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Cisco ICS 7700 Series Integrated Communication Systems

Cisco ICS 7750 Getting Started Guide, 2.3.0

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Cisco ICS 7750 Getting Started Guide

Table Of Contents

Cisco ICS 7750 Getting Started Guide

Preparing to Install the System

Required Tools and Equipment

Unpacking the Box

Verifying Shipment Contents

Installing the System

Installation Overview

Understanding System Components

Rack-Mounting or Stacking of System Components

Preparing the Electrical Panel and Grounding the Chassis

Preventing Electrostatic Discharge Damage

Connecting the System Cards

Connecting the Peripherals

Attaching the CD-ROM Drive Tray

Installing the CD-ROM Drive

Connecting a Monitor, Keyboard, and Mouse to the SPE310 Card

Connecting Power to and Turning On the System

Connecting Power to the System

Turning On the System

Running the Initial Configuration Program

Before You Start

Collecting Required Information for the Initial Configuration Program

Verifying Your PC Requirements

Configuring Your PC IP Address for Initial Configuration

Configuring Your Web Browser for System Manager

Connecting Your PC to the SSP Card

Verifying That Your PC Can Communicate with the Cisco ICS 7750

Troubleshooting the Connection

Launching the Configuration Program

User Consent to Availability Monitoring Page

Configuring Your System

Reconfiguring the PC

Installing Cisco CallManager Software

Understanding Distributed Call Processing

Installing Cisco CallManager

Verifying Installation and Configuration

Connecting to the Network

Setting the System Date and Time

Setting the Date and Time on SPE310 Cards

Setting the Date and Time on SSP, MRP, and ASI Cards

Accessing System Manager

Understanding System Manager

Verifying Cisco CallManager Services

Verify Services

Connect IP Phones

Cisco IP Phone Models 7960/7940/7910

Cisco IP Conference Station 7935

Cisco IP Phone Models 30 VIP, 12 VIP, 30 SP+, and 12 SP+

Configure Auto-Registration

Make a Call

Related Documentation

Obtaining Documentation

World Wide Web

Documentation CD-ROM

Ordering Documentation

Documentation Feedback

Where to Go Next

Obtaining Technical Assistance

Cisco.com

Technical Assistance Center

Cisco TAC Web Site

Cisco TAC Escalation Center


Cisco ICS 7750 Getting Started Guide


The Cisco Integrated Communications System (ICS) 7750 (referred to as the Cisco ICS 7750 or the system) is an integrated communications platform designed to enable easy, rapid deployment and management of key data and converged voice/data applications and services, including IP telephony, multiservice routing, and more.

The Cisco ICS 7750 has all the elements needed to deliver data, voice, and video in a single chassis: multiservice router/voice gateway cards based on Cisco IOS software, application server cards running core voice applications, call processing software, and integrated web-based system management software, a data switching interface card for connectivity to Catalyst 3524-PWR XL switches or other data switches, and a card that monitors system health.

This document describes the hardware installation and software configuration steps to install your Cisco ICS 7750 and to perform the initial configuration necessary before connecting it to your network. This document contains the following sections:

Preparing to Install the System

Installing the System

Running the Initial Configuration Program

Reconfiguring the PC

Installing Cisco CallManager Software

Verifying Installation and Configuration

Connecting to the Network

Setting the System Date and Time

Accessing System Manager

Verifying Cisco CallManager Services

Related Documentation

Obtaining Documentation

Obtaining Technical Assistance


Note The procedures in this document are based on a typical configuration that is one of many possible Cisco ICS 7750 configurations. Refer to the Cisco ICS 7750 Hardware Installation Guide for hardware installation procedures not described in this document.


Preparing to Install the System

Before you install the system, read the safety information in the "Preparing for Installation" chapter in the Cisco ICS 7750 Hardware Installation Guide.

Required Tools and Equipment

You need the following tools and parts to install and maintain the system. If you need additional equipment, contact a customer service representative for ordering information.

A number-1 Phillips screwdriver for installing the cable management bracket (recommended) and mounting the system.

A 6-mm open-end wrench for adjusting the grounding lug.

An SVGA monitor capable of at least 800 x 600 resolution and at least 256 colors (1024 x 768 resolution is recommended).

PC keyboard with PS/2-style or USB (Universal Serial Bus) connector.

Windows-compatible mouse with PS/2-style or USB or connector.


Note If you are using a USB keyboard with a USB mouse, you will need a pass-through USB port on the keyboard for connecting the mouse. Alternatively, you can use a USB hub, to which you can connect both the keyboard and mouse, and then connect to one of the USB ports on the SPE310 through the hub's uplink port. Either the pass-through USB port or a USB hub is needed because one of the two USB ports on the SPE310 card is needed for the CD-ROM drive. See the section "Using USB Devices" section for more details on using USB devices.


Windows-based PC or laptop (for system configuration).

ESD-prevention equipment or the disposable ESD-preventive wrist strap included in the hardware accessory kit.

Antistatic mat, foam pad, or bag for removed cards or modules. (Place removed components into an antistatic bag if you plan to return them to the factory or on an antistatic mat or foam pad if you are replacing components.)

Unpacking the Box

Follow these steps to unpack the Cisco ICS 7750 chassis (see Figure 1).


Warning Two people are required to lift the chassis. To prevent injury, keep your back straight and lift with your legs, not your back.



Warning Do not stack the chassis on any other equipment. If the chassis falls, it can cause severe bodily injury and equipment damage.



Step 1 Make sure the packing carton is upright.

Step 2 Carefully cut the sealing tape with a box cutter, and open the box.

Step 3 Remove the cardboard packing, any foam packaging material, and protective plastics. Save all boxes and packing material in case you need to repack the equipment.

Step 4 Remove the hardware accessory kit, and lift the chassis carefully out of the carton. Move them to the location designated for the installation.



Note If you intend to use the Cisco ICS 7750 in a desktop installation, this might be a good time to install the rubber feet that are in the hardware accessory kit.


Figure 1 Unpacking the System

Verifying Shipment Contents

The hardware accessory kit should include the items listed in Table 1. If an item is missing, contact your Cisco sales representative.

Table 1 Cisco ICS 7750 Hardware Accessory Kit Shipment Contents 

Quantity
Description

1

Open Me First bag, which includes

Cisco ICS 7750 Getting Started Guide

ICS System Manager CD-ROM1

Two Ethernet crossover cables (yellow with a black stripe)

Ethernet straight-through cable (yellow)

Regulatory Compliance and Safety Information for the Cisco ICS 7750 publication

Microsoft Windows 2000 service pack and hot fixes CD-ROM

1

Rack-mount kit, which includes

Two rack-mount ears for mounting the chassis in a standard 19-inch rack

Eight screws for attaching rack-mount ears

1

Desktop-mounting kit, which includes

Two chassis-to-switch brackets

Two switch-to-switch brackets

Ten screws for attaching brackets

1

Cable management bracket, including three screws to attach the bracket to the chassis

1

RJ-45-to-DB-9 adapter

1

RJ-45-to-DB-25 adapter

1

TEAC USB CD-ROM drive

1

CD-ROM drive installation kit, which includes

One CD-ROM drive tray

One USB cable

4

Rubber feet for desktop mounting

1

Power cable, appropriate for the power connection used in your country

1

Console cable (blue)

1

PS/2 keyboard/mouse "Y" splitter cable

1

Disposable ESD strap

10

Plastic cable ties

1

Warranty card

1

Warranty information booklet

1

Release Notes for the Cisco ICS 7750 for System Software Release 2.1.0

1

Installing Memory, PVDM, and VPN Modules in ASI Cards, MRP Cards, and SPE Cards in the Cisco ICS 7750

1 The ICS System Manager CD contains the ICS System software and required Microsoft service packs and hot fixes.


Installing the System

Before you set up and cable the system, read the "Preparing for Installation" chapter in the
Cisco ICS 7750 Hardware Installation Guide.

Installation Overview

The following are the major tasks required to install the Cisco ICS 7750:

Understanding System Components

Rack-Mounting or Stacking of System Components

Preparing the Electrical Panel and Grounding the Chassis

Connecting the System Cards

Connecting the Peripherals

Connecting Power to and Turning On the System

Understanding System Components

The Cisco ICS 7750 can contain different combinations of cards and power supply modules. Figure 2 shows one possible system configuration, and Table 2 describes the components in this configuration. The procedures described in this document are based on the configuration shown in Figure 2. Before you begin the installation, take a few moments to familiarize yourself with the system configuration shown in Figure 2 and the system components listed in Table 2.

Figure 2 Cisco ICS 7750 Typical Configuration

Table 2 Components in a Typical Cisco ICS 7750 Configuration 

Label
Component Name
Description
1

MRP300

A router/voice gateway.

2

MRP300

Same as 1.

3

MRP3-8FXS

A router/voice gateway with 8 Foreign Exchange Station (FXS) ports and 1 standard WIC/VIC slot.

4

MRP3-16FXS

A router/voice gateway with 16 FXS ports.

5

SPE310 for applications

System processor engine 310. A single-board computer, installed in slot 5 by default, that can run Cisco CallManager and can also run other applications.

6

SPE310 running System Manager

A single-board computer, installed in slot 6 by default, that runs ICS System Manager and can run Cisco CallManager.

7

SSP

System switch processor. An Ethernet switch that provides connectivity between system cards in the chassis, and to other switches on the LAN.

8

SAP

System alarm processor. A module that monitors the status of the chassis, power supply modules, and fans; this module feeds real-time data to the SPE310s.

9

Power supply module

A power supply module (200W) that powers the chassis. The empty slot shown in Figure 2 (on the right side of the chassis) supports an optional redundant power supply module.

10

T1 WIC or E1 WIC

A WAN interface T1/E1 card that connects the system to the WAN-link service provider. Refer to the Cisco Interface Cards Installation Guide for details about the Cisco WICs, VWICs, and VICs described in this document.

11

T1 VIC, T1 VWIC, E1 VIC, or E1 VWIC

A T1/E1 card that connects the system to either a Public Switched Telephone Network (PSTN) or to a private branch exchange (PBX).

12

2-port FXO VIC

A Foreign Exchange Office (FXO) card that connects the system to a PSTN, to a PBX, or to both. This card connects the system to either the same or a different PSTN or PBX that the T1 VIC connects to.

13

56-kbps CSU/DSU WIC

A channel service unit/data service unit (CSU/DSU) card that can be configured to provide circuit-switched, dedicated, or leased-line service at 56 kbps. This card also supports 64-kbps dedicated lines.

14

8-port FXS

An FXS card that connects the system to analog telephone devices, such as telephones, fax machines, or teleconferencing stations.

15

2-port analog DID VIC

A Direct Inward Dialing (DID) card that connects the system to a PSTN line that is provisioned for DID or to a PBX.


Rack-Mounting or Stacking of System Components

The Cisco ICS 7750 chassis dimensions are as follows:

Height: 15.75 in. (9U)

Width: 17.25 in.

Depth: 12.5 in.

The chassis is designed to be rack-mounted in a standard 19-inch rack. For instructions on rack-mounting or stacking the Cisco ICS 7750 system components, refer to the "Installing the Cisco ICS 7750" chapter in the Cisco ICS 7750 Hardware Installation Guide.

Preparing the Electrical Panel and Grounding the Chassis

Before installing the system, you should prepare the electrical system at the installation site and properly ground the system according to the instructions in the "Installing the Cisco ICS 7750" chapter in the Cisco ICS 7750 Hardware Installation Guide.


Warning This equipment needs to be grounded. Use a green and yellow 14 AWG ground wire to connect the host to earth ground during normal use.


Preventing Electrostatic Discharge Damage

Electrostatic discharge (ESD) can damage equipment and impair electrical circuitry. It occurs when electronic printed circuit cards are improperly handled. ESD can result in complete or intermittent failures. Always follow ESD-prevention procedures when removing and replacing cards:

Ensure that the chassis is electrically connected to earth ground.

Wear an ESD-preventive wrist strap, ensuring that it makes good skin contact.

Connect the clip to an unpainted surface of the chassis frame to safely channel unwanted ESD voltages to ground.

To properly guard against ESD damage and shocks, the wrist strap must be used correctly. If no wrist strap is available, ground yourself by touching the metal part of the chassis.


Caution For safety, periodically check the resistance value of the antistatic strap, which should be between 1 and 10 megohms (Mohms).


Caution Before opening the chassis, be sure that you have discharged all static electricity from your body and that the chassis power is turned off.

Connecting the System Cards

Follow these steps, referring to Figure 2 and Table 2, and make cable connections for the hardware configuration example.


Caution Do not remove a panel that covers an empty chassis slot until you are ready to install a card in the slot. After removing a panel to install a card, save the panel in case you need to use it later to cover an empty slot.


Note To easily manage cables that are connected to the system, install cards with the most connected cables as far left in the chassis as possible. For example, an MRP300 card with two 2-port WICs installed might be installed in slot 1, which prevents the cables connected to the card from obscuring the front panels of other cards.



Caution To enable the configuration program ( ICSConfig) to run correctly, the Cisco ICS 7750 must not be connected to the Ethernet network. Do not remove the sticker covering the Ethernet ports on the SSP card until directed to do so. You will connect the system to the Ethernet network after running the initial configuration program.


Step 1 Connect the interfaces in MRP and ASI cards:

a. Use a serial cable to connect the T1/E1 WIC port (labeled 10 in Figure 2) to the wall jack that provides WAN data services to your Cisco ICS 7750.

b. Use a straight-through RJ-48C-to-RJ-48C cable to connect the T1/E1 VIC/VWIC port (labeled 11 in Figure 2) to the PSTN or to a PBX.


Caution Connect only an FXO interface approved for use in your country to the PSTN. Otherwise, connect the FXO interface only to a PBX. Connections from the PBX to the PSTN are permitted.

c. Use a standard modular telephone cable (RJ-11) to connect the FXO ports (labeled 12 in Figure 2) to the PSTN, to a PBX, or to a combination of them. You can connect this card to the same PBX that you connected to in Step 1, part b.


Note In countries where PSTNs do not use RJ-11 wall outlets, use a suitable adapter to convert the plug on an RJ-11 modular cable to the type of wall outlet connector used locally. These adapters are not sold by Cisco Systems but are available from other vendors.


d. Use a straight-through cable (RJ-48S-to-RJ-48S or RJ-48C-to-RJ-48C) to connect the CSU/DSU (labeled 13 in Figure 2) to a digital trunk that supports four-wire switched 56 kbps data services, such as AT&T Accunet 56 or Sprint VPN-56, or one of many other switched data services offered by local exchange carriers.

e. Use a standard modular telephone cable (RJ-11) to connect DID ports (labeled 15 in Figure 2) to a PSTN line that has been provisioned for DID, to a PBX, or to a combination of them.

f. Use a standard modular telephone cable (RJ-11) to connect FXS ports (labeled 14 and 16 in Figure 2) to analog devices (such as telephones, fax machines, or teleconferencing stations).


Note For more information on connecting WICs, VWICs, and VICs, refer to the Cisco WAN Interface Cards Hardware Installation Guide.


Step 2 (Optional) You can use the supplied console cable (blue) to connect a display device or a modem to the SAP console port (labeled 10 in Figure 2), making possible command-line interface (CLI) configuration of the Cisco ICS 7750. There are two ways to make this connection:

Display device—Connect to a PC COM port (using the supplied RJ-45-to-DB-9 adapter) or to a terminal (using the supplied RJ-45-to-DB-25 adapter).

Modem—Connect to a modem (using the supplied RJ-45-to-DB-25 adapter) to enable a dial-up connection (9600-baud maximum). You can communicate with the Cisco ICS 7750 remotely by using the CLI through a dial-up connection.

Step 3 You can use an EIA/TIA-232 rollover cable (or the supplied blue console cable) to connect the SAP COM ports to enable the system to monitor an uninterruptible power supply (UPS), to integrate with an external legacy voice-mail system, or to enable remote access to the Cisco ICS 7700 System Manager software, as follows:

UPS—Using the EIA/TIA-232 cable that came with your UPS, connect the APC Smart-UPS serial port (using an RJ-45-to-DB-9 adapter) to the SAP COM1 port. (Refer to the Cisco ICS 7750 Administration and Troubleshooting Guide for instructions on how to configure the software on the Cisco ICS 7750 to support UPS monitoring).


Note Alternatively, the UPS can be monitored through an Ethernet connection.



Note If you are using a UPS other than the APC Smart-UPS, you might not be able to monitor its status through the Cisco ICS 7750.


Voice mail—Connect the Simplified Message Desk Interface (SMDI) port on a legacy voice-mail system to the COM1 or COM2 port on the SAP. (Refer to the Cisco ICS 7750 Administration and Troubleshooting Guide for instructions on how to configure the software on the Cisco ICS 7750 to support this type of voice-mail configuration.)

Remote System Manager access—Connect a modem (using the supplied RJ-45-to-DB-25 adapter) to the COM2 port on the SAP to enable remote access to the Cisco ICS 7700 System Manager software. (Refer to the Cisco ICS 7750 Administration and Troubleshooting Guide for instructions on how to configure the system to support this configuration.)


Connecting the Peripherals

Before powering on the Cisco ICS 7750, you must connect the CD-ROM drive, a monitor, a keyboard, and a mouse to an SPE310. These peripherals are required for installation of the Cisco CallManager software.


Note If you install a keyboard and mouse using the keyboard/mouse port on the SPE310, you can install these peripherals after you have powered on the Cisco ICS 7750, but you will need to restart the SPE310 card after you install the peripherals in order for the Windows 2000 operating system to recognize them. USB peripherals do not require a restart.



Note Be sure to remove the peripherals from the SPE310 after installing the Cisco CallManager software.


Attaching the CD-ROM Drive Tray

Complete the following steps to attach the CD-ROM drive tray to the fan tray on the Cisco ICS 7750:


Note The CD-ROM drive tray is for temporary use when loading software onto the SPE310. Remove the CD-ROM drive and drive tray when you finish the software installation.



Step 1 Remove the CD-ROM drive tray from the accessory kit.

Step 2 Attach the CD-ROM drive tray to the fan tray underneath the SPE310 by threading the hooks on the drive tray into the lowest portion of the grid on the fan tray as shown in Figure 3.

Figure 3 Attaching the CD-ROM Drive Tray


Installing the CD-ROM Drive

Complete the following steps to install the CD-ROM drive:


Step 1 Remove the CD-ROM drive from the accessory kit.

Step 2 Place the CD-ROM drive in the drive tray as shown in Figure 4.


Caution Do not place any object other than the CD-ROM drive on the drive tray. The drive tray is designed for the weight of the CD-ROM drive only.

Figure 4 Installing the CD-ROM Drive

Step 3 Connect the CD-ROM drive USB cable to one of the USB ports on the SPE310.


Connecting a Monitor, Keyboard, and Mouse to the SPE310 Card

Connect your monitor cable to the monitor port on the SPE310 card.

If you are using a PS/2-style keyboard and mouse, connect the "Y" splitter cable for your keyboard and mouse to the keyboard/mouse port on the SPE310 card. Then connect your keyboard and mouse to the available ends of the "Y" splitter cable.

If you are using a USB keyboard and mouse, connect the USB keyboard to the available USB port on the SPE310 card, and then connect the mouse to the pass-through USB port on the keyboard. If you are using a USB hub instead of a keyboard with a pass-through USB port, connect the USB hub to the available USB port on the SPE310 card, and then connect the keyboard and mouse to the USB hub.

Using USB Devices

This section lists USB devices—keyboards, mice, and hubs—that have been tested for use with SPE310 cards in the ICS 7750 chassis.

USB keyboards

CompUSA Premium Multimedia Keyboard

Logitech Internet Navigator Keyboard

Microsoft Internet Keyboard Pro

USB mice

CompUSA Mini USB Mouse

Kensington PocketMouse

Logitech First Wheel Mouse

Logitech Wheel Mouse Optical

Microsoft IntelliMouse Optical

Microsoft WheelMouse Optical

USB hubs

Belkin 4-Port USB Hub

USB devices that require installation of additional software or non-native Windows 2000 drivers will probably not work with the ICS 7750, and we therefore recommend against trying to use them.


Note USB devices not listed here may work with the SPE310, but Cisco cannot guarantee that they will. For more information about using USB devices and any known issues with USB devices, be sure to read Release Notes for the Cisco ICS 7750 for System Software Release 2.0.0.


Connecting Power to and Turning On the System

Figure 5 shows the power connections for the hardware configuration example described in this document. For instructions on connecting power cables for additional hardware configurations, refer to the "Installing the Cisco ICS 7750" chapter in the Cisco ICS 7750 Hardware Installation Guide.

Figure 5 Power Configuration Example

Connecting Power to the System

Follow these steps to make power connections for the configuration shown in Figure 5:


Step 1 Connect the power supply module (labeled 1 in Figure 5) in the Cisco ICS 7750 to an AC power outlet on the UPS.

Step 2 Connect the RPS connector on each of the Catalyst 3524-PWR XL switches (labeled 2 and 3 in Figure 5) to any of the DC outlet connectors on the Cisco RPS 300.

Step 3 Connect the AC power connectors on each of the Catalyst 3524-PWR XL switches (labeled 4 and 5 in Figure 5) to any AC power connector on the UPS.

Step 4 Connect the AC power connector on the Cisco RPS 300 (labeled 6 in Figure 5) to an AC power connector on the UPS.


Note Optionally, you can connect the RPS to a dedicated wall outlet instead of the UPS; however, this connection does not provide backup power in case of power problems at your site.


Step 5 Plug the UPS into a power outlet (labeled 7 in Figure 5) at your site.


Turning On the System

Follow these steps to turn on power to the system:


Step 1 Press the UPS power button on the front panel. The UPS turns on.

Step 2 For one or both power supply modules installed in your system, set the power supply switch to on ( | ).



Note It may take up to ten minutes for the Cisco ICS 7750 to power on and perform the power-on self-test (POST). While the system is performing the POST, the LEDs on the system cards will blink. When all of the LEDs are no longer blinking, you can run the initial configuration (ICSConfig) program as outlined in "Running the Initial Configuration Program." For more information, see "Verifying Installation and Configuration" section.


Running the Initial Configuration Program

To configure the system for use, you run the Cisco ICS System Manager (also referred to as System Manager) initial configuration program (also referred to as ICSConfig), a web-browser-based program that prompts you to enter IP address and other network information. The Cisco ICS 7750 uses this information to send data and voice information over the local network, over the WAN, and to the PSTN. When the initial configuration program is complete, you can use the System Manager software to configure and manage the system or to install additional Cisco applications such as Cisco CallManager or Cisco Unity Voice Mail.


Caution To enable the initial configuration program to run correctly, the Cisco ICS 7750 must not be connected to the Ethernet network. Do not remove the sticker covering the Ethernet ports on the SSP card until you are directed to do so.You will connect the Ethernet 10/100 ports on the SSP to the Ethernet 10/100 ports on the external Catalyst 3524-PWR XL switches after you run the initial configuration program.


Note Tasks that can be completed using the ICSConfig application or the System Manager should be done using those applications, not the Cisco IOS command-line interface (CLI). For more information about when to use ICSConfig or System Manager and when to use the CLI, see the section "Best Practices When Using the IOS CLI" in the Cisco ICS 7750 Administration and Troubleshooting Guide.


Before You Start

Perform the following tasks before you launch the initial configuration program (ICSConfig):

Collect required information that the initial configuration program will prompt you to enter.

Verify your PC requirements.

Configure your PC IP address.

Configure your web browser for System Manager.

Install Microsoft Terminal Services Client.

Connect your PC to the SSP card.

Verify that your PC can communicate with the Cisco ICS 7750.

Collecting Required Information for the Initial Configuration Program

Collect the information to complete Table 3 before you run the initial configuration program. The initial configuration program prompts you to enter this information during the setup process.

Table 3 Required Information for Running the Initial Configuration Program 

Required Information
Enter the Information Here

IP address range for system cards.

This range of IP addresses is recommended to be a range of at least 10 contiguous IP addresses but must be a range of at least 7 IP addresses.

Addresses must be on the same subnet.

The range must not overlap address ranges used for IP Phones or other IP devices.

Entering this range of addresses enables new cards to be dynamically addressed when they are installed in the system.

Start IP address range:
 _____._____._____._____

End IP address range: 
 _____._____._____._____

Subnet mask:
 _____._____._____._____

IP address range and other DHCP configuration information for IP Phones and other IP devices.

These IP address ranges are required if configuring DHCP services for IP phones or other IP devices.

This range cannot overlap the range of IP addresses used for system cards.

If you plan to install a Cisco CallManager publisher on the Cisco ICS 7750, use the IP address of the SPE310 on which you will install Cisco CallManager for the IP address of the TFTP server.

Addresses must be on the same subnet as the system cards.

IP address of TFTP server (optional):
 _____._____._____._____

Start IP address range for IP Phones (optional):
 _____._____._____._____

End IP address range for IP Phones (optional):
 _____._____._____._____

DHCP lease time (in days, hours, minutes, and seconds) for IP Phone IP addresses (optional):

 __________

Start IP address range for other IP devices (optional):
 _____._____._____._____

End IP address range for other IP devices (optional):
 _____._____._____._____

DHCP lease time (in days, hours, minutes, and seconds) for other IP device IP addresses (optional):

 __________

Primary WINS server host name or IP address (optional):
 _______________________

Secondary WINS server host name or IP address (optional):
 _______________________

IP addresses for DNS network components and default gateway.

If you plan to use one of the MRP or ASI cards to connect to the Internet or an outside network, use the IP address of that MRP or ASI as the default gateway IP address.

Primary DNS server IP address:
 _____._____._____._____

Secondary DNS server IP address (optional):
 _____._____._____._____

Default gateway IP address:
 _____._____._____._____

Passwords for IOS-based system cards (SSP, MRP, and ASI cards) and SAP.

Passwords can contain up to 80 characters.

Passwords can consist of any alphanumeric characters, with the exception of spaces and ?, tab (\t), new line (\n), and return (\r) characters.

Passwords are case sensitive.

If a password is all digits, the number cannot be evaluated to less than 10.

Login password:
 _______________________

Enable password:
 _______________________

SNMP community strings.

SNMP community strings can contain up to 32 alphanumeric characters, except spaces and ?, tab (\t), new line (\n), and return (\r) characters., and are case sensitive.

SNMP read-only community string:
 ________________________

SNMP read/write community string:
 ________________________

Default Windows 2000 administrator password for all SPE310s.

Default SPE310 administrator password:
 _______________________

Password for ICS Super Admin user—The user ID that has complete access to the Cisco ICS System Manager.

ICS Super Admin password:
 _______________________

Default settings for event notification through e-mail. Required entries when consenting to system event monitoring.

SMTP server

Cisco ICS 7750 device name

Cisco ICS 7750 e-mail address

Administrator e-mail address

Default phone number for event notification with paging.

Event Manager default settings for syslog message forwarding—Supply a host name or an IP address of an external syslog server, or select None.

SMTP server used to send e-mail about system events:
 _______________________

Device name shown as the sender in e-mail sent about system events:
 _______________________

E-mail address shown as the sender in e-mail sent about system events:
 _______________________

E-mail address to which you will send e-mail about system events:
 _______________________

Phone number to page regarding system events (optional):
 _______________________

Host name of syslog server to forward system events (optional):
 _______________________

IP address of syslog server to forward system events (optional):
 _____._____._____._____


Verifying Your PC Requirements

Make sure the PC that you use to run the initial configuration program and System Manager meets the following requirements:

CPU: Pentium-class 266 Mhz or faster

Memory: At least 64 MB of RAM

Hardware:

CD-ROM drive

Network interface card

Display: SVGA monitor with at least an 800 x 600 pixel display and at least 256 colors

Operating system: Microsoft Windows 98, Microsoft Windows ME, Microsoft Windows NT 4.0, or Microsoft Windows 2000

Web browser: Netscape Communicator 4.7 or later or Microsoft Internet Explorer 5.01 or later with Java plug-in version 1.3.1 or later

Communication software: Microsoft Terminal Services Client (For download information, see "Installing Microsoft Terminal Services Client" section.)

Configuring Your PC IP Address for Initial Configuration

Before connecting your PC to the Cisco ICS 7750, your PC must have an IP address in the range recognized by the Cisco ICS 7750. Complete the following steps to change the IP address on your PC.


Note You will need to return your PC to its original configuration once the Cisco ICS 7750 has been configured. We recommend that you write down your PC IP address settings before changing them.



Step 1 On the PC Desktop, right-click Network Neighborhood (Windows NT) or My Network Places (Windows 2000).

Step 2 Choose Properties.

Step 3 Click the Protocols tab (Windows NT), or right-click Local Area Connection and choose Properties (Windows 2000).

Step 4 Choose TCP/IP Protocol (Windows NT) or Internet Protocol (TCP/IP) (Windows 2000).

Step 5 Click Properties.

Step 6 Click the Specify an IP address radio button (Windows NT) or the Use the following IP address radio button (Windows 2000).

Step 7 In the IP Address field, enter a unique (unused) IP address, such as 10.0.0.250. (By default, system cards are assigned IP addresses in the range beginning with 10.0.0.1 and ending with 10.0.0.127.)

This IP address must meet the following requirements:

It must be in the same subnet as the cards in the Cisco ICS 7750

It must not fall within the range of contiguous IP addresses that you have reserved for the Cisco ICS 7750 cards

Step 8 In the Subnet Mask field, enter 255.255.255.0.

Step 9 Click OK.

Step 10 If a message appears indicating that your PC must be rebooted to apply the changes, click Yes.


Configuring Your Web Browser for System Manager

To use the web-browser-based configuration program (ICSConfig), configure your web browser as follows.


Note To access the Cisco ICS System Manager, your browser must be configured as described. If you reconfigure your browser for a different application, you must configure the browser as described in "Netscape Communicator 4.7" or "Internet Explorer 5.01" before you can use the System Manager. Netscape Communicator version 4.7 and Internet Explorer version 5.01 are the only supported browsers.



Note Both Internet Explorer 4.01 and Netscape Communicator 4.7 require Java plug-in version 1.3.1 or later to access the Cisco ICS System Manager.


Netscape Communicator 4.7

If you are using Netscape Communicator 4.7 on your PC, follow these steps to configure it to work with System Manager:


Step 1 Open Netscape Communicator.

Step 2 Choose Edit > Preferences.

Step 3 In the Preferences window, click Advanced.

Step 4 Check the Enable Java, Enable JavaScript, and Enable Style Sheets check boxes.

Step 5 From the Advanced drop-down list, choose Cache.

Step 6 Under Document in Cache Is Compared to Document on Network, choose Every time.

Step 7 Click OK.


Internet Explorer 5.01

If you are using Microsoft Internet Explorer 5.01 on your PC, follow these steps to configure it to work with System Manager.


Note During the installation of this browser, check the Install Minimal or Customize Your Browser check box. In the Component Options window in the Internet Explorer 5 section, check the Microsoft Virtual Machine check box to display applets written in Java.



Step 1 Open Internet Explorer.

Step 2 Choose Tools > Internet Options.

Step 3 In the Internet Options window, click the Advanced tab.

a. Under Microsoft VM, check the Java logging enabled and JIT compiler for virtual machine enabled check boxes.

If you do not see this section, you need to reinstall the browser and follow the instructions in the note at the beginning of this section.

b. Click Apply.

Step 4 In the Internet Options window, click the General tab.

a. In the Temporary Internet Files section, click Settings.

b. In the Settings window, choose Every visit to the page, and click OK.

Step 5 In the Internet Options window, click the Security tab.

a. Click the Trusted Sites icon, and click Sites.

b. Uncheck the Require server verification check box.

c. Click OK.

Step 6 While still in the Security tab of the Internet Options window, click Custom Level.

a. In the Security Settings window, scroll to the Microsoft VM > Java permissions section.

If you do not see this section, you need to reinstall the browser and follow the instructions in the note at the beginning of this section.

b. Choose Custom to enable Java Custom Settings.

c. Click Java Custom Settings.

Step 7 In the Trusted Sites window, click the Edit Permissions tab.

a. Under Run Unsigned Content, choose Enable.

b. Click OK.

Step 8 In the Security Settings window, click OK.

Step 9 In the Internet Options window, click the Content tab.

a. In the Personal Information section, click AutoComplete.

b. In the Use AutoComplete For section, uncheck the User Names and Passwords on Forms check box.

c. Click OK.

Step 10 In the Internet Options window, click OK.


Installing Microsoft Terminal Services Client

If Microsoft Terminal Services Client is not installed on your PC, complete the following steps:


Step 1 Open Netscape Communicator or Microsoft Internet Explorer.

Step 2 In the Location or Address field, enter the following URL:

http://www.microsoft.com/windows2000/downloads/recommended/TSAC/tsmsi.asp

Step 3 Follow the instructions to download and install Microsoft Terminal Services Client.



Note These instructions use Microsoft Terminal Services Client to set the date and time on SPE310 cards. You can also use Telnet or a console connection to the SAP. The version of Microsoft Terminal Services Client provided at the URL above is for Windows ME, Windows 98, Windows NT, and Windows 2000.


Connecting Your PC to the SSP Card

Peel back the sticker from one of the Ethernet 10/100 ports (labeled 1x and 2x) on the SSP card, and use a straight-through Ethernet cable (yellow) to connect the SSP 1x or 2x port to your PC Ethernet network interface card (NIC).

Verifying That Your PC Can Communicate with the Cisco ICS 7750


Step 1 On your PC, choose Start > Run.

Step 2 Enter the following command to verify communication with the SPE310:

ping 10.0.0.1 

If ping is successful (a connection is established), you will see output similar to the following:

Reply from 10.0.0.1 bytes=32 time<10ms TTL=113

The following messages mean that you have no connection:

[timed out]
[failed]


Troubleshooting the Connection

If you are not able to make a connection with the SPE310, verify the following:


Step 1 PC IP address configuration—Ensure that the PC has an IP address that is on the same subnet as the Cisco ICS 7750, but that is not in the default range of 10.0.0.1 - 10.0.0.127.

Step 2 Cable integrity—Ensure that the cables connecting the PC to the Cisco ICS 7750 are not damaged.

Step 3 Cable connections—Ensure that the cables between the PC and the Cisco ICS 7750 are properly connected.

Step 4 Cisco ICS 7750 status—Ensure that the Cisco ICS 7750 is receiving power and that the SSP card STATUS LED is on.

Step 5 Repeat Step 1 and Step 2 in "Verifying That Your PC Can Communicate with the Cisco ICS 7750" section.

Step 6 If ping is still unsuccessful, meaning that you do not have a connection with the Cisco ICS 7750, contact your technical support representative for assistance.


Launching the Configuration Program

To begin configuring the system, follow these steps:


Step 1 Open Netscape Communicator or Microsoft Internet Explorer.

Step 2 In the Location or Address field, enter the following URL:

http://10.0.0.1/icsconfig

You are prompted for a user ID and password.

Step 3 In the User ID field, enter administrator.

Step 4 In the Password field, enter changeme.

Step 5 Click OK.

The browser displays the software license agreement.


Note If you are using a version of Internet Explorer later than version 5.01 or a version of Netscape Communicator later than version 4.7, you will receive a warning. Click Continue to run Cisco ICS 7700 System Manager to bypass this screen and view the license agreement.


Step 6 Read and accept the license agreement that appears on your screen.


User Consent to Availability Monitoring Page

For Cisco to improve the hardware and software performance of the Cisco ICS 7750, the System Manager software can be configured to anonymously send e-mail information to Cisco about certain availability and reliability system events. The User Consent to Availability Monitoring page is shown in Figure 6.

Figure 6 User Consent to Availability Monitoring Page

This page describes availability monitoring, which you can enable or disable. After you read the feature description, select whether or not to accept the automatic monitoring, and click Submit to begin the initial configuration process. (If you do not enable availability monitoring now, you can enable it later by using the Event Manager component of System Manager.)


Note After you click Submit, the configuration program begins a discovery process to determine which system cards are present in your Cisco ICS 7750. This might take several minutes. After this process is complete, the Network Configuration—System Cards page appears, as shown in Figure 7.


Configuring Your System

Use the configuration wizard to configure the default settings of your system. Enter the information you collected in Table 3 in "Collecting Required Information for the Initial Configuration Program" section. The configuration wizard takes you through the following tasks:

Addressing the System Cards

Addressing IP Phones and Other IP Devices

Setting Up the Network DNS and Default Gateway Configuration

Configuring Security for IOS-Based Cards

Configuring Security for SNMP

Configuring SPE310 Card Security

Configuring Cisco ICS System Manager Security

Configuring Event Manager Default Settings

Viewing the Summary Page

Completing the Configuration

Addressing the System Cards

The Network Configuration—System Cards page, shown in Figure 7, collects IP address information for the system cards installed in your Cisco ICS 7750. Table 4 describes the Network Configuration page fields.

Figure 7 Network ConfigurationSystem Cards Page

Table 4 Network ConfigurationSystem Cards Page Fields

Field
Description

IP Address Pool for System Cards

A pool of IP addresses used to address system cards. You must define a continuous range of at least seven IP addresses. (It is recommended that you use a range of at least ten IP addresses to accommodate possible replacements in the future.)

Start IP

The starting IP address of the IP address pool for system cards.

End IP

The ending IP address of the IP address pool.

Subnet Mask

The subnet mask associated with the pool of IP addresses.


In addition to the fields listed in Table 4, the Network Configuration—System Cards page displays a table of all the system cards installed in your Cisco ICS 7750. After you have entered the range of IP addresses in the pool, the table is initially populated with the discovered IP addresses for each system card. You can change the start and end ranges, but the table values must remain consistent. Each card IP address must be unique and must fall within the range formed by the start and end IP addresses.

Addressing IP Phones and Other IP Devices

The Network Configuration—IP Device Addresses page, shown in Figure 8, collects IP address and directory information for your IP Phones. The page also collects IP address information for the other IP devices on your network. Table 5 describes the Network Configuration IP Device Addresses page fields.

Figure 8 Network ConfigurationIP Device Addresses Page

Table 5 Network ConfigurationIP Device Addresses Page Fields 

Field
Description

IP Address Pool for System Cards

These read-only values represent the IP range and subnet mask for the system cards. The IP address ranges for IP Phones and other IP devices cannot overlap the IP address range for system cards.

IP Address Pool for IP Phones

A pool of IP addresses used to address IP Phones. This pool of IP addresses cannot overlap the range of IP addresses used for system cards or other IP devices and must be on the same subnet as the IP addresses used for the system cards.

Enable DHCP for IP Phones

Click this check box to enable IP provisioning through DHCP for IP Phones. It will be automatically enabled if you enter an IP address pool for IP Phones.

Phone TFTP IP

The IP address of the TFTP server used to deliver startup information to the IP phones. If you will be using the Cisco CallManager TFTP server, enter the IP address of the SPE310 on which the Cisco CallManager publisher will be installed.

Phone Start IP

The starting IP address of the IP address pool for IP Phones.

Phone End IP

The ending IP address of the IP address pool for IP Phones.

Lease Time

The number of days, hours, minutes, and seconds that will elapse by default before an IP address that has been assigned to an IP Phone expires.

IP Address Pool for Other IP Devices

A pool of IP addresses used to address other IP devices. This pool of IP addresses cannot overlap the range of IP addresses used for system cards or IP Phones and must be on the same subnet as the IP addresses used for the system cards.

Enable DHCP for Other IP Devices

Click this check box to enable IP provisioning through DHCP for other IP devices. It will be automatically enabled if you enter an IP address pool for other IP devices.

Device Start IP

The starting IP address of the IP address pool for other IP devices.

Device End IP

The ending IP address of the IP address pool for other IP devices.

Lease Time

The number of days, hours, minutes, and seconds that will elapse by default before an IP address that has been assigned to an IP device expires.

Primary WINS Server (optional)

The IP address of an external, primary WINS server that this pool of IP devices will use for WINS resolution.

Secondary WINS Server (optional)

The IP address of an external, secondary WINS server available to this pool of IP devices.


Setting Up the Network DNS and Default Gateway Configuration

The Network Configuration—DNS and Gateway page, shown in Figure 9, collects DNS and default gateway information that you enter for your network. Table 6 describes the Network Configuration page fields.

Figure 9 Network ConfigurationDNS and Gateway Page

Table 6 Network ConfigurationDNS and Gateway Page Fields

Field
Description

Primary DNS IP

The IP address of your primary DNS server external to the chassis.

Secondary DNS IP (optional)

The IP address of your secondary DNS server.

Default Gateway IP

The IP address of your default gateway. This is the address of an MRP or ASI system card (or external router) and must be in the same subnet as all the IP addresses entered on the previous page.

The default gateway is the connection or interchange point that connects separate IP networks. It is used to forward traffic to destinations beyond the local subnet. For example, a local area network (LAN) may need a gateway to connect it to a wide area network (WAN) or to the Internet.

...

Click this button to select the IP address of an MRP or ASI system card for the default gateway IP.


Configuring Security for IOS-Based Cards

The Security Setup for IOS-Based Cards page, shown in Figure 10, collects password information that you enter for access to IOS-based cards (the SSP, MRP, and ASI cards) and to the SAP card.

See "Password Rules" for password guidelines and descriptions.

Figure 10 Security Setup for IOS-Based Cards Page

Password Rules

Assign the enable and read-only passwords according to the following rules:

Passwords can contain up to 80 characters.

Passwords can consist of any alphanumeric characters, except for

Spaces

?, tab (\t), new line (\n), and return (\r) characters

Passwords are case sensitive.

If a password consists of all digits, the number cannot be evaluated to less than 10.

Fields on the Security Setup for IOS-based Cards page are described as follows:

Login Password

Enter and reenter a new password to change the login password from the default password, which is changeme.

The login password is used to log in to any IOS-based card. You cannot use this password to change the configuration of an IOS-based card. It is used as the console and vty password for IOS-based cards.

Enable Password

Enter and reenter a new password to change the enable password from the default password, which is changeme.

The enable password is used to change the configuration of an IOS-based card or the SAP. This password cannot be the keyword level.


Caution If you forget your passwords, you cannot recover them. We recommend that you write your passwords on the provided worksheet (see "Collecting Required Information for the Initial Configuration Program" section) and then store this document in a safe place.

Configuring Security for SNMP

The Security Setup for SNMP page, shown in Figure 11, collects the community strings that you enter and reenter. Community strings make possible SNMP access to system cards (MRPs, ASIs, SSP, and SPE310).

SNMP community strings can contain up to 32 alphanumeric characters, excluding spaces and the ?, tab (\t), new line (\n), and return (\r) characters. SNMP community strings are case sensitive.

It is highly recommended that you change the default SNMP community strings even if you do not use SNMP. The Cisco ICS 7750 uses SNMP internally; therefore, leaving the SNMP community strings at their default values creates a security risk on the system.

Figure 11 Security Setup for SNMP Page

Configuring SPE310 Card Security

You use the SPE310 administrator password for administrator-level access to the Windows 2000 operating system running on the SPE310. With administrator access, you can change operating system settings or upgrade or modify the operating system as needed. The user ID for the SPE310 administrator is set to Administrator. This user ID cannot be changed.

The Security Setup for SPE Cards page, shown in Figure 12, collects the new password that you enter to use for access to the SPE310 cards.


Note Do not configure the Windows 2000 administrator password through the Windows 2000 user interface. Using ICSConfig to configure the administrator password ensures that all SPE310s have the same password for easier management.


Figure 12 Security Setup for SPE Cards Page

Fields on the Security Setup for SPE Cards page are described as follows:

New Password

Enter a new password to change the SPE310 administrator password from the default password, which is changeme.

Confirm Password

Reenter the password entered in the first field.

Configuring Cisco ICS System Manager Security

The Security Setup for ICS 7700 System page, shown in Figure 13, collects the new password that you enter for access to System Manager. This password is used to gain access to all areas of the ICS system manager software. By default, the user ID for the ICS Super Admin user ID is set to admin. This user ID cannot be changed.

Figure 13 Security Setup for ICS 7700 System Page

Fields on the Security Setup for ICS 7700 System page are described as follows:

Change Password

Enter a new password to change the ICS Super Admin password from the default of admin. Note that this password is case sensitive.

Confirm Password

Reenter the password entered in the first field.

Configuring Event Manager Default Settings

The ICS Event Manager Preferences page, shown in Figure 14, collects information that you enter if you choose to enable e-mail, paging, and forwarding related to system events. Table 7 describes the fields in the ICS Event Manager Preferences page.


Note If you want to modify these settings later, use the Event Manager Preferences page in the System Manager.


The Event Manager monitors system messages and can be configured to forward messages to other syslog servers, send e-mail, or page an administrator when certain messages are received. If you consent to having System Manager automatically send event messages to Cisco Systems, then you must complete all the Email Setting fields.The Event Forwarding Setting and Page Setting fields are optional. If you do not consent to monitoring availability, all the fields are optional.

Figure 14 ICS Event Manager Preferences Page

Table 7 ICS Event Manager Preferences Page Fields 

Field
Description

SMTP Server (outgoing)

The default e-mail server used to send e-mail about system events. Enter the host name of an accessible e-mail server in the format servername.maildomain.suffix.

Device Name

The default name shown as the sender in e-mail sent about system events. This name should be descriptive to uniquely identify each Cisco ICS 7750.

From E-mail Address

The default e-mail address shown as the sender in e-mail sent about system events. This e-mail address should be descriptive to uniquely identify each Cisco ICS 7750, such as 7750_XXX@my_domain_name.com, where XXX is the last three digits of the IP address of the SPE310 for System Manager.

To E-mail Address

The default e-mail address to whom the system should send e-mails about system events. This would usually be a system administrator.

Page Number (optional)

Enter the default pager number of the user (system administrator) receiving page notifications (numeric pages only: Alpha-numeric pages are supported only via e-mail.) This page number field is only valid when used in conjunction with a user-defined Event Manager rule with a Page action. For more information about Event Manager rules, see the Cisco ICS System Manager - Event Manager help.

If a pager PIN number is required, it must be appended to the pager phone number. For example, if the pager number is 555-1212 and the PIN number is 1234, enter the following in the Page Number field:

555-1212,,,,,1234

The commas each signify a one second delay. This is necessary since there must be a delay between automatically dialing the pager number and sending the PIN. For more information see Cisco ICS System Manager - Event Manager help.

Syslog Server for Event Forwarding (optional)

Enter a secondary syslog server in order to forward event notifications (in the form of syslog messages) to another syslog server (outside the ICS7750 such as CiscoWorks 2000). This optional field is only valid when used in conjunction with a user-defined Event Manager rule with a Forward action. For more information about Event Manager rules, see the Cisco ICS System Manager - Event Manager help.

You can specify the syslog server by its IP address or host name:

None - (Default)—Select this radio button if you do not want to forward messages to another syslog server.

Host Name—Select this radio button and enter the host name of a syslog server to set the server as the default for forwarded system messages.

IP Address—Select this radio button and enter the IP address of a syslog server to set the server as the default for forwarded system messages.

Host Name

Click this radio button, and enter the host name of a syslog server to be used as the default server for forwarded system messages. Enter the host name in the format servername.domain.suffix, such as server_name.my_domain_name.com.

IP Address

Click this radio button, and enter the IP address of a syslog server to be used as the default server for forwarded system messages.

None

Click this radio button to have no event messages sent to another syslog server.


Viewing the Summary Page

When you have configured all the settings, the Summary page, shown in Figure 15, is displayed.

Figure 15 Summary Page

The Summary page displays a list of all of the configuration pages and the data entered in each field. All of the page names listed on the Summary page are links that lead back to the configuration pages, where you can change any of the information that you entered.

To change any of your settings, click the associated hyperlinked page.

By using the Save As button, you can save a report showing your configuration settings to a file on your local PC hard disk. This is useful if you decide to review your configuration later.

Completing the Configuration

The Ready to Submit page, shown in Figure 16, provides instructions on what to do after you submit the changes to your Cisco ICS 7750. Submitting and processing these changes can take up to 20 minutes to complete.


Caution Do not reboot your Cisco ICS 7750 or perform any configuration tasks during this process.

Figure 16 Ready to Submit Page

When the changes are complete, the Setup Complete page appears, as shown in Figure 17. At this time, the connection to the server is lost (because of the IP address change), and you must readdress the client PC to continue.

Figure 17 Setup Complete Page

Reconfiguring the PC

After you run the initial configuration program, you must return your PC to its original IP address setting and connect it to your local network.

After your PC is rebooted, it is safe to connect the Cisco ICS 7750 to your network. (See "Connecting to the Network" section.)

Installing Cisco CallManager Software

This section describes how to install Cisco CallManager on SPE310 cards.

Understanding Distributed Call Processing

Cisco CallManager provides support for distributed call processing. You can distribute the call- processing load for your system across multiple Cisco CallManagers as a single cluster. A cluster is a set of Cisco CallManagers that share the same database.

In a Cisco CallManager distributed system, one server maintains the master, or publisher, database, and all others in the cluster maintain subscriber databases. Subscriber databases are backup copies of the master database. During normal operation, all Cisco CallManagers in the cluster read data from and write data to the publisher database. Periodically, the subscriber copies of the database are updated automatically from the publisher database.

Before you begin installing Cisco CallManager for a distributed call-processing system, you should plan your system configuration. At a minimum, you should determine how many Cisco CallManager servers the cluster will contain, which server will house the publisher database, and where backup tasks will be performed. Additional planning should include a strategy for distributing the devices (such as Cisco IP Phones or gateways) among the Cisco CallManagers in the cluster to achieve the type of distribution you want.


Note For more information on planning a Cisco CallManager distribution system, refer to the "Designing the IP Telephony Network" chapter in the IP Telephony Solution Guide.


When configuring a subscriber database server, ensure that the server you are installing can connect to the publishing database server during the installation. This connection facilitates copying the publisher database from the publisher server to the local drive on the subscriber server. The publisher database server for that cluster must be installed, connected to the network, and configured properly, and the subscriber server you are configuring must be able to connect to it.


Caution If you are configuring a subscriber database server, the publishing database server for that cluster must be installed, connected to the network, and configured properly to work as a distributed system. If the publisher server cannot be authenticated during the installation for any reason, the installation will not continue. For more information on configuring the publishing database server, refer to the "Cisco CallManager Configuration" chapter in the Cisco CallManager Administration Guide.

Installing Cisco CallManager

To install Cisco CallManager on the Cisco ICS 7750:


Step 1 Place the Cisco CallManager CD-ROM into the USB CD-ROM drive connected to the SPE310.

The CallManager installation program starts and displays the Cisco CallManager 3.1 and DC Directory dialog box.


Note If the installation wizard does not start, start Windows Explorer and browse to the CD-ROM drive. Double-click the file stistage.exe to start the installation program.


Step 2 Enter the following Cisco CallManager product key:

OWVG GQWX UZLS GGTR

Step 3 Click OK.

The Cisco CallManager Installation Wizard Welcome page appears.

Step 4 Click Next.

The CallManager Components page appears, as shown in Figure 18. This page lets you select which Cisco CallManager components you want to install. These are the components listed:

Cisco CallManager—The Cisco CallManager software. This is a required component.

Cisco TFTP Server—The Cisco TFTP server used to provide initialization information to IP phones, gateways, and other IP devices. This is a required component.

Cisco CallManager Web Components—The HTML interface required to configure Cisco CallManager. This is a required component.

Cisco Messaging Interface—An interface that lets you use an external voice-mail system with Cisco CallManager. This is an optional component.

Cisco IP VoiceMedia Streamer—An application containing the contains the Media Termination Point (MTP) and Conference Bridge services. This is an optional component.

Figure 18 CallManager Components Page

Step 5 Select the components you want to install by checking the associated check boxes. For more information about the components, see the Cisco CallManager Administration Guide.

Step 6 Click Next.

The Cisco CallManager Database Distribution page appears, as shown in Figure 19.

Figure 19 CallManager Database Distribution Page

Step 7 Select whether this instance of Cisco CallManager will be the publisher of this cluster or will be a subscriber to a publisher running on another server. If you select subscriber, you must also enter the host name of the CallManager publisher to which you will subscribe. For more information about Cisco CallManager publishers and subscribers, see the section "Understanding Distributed Call Processing" or refer to the Cisco CallManager System Guide.


Note If this is your only instance of Cisco CallManager, this instance must be the publisher. In addition, if installing multiple instances of Cisco CallManager, the first instance you install must be the publisher.


Step 8 Click Next.

If you chose to install a CallManager publisher in Step 7, then the Directory Server Configuration page appears, as shown in Figure 20. Continue with Step 9.

Figure 20 Directory Server Configuration Page

If you chose to install a CallManager subscriber in Step 7, then the Publisher User Name and Passwords page appears. Skip Step 9, and continue with Step 10.

Step 9 Enter and confirm a password for the CallManager DC Directory Administrator account. All instances of CallManager in this cluster should use the same password for this account. Skip Step 10, and continue with Step 11.

Step 10 Enter the Windows 2000 Administrator password exactly as entered while running ICSConfig and the SQL user name and password of the Cisco CallManager publisher to which you will subscribe.

Step 11 Click Next.

The Ready to Install page appears.

Step 12 Click Next.

The installation program begins copying the Cisco CallManager software from the CD-ROM to the SPE310. This process takes approximately 30 minutes. When copying is finished, the Cisco IP Telephony Applications Backup Utility Setup loads next, as shown in Figure 21. This application lets you configure the Cisco CallManager backup utility to perform backups of your Cisco CallManager data.

Figure 21 Cisco IP Telephony Applications Utility Setup Dialog Box

Step 13 Specify whether this instance of Cisco CallManager server will act as a backup target or the backup server during the backup and restore operation.

If you select Backup Server, the SPE310 on which you are installing Cisco CallManager will run the backup utility and backup your Cisco CallManager data to another location on your network that you specify. If you have chosen that this instance of Cisco CallManager is a publisher, you should always select Backup Server since the publisher contains the data that requires a backup.

If you select Backup Target, this SPE310 will not run the backup utility, but will be made available to a Cisco CallManager backup server in the cluster. In this case, the data stored on this SPE310 will be backed up by the external backup server. Note that you can choose to have more than one backup target in a cluster, but only one backup server.

Choose either Backup Server or Backup Target.

Step 14 Click OK.

If you chose Backup Server in the previous step, you must configure the backup utility. To configure the backup utility, follow the guidelines below:

Since the CallManager Publisher contains the data to be backed up, Backup Server should be the option chosen for the publisher data. When Backup Server is selected, the CallManager Publisher is automatically added to the backup target list by CallManager.

When running the backup utility, you must specify a destination server (in the Destination tab) to back up and store the publisher data. This could be a local drive on a PC, a network drive, or a remote server. Through the backup server utility, you add these destinations as targets.

If specifying a remote server as a destination, it must be installed and connected to the network before it can be added to the target list via the backup utility. A username and a password with administrator access rights are required.

Choose the destination location (in the Destination tab) where the backup data will be stored. If a network directory is the backup destination, the directory must be shared. Username and password with administrator privileges on that server is required for authentication.

To enable backup of data from another SPE310, add that blade as a Backup Target on the CallManager Publisher via the backup utility configuration window.

If you have multiple CallManager clusters, data can be backed up to the same destination by specifying Backup Server on the first CallManager Publisher blade (for example, slot 1) and adding other CallManager Publishers to be backed up (for example, slots 3 and 4) as Backup Targets on the first CallManager Publisher.

There is no reason to back up data from a CallManager Subscriber.

When you have finished configuring the backup utility, save your settings and exit the Backup Utility Configuration by clicking OK. The Cisco IP Telephony Applications Setup Complete dialog box will appears.

If you chose Backup Target in the previous step, the Cisco IP Telephony Applications Setup Complete dialog box appears, indicating that you do not need to do any further configuration of the backup utility.

Step 15 Click OK.

The Administrator Account dialog box appears, as shown in Figure 22.

Figure 22 Administrator Account Dialog Box

Step 16 This is the CCMAdmin user password and the Windows 2000 Administrator password. Enter and then reenter the Windows 2000 Administrator password for this SPE310. This password must be entered exactly as it was entered while running the initial configuration (ICSConfig) program in the section "Configuring SPE310 Card Security." and cannot be left blank.

Step 17 Click OK.

The SQL Server SA Account dialog box appears, as shown in Figure 23.

Figure 23 SQL Server SA Account Dialog Box

Step 18 Enter a new password for the SQL server SA account. This is the SQLSvc account used by Microsoft SQL. Be sure that this password is the same as that for all other SQL servers in this CallManager cluster.


Caution This password should not be left blank. Failure to enter a password could pose a security risk to your network.

Note Any time you upgrade Cisco CallManager, the SQL server SA account password is reset. You must change this password after every upgrade.


Step 19 Click OK.

The Cisco Product Activation dialog box appears.

Step 20 Click OK.

The Installation Complete dialog box appears.

Step 21 Remove the Cisco CallManager CD-ROM from the CD-ROM drive and disconnect the CD-ROM drive.

Step 22 Click Yes.

The SPE310 will restart.


Verifying Installation and Configuration

To verify that the Cisco ICS 7750 is correctly installed and running, check to make sure that the LEDs are functioning as described in Table 8.


Note The ALARM LED on system cards turns on (solid yellow) during the power-on self-test (POST). If the ALARM LED on any card does not turn off at the completion of POST, that card is not functioning correctly. Refer to Chapter 5, "Solving Hardware Problems," in the Cisco ICS 7750 Administration and Troubleshooting Guide.


Table 8 Verifying Cisco ICS 7750 Installation 

Card
Label in
Figure 2
LED
Activity

SAP

8

STATUS

Blinks green while the card is booting up and running POST.

Green after the card boots up, POST is complete, and the card is operating correctly.

SAP

8

PWR1

Green when the power supply module is operating correctly and supplying power to the system. (If there are two power supply modules installed, check both the PWR1 LED and the PWR2 LED.)

SSP

7

STATUS

Blinks green while the card is booting up and running POST.

Green after the card boots up, POST is complete, and the card is operating correctly.

SSP

7

1x

Green shows there is Ethernet link integrity on this port.

Blinks green when data is being transmitted on this port.

SSP

7

2x

Green shows there is Ethernet link integrity on this port.

Blinks green when data is being transmitted on this port.

MRP, ASI

1, 2, 3, 4

STATUS

Blinks green while the card is booting up and running POST.

Green after the card boots up, POST is complete, and the card is operating correctly.

MRP200, MRP300, MRP3-8FXS, ASI81, MRP3-16FXS,ASI160

1, 2, 3

SLOT 0

Check this LED on all MRPs or ASIs that have a WAN interface card (WIC), voice WAN interface card (VWIC), or voice interface card (VIC) installed in slot 0 (or an 8-port FXS card in the MRP3-8FXS or ASI81, or a 16-port FXS card in the MRP3-16FXS or ASI160):

Green shows that the WIC, VWIC, or VIC is correctly installed in the slot.

Off means that no card is installed in the slot or that a card is incorrectly installed in the slot.

MRP200, MRP300, MRP3-8FXS, ASI81

1, 2, 3

SLOT 1

Check this LED on all MRPs or ASI81s that have a WIC, VWIC, or VIC installed in slot 1:

Green shows that the WIC, VWIC, or VIC is correctly installed in the slot.

Off means that no card is installed in the slot or that a card is incorrectly installed in the slot.

T1 WIC

10

CD

Green when the internal CSU/DSU is communicating with the remote CSU/DSU and is operating correctly.

T1 VIC/
T1 VWIC

11

CD

Green when the internal CSU/DSU is communicating with the remote CSU/DSU and is operating correctly.

SPE310

5, 6

STATUS

Blinks green when the POST is in process or the card is shutting down because the SHTDN (hot swap) button has been pressed.

Green when POST is complete, card initialization is complete, and the card is operating correctly.

Off when the SHTDN button has been pressed and the card can be removed from the chassis or when the power is off for the entire Cisco ICS 7750.

Note If the SPE310 was shut down via the Windows Start button, the LED will not turn off.



Note If the LEDs do not function as described in Table 8, refer to the "Solving Hardware Problems" chapter in the Cisco ICS 7750 Administration and Troubleshooting Guide.


Connecting to the Network

Use the supplied crossover Ethernet cables (yellow with a black stripe) to connect the Ethernet 10/100 ports (labeled 1x and 2x) on the SSP card (labeled 7 in Figure 2) to the Ethernet 10/100 ports on the external Catalyst 3524-PWR XL switches. If you are using more than one Catalyst switch in your system, connect each SSP Ethernet port to a different switch to ensure redundancy between the Cisco ICS 7750 and the Catalyst switches. For illustrations and detailed descriptions of possible chassis-to-switch connections, refer to the "Installing the Cisco ICS 7750" chapter in the
Cisco ICS 7750 Hardware Installation Guide.


Note The Cisco ICS 7750 System Manager includes its own DHCP server, which is used to assign IP information to the system cards and other IP peripherals connected to the Cisco ICS 7750. It is necessary to disable any DHCP servers external to the Cisco ICS 7750 that are on your network because they might conflict with the Cisco ICS 7750 internal DHCP server.


Setting the System Date and Time

This section explains how to set the date and time on Cisco ICS 7750 cards. It contains the following tasks:

Setting the Date and Time on SPE310 Cards

Setting the Date and Time on SSP, MRP, and ASI Cards

Setting the Date and Time on SPE310 Cards

Complete the following steps to set the time on SPE310 cards:


Step 1 On your PC, choose Start > Programs > Terminal Services Client > Client Connection Manager.

Step 2 Use the Client Connection Manager to open a Terminal Services Client connection with the SPE310:

If you already have a Terminal Services Client connection defined for the SPE310, select it, and choose File > Connect.

If you do not have a Terminal Services Client connection defined for the SPE310, choose File > New Connection. Follow the instructions in the wizard, and then choose File > Connect.

Step 3 Log in as an administrator (user ID administrator), and enter your password (the default is changeme).

Step 4 On the SPE310, choose Start > Settings > Control Panel > Date/Time.

The Date/Time Properties dialog opens.

Step 5 Fill in the necessary fields, and click Apply.

Step 6 Click OK to close the Date/Time Properties dialog box.

Step 7 Repeat Step 2 through Step 6 for any additional SPE310s.


Setting the Date and Time on SSP, MRP, and ASI Cards

The system switch processor (SSP) card, multiservice route processor (MRP) cards, and analog station interface (ASI) cards each have a system clock that begins to run from the port at which the card starts up. The system clock keeps track of the date and time. The SSP stores its configuration data in Flash-simulated NVRAM. The MRP300, MRP3-8FXS, and MRP3-16FXS cards store their configuration data in NVRAM. The MRP200, ASI81, and ASI160 cards obtain their configuration data from the SPE310 running System Manager when they boot.

When you set the date and time, the setting remains accurate until the next card restart.


Note When changing the date and time settings on SSP, MRP, and ASI cards, open a Telnet session from the PC, not from the SPE310. If you open a Telnet session from the SPE, the changes you make to the card configuration are not saved.


Complete the following steps to set the date and time on the SSP card, MRP cards, and ASI cards:


Step 1 From the PC, choose Start > Run.

Step 2 Enter the following command to open a Telnet session:

telnet IP address

where IP address is the IP address of the card that you wish to communicate with.

Step 3 Enter your login password.

Step 4 Enter privileged EXEC mode by entering the following command:

ICS7750> enable

Step 5 Enter your enable password.

Step 6 To enter global configuration mode, enter the following command:

ICS7750# configure terminal

Step 7 To set the time zone, enter the following command in global configuration mode:

ICS7750(config)# clock timezone zone hours [minutes]

where:

zone is the name of the time zone to be displayed when standard time is in effect (such as Pacific Standard Time, or PST)

hours is the number of hours offset from Coordinated Universal Time (UTC)

(optional) minutes is the number of minutes offset from UTC

For example, to set the time to PST, eight hours offset from UTC, enter the following command:

ICS7750(config)# clock timezone PST -8

Table 9 lists the time zones in North America and their offsets from UTC.

Table 9 North American Time Zones 

Time Zone
Abbreviation
UTC Offset

Atlantic Standard Time

AST

-4 hours

Atlantic Daylight Saving Time

ADT

-3 hours

Eastern Standard Time

EST

-5 hours

Eastern Daylight Saving Time

EDT

-4 hours

Central Standard Time

CST

-6 hours

Central Daylight Saving Time

CDT

-5 hours

Mountain Standard Time

MST

-7 hours

Mountain Daylight Saving Time

MDT

-6 hours

Pacific Standard Time

PST

-8 hours

Pacific Daylight Saving Time

PDT

-7 hours

Hawaiian Standard Time

HST

-10 hours

Alaska Standard Time

AKST

-9 hours

Alaska Standard Daylight Saving Time

AKDT

-8 hours


Step 8 To set the clock, enter one of the following IOS commands in privileged EXEC mode:

ICS7750(config)# clock set hh:mm:ss day month year 

or

ICS7750(config)# clock set hh:mm:ss month day year

where:

hh:mm:ss is the current time in hours, minutes, and seconds. Note that this is a 24-hour clock, so 10:03:00 p.m. would be entered as hour 22:03:00.

day is the current day in the month, entered as a two-digit date.

month is the current month, entered as a three-letter abbreviation. November, for example, would be entered as nov.

year is the current year entered as a four-digit year, such as 2001.


Note This step must be performed after every reboot of the Cisco ICS 7750.


Step 9 To exit global configuration mode, enter the following command:

ICS7750(config)# exit

Step 10 To save your configuration, enter the following command:

copy running-config startup-config

Step 11 To verify your settings, enter the following command:

show clock

Step 12 Repeat Step 3 through Step 12 for additional cards, as necessary.

Step 13 Close the Telnet session by typing exit at the prompt.


Accessing System Manager

Complete the following steps to access System Manager:


Step 1 On the PC, open Netscape Communicator or Microsoft Internet Explorer.

Step 2 In the Location or Address field, enter the following URL, replacing ip address with the IP address of the SPE310 for System Manager that was assigned during the initial configuration procedure:

http://ip address/ics

You are prompted for a user ID and password.

Step 3 In the User ID field, enter admin.

Step 4 In the Password field, enter the ICS super admin password that you entered during the initial configuration (ICSConfig) procedure.

Step 5 Click Login.


Understanding System Manager

The System Manager interface is presented through a series of tabs, each one representing a major function of the System Manager. To view a tab, click it.

System Manager contains the following tabs and functions:

Configure

Configure your SSP and COM ports.

Manage and monitor fan tray replacement dates.

On SPE310s with Cisco CallManager installed, access Cisco CallManager to configure telephony applications.

Users with administrator privileges can select System Setup to view network IP addresses and security settings for IOS cards, SNMP, and SPE310s.

Monitor

View real-time status of hardware components and elements in your ICS 7750, such as available disk space on an SPE310, or the number of bytes transferred over a specific port on an MRP.

Event Manager

View system messages and reports, set event log preferences, and define actions to be taken in response to specific events so that you are notified of system problems.

Software Upgrade

Manage a library of IOS software images, and deliver images from the library to system cards.

Security

Manage user access through preconfigured user groups for the features available through the System Manager: SSP Manager, Event Manager, Monitor, and Software Upgrade.


Note For more information about using System Manager, refer to the System Manager online help. For information about Cisco CallManager, refer to the Cisco CallManager Administration Guide.


Verifying Cisco CallManager Services

In order to verify that Cisco CallManager is running successfully, perform the following tasks:

Verify Services

Connect IP Phones

Configure Auto-Registration

Make a Call

Verify Services

To verify that Cisco CallManager and all the services that you installed start, perform the following steps:


Step 1 Click the Configure tab on the System Manager home page.

Step 2 Click the Applications tab.

Step 3 Click CallManager.

A new browser window opens and displays the Cisco CallManager login screen.

Step 4 Enter the Administrator user ID and password that you created during the Cisco CallManager installation.

Step 5 From the Cisco CallManager menu, choose CallManager Administration > Application > Cisco CallManager Serviceability.

Step 6 From the Cisco CallManager Serviceability menu, choose Tools > Control Center.

Step 7 From the list of Cisco CallManagers on the left, choose the server where you want to verify services. After the window refreshes, the Service Name column lists all services that are configured on this server.

Step 8 Verify that the Service Status column indicates that each of the installed services is running. If the service is running, a triangle displays next to the service name.

Step 9 If a square displays next to any installed service, indicating that the service is stopped, click the Start button in the Service Control column next to the service you want to start.


Connect IP Phones

Physically connect two phones. Refer to the documentation that came with your phones.

If you are using DHCP and it is configured to automatically assign the TFTP server address to devices, go to the "Configure Auto-Registration" section. If you want to manually configure the phones with a TFTP server, perform the steps in the appropriate section that follows.

Cisco IP Phone Models 7960/7940/7910


Step 1 Press the Settings button.

Step 2 Using the Up and Down Arrow keys, scroll down to Network Configuration, and press the Select soft key.

Step 3 By default, the Cisco IP Phone 7960 network configuration shows locked as indicated by a locked padlock icon next to the Network Configuration window title. If an unlocked padlock icon appears, go to Step 4. If a locked padlock appears, unlock it by pressing these keys in order:

* * #

Then, press the Cancel soft key. With Network Configuration still highlighted, press the Select soft key.

Step 4 Scroll down to Alternate TFTP. By default, the alternate TFTP setting shows No. If Yes displays, go to Step 5. If No displays, press the Yes soft key.


Note For the Cisco IP Phone model 7910, you press * instead of Yes; then, you press # to acknowledge your selection.


Step 5 Scroll up to TFTP Server, and press the Edit soft key.


Note For the Cisco IP Phone model 7910, you press * instead of the Edit soft key; then, you press # to acknowledge your selection.


Step 6 Use the << soft key to delete the current TFTP IP setting, if necessary, and enter the new one.


Note For the Cisco IP Phone model 7910, you must scroll through the settings, using the Down Arrow key to edit the TFTP IP address. Then, after you enter the new TFTP IP address, you press the pound key (#) to acknowledge your selection.


Step 7 Press the Validate soft key.

Step 8 Press the Save soft key.


Cisco IP Conference Station 7935


Step 1 Press the Menu button.

Step 2 Using the Up and Down Arrow keys, scroll to Admin Setup, and press the Select soft key.

Step 3 On the phone number pad, press these keys in order:

* * #

Step 4 Press the Enter soft key.

Step 5 Scroll to Network Setup, and press the Select soft key.

Step 6 Scroll to Alternate TFTP. If the Cisco IP Conference Station 7935 is not using an alternate TFTP Server, the option displays No. If No displays, press the Yes soft key.

Step 7 Use the < soft key to delete the current TFTP IP setting, if necessary, and enter the new one.

Step 8 On the phone number pad, press these keys in order:

* * # * *


Note Use the period (.) soft key to enter periods, and use the < soft key to correct any mistakes.


Step 9 Press the Save soft key to save your changes.


Cisco IP Phone Models 30 VIP, 12 VIP, 30 SP+, and 12 SP+


Step 1 On the phone number pad, press these keys in order:

* * # # 1

The phone panel displays the current value of the TFTP field and prompts you for a new entry.

Step 2 Enter the server IP address, using the asterisk key (*) for the period.

Step 3 Press * to save your changes.


Configure Auto-Registration

Configure auto-registration, so that Cisco CallManager will automatically assigns directory numbers to the phones. Perform the following steps to configure auto-registration.


Note Auto-registration automatically assigns directory numbers to the phones. If you want to manually assign directory numbers to your phones, do not enable auto-registration. For more information about auto-registration and assigning directory numbers, see the Cisco CallManager Administration Guide.



Step 1 Click the Configure tab on the System Manager home page.

Step 2 Click the Applications tab.

Step 3 Click CallManager.

A new browser window opens and displays the Cisco CallManager login screen.

Step 4 Enter the Administrator user ID and password that you created during the Cisco CallManager installation.

Step 5 From the CallManager Administration window, choose System > Cisco CallManager.

Step 6 From the list of Cisco CallManagers on the left, choose the server on which you want to enable auto-registration.

Step 7 In the Auto-Registration Information section, enter a starting directory number in the Starting Directory Number field; for example 1000. In the Ending Directory Number field, enter an ending directory number that is at least one number higher than the number you entered in the Starting Directory Number field.

Step 8 Deselect Auto-registration Disabled on this Cisco CallManager if it is not already deselected.

Step 9 Click Update to save your changes.

Step 10 When the "update completed" message appears, you can close the browser application.


Make a Call

The phones may take 30 to 60 seconds to register. When the phones are online, the phone panel displays the phone number and the date.

Test the phones by going off-hook on one phone and then dialing the other phone.

If you encounter problems after performing the preceding procedure, check the following items:

Make sure auto-registration is configured correctly and is enabled.

Make sure the DNS domain suffix is in the correct format.

If you are not using DNS, make sure that the server is renamed in CallManager Administrator to the correct IP address.

Make sure the phones are configured with the correct TFTP server IP address.

Stop and start the Cisco CallManager service.


Note If problems persist after checking the previous items, contact the Cisco Technical Assistance Center (TAC).


Related Documentation

You can access the most current Cisco ICS 7750 documentation at the following website:

http://www.cisco.com/univercd/cc/td/doc/product/voice/ics/ics23/index.htm

Obtaining Documentation

The following sections explain how to obtain documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at the following URL:

http://www.cisco.com

Translated documentation is available at the following URL:

http://www.cisco.com/public/countries_languages.shtml

Documentation CD-ROM

Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.

Ordering Documentation

Cisco documentation is available in the following ways:

Registered Cisco Direct Customers can order Cisco product documentation from the Networking Products MarketPlace:

http://www.cisco.com/cgi-bin/order/order_root.pl

Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:

http://www.cisco.com/go/subscription

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

Documentation Feedback

If you are reading Cisco product documentation on Cisco.com, you can submit technical comments electronically. Click Leave Feedback at the bottom of the Cisco Documentation home page. After you complete the form, print it out and fax it to Cisco at 408 527-0730.

You can e-mail your comments to bug-doc@cisco.com.

To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:

Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Where to Go Next

Figure 24 shows where to look for additional information about installing, configuring, and using the Cisco ICS 7750.

Figure 24 Where to Go Next

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.

Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you to

Streamline business processes and improve productivity

Resolve technical issues with online support

Download and test software packages

Order Cisco learning materials and merchandise

Register for online skill assessment, training, and certification programs

You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to the following URL:

http://www.cisco.com

Technical Assistance Center

The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.

Inquiries to Cisco TAC are categorized according to the urgency of the issue:

Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.

Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.

Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.

Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.

Cisco TAC Web Site

The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to the following URL:

http://www.cisco.com/tac

All customers, partners, and resellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to the following URL to register:

http://www.cisco.com/register/

If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com registered user, you can open a case online by using the TAC Case Open tool at the following URL:

http://www.cisco.com/tac/caseopen

If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In addition, please have available your service agreement number and your product serial number.