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Release Notes for Cisco Unity 4.0(4) on the Cisco ICS 7750

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Release Notes for Cisco Unity Release 4.0(4) on the Cisco ICS 7750

Table Of Contents

Release Notes for Cisco Unity Release 4.0(4) on the Cisco ICS 7750

Contents

Software Discs for Cisco Unity Release 4.0 for the Cisco ICS 7750

New and Changed Support for Cisco Unity

Limitations and Restrictions

Cisco Unity Unified Messaging on the Cisco ICS 7750

Cisco Unity Voice Messaging on the Cisco ICS 7750

Windows Terminal Services Limitations

Text-to-Speech Does Not Play Name in From Field

Qualified Combinations of Product Releases

Required and Optional Service Packs for Cisco Unity 4.0(4)

Cisco Unity Releases and Supported Subscriber Software

New and Changed Functionality in Cisco Unity

New and Changed Functionality—Release 4.0(4)

Upgrading to Cisco Unity 4.0(4) on the Cisco ICS 7750

Reinstalling Cisco Unity on the Cisco ICS 7750

Changing the NetBIOS Settings for the SPE for Cisco Unity

Tips for Using Cisco Unity System Preparation Assistant With the Cisco ICS 7750

Migrating Cisco Unity to an MCS Server

Transferring Unity Licenses

Migrating Cisco Unity to an MCS Server

Known and Resolved Problems

Known Problems

Resolved Problems

Cisco Unity Demonstration System

Related Documentation

Documentation Updates

Obtaining Documentation

Cisco.com

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco Technical Support Website

Submitting a Service Request

Definitions of Service Request Severity

Obtaining Additional Publications and Information


Release Notes for Cisco Unity Release 4.0(4) on the Cisco ICS 7750


October, 2004

These release notes describe features and functionality related to Cisco Unity 4.0(4) that are unique to the Cisco Integrated Communications System 7750 (ICS 7750). For more information about Cisco Unity Release 4.0(4), use the Release Notes for Cisco Unity Release 4.0(4) at this URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html


Note For the latest version of the Release Notes for Cisco Unity 4.0(4) on the Cisco ICS 7750, go to this URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/ics/icsapps/icsunity/um40/index.htm


Contents

These release notes contain the following sections:

Software Discs for Cisco Unity Release 4.0 for the Cisco ICS 7750

New and Changed Support for Cisco Unity

Limitations and Restrictions

Qualified Combinations of Product Releases

New and Changed Functionality in Cisco Unity

Upgrading to Cisco Unity 4.0(4) on the Cisco ICS 7750

Reinstalling Cisco Unity on the Cisco ICS 7750

Migrating Cisco Unity to an MCS Server

Known and Resolved Problems

Resolved Problems

Related Documentation

Obtaining Documentation

Obtaining Technical Assistance

Software Discs for Cisco Unity Release 4.0 for the Cisco ICS 7750

The Cisco Unity 4.0(4) product for the Cisco ICS 7750 includes the following CD-ROM discs:

Cisco Unity Application, Version 4.0, Disc 1 through 3

Cisco Unity Localizations, Version 4.0, Discs 4 through 25

Microsoft Internet Explorer Version 6.0

Cisco Unity Service Packs (Discs 1 and 2)

Cisco Unity Message Store 5.5 (Microsoft Exchange 5.5)

Cisco Unity Enterprise Message Store 2000 (Microsoft Exchange 2000)

Cisco Unity Data Store 2000 (Microsoft SQL Server and MSDE)

Cisco Unity 4.0(4) Post-Install

The Cisco Unity 4.0 product also includes this printed documentation:

About Cisco Unity Documentation

Read This First for Cisco Unity Upgrades on the Cisco ICS 7750


Note The Cisco Unity DVD disc is not supported for installing Cisco Unity on the Cisco ICS 7750.


New and Changed Support for Cisco Unity

For information about the new features that are supported in Cisco Unity Release 4.0(4), refer to the Release Notes for Cisco Unity Release 4.0(4) at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity40/relnote/cu404rn.htm

Limitations and Restrictions

Cisco Unity 4.0 on the Cisco ICS 7750 does not support the following:

Microsoft SQL 2000 for the Cisco Unity data store.

Cisco Unity failover.

Disk partitioning.

Redundant Arrays of Independent Disks (RAID).

DVD installation for Cisco Unity Software.

Japanese graphical user interface (GUI).

IP Fax Configuration Wizard. An external router that supports the store-and-forward fax over IP (T.37) is required for supporting inbound fax.

Localized versions of the data store and message store software applications. The Cisco ICS 7750 supports only the English version of Windows 2000; therefore, the German, French, and Japanese versions of the data store and message store applications are not supported.

Cisco Unity Unified Messaging on the Cisco ICS 7750

Cisco Unity Unified Messaging Release 4.0 on the Cisco ICS 7750 has the following restrictions:

With a minimum of 512 MB of RAM on the SPE, up to 32 ports and 500 users are supported.

The system processing engine (SPE) for running Cisco Unity supports only Microsoft Desktop Engine (MSDE) 2000; it does not support Microsoft SQL 2000.

Cisco Unity Unified Messaging on the Cisco ICS 7750 supports Microsoft Exchange 2000, Exchange 5.5, or IBM Lotus Domino and Active Directory running on an external server only.

Cisco Unity on the Cisco ICS 7750 supports up to 50 Cisco CPA sessions.

Cisco Unity Voice Messaging on the Cisco ICS 7750

Cisco Unity Voice Messaging Release 4.0 on the Cisco ICS 7750 has the following restrictions:

With a minimum of 512 MB of RAM, up to 16 ports and 350 users are supported.

With a minimum of 1 GB of RAM, up to 32 ports and 500 users are supported.

The SPE for running Cisco Unity has the following support limitations:

Supports Microsoft Desktop Engine (MSDE) 2000 but does not support Microsoft SQL 2000.

Supports Microsoft Exchange 2000 but does not support Exchange 5.5 or Lotus Domino running on the SPE.

Cisco Unity Voice Messaging does not support IBM Lotus Domino.

Cisco Unity Voice Messaging on the Cisco ICS 7750 now supports Exchange 2000 or Exchange 5.5 installed on an external server.

Cisco Unity Voice Messaging on the Cisco ICS 7750 supports up to 50 Cisco CPA sessions.

Windows Terminal Services Limitations

Table 1 lists the limitations for using Windows Terminal Services on a Cisco Unity server with version 4.0(4) and later.

Using Windows Terminal Services to install Cisco Unity is not recommended. To ensure a successful installation, install Cisco Unity directly on the SPE.

Table 1 Windows Terminal Services Limitations with Cisco Unity 

Remote Functionality
Cisco Unity 4.0(4) and Later

Add or delete a subscriber by using the Cisco Unity Administrator

Supported

Use the Cisco Unity Diagnostic tool

Supported

Use the Status Monitor in Tools Depot

Supported

Set the dB level of recorded names and greetings by using the Set Volume utility

Not supported

Convert recorded names and greetings to a different codec by using the Set Wav Format utility

Not supported

Test the Cisco Unity-CM TSP

Supported


Text-to-Speech Does Not Play Name in From Field

When subscribers listen to their e-mail messages by using the Cisco Unity phone conversation, there are instances when the text-to-speech (TTS) feature does not "read" the name in the From field to subscribers. If the message is from someone who is not a Cisco Unity subscriber, the Cisco Unity conversation does not state who sent the message. However, when a message is from a Cisco Unity Subscriber, the Cisco Unity conversation plays the name (if one is recorded) or the extension for that subscriber. This design provides better TTS performance.

For more information, refer to caveat CSCdx95644. See the "Known and Resolved Problems" section for information about locating caveats.

Qualified Combinations of Product Releases

Cisco Unity version 4.0 and the Cisco Unity-Cisco CallManager (Cisco Unity-CM) Telephony Service Provider (TSP) have been qualified for the product combinations listed in Table 2.

Table 2 Qualified Combinations of Product Releases

Cisco Unity Release
Cisco Unity-CM TSP Release
Cisco CallManager Release
ICS System Manager Release

4.0(4)

7.0(4) or later

4.0(2), 4.0(1), 3.3(4), 3.3(3), 3.3(2), 3.3(1), 3.2.(3), 3.2(2), 3.2(1), 3.1(4), 3.1(3), 3.1(2c)

2.6.2, 2.6.0, 2.5.0, 2.4.0, 2.3.0



Note For information about how to determine the Cisco Unity software version, refer to the "Determining the Software Version" section in the Release Notes for Cisco Unity Release 4.0(4).


For the most current list of all qualified version combinations—including combinations qualified after the Cisco Unity Release 4.0—refer to the Compatibility Matrix: Cisco Unity, the Cisco Unity-CM TSP, Cisco CallManager, and Cisco CallManager Express at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/cmptblty/tspmtrx.htm

Required and Optional Service Packs for Cisco Unity 4.0(4)

For the most current list of all supported service packs—including service packs qualified after Cisco Unity Release 4.0(4)—refer to the Recommended and Supported Service Packs and Updates for Use with Cisco Unity and the Cisco Unity Bridge at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/cmptblty/msupdate.htm

Cisco Unity Releases and Supported Subscriber Software

Cisco Unity 4.0(4) with Microsoft Exchange supports the software on subscriber workstations only in the combinations listed in Table 3.

Table 3 Cisco Unity 4.0 with Exchange Supported Subscriber Software

Cisco Unity with Exchange
Cisco Unity ViewMail for Microsoft Outlook
Operating System on Workstation
Messaging Client on Workstation
Internet Browser on Workstation

4.0(4)

4.0(x)
3.1(x)
3.0(x)

Windows 2003
Windows XP,
Windows 2000,
Windows NT 4.0,
Windows ME,
Windows 98

Outlook 2003
Outlook 2002 (XP),
Outlook 2000,
Outlook 98

Internet Explorer 6.0 (plus Service Pack 1)

Internet Explorer 5.5 (plus Service Pack 2)


Cisco Unity 4.0(4) with IBM Lotus Domino supports the software on subscriber workstations only in the combinations listed in Table 4.

Table 4 Cisco Unity with IBM Lotus Domino Supported Subscriber Software

Cisco Unity with Domino
Domino Unified Communications Services (DUC) for Cisco Unity
Operating System on Workstation
Messaging Client on Workstation
Internet Browser on Workstation

4.0(4)

DUC 1.2.2

DUC 1.2.1

Windows XP

Windows 2000

Windows ME

Windows 98

Lotus iNotes and Lotus Notes
6.5
6.0.3
6.0.2
6.0.1
6.0.0
5.0.12
5.0.11 Lotus Notes
5.0.10 Lotus Notes

Internet Explorer 6.0 (plus Service Pack 1)

Internet Explorer 5.5 (plus Service Pack 2)


For the most current list of all qualified version combinations—including combinations qualified after the Cisco Unity Release 4.0—refer to the Compatibility Matrix: Cisco Unity and the Software on Subscriber Workstations at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/cmptblty/clientmx.htm

New and Changed Functionality in Cisco Unity

This section describes new and changed functionality in Cisco Unity 4.0.

New and Changed Functionality—Release 4.0(4)

For information about the new and changed functions in Cisco Unity Release 4.0(4), refer to the "New and Changed Functionality" section of the Release Notes for Cisco Unity Release 4.0(4) at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity40/relnote/cu404rn.htm

For information about changes in earlier releases of Cisco Unity Release 4.0, refer to the "New and Changed Functionality" sections of the Release Notes for Cisco Unity Release 4.0(x) at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity40/relnote/index.htm

Upgrading to Cisco Unity 4.0(4) on the Cisco ICS 7750

For detailed information and instructions for upgrading to Cisco Unity 4.0(4), refer to the following chapters in the appropriate Cisco Unity Reconfiguration and Upgrade Guide at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/rug/index.htm

For information about adding or changing Cisco Unity licensed features, refer to the "Adding Features to the Cisco Unity 4.0(4) System" chapter.

For information about upgrading from Cisco Unity 3(x), refer to the "Upgrading Cisco Unity 3(x) Software to Version 4.0(4)" chapter.

Additional information for installing or upgrading a Cisco Unity 4.0 system is available in the "Installation and Upgrade Notes" section of the Release Notes for Cisco Unity Release 4.0(4).


Note If you are migrating from Cisco Unity Voice Messaging to Unified Messaging, you must reimage the SPE running Cisco Unity and perform a new installation of Cisco Unity.


Reinstalling Cisco Unity on the Cisco ICS 7750

If you need to reinstall Cisco Unity on a replacement SPE, use the following instructions to guide you through preparing the SPE for the Cisco Unity installation.


Step 1 Install the SPE for Cisco Unity in the Cisco ICS 7750. Refer to the "Installing an SPE" section in the Cisco ICS 7750 FRU Installation guide at

http://www.cisco.com/univercd/cc/td/doc/product/voice/ics/ics26/icsfru26.htm

Step 2 Configure the IP address and primary DNS information by using ICSconfig. Refer to the "Installing a New SPE for Applications" section in the Cisco ICS 7750 FRU Installation guide

Step 3 Configure the following items for the SPE by using Windows Control Panel:

a. Set the correct time by clicking Start > Settings > Control Panel > Date/Time.

b. Change the computer name before installing software by clicking Start > Settings > Control Panel > System > Network Identification.

Step 4 You need to change the NetBIOS settings for the SPE for Cisco Unity to correct a problem with the Cisco Unity installation on the ICS 7750. Refer to the "Changing the NetBIOS Settings for the SPE for Cisco Unity" section.

Step 5 If required, install the ICS System Manager software upgrade by using the Cisco ICS 7750 System Software CD-ROM for Release 2.6.2.


Tip For more information on how to perform these tasks, review the Cisco ICS 7750 documentation at http://cisco.com/univercd/cc/td/doc/product/voice/ics/ics26/index.htm


Step 6 Upgrade the SPE to Cisco-provided operating system 2000.2.6 by using the Cisco IP Telephony Server Operating System OS Upgrade CD for OS 2000.2.6 included with your upgrade kit. Or you can download the operating system web file. To obtain the most recent version of the operating system upgrade and readme documentation, go to http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des

Step 7 Use the Cisco Unity System Preparation Assistant to customize the Cisco Unity platform.

IBM Lotus Domino, refer to the "Customizing the Cisco Unity Platform."

Microsoft Exchange, refer to the "Customizing the Cisco Unity Platform."


Note See the "Tips for Using Cisco Unity System Preparation Assistant With the Cisco ICS 7750" section.


Step 8 Install and configure the applicable message store software. Refer to "Setting Up the Message Store " in the Cisco Unity Installation Guide Release 4.0(2) for your system:

IBM Lotus Domino, refer to "Setting Up Domino and Configuring Lotus Notes"

Microsoft Exchange, refer to "Setting Up Exchange"


Note The Exchange software you install and configure—Exchange administration software or the full version of Exchange—and where the software is installed depend on the Cisco Unity configuration you are installing. For the supported versions and locations of Exchange, refer to the "Cisco Unity Configurations" section of Cisco Unity 4.0 System Requirements, and Supported Hardware and Software.


Step 9 Create the accounts required for the Cisco Unity installation, and set rights and permissions.

IBM Lotus Domino, refer to "Creating Accounts for the Installation and Setting Rights and Permissions"

Microsoft Exchange, refer to "Creating Accounts for the Installation and Setting Rights and Permissions"

Step 10 Use the Cisco Unity Installation and Configuration Assistant to install and configure Cisco Unity.

IBM Lotus Domino, refer to "Installing and Configuring Cisco Unity Software"

Microsoft Exchange, refer to "Installing and Configuring Cisco Unity Software"

Step 11 Install any optional software.

IBM Lotus Domino, refer to "Installing Optional Software"

Microsoft Exchange, refer to "Installing Optional Software"


Caution Do not install Microsoft Outlook on the Cisco Unity server, or Cisco Unity may not notify subscribers of new messages.

Step 12 Set up authentication for the Cisco Unity Administrator web application.

IBM Lotus Domino, refer to "Setting Up Authentication for the Cisco Unity Administrator"

Microsoft Exchange, refer to "Setting Up Authentication for the Cisco Unity Administrator"

Step 13 Store all of the software that was shipped with Cisco Unity together in a location that is safe and can be readily accessed. You may need the discs later to upgrade or to otherwise modify the Cisco Unity system, or Cisco TAC may require you to access them during a service call.


Note To complete the installation of Cisco Unity 4.0(4), use the task list in the Cisco Unity 4.0(4) Installation Guide for your system:

With IBM Lotus Domino, Overview of Mandatory Tasks for Installing Cisco Unity

With Microsoft Exchange, Overview of Mandatory Tasks for Installing Cisco Unity


Step 14 Complete the tasks in the following sections:

Part 2: Populating the Cisco Unity System with Subscriber and Call Management Data

Part 3: Setting Up Networking Options (If Applicable)

Part 4: Backing Up Cisco Unity

You must successfully complete each task in the sequence that is given in this task list. If a task is unsuccessful or if you skip a task, the Cisco Unity installation can fail, or Cisco Unity will not run properly after it has been installed.


Changing the NetBIOS Settings for the SPE for Cisco Unity

After installing the SPE and configuring the IP address and primary DNS information by using ICSconfig, perform this workaround to correct problems when Cisco Unity is installed on the Cisco ICS 7750.

Follow these steps to change the NetBIOS setting to enable NetBIOS over TCP/IP.


Step 1 Click Start > Settings > Control Panel > Network and Dial-up Connections > Local Area Connection.

Step 2 Click Properties, and select, but do not uncheck, Internet Protocol (TCP/IP).

Step 3 Click Properties > Advanced > WINS tab.

Step 4 Choose Enable NetBIOS over TCP/IP, and click OK.

Step 5 If a message states that this connection has an empty primary WINS address, click Yes to continue.

Step 6 Close all the open dialog boxes.


Tips for Using Cisco Unity System Preparation Assistant With the Cisco ICS 7750

During the Unity installation procedure, the Cisco Unity System Preparation Assistant guides you through the installation or upgrade of several Microsoft components. When the Preparation Assistant directs you to install NNTP and SMTP by inserting the Service Pack CD 1, you must browse to the files (ims.cab and ins.cab) at this location on the SPE:

C:\W2KS\ServicePackFiles\i386

When the Preparation Assistant directs you to install Microsoft Desktop Engine (MSDE) 2000 by inserting the Cisco Unity Data Store CD, the installation might not start automatically. In this case, refer to "Appendix C, Manual Installation Procedures for Software Installed by the Cisco Unity System Preparation Assistant During a New Installation," in the Cisco Unity 4.0(4) Installation Guide (with Microsoft Exchange).

Migrating Cisco Unity to an MCS Server

This section provides information for migrating Cisco Unity from the Cisco ICS 7750 to a new MCS server and includes the following topics:

Transferring Unity Licenses

Migrating Cisco Unity to an MCS Server

Transferring Unity Licenses

Prior to migrating a Cisco Unity system to a new platform, the Unity user licenses need to be transferred from the Cisco ICS 7750 system to the new MCS system. To transfer the licenses, customers need to send an e-mail message to licensing@cisco.com with the following information:

Customer Name

Contact Information

E-mail address for receiving new licenses

MAC address of ICS 7750 SPE used for Unity system

MAC address of new MCS server for Unity

Description of reason for switching licenses

After receiving this information, the licensing team deactivates the licenses associated with the ICS 7750 and reissues licenses for the new server.

Migrating Cisco Unity to an MCS Server

For information and procedures for migrating the Cisco Unity software applications and configuration from the ICS 7750 to the new MCS server, use the chapter, "Replacing a Cisco Unity Server" in the appropriate Cisco Unity Reconfiguration and Upgrade Guide at this URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_upgrade_guides_list.html

Known and Resolved Problems

Known problems (bugs) are graded according to severity level. These release notes contain descriptions of:

All severity level 1 or 2 bugs.

Significant severity level 3 bugs.

You can search for problems by using the Cisco Software Bug Toolkit. To access the Software Bug Toolkit, perform the following procedure:


Step 1 Log in to Cisco.com.

Step 2 Choose Service & Support > Technical Support Help—Cisco TAC > Tool Index.

Step 3 In the "Jump to" links at the top of the page, click the letter S; then choose Software Bug Toolkit.


You can also access the Software Bug Toolkit by entering the following URL in your web browser:

http://www.cisco.com/cgi-bin/Support/Bugtool/home.pl.

Known Problems

Table 5 describes the problems that are known to exist with Cisco Unity 4.0(4) on the Cisco ICS 7750.

To see a list of known problems for Cisco Unity 4.0(4), refer to the "Caveats" section of the Release Notes for Cisco Unity Release 4.0(4).

To see a list of known problems for the Cisco Unity-CM TSP, refer to the "Caveats" section of the Release Notes for Cisco Unity-CM TSP, Release 7.0(4).

Table 5 Known Problems for Cisco Unity 4.0 on the Cisco ICS 7750 

DDTS Number
Description

CSCdz08670

When System Manager sets the IP address for the SPE, the NetBIOS setting defaults to "Use NetBIOS setting from DHCP server." The Cisco Unity server must be set to use NetBIOS over TCP/IP.

Workaround:

Use the following procedure to change the NetBIOS settings.

1. Click Start > Settings > Control Panel > Network and Dial-up Connections > Local Area Connection.

2. Click Properties, and select, but do not uncheck, Internet Protocol (TCP/IP).

3. Click Properties > Advanced > WINS tab.

4. Choose Enable NetBIOS over TCP/IP, and click OK.

5. Close all the open dialog boxes.

CSCdz52209

When clicking the configuration link to Cisco Unity in System Manager, the link does not access the Cisco Unity System Administrator.

Workaround:

Use Internet Explorer and access the Cisco Unity System Administrator interface by entering the following URL:

http://Unity SPE IP address/web/sa


Resolved Problems

Table 6 describes the problems that are resolved with Cisco Unity 4.0(4) on the Cisco ICS 7750.

Table 6 Resolved Problems for Cisco Unity 4.0 on the Cisco ICS 7750 

DDTS Number
Description

CSCdy14502

After the installation of NNTP, the SPE applications event log is flooded with perflib messages. The high rate of application event log messages masks other kinds of messages and can overwrite important messages.

When NNTP is installed from the i386 directory of Windows 2000 Service Pack 2 on an SPE, the perwci.ini file is corrupted and must be replaced.

CSCdy88982

When you are installing Windows components, an error message appears that states, "An error occurred which prevented the Dynamic Host Configuration Protocol (DHCP) component from being installed or removed. The error was 0x80070424."

CSCdz10302

Cisco Unity System Preparation Assistant does not detect that MSMQ services are not installed.

CSCdz18432

Certificate Services fails to install on the Cisco ICS 7750. Files for this service are missing from the Windows directory. You must download the missing files from Cisco.com to complete the installation of Certificate Services..

CSCdz30590

After the installation of DNS, the SPE applications event log is flooded with DNS perflib messages. This problem occurs only when Exchange 2000 is installed on the Cisco Unity SPE.


Cisco Unity Demonstration System

A Cisco Unity demonstration system is a fully functioning version of Cisco Unity that uses one of two different license files:

Default license file that is available in the Cisco Unity software for the server

Time-limited license file that must be ordered from Cisco

For more information about the following topics, refer to the Release Notes for Cisco Unity Release 4.0(4):

Limits on a Cisco Unity Demonstration System

Enabling a Cisco Unity Demonstration System with the Default License File

Enabling a Cisco Unity Demonstration System with the Time-Limited File

Converting a Cisco Unity Demonstration System to a Standard System

Related Documentation

For a list of all Cisco Unity documentation, refer to the About Cisco Unity Documentation, which is shipped with the product. To view the most recent version of these documents, go to this URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/about/index.htm

For the latest version of the Release Note for Cisco Unity 4.0(4) on the Cisco ICS 7750, go to this URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/ics/icsapps/icsunity/um40/index.htm

For the latest documentation related to the Cisco ICS 7750, go to this URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/ics/ics26/index.htm

Documentation Updates

For new or additional information that is not included in the current Cisco Unity documentation, refer to the "Documentation Updates" section of the Release Notes for Cisco Unity Release 4.0(4).

Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/univercd/home/home.htm

You can access the Cisco website at this URL:

http://www.cisco.com

You can access international Cisco websites at this URL:

http://www.cisco.com/public/countries_languages.shtml

Ordering Documentation

You can find instructions for ordering documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

You can order Cisco documentation in these ways:

Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Ordering tool:

http://www.cisco.com/en/US/partner/ordering/index.shtml

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

Documentation Feedback

You can send comments about technical documentation to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.

Cisco Technical Support Website

The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, 365 days a year at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool automatically provides recommended solutions. If your issue is not resolved using the recommended resources, your service request will be assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553 2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:

http://cisco.com/univercd/cc/td/doc/pcat/

Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

World-class networking training is available from Cisco. You can view current offerings at this URL:

http://www.cisco.com/en/US/learning/index.html