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Upgrading the Cisco ICS 7750 to System Software Release 2.2.0

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Upgrading the Cisco ICS 7750 to System Software Release 2.2.0

Table Of Contents

Upgrading the Cisco ICS 7750 to System Software Release 2.2.0

Contents

Preparing for the Upgrade

Accessing ICS System Manager

Accessing the SPE Windows Interface

Accessing the SPE Windows Interface Through Terminal Services Client

Accessing the SPE Windows Interface Through Directly Connected Peripherals

Obtaining Release 2.2.0 Software

Downloading the Release 2.2.0 Software Bundle

Upgrading the SPE Running System Manager

Upgrading Other SPEs

Upgrading ASIs, MRPs, the SSP, or the SAP

Related Documentation

Cisco ICS 7750 Documents

Release 2.2.0 Documents

Obtaining Documentation

World Wide Web

Documentation CD-ROM

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco.com

Technical Assistance Center

Cisco TAC Web Site

Cisco TAC Escalation Center


Upgrading the Cisco ICS 7750 to System Software Release 2.2.0


March 27, 2002

This document tells how to upgrade the Cisco ICS 7750 from system software release 2.1.0 to system software release 2.2.0. Use this document with the Release Notes for the Cisco ICS 7750 for System Software Release 2.x.x.


Note The Image Install Tool, which is included on the ICS software CD, supports only software installation. Use the procedures described in this document for upgrades from system software release 2.1.0 to system software release 2.2.0.



Note If you are using a system software release earlier than 2.1.0, contact your Cisco sales representative for instructions on how to migrate your system from an earlier system software release to system software release 2.1.0.


Contents

Preparing for the Upgrade

Upgrading the SPE Running System Manager

Upgrading Other SPEs

Upgrading ASIs, MRPs, the SSP, or the SAP

Related Documentation

Obtaining Documentation

Obtaining Technical Assistance

Preparing for the Upgrade

This section describes preparatory steps that need to be completed before the upgrade. It includes the following sections:

Accessing ICS System Manager

Accessing the SPE Windows Interface

Obtaining Release 2.2.0 Software

Accessing ICS System Manager

Complete the following steps to access ICS System Manager and prepare for the upgrade to release 2.2.0:


Step 1 On a PC, open Netscape Communicator or Microsoft Internet Explorer.

Step 2 In the Location or Address field, enter the following URL, replacing IP address with the IP address of the system processing engine (SPE) running System Manager:

http://IP address/ics

Step 3 Log in as the super administrator (user ID is admin), and enter your password (the default is admin).

Step 4 Click Login.

Step 5 Record the IP address and slot number of the SPE running System Manager.

Step 6 Record the IP address and slot number of other SPEs in the chassis.

Step 7 Back up system software data. Refer to the Release Notes for the Cisco ICS 7750 for System Software Release 2.x.x for instructions.


Accessing the SPE Windows Interface

Ensure that you can access the SPE Windows interface in either of the following ways, then continue with the "Obtaining Release 2.2.0 Software" section.

Accessing the SPE Windows Interface Through Terminal Services Client

Accessing the SPE Windows Interface Through Directly Connected Peripherals

Accessing the SPE Windows Interface Through Terminal Services Client

To access the SPE Windows interface through Terminal Services Client, complete the following steps:


Step 1 On the PC that you use to administer the Cisco ICS 7750, choose Start > Programs > Terminal Services Client > Client Connection Manager.

Step 2 Use the Client Connection Manager to open a Terminal Services connection with the target SPE:

If you already have a Terminal Services Client connection defined for the target SPE, choose it, and choose File > Connect.

If you do not have a Terminal Services Client connection defined for the target SPE, choose File > New Connection, and follow the instructions in the wizard, and then choose File > Connect.

The Terminal Services Client window opens. You can use Terminal Services Client to access standard Windows utilities on the SPE, such as Windows Explorer and the Control Panel.


Accessing the SPE Windows Interface Through Directly Connected Peripherals

You can connect a monitor, keyboard, and mouse directly to the SPE to access the Windows user interface, as follows:


Step 1 Connect the monitor cable to the video port on the SPE 310, and power on the monitor.

Step 2 Continue as follows, based on the type of peripherals that you are using:

USB—Connect a USB keyboard to one SPE USB port and a USB mouse to the other SPE USB port.

PS/2—Connect the "Y" splitter cable for your keyboard and mouse to the keyboard/mouse port on the target SPE, and then connect your keyboard and mouse to the available ends of the "Y" splitter cable.


Note If you are using the "Y" splitter cable to connect a PS/2 mouse and a keyboard to the SPE, the keyboard and mouse must be connected at or before SPE reboot to be recognized by the operating system. This is not the case with a USB keyboard and mouse, which usually are recognized without an operating system reboot.



Note For a summary of the issues related to the connection of peripherals to SPEs, as well as best practices on how to use peripherals with SPEs, see the "Using Peripherals with SPEs" section in the the Release Notes for the Cisco ICS 7750 for System Software Release 2.x.x.



Note For a list of USB peripherals that have been tested on the Cisco ICS 7750, refer to the "Connecting a Monitor, Keyboard, and Mouse to the SPE Card" section in the
Cisco ICS 7750 Getting Started Guide.


Step 3 Use the keyboard, mouse, and monitor to access standard Windows utilities on the SPE, such as Windows Explorer and the Control Panel.


Obtaining Release 2.2.0 Software

This section provides information about release 2.2.0 software and how to obtain it.

Six software bundles are available, depending on the IOS feature support that you require on analog station interface (ASI) cards and multiservice route processor (MRP) cards. Table 1 lists the IOS feature sets supported by the Cisco ICS 7750.

Table 1 Feature Sets Supported by the Cisco ICS 7750 

System Software Bundle Name 1
Feature Set
IOS Software Image for ASIs and MRPs

S77a-2.2.0.exe

IP/Voice Plus

ics7700-sv3y-mz

S77b-k8-2.2.0.exe

IP/FW/Voice Plus IPSec 56

ics7700-k8o3sv3y-mz

S77c-k9-2.2.0.exe

IP/FW/Voice Plus IPSec 3DES

ics7700-k9o3sv3y-mz

S77d-2.2.0.exe

IP/IPX/AT/IBM/Voice Plus

ics7700-bnr2sv3y-mz

S77e-k8-2.2.0.exe

IP/IPX/AT/IBM/FW/ Voice Plus IPSec 56

ics7700-bk8no3r2sv3y-mz

S77f-k9-2.2.0.exe

IP/IPX/AT/IBM/FW/ Voice Plus IPSec 3DES

ics7700-bk9no3r2sv3y-mz

1 Each system software bundle contains an IOS software image for the MRPs and ASIs, an IOS software image for the system switch processor (SSP), ICS System Manager, and ICS Core Software. The system software bundles are identical, except for the IOS software image for the MRPs and ASIs.


Release 2.2.0 is available on CD-ROM and on the web.

If you have the release 2.2.0 CD-ROM, go to the "Upgrading the SPE Running System Manager" section.

If you need to download release 2.2.0, continue with "Downloading the Release 2.2.0 Software Bundle".


Note If you download release 2.2.0 from CCO, the download includes only the system software bundle. If you have the release 2.2.0 CD-ROM, it includes Microsoft SQL Server and Microsoft hot fixes, as well as the system software bundle.


Downloading the Release 2.2.0 Software Bundle

Complete the following steps to download release 2.2.0:


Step 1 Log on to CCO either as a registered user or as a guest.

Go to the Cisco home page (www.cisco.com) and log on as a guest or registered user:

Guest users will be granted limited access to Cisco's Software Image Library. Contact your Cisco service representative to obtain Special File privileges.

Registered users with software service contracts will be granted full access privileges to the Software Center. If you do not have access to the Software Image Library, please check the terms of your service contract before contacting Cisco (or your sponsoring Cisco partner for PICA customers).

Step 2 Enter the following URL in your web browser:

http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml

Step 3 Click the link for Release 2.2.0.


Note If you are downloading one of the software images with Triple DES (3DES) encryption, special approval might be required. Follow the instructions on the screen.


Step 4 Enter the special access code in the field as instructed, if necessary.

There are some areas of the Software Center to which you can only gain access by entering a special access code. Special access codes are provided either through a postal letter (through electronic or regular mail) informing you of the availability of an upgrade on CCO or through a conversation with authorized Cisco personnel.

Step 5 Click on the link corresponding to the software bundle that you wish to download from the list of available software bundles (for example, S77a-2.2.0.exe). The list of files includes the following information:

Filename. The name of the software bundle.

Description. A brief description of the software bundle.

Release. The software release or version number.

Size. The size of the file in bytes.

Step 6 When prompted, select the option in your browser to save the file to your PC hard drive.

Step 7 Continue with "Upgrading the SPE Running System Manager".


Upgrading the SPE Running System Manager

Complete the following steps to upgrade the SPE running System Manager to release 2.2.0:


Step 1 Access the Windows interface on the SPE running System Manager. See the "Accessing the SPE Windows Interface" section.

Step 2 Access the release 2.2.0 software bundle in one of the following ways:

Copy the bundle to the SPE hard drive.

Copy the bundle to a shared network directory, and make sure that you can access this directory from the SPE (for example, if drive E is mapped to a shared network directory, and you copy the software bundle to the ics directory on drive E, the software would be accessible from E:\ics).

Connect the CD-ROM drive to the SPE (refer to the Cisco ICS 7750 Getting Started Guide for instructions), insert the CD-ROM in the CD-ROM drive, and access the software bundle from the CD-ROM.

Step 3 On the SPE running System Manager, choose Start > Run.

The Run dialog opens.

Step 4 Enter cmd in the Open field.

Step 5 Click OK.

A DOS window opens.

Step 6 Create a temporary directory on the SPE if one does not exist:

C:\> mkdir Temp 

Step 7 Change to the temporary directory:

C:\> cd Temp

Step 8 Enter the following command to extract the system software bundle to the temporary directory:

C:\Temp> <path>\ics\s77a-2.2.0.exe -dir

Where <path> can be one of the following:

The SPE C-drive

A shared shared network drive that can be accessed by the SPE

A CD-ROM drive that is attached to the SPE

Step 9 After the file extraction is complete, change to the directory where the software upgrade executable is located:

C:\Temp> cd 2.2.0\icssm\ICSSM_<new_version>\ICSSM

where <new_version> is the ICS System Manager version contained in the upgrade bundle.

For example:

C:\Temp> cd 2.2.0\icssm\ICSSM_3_0_35\ICSSM

Step 10 Enter icssm -systemspe at the command prompt to start the software upgrade on the SPE running System Manager.

For example:

C:\Temp\2.2.0\icssm\ICSSM_3_0_35\ICSSM> icssm -systemspe

Step 11 When prompted, press Y to reboot the SPE running System Manager.

A warning window will appear informing you that the SPE is about to reboot. When the SPE running System Manager has rebooted, continue.

Step 12 Continue as follows:

If there are additional SPEs in the chassis, continue with the "Upgrading Other SPEs" section.

If there are no additional SPEs in the chassis, go to the "Upgrading ASIs, MRPs, the SSP, or the SAP" section.


Upgrading Other SPEs

Complete the following steps to upgrade other SPEs (running ICS Core Software) to release 2.2.0:


Step 1 Access the Windows interface on the target SPE. See the "Accessing the SPE Windows Interface" section.

Step 2 Access the release 2.2.0 software bundle in one of the following ways:

Copy the bundle to the SPE hard drive.

Copy the bundle to a shared network directory, and make sure that you can access this directory from the SPE (for example, if drive E is mapped to a shared network directory, and you copy the software bundle to the ics directory on drive E, the software would be accessible from E:\ics).

Connect the CD-ROM drive to the SPE (refer to the Cisco ICS 7750 Getting Started Guide for instructions), insert the CD-ROM in the CD-ROM drive, and access the software bundle from the CD-ROM.

Step 3 On the target SPE, choose Start > Run.

The Run dialog opens.

Step 4 Enter cmd in the Open field.

Step 5 Click OK.

A DOS window opens.

Step 6 Create a temporary directory on the SPE if one does not exist:

C:\> mkdir Temp 

Step 7 Change to the temporary directory:

C:\> cd Temp

Step 8 Enter the following command to extract the system software bundle to the temporary directory:

C:\Temp> <path>\ics\s77a-2.2.0.exe -dir

Where <path> can be one of the following:

The SPE C-drive

A shared shared network drive that can be accessed by the SPE

A CD-ROM drive that is attached to the SPE

Step 9 After the file extraction is complete, change to the directory where the software upgrade executable is located:

C:\Temp> cd 2.2.0\icssm\ICSSM_<new_version>\ICSSM

where <new_version> is the ICS Core Software version contained in the upgrade bundle.

For example:

C:\Temp> cd 2.2.0\icssm\ICSSM_3_0_35\ICSSM

Step 10 Enter icssm -appsspe at the command prompt to start the software upgrade on the target SPE .

For example:

C:\Temp\2.2.0\icssm\ICSSM_3_0_35\ICSSM> icssm -appsspe

Step 11 When prompted, press Y to reboot the target SPE.

A warning window will appear informing you that the SPE is about to reboot.

Step 12 Continue with the "Upgrading ASIs, MRPs, the SSP, or the SAP" section.


Upgrading ASIs, MRPs, the SSP, or the SAP

Complete the following steps to upgrade ASIs, MRPs, the SSP, or the system alarm processor (SAP) to release 2.2.0:


Step 1 Access ICS System Manager from a PC which has access to the release 2.2.0 system software bundle. See the "Accessing ICS System Manager" section

Step 2 Click the Software Upgrade tab on the ICS System Manager home page.

The names of the software images are shown in the Software Library table. The following software images were included with system software release 2.1.0, and should appear in the Software Library:

ASIs and MRPs—ics7700-sv3y-mz.122-4.XL1

SAP—AC1_0_6.img

SSP—c2900XL-c3h2s-mz-120.5.2-XU.tar

Step 3 Click Add Image on the right side of the Software Library table.

Step 4 From the Upload Image page, click Browse, and navigate to the temporary directory (c:\Temp\<new_version>) that you created on the SPE.

The following directories and naming conventions are used for ASI/MRP, SAP, and SSP software images:

IOS software for ASIs and MRPs:

Begins with ICS7700

Stored in the MRP subdirectory

IOS software for the SSP card:

Begins with C2900XL

Stored in the SSP subdirectory

SAP software:

Begins with AC, ends with .img

Stored in the SAP subdirectory

Step 5 Click Upload to ICS 7750 to add the image to the Software Library table.

Step 6 Repeat Step 3 through Step 5 to add additional images.

Step 7 From the Software Upgrade page, click Deliver to a system card next to the image that you want to deliver.

Step 8 Click the drop-down arrow to view a list of choices for the Select a Target System Card field, and choose the target card.

Step 9 Click Deliver. The image is uploaded to the card that you chose. This process takes from 4 to 6 minutes for a 4-MB file.


Related Documentation

The following sections describe the documentation available for the Cisco ICS 7750. These documents consist of hardware and software installation guides, Cisco IOS configuration and command references, system error messages, feature modules, and other documents.

Cisco ICS 7750 Documents

The documents described in this section are available on CCO and on CD:

On Cisco.com, beginning under the Service & Support heading:

Technical Documents: Voice/Telephony: Cisco ICS 7750

On the Documentation CD-ROM (order number DOC-CONDOCCD=) at:

Cisco Product Documentation: Voice/Telephony: Cisco ICS 7750

Release 2.2.0 Documents

The following documents were updated or created for system software release 2.2.0, and can be found in this location:

http://www.cisco.com/univercd/cc/td/doc/product/voice/ics/ics22/index.htm

Cisco ICS 7750 Documentation Locator for Release 2.2.0

Cisco ICS 7750 FRU Installation and Replacement

Cisco Interface Cards Installation Guide

Release Notes for Cisco IOS 12.2(4)XL4 on the Cisco ICS 7750

Upgrading the Cisco ICS 7750 to System Software Release 2.2.0 (this document)

Obtaining Documentation

The following sections explain how to obtain documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at the following URL:

http://www.cisco.com

Translated documentation is available at the following URL:

http://www.cisco.com/public/countries_languages.shtml

Documentation CD-ROM

Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.

Ordering Documentation

Cisco documentation is available in the following ways:

Registered Cisco Direct Customers can order Cisco product documentation from the Networking Products MarketPlace:

http://www.cisco.com/cgi-bin/order/order_root.pl

Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:

http://www.cisco.com/go/subscription

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

Documentation Feedback

If you are reading Cisco product documentation on Cisco.com, you can submit technical comments electronically. Click Leave Feedback at the bottom of the Cisco Documentation home page. After you complete the form, print it out and fax it to Cisco at 408 527-0730.

You can e-mail your comments to bug-doc@cisco.com.

To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:

Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.

Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you to

Streamline business processes and improve productivity

Resolve technical issues with online support

Download and test software packages

Order Cisco learning materials and merchandise

Register for online skill assessment, training, and certification programs

You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to the following URL:

http://www.cisco.com

Technical Assistance Center

The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.

Inquiries to Cisco TAC are categorized according to the urgency of the issue:

Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.

Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.

Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.

Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.

Cisco TAC Web Site

The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to the following URL:

http://www.cisco.com/tac

All customers, partners, and resellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to the following URL to register:

http://www.cisco.com/register/

If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com registered user, you can open a case online by using the TAC Case Open tool at the following URL:

http://www.cisco.com/tac/caseopen

If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In addition, please have available your service agreement number and your product serial number.