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Cisco ICS 7700 Series Integrated Communication Systems

Cisco ICS 7750 Documentation Locator, 2.6.2

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Cisco ICS 7750 Documentation Locator

Table Of Contents

Cisco ICS 7750 Documentation Locator

Documentation Included with the Cisco ICS 7750

Other Cisco ICS 7750 Documentation

Cisco CallManager Documentation

Cisco CallManager Extended Services Documentation

Cisco Customer Response Applications Documentation

Cisco Unity Documentation

Obtaining Documentation

Cisco.com

Documentation CD-ROM

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco.com

Technical Assistance Center

Cisco TAC Website

Cisco TAC Escalation Center

Obtaining Additional Publications and Information


Cisco ICS 7750 Documentation Locator


Updated for System Software Release 2.6.2

This document provides brief descriptions of and URLs for the following documentation:

Documentation Included with the Cisco ICS 7750

Other Cisco ICS 7750 Documentation

Cisco CallManager Documentation

Cisco Customer Response Applications Documentation

Cisco Unity Documentation

Documentation Included with the Cisco ICS 7750

Your Cisco Integrated Communications System (ICS) 7750 (also referred to as the Cisco ICS 7750) shipped with a minimal set of printed documentation and a Cisco ICS 7750 System Software CD, Release 2.6.2. The Cisco ICS 7750 System Software CD contains some of the Cisco ICS 7750 documentation (in .pdf format). To locate this documentation, navigate to the Documentation folder on the Cisco ICS 7750 System Software CD.


Note The Documentation CD, which is updated monthly and contains documentation for all Cisco products, is also included with the Cisco ICS 7750.


Table 1 Documentation Included with the Cisco ICS 7750

Document Title, Description, and URL
Printed
On Cisco ICS 7750 System Software CD

Cisco ICS 7750 Documentation Locator (this document).

http://www.cisco.com/univercd/cc/td/doc/product/voice/ics/ics26/ics261/icloc261.htm

X

 

Regulatory Compliance and Safety Information for the Cisco ICS 7750. Provides international regulatory and safety compliance information about the Cisco ICS 7750.

http://www.cisco.com/univercd/cc/td/doc/product/voice/ics/ics26/icsrcsi.htm

X

 

Upgrading to Cisco CallManager Release 3.3(x) on the Cisco ICS 7750. Summarizes the steps that are required in order to upgrade from an earlier Cisco CallManager release to Cisco CallManager 3.3(x) on the Cisco ICS 7750.

http://www.cisco.com/univercd/cc/td/doc/product/voice/ics/ics26/ics261/icscm33x.htm

X

 

Installing System Software Release 2.6.0 and Cisco CallManager Release 3.3(2) on the Cisco ICS 7750. Tells how to complete the preparatory steps that are necessary before installing system software release 2.6.0 on the Cisco ICS 7750, and tells how to install system software release 2.6.0.

http://www.cisco.com/univercd/cc/td/doc/product/voice/ics/ics26/ics26in.htm

 

X

Upgrading to System Software Release 2.6.0 and Cisco CallManager Release 3.3(2) on the Cisco ICS 7750. Tells how to complete the preparatory steps that are necessary before installing system software release 2.6.0 on the Cisco ICS 7750, and tells how to install system software release 2.6.0.

http://www.cisco.com/univercd/cc/td/doc/product/voice/ics/ics26/ics26up.htm

 

X

Cisco ICS 7750 FRU Installation and Replacement. Tells how to install and replace processor cards, voice interface cards (VICs), WAN interface cards (WICs), power supply modules, and the fan tray in the Cisco ICS 7750.

http://www.cisco.com/univercd/cc/td/doc/product/voice/ics/ics26/icsfru26.htm

 

X

Cisco ICS 7750 Installation and Configuration Guide (Order Number DOC-7814165=). Provides detailed information on how to install, configure, and administer the Cisco ICS 7750 and the equipment with which it is intended to interoperate.

http://www.cisco.com/univercd/cc/td/doc/product/voice/ics/ics26/icsicg26/index.htm

 

X

Cisco ICS 7750 Troubleshooting Guide (Order Number DOC-7814163=). Provides information for system administrators and equipment installers on how to maintain and troubleshoot the Cisco ICS 7750, including SPE reimaging instructions.

http://www.cisco.com/univercd/cc/td/doc/product/voice/ics/ics26/icstg26/index.htm

 

X


Other Cisco ICS 7750 Documentation

This section lists additional Cisco ICS 7750 documentation. You can access these documents by using the URLs listed below:

Cisco ICS 7750 Documentation Roadmap. Provides a summary of the installation, configuration, and maintenance tasks that are involved in working with the Cisco ICS 7750. Each task summary includes a hyperlink to the relevant documentation.

http://www.cisco.com/univercd/cc/td/doc/product/voice/ics/icsmap.htm

Release Notes for System Software Release 2.6.1 and 2.6.2 on the Cisco ICS 7750. Provides information that is applicable to system software releases 2.6.1 and 2.6.2, including information about caveats.

http://www.cisco.com/univercd/cc/td/doc/product/voice/ics/ics26/ics261/icsrn261.htm

Cisco ICS 7750 System Description (Order Number DOC-7810360=). Provides technical specifications and other information about processor cards, interface cards, the chassis, and power supply modules, as well as information about software, Cisco IP Phones, and Cisco switches and routers that you can use with the Cisco ICS 7750.

http://www.cisco.com/univercd/cc/td/doc/product/voice/ics/ics26/icssd26/index.htm


Note You can order the Cisco ICS 7750 System Description, Cisco ICS 7750 Installation and Configuration Guide, and Cisco ICS 7750 Troubleshooting Guide as a boxed set of documentation (Order Number DOCS-7750=).


Installing Memory, PVDM, and VPN Modules in ASI, MRP, and SPE Cards in the Cisco ICS 7750. Tells how to install memory modules, packet voice digital signal processor (DSP) modules (PVDMs), and virtual private network (VPN) modules in analog station interface (ASI), multiservice route processor (MRP), and system processing engine (SPE) cards.

http://www.cisco.com/univercd/cc/td/doc/product/voice/ics/ics26/icsmem26.htm

Cisco Interface Cards Installation Guide. Provides basic hardware installation information for all Cisco WAN interface cards (WICs) and voice interface cards (VICs), and gives instructions for connecting these cards to a network.

http://www.cisco.com/univercd/cc/td/doc/product/access/acs_mod/cis2600/hw_inst/wic_inst/wic_doc/index.htm

Cisco CallManager Documentation

For a summary of the documentation that is available for Cisco CallManager, refer to the Cisco CallManager Documentation Guide or Cisco CallManager Document Locator that is applicable to your release:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/index.htm

Cisco CallManager Extended Services Documentation

The Extended Services feature is included with Cisco CallManager beginning with Release 3.1(2c). This feature provides Cisco CallManager Extension Mobility and Cisco CallManager AutoAttendant capabilities.

The following documentation is available for Cisco CallManager Extended Services:

Cisco CallManager Extended Services Administrator's Guide 2.2 (Order Number DOC-7812959=). Describes Cisco CallManager Extended Services functionality and tells how to install, configure, administer, and troubleshoot Cisco CallManager Extended Services.

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/call_ext/extend/

Release Notes for Cisco CallManager Extended Services 2.2. Identifies issues that are not covered in other Cisco CallManager Extended Services documentation.

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/english/xservice/es_3_2_1.htm

Cisco Customer Response Applications Documentation

For a summary of the documentation that is available for Cisco Customer Response Applications on the Cisco ICS 7750, refer to the Cisco Customer Response Applications for the Cisco ICS 7750 Documentation Locator that is applicable to your release:

http://www.cisco.com/univercd/cc/td/doc/product/voice/ics/icsapps/icscra/index.htm

Effective with release 3.0, Cisco Customer Response Applications (CRA) has been renamed Cisco Customer Response Solutions (CRS) and, effective with version 3.1, is marketed under the name IPCC Express. The Cisco website and packaging materials have been updated to reflect the new name, but the user interface, and therefore the documentation, has not.

Cisco Unity Documentation

Cisco Unity Voice Messaging is available for the Cisco ICS 7750 beginning with system software release 2.1.0, and Cisco Unity Unified Messaging support is available beginning with Cisco Unity 3.1(5). For a summary of the documentation that is available for Cisco Unity Voice Messaging and Cisco Unity Unified Messaging, refer to the Documentation Locator that is applicable to your Cisco Unity application release:

http://www.cisco.com/univercd/cc/td/doc/product/voice/ics/icsapps/icsunity/index.htm

Obtaining Documentation

Cisco provides several ways to obtain documentation, technical assistance, and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation on the World Wide Web at this URL:

http://www.cisco.com/univercd/home/home.htm

You can access the Cisco website at this URL:

http://www.cisco.com

International Cisco websites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

Documentation CD-ROM

Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which may have shipped with your product. The Documentation CD-ROM is updated regularly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual or quarterly subscription.

Registered Cisco.com users can order a single Documentation CD-ROM (product number DOC-CONDOCCD=) through the Cisco Ordering tool:

http://www.cisco.com/en/US/partner/ordering/ordering_place_order_ordering_tool_launch.html

All users can order monthly or quarterly subscriptions through the online Subscription Store:

http://www.cisco.com/go/subscription

Ordering Documentation

You can find instructions for ordering documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

You can order Cisco documentation in these ways:

Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Networking Products MarketPlace:

http://www.cisco.com/en/US/partner/ordering/index.shtml

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, U.S.A.) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

Documentation Feedback

You can submit comments electronically on Cisco.com. On the Cisco Documentation home page, click Feedback at the top of the page.

You can e-mail your comments to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

Cisco provides Cisco.com, which includes the Cisco Technical Assistance Center (TAC) website, as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample

configurations from the Cisco TAC website. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC website, including TAC tools and utilities.

Cisco.com

Cisco.com offers a suite of interactive, networked services that let you access Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.

Cisco.com provides a broad range of features and services to help you with these tasks:

Streamline business processes and improve productivity

Resolve technical issues with online support

Download and test software packages

Order Cisco learning materials and merchandise

Register for online skill assessment, training, and certification programs

To obtain customized information and service, you can self-register on Cisco.com at this URL:

http://tools.cisco.com/RPF/register/register.do

Technical Assistance Center

The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available: the Cisco TAC website and the Cisco TAC Escalation Center. The type of support that you choose depends on the priority of the problem and the conditions stated in service contracts, when applicable.

We categorize Cisco TAC inquiries according to urgency:

Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration. There is little or no impact to your business operations.

Priority level 3 (P3)—Operational performance of the network is impaired, but most business operations remain functional. You and Cisco are willing to commit resources during normal business hours to restore service to satisfactory levels.

Priority level 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively impacted by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Priority level 1 (P1)—An existing network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Cisco TAC Website

The Cisco TAC website provides online documents and tools to help troubleshoot and resolve technical issues with Cisco products and technologies. To access the Cisco TAC website, go to this URL:

http://www.cisco.com/tac

All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC website. Some services on the Cisco TAC website require a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:

http://tools.cisco.com/RPF/register/register.do

If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC website, you can open a case online at this URL:

http://www.cisco.com/tac/caseopen

If you have Internet access, we recommend that you open P3 and P4 cases online so that you can fully describe the situation and attach any necessary files.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

Before calling, please check with your network operations center to determine the Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:

http://www.cisco.com/en/US/products/products_catalog_links_launch.html

Cisco Press publishes a wide range of networking publications. Cisco suggests these titles for new and experienced users: Internetworking Terms and Acronyms Dictionary, Internetworking Technology Handbook, Internetworking Troubleshooting Guide, and the Internetworking Design Guide.

For current Cisco Press titles and other information, go to Cisco Press online at this URL:

http://www.ciscopress.com

Packet magazine is the Cisco quarterly publication that provides the latest networking trends, technology breakthroughs, and Cisco products and solutions to help industry professionals get the most from their networking investment. Included are networking deployment and troubleshooting tips, configuration examples, customer case studies, tutorials and training, certification information, and links to numerous in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/go/packet

iQ Magazine is the Cisco bimonthly publication that delivers the latest information about Internet business strategies for executives. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/en/US/about/ac123/ac147/about_cisco_the_internet_protocol_journal.html

Training—Cisco offers world-class networking training. Current offerings in network training are listed at this URL:

http://www.cisco.com/en/US/learning/le31/learning_recommended_training_list.html