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Cisco 7600 Series Routers

Cisco 7600 Series Routers Troubleshooting Roadmap

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Cisco 7600 Series Routers Troubleshooting Roadmap

Table Of Contents

Cisco 7600 Series Routers Troubleshooting Roadmap

Documentation Survey

Obtaining Technical Assistance

Contents

Generic Troubleshooting

Hardware Troubleshooting

Router Modules

Router Supervisor Engine and Route Switch Processor

Ethernet Services Plus Line Cards

Ethernet Services 20G Line Cards

FlexWAN Module Line Cards

SIP, SSC, and SPAs

Software Troubleshooting

Broadband

Carrier Ethernet

Multicast

Multiprotocol Label Switching Virtual Private Network

Quality Of Service


Cisco 7600 Series Routers Troubleshooting Roadmap


This document roadmap provides links to the Cisco 7600 Series Router troubleshooting documentation that be accessed online.


Note This document provides pointers only to Carrier Ethernet, Multicast, QoS, Broadband, Multiprotocol Label Switching and, Hardware troubleshooting information.


Documentation Survey

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Obtaining Technical Assistance

If you are unable to solve a problem on your own based on the solutions provided, contact the Cisco Technical Assistance Center (1 800 553-2447).

Contents

Use this index as an online directory to quickly access troubleshooting documentation for c7600. This index includes these sections:

Generic Troubleshooting

Hardware Troubleshooting

Ethernet Services Plus Line Cards

Ethernet Services 20G Line Cards

FlexWAN Module Line Cards

SIP, SSC, and SPAs

Software Troubleshooting

Broadband

Carrier Ethernet

Multicast

Multiprotocol Label Switching Virtual Private Network

Quality Of Service

Generic Troubleshooting

For information on basic troubleshooting, Boot Failure Recovery and IOS Upgrade, High CPU Utilization issues, refer the various troubleshooting links:

Cisco 7600 Series Troubleshooting Tech Notes

Hardware Troubleshooting

The following guides cover the hardware troubleshooting information on the various router modules, ES+ line cards, ES20 line cards, Flexwans and Shared Port Adaptors.

Router Modules

For information on LED status, electrostatic discharge damage, site planning checklist, troubleshooting chassis, line boards, fan assembly and power supply cooling systems, installation and FPD image issues, chassis overheat conditions and power latch up, refer the troubleshooting sections in these guides:

Cisco 7600 Series Router Module Guide

Cisco 7600 Series Router Module Installation Guide

Cisco 7600 Series Router Installation Guide

Router Supervisor Engine and Route Switch Processor

For troubleshooting RSP boards, Electrostatic Discharge Damage, Supervisor failures, back plane data corruption, front Panel LED status and controls, front-panel controls, refer the troubleshooting sections in these guides:

Cisco 7600 Series Router Supervisor Engine and Route Switch Processor Guide

Ethernet Services Plus Line Cards

For information on line card diagnostics, troubleshooting online insertion, line board issues, line card states, using IOS event tracer, Onboard Failure Logging, and LED information, refer the troubleshooting sections in these guides:

Cisco 7600 Series Ethernet Services 40G Line Card Hardware Installation Guide

Cisco 7600 Series Ethernet Services 40G Line Card Configuration Guide

Ethernet Services 20G Line Cards

For information on line card diagnostics, troubleshooting online insertion, line board issues, line card states, using IOS event tracer, Onboard Failure Logging, and LED information, refer the troubleshooting sections in these guides:

Cisco 7600 Series Ethernet Services 20G Line Card Hardware Installation Guide

Cisco 7600-ES20 Ethernet Line Cards Configuration Guide

FlexWAN Module Line Cards

For information on the front panel LEDs, FPD image upgrades, preventing ESD discharge and diagnostic commands, refer the troubleshooting sections in these guides:

Cisco FlexWAN and Enhanced FlexWAN Modules Configuration Guide

Cisco FlexWAN and Enhanced FlexWAN Modules Installation Guide

SIP, SSC, and SPAs

For general troubleshooting information, diagnostic/debug/show commands, activation and deactivation of a SPA, refer the troubleshooting sections in these guides:

Troubleshooting the Fast Ethernet and Gigabit Ethernet SPAs: Cisco 7600 Series Router SIP, SSC, and SPA Software Configuration Guide

Troubleshooting the Serial SPAs: Cisco 7600 Series Router SIP, SSC, and SPA Software Configuration Guide

Troubleshooting the ATM SPAs:Cisco 7600 Series Router SIP, SSC, and SPA Software Configuration Guide

Troubleshooting the SIPs and SSC: Cisco 7600 Series Router SIP, SSC, and SPA Software Configuration Guide

Software Troubleshooting

Broadband

For information on troubleshooting scenarios for the broadband technology area, refer the troubleshooting sections in these guides:

Cisco 7600 Series Ethernet Services 40G Line Card Software Configuration Guide

Cisco 7600 IOS Software Configuration Guide, Release 12.2SR

Carrier Ethernet

For information on troubleshooting scenarios for the carrier ethernet technology area, refer the troubleshooting sections in these guides:

Cisco 7600-ES20 Ethernet Line Cards Configuration Guide

Cisco 7600 Series Ethernet Services 40G Line Card Configuration Guide

Cisco 7600 Series Router SIP, SSC, and SPA Software Configuration Guide

Multicast

For information on troubleshooting scenarios for the multicast technology area, refer the troubleshooting sections in these guides:

Cisco 7600 Series Ethernet Services 40G Line Card Configuration Guide

Cisco7600 IOS Software Configuration Guide, Release 12.2SR

Multiprotocol Label Switching Virtual Private Network

For information on troubleshooting scenarios for the MPLS VPN technology area, refer the troubleshooting sections in these guides:

Cisco 7600 Series Ethernet Services 40G Line Card Configuration Guide

Cisco 7600 Series Router SIP, SSC, and SPA Software Configuration Guide

Cisco 7600 IOS Software Configuration Guide, Release 12.2SR

Quality Of Service

For information on troubleshooting scenarios for the MPLS VPN technology area, refer the troubleshooting sections in these guides:

Cisco 7600-ES20 Ethernet Line Cards Configuration Guide

Cisco FlexWAN and Enhanced FlexWAN Modules Installation Guide

Cisco 7600 Series Router SIP, SSC, and SPA Software Configuration Guide

Cisco 7600 IOS Software Configuration Guide, 12.2SR

Cisco 7600 Series Ethernet Services 40G Line Card Software Configuration Guide