Table Of Contents
Cisco ICS 7750 Documentation Locator
Updated for System Software Release 2.6.2
This document provides brief descriptions of and URLs for the following documentation:
Documentation Included with the Cisco ICS 7750
Your Cisco Integrated Communications System (ICS) 7750 (also referred to as the Cisco ICS 7750) shipped with a minimal set of printed documentation and a Cisco ICS 7750 System Software CD, Release 2.6.2. The Cisco ICS 7750 System Software CD contains some of the Cisco ICS 7750 documentation (in .pdf format). To locate this documentation, navigate to the Documentation folder on the Cisco ICS 7750 System Software CD.
Note The Documentation CD, which is updated monthly and contains documentation for all Cisco products, is also included with the Cisco ICS 7750.
Other Cisco ICS 7750 Documentation
This section lists additional Cisco ICS 7750 documentation. You can access these documents by using the URLs listed below:
•Cisco ICS 7750 Documentation Roadmap. Provides a summary of the installation, configuration, and maintenance tasks that are involved in working with the Cisco ICS 7750. Each task summary includes a hyperlink to the relevant documentation.
•Release Notes for System Software Release 2.6.1 and 2.6.2 on the Cisco ICS 7750. Provides information that is applicable to system software releases 2.6.1 and 2.6.2, including information about caveats.
•Cisco ICS 7750 System Description (Order Number DOC-7810360=). Provides technical specifications and other information about processor cards, interface cards, the chassis, and power supply modules, as well as information about software, Cisco IP Phones, and Cisco switches and routers that you can use with the Cisco ICS 7750.
Note You can order the Cisco ICS 7750 System Description, Cisco ICS 7750 Installation and Configuration Guide, and Cisco ICS 7750 Troubleshooting Guide as a boxed set of documentation (Order Number DOCS-7750=).
•Installing Memory, PVDM, and VPN Modules in ASI, MRP, and SPE Cards in the Cisco ICS 7750. Tells how to install memory modules, packet voice digital signal processor (DSP) modules (PVDMs), and virtual private network (VPN) modules in analog station interface (ASI), multiservice route processor (MRP), and system processing engine (SPE) cards.
•Cisco Interface Cards Installation Guide. Provides basic hardware installation information for all Cisco WAN interface cards (WICs) and voice interface cards (VICs), and gives instructions for connecting these cards to a network.
Cisco CallManager Documentation
For a summary of the documentation that is available for Cisco CallManager, refer to the Cisco CallManager Documentation Guide or Cisco CallManager Document Locator that is applicable to your release:
Cisco CallManager Extended Services Documentation
The Extended Services feature is included with Cisco CallManager beginning with Release 3.1(2c). This feature provides Cisco CallManager Extension Mobility and Cisco CallManager AutoAttendant capabilities.
The following documentation is available for Cisco CallManager Extended Services:
•Cisco CallManager Extended Services Administrator's Guide 2.2 (Order Number DOC-7812959=). Describes Cisco CallManager Extended Services functionality and tells how to install, configure, administer, and troubleshoot Cisco CallManager Extended Services.
•Release Notes for Cisco CallManager Extended Services 2.2. Identifies issues that are not covered in other Cisco CallManager Extended Services documentation.
Cisco Customer Response Applications Documentation
For a summary of the documentation that is available for Cisco Customer Response Applications on the Cisco ICS 7750, refer to the Cisco Customer Response Applications for the Cisco ICS 7750 Documentation Locator that is applicable to your release:
Effective with release 3.0, Cisco Customer Response Applications (CRA) has been renamed Cisco Customer Response Solutions (CRS) and, effective with version 3.1, is marketed under the name IPCC Express. The Cisco website and packaging materials have been updated to reflect the new name, but the user interface, and therefore the documentation, has not.
Cisco Unity Documentation
Cisco Unity Voice Messaging is available for the Cisco ICS 7750 beginning with system software release 2.1.0, and Cisco Unity Unified Messaging support is available beginning with Cisco Unity 3.1(5). For a summary of the documentation that is available for Cisco Unity Voice Messaging and Cisco Unity Unified Messaging, refer to the Documentation Locator that is applicable to your Cisco Unity application release:
Cisco provides several ways to obtain documentation, technical assistance, and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
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Registered Cisco.com users can order a single Documentation CD-ROM (product number DOC-CONDOCCD=) through the Cisco Ordering tool:
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You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:
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We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com, which includes the Cisco Technical Assistance Center (TAC) website, as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample
configurations from the Cisco TAC website. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC website, including TAC tools and utilities.
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Cisco.com provides a broad range of features and services to help you with these tasks:
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To obtain customized information and service, you can self-register on Cisco.com at this URL:
Technical Assistance Center
The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available: the Cisco TAC website and the Cisco TAC Escalation Center. The type of support that you choose depends on the priority of the problem and the conditions stated in service contracts, when applicable.
We categorize Cisco TAC inquiries according to urgency:
•Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration. There is little or no impact to your business operations.
•Priority level 3 (P3)—Operational performance of the network is impaired, but most business operations remain functional. You and Cisco are willing to commit resources during normal business hours to restore service to satisfactory levels.
•Priority level 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively impacted by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
•Priority level 1 (P1)—An existing network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Cisco TAC Website
The Cisco TAC website provides online documents and tools to help troubleshoot and resolve technical issues with Cisco products and technologies. To access the Cisco TAC website, go to this URL:
All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC website. Some services on the Cisco TAC website require a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:
If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC website, you can open a case online at this URL:
If you have Internet access, we recommend that you open P3 and P4 cases online so that you can fully describe the situation and attach any necessary files.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:
Before calling, please check with your network operations center to determine the Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
•The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:
•Cisco Press publishes a wide range of networking publications. Cisco suggests these titles for new and experienced users: Internetworking Terms and Acronyms Dictionary, Internetworking Technology Handbook, Internetworking Troubleshooting Guide, and the Internetworking Design Guide.
For current Cisco Press titles and other information, go to Cisco Press online at this URL:
•Packet magazine is the Cisco quarterly publication that provides the latest networking trends, technology breakthroughs, and Cisco products and solutions to help industry professionals get the most from their networking investment. Included are networking deployment and troubleshooting tips, configuration examples, customer case studies, tutorials and training, certification information, and links to numerous in-depth online resources. You can access Packet magazine at this URL:
•iQ Magazine is the Cisco bimonthly publication that delivers the latest information about Internet business strategies for executives. You can access iQ Magazine at this URL:
•Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:
•Training—Cisco offers world-class networking training. Current offerings in network training are listed at this URL:
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