Guest

Cisco ICS 7700 Series Integrated Communication Systems

Installing System Software Release 2.6.0 and Cisco CallManager Release 3.3(2) on the Cisco ICS 7750

  • Viewing Options

  • PDF (453.4 KB)
  • Feedback
Installing System Software Release 2.6.0 and Cisco CallManager Release 3.3.(2) on the Cisco ICS 7750

Table Of Contents

Installing System Software Release 2.6.0 and Cisco CallManager Release 3.3.(2) on the Cisco ICS 7750

Contents

System Software Release 2.6.0 Installation Scenarios

Accessing the Cisco ICS 7750

Accessing the SPE310 Windows Interface Through Directly Connected Peripherals

Accessing the SPE310 Windows Interface Through Terminal Services Client

Accessing ICS System Manager

Installing the CD-ROM Drive on the Cisco ICS 7750

Attaching the CD-ROM Drive Tray

Connecting the CD-ROM Drive

Installing System Software Release 2.6.0

Installing Cisco CallManager Release 3.3(2)

Installing the Windows OS Upgrade

Installing a New Cisco CallManager Version 3.3(2) Publisher

Installing a Cisco CallManager Version 3.3(2) Subscriber

Upgrading Cisco IOS Software Images

Upgrading Cisco IOS Software Images Through System Manager

Uploading a Software Image into the Software Library

Delivering a Cisco IOS Image to a System Card

Upgrading Cisco IOS Software Images Through the Cisco IOS Command-Line Interface

Related Documentation

Cisco ICS 7750 Documents

System Software Release 2.6.0 Documents

Cisco CallManager Release 3.3(2) Documents

Obtaining Documentation

World Wide Web

Documentation CD-ROM

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco.com

Technical Assistance Center

Cisco TAC Web Site

Cisco TAC Escalation Center


Installing System Software Release 2.6.0 and Cisco CallManager Release 3.3.(2) on the Cisco ICS 7750


May 7, 2003

This document tells how to install system software release 2.6.0 on the Cisco ICS 7750. Use this document with the Release Notes for System Software Release 2.6.0 on the Cisco ICS 7750.


Caution Do not use these instructions to upgrade the Cisco ICS 7750 from an earlier release of system software. If you are upgrading to system software release 2.6.0 from system software releases 2.1.0 through 2.5.0, refer to the document Upgrading to System Software Release 2.6.0 and Cisco CallManager 3.3(2) on the Cisco ICS 7750. If you are using a system software release earlier than 2.1.0, contact your Cisco sales representative for instructions on how to migrate your system from an earlier system software release to system software release 2.1.0.

Contents

This document contains the following sections:

System Software Release 2.6.0 Installation Scenarios

Accessing the Cisco ICS 7750

Installing the CD-ROM Drive on the Cisco ICS 7750

Installing System Software Release 2.6.0

Installing Cisco CallManager Release 3.3(2)

Upgrading Cisco IOS Software Images

Related Documentation

Obtaining Documentation

Obtaining Technical Assistance

System Software Release 2.6.0 Installation Scenarios

There are two different installation scenarios for system software release 2.6.0. Before installing system software release 2.6.0, determine which scenario applies to your situation, and follow the instructions to determine on which System Processing Engine 310 (SPE310) to run the setup program, and which software installation option to choose.


Note There must be one SPE310 running ICS System Manager in the chassis. All other SPE310s in the chassis must run Core Software.


New installation of ICS System Manager release 2.6.0 on a new or reimaged SPE310—In this scenario, you must access the SPE310 using directly connected peripherals, and run the setup program on the SPE310 on which you want to run ICS System Manager. When prompted by the setup program, select the option to install ICS System Manager software.

New installation of ICS Core Software release 2.6.0 on a new or reimaged SPE310—In this scenario, you must run the setup program on the SPE310 on which you want to install Core Software. When prompted by the setup program, select the option to install Core Software.

In either of the scenarios above, once you have installed System Software Release 2.6.0, you can install Cisco CallManager release 3.3(2), either as a publisher or subscriber. For instructions, see the"Installing Cisco CallManager Release 3.3(2)" section.


Note System software release 2.6.0 will not work with a version of Cisco CallManager earlier than release 3.3(2).


In addition, system software release 2.6.0 includes newer Cisco IOS images for the MRP and SAP system cards. The upgraded Cisco IOS images are located on the Cisco ICS 7750 System Software (Release 2.6.0) CD-ROM. If you need to upgrade the Cisco IOS images on an MRP or SAP, follow the instructions in the "Upgrading Cisco IOS Software Images" section.

Accessing the Cisco ICS 7750

This section gives instructions for accessing the Cisco ICS 7750 Windows user interface, System Manager, and the Cisco ICS 7750 processor cards. It contains the following sections:

Accessing the SPE310 Windows Interface Through Directly Connected Peripherals

Accessing the SPE310 Windows Interface Through Terminal Services Client

Accessing ICS System Manager

Accessing the SPE310 Windows Interface Through Directly Connected Peripherals

You can connect a monitor, keyboard, and mouse directly to the SPE310 to access the Windows user interface, as follows:


Step 1 Connect the monitor cable to the video port on the SPE310, and power on the monitor.

Step 2 Continue as follows, according to the type of peripherals that you are using:

USB—Connect a USB hub to one SPE310 USB port. Then connect a USB keyboard and a USB mouse to the USB hub. The USB hub must be used because the CD-ROM drive requires one of the two available USB ports on the SPE310.

PS/2—Connect the "Y" splitter cable for your keyboard and mouse to the keyboard/mouse port on the target SPE310. Then connect your keyboard and mouse to the available ends of the "Y" splitter cable.


Note If you are using the "Y" splitter cable to connect a PS/2 mouse and a keyboard to the SPE310, the keyboard and mouse must be connected at or before the time of SPE310 rebooting in order for them to be recognized by the operating system. This is not the case with a USB keyboard and mouse, which are usually recognized without rebooting the operating system.



Note For a summary of the issues related to the connection of peripherals to SPE310s, for best practices in using peripherals with SPE310s, and for a list of USB peripherals that have been tested on the Cisco ICS 7750, see the "Using Peripherals with SPE310s" section in the "Operating the Cisco ICS 7750" chapter of the Cisco ICS 7750 Installation and Configuration Guide.


Step 3 Use the keyboard, mouse, and monitor to access standard Windows utilities on the SPE310, such as Windows Explorer and the Control Panel.


Accessing the SPE310 Windows Interface Through Terminal Services Client


Note You can install only the Core Software through Terminal Services Client.


To access the SPE310 Windows interface through Terminal Services Client, complete the following steps:


Step 1 On the PC that you use to administer the Cisco ICS 7750, choose Start > Programs > Terminal Services Client > Client Connection Manager.

Step 2 Use the Client Connection Manager to open a Terminal Services connection with the target SPE:

If you already have a Terminal Services Client connection defined for the target SPE, choose it. Then choose File > Connect.

If you do not have a Terminal Services Client connection defined for the target SPE, choose File > New Connection. Follow the instructions in the wizard, and then choose File > Connect.

The Terminal Services Client window opens. You can use Terminal Services Client to access standard Windows utilities on the SPE310, such as Windows Explorer and the Control Panel.


Accessing ICS System Manager

Follow these steps to access ICS System Manager.


Note Java must be enabled on your web browser to access ICS System Manager. For specific instructions on configuring your web browser, see the Cisco ICS Installation and Configuration Guide.



Step 1 On a PC, open Netscape Communicator or Microsoft Internet Explorer.

Step 2 In the Location or Address field, enter the following URL, replacing IP address with the IP address of the SPE running System Manager:

http://IP address/ics

Step 3 Log in as the super administrator (user ID is admin), and enter your password (the default is admin).

Step 4 Click Login.


Installing the CD-ROM Drive on the Cisco ICS 7750

This section describes how to connect the CD-ROM drive to the Cisco ICS 7750. It contains the following topics:

Attaching the CD-ROM Drive Tray

Connecting the CD-ROM Drive

Attaching the CD-ROM Drive Tray

Complete the following steps to attach the CD-ROM drive tray to the fan tray on the Cisco ICS 7750.


Note The CD-ROM drive tray is for temporary use when installing software. Remove the CD-ROM drive and drive tray when you finish the installation.



Step 1 Remove the CD-ROM drive tray from the accessory kit.

Step 2 Attach the CD-ROM drive tray to the fan tray underneath the SPE310 by threading the hooks on the drive tray into the grid on the fan tray, as shown in Figure 1.

Figure 1 Attaching the CD-ROM Drive Tray


Connecting the CD-ROM Drive

Complete the following steps to connect the CD-ROM drive:


Step 1 Remove the CD-ROM drive from the accessory kit.

Step 2 Place the CD-ROM drive in the drive tray as shown in Figure 2.


Caution Do not place any object other than the CD-ROM drive on the drive tray. The drive tray is designed only for the weight of the CD-ROM drive.

Figure 2 Installing the CD-ROM Drive

Step 3 Connect the CD-ROM drive USB cable to either one of the USB ports on the SPE310.


Installing System Software Release 2.6.0

When you have connected the CD-ROM drive, complete the following steps to install system software release 2.6.0.


Caution Do not use these instructions to upgrade the Cisco ICS 7750 from an earlier release of system software. If you are upgrading to system software release 2.6.0 from system software releases 2.1.0 through 2.5.0, refer to the document Upgrading to System Software Release 2.6.0 and Cisco CallManager 3.3(2) on the Cisco ICS 7750. If you are using a system software release earlier than 2.1.0, contact your Cisco sales representative for instructions on how to migrate your system from an earlier system software release to system software release 2.1.0.


Step 1 Access the Windows interface on the SPE310 running System Manager. See the "Accessing the Cisco ICS 7750" section.


Note If you are installing ICS System Manager, you must use directly connected peripherals. However, if you are installing Core Software, you can connect with Terminal Services Client.


Step 2 Insert the Cisco ICS 7750 System Software (Release 2.6.0) CD-ROM into the CD-ROM drive.

Step 3 On the SPE310 on which you want to install release 2.6.0 software, choose Start > Run.

The Run dialog opens.

Step 4 In the Open field, enter d:\setup to run setup.exe from the CD-ROM.

The Installation Wizard starts, displaying the Welcome page.

Step 5 Follow the instructions presented by the Installation Wizard. If you need clarification about any of the options presented by the Installation Wizard, consult the online help.


Note If you are installing system software release 2.6.0 as part of the process of upgrading from a prior system software release, when prompted by the Installation Wizard for the SPE host name, you must set the SPE310 host name to be the same as it was before you reimaged the SPE310.



Note During the installation process, the SPE310 may restart. If you are accessing the SPE310 through directly connected peripherals, the setup program will automatically log in as Administrator and continue the installation process after the SPE310 restarts. If you are accessing the SPE310 through Terminal Services Client, then you will have to log in to the SPE310 again after the restart. The setup program will continue the installation process after you log in.



Installing Cisco CallManager Release 3.3(2)

This section contains instructions for installing Cisco CallManager release 3.3(2) on a Cisco ICS 7750 running system software release 2.6.0.


Caution Do not use these instructions to upgrade to Cisco CallManager release 3.3(2) from an earlier version of Cisco CallManager.


Note It is not recommended that any of the Cisco CallManager systems be joined in an NT Domain until all systems within the cluster have been installed or upgraded. It is not recommend that any third-party software packages (such as anti-virus software, intrusion detection software, or performance monitoring software) be installed on the Cisco CallManager systems within the cluster until all of the Cisco CallManager systems have been installed or upgraded. The Cisco CallManager installation will fail if any of these packages are installed and enabled during the installation process.


Before installing Cisco CallManager release 3.3(2), you must install Windows OS upgrade version 2000.2.3. For instructions, see the "Installing the Windows OS Upgrade" section

After installing the Windows OS upgrade, you are ready to install Cisco CallManager release 3.3(2). Perform the installation procedure described in the appropriate section, depending on whether you are installing a Cisco CallManager publisher or subscriber.


Caution Cisco strongly recommends that you do not install any operating system support patches, with the exception of Windows OS upgrade version 2000.2.4, until you install Cisco CallManager on every server in the cluster.


Note If you are installing both a publisher and subscribers, you must first install the publisher.


Installing a New Cisco CallManager Version 3.3(2) Publisher

Installing a Cisco CallManager Version 3.3(2) Subscriber

Installing the Windows OS Upgrade

To install Windows OS upgrade version 2000.2.3, insert the OS Upgrade for Cisco CallManager and Cisco CRA/CRS (Release 2000-2-3) CD ROM into the CD-ROM drive, browse to the file win-os-upgrade.2000-2-3.exe on the CD-ROM, and double-click it. The upgrade will install automatically. There are three phases of the Windows OS upgrade process, and the SPE310 must be rebooted at the end of each phase. After each reboot, you must log in as Administrator to continue to the next phase.


Note Do not install this Windows OS upgrade on any SPE310s that are running Cisco Unity.



Note During the OS installation, you may see an error message that says, "An error occurred which prevented the Dynamic Host Configuration Protocol (DHCP) component from being installed or removed. The error was..." You might also see an error message that says "Another copy of program is running." These messages are expected and can be safely ignored


Installing a New Cisco CallManager Version 3.3(2) Publisher

Follow these steps to install the directory, the database, and Cisco CallManager from the CD-ROM:


Step 1 Log in to the SPE310 by using the administrator account and password.

Step 2 Insert the Cisco CallManager Upgrade and New Installation and Recovery CD ROM into the CD-ROM drive.

Step 3 Browse to the file D:\ccmsetup.exe and double-click it.

Step 4 To acknowledge that you have disabled/uninstalled all Cisco-verified applications, click Yes.

Step 5 When the Welcome window displays, click Next.

Step 6 Accept the Cisco CallManager license agreement by clicking the I accept the terms in the license agreement radio button. Click Next.

Step 7 In the Customer Information window, enter the user name and organization that you entered during the operating system installation.

In the Product Key field, enter the product key BTOO VQES CCJU IEBI. Click Next.

Step 8 In the Setup Type window, click the Complete button.

Step 9 Cisco requires that you install Cisco CallManager on the publisher database server first, so that authentication can occur between the publisher database and subscriber servers.

In the Server Type window, choose Publisher. Click Next.


Note The publisher database server serves as the master database for all servers in the cluster. All servers except the publishing database server maintain subscriber databases, which are copies of the publisher database server. If you are configuring a subscriber database server, make sure that the server that you are installing can connect to the publishing database server. The installation process necessitates this connection, so the publisher database server can be copied to the local drive on the subscriber server. To make sure that a good connection exists between the servers, issue a ping command from the subscriber server to the publisher database server before you try to authenticate to it. If you are using Domain Name System (DNS), use a fully qualified domain name (for example, hostname.cisco.com) with the ping command. If the ping command is not successful, you must exit the installation program, fix the problem, and begin the installation process again.


Step 10 In the Administrator password window, enter your Windows administrative password. Click Next.

Step 11 In the SQL Password window, complete the following steps:

a. Enter the SA (SQL Server system administrator) password.

b. Press the Tab key.

c. To confirm the password, enter the password again. Click Next.

Step 12 In the Cisco Directory Password window, complete the following steps:

a. Enter the Directory Manager password.

b. Press the Tab key.

c. To confirm the password, enter the password again. Click Next.

Step 13 When a prompt asks you to install the backup software, complete the following steps:

a. Click the Backup Server radio button.

The Backup Server invokes the backup. After you install Cisco CallManager, you can change this selection to another server if you want to do so.

b. If you want to configure backup settings immediately after you install Cisco CallManager, check the Run Backup Manager at the end of the setup check box.

c. Click OK.

Step 14 The Cisco CallManager and other included software can now be installed. Click Install. This part of the installation takes about 30 to 45 minutes, depending on your server type.

The status bar in the window indicates the progression of the installation. Microsoft SQL Server 2000, Microsoft SQL Server Service Pack 2.0, DC Directory, and Cisco CallManager will be installed. Wait while the installation completes.

Step 15 When the Cisco CallManager installation completes, click Finish to exit the wizard.

The Restart Server dialog box displays.

Step 16 Perform one of the following, depending on what you want to accomplish:

If you checked the Run Backup Manager at the end of setup check box in Step 13, click No when a prompt asks you to restart the server. Then configure the backup settings.

For information on configuring backup configuration settings, refer to
Using Cisco IP Telephony Applications Backup Utility, Version 3.5.6.

If you do not plan to configure backup settings at this time or if you have completed the backup configuration tasks, click Yes to restart the server.

Step 17 Remove the CD-ROM from the CD-ROM drive.

Step 18 After the server reboots, log in using the Administrator account and password.


Tip If you have not configured backup settings or if you want to modify the settings, refer to
Using Cisco IP Telephony Applications Backup Utility, Version 3.5.6.



Installing a Cisco CallManager Version 3.3(2) Subscriber

Cisco requires that you perform a new installation on each subscriber database server in the cluster.

Follow these steps to install Cisco CallManager on the subscriber servers:


Step 1 Log in to the SPE310 by using the administrator account and password.

Step 2 Insert the Cisco CallManager Upgrade and New Installation and Recovery CD ROM into the CD-ROM drive.

Step 3 Browse to the file D:\ccmsetup.exe and double-click it.

Step 4 To acknowledge that you disabled or uninstalled all Cisco-verified applications, click Yes.

Step 5 When the Welcome window displays, click Next.

Step 6 Accept the Cisco CallManager license agreement by clicking the I accept the terms in the license agreement radio button. Click Next.

Step 7 In the Customer Information window, enter the User Name and Organization that you entered during the operating system installation.

In the Product Key field, enter the product key BTOO VQES CCJU IEBI. Click Next.


Note The publisher database server serves as the master database for all servers in the cluster. All servers except the publishing database server maintain subscriber databases, which are copies of the publisher database server. If you are configuring a subscriber database server, make sure that the server that you are installing can connect to the publishing database server before the installation can continue. The installation process requires this connection, so that the publisher database server can be copied to the local drive on the subscriber server. To make sure that a good connection exists between the servers, issue a ping command from the subscriber server to the publisher database server before you try to authenticate to it. If you are using Domain Name System (DNS), use a fully qualified domain name (for example, hostname.cisco.com) with the ping command. If the ping command is not successful, you can also try to access the publisher database server from all subscriber servers by choosing Start > Run, entering <Publisher>\C$, where <Publisher> equals the IP address or name of the server, and then clicking OK. If the publisher database server cannot access the subscriber server, you must exit the installation program, fix the problem, and begin the installation process again.


Step 8 If you installed the backup utility on the publisher database server and you do not want to install it on the subscriber server, perform the following procedure:

a. Click the Custom radio button.

This action will ensure that you do not install the backup utility on the subscriber database servers. If you wish, you may install the backup utility at a later time on this server.

b. Click Cisco Backup.

c. Click This feature will not be available.

d. Click Next.

e. Go to Step 10.

Step 9 If you want to install the backup utility on this server, click the Complete radio button.

Step 10 In the Server Type window, perform the following procedure:

a. Click the Subscriber radio button.

b. Enter the computer name of the publisher database server.


Caution If you enter the IP address or fully qualified DNS of the publisher database server, the installation will fail.

c. Click Next.

Step 11 In the Administrator password window, enter your Windows administrator password.

Click Next.

Step 12 In the SQL Password window, perform the following procedure:

a. Enter the SA (SQL Server system administrator) password.

This password must match the SA password that is used on the publisher database server.

b. Press the Tab key.

c. To confirm the password, enter the password again. Click Next.

Step 13 If you chose Custom in Step 8, go to Step 15.

If you chose Complete in Step 8, continue with Step 14.

Step 14 When a prompt asks you to install the backup software, click the Backup Target radio button. Click OK.

Step 15 You should now install the Cisco CallManager and other included software. Click Install. This part of the installation takes about 30 to 45 minutes, depending on your server type.

The status bar in the window indicates the progression of the installation. Microsoft SQL Server 2000, Microsoft SQL Server Service Pack, DC Directory, and Cisco CallManager install. Wait while the installation completes.

Step 16 When the Cisco CallManager installation completes, click Finish to exit the wizard.

Step 17 Click Yes to restart the server.

Step 18 After the server reboots, log in using the Administrator account and password.


Upgrading Cisco IOS Software Images

The SSP, MRPs, and ASIs in your Cisco ICS 7750 run Cisco IOS software. There are two different procedures for upgrading Cisco IOS images on system cards:

Upgrading Cisco IOS Software Images Through System Manager—Use this procedure for the SAP, SSP, MRP200, ASI81, and ASI160 system cards.

Upgrading Cisco IOS Software Images Through the Cisco IOS Command-Line Interface—Use this procedure for the MRP300, MRP3-8FXS, MRP3-8FXOM1, and MRP3-16FXS system cards.

Current Cisco IOS images are available on CCO.


Note When upgrading to system software release 2.6.0, you must upgrade the Cisco IOS images on all MRP200s, ASI81s, ASI160s, and the SSP.


Upgrading Cisco IOS Software Images Through System Manager

To upgrade a Cisco IOS software image on a non-Flash-based system card, use the Software Upgrade tab in System Manager to first upload the new software image to the System Manager software library, and then to deliver the new image to the system card.


Note Although the System Manager software library will display the Cisco IOS image running on Flash-based system cards (the MRP300, MRP3-8FXS, MRP3-16FXS, and MRP3-8FXOM1), you cannot use System Manager to upgrade the Cisco IOS image on these cards. You must upgrade those cards through the Cisco IOS CLI.



Note Before you can upgrade a Cisco IOS software image on a non-Flash-based card (SAP, SSP, MRP200, ASI81, and ASI160), you must have installed ICS System Manager and completed the initial configuration of the Cisco ICS 7750 using ICSConfig. For more information about initial configuration using ICSConfig, refer to the "Completing the Cisco ICS 7750 Installation" chapter in the Cisco ICS 7750 Installation and Configuration Guide.


Uploading a Software Image into the Software Library

Follow these steps to upload an image to the Software Library:


Step 1 Access System Manager. See the "Accessing ICS System Manager" section.

Step 2 Insert the Cisco ICS 7750 System Software (Release 2.6.0) CD-ROM into the CD-ROM drive.

Step 3 From the System Manager home page, click the Software Upgrade tab.

Step 4 Click Add Image.

Step 5 In the Specify Image File Name field, enter the image filename. You can also click Browse to open the browser Choose File dialog box, and locate the image file on the CD-ROM by browsing your PC file system.

Step 6 Click Upload to ICS 7750. The image will be uploaded to the software library. This takes about 30 seconds for a 4-MB file. Once the upload is complete, the Software Upgrade main page appears with an entry for the uploaded image in the Software Library.


Delivering a Cisco IOS Image to a System Card

Follow these steps to deliver a Cisco IOS software image from the software library to a non-Flash-based system card:


Step 1 Access System Manager. See the "Accessing ICS System Manager" section.

Step 2 From the System Manager home page, click the Software Upgrade tab.

Step 3 In the Software Library table, find the Cisco IOS image that you want to deliver.

Step 4 In the same row as the image that you want to deliver, click deliver to a system card.

Step 5 Select the system card from the Select a Target System Card pull-down field.

Step 6 Click Deliver.


Upgrading Cisco IOS Software Images Through the Cisco IOS Command-Line Interface

Delivery of a Cisco IOS image to the MRP300, MRP3-8FXS, MRP3-16FXS and MRP3-8FXO1 system cards is not supported via the Upgrade tab in the current version of System Manager. These cards contain Flash memory and require the use of the Cisco IOS CLI to copy a Cisco IOS image from a TFTP server and deliver it to the Flash memory. Follow these steps to upgrade an image on one of these cards:


Step 1 Access the Windows interface on the SPE310 running System Manager. See the "Accessing the Cisco ICS 7750" section.

Step 2 From the Windows 2000 Start menu, choose Start > Run.

Step 3 Enter the following command to open a Telnet session, where IP address is the IP address of the Flash-based system card on which you want to upgrade the Cisco IOS image.

telnet IP address

Step 4 Enter your login password.

Step 5 Enter the enable command and your Cisco IOS enable password to enter privileged EXEC command mode:

> enable
Password: password
# 

Step 6 Enter the following command:

# copy tftp: flash:

Step 7 Respond to the prompts to supply the location and name of the Cisco IOS image file.


Note For more information about the copy tftp: flash: Cisco IOS command, see the "Loading and Maintaining System Images" section of the Cisco IOS Configuration Fundamentals Configuration Guide, Release 12.2.



Related Documentation

The following sections describe the documentation available for the Cisco ICS 7750. These documents consist of hardware and software installation guides, Cisco IOS configuration and command references, system error messages, feature modules, and other documents.

Cisco ICS 7750 Documents

The documents described in this section are available on CCO and on CD.

On Cisco.com:

Products & Services: Voice Application Systems: Cisco ICS 7700 Series Integrated Communications Systems: Instructions and Guides

Using the Documentation CD-ROM (order number DOC-CONDOCCD=), navigate to:

Cisco Product Documentation: Voice/Telephony: Cisco ICS 7750

System Software Release 2.6.0 Documents

The following documents were updated or created for system software release 2.6.0. The documents are available at the following location:

http://www.cisco.com/univercd/cc/td/doc/product/voice/ics/ics26/index.htm

Upgrading to System Software Release 2.6.0 on the Cisco ICS 7750

Cisco ICS 7750 Documentation Locator

Cisco ICS 7750 Installation and Configuration Guide

Cisco ICS 7750 Troubleshooting Guide

Cisco ICS 7750 FRU Installation and Replacement

Release Notes for Cisco IOS 12.2(8)YN on the Cisco ICS 7750

Upgrading to System Software Release 2.6.0 and Cisco CallManager Release 3.3.(2) on the Cisco ICS 7750

Installing System Software Release 2.6.0 and Cisco CallManager Release 3.3.(2) on the Cisco ICS 7750 (this document)

Cisco CallManager Release 3.3(2) Documents

The following documents were updated or created for Cisco CallManager release 3.3(2). The documents are available at the following location:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/3_3/index.htm

Cisco CallManager Administration and System Guides, Release 3.3(2)

Cisco CallManager Documentation Guide for Release 3.3(2)

Cisco CallManager Features and Services, Release 3.3(2)

Installing Cisco CallManager Release 3.3(2)

Release Notes for Cisco CallManager Release 3.3(2)

Troubleshooting Guide for Cisco CallManager, Release 3.3(2)

Upgrading Cisco CallManager Release 3.3(2)

Using Cisco IP Telephony Applications Backup Utility, Version 3.5.6

Obtaining Documentation

These sections explain how to obtain documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at this URL:

http://www.cisco.com

Translated documentation is available at this URL:

http://www.cisco.com/public/countries_languages.shtml

Documentation CD-ROM

Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.

Ordering Documentation

You can order Cisco documentation in these ways:

Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Networking Products MarketPlace:

http://www.cisco.com/cgi-bin/order/order_root.pl

Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:

http://www.cisco.com/go/subscription

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, U.S.A.) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

Documentation Feedback

You can submit comments electronically on Cisco.com. In the Cisco Documentation home page, click the Fax or Email option in the "Leave Feedback" section at the bottom of the page.

You can e-mail your comments to bug-doc@cisco.com.

You can submit your comments by mail by using the response card behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.

Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you with these tasks:

Streamline business processes and improve productivity

Resolve technical issues with online support

Download and test software packages

Order Cisco learning materials and merchandise

Register for online skill assessment, training, and certification programs

If you want to obtain customized information and service, you can self-register on Cisco.com. To access Cisco.com, go to this URL:

http://www.cisco.com

Technical Assistance Center

The Cisco Technical Assistance Center (TAC) is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC Web Site and the Cisco TAC Escalation Center.

Cisco TAC inquiries are categorized according to the urgency of the issue:

Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.

Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.

Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.

The Cisco TAC resource that you choose is based on the priority of the problem and the conditions of service contracts, when applicable.

Cisco TAC Web Site

You can use the Cisco TAC Web Site to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to this URL:

http://www.cisco.com/tac

All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:

http://www.cisco.com/register/

If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC Web Site, you can open a case online by using the TAC Case Open tool at this URL:

http://www.cisco.com/tac/caseopen

If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC Web Site.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.