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Cisco ICS 7700 Series Integrated Communication Systems

Cisco ICS 7750 FRU Installation and Replacement, 2.2.0

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Cisco ICS 7750 FRU Installation and Replacement

Table Of Contents

Cisco ICS 7750 FRU Installation and Replacement

Contents

Document Conventions

Required Tools and Equipment

PC Requirements

Safety Precautions and Maintenance Guidelines

General Safety Precautions

ESD Safety Precautions

Safety with Electricity

Telephone Wiring Guidelines

Lifting and Reaching Safety Precautions

System Component Identification

Removing and Replacing Cisco ICS 7750 Components

Hot Swapping Best Practices

Card Replacement Best Practices

Best Practices for Resetting or Removing Cards

Best Practices for Inspecting the Chassis Backplane and Card Connectors Before Installing Cards

Best Practices for Installing Cards

Removing and Replacing SPE 310s

Removing an SPE

Determining the Function of an SPE

Installing an SPE

Verifying SPE Installation

Configuring a New or Replacement SPE

SPE Installation and Replacement Scenarios

Installing a New SPE for Applications

Replacing an Existing SPE for Applications

Replacing the SPE Running System Manager

Removing and Replacing ASIs, MRPs, the SSP, or the SAP

Removing an ASI, MRP, SSP, or SAP

Stopping and Restarting the FMMServer (SSP Replacement Only)

Installing an ASI, MRP, SSP, or SAP

Installing or Replacing ASIs or MRPs

Replacing the SSP

Replacing the SAP

Removing and Replacing Interface Cards in ASI 81s or MRPs

Before You Begin

Installing or Replacing an Interface Card in an ASI 81 or MRP

Removing and Replacing Power Supply Modules

Removing Power Supply Modules

Installing Power Supply Modules

Removing and Replacing the Fan Tray

Removing the Fan Tray

Installing a Fan Tray

Verifying Card Installation

RMA Return Instructions

Checking the Status of Returned RMA Parts

Obtaining Documentation

World Wide Web

Documentation CD-ROM

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco.com

Technical Assistance Center

Cisco TAC Web Site

Cisco TAC Escalation Center


Cisco ICS 7750 FRU Installation and Replacement


April 2, 2002

This document explains how to install and remove field-replaceable units (FRUs) in the Cisco Integrated Communications System 7750 (ICS 7750).

The following Cisco ICS 7750 components are FRUs:

Analog station interface (ASI) cards

Fan tray

Multiservice route processor (MRP) cards

Power supply modules

System alarm processor (SAP) card

System processing engine (SPE) 310 cards

System switch processor (SSP) card

Voice interface cards (VICs), voice WAN interface cards (VWICs), and WAN interface cards (WICs). VICs, VWICs, and WICs are subcomponents of ASIs and MRPs.


Note This document is not intended for use with SPE 200s. If you need assistance with an SPE 200, contact the Cisco Technical Assistance Center (see the "Technical Assistance Center" section).



Note For information about removing and replacing dual in-line memory modules (DIMMs), packet voice data modules (PVDMs), and Virtual Private Networking (VPN) modules, refer to Installing Memory, PVDM, and VPN Modules in ASI Cards, MRP Cards, and SPE Cards in the Cisco ICS 7750. For additional information about system hardware, refer to the
Cisco ICS 7750 System Description.


Contents

This document contains the following sections:

Document Conventions

Required Tools and Equipment

Safety Precautions and Maintenance Guidelines

System Component Identification

Removing and Replacing Cisco ICS 7750 Components

Removing and Replacing SPE 310s

Removing and Replacing ASIs, MRPs, the SSP, or the SAP

Removing and Replacing Interface Cards in ASI 81s or MRPs

Removing and Replacing Power Supply Modules

Removing and Replacing the Fan Tray

Verifying Card Installation

RMA Return Instructions

Obtaining Documentation

Obtaining Technical Assistance

Document Conventions

This publication uses the following conventions:


Note Means reader take note. Notes contain helpful suggestions or references to materials not contained in this manual.



Caution Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data.

Warning This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. To see translations of the warnings that appear in this publication, refer to the Regulatory Compliance and Safety Information document that accompanied this device.

Waarschuwing

Dit waarschuwingssymbool betekent gevaar. U verkeert in een situatie die lichamelijk letsel kan veroorzaken. Voordat u aan enige apparatuur gaat werken, dient u zich bewust te zijn van de bij elektrische schakelingen betrokken risico's en dient u op de hoogte te zijn van standaard maatregelen om ongelukken te voorkomen. Voor vertalingen van de waarschuwingen die in deze publicatie verschijnen, kunt u het document Regulatory Compliance and Safety Information (Informatie over naleving van veiligheids- en andere voorschriften) raadplegen dat bij dit toestel is ingesloten.

Varoitus

Tämä varoitusmerkki merkitsee vaaraa. Olet tilanteessa, joka voi johtaa ruumiinvammaan. Ennen kuin työskentelet minkään laitteiston parissa, ota selvää sähkökytkentöihin liittyvistä vaaroista ja tavanomaisista onnettomuuksien ehkäisykeinoista. Tässä julkaisussa esiintyvien varoitusten käännökset löydät laitteen mukana olevasta Regulatory Compliance and Safety Information -kirjasesta (määräysten noudattaminen ja tietoa turvallisuudesta).

Attention

Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une situation pouvant causer des blessures ou des dommages corporels. Avant de travailler sur un équipement, soyez conscient des dangers posés par les circuits électriques et familiarisez-vous avec les procédures couramment utilisées pour éviter les accidents. Pour prendre connaissance des traductions d'avertissements figurant dans cette publication, consultez le document Regulatory Compliance and Safety Information (Conformité aux règlements et consignes de sécurité) qui accompagne cet appareil.

Warnung

Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu einer Körperverletzung führen könnte. Bevor Sie mit der Arbeit an irgendeinem Gerät beginnen, seien Sie sich der mit elektrischen Stromkreisen verbundenen Gefahren und der Standardpraktiken zur Vermeidung von Unfällen bewußt. Übersetzungen der in dieser Veröffentlichung enthaltenen Warnhinweise finden Sie im Dokument Regulatory Compliance and Safety Information (Informationen zu behördlichen Vorschriften und Sicherheit), das zusammen mit diesem Gerät geliefert wurde.

Avvertenza

Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe causare infortuni alle persone. Prima di lavorare su qualsiasi apparecchiatura, occorre conoscere i pericoli relativi ai circuiti elettrici ed essere al corrente delle pratiche standard per la prevenzione di incidenti. La traduzione delle avvertenze riportate in questa pubblicazione si trova nel documento Regulatory Compliance and Safety Information (Conformità alle norme e informazioni sulla sicurezza) che accompagna questo dispositivo.

Advarsel

Dette varselsymbolet betyr fare. Du befinner deg i en situasjon som kan føre til personskade. Før du utfører arbeid på utstyr, må du vare oppmerksom på de faremomentene som elektriske kretser innebærer, samt gjøre deg kjent med vanlig praksis når det gjelder å unngå ulykker. Hvis du vil se oversettelser av de advarslene som finnes i denne publikasjonen, kan du se i dokumentet Regulatory Compliance and Safety Information (Overholdelse av forskrifter og sikkerhetsinformasjon) som ble levert med denne enheten.

Aviso

Este símbolo de aviso indica perigo. Encontra-se numa situação que lhe poderá causar danos físicos. Antes de começar a trabalhar com qualquer equipamento, familiarize-se com os perigos relacionados com circuitos eléctricos, e com quaisquer práticas comuns que possam prevenir possíveis acidentes. Para ver as traduções dos avisos que constam desta publicação, consulte o documento Regulatory Compliance and Safety Information (Informação de Segurança e Disposições Reguladoras) que acompanha este dispositivo.

¡Advertencia!

Este símbolo de aviso significa peligro. Existe riesgo para su integridad física. Antes de manipular cualquier equipo, considerar los riesgos que entraña la corriente eléctrica y familiarizarse con los procedimientos estándar de prevención de accidentes. Para ver una traducción de las advertencias que aparecen en esta publicación, consultar el documento titulado Regulatory Compliance and Safety Information (Información sobre seguridad y conformidad con las disposiciones reglamentarias) que se acompaña con este dispositivo.

Varning!

Denna varningssymbol signalerar fara. Du befinner dig i en situation som kan leda till personskada. Innan du utför arbete på någon utrustning måste du vara medveten om farorna med elkretsar och känna till vanligt förfarande för att förebygga skador. Se förklaringar av de varningar som förkommer i denna publikation i dokumentet Regulatory Compliance and Safety Information (Efterrättelse av föreskrifter och säkerhetsinformation), vilket medföljer denna anordning.


Required Tools and Equipment

You need the following tools and parts to install and maintain the system. If you need additional equipment, contact a customer service representative for ordering information.

A number-1 Phillips screwdriver for installing the cable management bracket (recommended) and mounting the system.

A 6-mm open-end wrench for adjusting the grounding lug.

ESD-prevention equipment or the disposable ESD-preventive wrist strap included in the hardware accessory kit.

Antistatic mat, foam pad, or bag for removed cards or modules. (Put removed components inside an antistatic bag if you plan to return them to the factory; if you are replacing components, place them on an antistatic mat or foam pad.)

To remove, install, and replace SPEs, you need the following additional tools and parts:

Cisco ICS 7750 chassis equipped with one or more SPE 310s.

One or more spare SPE 310s.

Windows-based PC or laptop, connected both to the SSP Ethernet port and the (SAP console port. (Specific requirements for this PC are described in the "PC Requirements" section.)

Software:

Cisco ICS 7750 System Software CD. The specific CD needed will vary, depending on the System Software version to be installed. See Table 1 for a list of the different software versions.


Note The System Software CD is needed only if you are replacing the SPE running System Manager.


(Optional) Application CDs for applications to be installed on the SPE(s) (for example, Cisco CallManager Software for the Cisco ICS 7750).

Cables and adapters:

1 straight-through Category 5 Ethernet cable.

1 RJ-45-to-DB-9 adapter.

1 console (rolled EIA/TIA-232) cable.

PC Requirements

You need a PC (or laptop computer) to complete initial system configuration, to upload and install software bundles, and to perform system management tasks. The PC also needs to be physically near the ICS 7750 chassis, to allow for console (serial) and direct Ethernet connections.

Ensure that the PC meets the following requirements:

CPU: Pentium-class 233 MHz or faster

Memory: At least 64 MB of RAM

Hardware:

CD-ROM drive

Network interface card (NIC)

Available COM port

PC keyboard with PS/2-style or USB (Universal Serial Bus) connector

Windows-compatible mouse with PS/2-style or USB or connector

Monitor: SVGA monitor or LCD display with at least 800 x 600 resolution and at least 256 colors (1024 x 768 resolution is recommended)

Operating system: Microsoft Windows 98, Windows Me, Windows NT, or Windows 2000

Web browser: Netscape Communicator 4.7 or later, or Internet Explorer 5.01 or later

Communication software: Microsoft Terminal Services Client


Note Refer to the Cisco ICS 7750 Getting Started Guide for information about initial hardware installation and software configuration steps.


Safety Precautions and Maintenance Guidelines

This section describes guidelines that you should follow when working on the Cisco ICS 7750.

General Safety Precautions

Read the warnings in this section before working on the system.


Warning Read the installation instructions before you connect the system to its power source.



Warning Do not work on the system or connect or disconnect cables during periods of lightning activity.



Warning This product relies on the building's installation for short-circuit (overcurrent) protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC, 16A international) is used on the phase conductors (all current-carrying conductors).



Warning This equipment is intended to be grounded. Ensure that the host is connected to earth ground during normal use.



Warning Only personnel who are trained and qualified (IP Telephony certified for the Cisco ICS 7750) should be allowed to install or replace this equipment.



Warning Before working on equipment that is connected to power lines, remove jewelry (including rings, necklaces, and watches). Metal objects will heat up when connected to power and ground and can cause serious burns or weld the metal object to the terminals.



Warning The device is designed to work with TN power systems.



Warning The SPE contains a lithium battery. There is the danger of explosion if the battery is replaced incorrectly. Replace the battery only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions.


ESD Safety Precautions

Electrostatic discharge (ESD) can damage equipment and impair electrical circuitry. ESD occurs when electronic printed circuit cards are improperly handled. ESD can result in complete or intermittent failures. Always follow these ESD-prevention procedures when removing and replacing cards and other system components:

Ensure that the chassis is electrically connected to earth ground.

Wear an ESD-preventive wrist strap, ensuring that it makes good skin contact.

Connect the clip to an unpainted surface of the chassis frame to safely channel unwanted ESD voltages to ground.

To properly guard against ESD damage and shocks, the wrist strap must be used correctly. If no wrist strap is available, ground yourself by touching the metal part of the chassis.


Caution For safety, periodically check the resistance value of the antistatic strap, which should be between 1 and 10 megohms (Mohms).


Caution Static voltages as low as 30 volts can cause latent damage to circuitry. Be sure to observe all standard antistatic procedures (for example, wear a grounding strap) when handling electronic equipment and components.


Warning Blank faceplates (filler panels) serve three important functions: they prevent exposure to hazardous voltages and currents inside the chassis; they contain electromagnetic interference (EMI) that might disrupt other equipment; and they direct the flow of cooling air through the chassis. Do not operate the system unless all cards and faceplates are in place.


Safety with Electricity

Follow these guidelines when working on equipment powered by electricity:

Locate the emergency power-off switch in the room in which you are working. Then, if an electrical accident occurs, you can quickly shut the power off.

Disconnect all power before installing or removing a Cisco ICS 7750 chassis.

Do not work alone if potentially hazardous conditions exist.

Never assume that power is disconnected from a circuit. Always check.

Look carefully for possible hazards in your work area, such as moist floors, ungrounded power extension cables, and missing safety grounds.

If an electrical accident occurs, proceed as follows:

Use caution; do not become a victim yourself.

Turn off power to the chassis.

If possible, send another person to get medical aid. Otherwise, determine the condition of the victim, and then call for help.

Determine whether the victim needs rescue breathing or external cardiac compressions; then take appropriate action.

Telephone Wiring Guidelines

Follow these guidelines when working with any equipment that is connected to telephone wiring or to other network cabling:

Never install telephone wiring during a lightning storm.

Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations.

Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.

Use caution when installing or modifying telephone lines.

Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.

Use caution when installing or modifying telephone lines.

Lifting and Reaching Safety Precautions

Follow these guidelines when lifting or moving the chassis:


Warning To prevent personal injury or damage to the chassis, never attempt to lift or tilt the chassis using the handles on modules (such as power supplies, fans, or cards); these types of handles are not designed to support the weight of the unit. Lift the unit only by using handles that are an integral part of the chassis, or by grasping the chassis underneath its lower edge.



Warning Two people are required to lift the chassis. To prevent injury, keep your back straight and lift with your legs, not your back.


System Component Identification

Figure 1 shows the major components in a typical Cisco ICS 7750:

Slots 1 through 6 can contain a combination of SPEs, ASIs, and MRPs.

Slot 7 must contain only an SSP.

Slot 8 must contain only an SAP.

The Power Supply 1 and Power Supply 2 slots can each contain a power supply module (only one power supply module is required to operate the system).

The system contains one fan tray, at the bottom of the chassis.


Note By factory-installed default, the Cisco ICS 7750chassis comes with the SPE running System Manager installed in slot 6, and with SPEs populated from right to left. Other system cards (such as MRPs and ASIs) are populated from left to right in the chassis.


Figure 1 Cisco ICS 7750

Removing and Replacing Cisco ICS 7750 Components

This section provides general information about removing and replacing the Cisco ICS 7750 components. This section contains the following subsections:

Hot Swapping Best Practices

Card Replacement Best Practices

For detailed instructions for removing and replacing system components, see the following sections:

Removing and Replacing SPE 310s

Removing and Replacing ASIs, MRPs, the SSP, or the SAP

Removing and Replacing Power Supply Modules

Removing and Replacing the Fan Tray


Warning When performing the procedures in this section, wear grounding wrist straps to avoid ESD damage to the Cisco ICS 7750. Do not directly touch the backplane with your hand or any metal tool to prevent personal injury or equipment damage.



Warning Removing cards, fans, and power supply modules can expose you to high-energy (high-amperage) circuits and possible ejection of molten metal or to the shock hazard of telephony circuit voltages. Be sure to remove all rings, watches, and other jewelry from fingers, wrists, and arms before removing panels and devices.



Note If the chassis has any empty slots, they are covered with blank panels when the Cisco ICS 7750 is shipped to you. Do not remove the panel covering an empty slot until you are ready to install a card in the slot.



Note You do not have to disassemble any system component or remove the chassis from the rack to perform any of the procedures described in this section.


Hot Swapping Best Practices

You can hot swap cards while the Cisco ICS 7750 is operating. With hot swapping, you do not need to power down the system. However, be sure to read and follow the best practices in this section, in the "Card Replacement Best Practices" section, and the specific instructions for removing and replacing each type of card or module before you hot swap it.


Warning Only trained and qualified (IP Telephony certified for the Cisco ICS 7750) personnel should be allowed to install or replace this equipment.



Caution When replacing a hot-swappable system card, you do not need to power down the entire chassis by using the chassis power supply switch or by unplugging the power supply. Powering down the entire chassis may cause the Cisco ICS 7750 to lose important configuration data and will interrupt any applications or functions running on other cards in the chassis. (The one exception to this is an electrical accident, in which case turning off the power is recommended; see the "Safety with Electricity" section.)


Caution You can install only one SAP and one SSP in a single Cisco ICS 7750 chassis. If you must hot swap the SAP, the cooling fans do not operate; the system's ability to detect alarms associated with the operating environment, fans, and power supply modules is degraded; and applications using the COM ports on the SAP lose their access to those ports, until an operational SAP is properly reinserted in the chassis. If you must hot swap the SSP, the system loses LAN connectivity, and calls being made from or to Cisco IP phones that are switched through that SSP are disconnected until an operational SSP is properly reinserted in the chassis.


Note Depending on your system configuration, hot swapping of SPEs, ASIs, or MRPs can adversely affect users connected to the system. For example, if Cisco CallManager is running on only one SPE, hot swapping that SPE disconnects calls to or from the Public Switched Telephone Network (PSTN) and prevents the system from processing further PSTN traffic until an operational SPE is properly reinserted into the chassis. Similarly, hot swapping an ASI or MRP that is in the process of routing voice or WAN traffic prevents that traffic from reaching its destination. Contact your Cisco sales representative for guidelines on installing cards and software on your system for maximum availability and redundancy.


Card Replacement Best Practices

This section provides best practices for replacing system cards:

Best Practices for Resetting or Removing Cards

Best Practices for Inspecting the Chassis Backplane and Card Connectors Before Installing Cards

Best Practices for Installing Cards

Best Practices for Resetting or Removing Cards

Consult these guidelines (and the instructions in "Hot Swapping Best Practices") before resetting or removing cards:

Check card LEDs before attempting to reset or remove a card.

Do not press the SHTDN button on any card in the Cisco ICS 7750 chassis unless you are directed to do so.


Caution Always use the extractor levers to disengage cards from the chassis. Failure to use the levers can cause system error messages that indicate a card failure. However, do not use the extractor levers to lift or support the weight of the cards.

Best Practices for Inspecting the Chassis Backplane and Card Connectors Before Installing Cards

Before you install a card, perform the following inspections:

Inspect the backplane for bent pins or bent dividers between pin rows (see Figure 2).

If the backplane has bent pins, do not install a card in that slot. Installing a card into a damaged backplane slot will damage the connector on the card.

Figure 2 Backplane Inspection Check Points

Inspect the card for damaged holes on the connector (see Figure 3).

If the connector has damaged holes, do not install the card. Installing a card that has a damaged connector will damage the backplane. Return damaged cards to Cisco (see the "RMA Return Instructions" section).

Figure 3 Card Connector Check Points

Best Practices for Installing Cards

When installing cards, consult these guidelines, and follow the card-specific instructions:

Do not force the card faceplate into its slot. This action can damage the pins on the backplane if they are not aligned properly with the module or card.

Before installing a card, be sure to align its top and bottom edges with the upper and lower card guides in the chassis slot. Do not attempt to push the card into its slot until its top and bottom edges are in proper alignment.

When installing a card, carefully slide it all the way into the slot, and press both extractor levers inward (toward the center of the card) as far as they will go, as shown in Figure 5. The front of the card should now be flush with the other cards in the chassis. Using this method ensures that the card connector correctly mates with the backplane.

If the card is particularly tight in its slot, or if the extractor lever engagement hooks are not engaging with the chassis, you might need to back the card out and insert it again to cause its extractor levers to engage properly.


Caution Do not push the card with so much force that it bends in the middle, since bending a card might force its sensitive electronic components to come in contact with adjacent cards.

The card or module should be firmly seated in the slot. Any card or module that is only partially connected to the backplane can disrupt system operation.

After card installation is complete, always use the lock-down screws (at the top and bottom of the card) to secure the card firmly in place in the chassis. If the screws do not engage, the extractor levers are not properly aligned, and the card is not firmly seated in the chassis. Remove and reinsert the card until you can fully tighten the screws.

Removing and Replacing SPE 310s

This section describes how to install and replace SPEs and contains the following subsections:

Removing an SPE

Installing an SPE

Verifying SPE Installation

Configuring a New or Replacement SPE


Note This document is not intended for use with SPE 200s. If you need assistance with an SPE 200, contact the Cisco Technical Assistance Center (see the "Technical Assistance Center" section).


Removing an SPE

This section explains how to remove SPEs. Figure 4 shows how to remove a card.

Figure 4 Removing Cards from the Cisco ICS 7750 Chassis

You do not have to turn off the power for these procedures.


Caution When replacing an SPE, do not power down the entire chassis by using the chassis power supply switch or by unplugging the power supply. Powering down the entire chassis may cause the Cisco ICS 7750 to lose important configuration data and will interrupt any applications or functions running on other cards in the chassis.


Note Powering down an SPE will interrupt any services or applications running on that SPE. Measures should be taken to minimize impact on users.



Note If you have a chassis with more than one SPE installed and if you are not certain which SPE is running System Manager and which card or cards are running other applications, you can use ICS System Manager to check. See the "Determining the Function of an SPE" section.


Complete the following steps to remove an SPE:


Step 1 Press the SHTDN button on the card that you want to remove.


Note If the SPE to be removed is already shut down, this step is unnecessary, and you can proceed to Step 2.


The STATUS LED on the card starts blinking; after several minutes, it turns off. Wait for the STATUS LED to turn off before continuing.

Step 2 Put on an ESD-preventive wrist strap, and attach it to an unpainted chassis surface.


Caution To prevent ESD damage, handle cards by the edges only, and use an ESD-preventive wrist strap or other grounding device.

Step 3 For the SPE that you wish to remove, completely loosen the lock-down screws (at the top and bottom of the card).

Step 4 Press the upper and lower extractor levers outward (away from the center of the card) at the same time to disengage the card from the backplane. Pull the card out only far enough (about 1 inch) to disengage from the backplane; do not completely remove the card from the chassis.


Caution Always use the extractor levers to disengage or seat cards. Failure to use the levers can cause system error messages indicating a card failure. However, do not use the extractor levers to lift or support the weight of the cards.

Note Unseating or removal of the SPE should be done only when the SPE has been safely shut down. In normal use, you should not unseat or remove an SPE without first ensuring that the SPE has been shut down.



Warning High performance devices on system cards can get hot during operation. To remove a card, hold it by the faceplate and bottom edge. Allow the card to cool before touching any other part of it or placing it an anti-static bag.

Step 5 Grasp the extractor levers, and gently pull the card partially out of the chassis slot until you can grasp the card front panel with one hand. Place your other hand under the card to balance the weight of the card as you prepare to pull it out of the slot.

Step 6 Pull the card straight out of the slot. Avoid touching the circuitry or any connector pins.

Step 7 Place the card on an antistatic mat or foam pad until you are ready to reinstall it in the chassis. If you plan to return the card to the factory, place it inside an antistatic bag, and see the "RMA Return Instructions" section.

Step 8 Repeat Step 1 through Step 7 as needed to remove additional SPEs.


Determining the Function of an SPE

To use ICS System Manager to check the function of an SPE installed in the chassis, follow these steps:


Step 1 On the PC, launch a web browser, and access ICS System Manager by entering the following in the address field:

http://SPE IP address/ics

where SPE IP address is the IP address of the SPE running System Manager.

The ICS System Manager screen displays in the browser window, and you are prompted for a user ID and password.

Step 2 In the User ID field, enter admin.

Step 3 In the Password field, enter the ICS super admin password (set during ICSConfig).

Step 4 Click Login.

Step 5 Examine the displays provided in ICS System Manager to determine the function of each card in the chassis. For example:

ICS System Manager: V3.0.19

or

ICS Core Software: V3.0.19

Step 6 Exit ICS System Manager when you have finished.


Installing an SPE

This section explains how to install SPEs. Figure 5 shows how to install a card.

Figure 5 Installing Cards in the Cisco ICS 7750 Chassis

You do not need to turn off power for these procedures.


Caution When installing cards, be sure to apply equal amounts of pressure to the top and bottom of the card. You can damage the card and the chassis backplane if you apply too much pressure to either the top or the bottom of the card.

Follow these steps to install an SPE:


Step 1 Put on an ESD-preventive wrist strap, and attach it to an unpainted chassis surface.


Caution To prevent ESD damage, handle cards by the edges only, and use an ESD-preventive wrist strap or other grounding device.

Step 2 Align the SPE with the upper and lower card guides in an available chassis slot, and make sure that the extractor levers are in the open position (pointing up and down).

Step 3 With the top and bottom edges of the card in the card guides, gently slide the card into the chassis until you feel resistance. Because there are grounding clips near the front and rear of the card guides, you might need to increase the amount of force that you use to get the card past the grounding clips. If you encounter extreme resistance, pull the card out slightly and push it back in again.

Step 4 Press the upper and lower extractor levers inward (toward the center of the card) at the same time until they lock into their slots. This step firmly seats the SPE into the chassis.

Step 5 Fasten the lock-down screws for the SPE, securing it in the chassis.

Step 6 Verify the installation (see the "Verifying SPE Installation" section).


Verifying SPE Installation

This section explains how to verify an SPE installation.

To verify that the SPE is operating correctly, check that its STATUS LED is functioning as follows:

The STATUS LED blinks green when the power-on self-test (POST) is in process or the card is shutting down.

The STATUS LED is green when the POST is complete, card initialization is complete, and the card is operating correctly.

The STATUS LED is off when the shutdown process is complete (indicates that the card can be removed from the chassis or that power is off for the entire Cisco ICS 7750).


Note The ALARM LED on Cisco ICS 7750 cards turns yellow during the POST. If the ALARM LED on any card does not turn off upon completion of the POST, that card is not functioning correctly. For general information on solving problems with cards, refer to Chapter 5, "Solving Hardware Problems," in the Cisco ICS 7750 Administration and Troubleshooting Guide.


Configuring a New or Replacement SPE

This section provides the procedures for configuring a new or replacement SPE after the SPE is installed. This section contains the following subsections:

SPE Installation and Replacement Scenarios

Installing a New SPE for Applications

Replacing an Existing SPE for Applications

Replacing the SPE Running System Manager

SPE Installation and Replacement Scenarios

This section describes the scenarios in which SPE installation and/or replacement might be required:

Installing a new SPE for applications—In this instance, you already have a functioning SPE running System Manager in the Cisco ICS 7750 chassis, and you might have one or more existing SPEs for applications. The goal, as identified in this scenario, is to add another SPE and set it up so that it can have applications installed on it. (See the "Installing a New SPE for Applications" section.)

Replacing an existing SPE for applications—In this case, you have an SPE for applications already installed in the chassis, but you wish to replace this SPE with a new one. Here, you might also want to migrate saved configuration data and settings to the new SPE once it is in place and operational. (This scenario includes the assumption that a successful backup was completed for the previously installed applications.) In this scenario, the existing SPE running System Manager and any other installed SPEs are left intact and unchanged. (See the "Replacing an Existing SPE for Applications" section.)

Replacing the SPE running System Manager—This is a more complex scenario, and it requires the greatest number of steps to complete. In addition, although adding or replacing an SPE for applications can be done while the chassis is running, with minimal impact on users and services, replacing the SPE running System Manager takes more time and might require temporary interruption of services. For this reason, replacing the SPE running System Manager is best done at a time when interruption of service will have minimal impact, such as during scheduled maintenance. (See the "Replacing the SPE Running System Manager" section.)


Note Because there can be only one SPE running System Manager in a chassis, system software data must be backed up (if possible) before removing the original SPE running System Manager.


The following sections will address each of these scenarios. You need to follow only the instructions in the scenario that applies to your situation.


Note The procedures and steps for installing specific applications (such as Cisco CallManager) are beyond the scope of this document. For information on how to install, configure, back up, and restore Cisco ICS 7750-compatible applications, refer to the user documentation for those applications. If you still need assistance, see the "Obtaining Technical Assistance" section.



Note To reduce chances for error and other conditions which could result in lengthy interruption of Cisco ICS 7750 services, it is recommended that you attempt to install or replace only one SPE in a chassis at a time. If you need to perform this operation for more than one SPE in a chassis, complete the entire installation or replacement process for a single SPE, and verify that is functioning properly, before installing or replacing the next SPE.


Installing a New SPE for Applications

The procedures in this section apply to installing a new additional SPE in a Cisco ICS 7750 chassis; they do not apply to replacing an existing SPE for applications or to replacing the SPE running System Manager.


Note To replace an existing SPE for applications, see the "Replacing an Existing SPE for Applications" section. To replace the SPE running System Manager, see the "Replacing the SPE Running System Manager" section.


To install the new SPE for use as an additional SPE that runs applications, insert the SPE into an empty slot in the Cisco ICS 7750 chassis, following the instructions detailed in the "Installing an SPE" section.


Note If the slot for the replacement SPE is different from the original slot from which you removed the SPE, and if there was a COM port assigned for that SPE, you must reconfigure the COM ports (using ICS System Manager) to map the SPE to the new location. ICS System Manager does not automatically track this change. For information on how to reconfigure the COM port assignment, refer to the ICS System Manager online help.



Note After you install the SPE in the chassis, wait several minutes before you begin configuring the new SPE, so that the Windows 2000 operating system can finish booting. If you start ICSConfig before Windows 2000 is running, the new SPE will not be discovered, resulting in an error condition.


After you have installed the new SPE into the chassis, you can proceed to the "Using ICSConfig to Configure the New SPE for Applications" section.

If you wish to install applications on the SPE, see the "Installing Applications" section.

Using ICSConfig to Configure the New SPE for Applications

To configure the new SPE for applications, follow these steps:


Step 1 On the PC with network connectivity to the Cisco ICS 7750, launch a web browser.

Step 2 Enter the following URL:

http://SPE IP address/icsconfig/

where SPE IP address is the IP address of the SPE running System Manager.

Step 3 Log in as administrator, using the user ID administrator and the current password (the default is changeme).

Step 4 Click ICS 7700 System Setup.

Step 5 Make any necessary changes to the configuration screens. (Refer to the Cisco ICS 7750 Getting Started Guide for instructions.) Make a note of the IP address of the new SPE.

Step 6 When you have configured the necessary settings, the Summary page displays a list of all the configuration pages and the data entered in each field.

All of the page names listed on the Summary page are links to the configuration pages, where you can change any information that you entered. To change any of the settings, click the associated hyperlinked page. When the settings are correct, click Next to continue to the Ready to Submit page.


Note The Ready to Submit page provides instructions on what to do after you submit the changes to the Cisco ICS 7750. Submitting and processing these changes can require up to 20 minutes.


Step 7 Click Submit.


Caution After clicking Submit, do not reboot your Cisco ICS 7750 or perform any configuration tasks on the Cisco ICS 7750 until this process has completed.

Step 8 Verify that the SPE is functioning correctly (see the "Verifying Card Installation" section).


After you have installed and configured the SPE, you can continue with the "Installing Applications" section.

Installing Applications

For information on how to install and configure applications on the newly installed SPE, refer to the documentation for the applications.

Replacing an Existing SPE for Applications

The procedures described in this section apply to replacing (or swapping) an existing SPE that is running applications only (not the SPE running System Manager). In this scenario, you remove an SPE for applications and replace it with a new SPE intended to perform the same functions as the previous SPE.


Note To install an additional SPE for applications, see the "Installing a New SPE for Applications" section. To replace the SPE running System Manager, see the "Replacing the SPE Running System Manager" section.


To replace an SPE for running applications that is already installed in an ICS 7750 chassis, you need to complete the following procedures:

Back up configuration data and settings for the original SPE for applications (if application backup functions are available). See the "Backing Up Application Software Data" section.

Shut down and remove the SPE that is to be replaced. See the "Shutting Down and Removing the SPE for Applications" section.

Insert and power up the new SPE in the same or a different chassis slot. See the "Installing the Replacement SPE for Applications" section.

Set the correct date, time, and host name for the SPE. See the "Setting the Date, Time, and Host Name on the Replacement SPE" section.

Use ICSConfig to configure the SPE. See the "Using ICSConfig to Configure the Replacement SPE for Applications" section.

Install applications and restore application configuration data and settings (if available). See the "Installing Applications" section.

The following sections describe the process in detail.

Backing Up Application Software Data

For information on how to back up application data on an existing SPE, refer to the documentation for each application. Note that not all applications have built-in backup and restore features; in those cases, you need to back up and restore the application data manually.

If you do plan to restore backed up application data, you should also record the IP address and host name of the SPE being replaced. Later, during the configuration phase of setting up the SPE for applications, you will be directed to rename the SPE to match the host name of the card you removed.

To locate the SPE host name, follow these steps:


Step 1 Connect a monitor cable to the monitor port on the SPE.

Step 2 Connect a "Y" cable for your keyboard and mouse to the PS/2 keyboard and mouse ports on the SPE.

Step 3 Log in as an administrator (user ID administrator), and enter your password (the default is changeme).

Step 4 On the SPE, use either the Command Prompt (DOS) window or the Windows System Properties dialog box to find the host name. To use the Command Prompt window, go to Step 5. To use the System Properties dialog box, go to Step 7.

Step 5 Choose Start > Programs > Accessories > Command Prompt.

Step 6 Enter the hostname command. The SPE host name appears. Record the host name and skip the rest of this procedure.

Step 7 Choose Start > Settings > Control Panel > System.

Step 8 In the System Properties dialog box, under the Network Identification tab, click Properties.

Step 9 In the Identification Changes dialog box, the Computer Name field displays the host name. Record this information.

Step 10 Click Cancel to close the Identification Changes dialog box, and close the System Properties dialog box.


After you have recorded the SPE host name and backed up the application software data, you can continue with the "Shutting Down and Removing the SPE for Applications" section.

Shutting Down and Removing the SPE for Applications

To shut down and remove the old SPE, follow the instructions detailed in the "Removing an SPE" section.

After you have removed the old SPE for running applications, you can continue with the "Installing the Replacement SPE for Applications" section.

Installing the Replacement SPE for Applications

To install the replacement SPE for applications, insert the SPE into the same chassis slot from which you removed the old SPE for applications. Follow the instructions in the "Installing an SPE" section.

After you have installed the SPE in the chassis, you can continue with the "Setting the Date, Time, and Host Name on the Replacement SPE" section.

Setting the Date, Time, and Host Name on the Replacement SPE

If you have backed up application software data that can be restored only to an SPE having the same host name, use the following procedure to change the host name. (This is the case, for instance, with Cisco CallManager backups.)

To set the correct date and time and to change the host name on the SPE, follow these steps:


Step 1 Connect the monitor cable to the monitor port on the SPE.

Step 2 Connect a "Y" cable for your keyboard and mouse to the PS/2 keyboard and mouse ports on the SPE.

Step 3 Log in as an administrator (user ID administrator), and enter your password (the default is changeme).

Step 4 Choose Start > Settings > Control Panel > Date/Time.

Step 5 In the Date/Time Properties window, set the correct date and time in the Date & Time tab, and set the appropriate time zone in the Time Zone tab. Click OK to accept the changes.

Step 6 If you have backed up application data that can be restored only to an SPE by using the same host name, proceed to the next step. If no host name change is required, skip the remaining steps, and continue with the "Using ICSConfig to Configure the Replacement SPE for Applications" section.

Step 7 In the Control Panel, double-click System to open System Properties.

Step 8 In the System Properties dialog box, under the Network Identification tab, click Properties.

Step 9 In the Identification Changes dialog box, in the Computer Name field, enter the host name (maximum of 15 characters) you originally had for the SPE you removed, and click OK.

Step 10 Click OK to close the System Properties dialog box.

Step 11 You are prompted to reboot the system. Click OK to reboot the SPE, implementing the host name change.


After you have completed the SPE host name change, continue with the "Using ICSConfig to Configure the Replacement SPE for Applications" section.

Using ICSConfig to Configure the Replacement SPE for Applications

To configure the SPE, using ICSConfig, complete the following steps:


Step 1 On the PC, launch a web browser.

Step 2 Enter the following URL:

http://SPE IP address/icsconfig/

where the address entered is the IP address of the SPE running System Manager.

Step 3 Log in as administrator (using the user ID administrator and the default password changeme).

Step 4 Click ICS 7700 System Setup.

Step 5 Make any necessary changes to the configuration screens, ensuring that the new SPE has the same IP address as the IP address of the SPE that was replaced. Refer to the Cisco ICS 7750 Getting Started Guide for instructions.

Step 6 When you have configured the necessary settings, the Summary page displays a list of all the configuration pages and the data entered in each field.

All the page names listed on the Summary page are links to the configuration pages, where you can change any information that you entered. To change any of the settings, click the associated hyperlinked page. When all the settings are correct, click Next to continue to the Ready to Submit page.


Note The Ready to Submit page provides instructions on what to do after you submit the changes to your Cisco ICS 7750. Submitting and processing these changes can take up to 20 minutes to complete.


Step 7 Click Submit.


Caution After clicking Submit, do not reboot your Cisco ICS 7750 or perform any configuration tasks on the Cisco ICS 7750 during this process.

Step 8 Verify that the SPE is functioning correctly (see the "Verifying Card Installation" section).


After the SPE is installed and configured, you can proceed to the "Installing Applications and Restoring Saved Application Data" section.

Installing Applications and Restoring Saved Application Data

For information on how to install and configure applications on the newly installed SPE, refer to the documentation for the applications. Similarly, for details on how to restore saved or backed-up application data, where such functions are available, see the application documentation.

Replacing the SPE Running System Manager

In this scenario, you replace the SPE running System Manager with a new SPE.


Note The Cisco ICS 7750 supports the operation of only one SPE running System Manager in a chassis. For this reason, the process involves backing up system software data on the original SPE running System Manager before installing and restoring data to the new SPE.



Note The Cisco ICS 7750 services will be interrupted briefly during this process. It is therefore recommended that you replace the SPE running System Manager at a time when impact to users will be minimized, such as during scheduled maintenance or outside normal business hours.


Follow these steps to replace the SPE running System Manager:


Step 1 Back up system data on the original SPE running System Manager. See the "Backing Up System Software Data" section.

Step 2 If there are any applications installed on the SPE that support backup functionality, back up the application data and settings. See the "Backing Up Application Data" section.

Step 3 Shut down and remove the original SPE to be replaced. See the "Shutting Down and Removing the SPE Running System Manager" section.

Step 4 Insert the SPE into the same (now empty) chassis slot from which you removed the original SPE running System Manager. See the "Installing an SPE" section.

Step 5 Remove the factory-installed ICS Core Software. See the "Uninstalling the ICS Core Software" section.

Step 6 Set the date, time, and host name for the SPE. See the "Setting the Date, Time, and Host Name of the Replacement SPE" section.

Step 7 Prepare to install the ICS System Manager software. See the "Preparing for the Installation of the ICS System Software" section.

If you need to configure the IP address of the attached PC, see the "Configuring Your PC IP Address" section.

Step 8 Install the ICS System Software using the Image Install Tool. See the "Using the ICS Image Install Tool to Install the ICS System Software" section.

Step 9 Restore the backed up ICS System Manager data and settings. See the "Restoring System Software Data" section.

If no ICS System Manager data backup is available, see the "Running ICSConfig When System Backup Is Unavailable" section.

Step 10 Use ICSConfig to configure or verify the settings of the new ICS System Manager. See the "Using ICSConfig to Configure and Verify the SPE Running System Manager" section.

Step 11 Access ICS System Manager, and restore the functionality of the system. See the "Accessing ICS System Manager and Restoring Cisco ICS 7750 Functionality" section.

Step 12 (Optional) Install applications, and restore application configuration data and settings (if available). See the "Installing Applications and Restoring Saved Application Software Data" section.


The following sections describe the process in detail.

Backing Up System Software Data

Before replacing the SPE running System Manager, you should always create a backup of the system software configuration, if possible. This system backup will include SPE registry settings, ICS System Manager database records, and IOS configuration files for ASIs and MRPs.

If you do not have a valid backup, you will need to configure the new SPE running System Manager as if it is a new Cisco ICS 7750 chassis installation, a process which takes a considerably longer time to complete. See the Cisco ICS 7750 Getting Started Guide for information and procedures on how to do this.

For instructions on how to back up system software data, see the Release Notes for the Cisco ICS 7750 for System Software Release 2.x.x. Be sure to back up to a hard disk location other than on the SPE that you are removing, and make sure that there is enough disk space for the backup (approximately 75 MB).


Note COM port assignment information is not stored in the ICS System Manager database and is not included when you perform a backup in System Maintenance. You may need to reconfigure the COM port assignment after you restore the ICS System Manager data.


You should also record the host name for the SPE running System Manager that is being replaced. Later, during the configuration phase of setting up the new SPE, you will be directed to rename the SPE to match the host name of the card you removed.

To locate the SPE host name, follow these steps:


Step 1 Connect the monitor cable to the monitor port on the SPE.

Step 2 Connect a "Y" cable for your keyboard and mouse to the PS/2 keyboard and mouse ports on the SPE.

Step 3 Log in as an administrator (user ID administrator), and enter your password (the default is changeme).

Step 4 On the SPE, use either the Command Prompt (DOS) window or the Windows System Properties dialog box to find the host name. To use the Command Prompt window, go to Step 5. To use the System Properties dialog box, go to Step 7.

Step 5 To open the Command Prompt window, choose Start > Programs > Accessories > Command Prompt.

Step 6 Enter the hostname command. The SPE host name appears. Record the host name, and skip the rest of this procedure.

Step 7 To access the System Properties dialog box, choose Start > Settings > Control Panel > System.

Step 8 In the System Properties dialog box, under the Network Identification tab, click Properties.

Step 9 In the Identification Changes dialog box, the Computer Name field displays the host name. Record this information.

Step 10 Click Cancel to close the Identification Changes dialog box, and close the System Properties dialog box.


Backing Up Application Data

Backing up applications that may have been installed on the SPE running System Manager is a separate, secondary operation. For information on how to back up application data on an existing SPE, refer to the documentation for each application. When applications do not have backup and restore features, you will need to back up and restore the application data manually.

After you have backed up the system, you can continue with the "Shutting Down and Removing the SPE Running System Manager" section.

Shutting Down and Removing the SPE Running System Manager

To shut down and remove the old SPE running System Manager, follow the instructions detailed in the "Removing an SPE" section.

After shutting down and removing the original SPE running System Manager, continue with "Installing the Replacement SPE Running System Manager" section.

Installing the Replacement SPE Running System Manager

To install the replacement SPE running System Manager, insert the SPE into the same (now empty) chassis slot from which you removed the original SPE running System Manager. To do this, follow the instructions in the "Installing an SPE" section.

After the SPE has been installed in the chassis, go to the "Uninstalling the ICS Core Software" section.

Uninstalling the ICS Core Software

To uninstall the ICS Core Software, so that ICS System Software can be installed in its place on the SPE, follow these steps:


Step 1 Connect the monitor cable to the monitor port on the SPE.

Step 2 Connect a "Y" cable for your keyboard and mouse to the PS/2 keyboard and mouse ports on the SPE.

Step 3 Log in as an administrator (user ID administrator), and enter the default password changeme. Do not change the default password.

Step 4 On the SPE, choose Start > Settings > Control Panel > Add/Remove Programs.

The Add/Remove Programs dialog box opens.

Step 5 Select ICS Core Software from the list of programs.

Step 6 Click Change/Remove.

When the system has completed the removal of ICS Core Software, you are prompted to reboot the SPE.

Step 7 Click OK to reboot the SPE.


After the SPE has completed rebooting, a process which can take up to 2 or 3 minutes, you can continue with the "Setting the Date, Time, and Host Name of the Replacement SPE" section.

Setting the Date, Time, and Host Name of the Replacement SPE

This step is needed so that you can restore backed up data to the new SPE. You should change the SPE host name to match the name of the SPE running System Manager that you removed.


Note Because Microsoft SQL Server is installed on the SPE during the installation of ICS System Software and Cisco CallManager, you must change the SPE host name prior to installing ICS System Software or Cisco CallManager. Once SQL Server is installed on the SPE, you cannot change the host name without also reimaging the SPE and restarting the SPE replacement process.


To set the date, time, and host name on the SPE, follow these steps:


Step 1 Connect the monitor cable to the monitor port on the SPE.

Step 2 Connect a "Y" cable for your keyboard and mouse to the PS/2 keyboard and mouse ports on the SPE.

Step 3 Log in as an administrator (user ID administrator), and enter your password (the default is changeme).

Step 4 Choose Start > Settings > Control Panel > Date/Time.

Step 5 In the Date/Time Properties window, set the correct date and time in the Date & Time tab, and select the appropriate time zone in the Time Zone tab. Click OK.

Step 6 Choose Start > Settings > Control Panel > System.

Step 7 In the System Properties dialog box, under the Network Identification tab, click Properties.

Step 8 In the Identification Changes dialog box, in the Computer Name field, enter the host name (maximum of 15 characters) you originally had for the SPE that you removed, and click OK.

Step 9 Click OK to close the System Properties dialog box.

Step 10 You are prompted to reboot the system. Click OK to reboot the SPE, implementing the host name change.


After you have set the SPE host name, proceed to the "Preparing for the Installation of the ICS System Software" section.

Preparing for the Installation of the ICS System Software

To install ICS System Software on the replacement SPE, you need a Windows-based PC or laptop connected both to the SSP Ethernet port and the SAP console port.

System requirements for this PC or laptop are covered in the "PC Requirements" section. In addition to the ICS System Software bundles available on CD-ROM, you will need the ICS Image Install Tool, also available on the CD-ROM.

To access the newly installed SPE, your PC must have an IP address in the range recognized by the Cisco ICS 7750 factory-default configuration. Instructions for setting the attached PC's IP address are provided in the "Configuring Your PC IP Address" section. (If the PC's IP address is already in the 10.0.0.x range with a subnet mask of 255.255.255.0, you can skip the following procedure and continue with the "Using the ICS Image Install Tool to Install the ICS System Software" section.)

Configuring Your PC IP Address


Note You will need to return your PC to its original configuration after the Cisco ICS 7750 has been configured and the system data has been restored. We recommend that you write down your PC IP address settings before you change them.


Complete the following steps to change the IP address on the PC connected to the SSP Ethernet port:


Step 1 On the PC Desktop, right-click Network Neighborhood (Windows NT, Windows 98) or My Network Places (Windows 2000).

Step 2 Choose Properties.

Step 3 Click the Protocols tab (Windows NT, Windows 98), or right-click Local Area Connection and choose Properties (Windows 2000).

Step 4 Choose TCP/IP Protocol (Windows NT, Windows 98) or Internet Protocol (TCP/IP) (Windows 2000).

Step 5 Click Properties.

Step 6 Click the Specify an IP address radio button (Windows NT, Windows 98) or the Use the following IP address radio button (Windows 2000).

Step 7 In the IP Address field, enter 10.0.0.250 (or some other unique, unused IP address in the 10.0.0.x range, if 10.0.0.250 is unavailable). (By default, cards in the ICS 7750 chassis are assigned IP addresses in the range beginning with 10.0.0.1 and ending with 10.0.0.127.)

This IP address must meet the following requirements:

It must be unique and cannot be a duplicate IP address that is already in use by another device.

It must be in the same subnet as the cards in the Cisco ICS 7750.

It must not fall within the range of contiguous IP addresses that you have reserved for the Cisco ICS 7750 cards.


Note Whenever you configure the network settings for any PC or system networked with the chassis, do not use the IP address 10.0.0.1 or any address in the range from 10.0.0.245 to 10.0.0.249. Using those addresses will conflict with default IP addresses used by system cards and can cause a failure in Ethernet communications with the chassis.


Step 8 In the Subnet Mask field, enter 255.255.255.0.

Step 9 Click OK.

Step 10 If a message appears indicating that your PC must be rebooted to apply the changes, click Yes.


When you have changed the PC IP address so that network communications with the new SPE are possible, you can continue with the "Using the ICS Image Install Tool to Install the ICS System Software" section.

Using the ICS Image Install Tool to Install the ICS System Software

The ICS Image Install Tool is used in this stage of the process to install the ICS System Software bundle and Microsoft SQL Server. This should take about 80 minutes.


Note The ICS Image Install Tool must be run on a PC or laptop connected to the Cisco ICS 7750. It cannot be run directly on an SPE.


Perform the following steps:


Step 1 Connect the PC serial port to the SAP Console port. Be sure to connect to the Console port on the SAP, and not to the COM1 or COM2 port.

Step 2 Disconnect the Cisco ICS 7750 from any LAN and WAN connections. Remove any external network Ethernet connections to the ports on the SSP, leaving only the Ethernet connection to the external PC running the Image Install Tool.

Step 3 Shut down, loosen the lock-down screws of, and unseat all MRPs and ASIs (see "Removing an ASI, MRP, SSP, or SAP" section).

Step 4 Remove all cables from the WICs and VWICs on the MRP and ASI cards.

Step 5 Shut down all other cards in the chassis, completely loosen their lock-down screws, and unseat these cards from their respective slots, except for the SSP, the SAP, and the new SPE running System Manager. This step avoids the risk of unwanted configuration or software changes to other cards during the installation and configuration.


Note Performing these card shutdown and removal steps is important in preventing duplicate IP addresses on the network during the installation process. You should leave the chassis powered on, however.


Step 6 Verify that the PC is still connected to one of the Ethernet ports on the chassis SSP.

Step 7 Put the Cisco ICS System Software CD in the CD-ROM drive of the attached Windows-based PC or laptop, and use Windows Explorer or the Run command to browse to the root directory of the System Software CD.


Note If you have an application (such as HyperTerminal) that uses the serial port on the PC that is connected to the SAP console port, shut down the application. The Image Install Tool needs exclusive access to the serial port in order to function.


Step 8 In the root directory, double-click the file named ImageInstallTool.bat to start the Image Install Tool.

Step 9 From the Image Install Tool Action menu, select Prepare SPE for Install. In the Serial Port field, choose the COM port used by the PC to communicate with the SAP Console port. For the SPE that will run ICS System Manager, select the IP address 10.0.0.1 from the drop-down list, using the list corresponding to the slot in which the replacement SPE is installed (usually slot 6).


Note For MRPs and ASIs, and for any other SPEs in the chassis, leave the SPE IP Address entry for their corresponding chassis slot numbers set to the default, None.



Note There can be only one SPE running System Manager in a chassis, but there can be more than one SPE for applications.


The Image Install Tool requires this temporary IP address change to perform its installation functions. When the ICS 7750 System Software installation and SPE reimaging are complete, you will have the opportunity to restore backed up configuration data or to use ICSConfig to reset the IP address to the desired value.

Step 10 After selecting the IP address, click Start.

The Image Install Tool assigns the IP address. This process takes up to 3 minutes; upon completion of the process (you will receive a notification), go to the next step.

Step 11 From the Image Install Tool Action menu, select Install. In the Discover SPEs for Fresh Install Action display, you are prompted for system and IOS passwords. Since this is a new installation on a factory-default SPE, leave the SPE administrator password field blank and enter only the IOS login and console passwords.


Note If you are not installing a new, factory-default SPE, enter the existing SPE administrator password.


Step 12 Click Start Discovery to begin the discovery process.

The Image Install Tool begins the discovery process, which takes up to 2 minutes for each slot with a card installed, and about 1 minute for each empty slot.

Step 13 When discovery is complete, a message is displayed that requests confirmation of the chassis inventory. Enter Y for "yes," and press Enter.


Note Remember that most other cards in the chassis were unseated in Step 3 and Step 5 of this procedure, so those cards will not be listed. If the chassis inventory is incorrect, check the status LEDs on the installed, powered-up cards and make sure that all the cards are seated securely in the chassis. If you need to reseat one or more cards, run the Image Install Tool discovery process again (Step 11). If an expected card is still not displayed, refer to the Cisco ICS 7750 Administration and Troubleshooting Guide for more information, or contact your Cisco support representative (see the "Obtaining Technical Assistance" section).


Step 14 In the next screen, you are prompted for the ICS software bundle and SQL Server installation package locations. These are available on the Cisco ICS 7750 System Software CD. Use the Browse buttons in the Image Install Tool to find the software locations on the CD. For example:

Microsoft SQL Server—D:\Microsoft\SQLServer\ms_sql.exe

ICS software—D:\ics\s77a-2.1.0.exe


Note Because Microsoft SQL Server is installed on the SPE as part of the system software and as part of the Cisco CallManager installation, you must change the SPE host name prior to installing the system software or Cisco CallManager. Once SQL Server is installed on the SPE, you cannot change the host name without also reimaging the SPE and restarting the SPE replacement process.


The system software bundles use the naming conventions shown in Table 1.

Table 1 Cisco ICS 7750 System Software Bundles 

System Software Bundle Name 1
Feature Set
IOS Software Image (for MRPs and ASIs)

S77a-x.x.x.exe

IP/Voice Plus

ics7700-sv3y-mz

S77b-k8-x.x.x.exe

IP/FW/Voice Plus IPSec 56

ics7700-k8o3sv3y-mz

S77c-k9-x.x.x.exe

IP/FW/Voice Plus IPSec 3DES

ics7700-k9o3sv3y-mz

S77d-x.x.x.exe

IP/IPX/AT/IBM/Voice Plus

ics7700-bnr2sv3y-mz

S77e-k8-x.x.x.exe

IP/IPX/AT/IBM/FW/Voice Plus IPSec 56

ics7700-bk8no3r2sv3y-mz

S77f-k9-x.x.x.exe

IP/IPX/AT/IBM/FW/Voice Plus IPSec 3DES

ics7700-bk9no3r2sv3y-mz

1 Each system software bundle contains an IOS software image for the MRPs and ASIs, an IOS software image for the SSP, ICS System Manager, and ICS Core Software. The system software bundles are identical, except for the IOS software image for the MRPs and ASIs. In the bundle name, x.x.x represents the release number. For example, if you are using the IP/Voice Plus feature set, and system software release 2.2.0, the bundle name would be S77a-2.2.0.exe.


After you select the ICS 7750 System Software bundle and SQL Server install file locations, click the Start button to begin the installation. Using the computer's Ethernet connection, the Image Install Tool uploads and installs the software bundles, a process that can take up to 80 minutes to complete.


Note If the software upload and installation process is interrupted before it is complete (for example, if dust on the CD-ROM media prevents reading, or if there is an Ethernet connection problem), you will need to go back to Step 9 of this procedure and repeat the steps from that point.


Step 15 When the bundle installation is complete, you will see a notification indicating this. You can exit the Image Install Tool at this point.


After you have installed the ICS System Software, continue with the "Restoring System Software Data" section if you have backed up the System Manager data. If you do not have a backup of the system software data, see the "Restoring System Software Data" section.

Restoring System Software Data

For instructions on how to restore system software data, see the Release Notes for the Cisco ICS 7750 for System Software Release 2.x.x.

If the IP address or subnet of the SPE running System Manager was changed as part of the restore, change the IP address of the PC connected to the chassis to the same IP subnet. You can do this manually in Network Settings or, if your network supports it, by reenabling DHCP address resolution on the PC. (See the "Configuring Your PC IP Address" section for details on how to change the PC network settings.)


Note At the end of the restore process, you will be instructed to seat all the MRPs and ASIs. It can take up to 4 minutes per card to configure each MRP or ASI and for TFTP to execute fully when first booting MRPs and ASIs in a chassis with a new SPE running System Manager.



Note At this point, any SPEs for applications (with the ICS Core Software installed) are still unseated. You should seat these SPEs at this time as well.


After the SPE running System Manager has been configured and the system software has been restored (assuming that a system software backup is available), continue with the "Using ICSConfig to Configure and Verify the SPE Running System Manager" section.

Running ICSConfig When System Backup Is Unavailable

To run ICSConfig when you do not have a backup of the system data, perform the following steps:


Step 1 Seat any cards in the chassis that were unseated at the beginning of the installation process.


Note It can take up to 4 minutes per card to configure each MRP or ASI and for TFTP to complete executing when you first boot the cards in a chassis.


Step 2 On the PC connected to the chassis or directly on the System Manager SPE (with keyboard, mouse, and monitor attached), open a web browser.

Step 3 On the URL address line in the web browser, enter the following:

http://10.0.0.1/ICSConfig

Step 4 You will receive a login authentication prompt. In the user field, enter Administrator; in the password field, enter changeme.

Step 5 The Cisco End User License Agreement appears. Read it and click I Accept.

Step 6 Select Yes or No on the next screen and click Continue.

Discovery of the system cards begins. You can monitor the progress by watching the percentage display at the top status bar on the attached monitor. When the card discovery process is finished, the ICS System Manager Initial Setup window appears.

Step 7 At the ICS System Manager Initial Setup window, assign the IP addresses for the system cards and external devices, such as phones and PCs. For more information on using ICSConfig, refer to the ICSConfig online help and the Cisco ICS 7750 Getting Started Guide.

If you are installing a new SPE in the chassis, use an IP address not already assigned to another card in the chassis.

Use the system default (changeme) for all passwords unless you have previously changed the password. To move back and forth between the different configuration pages of ICSConfig, click the Back and Next buttons.

Step 8 After you have made all the changes, scroll down until the Submit button appears. Click Submit to implement the changes, which may take up to 20 minutes.

Step 9 Perform the necessary Cisco IOS configuration for each MRP or ASI in the chassis. For more information, refer to the Cisco ICS 7750 Getting Started Guide.


Using ICSConfig to Configure and Verify the SPE Running System Manager

In this next stage of the process, you will use ICSConfig to configure and verify correct operation of the SPE.

To configure the SPE with ICSConfig, complete the following steps:


Step 1 Properly reseat any cards in the chassis that were unseated, and connect any cables that were removed at the beginning of the replacement process.

Step 2 On the PC, launch a web browser.

Step 3 Enter the following URL:

http://SPE IP address/icsconfig/

where the address entered is the IP address of the SPE running System Manager.

Step 4 Log in as administrator (user ID administrator), and enter the password (the default is changeme).

Step 5 Click ICS 7700 System Setup.

Step 6 Make any necessary changes to the configuration screens. (Refer to the Cisco ICS 7750 Getting Started Guide for instructions.)


Note If you have restored system software data (described in the "Restoring System Software Data" section), you do not need to make any changes here. Instead, scroll through the pages of ICSConfig to verify that the SPE is operating correctly and has the proper settings.


Step 7 When you have configured the necessary settings, the Summary page displays a list of all of the configuration pages and the data entered in each field.

All the page names listed on the Summary page are links to the configuration pages, where you can change any of the information that you entered. To change any of the settings, click the associated hyperlinked page. When all the settings are correct, click Next to continue to the Ready to Submit page.


Note The Ready to Submit page provides instructions on what to do after you submit the changes to your Cisco ICS 7750. Submitting and processing these changes can take up to 20 minutes. If you have not made any changes, you can stop and exit ICSConfig instead, and proceed to Step 9.


Step 8 Click Submit.


Caution After you click Submit, do not reboot your Cisco ICS 7750 or perform any configuration tasks on the Cisco ICS 7750 during this process.

Step 9 Verify that the SPE is functioning correctly (see the "Verifying Card Installation" section).


After the SPE is configured and verified, continue with the "Accessing ICS System Manager and Restoring Cisco ICS 7750 Functionality" section.

Accessing ICS System Manager and Restoring Cisco ICS 7750 Functionality

In this procedure, you will use ICS System Manager to monitor the chassis while you reseat any cards that were unseated at the beginning of the installation process and you connect any removed cables.

Perform the following steps:


Step 1 If the SPE running System Manager has had its IP address/subnet changed as part of the restoration or configuration process, change the IP address of the PC connected to the chassis to the same IP subnet. You can do this manually in Network Settings or, if your network supports it, by reenabling DHCP address resolution on the PC. (See the "Configuring Your PC IP Address" section, for details on how to access and change the PC network settings.)

Step 2 On the PC, launch a web browser, and access ICS System Manager by entering the following in the address field:

http://SPE IP address/ics

where the SPE IP address entered is the IP address of the SPE running System Manager.

The System Manager screen displays in the browser, and you are prompted for a user ID and password.

Step 3 In the User ID field, enter admin. In the Password field, enter the ICS super admin password (set during ICSConfig). Click Login.

Step 4 Reseat any cards that were unseated at the beginning of the Image Install Tool part of the process. It will take several minutes for each card to boot and for TFTP to initialize fully. If no cards were unseated, go to Step 5.

Step 5 When you have finished and have verified that the cards in the chassis are up and running, exit ICS System Manager, and close the web browser window.

Step 6 Tighten the lock-down screws for all the cards in the Cisco ICS 7750 chassis.

Step 7 Reconnect the Cisco ICS 7750 to its original LAN and WAN connections.

Step 8 Restore the external LAN connections to the Ethernet ports on the SSP.

Step 9 Connect the cables to the MRPs and ASIs, if any were removed. (Refer to the Cisco Interface Cards Installation Guide.)



Note When first booting MRPs and ASIs in a chassis with a newly installed SPE running System Manager, it can take up to 4 minutes per card to configure each MRP or ASI and for TFTP to execute fully.



Note If there was no backup of ICS System Manager data, the MRPs and ASIs must be configured again by using the IOS command-line interface (CLI).


Continue with the "Installing Applications and Restoring Saved Application Software Data" section.

Installing Applications and Restoring Saved Application Software Data

After the SPE running System Manager is restored and operational, you can install application software on it, if you wish, and restore the saved application software data, if available.

For information on how to install and configure applications on the newly installed SPE, refer to the documentation for the applications. For information on how to restore saved or backed-up application data, where such functions are available, see the application documentation.

Removing and Replacing ASIs, MRPs, the SSP, or the SAP

This section contains the following instructions:

Removing an ASI, MRP, SSP, or SAP

Installing an ASI, MRP, SSP, or SAP

Removing an ASI, MRP, SSP, or SAP

This section explains how to remove an ASI, MRP, SSP, or SAP. You do not have to turn off the power for these procedures.

Figure 6 depicts the process of removing a card from the Cisco ICS 7750 chassis.

Figure 6 Removing Cards from the Cisco ICS 7750 Chassis


Note Before removing the SSP from the chassis, you must stop the FMMServer service on the SPE running System Manager by using the net stop FMMServer command. If the FMMServer service is not stopped, ICS System Manager will not run properly when the SSP is reseated. See the "Stopping and Restarting the FMMServer (SSP Replacement Only)" section.


Complete the following steps to remove a system card:


Step 1 Press the SHTDN button on the card that you want to remove.

The STATUS LED on the card starts blinking. After several minutes, it will turn off. Wait for the STATUS LED to turn off before continuing.

Step 2 Put on an ESD-preventive wrist strap, and attach it to an unpainted chassis surface.


Caution To prevent ESD damage, handle cards by the edges only, and use an ESD-preventive wrist strap or other grounding device.

Step 3 Disconnect any cables attached to the front of the card, and secure them out of the way, using cable ties, if necessary.

Step 4 Completely loosen the lock-down screws (at the top and bottom of the card).

Step 5 Press the upper and lower extractor levers outward (away from the center of the card) at the same time to disengage the card from the backplane. Pull the card out only far enough (about 1 inch) to disengage from the backplane; do not completely remove the card from the chassis.


Caution Always use the extractor levers to disengage or seat cards. Failure to use the levers can cause erroneous system error messages indicating a card failure. However, do not use the extractor levers to lift or support the weight of the cards.

Step 6 Grasp the extractor levers and gently pull the card partially out of the chassis slot until you can grasp the card front panel with one hand. Place your other hand under the card to balance the weight of the card as you prepare to pull it out of the slot.


Warning High performance devices on system cards can get hot during operation. To remove a card, hold it by the faceplate and bottom edge. Allow the card to cool before touching any other part of it or placing it an anti-static bag.

Step 7 Pull the card straight out of the slot. Avoid touching the circuitry or any connector pins.

Step 8 Place the card on an antistatic mat or foam pad until you are ready to reinstall it in the chassis. If you plan to return the card to the factory, place it in an antistatic bag, and see the "RMA Return Instructions" section.


To install a card, see an "Installing an ASI, MRP, SSP, or SAP" section.

Stopping and Restarting the FMMServer (SSP Replacement Only)

Use the following procedure only if you are replacing an SSP.

To stop or restart the FMMServer service on the SPE running System Manager, follow these steps:


Step 1 If your PC is not already directly connected to the SAP console port, connect the SAP console port to an available COM port on your PC.

Step 2 On your PC, open a terminal emulation application (such as HyperTerminal). On PCs running Windows 2000, a typical HyperTerminal path is Start > Programs > Accessories >
Communications > HyperTerminal
.

Step 3 Choose File > New Connection.

Step 4 In the Connection Description dialog box, enter a name for the connection in the Name field, and select an icon to be associated with the connection. Click OK.

Step 5 In the Phone Number dialog box, click the drop-down arrow to view a list of choices for the Connect Using field. Choose the PC COM port that is connected to the SAP, and click OK.

Step 6 In the Properties dialog box, click the drop-down arrow to view a list of choices for the Bits per Second field, and choose 9600. Click OK. A terminal window opens.

Step 7 Press Ctrl-backslash (\).

A menu similar to the following is displayed:

A. System Alarm Processor
B. System Processing Engine
C. System Switch Processor
1. Slot 1: Multiservice Route Processor
2. Slot 2: Multiservice Route Processor
3.
4.
5. Slot 5:System Processing Engine
6. Slot 6:System Processing Engine
 
 
Make a selection to switch:
 

Step 8 Enter the number corresponding to the slot for the SPE running System Manager, and press Enter.

Step 9 Log in as an administrator (user ID administrator), and enter your password (the default is changeme).

Step 10 To restart the FMMServer services, go to Step 11. To stop the FMMServer services, enter the following command and skip Step 11:

net stop FMMServer

Step 11 To restart FMMServer services, enter the following command:

net start FMMServer


Installing an ASI, MRP, SSP, or SAP

This section provides procedures for the following tasks:

Installing or Replacing ASIs or MRPs

Replacing the SSP

Replacing the SAP

You do not need to turn off power for these procedures. Figure 7 shows how to install system cards.


Caution When you are installing cards, be sure to apply equal amounts of pressure to the top and bottom of the card. You can damage the card and the chassis backplane if you apply too much pressure to either the bottom or the top of the card.

Figure 7 Installing Cards in the Cisco ICS 7750 Chassis

Installing or Replacing ASIs or MRPs


Note If you wish to install a VIC, WIC, or VWIC, do not completely seat the ASI 81 or MRP into the chassis at this time. See the "Removing and Replacing Interface Cards in ASI 81s or MRPs" section for information about installing VICs, WICs, and VWICs.


Follow these steps to install an ASI or MRP:


Step 1 Use a straight-through Ethernet cable to connect your PC Ethernet NIC to either of the 10/100 Ethernet ports (labeled 1x and 2x) on the SSP.

Step 2 Put on an ESD-preventive wrist strap, and attach it to an unpainted chassis surface.


Caution To prevent ESD damage, handle the cards only by the edges, and use an ESD-preventive wrist strap or other grounding device.

Step 3 Align the ASI or MRP with the upper and lower card guides in an available chassis slot, and make sure that the extractor levers are in the open position (pointing up and down).

Step 4 With the top and bottom edges of the card in the card guides, gently slide the card into the chassis until you feel resistance. Because there are grounding clips near the front and rear of the card guides, you might need to increase the amount of force that you use to get the card past the grounding clips. If you encounter extreme resistance, pull the card out slightly, and then push it back in again.

Step 5 Press the upper and lower extractor levers inward (toward the center of the card) at the same time until they lock into their slots. This step firmly seats the ASI or MRP into the chassis.

Step 6 To configure the ASI, MRP, complete the following steps:

a. On the PC, launch a web browser.

b. Enter the following URL, using the IP address of the SPE running System Manager:

http://SPE IP address/icsconfig/

c. Log in as administrator (user ID administrator), default password changeme).

d. Click Login.

e. Click ICS 7700 System Setup.

f. Make any necessary changes to the configuration screens. (Refer to the Cisco ICS 7750 Getting Started Guide for instructions.)

g. When you have configured the necessary settings, the Summary page displays a list of all of the configuration pages and the data entered in each field.

All the page names listed on the Summary page are links to the configuration pages, where you can change any of the information that you entered. To change any of the settings, click the associated hyperlinked page. When all the settings are correct, click Next to continue to the Ready to Submit page.


Note The Ready to Submit page provides instructions on what to do after you submit the changes to your Cisco ICS 7750. Submitting and processing these changes can take up to 20 minutes to complete.


h. Click Submit.


Caution After you click Submit, do not reboot your Cisco ICS 7750 or perform any configuration tasks on the Cisco ICS 7750 during this process.

Step 7 Verify that the ASI or MRP is correctly installed (see the "Verifying Card Installation" section).

Step 8 If you do not wish to install additional cards or power supply modules, secure the MRP (and any additional cards or power supply modules that you have installed) by completely tightening the captive screws at the top and bottom of the chassis slots.


Replacing the SSP

Complete the following steps to replace the SSP (see Figure 7).


Note For this procedure, install only a new SSP (an SSP that has never been installed or configured) that is in a factory configuration (with no configuration data stored on it).



Step 1 Put on an ESD-preventive wrist strap, and attach it to an unpainted chassis surface.


Caution To prevent ESD damage, handle the cards only by the edges, and use an ESD-preventive wrist strap or other grounding device.

Step 2 Align the SSP with the upper and lower card guides in slot 7 of the chassis, and make sure that the extractor levers are in the open position (pointing up and down).

Step 3 With the top and bottom edges of the card in the card guides, gently slide the card into the chassis until you feel resistance. Because there are grounding clips near the front and rear of the card guides, you might need to increase the amount of force that you use to get the card past the grounding clips, particularly if this is the first time a card has been inserted in this slot. If you encounter extreme resistance, pull the card out slightly, and then push it back in again.

Step 4 Press the upper and lower extractor levers inward (toward the center of the card) at the same time until they lock into their slots. This step firmly seats the SSP into the chassis.

ICS System Manager will assign an IP address to the SSP that is different from the IP address of the original SSP.


Note Once the SSP is seated and booted, restart the FMMServer services on the SPE running System Manager by using the net start FMMServer command. See the "Stopping and Restarting the FMMServer (SSP Replacement Only)" section.


Step 5 To configure the SSP, complete the following steps:

a. On the PC, launch a web browser.

b. Enter the following URL, using the IP address of the SPE running System Manager:

http://SPE IP address/icsconfig/

c. Log in as administrator (using the user ID administrator), and enter the password (the default is changeme).

d. Click Login.

e. Click ICS 7700 System Setup.

f. Make any necessary changes to the configuration screens. (Refer to the Cisco ICS 7750 Getting Started Guide for configuration instructions.)

g. When you have entered the necessary settings, the Summary page displays a list of all the configuration pages and the data entered in each field.

All the page names listed on the Summary page are links to the configuration pages, where you can change any of the information that you entered. To change any of the settings, click the associated hyperlinked page. When all the settings are correct, click Next to continue to the Ready to Submit page.


Note Upon insertion of a replacement SSP into the chassis, the new SSP obtains an IP address that is different from the original IP address of the SSP. However, you can reassign the original IP address to the new SSP by using ICSConfig.



Note The Ready to Submit page provides instructions on what to do after you submit the changes to your Cisco ICS 7750. Submitting and processing these changes can take up to 20 minutes to complete.


h. Click Submit.


Caution After you click Submit, do not reboot your Cisco ICS 7750 or perform any configuration tasks on the Cisco ICS 7750 until this process is completed.

Step 6 Verify that the SSP is correctly installed (see the "Verifying Card Installation" section).

Step 7 If you do not wish to install additional cards or power supply modules, secure the SSP (and any additional cards or power supply modules that you have installed) by completely tightening the lock-down screws at the top and bottom of the cards.


Replacing the SAP

Complete the following steps to replace the SAP (see Figure 7).


Note For this procedure, install only an SAP that is in a factory configuration (with no IOS enable password stored on it).



Step 1 Use a straight-through Ethernet cable to connect your PC Ethernet NIC to either of the 10/100 Ethernet ports (labeled 1x and 2x) on the SSP.

Step 2 Put on an ESD-preventive wrist strap, and attach it to an unpainted chassis surface.


Caution To prevent ESD damage, handle the cards only by the edges, and use an ESD-preventive wrist strap or other grounding device.

Step 3 Align the SAP with the upper and lower card guides in slot 8 of the chassis, and make sure that the extractor levers are in the open position (pointing up and down).

Step 4 With the top and bottom edges of the card in the card guides, gently slide the card into the chassis until you feel resistance. Because there are grounding clips near the front and rear of the card guides, you might need to increase the amount of force that you use to get the card past the grounding clips, particularly if this is the first time a card has been inserted in this slot. If you encounter extreme resistance, pull the card out slightly, and then push it back in again.

Step 5 Press the upper and lower extractor levers inward (toward the center of the card) at the same time until they lock into their slots. This step firmly seats the SAP into the chassis.

Step 6 You do not need to configure any settings for the SAP. However, verify that the SAP is functioning correctly (see the "Verifying Card Installation" section).

Step 7 If you do not wish to install additional cards or power supply modules, secure the SAP (and any additional cards or power supply modules that you have installed) by completely tightening the lock-down screws at the top and bottom of the cards.


Removing and Replacing Interface Cards in ASI 81s or MRPs

You can install two WICs, VICs, or VWICs into the MRP or one WIC, VIC, or VWIC into the ASI 81. The MRP has two interface card slots (slot 0 and slot 1), whereas the ASI has one interface slot (slot 1). For more information about these cards, refer to the "Processor Cards Feature Summary" chapter in the Cisco ICS 7750 System Description.

Before You Begin

Before you install an interface card into an MRP or ASI 81, do the following:

Verify that the MRP or ASI card is installed with the minimum IOS release that supports the interface card you wish to install.


Note For a list of supported WICs, VICs, and VWICs, and the Cisco IOS release that is required for each, see the "Overview of Cisco Interface Cards" chapter in the Cisco Interface Card Installation Guide.


VICs and VWICs installed in MRP cards or ASI cards might require additional digital signal processors (DSPs) for processing heavier voice traffic. You can install up to two packet voice/data modules (PVDMs) on each MRP or ASI card. PVDMs contain DSP chips that give MRP and ASI cards more processing power. Before you can configure the digital voice ports, the PVDM must be installed on the MRP before the VIC is installed; otherwise, the Cisco ICS 7750 will not recognize the voice port. For more information about installing PVDMs, refer to the Installing Memory, PVDM, and VPN Modules in ASI Cards, MRP Cards, and SPE Cards document. For more information on PVDM requirements, refer to the "Preparing for Installation" chapter in the Cisco ICS 7750 Hardware Installation Guide.


Note To see a list of voice ports on the Cisco ICS 7750 , use the IOS show running-config or show diag command.


Installing or Replacing an Interface Card in an ASI 81 or MRP

To install an interface card in an ASI 81 or MRP, follow the steps below.

You do not have to turn off the power for this procedure.


Note If the Cisco ICS 7750 is running, do not power down the entire chassis by using the chassis power supply switch or by unplugging the power supply. Powering down the chassis may cause the Cisco ICS 7750 to lose important configuration data and will interrupt any applications or functions that are running on other cards in the chassis.



Step 1 If the ASI 81 or MRP is installed in the chassis, back up its configuration files, using the ICS System Manager application. For more information, refer to the ICS System Manager online help.

If the ASI 81 or MRP is not installed in the chassis, go to Step 7.

Step 2 Shut down operations on the ASI 81 or the MRP, by pressing its SHTDN button.

The STATUS LED on the card starts blinking; after several minutes, it turns off. Wait for the STATUS LED to turn off before continuing.

Step 3 Put on an ESD-preventive wrist strap, and attach it to an unpainted chassis surface.


Caution To prevent ESD damage, handle the cards only by the edges, and use an ESD-preventive wrist strap or other grounding device.

Step 4 Disconnect any cables attached to the front of the interface card, and secure them out of the way, using cable ties, if necessary.

Step 5 Completely loosen the lock-down screws (at the top and bottom of the ASI 81 or MRP).

Step 6 Press the upper and lower extractor levers outward (away from the center of the card) at the same time to disengage the ASI 81 or MRP from the backplane. Pull the card out only far enough (about 1 inch) to disengage it from the backplane; do not completely remove the card from the chassis.


Caution Always use the extractor levers to disengage or seat cards. Failure to use the levers can cause erroneous system error messages indicating a card failure. However, do not use the extractor levers to lift or support the weight of the cards.

Warning High performance devices on system cards can get hot during operation. To remove a card, hold it by the faceplate and bottom edge. Allow the card to cool before touching any other part of it or placing it an anti-static bag.

Step 7 If you are replacing an interface card in an ASI 81 or MRP, or if there is an interface card filler panel in the ASI 81 or MRP, use either a number-2 Phillips screwdriver or a small flat-blade screwdriver to remove the interface card or filler panel.

Place the interface card that you removed on a foam mat, or inside a plastic bag, if you are returning the card. Save the filler panel for future use.


Note If you remove an interface card while the system card is running, the configuration of the interface card is lost until the system card reboots.


Step 8 Align the new interface card with the guides in the ASI 81 or MRP slot, and slide it gently into the slot. Figure 8 shows the installation of an interface card into an MRP.

Figure 8 Installing an Interface Card Into an MRP

Step 9 Push the interface card into place until you feel its edge connector mate securely with the connector in the ASI 81 or MRP.

Step 10 Tighten the interface card mounting screws into the ASI 81 or MRP by using a Phillips or flat-blade screwdriver.


Note If any interface card slot on the ASI 81 or MRP is unoccupied, install a filler panel to enable proper airflow.


Step 11 Align the ASI 81 or MRP with the upper and lower card guides in the chassis slot, and make sure that the extractor levers are in the open position (pointing up and down).

Step 12 With the top and bottom edges of the ASI 81 or MRP in the card guides, gently slide the card into the chassis until you feel resistance. Because there are grounding clips near the front and rear of the card guides, you might need to increase the amount of force that you use to get the card past the grounding clips. If you encounter extreme resistance, pull the card out slightly, and push it back in again.

Step 13 Press the upper and lower extractor levers inward (toward the center of the card) at the same time until they lock into their slots. This step firmly seats the ASI 81 or MRP into the chassis.

Step 14 Connect the cables to the ASI 81 or MRP interfaces (refer to the Cisco Interface Cards Installation Guide).

Step 15 The STATUS LED on the ASI 81 or MPR blinks green as it boots. Wait until the LED turns green, and then verify the interface card installation. See the "Verifying Card Installation" section.


Removing and Replacing Power Supply Modules

Cisco ICS 7750 power supply modules are hot-swappable. The power supply module remains off until it is firmly seated. If two power supply modules are installed in the chassis, you can install or remove one power supply module or turn on or off one power supply module without affecting system performance.


Caution If your system has only one power supply module installed and you need to hot swap the power supply module, install the new power supply module before removing the old one.


Warning Before working on a system that has an on/off switch, turn OFF the power and unplug the power cord.



Warning Do not touch the power supply when the power cord is connected. For systems with a power switch, line voltages are present within the power supply even when the power switch is off and the power cord is connected. For systems without a power switch, line voltages are present within the power supply when the power cord is connected.



Warning This unit might have more than one power cord. To reduce the risk of electric shock, disconnect the two power supply cords before servicing the unit.


Removing Power Supply Modules

Figure 9 shows how to remove a power supply from the chassis.

Figure 9 Removing a Power Supply Module from the Chassis

Complete the following steps to remove a power supply module (see Figure 9):


Step 1 Put on an ESD-preventive wrist strap, and attach it to an unpainted chassis surface.


Caution To prevent ESD damage, handle the modules only by the edges, and use an ESD-preventive wrist strap or other grounding device.

Step 2 Loosen the two small Phillips screws on the top and bottom of the power supply module.

Step 3 Grasp the handle on the front of the power supply module, and gently pull the unit straight out of the chassis until it releases from the backplane connector.

Step 4 Continue to pull the power supply module out until it is free of the chassis.


Installing Power Supply Modules

Follow these steps to install a new power supply module:


Step 1 Put on an ESD-preventive wrist strap, and attach it to an unpainted chassis surface.


Caution To prevent ESD damage, handle the modules only by the edges, and use an ESD-preventive wrist strap or other grounding device.

Step 2 Align the power supply module with the guides in the power supply module slot.

Step 3 Slowly push the power supply module toward the rear of the chassis until its connector aligns with the connector on the backplane. Do not force the connection.

Step 4 Continue to push the power supply module toward the rear of the chassis until the connector is firmly seated.

Step 5 If you do not wish to install additional power supply modules or cards, secure the power supply module (and any additional cards or power supply modules that you have installed) by completely tightening the lock-down screws at the top and bottom of the cards.


Removing and Replacing the Fan Tray

The chassis includes four fans in a front-accessible, hot-swappable fan tray. The fans cool the chassis slots, the SPE hard-disk drives, and the power supply modules. Air is taken in at the bottom-front of the chassis and is exhausted out the top-rear. Fan speeds are affected by the ambient temperature and controlled by the SAP. The fans provide temperature and fan speed readings to the SAP that enable the SAP to monitor the cooling operation. Individual fans are replaced by removing and replacing the entire fan tray.

You do not need to power down the chassis for this procedure.


Caution Do not operate the system for more than 1 minute with the fan tray removed.

Removing the Fan Tray

Figure 10 shows how to remove the fan tray.

Figure 10 Removing the Fan Tray from the Chassis

Complete the following steps to remove the fan tray (see Figure 10):


Step 1 Put on an ESD-preventive wrist strap, and attach it to an unpainted chassis surface.


Caution To prevent ESD damage, handle the modules only by the edges, and use an ESD-preventive wrist strap or other grounding device.

Step 2 Use a Phillips screwdriver to loosen the two lock-down screws at the bottom of the fan tray.

Step 3 Grasp the front of the fan tray, and slowly pull the tray out of the chassis. Support the fan tray from the bottom, and lift the back edge of it over the front lip of the chassis.


Installing a Fan Tray

Complete the following steps to install a fan tray:


Step 1 Put on an ESD-preventive wrist strap, and attach it to an unpainted chassis surface.


Caution To prevent ESD damage, handle the modules only by the edges, and use an ESD-preventive wrist strap or other grounding device.

Step 2 Slowly slide the fan tray into the chassis. Align the fan tray along the chassis guides and rails during insertion.

Insert the unit with a single, steady motion. Bouncing the fan tray during insertion might cause an alarm condition in the system. The unit should not be forced into the slot.

Step 3 Tighten the two lock-down screws located on the bottom front of the fan tray.


Verifying Card Installation

To verify that the cards you have just installed are operating correctly, verify that the LEDs on those cards are functioning as described in Table 2.


Note The ALARM LED on Cisco ICS 7750 cards turns yellow during the POST. If the ALARM LED on any card does not turn off at the completion of POST, that card is not functioning correctly. For general information on solving problems with cards, refer to Chapter 5, "Solving Hardware Problems," in the Cisco ICS 7750 Administration and Troubleshooting Guide.


Table 2 Verifying Card Installation with LEDs 

Card
LED
Verify the Following:

SAP

STATUS

Blinks green while the card is booting up and running the POST.

Green after the card boots up, the POST is complete, and the card is operating correctly.

SAP

PWR1

Green when the power supply module is operating correctly and supplying power to the system. (If there are two power supply modules installed, check both the PWR1 LED and the PWR2 LED.)

SSP

STATUS

Blinks green while the card is booting up.

Green after the card boots up, the POST is complete, and the card is operating correctly.

SSP

1x

Green shows that there is Ethernet link integrity on this port.

Blinks green when data is being transmitted on this port.

SSP

2x

Green shows there is Ethernet link integrity on this port.

Blinks green when data is being transmitted on this port.

MRP, ASI

STATUS

Blinks green while the card is booting up.

Green after the POST is complete and the card is operating correctly.

MRP, ASI 81

SLOT 0

Check this LED on all MRPs that have a WIC, VIC, or VWIC installed in slot 0 (or an 8-port FXS card in the ASI 81):

Green shows that the WIC, VWIC, or VIC is correctly installed in the slot.

Off means that no card is installed in the slot or that a card is incorrectly installed in the slot.

MRP, ASI 81

SLOT 1

Check this LED on all MRPs and ASI 81s that have a WIC, VIC, or VWIC installed in slot 1:

Green shows that the WIC, VWIC, or VIC is correctly installed in the slot.

Off means that no card is installed in the slot or that a card is incorrectly installed in the slot.

SPE

STATUS

Blinks green when the POST is in process or the card is shutting down.

Green when the POST is complete, the card initialization is complete, and the card is operating correctly.

Off when the shutdown process is complete (indicates that the card can be removed from the chassis or that power is off for the entire Cisco ICS 7750).

WIC, VIC, or VWIC

Depends on card

Refer to the Cisco Interface Cards Installation Guide to verify the LED activity for the specific WIC, VIC, or VWICs that are installed in MRPs and ASI 81s.


RMA Return Instructions

Under the terms and conditions of the Cisco Systems return materials authorization (RMA) policy, any replaced RMA parts must be returned to Cisco Systems.

Follow these guidelines to return parts:

Use the disposable grounding wrist trap when packing and handling electronic part(s).

Reuse the original packaging material to return electronic parts.

Affix an RMA return shipping label to the outside of each package.

Write the RMA number on the outside of all packages you return and in the reference field
(Section 2) on the waybill.

Return the parts within ten days of the date that you receive the replacement parts, or you will be billed for the outstanding parts at list price. If you are unable to return the parts within this time frame, you must call Asset Recovery at 408 526-7284 to get an approved extension.

You are responsible for all return shipping costs and customs duties. For all non-U.S. returns, you must include five copies of the proforma/customs invoice for each shipment, which lists the following items: RMA number; value of the items; description of items (including the Cisco product number).

Send a copy of the waybill and flight details by fax to Cisco USA at 408 526-5533. You can also send a copy of the waybill and flight details by e-mail to asset-recovery@cisco.com. Either method eliminates the need for further information from you and assists Cisco Systems in closing the RMA.

For U.S. returns, please send a copy of the ship date and waybill tracking number as follows:

Fax: 408 526-5533

E-mail: asset-recovery@cisco.com

For all returns, ship the return parts freight-prepaid to:

Cisco Systems
RMA Receiving
2011A Senter Road
Docks 2-3-4
San Jose, CA 95112
Attention: RMA #

Checking the Status of Returned RMA Parts

To check the status of your RMA on the web, go to the following website:

http://www.cisco.com/cgi-bin/agents/status.pl

If you have questions, please use any of the following methods to contact Cisco Systems:

For U.S. customers: 800 800-1180, extension 6-7284

For international customers: 408 526-7284

For all customers:

FAX number: 408 526-5533

Electronic mail: asset-recovery@cisco.com

Obtaining Documentation

The following sections explain how to obtain documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at the following URL:

http://www.cisco.com

Translated documentation is available at the following URL:

http://www.cisco.com/public/countries_languages.shtml

Documentation CD-ROM

Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.

Ordering Documentation

Cisco documentation is available in the following ways:

Registered Cisco Direct Customers can order Cisco product documentation from the Networking Products MarketPlace:

http://www.cisco.com/cgi-bin/order/order_root.pl

Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:

http://www.cisco.com/go/subscription

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

Documentation Feedback

If you are reading Cisco product documentation on Cisco.com, you can submit technical comments electronically. Click Feedback at the top of the Cisco Documentation home page. After you complete the form, print it out and fax it to Cisco at 408 527-0730.

You can e-mail your comments to bug-doc@cisco.com.

To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:

Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.

Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you to

Streamline business processes and improve productivity

Resolve technical issues with online support

Download and test software packages

Order Cisco learning materials and merchandise

Register for online skill assessment, training, and certification programs

You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to the following URL:

http://www.cisco.com

Technical Assistance Center

The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.

Inquiries to Cisco TAC are categorized according to the urgency of the issue:

Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.

Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.

Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.

Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.

Cisco TAC Web Site

The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to the following URL:

http://www.cisco.com/tac

All customers, partners, and resellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to the following URL to register:

http://www.cisco.com/register/

If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com registered user, you can open a case online by using the TAC Case Open tool at the following URL:

http://www.cisco.com/tac/caseopen

If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In addition, please have available your service agreement number and your product serial number.