of AvPhraseServerSvr.dll.

Workaround

Open a command prompt window and make this change:

1. At a command prompt, go to the CommServer\Components directory.

2. Enter regsvr32 AvPhraseServerSvr.dll.

3. Press Enter.

CSCae05929

Subscribers cannot listen to some new voice messages after the system clock has been updated.

After the system clock has been reset backward (that is to an earlier time), messages with a time stamp between the updated time and the former time are no longer accessible by phone.

Workaround

Change the system clock again to access the messages:

1. Set the system clock to the former time.

2. Listen to the messages.

3. Reset the system clock to the correct time.

CSCdv20501

Cisco Unity does not start, and it lists errors in the system log: "DCOM error. The service did not start due to logon failure..."

This happens when the password for Unity_server name has expired, and Cisco Unity services are running under the account.

Workaround

Reset the password for the Unity_server name account, modify the password for services, and check the Password Never Expires check box for the account in the Cisco Unity Administrator.


Troubleshooting

Cisco Unity troubleshooting information is available in the following forms:

In the Cisco Unity Troubleshooting Guide, which is available on the Cisco Unity Documentation and Supplemental Files CD-ROM and on Cisco.com at

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity30/tsg/tsg301/index.htm

As Online Documentation in the Cisco Unity Administrator.

At the Cisco.com website:

http://www.cisco.com/warp/public/788/AVVID/vmum.shtml

Backup and restore procedures for Cisco Unity Voice Mail are located at:

http://www.cisco.com/cgi-bin/Support/PSP/psp_view.pl?p=Hardware:ICS_7750

Documentation Updates

This section lists corrections and updates to and omissions from the Cisco Unity documentation.

Errors

The following section describes incorrect information in existing documentation. The correct information will be incorporated in a future documentation release or as otherwise noted.

Creating Organizational Units: Reference in Installing Cisco Unity Voice Mail on the Cisco ICS 7750

In the "Creating Organizational Units in Microsoft Exchange" section of the Installing Cisco Unity Voice Mail on the Cisco Unity ICS 7750 guide, you are incorrectly referred to the Active Directory Users and Computers Help for more information. The correct information is in the Microsoft Exchange 2000 Help.

Message Notification Page: Field Help in the Cisco Unity ActiveAssistant

On the Message Notification page, the Phone Number field does not accept the P and T characters, contrary to what the ActiveAssistant Help field indicates.

In the Call Screening page, the Yes, Ring Me at This Number, field does not accept the P and T characters, contrary to what the ActiveAssistant Help field indicates.

Network Settings: Field Table in the Cisco Unity System Administration Guide

In the "Network Settings" chapter of the Cisco Unity System Administration Guide, Release 3.0(1), in the table that describes the fields on the Network > Location > Addressing Options page, the description of the field Play Location to Subscriber as Part of Search Results is incorrect.

Table 4 provides the correct information.

Table 4 Network > Locations > Addressing Options Page

Field
Considerations

Play Location to Subscriber
as Part of Search Results (Not
applicable to blind addressing)

Check this box to allow subscribers to limit a search to a specific location. When checked, this setting allows subscribers to address a message in two steps. First subscribers select a particular location (either by spelling the name or by entering the Dial ID). If Cisco Unity finds a matching location, then subscribers are prompted to select the extension for the recipient at that location (either by spelling the name or by entering the extension).

This option is useful when the numbers for extensions at different locations are of different lengths or are not unique.


Changes

Deleting Cisco Unity Voice Mail Accounts

You must use Cisco Unity Administrator to delete a Cisco Unity Voice Mail account, but the Windows account and Exchange mailbox for that subscriber are not automatically deleted. An administrator who has the appropriate Windows and Exchange permissions must delete the associated Exchange 2000 mailbox.When you delete Cisco Unity Voice Mail accounts, delete them from the Cisco Unity Administrator before you delete the associated user accounts in Exchange. For more information, refer to the "About Deleting Subscriber Accounts" section in the "About Subscriber Accounts" chapter of the Cisco Unity System Administration Guide.

Omissions

This section lists new and additional information that is not included in the current Cisco Unity documentation. The new and additional information will be incorporated in a future documentation release or as otherwise noted.

Microsoft Exchange 2000 Must Be Running to Install Cisco Unity Voice Mail

Before you do the site-specific part of the Cisco Unity Voice Mail installation, which requires connecting to the directory, confirm that Microsoft Exchange is running. If Exchange is not running, the attempt to connect to the directory will fail.

Message Waiting Indicators Are Not Promptly Turned On and Off

When the ports that turn message waiting indicator (MWIs) lamps on and off are also set to perform other operations, they may be too busy to turn MWIs on and off promptly. You can improve performance by making sure that the entry point of the Cisco Unity port hunt group is not a port that also handles MWIs.

Related Documentation

Table 5 lists the documentation that is available for Cisco Unity Voice Mail installation, configuration, and administration. Locations of these documents are also provided.

Table 5 Cisco Unity Documentation Set 

Document
Location

Installing Cisco Unity Voice Mail on the ICS 7750

Available in print and PDF formats on the Cisco Unity Voice Mail Documentation and Supplemental Files CD-ROM and on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/
voice/ics7750/icsapps/uvminst/index.htm

Cisco CallManager 3.1 Integration Guide

Available in HTML and PDF formats on the Cisco Unity Voice Mail Documentation and Supplemental Files CD-ROM and on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/
voice/c_unity/unity30/integuid/callma31/index.htm

Cisco Unity Customization Worksheets

Available in PDF format on the Cisco Unity Voice Mail Documentation and Supplemental Files CD-ROM and on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/
voice/c_unity/unity30/wsheets/index.htm

Cisco Unity Release Notes

Available in HTML and PDF formats on the Cisco Unity Documentation CD-ROM and on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/
voice/c_unity/unity30/rel_note/301.htm

Also available on the Cisco Software Center website at http://www.cisco.com/cgi-bin/tablebuild.pl/unity

AV-Cisco TSP Release Notes

Available in HTML and PDF formats on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/
voice/c_unity/tsp/tsp302.htm

Also available on the Cisco Software Center website at http://www.cisco.com/cgi-bin/tablebuild.pl/unity

Cisco Unity System Administration Guide

Available in HTML and PDF formats on the Cisco Unity Voice Mail Documentation and Supplemental Files CD-ROM and on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/
voice/c_unity/unity30/sag/sag301/index.htm

Also available as Online Documentation in the Cisco Unity Administrator

Cisco Unity Troubleshooting Guide

Available in HTML and PDF formats on the Cisco Unity Voice Mail Documentation and Supplemental Files CD-ROM and on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/
voice/c_unity/unity30/tsg/tsg301/index.htm

Also available as Online Documentation in the Cisco Unity Administrator

Cisco Unity User Guide

Available in print, and in PDF format on the Cisco Unity Voice Mail Documentation and Supplemental Files CD-ROM and on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/
voice/c_unity/unity30/ug/index.htm

Cisco Unity at a Glance for Standard Conversation card

Available in print, and in PDF format on the Cisco Unity Voice Mail Documentation and Supplemental Files CD-ROM and on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/
voice/c_unity/unity30/conv/stanconv/index.htm

Cisco Unity at a Glance for Optional Conversation card

Available in print, and in PDF format on the Cisco Unity Voice Mail Documentation and Supplemental Files CD-ROM and on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/
voice/c_unity/unity30/conv/conv1/index.htm


Obtaining Documentation

The following sections explain how to obtain documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at the following URL:

http://www.cisco.com

Translated documentation is available at the following URL:

http://www.cisco.com/public/countries_languages.shtml

Documentation CD-ROM

Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.

Ordering Documentation

Cisco documentation is available in the following ways:

Registered Cisco Direct Customers can order Cisco product documentation from the Networking Products MarketPlace:

http://www.cisco.com/cgi-bin/order/order_root.pl

Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:

http://www.cisco.com/go/subscription

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

Documentation Feedback

If you are reading Cisco product documentation on Cisco.com, you can submit technical comments electronically. Click Feedback at the top of the Cisco Documentation home page. After you complete the form, print it out and fax it to Cisco at 408 527-0730.

You can e-mail your comments to bug-doc@cisco.com.

To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:

Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.

Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you to

Streamline business processes and improve productivity

Resolve technical issues with online support

Download and test software packages

Order Cisco learning materials and merchandise

Register for online skill assessment, training, and certification programs

You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to the following URL:

http://www.cisco.com

Technical Assistance Center

The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.

Inquiries to Cisco TAC are categorized according to the urgency of the issue:

Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.

Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.

Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.

Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.

Cisco TAC Web Site

The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to the following URL:

http://www.cisco.com/tac

All customers, partners, and resellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to the following URL to register:

http://www.cisco.com/register/

If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com registered user, you can open a case online by using the TAC Case Open tool at the following URL:

http://www.cisco.com/tac/caseopen

If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In addition, please have available your service agreement number and your product serial number.