Table Of Contents
280-Watt AC-Power Supply Replacement Instructions
AC-Input Power Supply Overview
Electrical Equipment Guidelines
Ensuring Easy Access to the Router
Removing and Replacing the AC-Input Power Supply
Single Power Supply Configuration
Powering Down the Router and Disconnecting Input Power
Removing the AC-Input Power Supply
Replacing the AC-Input Power Supply
Reconnecting Input Power and Powering Up the Router
Dual Power Supply Configuration
Turning Off the Power Supply and Disconnecting AC-Input Power
Removing the AC-Input Power Supply
Replacing the AC-Input Power Supply
Reconnecting AC-Input Power and Turning On the Power Supply
Cisco Product Security Overview
Reporting Security Problems in Cisco Products
Obtaining Technical Assistance
Cisco Technical Support & Documentation Website
Definitions of Service Request Severity
Obtaining Additional Publications and Information
280-Watt AC-Power Supply Replacement Instructions
Product Numbers: PWR-7200-AC=, PWR-7200-ACA=, PWR-7200-ACE=, PWR-7200-ACI=, PWR-7200-ACU=, MAS-7200PSCOVER=, CISCO7204=, CISCO7206=, RS7206S=, RS7206VXR=, CISCO7202=, CISCO7204VXR=, CISCO7206VXR=
Introduction
This document explains how to remove and replace the 280-Watt (W) AC-input power supply in the Cisco 7200 series routers—which consist of the 2-slot Cisco 7202, 4-slot Cisco 7204 and Cisco 7204VXR, and the 6-slot Cisco 7206 and Cisco 7206VXR. It includes instructions for powering down the router, removing an installed power supply, and installing a new power supply. This document also includes steps for verifying the initialization of the system after you power up the router.
Note The Cisco 7206VXR and Cisco 7206 can be used as router shelves in a Cisco AS5800 Universal Access Server. References to the Cisco 7200 VXR routers and the Cisco 7200 routers in this document include the Cisco 7206VXR and Cisco 7206 as router shelves in a Cisco AS5800 Universal Access Server, unless indicated otherwise.
Contents
The following sections are included in this document:
•AC-Input Power Supply Overview
•Removing and Replacing the AC-Input Power Supply
•Cisco Product Security OverviewObtaining Technical Assistance
•Obtaining Additional Publications and Information
Related Documentation
Your router and the Cisco IOS software running on it contain extensive features and functionality, which are documented in the following resources:
•For Cisco IOS software configuration information and support, refer to the modular configuration and modular command reference publications in the Cisco IOS software configuration documentation set that corresponds to the software release installed on your Cisco hardware on the World Wide Web at http://www.cisco.com.
•For hardware installation and maintenance information on the Cisco 7200 VXR routers, refer to
–For hardware installation and maintenance information on the Cisco 7200 routers, refer to
–
–Cisco 7206 Quick Start Guide
•For hardware installation and maintenance information and software configuration information on the Cisco AS5800 Universal Access Server, refer to the Cisco AS5800 Universal Access Server Hardware Installation and Configuration Guide.
•For international agency compliance, safety, and statutory information for wide-area network (WAN) interfaces for the Cisco 7200 series routers and the Cisco AS5800 Universal Access Server refer to the following publications:
–Regulatory Compliance and Safety Information for the Cisco 7200 Series Routers
–Cisco AS5800 Universal Access Server Regulatory Compliance and Safety Information
•For general information about documentation, refer to the "Obtaining Documentation" section.
•For customer support information, see the "Obtaining Technical Assistance" section.
AC-Input Power Supply Overview
A fully configured Cisco 7200 series router comes equipped with one power supply. An optional, second AC-input power supply is available for the router; it must be ordered as a spare. The router operates with one installed power supply; however, the second power supply provides hot-swappable, load-sharing redundant power.
The faceplate of the 280W AC-input power supply has a green OK LED, a power switch, a handle for removing, installing, and handling the power supply, an AC-input power receptacle, a power cable retention-clip, and two captive installation screws (see Figure 1).
Note Do not mix AC-input and DC-input power supplies in the same router.
Figure 1 Cisco 7200 Series AC-Input Power Supply Faceplate
1Captive installation screw
5AC-input power receptacle
2Power switch guard
6Handle
3OK LED
7Power cable-retention clip
4Power switch
The AC-input power supply operates between 100 and 240 VAC input voltage and supplies +5V, +12V, -12V, and +3V DC power to the router's internal components through the router midplane.
Note Each AC-input power supply operating at 120 VAC requires a minimum of 5A service. We recommend powering Cisco 7200 series routers from a 120 VAC, 15A receptacle U.S. (240 VAC, 10A international) at the power source.
The power supply handle provides a grip point for pulling the power supply out of the router (refer to Figure 1). The two captive installation screws secure the power supply in the router. A modular power cable connects the AC-input power supply to the site AC power source.
A cable-retention clip on the power supply secures the cable in the power supply and provides strain relief for the power cable. The power switch turns the power supply on and starts the system.
Installation Prerequisites
This section provides a list of parts and tools you need to remove and replace the AC-input power supply in the Cisco 7200 series routers. This section also includes safety guidelines to help you avoid injury to yourself and damage to the equipment.
Tools and Parts Required
You need the following tools and parts to remove and replace an AC-input power supply:
•A new AC-input power supply
•Number 2 Phillips and a 3/16-inch flat-blade screwdriver
•Several cable ties (if the router is mounted in an equipment rack)
•18 AWG three-wire cable, with a three-lead IEC-320 receptacle on the power supply end, and a country-dependent plug on the power source end (current rating 5A at 100-240 VAC with the chassis fully configured.) (See also the Cisco 7200 VXR Installation and Configuration Guide specifications.)
Safety Guidelines
Following are safety guidelines that you should follow when working with any equipment that connects to electrical power or telephone wiring.
Safety Warnings
Warning Only trained and qualified personnel should be allowed to install or replace this equipment.
Statement 1030
Electrical Equipment Guidelines
Follow these basic guidelines when working with any electrical equipment:
•Before beginning any procedures requiring access to the chassis interior, locate the emergency power-off switch for the room in which you are working.
•Disconnect all power and external cables before moving a chassis.
•Do not work alone when potentially hazardous conditions exist.
•Never assume that power has been disconnected from a circuit; always check.
•Do not perform any action that creates a potential hazard to people or makes the equipment unsafe.
•Carefully examine your work area for possible hazards such as moist floors, ungrounded power extension cables, and missing safety grounds.
Telephone Wiring Guidelines
Use the following guidelines when working with any equipment that is connected to telephone wiring or to other network cabling:
•Never install telephone wiring during a lightning storm.
•Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations.
•Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.
•Use caution when installing or modifying telephone lines.
Ensuring Easy Access to the Router
If your Cisco 7200 series router is installed in a standard 19-inch, 4-post or 2-post rack, cables from other equipment in the rack may obstruct access to the rear of the router. Also, rack power strips or other permanent fixtures may obstruct access to the router. Review the following guidelines to ensure easy access to the rear of the router when it is installed in a rack. If the router is not installed in a rack, or if you already have clear access to the rear of the router, proceed to the following section, "Removing and Replacing the AC-Input Power Supply."
Use the following guidelines to ensure easy access to the rear of the router when it is installed in a rack:
•Ensure that you have at least 3 feet (0.91 m) to 4 ft. (1.22 m) of working space at the rear of the router.
•If cables from other equipment in the rack fall in front of the rear end of the router, carefully gather the cables (using care not to strain them) and use cable ties to anchor them away from the rear of the router.
•If access to the rear of the router is partially blocked by a power strip or some other permanent rack fixture, detach the router from the rack and carefully slide it forward until there is enough clearance to remove the power supply, the network processing engine or network services engine, and the subchassis from the router. Detailed steps for detaching the router from the rack are contained in the following section, "Removing and Replacing the AC-Input Power Supply."
Caution Make sure that at least one other person is available to support the front of the router as you slide it out from the rack and, if necessary, to continue to support it while you remove and insert the power supply, network processing engine or network services engine, or subchassis.
Removing and Replacing the AC-Input Power Supply
The following sections explain how to remove and replace an AC-input power supply in a Cisco 7200 series router.
Note The procedures for removing and replacing an AC-input power supply in a single or dual power supply configuration are the same for the Cisco 7200 series routers and the Cisco 7206 and Cisco 7206VXR when used as router shelves in the Cisco AS5800 Universal Access Server. Therefore, the illustrations and procedures in the following sections apply to the Cisco 7200 series and the Cisco AS5800 Universal Access Server router shelf, unless indicated otherwise.
Caution Do not mix AC- and DC-input power supplies in the same router.
Single Power Supply Configuration
The procedures for removing and replacing the AC-input power supply in a single power supply configuration are explained in the following sections:
•Powering Down the Router and Disconnecting Input Power
•Removing the AC-Input Power Supply
•Replacing the AC-Input Power Supply
•Reconnecting Input Power and Powering Up the Router
Powering Down the Router and Disconnecting Input Power
To power down Cisco 7200 series routers, that have an installed AC-ionput power supply, complete the following steps:
Caution This unit might have more than one power cord. To reduce the risk of electric shock, disconnect the two power cords before servicing the unit. Statement 83
Note Before powering down the router, use the copy running-config startup-config command to save the router's running configuration to nonvolatile memory.
Step 1 Facing the rear of the router, place the power switch on the power supply in the off (O) position.
Step 2 Observe the following items:
•The green OK LED on the power supply turns off.
•The fans stop operating.
•The LEDs on the I/O controller turn off.
•The LEDs on the port adapters turn off.
This completes the procedure for powering down Cisco 7200 series routers.
To disconnect AC-input power to Cisco 7200 series routers, complete the following steps:
Step 1 Unplug the input power cable from the power source.
Step 2 Pull up on the cable-retention clip that secures the input power cable to the router's power supply.
Step 3 Unplug the other end of the input power cable from the power supply. (See Figure 2.)
Figure 2 Disconnecting Power from a Cisco 7200 Series AC-Input Power Supply
1Grounding receptacle
6Network processing engine
2Power supply filler panel
7AC-input power supply
3Power switch
8OK LED
4Power cord retention-clip
9AC power-input receptacle
5Internal fans
This completes the procedure for disconnecting AC-input power.
Removing the AC-Input Power Supply
To remove the AC-input power supply from Cisco 7200 series routers, complete the following steps:
Step 1 Using a number 2 Phillips or a 3/16-inch flat-blade screwdriver, loosen the two captive installation screws on the faceplate of the power supply. (See Figure 3.)
If the router is not installed in a standard 19-inch, 4-post or 2-post rack, skip to Step 5. If the router is installed in a rack, determine if any permanent rack fixtures, such as a power strip, are obstructing access to the power supply. If a rack fixture is obstructing access to the power supply, proceed to Step 2.
Figure 3 Captive Installation Screws and Handle on the AC-Input Power Supply
Step 2 Using a 3/16-inch flat-blade screwdriver, loosen the screws that secure the router to the front mounting strips of the rack.
Step 3 Position at least one person in front of the rack to support the front underside of the router.
Step 4 From the rear of the rack, carefully push the router out of the front of the rack until there is enough clearance to remove the power supply.
Step 5 Grasp the power supply handle and pull the AC-input power supply from the router.
Caution To maintain agency compliance requirements and meet EMI emissions standards for Cisco 7200 series routers with a single power supply, the power supply filler plate must remain in the power supply adjacent to the installed power supply. Do not remove this filler plate from the router unless you intend to install a redundant power supply.
This completes the procedure for removing the AC-input power supply from Cisco 7200 series routers.
Replacing the AC-Input Power Supply
Caution Do not mix AC- and DC-input power supplies in the same router.
To install a new AC-input power supply in a Cisco 7200 series chassis, complete the following steps:
Step 1 Make sure the power switch on the power supply is in the off (O) position.
Step 2 Grasp the power supply handle with one hand and place your other hand underneath the power supply for support.
Step 3 Align the power supply to the power supply bay.
Step 4 Slide the power supply completely into the power supply bay until its faceplate is flush with the router's rear panel.
Caution When inserting a power supply into the router, do not use unnecessary force; slamming the power supply into the bay can damage the connectors on the rear of the supply and on the midplane.
Step 5 Seat the power supply in the router by tightening its captive installation screws with a number 2 Phillips or a 3/16-inch flat-blade screwdriver.
Note The power supply is not fully seated in the router midplane until you tighten its captive installation screws.
Step 6 If you removed a power supply and are not replacing it, replace the filler plate on the empty power supply bay. Using a number 2 Phillips screwdriver, tighten the filler plate captive installation screws.
Step 7 If you pushed the router from the rack, slowly guide the router back into the rack.
Step 8 Use a 3/16-inch flat-blade screwdriver to tighten the screws that secure the router to front mounting strips of the rack.
Caution To maintain agency compliance requirements and meet EMI emissions standards for the Cisco 7200 series routers with a single power supply, the power supply filler plate must remain in the power supply adjacent to the installed power supply. Do not remove this filler plate from the router unless you intend to install a redundant power supply.
This completes the procedures for replacing an AC-input power supply in the router.
Reconnecting Input Power and Powering Up the Router
The following procedures explain how to reconnect AC-input power to Cisco 7200 series routers, power up the router, and verify a successful system boot.
Warning Read the installation instructions before you connect the system to its power source. Statement 10
To reconnect AC-input power to Cisco 7200 series routers, complete the following steps:
Step 1 At the rear of the router, check that the power switch on the power supply is in the OFF (O) position.
Step 2 Slide the cable-retention clip up, away from the AC receptacle, and plug in the power cable.
Step 3 Secure the cable in the power supply AC receptacle by sliding the cable-retention clip down until it snaps around the connector. The cable-retention clip provides strain relief for the AC power cable (refer to Figure 4).
Figure 4 Connecting AC-Input Power to Cisco 7200 Series Routers
Step 4 Plug the AC power supply cable into the AC power source.
Note Each AC-input power supply operating at 120 VAC requires a minimum of 5A service. We recommend powering Cisco 7200 series routers from a 120 VAC, 15A receptacle U.S. (240 VAC, 10A international) at the power source.
This complete the steps for connect AC-ionput power to the Cisco 7300 series routers.
To power up Cisco 7200 series routers that have an installed AC-input power supply, complete the following steps:
Step 1 Check for the following:
•Each port adapter is inserted in its slot, and its respective port adapter lever is in the locked position.
•The network processing engine or network services engine and the I/O controller are inserted in their respective slots, and their captive installation screws are tightened.
•All network interface cables are connected to the port adapters.
•A Flash memory card is installed in its PCMCIA slot (if present).
•Each AC-input power cable is connected and secured with the cable-retention clip.
•The console terminal is turned on.
Step 2 At the rear of the router, place the power switch on the power supply in the on (|) position. Repeat this step if a second power supply is installed in the router. The green OK LED on the power supply turns on.
Step 3 Listen for the fans; you should immediately hear them operating.
Step 4 During the boot process, observe the system's LEDs. The LEDs on most of the port adapters go on and off in irregular sequence. Some may go on, go out, and go on again for a short time. On the I/O controller, the IO power OK LED comes on immediately.
Step 5 Observe the initialization process. When the system boot is complete (a few seconds), the network processing engine or network services engine begins to initialize the port adapters and the I/O controller. During this initialization, the LEDs on each port adapter behave differently (most flash on and off). The enabled LED on each port adapter goes on when initialization is completed, and the console screen displays a script and system banner similar to the following:
Cisco Internetwork Operating System SoftwareIOS (tm) 7200 Software (C7200-J-M), Version 11.1(9)Copyright (c) 1986-1996 by cisco Systems, Inc.Compiled Sun 21-Apr-96 04:10 by
This completes the procedures for replacing the AC-input power supply in a single power supply configuration and reconnecting and powering up the router.
Dual Power Supply Configuration
The procedures for removing and replacing an AC-input power supply in a dual power supply configuration are explained in involves the following sections:
•Turning Off the Power Supply and Disconnecting AC-Input Power
•Removing the AC-Input Power Supply
•Replacing the AC-Input Power Supply
•Reconnecting AC-Input Power and Turning On the Power Supply
Turning Off the Power Supply and Disconnecting AC-Input Power
To turn off the AC-input power supply you plan to replace and to disconnect power , complete the following steps:
Step 1 Facing the rear of the router, place the power switch (on the power supply) in the off (O) position.
Step 2 Observe the following items:
•The green OK LED on the power supply turns off,
•The second power supply maintains full system power (the system continues to operate as normal),
Step 3 Unplug the input power cable from the power source.
Step 4 Push up on the cable-retention clip that secures the input power cable to the router's power supply.
Step 5 Unplug the input power cable from the power supply.
This completes the procedure for disconnecting AC-input power to the power supply.
Removing the AC-Input Power Supply
To remove the AC-input power supply from Cisco 7200 series routers, complete the following steps:
Step 1 Using a number 2 Phillips or a 3/16-inch flat-blade screwdriver, loosen the two captive installation screws on the faceplate of the power supply. (See Figure 3.)
If the router is not installed in a standard 19-inch, 4-post or 2-post rack, skip to Step 5. If the router is installed in a rack, determine if any permanent rack fixtures, such as a power strip, are obstructing access to the power supply. If a rack fixture is obstructing access to the power supply, proceed with Step 2.
Step 2 Using a 3/16-inch flat-blade screwdriver, loosen the screws that secure the router to the front mounting strips of the rack.
Step 3 Position at least one person in front of the rack to support the front underside of the router.
Step 4 From the rear of the rack, carefully push the router out of the front of the rack until there is enough clearance to remove the power supply from the router.
Step 5 Grasp the power supply handle and pull the AC-input power supply from the router.
Step 6 If you do not intend to replace a second power supply, install the filler plate on the empty power supply bay. Using a number 2 Phillips or a 3/16-inch flat-blade screwdriver, tighten the filler plate's captive screws.
This completes the procedure for removing the AC-input power supply from Cisco 7200 series routers.
Replacing the AC-Input Power Supply
Caution Do not mix AC- and DC-input power supplies in the same router.
To install a new AC-input power supply in Cisco 7200 series routers, complete the following steps:
Step 1 Make sure the power switch on the power supply is in the off (O) position.
Step 2 Grasp the power supply handle with one hand and place your other hand underneath the power supply for support.
Step 3 Align the power supply to the power supply bay.
Step 4 Slide the power supply completely into the power supply bay until its faceplate is flush with the router's rear panel.
Caution When inserting a power supply into the router, do not use unnecessary force; slamming the power supply into the bay can damage the connectors on the rear of the supply and on the midplane.
Step 5 Seat the power supply in the router by tightening its captive installation screws with a number 2 Phillips or a 3/16-inch flat-blade screwdriver.
Note The power supply is not fully seated in the router midplane until you tighten its captive installation screws.
Step 6 If you pushed the router forward in the rack, slowly guide the router back into the rack.
Step 7 Use a 3/16-inch flat-blade screwdriver to tighten the screws that secure the router to the front mounting strips of the rack.
This completes the procedures for replacing an AC-input power supply in the router.
Reconnecting AC-Input Power and Turning On the Power Supply
The following procedures explain how to reconnect AC-input power to Cisco 7200 series routers, turn on the power supply, and verify the power supply is operating properly.
To reconnect AC-input power to Cisco 7200 series routers, complete the following steps:
Step 1 At the rear of the router, check that the power switch on the power supply is in the off (O) position.
Step 2 Slide the cable-retention clip up, away from the AC receptacle, and plug in the power cable.
Step 3 Secure the cable in the power supply AC receptacle by sliding the cable-retention clip down until it snaps around the connector. The cable-retention clip provides strain relief for the AC power cable. (See Figure 5.)
Figure 5 Cisco 7200 Series Power Supply AC Receptacles and Power Switch
Step 4 Plug the AC power supply cable into the AC power source.
Note Each AC-input power supply operating at 120 VAC requires a minimum of 5A service. We recommend powering Cisco 7200 series routers from a 120 VAC, 15A receptacle U.S. (240 VAC, 10A international) at the power source.
Step 5 Repeat Step 1 through Step 4 if a second power supply is installed.
This completes the steps for reconnecting AC-input power to Cisco 7200 series routers.
To turn on the power supply, complete the following steps:
Step 1 Check for the following:
•Each port adapter is inserted in its slot, and its respective port adapter lever is in the locked position.
•The network processing engine or network services engine and the I/O controller are inserted in their respective slots, and their captive installation screws are tightened.
•All network interface cables are connected to the port adapters.
•A Flash memory card is installed in its PCMCIA slot (if present).
•Each AC-input power cable is connected and secured with the cable-retention clip.
•The console terminal is turned on.
Step 2 At the rear of the router, place the power switch on the power supply in the on (|) position. Repeat this step if a second power supply is installed in the router. The green OK LED on the power supply turns on.
Step 3 Listen for the fans; you should immediately hear them operating.
Step 4 During the boot process, observe the system's LEDs. The LEDs on most of the port adapters go on and off in irregular sequence. Some may go on, go out, and go on again for a short time. On the I/O controller, the IO power OK LED comes on immediately.
Step 5 Observe the initialization process. When the system boot is complete (a few seconds), the network processing engine or network services engine begins to initialize the port adapters and the I/O controller. During this initialization, the LEDs on each port adapter behave differently (most flash on and off). The enabled LED on each port adapter goes on when initialization is completed, and the console screen displays a script and system banner similar to the following:
Cisco Internetwork Operating System SoftwareIOS (tm) 7200 Software (C7200-J-M), Version 11.1(9)Copyright (c) 1986-1996 by cisco Systems, Inc.Compiled Sun 21-Apr-96 04:10 by
This completes the procedures for removing and replacing the AC-input power supply in a dual power suply configuration, reconnecting input power, and turning on the power supply.
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/techsupport
You can access the Cisco website at this URL:
You can access international Cisco websites at this URL:
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Product Documentation DVD
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The Product Documentation DVD is a comprehensive library of technical product documentation on portable media. The DVD enables you to access multiple versions of hardware and software installation, configuration, and command guides for Cisco products and to view technical documentation in HTML. With the DVD, you have access to the same documentation that is found on the Cisco website without being connected to the Internet. Certain products also have .pdf versions of the documentation available.
The Product Documentation DVD is available as a single unit or as a subscription. Registered Cisco.com users (Cisco direct customers) can order a Product Documentation DVD (product number DOC-DOCDVD=) from Cisco Marketplace at this URL:
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Ordering Documentation
Beginning June 30, 2005, registered Cisco.com users may order Cisco documentation at the Product Documentation Store in the Cisco Marketplace at this URL:
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Nonregistered Cisco.com users can order technical documentation from 8:00 a.m. to 5:00 p.m. (0800 to 1700) PDT by calling 1 866 463-3487 in the United States and Canada, or elsewhere by calling 011 408 519-5055. You can also order documentation by e-mail at tech-doc-store-mkpl@external.cisco.com or by fax at 1 408 519-5001 in the United States and Canada, or elsewhere at 011 408 519-5001.
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You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:
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Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
From this site, you can perform these tasks:
•Report security vulnerabilities in Cisco products.
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•Register to receive security information from Cisco.
A current list of security advisories and notices for Cisco products is available at this URL:
If you prefer to see advisories and notices as they are updated in real time, you can access a Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:
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Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT:
•Emergencies — security-alert@cisco.com
An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.
•Nonemergencies — psirt@cisco.com
In an emergency, you can also reach PSIRT by telephone:
•1 877 228-7302
•1 408 525-6532
Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product to encrypt any sensitive information that you send to Cisco. PSIRT can work from encrypted information that is compatible with PGP versions 2.x through 8.x.
Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
The link on this page has the current PGP key ID in use.
Obtaining Technical Assistance
Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.
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Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
•Cisco Marketplace provides a variety of Cisco books, reference guides, documentation, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:
http://www.cisco.com/go/marketplace/
•Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:
•Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:
•iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:
http://www.cisco.com/go/iqmagazine
or view the digital edition at this URL:
http://ciscoiq.texterity.com/ciscoiq/sample/
•Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:
•Networking products offered by Cisco Systems, as well as customer support services, can be obtained at this URL:
http://www.cisco.com/en/US/products/index.html
•Networking Professionals Connection is an interactive website for networking professionals to share questions, suggestions, and information about networking products and technologies with Cisco experts and other networking professionals. Join a discussion at this URL:
http://www.cisco.com/discuss/networking
•World-class networking training is available from Cisco. You can view current offerings at this URL:
http://www.cisco.com/en/US/learning/index.html
This document is to be used in conjunction with the documents listed in the "Related Documentation" section.
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