Cisco ONS 15327 Troubleshooting Guide, Release 4.6
Chapter 2, Alarm Troubleshooting
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Alarm Troubleshooting

Table Of Contents

Alarm Troubleshooting

2.1  Alarm Index by Default Severity

2.1.1  Critical Alarms (CR)

2.1.2  Major Alarms (MJ)

2.1.3  Minor Alarms (MN)

2.1.4  NA Conditions

2.1.5  NR Conditions

2.2  Alarms and Conditions Indexed By Alphabetical Entry

2.3  Logical Object Type Definitions

2.4  Alarm Index by Logical Object Type

2.5  Trouble Notifications

2.5.1  Conditions

2.5.2  Severities

2.6  Safety Summary

2.7  Alarm Procedures

2.7.1  AIS

Clear the AIS Condition

2.7.2  AIS-L

Clear the AIS-L Condition

2.7.3  AIS-P

Clear the AIS-P Condition

2.7.4  AIS-V

Clear the AIS-V Condition

2.7.5  APSB

Clear the APSB Alarm

2.7.6  APSCDFLTK

Clear the APSCDFLTK Alarm

2.7.7  APSC-IMP

Clear the APSC-IMP Alarm

2.7.8  APSCINCON

Clear the APSCINCON Alarm

2.7.9  APSCM

Clear the APSCM Alarm

2.7.10  APSCNMIS

Clear the APSCNMIS Alarm

2.7.11  APSIMP

Clear the APSIMP Condition

2.7.12  APSMM

Clear the APSMM Alarm

2.7.13  AS-CMD

Clear the AS-CMD Condition

2.7.14  AS-MT

Clear the AS-MT Condition

2.7.15  AUD-LOG-LOSS

Clear the AUD-LOG-LOSS Condition

2.7.16  AUD-LOG-LOW

2.7.17  AUTORESET

Clear the AUTORESET Alarm

2.7.18  AUTOSW-AIS

Clear the AUTOSW-AIS Condition

2.7.19  AUTOSW-LOP (STSMon)

Clear the AUTOSW-LOP (STSMon) Condition

2.7.20  AUTOSW-LOP (VTMon)

Clear the AUTOSW-LOP (VTMon) Alarm

2.7.21  AUTOSW-PDI

Clear the AUTOSW-PDI Condition

2.7.22  AUTOSW-SDBER

Clear the AUTOSW-SDBER Condition

2.7.23  AUTOSW-SFBER

Clear the AUTOSW-SFBER Condition

2.7.24  AUTOSW-UNEQ (STSMon)

Clear the AUTOSW-UNEQ (STSMon) Condition

2.7.25  AUTOSW-UNEQ (VTMon)

Clear the AUTOSW-UNEQ (VTMon) Alarm

2.7.26  BAT-FAIL

Clear the BAT-FAIL Alarm

2.7.27  BKUPMEMP

Clear the BKUPMEMP Alarm

2.7.28  BLSROSYNC

Clear the BLSROSYNC Alarm

2.7.29  CARLOSS (EQPT)

Clear the CARLOSS (EQPT) Alarm

2.7.30  CARLOSS (E-Series Ethernet)

Clear the CARLOSS (E-Series Ethernet) Alarm

2.7.31  CARLOSS (G-Series Ethernet)

Clear the CARLOSS (G-Series Ethernet) Alarm

2.7.32  CLDRESTART

Clear the CLDRESTART Condition

2.7.33  COMIOXC

Clear the COMIOXC Alarm

2.7.34  COMM-FAIL

Clear the COMM-FAIL Alarm

2.7.35  CONTBUS-A-18

Clear the CONTBUS-A-18 Alarm

2.7.36  CONTBUS-B-18

Clear the CONTBUS-B-18 Alarm

2.7.37  CONTBUS-IO-A

Clear the CONTBUS-IO-A Alarm

2.7.38  CONTBUS-IO-B

Clear the CONTBUS-IO-B Alarm

2.7.39  CTNEQPT-MISMATCH

2.7.40  CTNEQPT-PBPROT

Clear the CTNEQPT-PBPROT Alarm

2.7.41  CTNEQPT-PBWORK

Clear the CTNEQPT-PBWORK Alarm

2.7.42  DATAFLT

Clear the DATAFLT Alarm

2.7.43  DBOSYNC

Clear the DBOSYNC Alarm

2.7.44  DS3-MISM

Clear the DS3-MISM Condition

2.7.45  DUP-IDADDR

Clear the DUP-IDADDR Alarm

2.7.46  DUP-NODENAME

Clear the DUP-NODENAME Alarm

2.7.47  EOC

Clear the EOC Alarm

2.7.48  EOC-L

Clear the EOC-L Alarm

2.7.49  EQPT

Clear the EQPT Alarm

2.7.50  EQPT-MISS

Clear the EQPT-MISS Alarm

2.7.51  ERFI-P-CONN

Clear the ERFI-P-CONN Condition

2.7.52  ERFI-P-PAYLD

Clear the ERFI-P-PAYLD Condition

2.7.53  ERFI-P-SRVR

Clear the ERFI-P-SRVR Condition

2.7.54  ETH-LINKLOSS

Clear the ETH-LINKLOSS Condition

2.7.55  E-W-MISMATCH

Clear the E-W-MISMATCH Alarm with a Physical Switch

Clear the E-W-MISMATCH Alarm in CTC

2.7.56  EXCCOL

Clear the EXCCOL Alarm

2.7.57  EXERCISE-RING-FAIL

Clear the EXERCISE-RING-FAIL Condition

2.7.58  EXERCISE-SPAN-FAIL

Clear the EXERCISE-SPAN-FAIL Condition

2.7.59  EXT

Clear the EXT Alarm

2.7.60  EXTRA-TRAF-PREEMPT

Clear the EXTRA-TRAF-PREEMPT Alarm

2.7.61  FAILTOSW

Clear the FAILTOSW Condition

2.7.62  FAILTOSW-PATH

Clear the FAILTOSW-PATH Condition in a Path Protection Configuration

2.7.63  FAILTOSWR

Clear the FAILTOSWR Condition in a BLSR Configuration

2.7.64  FAILTOSWS

Clear the FAILTOSWS Condition

2.7.65  FAN

Clear the FAN Alarm

2.7.66  FANDEGRADE

Clear the FANDEGRADE Alarm

2.7.67  FE-AIS

Clear the FE-AIS Condition

2.7.68  FE-DS1-MULTLOS

Clear the FE-DS1-MULTLOS Condition

2.7.69  FE-DS1-NSA

Clear the FE-DS1-NSA Condition

2.7.70  FE-DS1-SA

Clear the FE-DS1-SA Condition

2.7.71  FE-DS1-SNGLLOS

Clear the FE-DS1-SNGLLOS Condition

2.7.72  FE-DS3-NSA

Clear the FE-DS3-NSA Condition

2.7.73  FE-DS3-SA

Clear the FE-DS3-SA Condition

2.7.74  FE-EQPT-NSA

Clear the FE-EQPT-NSA Condition

2.7.75  FE-FRCDWKSWPR-RING

Clear the FE-FRCDWKSWPR-RING Condition

2.7.76  FE-FRCDWKSWPR-SPAN

Clear the FE-FRCDWKSWPR-SPAN Condition

2.7.77  FE-IDLE

Clear the FE-IDLE Condition

2.7.78  FE-LOCKOUTOFPR-SPAN

Clear the FE-LOCKOUTOFPR-SPAN Condition

2.7.79  FE-LOF

Clear the FE-LOF Condition

2.7.80  FE-LOS

Clear the FE-LOS Condition

2.7.81  FE-MANWKSWPR-RING

Clear the FE-MANWKSWPR-RING Condition

2.7.82  FE-MANWKSWPR-SPAN

Clear the FE-MANWKSWPR-SPAN Condition

2.7.83  FEPRLF

Clear the FEPRLF Alarm on a BLSR

2.7.84  FORCED-REQ

Clear the FORCED-REQ Condition

2.7.85  FORCED-REQ-RING

Clear the FORCED-REQ-RING Condition

2.7.86  FORCED-REQ-SPAN

Clear the FORCED-REQ-SPAN Condition

2.7.87  FRCDSWTOINT

2.7.88  FRCDSWTOPRI

2.7.89  FRCDSWTOSEC

2.7.90  FRCDSWTOTHIRD

2.7.91  FRNGSYNC

Clear the FRNGSYNC Condition

2.7.92  FSTSYNC

2.7.93  FULLPASSTHR-BI

Clear the FULLPASSTHR-BI Condition

2.7.94  HITEMP

Clear the HITEMP Alarm

2.7.95  HLDOVRSYNC

Clear the HLDOVRSYNC Alarm

2.7.96  I-HITEMP

Clear the I-HITEMP Alarm

2.7.97  IMPROPRMVL

Clear the IMPROPRMVL Alarm

2.7.98  INC-ISD

2.7.99  INHSWPR

Clear the INHSWPR Condition

2.7.100  INHSWWKG

Clear the INHSWWKG Condition

2.7.101  INTRUSION-PSWD

Clear the INTRUSION-PSWD Condition

2.7.102  INVMACADR

2.7.103  KB-PASSTHR

Clear the KB-PASSTHR Condition

2.7.104  KBYTE-APS-CHANNEL-FAILURE

Clear the KBYTE-APS-CHANNEL-FAILURE Alarm

2.7.105  LKOUTPR-S

Clear the LKOUTPR-S Condition

2.7.106  LOCKOUT-REQ

Clear the LOCKOUT-REQ Condition

2.7.107  LOCKOUT-REQ-RING

Clear the LOCKOUT-REQ-RING Condition

2.7.108  LOF (BITS)

Clear the LOF (BITS) Alarm

2.7.109  LOF (DS-1)

Clear the LOF (DS-1) Alarm

2.7.110  LOF (DS-3)

Clear the LOF (DS-3) Alarm

2.7.111  LOF (OC-N)

Clear the LOF (OC-N) Alarm

2.7.112  LOP-P

Clear the LOP-P Alarm

2.7.113  LOP-V

Clear the LOP-V Alarm

2.7.114  LOS (BITS)

Clear the LOS (BITS) Alarm

2.7.115  LOS (DS-1)

Clear the LOS (DS-1) Alarm

2.7.116  LOS (DS-3)

Clear the LOS (DS-3) Alarm

2.7.117  LOS (OC-N)

Clear the LOS (OC-N) Alarm

2.7.118  LPBKCRS

Clear the LBKCRS Condition

2.7.119  LPBKFACILITY (DS-1 or DS-3)

Clear the LPBKFACILITY (DS-1 or DS-3) Condition

2.7.120  LPBKFACILITY (G-Series Ethernet)

Clear the LPBKFACILITY (G-Series Ethernet) Condition

2.7.121  LPBKFACILITY (OC-N)

Clear the LPBKFACILITY (OC-N) Condition

2.7.122  LPBKTERMINAL (DS-1, DS-3, OC-N)

Clear the LPBKTERMINAL (DS-1, DS-3, OC-N) Condition

2.7.123  LPBKTERMINAL (G-Series Ethernet)

Clear the LPBKTERMINAL (G-Series Ethernet) Condition

2.7.124  MAN-REQ

Clear the MAN-REQ Condition

2.7.125  MANRESET

2.7.126  MANSWTOINT

2.7.127  MANSWTOPRI

2.7.128  MANSWTOSEC

2.7.129  MANSWTOTHIRD

2.7.130  MANUAL-REQ-RING

Clear the MANUAL-REQ-RING Condition

2.7.131  MANUAL-REQ-SPAN

Clear the MANUAL-REQ-SPAN Condition

2.7.132  MEA (EQPT or FAN)

Clear the MEA (EQPT or FAN) Alarm

2.7.133  MEM-GONE

2.7.134  MEM-LOW

2.7.135  MFGMEM

Clear the MFGMEM (BP, Fan-Tray Assembly) Alarm

2.7.136  NOT-AUTHENTICATED

2.7.137  PDI-P

Clear the PDI-P Condition

2.7.138  PEER-NORESPONSE

Clear the PEER-NORESPONSE Alarm

2.7.139  PLM-P

Clear the PLM-P Alarm

2.7.140  PLM-V

Clear the PLM-V Alarm

2.7.141  PRC-DUPID

Clear the PRC-DUPID Alarm

2.7.142  PROTNA

Clear the PROTNA Alarm

2.7.143  PWR-REDUN

Clear the PWR-REDUN Alarm

2.7.144  RAI

Clear the RAI Condition

2.7.145  RCVR-MISS

Clear the RCVR-MISS Alarm

2.7.146  RFI-L

Clear the RFI-L Condition

2.7.147  RFI-P

Clear the RFI-P Condition

2.7.148  RFI-V

Clear the RFI-V Condition

2.7.149  RING-MISMATCH

Clear the RING-MISMATCH Alarm

2.7.150  RING-SW-EAST

2.7.151  RING-SW-WEST

2.7.152  SD (S-1, DS-3)

Clear the SD (DS-1, DS-3) Condition

2.7.153  SD-L

Clear the SD-L Condition

2.7.154  SD-P

Clear the SD-P Condition

2.7.155  SF (DS-1, DS-3)

Clear the SF (DS-1, DS-3) Condition

2.7.156  SF-L

Clear the SF-L Condition

2.7.157  SF-P

Clear the SF-P Condition

2.7.158  SFTWDOWN

2.7.159  SNTP-HOST

Clear the SNTP-HOST Alarm

2.7.160  SPAN-SW-EAST

2.7.161  SPAN-SW-WEST

2.7.162  SQUELCH

Clear the SQUELCH Condition

2.7.163  SSM-DUS

2.7.164  SSM-FAIL

Clear the SSM-FAIL Alarm

2.7.165  SSM-LNC

2.7.166  SSM-OFF

Clear the SSM-OFF Condition

2.7.167  SSM-PRC

2.7.168  SSM-PRS

2.7.169  SSM-RES

2.7.170  SSM-SMC

2.7.171  SSM-ST2

2.7.172  SSM-ST3

2.7.173  SSM-ST3E

2.7.174  SSM-ST4

2.7.175  SSM-STU

Clear the SSM-STU Condition

2.7.176  SSM-TNC

2.7.177  SWMTXMOD

Clear the SWMTXMOD Alarm

2.7.178  SWTOPRI

2.7.179  SWTOSEC

Clear the SWTOSEC Condition

2.7.180  SWTOTHIRD

Clear the SWTOTHIRD Condition

2.7.181  SYNC-FREQ

Clear the SYNC-FREQ Condition

2.7.182  SYNCPRI

Clear the SYNCPRI Alarm

2.7.183  SYNCSEC

Clear the SYNCSEC Alarm

2.7.184  SYNCTHIRD

Clear the SYNCTHIRD Alarm

2.7.185  SYSBOOT

2.7.186  TIM

Clear the TIM Alarm or Condition

2.7.187  TIM-P

Clear the TIM-P Alarm

2.7.188  TPTFAIL (G-Series Ethernet)

Clear the TPTFAIL (G-Series Ethernet) Alarm

2.7.189  TRMT

Clear the TRMT Alarm

2.7.190  TRMT-MISS

Clear the TRMT-MISS Alarm

2.7.191  TUNDERRUN

Clear the TUNDERRUN Alarm

2.7.192  TX-AIS

Clear the TX-AIS Condition

2.7.193  TX-RAI

Clear the TX-RAI Condition

2.7.194  UNEQ-P

Clear the UNEQ-P Alarm

2.7.195  UNEQ-V

Clear the UNEQ-V Alarm

2.7.196  WKSWPR

Clear the WKSWPR Condition

2.7.197  WTR

2.8  XTC Line Alarms

2.9  Common Procedures in Alarm Troubleshooting

Identify a Node ID Number or Ring Name

Change a Ring Name

Change a Node ID Number

Verify Node Visibility for Other Nodes

Verify or Create Node DCC Terminations

Lock Out a BLSR Span

Clear a Ring or Span External Switching Command

Clear a Path Protection Lock Out

Switch Protection Group Traffic with an External Switching Command

Clear a Protection Group External Switching Command

Delete a Circuit

Clear a Loopback

Reset the Active XTC Card in CTC

Reset a Traffic Card in CTC

Verify BER Threshold Level

Physically Replace a Card

Remove and Reinsert (Reseat) a Card

Remove and Reinsert Fan-Tray Assembly


Alarm Troubleshooting



Note The terms "Unidirectional Path Switched Ring" and "UPSR" may appear in Cisco literature. These terms do not refer to using Cisco ONS 15xxx products in a unidirectional path switched ring configuration. Rather, these terms, as well as "Path Protected Mesh Network" and "PPMN," refer generally to Cisco's path protection feature, which may be used in any topological network configuration. Cisco does not recommend using its path protection feature in any particular topological network configuration.


This chapter gives a description, severity, and troubleshooting procedure for each commonly encountered Cisco ONS 15327 alarm and condition. Tables 2-1 through 2-4 provide lists of alarms organized by severity. Table 2-6 provides a list of alarm organized alphabetically. Table 2-8 provides a list of alarms organized by alarm type. For a comprehensive list of all conditions, refer to the Cisco ONS 15454 and Cisco ONS 15327 TL1 Command Guide.

The troubleshooting procedure for an alarm applies to both the Cisco Transport Controller (CTC) and TL1 version of that alarm. If the troubleshooting procedure does not clear the alarm, log into the Cisco Technical Support Website at http://www.cisco.com/techsupport for more information or call the Technical Assistance Center (TAC) to report a service-affecting problem (1-800-553-2447).

For alarm profile information, refer to the Cisco ONS 15327 Procedure Guide.

2.1  Alarm Index by Default Severity

The following tables group alarms and conditions by the severity displayed in the CTC Alarms window in the severity (SEV) column, which is the same severity used when reported by TL1. All severities listed in this manual are the default profile settings. Alarm severities can be altered from default settings for individual alarms or groups of alarms by creating a non-default alarm profile and applying it on a port, card, or shelf basis. All settings (default or user-defined) that are Critical (CR) or Major (MJ) are demoted to Minor (MN) in Non-Service-Affecting (NSA) situations as defined in Telcordia GR-474.


Note The CTC default alarm profile contains alarms that apply to multiple product platforms. The alarms that apply to this product are listed in the following tables and sections.


2.1.1  Critical Alarms (CR)

Table 2-1 lists Critical alarms.


2.1.2  Major Alarms (MJ)

Table 2-2 lists Major alarms.


2.1.3  Minor Alarms (MN)

Table 2-3 lists Minor alarms.


2.1.4  NA Conditions

Table 2-4 lists not-alarmed conditions.

Table 2-4 NA Conditions Index 

APSIMP

FE-MANWKSWPR-RING

RAI

AS-CMD

FE-MANWKSWPR-SPAN

RING-SW-EAST

AS-MT

FORCED-REQ

RING-SW-WEST

AUD-LOG-LOSS

FORCED-REQ-RING

SD (S-1, DS-3)

AUD-LOG-LOW

FORCED-REQ-SPAN

SD-L

AUTOSW-LOP (STSMon)

FRCDSWTOINT

SD-P

AUTOSW-PDI

FRCDSWTOPRI

SF (DS-1, DS-3)

AUTOSW-SDBER

FRCDSWTOSEC

SF-L

AUTOSW-SFBER

FRCDSWTOTHIRD

SF-P

AUTOSW-UNEQ (STSMon)

FRNGSYNC

SPAN-SW-EAST

CLDRESTART

FULLPASSTHR-BI

SPAN-SW-WEST

CTNEQPT-MISMATCH

INC-ISD

SQUELCH

DS3-MISM

INHSWPR

SSM-DUS

ETH-LINKLOSS

INHSWWKG

SSM-LNC

EXERCISE-RING-FAIL

INTRUSION-PSWD

SSM-OFF

EXERCISE-SPAN-FAIL

KB-PASSTHR

SSM-PRC

FAILTOSW

LKOUTPR-S

SSM-PRS

FAILTOSW-PATH

LOCKOUT-REQ

SSM-RES

FAILTOSWR

LOCKOUT-REQ-RING

SSM-SMC

FAILTOSWS

LPBKCRS

SSM-ST2

FE-AIS

LPBKFACILITY (DS-1 or DS-3)

SSM-ST3

FE-DS1-MULTLOS

LPBKFACILITY (G-Series Ethernet)

SSM-ST3E

FE-DS1-NSA

LPBKFACILITY (OC-N)

SSM-ST4

FE-DS1-SA

LPBKTERMINAL (DS-1, DS-3, OC-N)

SSM-STU

FE-DS1-SNGLLOS

LPBKTERMINAL (G-Series Ethernet)

SSM-TNC

FE-DS3-NSA

MAN-REQ

SWTOPRI

FE-DS3-SA

MANRESET

SWTOSEC

FE-EQPT-NSA

MANSWTOINT

SWTOTHIRD

FE-FRCDWKSWPR-RING

MANSWTOPRI

SYNC-FREQ

FE-FRCDWKSWPR-SPAN

MANSWTOSEC

TIM (for OC-N only)

FE-IDLE

MANSWTOTHIRD

TX-RAI

FE-LOCKOUTOFPR-SPAN

MANUAL-REQ-RING

WKSWPR

FE-LOF

MANUAL-REQ-SPAN

WTR

FE-LOS

PDI-P

 

2.1.5  NR Conditions

Table 2-5 lists not-reported conditions.


2.2  Alarms and Conditions Indexed By Alphabetical Entry

Table 2-6 lists alarms and conditions by the name that appears in the CTC Alarms window or Conditions window.

Table 2-6 Alphabetical Alarm Index 

AIS

FANDEGRADE

MANUAL-REQ-SPAN

AIS-L

FE-AIS

MEA (EQPT or FAN)

AIS-P

FE-DS1-MULTLOS

MEM-GONE

AIS-V

FE-DS1-NSA

MEM-LOW

APSB

FE-DS1-SA

MFGMEM

APSCDFLTK

FE-DS1-SNGLLOS

NOT-AUTHENTICATED

APSC-IMP

FE-DS3-NSA

PDI-P

APSCINCON

FE-DS3-SA

PEER-NORESPONSE

APSCM

FE-EQPT-NSA

PLM-P

APSCNMIS

FE-FRCDWKSWPR-RING

PLM-V

APSIMP

FE-FRCDWKSWPR-SPAN

PRC-DUPID

APSMM

FE-IDLE

PROTNA

AS-CMD

FE-LOCKOUTOFPR-SPAN

PWR-REDUN

AS-MT

FE-LOF

RAI

AUD-LOG-LOSS

FE-LOS

RCVR-MISS

AUD-LOG-LOW

FE-MANWKSWPR-RING

RFI-L

AUTORESET

FE-MANWKSWPR-SPAN

RFI-P

AUTOSW-AIS

FEPRLF

RFI-V

AUTOSW-LOP (STSMon)

FORCED-REQ

RING-MISMATCH

AUTOSW-LOP (VTMon)

FORCED-REQ-RING

RING-SW-EAST

AUTOSW-PDI

FORCED-REQ-SPAN

RING-SW-WEST

AUTOSW-SDBER

FRCDSWTOINT

SD (S-1, DS-3)

AUTOSW-SFBER

FRCDSWTOPRI

SD-L

AUTOSW-UNEQ (STSMon)

FRCDSWTOSEC

SD-P

AUTOSW-UNEQ (VTMon)

FRCDSWTOTHIRD

SF (DS-1, DS-3)

BAT-FAIL

FRNGSYNC

SF-L

BKUPMEMP

FSTSYNC

SF-P

BLSROSYNC

FULLPASSTHR-BI

SFTWDOWN

CARLOSS (EQPT)

HITEMP

SNTP-HOST

CARLOSS (E-Series Ethernet)

HLDOVRSYNC

SPAN-SW-EAST

CARLOSS (G-Series Ethernet)

I-HITEMP

SPAN-SW-WEST

CLDRESTART

IMPROPRMVL

SQUELCH

CLDRESTART

INC-ISD

SSM-DUS

CLDRESTART

INC-ISD

SSM-FAIL

COMIOXC

INHSWPR

SSM-LNC

COMM-FAIL

INHSWWKG

SSM-OFF

CONTBUS-IO-A

INTRUSION-PSWD

SSM-PRC

CONTBUS-A-18

INVMACADR

SSM-PRS

CONTBUS-IO-B

KB-PASSTHR

SSM-RES

CONTBUS-B-18

KBYTE-APS-CHANNEL-FAILURE

SSM-SMC

CTNEQPT-MISMATCH

LKOUTPR-S

SSM-ST2

CTNEQPT-PBPROT

LOCKOUT-REQ

SSM-ST3

CTNEQPT-PBWORK

LOCKOUT-REQ

SSM-ST3E

DATAFLT

LOCKOUT-REQ-RING

SSM-ST4

DBOSYNC

LOF (BITS)

SSM-STU

DS3-MISM

LOF (DS-1)

SSM-TNC

DUP-IDADDR

LOF (DS-3)

SWMTXMOD

DUP-NODENAME

LOF (OC-N)

SWTOPRI

EOC

LOP-P

SWTOSEC

EOC-L

LOP-V

SWTOTHIRD

EQPT

LOS (BITS)

SYNC-FREQ

EQPT-MISS

LOS (DS-1)

SYNCPRI

ERFI-P-CONN

LOS (DS-3)

SYNCSEC

ERFI-P-PAYLD

LOS (OC-N)

SYNCTHIRD

ERFI-P-SRVR

LPBKCRS

SYSBOOT

ETH-LINKLOSS

LPBKFACILITY (DS-1 or DS-3)

TIM

E-W-MISMATCH

LPBKFACILITY (G-Series Ethernet)

TIM-P

EXCCOL

LPBKFACILITY (OC-N)

TPTFAIL (G-Series Ethernet)

EXERCISE-RING-FAIL

LPBKTERMINAL (DS-1, DS-3, OC-N)

TRMT

EXERCISE-SPAN-FAIL

LPBKTERMINAL (G-Series Ethernet)

TRMT-MISS

EXT

MAN-REQ

TUNDERRUN

EXTRA-TRAF-PREEMPT

MANRESET

TX-AIS

FAILTOSW

MANSWTOINT

TX-RAI

FAILTOSW-PATH

MANSWTOPRI

UNEQ-P

FAILTOSWR

MANSWTOSEC

UNEQ-V

FAILTOSWS

MANSWTOTHIRD

WKSWPR

FAN

MANUAL-REQ-RING

WTR


2.3  Logical Object Type Definitions

ONS 15327 alarms are grouped according to their logical object types in alarm profile listings (for example: L2SC: CARLOSS). Each alarm entry in this chapter lists its type. These are defined in Table 2-7.

Table 2-7 Alarm Type/Object Definition 

BITS

Building integration timing supply (BITS) incoming references (BITS-1, BITS-2)

BP

Backplane

DS1

A DS-1 line on a DS-1 card

DS3

A DS-3 line on a DS-3 card

ENV

An environmental alarm port

EQPT

A card in any of the 8 card slots. The EQPT object is used for alarms that refer to the card itself and all other objects on the card including ports, lines, STS and VT

ETHER

Ethernet, such as for straight-through (CAT-5) LAN cables

EXTSYNCH

BITS outgoing references (SYNC-BITS1, SYNC-BITS2)

FAN

Fan-tray assembly

HDGE

High Density Gigabit Ethernet; applies to G1000-2 cards.

NE

The entire network element

NERING

Represents the ring status in the NE

NE-SYNCH

Represents the timing status of the NE

OCN

An OC-N line on an OC-N card

OSCRING

Optical service channel ring

PWR

Power

STSMON

STS alarm detection at the monitor point (upstream from the cross-connect)

STSTERM

STS alarm detection at termination (downstream from the cross-connect)

VT-MON

VT1 alarm detection at the monitor point (upstream from the cross-connect)

VT-TERM

VT1 alarm detection at termination (downstream from the cross-connect)


2.4  Alarm Index by Logical Object Type

Table 2-8 gives the name and page number of every alarm in the chapter, organized by logical object type.

Table 2-8 Alarm Index by Alarm Type 

BITS: AIS

BITS: LOF (BITS)

BITS: LOS (BITS)

BITS: SSM-DUS

BITS: SSM-FAIL

BITS: SSM-LNC

BITS: SSM-OFF

BITS: SSM-PRC

BITS: SSM-PRS

BITS: SSM-RES

BITS: SSM-SMC

BITS: SSM-ST2

BITS: SSM-ST3

BITS: SSM-ST3E

BITS: SSM-ST4

BITS: SSM-STU

BITS: SSM-TNC

BITS: SYNC-FREQ

BP: AS-CMD

BP: MFGMEM

CC: LOCKOUT-REQ

DS1: AIS

DS1: AS-CMD

DS1: AS-MT

DS1: LOF (DS-1)

DS1: LOS (DS-1)

DS1: LPBKFACILITY (DS-1 or DS-3)

DS1: LPBKTERMINAL (DS-1, DS-3, OC-N)

DS1: RAI

DS1: RCVR-MISS

DS1: SD (S-1, DS-3)

DS1: SF (DS-1, DS-3)

DS1: TRMT

DS1: TRMT-MISS

DS1: TX-AIS

DS1: TX-RAI

DS3: AIS

DS3: AS-CMD

DS3: AS-MT

DS3: DS3-MISM

DS3: FE-AIS

DS3: FE-DS1-MULTLOS

DS3: FE-DS1-NSA

DS3: FE-DS1-SA

DS3: FE-DS1-SNGLLOS

DS3: FE-DS3-NSA

DS3: FE-DS3-SA

DS3: FE-EQPT-NSA

DS3: FE-IDLE

DS3: FE-LOF

DS3: FE-LOS

DS3: INC-ISD

DS3: LOF (DS-3)

DS3: LOS (DS-3)

DS3: LPBKFACILITY (DS-1 or DS-3)

DS3: LPBKTERMINAL (DS-1, DS-3, OC-N)

DS3: RAI

DS3: SD (S-1, DS-3)

DS3: SF (DS-1, DS-3)

ECN: SF-L

ENV: EXT

EQPT: AS-CMD

EQPT: AUTORESET

EQPT: BKUPMEMP

EQPT: CARLOSS (EQPT)

EQPT: CLDRESTART

EQPT: COMIOXC

EQPT: COMM-FAIL

EQPT: CONTBUS-IO-A

EQPT: CONTBUS-A-18

EQPT: CONTBUS-IO-B

EQPT: CONTBUS-B-18

EQPT: CTNEQPT-MISMATCH

EQPT: CTNEQPT-PBPROT

EQPT: CTNEQPT-PBWORK

EQPT: EQPT

EQPT: EXCCOL

EQPT: FAILTOSW

EQPT: FORCED-REQ

EQPT: HITEMP

EQPT: IMPROPRMVL

EQPT: INHSWPR

EQPT: INHSWWKG

EQPT: LOCKOUT-REQ

EQPT: MAN-REQ

EQPT: MANRESET

EQPT: MEA (EQPT or FAN)

EQPT: MEM-GONE

EQPT: MEM-LOW

EQPT: PEER-NORESPONSE

EQPT: PROTNA

EQPT: PWR-REDUN

EQPT: SFTWDOWN

EQPT: SWMTXMOD

EQPT: WKSWPR

EQPT: WTR

ETHER: AS-CMD

ETHER: CARLOSS (E-Series Ethernet)

EXTSYNCH: FRCDSWTOPRI

EXTSYNCH: FRCDSWTOSEC

EXTSYNCH: FRCDSWTOTHIRD

EXTSYNCH: MANSWTOPRI

EXTSYNCH: MANSWTOSEC

EXTSYNCH: MANSWTOTHIRD

EXTSYNCH: SWTOPRI

EXTSYNCH: SWTOSEC

EXTSYNCH: SWTOTHIRD

EXTSYNCH: SYNCPRI

EXTSYNCH: SYNCSEC

EXTSYNCH: SYNCTHIRD

FAN: EQPT-MISS

FAN: FAN

FAN: FANDEGRADE

FAN: MEA (EQPT or FAN)

FAN: MFGMEM

HDGE [G1000]: AS-CMD

HDGE [G1000]: AS-MT

HDGE [G1000]: CARLOSS (G-Series Ethernet)

HDGE [G1000]: LPBKFACILITY (G-Series Ethernet)

HDGE [G1000]: LPBKTERMINAL (G-Series Ethernet)

HDGE [G1000]: TPTFAIL (G-Series Ethernet)

HDGE [G1000]: TUNDERRUN

NE: AS-CMD

NE: AUD-LOG-LOSS

NE: AUD-LOG-LOW

NE: DATAFLT

NE: DBOSYNC

NE: DUP-IDADDR

NE: DUP-NODENAME

NE: ETH-LINKLOSS

NE: HITEMP

NE: I-HITEMP

NE: INTRUSION-PSWD

NE: SNTP-HOST

NE: SYSBOOT

NESYNCH: FRCDSWTOINT

NESYNCH: FRCDSWTOPRI

NESYNCH: FRCDSWTOSEC

NESYNCH: FRCDSWTOTHIRD

NESYNCH: FRNGSYNC

NESYNCH: FSTSYNC

NESYNCH: HLDOVRSYNC

NESYNCH: MANSWTOINT

NESYNCH: MANSWTOPRI

NESYNCH: MANSWTOSEC

NESYNCH: SSM-PRC

NESYNCH: SSM-PRS

NESYNCH: SSM-SMC

NESYNCH: SSM-ST2

NESYNCH: SSM-ST3

NESYNCH: SSM-ST3E

NESYNCH: SSM-ST4

NESYNCH: SSM-STU

NESYNCH: SSM-TNC

NESYNCH: SWTOPRI

NESYNCH: SWTOSEC

NESYNCH: SWTOTHIRD

NESYNCH: SYNCPRI

NESYNCH: SYNCSEC

NESYNCH: SYNCTHIRD

OCN: AIS-L

OCN: APSB

OCN: APSCDFLTK

OCN: APSC-IMP

OCN: APSCINCON

OCN: APSCM

OCN: APSCNMIS

OCN: APSIMP

OCN: APSMM

OCN: AS-CMD

OCN: AS-MT

OCN: BLSROSYNC

OCN: EOC

OCN: EOC-L

OCN: E-W-MISMATCH

OCN: EXERCISE-RING-FAIL

OCN: EXERCISE-SPAN-FAIL

OCN: EXTRA-TRAF-PREEMPT

OCN: FAILTOSW

OCN: FAILTOSWR

OCN: FAILTOSWS

OCN: FE-FRCDWKSWPR-RING

OCN: FE-FRCDWKSWPR-SPAN

OCN: FE-LOCKOUTOFPR-SPAN

OCN: FE-MANWKSWPR-RING

OCN: FE-MANWKSWPR-SPAN

OCN: FEPRLF

OCN: FORCED-REQ-RING

OCN: FORCED-REQ-SPAN

OCN: FULLPASSTHR-BI

OCN: KB-PASSTHR

OCN: KBYTE-APS-CHANNEL-FAILURE

OCN: LKOUTPR-S

OCN: LKOUTPR-S

OCN: LOCKOUT-REQ

OCN: LOF (OC-N)

OCN: LOS (OC-N)

OCN: LPBKFACILITY (OC-N)

OCN: LPBKTERMINAL (DS-1, DS-3, OC-N)

OCN: MANUAL-REQ-RING

OCN: MANUAL-REQ-SPAN

OCN: PRC-DUPID

OCN: RING-MISMATCH

OCN: RING-SW-EAST

OCN: RING-SW-WEST

OCN: RFI-L

OCN: SD-L

OCN: SF-L

OCN: SPAN-SW-EAST

OCN: SPAN-SW-WEST

OCN: SQUELCH

OCN: SSM-DUS

OCN: SSM-FAIL

OCN: SSM-LNC

OCN: SSM-OFF

OCN: SSM-PRC

OCN: SSM-PRS

OCN: SSM-RES

OCN: SSM-SMC

OCN: SSM-ST2

OCN: SSM-ST3

OCN: SSM-ST3E

OCN: SSM-ST4

OCN: SSM-STU

OCN: SSM-TNC

OCN: SYNC-FREQ

OCN: TIM

OCN: WKSWPR

OCN: WTR

OSCRING: RING-MISMATCH

PWR: AS-CMD

PWR: BAT-FAIL

STSMON: AIS-P

STSMON: AUTOSW-AIS

STSMON: AUTOSW-LOP (STSMon)

STSMON: AUTOSW-PDI

STSMON: AUTOSW-SDBER

STSMON: AUTOSW-SFBER

STSMON: AUTOSW-UNEQ (STSMon)

STSMON: ERFI-P-CONN

STSMON: ERFI-P-PAYLD

STSMON: ERFI-P-SRVR

STSMON: FAILTOSW-PATH

STSMON: FORCED-REQ

STSMON: LOCKOUT-REQ

STSMON: LOP-P

STSMON: LPBKCRS

STSMON: MAN-REQ

STSMON: PDI-P

STSMON: PLM-P

STSMON: RFI-P

STSMON: SD-P

STSMON: SF-P

STSMON: TIM-P

STSMON: UNEQ-P

STSMON: WKSWPR

STSMON: WTR

STSTERM: AIS-P

STSTERM: ERFI-P-CONN

STSTERM: ERFI-P-PAYLD

STSTERM: ERFI-P-SRVR

STSTERM: LOP-P

STSTERM: PDI-P

STSTERM: PLM-P

STSTERM: RFI-P

STSTERM: SD-P

STSTERM: SF-P

STSTERM: TIM-P

STSTERM: UNEQ-P

VT-MON: AIS-V

VT-MON: AUTOSW-AIS

VT-MON: AUTOSW-LOP (VTMon)

VT-MON: AUTOSW-UNEQ (VTMon)

VT-MON: FAILTOSW-PATH

VT-MON: FORCED-REQ

VT-MON: LOCKOUT-REQ

VT-MON: LOP-V

VT-MON: MAN-REQ

VT-MON: UNEQ-V

VT-MON: WKSWPR

VT-MON: WTR

VT-TERM: AIS-V

VT-TERM: LOP-V

VT-TERM: PLM-V

VT-TERM: RFI-V

VT-TERM: SD-P

VT-TERM: SF-P

VT-TERM: UNEQ-V


2.5  Trouble Notifications

The ONS 15327 uses standard Telcordia categories to characterize levels of trouble. The ONS 15327 reports alarmed trouble notifications and Not-Alarmed (NA) notifications, if selected, in the CTC Alarms window. Alarms typically signify a problem that the user needs to fix, such as an LOS, while Not-Alarmed (NA) notifications do not necessarily need immediate troubleshooting.

Telcordia further divides alarms into Service-Affecting (SA) and NSA status. A Service-Affecting (SA) failure affects a provided service or the network's ability to provide service. For example, the "TRMT-MISS" alarm on page 2-133 is characterized by default as an SA failure. TRMT-MISS occurs when a cable connector is removed from an active DS-1 card port. The default severity assumes that service has been interrupted or moved. If the DS-1 card is in a protection group and the traffic is on the protect card rather than the working card, or if the port with the TRMT-MISS alarm has no circuits provisioned, TRMT-MISS would be raised as NSA because traffic was not interrupted or moved.

2.5.1  Conditions

The term "Condition" refers to any problem detected on an ONS 15327 shelf whether or not the problem is reported (that is, whether or not it generates a trouble notification). Reported conditions include alarms, Not-Alarmed conditions, and Not-Reported (NR) conditions. A snapshot of all current raised conditions on a node, whether they are reported or not, can be retrieved using the CTC Conditions window or using TL1's set of RTRV-COND commands. You can see the actual reporting messages for alarms and NAs in the CTC History tab.

For a comprehensive list of all conditions, refer to the Cisco ONS 15454 and Cisco ONS 15327 TL1 Command Guide.

2.5.2  Severities

The ONS 15327 uses Telcordia standard severities: Critical (CR), Major (MJ), and Minor (MN). Non-Service Affecting (NSA) alarms always have a Minor (MN) severity. Service-Affecting (SA) alarms may be Critical (CR), Major (MJ), or Minor (MN). Critical alarms generally indicate severe, service-affecting trouble that needs immediate correction. A Major (MJ) alarm is a serious alarm, but the trouble has less impact on the network. For SONET signal alarms, traffic loss of traffic on more than five DS-1 circuits is Critical. Loss of traffic on one to five DS-1 circuits is Major (MJ). Loss of traffic on an STS-1, which can hold 28 DS-1 circuits, would be a Critical (CR), Service-Affecting (SA) alarm.

An example of a Non-Service Affecting (NSA) alarm is the "FSTSYNC" condition on page 2-80 (Fast Start Synchronization Mode), which indicates the ONS 15327 is choosing a new timing reference because the previously used reference has failed. The user needs to troubleshoot the loss of the prior timing source, but the loss is not immediately disruptive to service.

Telcordia standard severities are the default settings for the ONS 15327. A user may customize ONS 15327 alarm severities with the alarm profiles feature. For alarm profile procedures, refer to the Cisco ONS 15327 Procedure Guide.

This chapter lists the default profile alarm severity for the Service-Affecting (SA) case of each alarm when it is applicable. Any alarm with a profile value of Critical (CR) or Major (MJ) will, if reported as Non-Service Affecting (NSA) because no traffic is lost, be reported with a Minor (MN) severity instead, in accordance with Telcordia rules.

2.6  Safety Summary

This section covers safety considerations designed to ensure safe operation of the ONS 15327. Personnel should not perform any procedures in this chapter unless they understand all safety precautions, practices, and warnings for the system equipment. Some troubleshooting procedures require installation or removal of cards; in these instances users should pay close attention to the following caution.


Caution Hazardous voltage or energy could be present on the backplane when the system is operating. Use caution when removing or installing cards.


Warning Invisible laser radiation could be emitted from the end of the unterminated fiber cable or connector. Do not stare into the beam directly with optical instruments. Viewing the laser output with certain optical instruments (for example, eye loupes, magnifiers, and microscopes) within a distance of 100 mm could pose an eye hazard. Use of controls or adjustments or performance of procedures other than those specified could result in hazardous radiation exposure.



Warning Class 1 laser product.


2.7  Alarm Procedures

This section list alarms alphabetically and includes some conditions commonly encountered when troubleshooting alarms. The severity, description, and troubleshooting procedure accompany each alarm and condition.


Note When you check the status of alarms for cards, ensure that the alarm filter icon in the lower right corner. When you are done checking for alarms, click the alarm filter icon again to turn filtering back on. For more information about alarm filtering, see the Cisco ONS 15327 Procedure Guide.



Note When checking alarms, ensure that alarm suppression is not enabled on the card or port. For more information about alarm suppression, see the Cisco ONS 15327 Procedure Guide.


2.7.1  AIS

Not Reported (NR), Non-Service Affecting (NSA)

Logical Objects: BITS, DS-1, DS-3

The Alarm Indication Signal condition indicates that this node is detecting AIS in the incoming signal SONET overhead.

Generally, any AIS is a special SONET signal that tells the receiving node that the sending node has no valid signal available to send. AIS is not considered an error. The fault condition AIS is raised by the receiving node on each input when it sees the AIS instead of a real signal. In most cases when this condition is raised, an upstream node is raising an alarm to indicate a signal failure; all nodes downstream from it only raise some type of AIS. This condition clears when you resolved the problem on the upstream node.


Note DS-1 and DS-3 terminal (inward) loopbacks do not transmit an AIS in the direction away from the loopback. Instead of AIS, a continuance of the signal transmitted into the loopback is provided.


Clear the AIS Condition


Step 1 Determine whether there are alarms on the upstream nodes and equipment, especially an "LOS (OC-N)" alarm on page 2-94 or OOS ports.

Step 2 Clear the upstream alarms using the applicable procedures in this chapter.

Step 3 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.2  AIS-L

Not Reported (NR), Non-Service Affecting (NSA)

Logical Object: OC-N

The AIS Line condition indicates that this node is detecting line-level AIS in the incoming signal.

Generally, any AIS is a special SONET signal that tells the receiving node that the sending node has no valid signal available to send. AIS is not considered an error. The fault condition AIS is raised by the receiving node on each input when it sees the signal AIS instead of a real signal. In most cases when this condition is raised, an upstream node is raising an alarm to indicate a signal failure; all nodes downstream from it only raise some type of AIS. This condition clears when you resolved the problem on the upstream node.

Clear the AIS-L Condition


Step 1 Complete the "Clear the AIS Condition" procedure.

Step 2 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.3  AIS-P

Not Reported (NR), Non-Service Affecting (NSA)

Logical Objects: STSMon, STS Term

The AIS Path condition means that this node is detecting AIS in the incoming path.

Generally, any AIS is a special SONET signal that tells the receiving node that the sending node has no valid signal available to send. AIS is not considered an error. The fault condition AIS is raised by the receiving node on each input when it sees the signal AIS instead of a real signal. In most cases when this condition is raised, an upstream node is raising an alarm to indicate a signal failure; all nodes downstream from it only raise some type of AIS. This condition clears when you resolved the problem on the upstream node.

Clear the AIS-P Condition


Step 1 Complete the "Clear the AIS Condition" procedure.

Step 2 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.4  AIS-V

Not Reported (NR), Non-Service Affecting (NSA)

Logical Objects: VTMon, VTTerm

The AIS Virtual Tributary (VT) condition means that this node is detecting AIS in the incoming VT-level path.

Generally, any AIS is a special SONET signal that tells the receiving node that the sending node has no valid signal available to send. AIS is not considered an error. The fault condition AIS is raised by the receiving node on each input when it sees the signal AIS instead of a real signal. In most cases when this condition is raised, an upstream node is raising an alarm to indicate a signal failure; all nodes downstream from it only raise some type of AIS. This condition clears when you resolved the problem on the upstream node.

An AIS-V message on the electrical card is accompanied by an "AIS-P" condition on page 2-19 on the cross connected OC-N card.


Note If the AIS-V occurred on an XTC-28-3 unused circuit, complete the "Clear AIS-V on XTC-28-3 Unused VT Circuits" procedure on page 1-67.


Clear the AIS-V Condition


Step 1 Complete the "Clear the AIS Condition" procedure.

Step 2 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.5  APSB

Minor (MN), Non-Service Affecting (NSA)

Logical Object: OC-N

The Automatic Protection Switching (APS) Channel Byte Failure alarm occurs when line terminating equipment detects protection switching byte failure or an invalid code in the incoming APS signal. Some older, non-Cisco SONET nodes send invalid APS codes if they are configured in a 1+1 protection scheme with newer SONET nodes, such as the ONS 15327. These invalid codes cause an APSB on an ONS node.


Warning Invisible laser radiation could be emitted from the end of the unterminated fiber cable or connector. Do not stare into the beam directly with optical instruments. Viewing the laser output with certain optical instruments (for example, eye loupes, magnifiers, and microscopes) within a distance of 100 mm could pose an eye hazard. Use of controls or adjustments or performance of procedures other than those specified could result in hazardous radiation exposure.



Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15327. Plug the wristband cable into the ESD jack located between the top high-speed and XTC slots.

Clear the APSB Alarm


Step 1 Use an optical test set to examine the incoming SONET overhead to confirm inconsistent or invalid K bytes.

For specific procedures to use the test set equipment, consult the manufacturer. If corrupted K bytes are confirmed and the upstream equipment is functioning properly, the upstream equipment may not interoperate effectively with the ONS 15327.

Step 2 If the alarm does not clear and the overhead shows inconsistent or invalid K bytes, you may need to replace the upstream cards for protection switching to operate properly. Complete the "Physically Replace a Card" procedure.


Caution Removing a card that currently carries traffic on one or more ports can cause a traffic hit. To avoid this, perform an external switch if a switch has not already occurred. See the "Switch Protection Group Traffic with an External Switching Command" procedure.


Note When you replace a card with an identical type of card, you do not need to make any changes to the database.


Step 3 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.6  APSCDFLTK

Minor (MN), Non-Service Affecting (NSA)

Logical Object: OC-N

The APS Default K Byte Received alarm occurs when a bidirectional line switched ring (BLSR) is not properly configured, for example, when a four-node BLSR has one node configured as a path protection. When this misconfiguration occurs, a node in a path protection or 1+1 configuration does not send the two valid K1/K2 APS bytes anticipated by a system configured for BLSR. One of the bytes sent is considered invalid by the BLSR configuration. The K1/K2 byte is monitored by receiving equipment for link-recovery information.

Troubleshooting for APSCDFLTK is often similar to troubleshooting for the "BLSROSYNC" alarm on page 2-34.


Warning Invisible laser radiation could be emitted from the end of the unterminated fiber cable or connector. Do not stare into the beam directly with optical instruments. Viewing the laser output with certain optical instruments (for example, eye loupes, magnifiers, and microscopes) within a distance of 100 mm could pose an eye hazard. Use of controls or adjustments or performance of procedures other than those specified could result in hazardous radiation exposure.



Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15327. Plug the wristband cable into the ESD jack located between the top high-speed and XTC slots.

Clear the APSCDFLTK Alarm


Step 1 Complete the "Identify a Node ID Number or Ring Name" procedure to verify that each node has a unique node ID number.

Step 2 Repeat Step 1 for all nodes in the ring.

Step 3 If two nodes have the same node ID number, complete the "Change a Node ID Number" procedure to change one node's ID number so that each node ID is unique.

Step 4 If the alarm does not clear, verify correct configuration of east port and west port optical fibers. (See the "E-W-MISMATCH" alarm on page 2-58.) West port fibers must connect to east port fibers, and vice versa. The Cisco ONS 15327 Procedure Guide provides a procedure for fibering BLSRs.

Step 5 If the alarm does not clear and if the network is a BLSR, ensure that each protect fiber is connected to another protect fiber and each working fiber is connected to another working fiber. The software does not report any alarm if a working fiber is incorrectly attached to a protection fiber.

Step 6 If the alarm does not clear, complete the "Verify Node Visibility for Other Nodes" procedure.

Step 7 If nodes are not visible, complete the "Verify or Create Node DCC Terminations" procedure to ensure that SONET DCC terminations exist on each node.

Step 8 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.7  APSC-IMP

Minor (MN), Non-Service Affecting (NSA)

Logical Object: OC-N

An Improper SONET APS Code alarm indicates bad or invalid K bytes. The APSC-IMP alarm occurs on OC-N cards in a BLSR configuration. The receiving equipment monitors K bytes or K1 and K2 APS bytes for an indication to switch from the working card to the protect card or vice versa. K1/K2 bytes also contain bits that tell the receiving equipment whether the K byte is valid. The alarm clears when the node receives valid K bytes.


Warning Invisible laser radiation could be emitted from the end of the unterminated fiber cable or connector. Do not stare into the beam directly with optical instruments. Viewing the laser output with certain optical instruments (for example, eye loupes, magnifiers, and microscopes) within a distance of 100 mm could pose an eye hazard. Use of controls or adjustments or performance of procedures other than those specified could result in hazardous radiation exposure.



Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15327. Plug the wristband cable into the ESD jack located between the top high-speed and XTC slots.

Clear the APSC-IMP Alarm


Step 1 Use an optical test set to determine the validity of the K byte signal by examining the received signal.

For specific procedures to use the test set equipment, consult the manufacturer.

If the K byte is invalid, the problem is with upstream equipment and not in the reporting ONS 15327. Troubleshoot the upstream equipment using the procedures in this chapter, as applicable. If the upstream nodes are not ONS 15327s, consult the appropriate user documentation.

Step 2 If the K byte is valid, verify that each node has a ring ID that matches the other node ring IDs. Complete the "Identify a Node ID Number or Ring Name" procedure.

Step 3 Repeat Step 2 for all nodes in the ring.

Step 4 If a node has a ring ID number that does not match the other nodes, make the ring ID number of that node identical to the other nodes. Complete the "Change a Ring Name" procedure.

Step 5 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.8  APSCINCON

Minor (MN), Non-Service Affecting (NSA)

Logical Object: OC-N

An APS Inconsistent alarm means that an inconsistent APS byte is present. The SONET overhead contains K1/K2 APS bytes that notify receiving equipment, such as the ONS 15327, to switch the SONET signal from a working to a protect path. An inconsistent APS code occurs when three consecutive frames do not contain identical APS bytes. Inconsistent APS bytes give the receiving equipment conflicting commands about switching.

Clear the APSCINCON Alarm


Step 1 Look for other alarms, especially the "LOS (OC-N)" alarm on page 2-94, the "LOF (OC-N)" alarm on page 2-90, or the "AIS" condition on page 2-18. Clearing these alarms clears the APSCINCON alarm.

Step 2 If an APSINCON alarm occurs with no other alarms, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC to report a service-affecting problem (1-800-553-2447).


2.7.9  APSCM

Major (MJ), Service Affecting (SA)

Logical Object: OC-N

The APS Channel Mismatch alarm occurs when the ONS 15327should receive a working channel but receives a protection channel. In many cases, the working and protection channels are crossed and the protect channel is active. If the fibers are crossed and the working line is active, the alarm does not occur. The APSCM alarm occurs only on the ONS 15327 when bidirectional protection is used on OC-N cards in a 1+1 configuration.


Warning Invisible laser radiation could be emitted from the end of the unterminated fiber cable or connector. Do not stare into the beam directly with optical instruments. Viewing the laser output with certain optical instruments (for example, eye loupes, magnifiers, and microscopes) within a distance of 100 mm could pose an eye hazard. Use of controls or adjustments or performance of procedures other than those specified could result in hazardous radiation exposure.



Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15327. Plug the wristband cable into the ESD jack located between the traffic and XTC slots.

Clear the APSCM Alarm


Step 1 Verify that the working-card channel fibers are physically connected directly to the adjoining node's working-card channel fibers.

Step 2 If the fibers are correctly connected, verify that the protection-card channel fibers are physically connected directly to the adjoining node's protection-card channel fibers.

Step 3 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447) in order to report a service-affecting problem.


2.7.10  APSCNMIS

Major (MJ), Service Affecting (SA)

Logical Object: OC-N

The APS Node ID Mismatch alarm occurs when the source node ID contained in the SONET K2 byte of the incoming APS channel is not present in the ring map. The APSCNMIS alarm can also occur and clear while a BLSR is being provisioned. If so, you can disregard the temporary occurrence. If the APSCNMIS remains, the alarm clears when a K byte with a valid source node ID is received.

Clear the APSCNMIS Alarm


Step 1 Complete the "Identify a Node ID Number or Ring Name" procedure to verify that each node has a unique node ID number.

Step 2 If the Node ID column contains any two nodes with the same node ID listed, record the repeated node ID.

Step 3 Click Close in the Ring Map dialog box.

Step 4 If two nodes have the same node ID number, complete the "Change a Node ID Number" procedure to change one node's ID number so that each node ID is unique.


Note If the node names shown in the network view do not correlate with the node IDs, log into each node and click the Provisioning > BLSR tabs. The BLSR window shows the node ID of the login node.



Note Applying and removing a lock out on a span causes the ONS 15327 to generate a new K byte. The APSCNMIS alarm clears when the node receives a K byte containing the correct node ID.


Step 5 If the alarm does not clear, use the "Lock Out a BLSR Span" procedure to lock out the span.

Step 6 Complete the "Clear a Ring or Span External Switching Command" procedure to clear the lock out.

Step 7 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447) in order to report a service-affecting problem.


2.7.11  APSIMP

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Object: OC-N

The APS Invalid Code condition occurs if a 1+1 protection group is not properly configured at both nodes to send or receive the correct APS byte. A node that is either configured for no protection or is configured for path protection or BLSR protection does not send the right K2 APS byte anticipated by a system configured for 1+1 protection. The 1+1 protect port monitors the incoming K2 APS byte and raises this alarm if it does not receive the proper type of byte.

The condition is superseded by an APS, APSCM, or APSMM. It is not superseded by AIS or RDI line alarms. It clears when the port receives a valid code for 10ms.

Clear the APSIMP Condition


Step 1 Check the configuration of the other node in the 1+1 protection group. If the far end is not configured for 1+1 protection, create the group.

Step 2 If the other end of the group is properly configured or the alarm does not clear after you have provisioned the group correctly, verify that the working ports and protect ports are cabled correctly.

Step 3 Ensure that both protect ports are configured for SONET.

Step 4 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.12  APSMM

Minor (MN), Non-Service Affecting (NSA)

Logical Object: OC-N

An APS Mode Mismatch failure alarm occurs when a mismatch of the protection switching schemes occurs at the two ends of the span. If one node is provisioned for bidirectional switching, the node at the other end of the span must also be provisioned for bidirectional switching. If one end is provisioned for bidirectional and the other is provisioned for unidirectional, an APSMM alarm occurs in the ONS node that is provisioned for bidirectional. The APSMM alarm occurs in a 1+1 configuration.

Clear the APSMM Alarm


Step 1 For the reporting ONS 15327, display node view and verify the protection scheme provisioning.

a. Click the Provisioning > Protection tabs.

b. Click the 1+1 protection group configured for the OC-N cards.

The chosen protection group is the protection group optically connected (with DCC connectivity) to the far end.

Step 2 Click Edit.

Record whether the Bidirectional Switching check box is checked.

Step 3 Click OK in the Edit Protection Group dialog box.

Step 4 Log into the far-end node and verify that the OC-N 1+1 protection group is provisioned.

Step 5 Verify that the Bidirectional Switching check box matches the checked or unchecked condition of the box recorded in Step 1. If not, change it to match.

Step 6 Click OK.

Step 7 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.13  AS-CMD

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Objects: BP, DS-1, DS-3, EQPT, ETHER, HDGE, NE, OC-N, PWR

The Alarms Suppressed by User Command condition applies to the network element (NE object), backplane, a single card, or a port on a card. It occurs when alarms are suppressed for that object and its subordinate objects; that is, suppressing alarms on a card also suppresses alarms on its ports.

Clear the AS-CMD Condition


Step 1 In node view, click the Conditions tab.

Step 2 Click Retrieve. If you have already retrieved conditions, look under the Object column and Eqpt Type column, and note what entity the condition is reported against, such as a port, slot, or shelf.

If the condition is reported against a slot and card, alarms were either suppressed for the entire card or for one of the ports. Note the slot number and continue with Step 3.

If the condition is reported against the backplane, go to Step 7.

If the condition is reported against the NE object, go to Step 8.

If the Condition window says that the object is "NE," the condition applies to the shelf. Go to Step 8.

Step 3 Determine whether alarms are suppressed for a port and if so, raise the suppressed alarms:

a. Double-click the card to display the card view.

b. Click the Provisioning > Alarm Profiles > Alarm Profiles tabs.

If the Suppress Alarms column check box is checked for a port row, deselect it and click Apply.

If the Suppress Alarms column check box is not checked for a port row, click View > Go to Previous View.

Step 4 In node view if the AS-CMD condition is reported for a card and not an individual port, click the Provisioning > Alarm Profiles > Alarm Profiles tabs.

Step 5 Locate the row number for the reported card slot.

Step 6 Click the Suppress Alarms column check box to deselect the option for the card row.

Step 7 If the condition is reported for the backplane, the alarms are suppressed for cards such as the AIP that are not in the optical or electrical slots. To clear the alarm:

a. In node view, click the Provisioning > Alarm Profiles > Alarm Profiles tabs.

b. In the backplane row, deselect the Suppress Alarms column check box.

c. Click Apply.

Step 8 If the condition is reported for the shelf, cards and other equipment are affected. To clear the alarm:

a. In node view, click the Provisioning > Alarm Profiles > Alarm Profiles tabs if you have not already done so.

b. Click the Suppress Alarms check box located at the bottom of the window to deselect the option.

c. Click Apply.

Step 9 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.14  AS-MT

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Objects: DS-1, DS-3, HDGE, OC-N

The Alarms Suppressed for Maintenance Command condition applies to OC-N and electrical (traffic) cards and occurs when a port is placed in the out-of-service maintenance (OOS-MT) state for loopback testing operations.

Clear the AS-MT Condition


Step 1 Complete the "Clear a Loopback" procedure.

Step 2 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.15  AUD-LOG-LOSS

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Object: NE

The Audit Trail Log Loss condition occurs when the log is 100% full and that the oldest entries are being replaced as new entries are generated. The log capacity is 640 entries. You will have to off-load (save) the log to make room for more entries.

Clear the AUD-LOG-LOSS Condition


Step 1 In node view, click the Maintenance > Audit tabs.

Step 2 Click Retrieve.

Step 3 Click Archive.

Step 4 In the Archive Audit Trail dialog box, navigate to the directory (local or network) where you want to save the file.

Step 5 Enter a name in the File name field.

You do not have to assign an extension to the file. It is readable in any application that supports text files, such as WordPad, Microsoft Word (imported), etc.

Step 6 Click Save.

The 640 entries will be saved in this file. New entries will continue with the next number in the sequence, rather than starting over.

Step 7 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.16  AUD-LOG-LOW

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Object: NE

The Audit Trail Log Low condition occurs when the audit trail log is 80% full.


Note AUD-LOG-LOW is an informational condition. It does not require troubleshooting.


2.7.17  AUTORESET

Minor (MN), Non-Service Affecting (NSA)

Logical Object: EQPT

The Automatic System Reset alarm occurs when you change an IP address or perform any other operation that causes an automatic card-level reboot.

This alarm typically clears after a card reboots (up to ten minutes). If the alarm does not clear, complete the following procedure.


Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15327. Plug the wristband cable into the ESD jack located between the top high-speed and XTC slots.

Clear the AUTORESET Alarm


Step 1 Determine whether there are additional alarms that could have triggered an automatic reset. If there are, troubleshoot these alarms using the applicable section of this chapter.

Step 2 If the card automatically resets more than once a month with no apparent cause, complete the "Physically Replace a Card" procedure.


Caution Removing a card that currently carries traffic on one or more ports can cause a traffic hit. To avoid this, perform an external switch if a switch has not already occurred. See the "Switch Protection Group Traffic with an External Switching Command" procedure.


Note When you replace a card with an identical type of card, you do not need to make any changes to the database.


Step 3 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.18  AUTOSW-AIS

Not Reported (NR), Non-Service Affecting (NSA)

Logical Objects: STSMon, VTMon

The Automatic UPSR Switch Caused by AIS condition indicates that automatic path protection switching occurred because of an AIS condition. The path protection is configured for revertive switching and reverts to the working path after the fault clears. The AIS also clears when the upstream trouble is cleared.

Generally, any AIS is a special SONET signal that tells the receiving node that the sending node has no valid signal available to send. AIS is not considered an error. The fault condition AIS is raised by the receiving node on each input when it sees the signal AIS instead of a real signal. In most cases when this condition is raised, an upstream node is raising an alarm to indicate a signal failure; all nodes downstream from it only raise some type of AIS. This condition clears when you resolved the problem on the upstream node.

Clear the AUTOSW-AIS Condition


Step 1 Complete the "Clear the AIS Condition" procedure.

Step 2 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.19  AUTOSW-LOP (STSMon)

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Object: STSMon

The Automatic UPSR Switch Caused by Loss of Pointer (LOP) condition for the STS monitor (STSMon) indicates that automatic path protection switching occurred because of the "LOP-P" alarm on page 2-91. The path protection is configured for revertive switching and reverts to the working path after the fault clears.

Clear the AUTOSW-LOP (STSMon) Condition


Step 1 Complete the "Clear the LOP-P Alarm" procedure.

Step 2 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.20  AUTOSW-LOP (VTMon)

Minor (MN), Service Affecting (SA)

Logical Object: VTMon

The AUTOSW-LOP alarm for the virtual tributary monitor (VTMon) indicates that automatic path protection switching occurred because of the "LOP-V" alarm on page 2-91. The path protection is configured for revertive switching and reverts to the working path after the fault clears.

Clear the AUTOSW-LOP (VTMon) Alarm


Step 1 Complete the "Clear the LOP-V Alarm" procedure.

Step 2 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.21  AUTOSW-PDI

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Object: STSMon

The Automatic UPSR Switch Caused by Payload Defect Indication (PDI) condition indicates that automatic path protection switching occurred because of a "PDI-P" alarm on page 2-104. The path protection is configured for revertive switching and reverts to the working path after the fault clears.

Clear the AUTOSW-PDI Condition


Step 1 Complete the "Clear the PDI-P Condition" procedure.

Step 2 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.22  AUTOSW-SDBER

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Object: STSMon

The Automatic UPSR Switch Caused by Signal Degrade Bit Error Rate (SDBER) condition indicates that a signal degrade (see the "SD (S-1, DS-3)" condition on page 2-115) caused automatic path protection switching to occur. The path protection is configured for revertive switching and reverts to the working path when the SD is resolved.

Clear the AUTOSW-SDBER Condition


Step 1 Complete the "Clear the SD (DS-1, DS-3) Condition" procedure.

Step 2 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.23  AUTOSW-SFBER

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Object: STSMon

The Automatic USPR Switch Caused by Signal Fail Bit Error Rate (SFBER) condition indicates that the "SF (DS-1, DS-3)" condition on page 2-117 caused automatic path protection switching to occur. The path protection is configured for revertive switching and reverts to the working path when the SF is resolved.

Clear the AUTOSW-SFBER Condition


Step 1 Complete the "Clear the SF (DS-1, DS-3) Condition" procedure.

Step 2 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.24  AUTOSW-UNEQ (STSMon)

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Object: STSMon

The Automatic UPSR Switch Caused by Unequipped condition indicates that an UNEQ alarm caused automatic path protection switching to occur. The path protection is configured for revertive switching and reverts to the working path after the fault clears.

Clear the AUTOSW-UNEQ (STSMon) Condition


Step 1 Complete the "Clear the UNEQ-P Alarm" procedure.

Step 2 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.25  AUTOSW-UNEQ (VTMon)

Minor (MN), Service Affecting (SA)

Logical Object: VTMon

AUTOSW-UNEQ (VTMON) indicates that the "UNEQ-V" alarm on page 2-137 alarm caused automatic path protection protection switching to occur. The path protection is configured for revertive switching and reverts to the working path after the fault clears.

Clear the AUTOSW-UNEQ (VTMon) Alarm


Step 1 Complete the "Clear the UNEQ-V Alarm" procedure.

Step 2 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447) in order to report a service-affecting problem.


2.7.26  BAT-FAIL

Major (MJ), Service-Affecting (SA)

Logical Object: PWR

The Battery Fail alarm occurs when one of the two power supplies (A or B) is not detected. This may be because the supply is removed or is not operational. The alarm does not distinguish between the individual power supplies, so on-site information about the conditions is necessary for troubleshooting.

Clear the BAT-FAIL Alarm


Step 1 At the site, determine which battery is not present or operational.

Step 2 Remove the power cable from the faulty supply.

Step 3 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447) in order to report a service-affecting problem.


2.7.27  BKUPMEMP

Critical (CR), Non-Service Affecting (NSA)

Logical Object: EQPT

The Primary Non-Volatile Backup Memory Failure alarm refers to a problem with the XTC card's flash memory. The alarm occurs when the XTC card is in use and has one of four problems:

The flash manager fails to format a flash partition.

The flash manager fails to write a file to a flash partition.

There is a problem at the driver level.

The code volume fails cyclic redundancy checking (CRC). (CRC is a method to verify for errors in data transmitted to the XTC.)

The BKUPMEMP alarm can also cause the "EQPT" alarm on page 2-55. If the EQPT alarm is caused by BKUPMEMP, complete the following procedure to clear the BKUPMEMP and the EQPT alarm.


Caution It can take up to 30 minutes for software to be updated on a standby XTC card.

Clear the BKUPMEMP Alarm


Step 1 Verify that both XTC cards are powered and enabled by confirming lighted ACT/STBY LEDs on the XTC cards.

Step 2 If both XTC cards are powered and enabled, reset the active XTC card to it standby and make the standby XTC card active. Complete the "Reset the Active XTC Card in CTC" procedure.

Verify that the active card you reset is now standby. The ACT/STBY LED of this card should be amber, and the newly active XTC card LED should be green.

Step 3 If the XTC you reset does not reboot successfully, or the alarm has not cleared, call TAC (1-800-553-2447). If the TAC technician tells you to reseat the card, complete the "Remove and Reinsert (Reseat) the Standby XTC" procedure on page 3-3. If the TAC technician tells you to remove the card and reinstall a new one, follow the "Physically Replace a Card" procedure.


Note When replacing a card with an identical type of card, no additional CTC provisioning is required.



2.7.28  BLSROSYNC

Major (MJ), Service Affecting (SA)

Logical Object: OC-N

The BLSR Out Of Synchronization alarm occurs when you attempt to add or delete a circuit and a node on a working ring loses its DCC connection because all transmit and receive fiber has been removed. CTC cannot generate the ring table and causes the BLSROSYNC alarm.


Warning Invisible laser radiation could be emitted from the end of the unterminated fiber cable or connector. Do not stare into the beam directly with optical instruments. Viewing the laser output with certain optical instruments (for example, eye loupes, magnifiers, and microscopes) within a distance of 100 mm could pose an eye hazard. Use of controls or adjustments or performance of procedures other than those specified could result in hazardous radiation exposure.


Clear the BLSROSYNC Alarm


Step 1 Reestablish cabling continuity to the node reporting the alarm. Refer to the Cisco ONS 15327 Procedure Guide for cabling information.

When the DCC is established between the node and the rest of the BLSR, it becomes visible to the BLSR and should be able to function on the circuits.

Step 2 If alarms occur when you provision the DCCs, see the "EOC" alarm on page 2-52.

Step 3 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447) in order to report a service-affecting problem.


2.7.29  CARLOSS (EQPT)

Major (MJ), Service Affecting (SA)

Logical Object: EQPT

A Carrier Loss on the LAN Equipment alarm generally occurs on optical cards when the ONS 15327 and the workstation hosting CTC do not have a TCP/IP connection. The problem involves the LAN or data circuit used by the RJ-45 (LAN) connector on the XTC card. The CARLOSS alarm does not involve an Ethernet circuit connected to an Ethernet port. The problem is in the connection and not CTC or the ONS 15327.


Warning Invisible laser radiation could be emitted from the end of the unterminated fiber cable or connector. Do not stare into the beam directly with optical instruments. Viewing the laser output with certain optical instruments (for example, eye loupes, magnifiers, and microscopes) within a distance of 100 mm could pose an eye hazard. Use of controls or adjustments or performance of procedures other than those specified could result in hazardous radiation exposure.



Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15327. Plug the wristband cable into the ESD jack located between the top high-speed and XTC slots.

Clear the CARLOSS (EQPT) Alarm


Step 1 Verify connectivity by pinging the ONS 15327 that is reporting the alarm:

a. If you are using a Microsoft Windows operating system, from the Start Menu choose Programs > Accessories > Command Prompt.

b. If you are using a Sun Solaris operating system, from the Common Desktop Environment (CDE) click the Personal Application tab and click Terminal.

c. For both the Sun and Microsoft operating systems, at the prompt type:

ping [ONS 15327 IP address] 

For example, ping 192.1.0.2.

If the workstation has connectivity to the ONS 15327, it shows a "reply from [IP Address]" after the ping. If the workstation does not have connectivity, a "Request timed out" message appears.

Step 2 If the ping is successful, an active TCP/IP connection exists. Restart CTC:

a. Exit from CTC.

b. Reopen the browser.

c. Log into CTC.

Step 3 Verify that the straight-through (Category 5) LAN cable is properly connected and attached to the correct port.

Step 4 If the straight-through (Category 5) LAN cable is properly connected and attached to the port, verify that the cable connects the card to another Ethernet device and is not misconnected to an OC-N card.

Step 5 If you are unable to establish connectivity, replace the straight-through cable with a new known-good cable.

Step 6 If you are unable to establish connectivity, perform standard network or LAN diagnostics. For example, trace the IP route, verify cable continuity, and troubleshoot any routers between the node and CTC.

Step 7 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447) in order to report a service-affecting problem.


2.7.30  CARLOSS (E-Series Ethernet)

Major (MJ), Service Affecting (SA)

Logical Object: ETHER

A Carrier Loss alarm on the LAN E-Series Ethernet (traffic) card is the data equivalent of the "LOS (OC-N)" alarm on page 2-94. The Ethernet card has lost its link and is not receiving a valid signal. The most common causes of the CARLOSS alarm are a disconnected cable, an Ethernet GBIC fiber connected to an optical (traffic) card rather than an Ethernet device, or an improperly installed Ethernet card. Ethernet card ports must be enabled (in service, IS) for CARLOSS to occur. CARLOSS is declared after no signal is received for approximately 2.5 seconds.

The CARLOSS alarm also occurs after a node database is restored. After restoration, the alarm clears in approximately 30 seconds after the node reestablishes Spanning Tree Protocol (STP). The database restoration circumstance applies to the E-series Ethernet cards but not the G1000-2 card, because the G1000-2 card does not use STP and is unaffected by STP reestablishment.


Warning Invisible laser radiation could be emitted from the end of the unterminated fiber cable or connector. Do not stare into the beam directly with optical instruments. Viewing the laser output with certain optical instruments (for example, eye loupes, magnifiers, and microscopes) within a distance of 100 mm could pose an eye hazard. Use of controls or adjustments or performance of procedures other than those specified could result in hazardous radiation exposure.



Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15327. Plug the wristband cable into the ESD jack located between the top high-speed and XTC slots.

Clear the CARLOSS (E-Series Ethernet) Alarm


Step 1 Verify that the fiber cable is properly connected and attached to the correct port.

Step 2 If the fiber cable is properly connected and attached to the port, verify that the cable connects the card to another Ethernet device and is not misconnected to an OC-N card.

Step 3 If no misconnection to an OC-N card exists, verify that the transmitting device is operational. If not, troubleshoot the device.

Step 4 If the alarm does not clear, use an Ethernet test set to determine whether a valid signal is coming into the Ethernet port.

For specific procedures to use the test set equipment, consult the manufacturer.

Step 5 If a valid Ethernet signal is not present and the transmitting device is operational, replace the fiber cable connecting the transmitting device to the Ethernet port.

Step 6 If a valid Ethernet signal is present, complete the "Remove and Reinsert (Reseat) a Card" procedure for the Ethernet (traffic) card.

Step 7 If the alarm does not clear, complete the "Physically Replace a Card" procedure for the Ethernet (traffic) card.


Caution Removing a card that currently carries traffic on one or more ports can cause a traffic hit. To avoid this, perform an external switch if a switch has not already occurred. Consult the "Switch Protection Group Traffic with an External Switching Command" procedure for information.


Note When you replace a card with an identical type of card, you do not need to make any changes to the database.


Step 8 If a CARLOSS alarm repeatedly appears and clears, use the following steps to examine the layout of your network to determine whether the Ethernet circuit is part of an Ethernet manual cross-connect.

If the reporting Ethernet circuit is part of an Ethernet manual cross-connect, then the reappearing alarm could be a result of mismatched STS circuit sizes in the setup of the manual cross-connect. Perform the following steps unless the Ethernet circuit is part of a manual cross-connect:

a. Right-click anywhere in the row of the CARLOSS alarm.

b. Click Select Affected Circuits in the shortcut menu.

c. Record the information in the Type and Size columns of the highlighted circuit.

d. From the examination of the layout of your network, determine which ONS 15327 and card host the Ethernet circuit at the other end of the Ethernet manual cross-connect:

Log into the ONS 15327 at the other end of the Ethernet manual cross-connect.

Double-click the Ethernet card that is part of the Ethernet manual cross-connect.

Click the Circuits tab.

Record the information in the Type and Size columns of the circuit that is part of the Ethernet manual cross-connect. The Ethernet manual cross-connect circuit connects the Ethernet card to an OC-N card at the same node.

e. Determine whether the two Ethernet circuits on each side of the Ethernet manual cross-connect have the same circuit size from the circuit size.

f. If one of the circuit sizes is incorrect, complete the "Delete a Circuit" procedure and reconfigure the circuit with the correct circuit size. For more information, refer to the Cisco ONS 15327 Procedure Guide.

Step 9 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447) in order to report a service-affecting problem.


2.7.31  CARLOSS (G-Series Ethernet)

Major (MJ), Service Affecting (SA)

Logical Object: HDGE

A Carrier Loss alarm on the LAN G-Series Ethernet (traffic) card is the data equivalent of an "LOS (OC-N)" alarm on page 2-94. The Ethernet card has lost its link and is not receiving a valid signal.

CARLOSS on the G1000-2 card is caused by one of two situations:

The G1000-2 port reporting the alarm is not receiving a valid signal from the attached Ethernet device. The CARLOSS can be caused by an improperly connected Ethernet cable or a problem with the signal between the Ethernet device and the G1000-2 port.

If a problem exists in the end-to-end path (including possibly the far-end G1000-2 card), it causes the reporting G1000-2 card to turn off the Gigabit Ethernet transmitter. Turning off the transmitter typically causes the attached device to turn off its link laser, which results in a CARLOSS on the reporting G1000-2 card. The root cause is the problem in the end-to-end path. When the root cause is cleared, the far-end G1000-2 port turns the transmitter laser back on and clears the CARLOSS on the reporting card. If a turned-off transmitter causes the CARLOSS alarm, other alarms such as a "TPTFAIL (G-Series Ethernet)" alarm on page 2-132 or OC-N alarms or conditions on the end-to-end path normally accompany the CARLOSS (G-Series) alarm.

Refer to the Cisco ONS 15327 Reference Manual for a description of the G1000-2 card's end-to-end Ethernet link integrity capability. See also the "TRMT" alarm on page 2-133 for more information about alarms that occur when a point-to-point circuit exists between two G1000-2 cards.

Ethernet card ports must be enabled (in service, IS) for CARLOSS to occur. CARLOSS is declared after no signal is received for approximately 2.5 seconds.


Warning Invisible laser radiation could be emitted from the end of the unterminated fiber cable or connector. Do not stare into the beam directly with optical instruments. Viewing the laser output with certain optical instruments (for example, eye loupes, magnifiers, and microscopes) within a distance of 100 mm could pose an eye hazard. Use of controls or adjustments or performance of procedures other than those specified could result in hazardous radiation exposure.



Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15327. Plug the wristband cable into the ESD jack located between the top high-speed and XTC slots.

Clear the CARLOSS (G-Series Ethernet) Alarm


Step 1 Verify that the fiber cable is properly connected and attached to the correct port.

Step 2 If the fiber cable is correctly connected and attached, verify that the cable connects the card to another Ethernet device and is not misconnected to an OC-N card.

Step 3 If no misconnection to the OC-N card exists, verify that the attached transmitting Ethernet device is operational. If not, troubleshoot the device.

Step 4 Verify that optical receive levels are within the normal range.

For specific procedures to use the test set equipment, consult the manufacturer.

Step 5 If the alarm does not clear, use an Ethernet test set to determine that a valid signal is coming into the Ethernet port.

Step 6 If a valid Ethernet signal is not present and the transmitting device is operational, replace the fiber cable connecting the transmitting device to the Ethernet port.

Step 7 If the alarm does not clear and link autonegotiation is enabled on the G1000-2 port, but the autonegotiation process fails, the G1000-2 card turns off its transmitter laser and reports a CARLOSS alarm. If link autonegotiation has been enabled for the port, determine whether there are conditions that could cause autonegotiation to fail:

a. Confirm that the attached Ethernet device has autonegotiation enabled and is configured for compatibility with the asymmetric flow control on the G1000-2.

b. Confirm that the attached Ethernet device configuration allows reception of flow control frames.

Step 8 If the alarm does not clear, disable and reenable the Ethernet port to attempt to remove the CARLOSS condition. (The autonegotiation process restarts.)

Step 9 If the alarm does not clear and a "TPTFAIL (G-Series Ethernet)" alarm on page 2-132 is also reported, complete the "Clear the TPTFAIL (G-Series Ethernet) Alarm" procedure. If the TPTFAIL alarm is not reported, continue to the next step.


Note When the CARLOSS and the TPTFAIL alarms are reported, the reason for the condition could be the G1000-2's end-to-end link integrity feature taking action on a remote failure indicated by the TPTFAIL alarm.


Step 10 If the TPTFAIL alarm was not reported, determine whether a terminal (inward) loopback has been provisioned on the port:

a. In node view, click the card to go to card view.

b. Click the Conditions tab and the Retrieve button.

c. If LPBKTERMINAL is listed for the port, a loopback is provisioned. Go to Step 11. If IS is listed, go to Step 12.

Step 11 If a loopback was provisioned, complete the "Clear a Loopback" procedure.

On the G1000-2 card, provisioning a terminal loopback causes the transmit laser to turn off. If an attached Ethernet device detects the loopback as a loss of carrier, the attached Ethernet device shuts off the transmit laser to the G1000-2 card. Terminating the transmit laser could raise the CARLOSS alarm because the loopbacked G1000-2 port detects the termination.

If the port does not have a LPBKTERMINAL condition, continue to Step 12.

Step 12 If a CARLOSS alarm repeatedly appears and clears, the reappearing alarm could be a result of mismatched STS circuit sizes in the setup of the manual cross-connect. Perform the following steps if the Ethernet circuit is part of a manual cross-connect:


Note An Ethernet manual cross-connect is used when another vendors' equipment sits between ONS 15327s, and the OSI/TARP-based equipment does not allow tunneling of the ONS 15327 TCP/IP-based DCC. To circumvent a lack of continuous DCC, the Ethernet circuit is manually cross connected to an STS channel riding through the non-ONS network.


a. Right-click anywhere in the row of the CARLOSS alarm.

b. Right-click or left-click Select Affected Circuits in the shortcut menu.

c. Record the information in the Type and Size columns of the highlighted circuit.

d. Examine the layout of your network and determine which ONS 15327 and card host the Ethernet circuit at the other end of the Ethernet manual cross-connect:

Log into the ONS 15327 at the other end of the Ethernet manual cross-connect.

Double-click the Ethernet (traffic) card that is part of the Ethernet manual cross-connect.

Click the Circuits tab.

Record the information in the Type and Size columns of the circuit that is part of the Ethernet manual cross-connect. The cross-connect circuit connects the Ethernet (traffic) card to an OC-N card at the same node.

e. Determine whether the two Ethernet circuits on each side of the Ethernet manual cross-connect have the same circuit size from the circuit size information you recorded.

f. If one of the circuit sizes is incorrect, complete the "Delete a Circuit" procedure and reconfigure the circuit with the correct circuit size. Refer to the Cisco ONS 15327 Procedure Guide for detailed procedures to create circuits.

Step 13 If a valid Ethernet signal is present, complete the "Remove and Reinsert (Reseat) a Card" procedure.

Step 14 If the alarm does not clear, complete the "Physically Replace a Card" procedure for the Ethernet (traffic) card.


Caution Removing a card that currently carries traffic on one or more ports can cause a traffic hit. To avoid this, perform an external switch if a switch has not already occurred. See the "Switch Protection Group Traffic with an External Switching Command" procedure for information.


Note When you replace a card with an identical type of card, you do not need to make any changes to the database.


Step 15 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447) in order to report a service-affecting problem.


2.7.32  CLDRESTART

Not Alarmed (NA), (Non-Service Affecting (NSA)

Logical Object: EQPT

The Cold Restart condition occurs when a card is physically removed and inserted, replaced, or when the ONS 15327 is first powered up.


Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15327. Plug the wristband cable into the ESD jack located between the top high-speed and XTC slots.

Clear the CLDRESTART Condition


Step 1 If the condition fails to clear after the card reboots, complete the "Remove and Reinsert (Reseat) a Card" procedure.

Step 2 If you reinsert a high-speed card, verify the following LED behavior:

The FAIL LED blinks for approximately 30 seconds.

All LEDs blink once and turn off.

The ACT/STBY LED is green (active).

Step 3 If the condition does not clear, complete the "Physically Replace a Card" procedure for the card.


Caution Removing a card that currently carries traffic on one or more ports can cause a traffic hit. To avoid this, perform an external switch if a switch has not already occurred. See the "Switch Protection Group Traffic with an External Switching Command" procedure for information.


Note When you replace a card with an identical type of card, you do not need to make any changes to the database.


Step 4 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.33  COMIOXC

Critical (CR), Service Affecting (SA)

Logical Object: EQPT

The Input/Output Slot To Cross-Connect Communication Failure alarm is caused by a communication error in the XTC card to a high-speed traffic card slot.


Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15327. Plug the wristband cable into the ESD jack located between the top high-speed and XTC slots.

Clear the COMIOXC Alarm


Step 1 Complete the "Reset the Active XTC Card in CTC" procedure on the reporting XTC card.

Verify that the active card you reset is now standby. The ACT/STBY LED of this card should be amber, and the newly active XTC card LED should be green.

Step 2 Complete the "Remove and Reinsert (Reseat) a Card" procedure for the reporting XTC card.

Step 3 If the alarm does not clear, complete the "Physically Replace a Card" procedure for the reporting XTC card.


Note When replacing a card with an identical type of card, no additional CTC provisioning is required.


Step 4 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447) in order to report a service-affecting problem.


2.7.34  COMM-FAIL

Minor (MN), Non-Service Affecting (NSA)

Logical Object: EQPT

The Plug-In Module (card) Communication Failure indicates that there is a communication failure between the TCC2 and the card. The failure could indicate a broken card interface.

Clear the COMM-FAIL Alarm


Step 1 Complete the "Reset a Traffic Card in CTC" procedure for the reporting card.

Step 2 If the alarm does not clear, complete the "Physically Replace a Card" procedure for the card.


Caution Removing a card that currently carries traffic on one or more ports can cause a traffic hit. To avoid this, perform an external switch if a switch has not already occurred. See the "Switch Protection Group Traffic with an External Switching Command" procedure for information.


Note When you replace a card with an identical type of card, you do not need to make any changes to the database.


Step 3 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.35  CONTBUS-A-18

Major (MJ), Non-Service Affecting (NSA)

Logical Object: EQPT

A Communication Failure from XTC A Slot to XTC Slot alarm occurs when the main processor on the XTC card in Slot 5(termed XTC A) loses communication with the coprocessor on the same card.


Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15327. Plug the wristband cable into the ESD jack located between the top high-speed and XTC slots.

Clear the CONTBUS-A-18 Alarm


Step 1 Complete the "Reset the Active XTC Card in CTC" procedure to make the XTC in Slot 6 active.

Verify that the active card you reset is now standby. The ACT/STBY LED of this card should be amber, and the newly active XTC card LED should be green.

Step 2 Position the cursor over the XTC card in Slot 6 and complete the "Reset the Active XTC Card in CTC" procedure to make the standby XTC in Slot 5 active.

Step 3 If the reset card has not rebooted successfully, or the alarm has not cleared, call TAC (1-800-553-2447). If the TAC technician tells you to reseat the card, complete the "Remove and Reinsert (Reseat) the Standby XTC" procedure on page 3-3. If the TAC technician tells you to remove the card and reinstall a new one, follow the "Physically Replace a Card" procedure.


Note When replacing a card with an identical type of card, no additional CTC provisioning is required.



2.7.36  CONTBUS-B-18

Major (MJ), Non-Service Affecting (NSA)

Logical Object: EQPT

A Communication Failure from XTC Slot to XTC slot alarm occurs when the main processor on the XTC card in Slot 6 (termed XTC B) loses communication with the coprocessor on the same card.


Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15327. Plug the wristband cable into the ESD jack located between the top high-speed and XTC slots.

Clear the CONTBUS-B-18 Alarm


Step 1 Position the cursor over the XTC card in Slot 6 and complete the "Reset the Active XTC Card in CTC" procedure to make the XTC in Slot 5 active.

Verify that the active card you reset is now standby. The ACT/STBY LED of this card should be amber, and the newly active XTC card LED should be green.

Step 2 Position the cursor over the XTC card in Slot 5 and complete the "Reset the Active XTC Card in CTC" procedure to make the standby XTC in Slot 6 active.

Step 3 If the reset card has not rebooted successfully, or the alarm has not cleared, call TAC (1-800-553-2447). If the TAC technician tells you to reseat the card, complete the "Remove and Reinsert (Reseat) the Standby XTC" procedure on page 3-3. If the TAC technician tells you to remove the card and reinstall a new one, follow the "Physically Replace a Card" procedure.


Note When replacing a card with an identical type of card, no additional CTC provisioning is required.



2.7.37  CONTBUS-IO-A

Major (MJ), Non-Service Affecting (NSA)

Logical Object: EQPT

An XTC A to Shelf Slot Communication Failure alarm occurs when the XTC card in Slot 5 (XTC A) has lost communication with another card in the shelf The other card is identified by the Object column in the CTC alarm window..

The CONTBUS-IO-A alarm can appear briefly when the ONS 15327 switches to the standby XTC card. In the case of an XTC protection switch, the alarm clears after the other cards establish communication with the new active XTC card. If the alarm persists, the problem is with the physical path of communication from the XTC to the reporting card. The physical path of communication includes the XTC card, the other card, and the backplane.


Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15327. Plug the wristband cable into the ESD jack located between the top high-speed and XTC slots.

Clear the CONTBUS-IO-A Alarm


Step 1 Ensure that the reporting card is physically present in the shelf. Record the card type. Click the Inventory tab to reveal the provisioned type.

If the actual card type and the provisioned card type do not match, see the "MEA (EQPT or FAN)" alarm on page 2-102.

Step 2 If the alarm object is any single card slot other than the standby XTC card in Slot 6, perform a CTC reset of the object card. Complete the "Reset a Traffic Card in CTC" procedure.

Step 3 When you reset the card, verify the following LED behavior:

The FAIL LED blinks for approximately 30 seconds.

All LEDs blink once and turn off.

The ACT/STBY LED is green (active).

Step 4 If the alarm object is the standby XTC in Slot 6, perform a soft reset of this card:

a. Right-click the Slot 6 XTC card.

b. Choose Reset Card from the shortcut menu.

c. Click Yes in the confirmation dialog box. Wait ten minutes to verify that the card you reset completely reboots and becomes the standby card.

Step 5 Verify the following LED behavior:

The FAIL LED blinks for approximately 30 seconds.

All LEDs blink once and turn off.

The ACT/STBY LED is green (active).

Step 6 If CONTBUS-IO-A is raised on several cards at once, complete the "Reset the Active XTC Card in CTC" procedure. Verify that the card reboots as the standby card.

Step 7 Verify that the reset is complete and error-free:

No new alarms appear in the Alarms window in CTC.

If you are looking at the physical ONS 15327, the ACT/STBY LED is illuminated.

If you are looking at the node view of the ONS 15327, an amber LED depiction with "Sby" has replaced the white "LDG" depiction on the card in CTC.

Step 8 If the CTC reset does not clear the alarm, complete the "Remove and Reinsert (Reseat) a Card" procedure for the reporting card.

Step 9 If the reset or replaced card has not rebooted successfully, or the alarm has not cleared, call TAC (1-800-553-2447). If the TAC technician tells you to reseat the card, complete the "Remove and Reinsert (Reseat) the Standby XTC" procedure on page 3-3. If the TAC technician tells you to remove the card and reinstall a new one, follow the "Physically Replace a Card" procedure.


Note When replacing a card with an identical type of card, no additional CTC provisioning is required.



2.7.38  CONTBUS-IO-B

Major (MJ), Non-Service Affecting (NSA)

Logical Object: EQPT

An XTC B to Shelf Slot Communication Failure alarm occurs when the XTC card in Slot 6 (XTC B) has lost communication with another card in the shelf The other card is identified by the Object column in the CTC alarm window..

The CONTBUS-IO-B alarm can appear briefly when the ONS 15327 switches to the standby XTC card. In the case of an XTC protection switch, the alarm clears after the other cards establish communication with the new active XTC card. If the alarm persists, the problem is with the physical path of communication from the XTC to the reporting card. The physical path of communication includes the XTC card, the other card, and the backplane.


Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15327. Plug the wristband cable into the ESD jack located between the top high-speed and XTC slots.

Clear the CONTBUS-IO-B Alarm


Step 1 Ensure that the reporting card is physically present in the shelf. Record the card type. Click the Inventory tab to reveal the provisioned type.

If the actual card type and the provisioned card type do not match, see the "MEA (EQPT or FAN)" alarm on page 2-102.

Step 2 If the alarm object is any single card slot other than the standby XTC card in Slot 5, perform a CTC reset of the object card. Complete the "Reset a Traffic Card in CTC" procedure.

Step 3 When you reset the card, verify the following LED behavior:

The FAIL LED blinks for approximately 30 seconds.

All LEDs blink once and turn off.

The ACT/STBY LED is green (active).

Step 4 If the alarm object is the standby XTC in Slot 5, perform a soft reset of this card:

a. Right-click the Slot 5 XTC card.

b. Choose Reset Card from the shortcut menu.

c. Click Yes in the confirmation dialog box. Wait ten minutes to verify that the card you reset completely reboots and becomes the standby card.

Step 5 Verify the following LED behavior:

The FAIL LED blinks for approximately 30 seconds.

All LEDs blink once and turn off.

The ACT/STBY LED is green (active).

Step 6 If CONTBUS-IO-B is raised on several cards at once, complete the "Reset the Active XTC Card in CTC" procedure. Verify that the card reboots as the standby card.

Step 7 Verify that the reset is complete and error-free:

No new alarms appear in the Alarms window in CTC.

If you are looking at the physical ONS 15327, the ACT/STBY LED is illuminated.

If you are looking at the node view of the ONS 15327, an amber LED depiction with "Sby" has replaced the white "LDG" depiction on the card in CTC.

Step 8 If the CTC reset does not clear the alarm, complete the "Remove and Reinsert (Reseat) a Card" procedure for the reporting card.

Step 9 If the reset or replaced card has not rebooted successfully, or the alarm has not cleared, call TAC (1-800-553-2447). If the TAC technician tells you to reseat the card, complete the "Remove and Reinsert (Reseat) the Standby XTC" procedure on page 3-3. If the TAC technician tells you to remove the card and reinstall a new one, follow the "Physically Replace a Card" procedure.


Note When replacing a card with an identical type of card, no additional CTC provisioning is required.



2.7.39  CTNEQPT-MISMATCH

The CTNEQPT-MISMATCH alarm is not used in this platform in this release. It is reserved for future development.

2.7.40  CTNEQPT-PBPROT

Critical (CR), Service Affecting (SA)

Logical Object: EQPT

The Interconnection Equipment Failure Protect Cross-Connect Card Payload Bus alarm indicates a failure of the main payload between the protect XTC card and the reporting traffic card. The XTC card and the reporting card are no longer communicating through the backplane. The problem exists in the XTC card, the reporting traffic card, or the backplane.


Note If all traffic cards show the CTNEQPT-PBPROT alarm, complete the "Remove and Reinsert (Reseat) a Card" procedure for the standby XTC card. If the reseat fails to clear the alarm, complete the "Physically Replace a Card" procedure for the standby XTC card. Do not physically reseat an active XTC card. Reseating the XTC card disrupts traffic.



Caution It can take up to 30 minutes for software to be updated on a standby XTC card.


Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15327. Plug the wristband cable into the ESD jack located between the top high-speed and XTC slots.

Clear the CTNEQPT-PBPROT Alarm


Step 1 Perform a CTC reset on the standby XTC card. Complete the "Reset a Traffic Card in CTC" procedure. (The procedure is the same for the standby XTC as for the traffic card.)

Resetting the standby XTC card will not make it active. Verify that its LED is amber once the reset is complete.

If the cross-connect reset is not complete and error-free or if the XTC reboots automatically, call TAC (1-800-553-2447).

Step 2 If the alarm does not clear, complete the "Remove and Reinsert (Reseat) a Card" procedure for the standby XTC card.

Step 3 Determine whether the card is an active card or standby card in a protection group. Click the node view Maintenance > Protection tabs, then click the protection group. The cards and their status will be displayed in the list.

Step 4 If the reporting traffic card is the active card in the protection group, complete the "Switch Protection Group Traffic with an External Switching Command" procedure. After you move traffic off the active card, or if the reporting card is standby, continue with the following steps.

Step 5 Complete the "Reset a Traffic Card in CTC" procedure on the reporting card.

Step 6 When you reinsert the high-speed card, verify the following LED behavior:

The FAIL LED blinks for approximately 30 seconds.

All LEDs blink once and turn off.

The ACT/STBY LED is green (active).

Step 7 Verify that the reset is complete and error-free:

No new alarms appear in the Alarms window in CTC.

If you are looking at the physical ONS 15327, the ACT/STBY LED is illuminated.

If you are looking at node view of the ONS 15327, an amber LED depiction with "Sby" has replaced the white "LDG" depiction on the card in CTC.

Step 8 If the alarm does not clear, complete the "Remove and Reinsert (Reseat) a Card" procedure for the reporting card.

Step 9 Complete the "Clear a Protection Group External Switching Command" procedure.

Step 10 If the alarm does not clear, complete the "Remove and Reinsert (Reseat) a Card" procedure for the reporting card.

Step 11 If the alarm does not clear, complete the "Physically Replace a Card" procedure for the standby cross-connect card.


Note When replacing a card with an identical type of card, no additional CTC provisioning is required.


Step 12 If the alarm does not clear, complete the "Physically Replace a Card" procedure for the reporting traffic card.

Step 13 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447) in order to report a service-affecting problem.


2.7.41  CTNEQPT-PBWORK

Critical (CR), Service Affecting (SA)

Logical Object: EQPT

The Interconnection Equipment Failure Working Cross-Connect Card Payload Bus alarm indicates a failure in the main payload bus between the active XTC card the reporting traffic card. The XTC card and the reporting card are no longer communicating through the backplane. The problem exists in the XTC card, the reporting traffic card, or the backplane.


Note If all traffic cards show the CTNEQPT-PBWORK alarm, complete the "Reset the Active XTC Card in CTC" procedure for the active XTC card and then complete the "Remove and Reinsert (Reseat) the Standby XTC" procedure on page 3-3. If the reseat fails to clear the alarm, complete the "Physically Replace a Card" procedure for the XTC card. Do not physically reseat an active XTC card; it disrupts traffic.



Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15327. Plug the wristband cable into the ESD jack located between the top high-speed and XTC slots.

Clear the CTNEQPT-PBWORK Alarm


Step 1 Complete the "Reset the Active XTC Card in CTC" procedure for the active XTC card.


Caution Resetting the active XTC card is traffic-affecting.

Verify that the active card you reset is now standby. The ACT/STBY LED of this card should be amber, and the newly active XTC card LED should be green.

Step 2 Complete the "Reset a Traffic Card in CTC" procedure for the reporting card.

The reboot takes up to ten minutes.

Step 3 Verify that the reset is complete and error-free:

No new alarms appear in the Alarms window in CTC.

If you are looking at the physical ONS 15327, the ACT/STBY LED is illuminated.

If you are looking at node view of the ONS 15327, an amber LED depiction with "Sby" has replaced the white "LDG" depiction on the card in CTC.

Step 4 If the alarm does not clear, complete the "Remove and Reinsert (Reseat) a Card" procedure for the standby XTC card.


Note The ACT/STBY LED of the active card is green. The ACT/STBY LED of the standby card is amber.


Step 5 If the alarm does not clear and the reporting traffic card is the active card in the protection group, complete the "Switch Protection Group Traffic with an External Switching Command" procedure. If the card is standby, or if you have moved traffic off the active card, proceed with the following steps.

Step 6 Complete the "Reset a Traffic Card in CTC" procedure for the reporting card:

While the card resets, the FAIL LED on the physical card blinks and turns off.

While the card resets, the white LED with the letters "LDG" appears on the reset card in CTC.

Step 7 Verify that the reset is complete and error-free:

No new alarms appear in the Alarms window in CTC.

If you are looking at the physical ONS 15327, the ACT/STBY LED is illuminated.

If you are looking at node view of the ONS 15327, an amber LED depiction with "Sby" has replaced the white "LDG" depiction on the card in CTC.

Step 8 If the CTC reset does not clear the alarm, complete the "Remove and Reinsert (Reseat) a Card" procedure for the reporting card.

Step 9 If you reinsert a high-speed card, verify the following LED behavior:

The FAIL LED blinks for approximately 30 seconds.

All LEDs blink once and turn off.

The ACT/STBY LED is green (active).

Step 10 If you switched traffic, complete the "Clear a Protection Group External Switching Command" procedure.

Step 11 If the alarm does not clear, complete the "Physically Replace a Card" procedure for the cross-connect card.


Note When replacing a card with an identical type of card, no additional CTC provisioning is required.


Step 12 If the alarm does not clear, complete the "Physically Replace a Card" procedure for the reporting traffic card.

Step 13 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447) in order to report a service-affecting problem.


2.7.42  DATAFLT

Minor (MN), Non-Service Affecting (NSA)

Logical Object: NE

The Software Data Integrity Fault alarm occurs when the XTC exceeds its Flash memory capacity.


Caution When the system reboots, the last configuration entered is not saved.

Clear the DATAFLT Alarm


Step 1 Complete the "Reset the Active XTC Card in CTC" procedure.

Verify that the active card you reset is now standby. The ACT/STBY LED of this card should be amber, and the newly active XTC card LED should be green.

Step 2 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.43  DBOSYNC

Major (MJ), Non-Service Affecting (NSA)

Logical Object: NE

The standby Database Out Of Synchronization alarm occurs when the standby XTC "To be Active" database does not synchronize with the active database on the active XTC.


Caution If you reset the active XTC while this alarm is raised, you will lose current provisioning.

Clear the DBOSYNC Alarm


Step 1 Save a backup copy of the active XTC database. Complete the "Back Up the Database" procedure in the Cisco ONS 15327 Procedure Guide.

Step 2 Make a minor provisioning change to the active database to see if applying a provisioning change if applying a provisioning change clears the alarm:

a. In node view, click the Provisioning > General tabs.

b. In the Description field, make a small change such as adding a period to the existing entry.

The change causes a database write but will not affect the node state. The write could take up to a minute.

Step 3 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.44  DS3-MISM

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Object: DS-3

The DS-3 Frame Format Mismatch condition indicates a frame format mismatch on a signal transiting the XTC-28-3 card. The condition occurs when the provisioned line type and incoming signal frame format type do no match. For example, if the line type is set to D4 for a DS-1 transiting the XTC-28-3 card, and the incoming signal's frame format is detected as unframed, then the ONS 15327 reports a DS3-MISM condition.


Warning Invisible laser radiation could be emitted from the end of the unterminated fiber cable or connector. Do not stare into the beam directly with optical instruments. Viewing the laser output with certain optical instruments (for example, eye loupes, magnifiers, and microscopes) within a distance of 100 mm could pose an eye hazard. Use of controls or adjustments or performance of procedures other than those specified could result in hazardous radiation exposure.



Note You can only provision DS-1 line frame format on the XTC-28-3 card. DS-3 line format is not provisionable.


Clear the DS3-MISM Condition


Step 1 Display the CTC card view for the reporting (active) XTC-28-3 card.

Step 2 Click the Provisioning > DS1 > Line tabs.

Step 3 For the row on the appropriate port, verify that the Line Type column is set to match the expected incoming signal (ESF, D4, or unframed).

Step 4 If the Line Type drop-down menu does not match the expected incoming signal, select the correct Line Type in the drop-down menu.

Step 5 Click Apply.

Step 6 If the condition does not clear after the user verifies that the provisioned line type matches the expected incoming signal, use an optical test set to verify that the actual signal coming into the ONS 15327 matches the expected incoming signal.

For specific procedures to use the test set equipment, consult the manufacturer.

Step 7 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.45  DUP-IDADDR

Major (MJ), Non-Service Affecting (NSA)

Logical Object: NE

The Duplicate IP Address alarm indicates that the alarmed node's IP address is already in use within the same DCC area.

Clear the DUP-IDADDR Alarm


Step 1 In node view, click the Provisioning > Network > General tabs.

Step 2 In the IP Address field, change the IP address to a unique number.

Step 3 Click Apply.

Step 4 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.46  DUP-NODENAME

Major (MJ), Non-Service Affecting (NSA)

Logical Object: NE

The Duplicate Node Name alarm indicates that the alarmed node's alphanumeric name is already being used within the same DCC area.

Clear the DUP-NODENAME Alarm


Step 1 In node view, click the Provisioning > General tabs.

Step 2 In the Node Name field, enter a unique name for the node.

Step 3 Click Apply.

Step 4 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.47  EOC

Major (MJ), Non-Service Affecting (NSA)

Logical Object: OC-N

The SONET Data Communications Channel (DCC) Termination Failure alarm occurs when the ONS 15327 loses its data communications channel. The DCC is three bytes, D1 through D3, in the SONET overhead. The bytes convey information about Operation, Administration, Maintenance, and Provisioning (OAM&P). The ONS 15327 uses the DCC on the SONET section layer to communicate network management information.


Warning Invisible laser radiation could be emitted from the end of the unterminated fiber cable or connector. Do not stare into the beam directly with optical instruments. Viewing the laser output with certain optical instruments (for example, eye loupes, magnifiers, and microscopes) within a distance of 100 mm could pose an eye hazard. Use of controls or adjustments or performance of procedures other than those specified could result in hazardous radiation exposure.



Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15327. Plug the wristband cable into the ESD jack located between the top high-speed and XTC slots.


Note If a circuit shows an incomplete state when this alarm is raised, the logical circuit is in place. The circuit will be able to carry traffic when the connection issue is resolved. You do not need to delete the circuit when troubleshooting this alarm.


Clear the EOC Alarm


Step 1 If the "LOS (DS-1)" alarm on page 2-92 is also reported, complete the "Clear the LOS (DS-1) Alarm" procedure.

Step 2 If the alarm does not clear on the reporting node, verify the physical connections between the cards and the fiber-optic cables that are configured to carry DCC traffic.

Step 3 If the physical connections are correct and configured to carry DCC traffic, verify that both ends of the fiber span have in-service (IS) ports by checking that the ACT LED on each OC-N card is illuminated.

Step 4 If the ACT LEDs on OC-N cards are on, complete the "Verify or Create Node DCC Terminations" procedure to verify that the DCC is provisioned for the ports at both ends of the fiber span.

Step 5 Repeat Step 4 at the adjacent nodes.

Step 6 If DCC is provisioned for the ends of the span, verify that the OC-N port is active and in service:

a. Confirm that the OC-N card shows a green LED in CTC or on the physical card.

A green LED indicates an active card. An amber LED indicates a standby card.

b. To determine whether the OC-N port is in service, double-click the card in CTC to display the card view.

c. Click the Provisioning > Line tabs.

d. Verify that the State column lists the port as in service (IS).

e. If the State column lists the port as OOS, click the column and click IS from the drop-down menu. Click Apply.

Step 7 If the OC-N card is in service, use an optical test set to determine whether signal failures are present on fiber terminations.

For specific procedures to use the test set equipment, consult the manufacturer.


Caution Using an optical test set disrupts service on the OC-N (traffic) card. It could be necessary to externally switch traffic carrying circuits over to a protection path.

Step 8 If no signal failures exist on terminations, measure power levels to verify that the budget loss is within the parameters of the receiver. See the "1.8.2.3  Optical Card Transmit and Receive Levels" section on page 1-77.

Step 9 If budget loss is within parameters, ensure that fiber connectors are securely fastened and properly terminated. For more information refer to the "Install the Fiber-Optic Cables" procedure in the Cisco ONS 15327 Procedure Guide.

Step 10 If fiber connectors are properly fastened and terminated, complete the "Reset the Active XTC Card in CTC" procedure.

Verify that the active card you reset is now standby. The ACT/STBY LED of this card should be amber, and the newly active XTC card LED should be green.

If the alarm clears when the ONS 15327 switches to the standby XTC, the user can assume that the original active XTC is the cause of the alarm.

Step 11 If the XTC replacement does not clear the alarm, delete the problematic DCC termination:

a. Click the Provisioning > SONET DCC tabs.

b. Highlight the problematic DCC termination.

c. Click Delete.

d. Click Yes at confirmation dialog box.

Step 12 Recreate the DCC termination using the "Provision SONET DCC Terminations" procedure in the Cisco ONS 15327 Procedure Guide.

Step 13 Verify that both ends of the DCC have been recreated at the optical ports.

Step 14 If the alarm has not cleared, call TAC (1-800-553-2447). If the TAC technician tells you to reseat the card, complete the "Remove and Reinsert (Reseat) the Standby XTC" procedure on page 3-3. If the TAC technician tells you to remove the card and reinstall a new one, follow the "Physically Replace a Card" procedure.


Note When replacing a card with an identical type of card, no additional CTC provisioning is required.



2.7.48  EOC-L

Major (MJ), Non-Service Affecting (NSA)

Logical Object: OC-N

The SONET Data Communications Channel (DCC) Termination Failure alarm occurs when the ONS 15327 loses its data communications channel. The DCC is three bytes, D1 through D3, in the SONET overhead. The bytes convey information about Operation, Administration, Maintenance, and Provisioning (OAM&P). The ONS 15327 uses the DCC on the SONET section layer to communicate network management information.


Warning Invisible laser radiation could be emitted from the end of the unterminated fiber cable or connector. Do not stare into the beam directly with optical instruments. Viewing the laser output with certain optical instruments (for example, eye loupes, magnifiers, and microscopes) within a distance of 100 mm could pose an eye hazard. Use of controls or adjustments or performance of procedures other than those specified could result in hazardous radiation exposure.



Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15327. Plug the wristband cable into the ESD jack located at the lower-right outside edge of the shelf assembly.


Note If a circuit shows an incomplete state when this alarm is raised, the logical circuit is in place. The circuit will be able to carry traffic when the connection issue is resolved. You do not need to delete the circuit when troubleshooting this alarm.


Clear the EOC-L Alarm


Step 1 Complete the "Clear the EOC Alarm" procedure.

Step 2 If the alarm has not cleared, call TAC (1-800-553-2447). If the TAC technician tells you to reseat the card, complete the "Remove and Reinsert (Reseat) a Card" procedure. If TAC technician tells you to remove the card and reinstall a new one, follow the "Physically Replace a Card" procedure.


2.7.49  EQPT

Critical (CR), Service Affecting (SA)

Logical Object: EQPT

An Equipment Failure alarm indicates that a hardware failure has occurred on the reporting card.

If the EQPT alarm occurs with a BKUPMEMP alarm, refer to the "BKUPMEMP" section. The BKUPMEMP procedure also clears the EQPT alarm.


Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15327. Plug the wristband cable into the ESD jack located between the top high-speed and XTC slots.

Clear the EQPT Alarm


Step 1 Complete the "Reset a Traffic Card in CTC" procedure for the reporting card:

While the card resets, the FAIL LED on the physical card blinks and turns off.

While the card resets, the white LED with the letters "LDG" appears on the reset card in CTC.

Step 2 Verify that the reset is complete and error-free:

No new alarms appear in the Alarms window in CTC.

If you are looking at the physical ONS 15327, the ACT/STBY LED is illuminated.

If you are looking at node view of the ONS 15327, an amber LED depiction with "Sby" has replaced the white "LDG" depiction on the card in CTC.

Step 3 If the CTC reset does not clear the alarm, complete the "Remove and Reinsert (Reseat) a Card" procedure.

Step 4 If you reinsert a high-speed card, verify the following LED behavior:

The FAIL LED blinks for approximately 30 seconds.

All LEDs blink once and turn off.

The ACT/STBY LED is green (active).

Step 5 If the physical reseat of the card fails to clear the alarm, complete the "Physically Replace a Card" procedure.


Caution Removing a card that currently carries traffic on one or more ports can cause a traffic hit. To avoid this, perform an external switch if a switch has not already occurred. See the "Switch Protection Group Traffic with an External Switching Command" procedure for information.


Note When you replace a card with an identical type of card, you do not need to make any changes to the database.


Step 6 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447) in order to report a service-affecting problem.


2.7.50  EQPT-MISS

Critical (CR), Service Affecting (SA)

Logical Object: FAN

The Replaceable Equipment or Unit Missing alarm is reported against the fan-tray assembly unit. It indicates that the replaceable fan-tray assembly is missing or not fully inserted.


Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15327. Plug the wristband cable into the ESD jack located between the top high-speed and XTC slots.

Clear the EQPT-MISS Alarm


Step 1 If the alarm is reported against the fan, verify that the fan-tray assembly is present.

Step 2 If the fan-tray assembly is present, complete the "Remove and Reinsert Fan-Tray Assembly" procedure.

Step 3 If no fan-tray assembly is present, obtain a fan-tray assembly and complete the "Install the Fan-Tray Assembly" procedure in the Cisco ONS 15327 Procedure Guide.

Step 4 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447) in order to report a service-affecting problem.


2.7.51  ERFI-P-CONN

Not Reported (NR), Non-Service Affecting (NSA)

Logical Objects: STSMon, STSTerm

The Three-Bit (Enhanced) Remote Failure Indication Path Connectivity condition is triggered on DS-1, DS-3, and VT circuits when the "UNEQ-P" alarm on page 2-135 and the "TIM-P" alarm on page 2-132 are raised on the transmission signal.

Clear the ERFI-P-CONN Condition


Step 1 Complete the "Clear the UNEQ-P Alarm" procedure. This should clear the ERFI condition.

Step 2 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.52  ERFI-P-PAYLD

Not Reported (NR), Non-Service Affecting (NSA)

Logical Objects: STSMon, STSTerm

The Three-Bit (Enhanced) Remote Failure Indication Path Payload condition is triggered on DS-1, DS-3, and VT circuits when a PLM-P alarm is raised on the transmission signal.

Clear the ERFI-P-PAYLD Condition


Step 1 Complete the "Clear the PLM-P Alarm" procedure. This should clear the ERFI condition.

Step 2 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.53  ERFI-P-SRVR

Not Reported (NR), Non-Service Affecting (NSA)

Logical Objects: STSMon, STSTerm

The Three-Bit (Enhanced) Remote Failure Indication Path Server condition is triggered on DS-1, DS-3, and VT circuits when the "AIS-P" alarm on page 2-19 or the "LOP-P" alarm on page 2-91 is raised on the transmission signal.

Clear the ERFI-P-SRVR Condition


Step 1 Complete the "Clear the LOP-P Alarm" procedure. This should clear the ERFI condition.

Step 2 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.54  ETH-LINKLOSS

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Object: NE

The Rear Panel Ethernet Link Removed condition, if enabled in the network defaults, is raised under the following conditions:

The node.network.general.AlarmMissingBackplaneLAN field in NE default is enabled.

The node is configured as GNE.

The backplane LAN cable is removed.

Clear the ETH-LINKLOSS Condition


Step 1 To clear this alarm, reconnect the backplane LAN cable. Refer to the Cisco ONS 15327 Procedure Guide for instructions to install this cable.

Step 2 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.55  E-W-MISMATCH

Major (MJ), Service Affecting (SA)

Logical Object: OC-N

A Procedural Error Misconnect East/West Direction alarm occurs when nodes in a ring have an east slot misconnected to another east slot or a west slot misconnected to another west slot. In most cases, the user did not connect the fibers correctly or the ring provisioning plan was flawed. You can physically reconnect the cable to the correct slots to clear the E-W-MISMATCH alarm. Alternately, you can delete and recreate the span in CTC to change the west line and east line designations. The CTC method clears the alarm, but could change the traditional east-west node connection pattern of the ring.


Warning Invisible laser radiation could be emitted from the end of the unterminated fiber cable or connector. Do not stare into the beam directly with optical instruments. Viewing the laser output with certain optical instruments (for example, eye loupes, magnifiers, and microscopes) within a distance of 100 mm could pose an eye hazard. Use of controls or adjustments or performance of procedures other than those specified could result in hazardous radiation exposure.



Note The E-W-MISMATCH alarm also appears during the initial set up of a ring with its East-West slots configured correctly. If the alarm appears during the initial setup, the alarm clears itself shortly after the ring setup is complete.



Note The lower numbered slot at a node is traditionally labeled as the west slot and the higher numbered slot is labeled as the east slot. For example, Slot 1 is west and Slot 4 is east.



Note The physical switch procedure is the recommend method of clearing the E-W-MISMATCH alarm. The physical switch method reestablishes the logical pattern of connection in the ring. However, you can also use CTC to recreate the span and identify the misconnected slots as east and west. The CTC method is useful when the misconnected node is not geographically near the troubleshooter.


Clear the E-W-MISMATCH Alarm with a Physical Switch


Step 1 Diagram the ring setup, including nodes and spans, on a piece of paper or white board.

Step 2 From the view menu, choose Go to Network View.

Step 3 Label each of the nodes on the diagram with the same name that appears on the network map.

Step 4 Right-click each span to reveal the node name/slot/port for each end of the span.

Step 5 Label the span ends on the diagram with the same information. For example, with Node1/Slot12/Port1 to Node2/Slot6/Port1 (2F BLSR OC48, Ring ID=0), label the end of the span that connects Node 1 and Node 2 at the Node 1 end as Slot 12/Port 1. Label the Node 2 end of that same span Slot 6/ Port 1.

Step 6 Repeat Steps 4 and 5 for each span on your diagram.

Step 7 Label the highest slot at each node east and the lowest slot at each node west.

Step 8 Examine the diagram. You should see a clockwise pattern of west slots connecting to east slots for each span. Refer to the Cisco ONS 15327 Procedure Guide for more information about configuring the system.

Step 9 If any span has an east-to-east or west-to-west connection, physically switching the fiber connectors from the card that does not fit the pattern to the card that continues the pattern should clear the alarm.

Step 10 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447) in order to report a service-affecting problem.


Clear the E-W-MISMATCH Alarm in CTC


Step 1 Log into the misconnected node. A misconnected node has both ring fibers connecting it to its neighbor nodes misconnected.

Step 2 Click the Maintenance > BLSR tabs.

Step 3 From the row of information for the fiber span, complete the "Identify a Node ID Number or Ring Name" procedure to identify the node ID, ring name, and the slot and port in the East Line list and West Line columns. Record the information.

Step 4 Click View > Go to Network View.

Step 5 Delete and recreate the BLSR:

a. Click the Provisioning > BLSR tabs.

b. Click the row from Step 3 to select it and click Delete.

c. Click Create.

d. Fill in the ring name and node ID from the information collected in Step 3.

e. Click Finish in the BLSR Creation window.

Step 6 Display node view and click the Maintenance > BLSR tabs.

Step 7 Change the West Line drop-down menu to the slot you recorded for the East Line in Step 3.

Step 8 Change the East Line drop-down menu to the slot you recorded for the West Line in Step 3.

Step 9 Click OK.

Step 10 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447) in order to report a service-affecting problem.


2.7.56  EXCCOL

Minor (MN), Non-Service Affecting (NSA)

Logical Object: EQPT

The Excess Collisions on the LAN alarm indicates that too many collisions are occurring between data packets on the network management LAN, and communications between the ONS 15327 and CTC could be affected.The network management LAN is the data network connecting the workstation running the CTC software to the XTC card. The problem causing the alarm is external to the ONS 15327.

Troubleshoot the network management LAN connected to the XTC card for excess collisions. You may need to contact the system administrator of the network management LAN to accomplish the following steps.

Clear the EXCCOL Alarm


Step 1 Verify that the network device port connected to the XTC card has a flow rate set to 10 Mb, half-duplex.

Step 2 If the port has the correct flow rate and duplex setting, troubleshoot the network device connected to the XTC card and the network management LAN.

Step 3 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.57  EXERCISE-RING-FAIL

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Object: OC-N

The Exercise Ring command issues ring protection switching of the requested channel without completing the actual bridge and switch. The EXERCISE-RING-FAIL condition is raised if the command was issued and accepted but the exercise did not take place.


Note If the exercise command gets rejected due to the existence of a higher priority condition in the ring, EXERCISE-RING-FAIL will not be reported.


Clear the EXERCISE-RING-FAIL Condition


Step 1 Look for and clear, if present, the "LOF (OC-N)" alarm on page 2-90, the "LOS (OC-N)" alarm on page 2-94, or BLSR alarms.

Step 2 Reissue the Exercise Ring command:

a. Click the Maintenance > BLSR tabs.

b. Click the row of the affected ring under the West Switch column.

c. Select Exercise Ring in the pull-down menu.

Step 3 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.58  EXERCISE-SPAN-FAIL

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Object: OC-N

The Exercise Span command issues span switching of the requested channel without completing the actual bridge and switch. The EXERCISE-SPAN-FAILED alarm is raised if the command was issued and accepted but the exercise did not take place.


Note If the exercise command gets rejected due to the existence of a higher priority condition in the span or ring, EXERCISE-SPAN-FAIL will not be reported.


Clear the EXERCISE-SPAN-FAIL Condition


Step 1 Look for and clear, if present, the "LOF (OC-N)" alarm on page 2-90, the "LOS (OC-N)" alarm on page 2-94, or a BLSR alarm.

Step 2 Reissue the Exercise Span command:

a. Click the Maintenance > BLSR tabs.

b. Determine whether the card you would like to exercise is the west card or the east card.

c. Click the row of the affected span under the East Switch or West Switch column.

d. Select Exercise Span in the pull-down menu.

Step 3 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.59  EXT

Minor (MN), Non-Service Affecting (NSA)

Logical Object: ENV

A Failure Detected External to the NE alarm occurs because an environmental alarm is present. For example, a door could be open or flooding may have occurred.

Clear the EXT Alarm


Step 1 In node view, click the Maintenance tab to gather further information about the EXT alarm.

Step 2 Perform your standard operating procedure for the environmental condition.

Step 3 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.60  EXTRA-TRAF-PREEMPT

Major (MJ), Service Affecting (SA)

Logical Object: OC-N

An Extra Traffic Preempted alarm occurs on OC-N cards in two-fiber BLSRs because low-priority traffic directed to the protect system has been preempted by a working system protection switch.

Clear the EXTRA-TRAF-PREEMPT Alarm


Step 1 Verify that the protection switch has occurred by checking the Conditions tab.

Step 2 If a ring switch has occurred, clear the alarm on the working system by following the appropriate alarm procedure in this chapter. For more information about protection switches, refer to the Cisco ONS 15327 Procedure Guide.

Step 3 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.61  FAILTOSW

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Objects: EQPT, OC-N

The Failure to Switch to Protection condition occurs when a working electrical card cannot switch to the protect card in a protection group because another working electrical or optical card with a higher-priority alarm has switched to the protect card.


Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15327. Plug the wristband cable into the ESD jack located between the top high-speed and XTC slots.

Clear the FAILTOSW Condition


Step 1 Look up and troubleshoot the higher-priority alarm. Clearing the higher-priority condition frees the 1:N electrical card or 1+1 optical card and clears the FAILTOSW.

Step 2 If the condition does not clear, replace the working card that is reporting the higher priority alarm by following the "Physically Replace a Card" procedure. This card is the working optical card using the 1+1 protection and not reporting FAILTOSW.

Replacing the working electrical card that is reporting the higher-priority alarm allows traffic to revert to the working slot and the card reporting the FAILTOSW to switch to the protect card.


Caution Removing a card that currently carries traffic on one or more ports can cause a traffic hit. To avoid this, perform an external switch if a switch has not already occurred. See the "Switch Protection Group Traffic with an External Switching Command" procedure for information.


Note When you replace a card with an identical type of card, you do not need to make any changes to the database.


Step 3 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.62  FAILTOSW-PATH

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Objects: STSMon, VTMon

The Fail to Switch to Protection Path condition occurs when the working path does not switch to the protection path on a path protection. Common causes of the FAILTOSW-PATH alarm include a missing or defective protection card or a lock out set on one of the path protection nodes.


Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15327. Plug the wristband cable into the ESD jack located between the top high-speed and XTC slots.

Clear the FAILTOSW-PATH Condition in a Path Protection Configuration


Step 1 Look up and clear the higher priority alarm. Clearing this alarm frees the standby card and clears the FAILTOSW-PATH condition.


Note A higher-priority alarm is an alarm raised on the working DS-N card using the 1:N card protection group. The working DS-N card is reporting an alarm but not reporting a FAILTOSW condition.


Step 2 If the condition does not clear, replace the active OC-N card that is reporting the higher priority alarm. Complete the "Physically Replace a Card" procedure. Replacing the active OC-N card that is reporting the higher priority alarm allows traffic to revert to the active slot. Reverting frees the standby card, which can then take over traffic from the card reporting the lower priority alarm and the FAILTOSW-PATH alarm.


Caution Removing a card that currently carries traffic on one or more ports can cause a traffic hit. To avoid this, perform an external switch if a switch has not already occurred. See the "Switch Protection Group Traffic with an External Switching Command" procedure for information.


Note When you replace a card with an identical type of card, you do not need to make any changes to the database.


Step 3 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.63  FAILTOSWR

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Object: OC-N

The Fail to Switch to Protection Ring condition occurs when a ring switch did not complete because of internal APS problems.

FAILTOSWR clears when one of the following situations occurs:

a physical card pull of the active TCC card (done under TAC supervision).

a node power cycle.

A higher priority event, such as an external switch command.

The next ring switch succeeds.

The cause of the APS switch (such as the "SD (S-1, DS-3)" condition on page 2-115 or the "SF (DS-1, DS-3)" condition on page 2-117) clears.


Warning Invisible laser radiation could be emitted from the end of the unterminated fiber cable or connector. Do not stare into the beam directly with optical instruments. Viewing the laser output with certain optical instruments (for example, eye loupes, magnifiers, and microscopes) within a distance of 100 mm could pose an eye hazard. Use of controls or adjustments or performance of procedures other than those specified could result in hazardous radiation exposure.



Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15327. Plug the wristband cable into the ESD jack located between the top high-speed and XTC slots.

Clear the FAILTOSWR Condition in a BLSR Configuration


Step 1 Perform the EXERCISE RING command on the reporting card:

a. Click the Maintenance > BLSR tabs.

b. Click the row of the affected ring under the West Switch column.

c. Select Exercise Ring in the drop-down menu.

Step 2 If the condition does not clear, choose Go to Network View from the view menu.

Step 3 Look for alarms on OC-N cards that make up the ring or span and troubleshoot these alarms.

Step 4 If clearing other alarms does not clear the FAILTOSWR condition, log into the near-end node.

Step 5 Click the Maintenance > BLSR tabs.

Step 6 Record the OC-N cards listed under West Line and East Line. Ensure that these OC-N cards and ports and port are active and in service:

a. Confirm that the OC-N card shows a green LED in CTC or on the physical card.

A green LED indicates an active card. An amber LED indicates a standby card.

b. Double-click the card in CTC to display the card view.

c. Click the Provisioning > Line tabs.

d. Verify that the State column lists the port as IS.

e. If the State column lists the port as OOS, click the column and choose IS. Click Apply.

Step 7 Verify fiber continuity to the ports on the recorded cards.

Step 8 If fiber continuity to the ports is okay, use an optical test set to verify that a valid signal exists on the line.

For specific procedures to use the test set equipment, consult the manufacturer. Test the line as close to the receiving card as possible.


Caution Using an optical test set disrupts service on the optical (traffic) card. It could be necessary to manually switch traffic carrying circuits over to a protection path.

Step 9 If the signal is valid, clean the fiber according to site practice. If no site practice exists, complete the procedure in the Cisco ONS 15327 Procedure Guide.

If cleaning the fiber does not clear the condition, verify that the power level of the optical signal is within the OC-N card's receiver specifications.


Caution Using an optical test set disrupts service on the optical (traffic) card. It could be necessary to externally switch traffic carrying circuits over to a protection path.

Step 10 If cleaning the fiber does not clear the condition, verify that the power level of the optical signal is within the OC-N card's receiver specifications. The "1.8.2.3  Optical Card Transmit and Receive Levels" section on page 1-77 lists these specifications.

Step 11 Repeat Steps 7 through 10 for any other ports on the card.

Step 12 If the optical power level for all OC-N cards is within specifications, complete the "Physically Replace a Card" procedure for the protect standby OC-N card.


Caution Removing a card that currently carries traffic on one or more ports can cause a traffic hit. To avoid this, perform an external switch if a switch has not already occurred. See the "Switch Protection Group Traffic with an External Switching Command" procedure for information.


Note When you replace a card with an identical type of card, you do not need to make any changes to the database.


Step 13 If the condition does not clear after you replace the BLSR cards on the node one by one, repeat
Steps 4 through 12 for each of the nodes in the ring.

Step 14 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.64  FAILTOSWS

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Object: OC-N

The Failure to Switch to Protection Span condition signals an APS span switch failure. For a four-fiber BLSR, a failed span switch initiates a ring switch. If the ring switch occurs, the FAILTOSWS condition does not appear. If the ring switch does not occur, the FAILTOSWS condition appears. FAILTOSWS clears when one of the following situations occur:

a physical card pull of the active TCC card (done under TAC supervision).

a node power cycle.

A higher priority event, such as an external switch command occurs.

The next span switch succeeds.

The cause of the APS switch (such as the "SD (S-1, DS-3)" condition on page 2-115 or the "SF (DS-1, DS-3)" condition on page 2-117) clears.


Warning Invisible laser radiation could be emitted from the end of the unterminated fiber cable or connector. Do not stare into the beam directly with optical instruments. Viewing the laser output with certain optical instruments (for example, eye loupes, magnifiers, and microscopes) within a distance of 100 mm could pose an eye hazard. Use of controls or adjustments or performance of procedures other than those specified could result in hazardous radiation exposure.



Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15327. Plug the wristband cable into the ESD jack located between the top high-speed and XTC slots.

Clear the FAILTOSWS Condition


Step 1 Perform the EXERCISE SPAN command on the reporting card:

a. Click the Maintenance > BLSR tabs.

b. Determine whether the card you would like to exercise is the west card or the east card.

c. Click the row of the affected span under the East Switch or West Switch column.

d. Select Exercise Span in the drop-down menu.

Step 2 If the condition does not clear, choose Go to Network View from the view menu.

Step 3 Look for alarms on OC-N cards that make up the ring or span and troubleshoot these alarms.

Step 4 If clearing other alarms does not clear the FAILTOSWR condition, log into the near-end node.

Step 5 Click the Maintenance > BLSR tabs.

Step 6 Record the OC-N cards listed under West Line and East Line. Ensure that these OC-N cards and ports and port are active and in service:

a. Confirm that the OC-N card shows a green LED in CTC or on the physical card.

A green LED indicates an active card. An amber LED indicates a standby card.

b. Double-click the card in CTC to display the card view.

c. Click the Provisioning > Line tabs.

d. Verify that the State column lists the port as IS.

e. If the State column lists the port as OOS, click the column and choose IS. Click Apply.

Step 7 If the OC-N cards are active and in service, verify fiber continuity to the ports on the recorded cards.

Step 8 If fiber continuity to the ports is okay, use an optical test set to verify that a valid signal exists on the line.

For specific procedures to use the test set equipment, consult the manufacturer. Test the line as close to the receiving card as possible.


Caution Using an optical test set disrupts service on the optical (traffic) card. It could be necessary to manually switch traffic carrying circuits over to a protection path.

Step 9 If the signal is valid, clean the fiber according to site practice. If no site practice exists, complete the procedure in the Cisco ONS 15327 Procedure Guide.

Step 10 If cleaning the fiber does not clear the condition, verify that the power level of the optical signal is within the OC-N card's receiver specifications. The "1.8.2.3  Optical Card Transmit and Receive Levels" section on page 1-77 lists these specifications.

Step 11 Repeat Steps 7 through 10 for any other ports on the card.

Step 12 If the optical power level for all OC-N cards is within specifications, complete the "Physically Replace a Card" procedure for the protect standby OC-N card.


Caution Removing a card that currently carries traffic on one or more ports can cause a traffic hit. To avoid this, perform an external switch if a switch has not already occurred. See the "Switch Protection Group Traffic with an External Switching Command" procedure for information.


Note When you replace a card with an identical type of card, you do not need to make any changes to the database.


Step 13 If the condition does not clear after you replace the BLSR cards on the node one by one, repeat
Steps 4 through 12 for each of the nodes in the ring.

Step 14 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.65  FAN

Critical (CR), Service Affecting (SA)

Logical Object: FAN

The Fan Failure alarm indicates a problem with the fan-tray assembly. When the fan-tray assembly is not fully functional, the temperature of the ONS 15327 can rise above its normal operating range.


Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15327. Plug the wristband cable into the ESD jack located between the top high-speed and XTC slots.

Clear the FAN Alarm


Step 1 Determine whether the air filter needs replacement. Complete the "Inspect, Clean, and Replace the Reusable Air Filter" procedure on page 3-3.

Step 2 If the filter is clean, complete the "Remove and Reinsert Fan-Tray Assembly" procedure.


Note The fan-tray assembly should run immediately when correctly inserted.


Step 3 If the fan does not run or the alarm persists, complete the "Replace the Fan-Tray Assembly" procedure on page 3-1.

Step 4 If the replacement fan-tray assembly does not operate correctly, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC to report a service-affecting problem (1-800-553-2447).


2.7.66  FANDEGRADE

Major (MJ), Non-Service Affecting (NSA)

Logical Object: FAN

The Partial Fan Failure Speed Control Degradation alarm occurs if fan speed for one of the fans in the fan-tray assembly falls under 500 RPM when read by a tachometry counter.

Clear the FANDEGRADE Alarm


Step 1 Complete the "Clear the FAN Alarm" procedure.

Step 2 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.67  FE-AIS

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Object: DS-3

The Far-End AIS condition occurs when an AIS has occurred at the far-end node. FE-AIS usually occurs in conjunction with a downstream LOS alarm (see the "LOS (OC-N)" alarm on page 2-94).

Generally, any AIS is a special SONET signal that tells the receiving node that the sending node has no valid signal available to send. AIS is not considered an error. The fault condition AIS is raised by the receiving node on each input when it sees the signal AIS instead of a real signal. In most cases when this condition is raised, an upstream node is raising an alarm to indicate a signal failure; all nodes downstream from it only raise some type of AIS. This condition clears when you resolved the problem on the upstream node.

Clear the FE-AIS Condition


Step 1 Complete the "Clear the AIS Condition" procedure.

Step 2 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.68  FE-DS1-MULTLOS

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Object: DS-3

The Far-End Multiple DS-1 LOS Detected condition occurs when multiple DS-1 signals are lost on a far-end DS-1 card. The prefix FE means the main alarm is occurring at the far-end node and not at the node reporting the FE-DS1-MULTLOS condition. Troubleshoot the FE alarm or condition by troubleshooting the main alarm at its source. The secondary alarms or conditions clear when the main alarm clears.

Clear the FE-DS1-MULTLOS Condition


Step 1 To troubleshoot an FE condition, determine which node and card link directly to the card reporting the FE condition.

Step 2 Log into the node that links directly to the card reporting the FE condition.

Step 3 Clear the main alarm. Refer to the appropriate alarm section in this chapter for troubleshooting instructions.

Step 4 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.69  FE-DS1-NSA

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Object: DS-3

The Far End DS-1 Equipment Failure Non-Service Affecting condition occurs when a far-end XTC equipment failure occurs, but does not affect service because the port is protected and traffic is able to switch to the protect port.

The prefix FE means the main alarm is occurring at the far-end node and not at the node reporting the FE-DS1-NSA alarm. Troubleshoot the FE condition by troubleshooting the main alarm at its source. Both the alarms or conditions clear when the main alarm clears.

Clear the FE-DS1-NSA Condition


Step 1 To troubleshoot an FE condition, determine which node and card links directly to the card reporting the FE alarm.

Step 2 Log into the node that links directly to the card reporting the FE condition.

Step 3 Clear the main alarm. Refer to the appropriate alarm section in this chapter for troubleshooting instructions.

Step 4 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.70  FE-DS1-SA

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Object: DS-3

The Far End DS-1 Equipment Failure Service Affecting condition occurs when a far-end equipment failure occurs on an XTC card that affects service because traffic is unable to switch to the protect port.

The prefix FE means the main alarm is occurring at the far-end node and not at the node reporting the FE-DS1-SA alarm. Troubleshoot the FE condition by troubleshooting the main alarm at its source. Both the alarms or conditions clear when the main alarm clears.

Clear the FE-DS1-SA Condition


Step 1 To troubleshoot an FE condition, determine which node and card links directly to the card reporting the FE alarm.

Step 2 Log into the node that links directly to the card reporting the FE condition.

Step 3 Clear the main alarm. Refer to the appropriate alarm section in this chapter for troubleshooting instructions.

Step 4 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.71  FE-DS1-SNGLLOS

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Object: DS-3

The Far-End Single DS-1 LOS condition occurs when a single DS-1 signal is lost on the far-end XTC card. Signal loss also causes the "LOS (OC-N)" alarm on page 2-94. The prefix FE in an alarm or condition means the main alarm is occurring at the far-end node and not at the node reporting the FE-DS1-SNGLLOS alarm. Troubleshoot the FE condition by troubleshooting the main alarm at its source. The secondary alarms or conditions clear when the main alarm clears.

Clear the FE-DS1-SNGLLOS Condition


Step 1 To troubleshoot an FE condition, determine which node and card links directly to the card reporting the FE condition.

Step 2 Log into the node that links directly to the card reporting the FE condition.

Step 3 Clear the main alarm. Refer to the appropriate alarm section in this chapter for troubleshooting instructions.

Step 4 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.72  FE-DS3-NSA

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Object: DS-3

The Far End DS-3 Equipment Failure Non-Service Affecting condition occurs when a far-end XTC-28-3 card equipment failure occurs, but does not affect service because the port is protected and traffic is able to switch to the protect port.

The prefix FE means the main alarm is occurring at the far-end node and not at the node reporting FE-DS3-NSA alarm. Troubleshoot the FE condition by troubleshooting the main alarm at its source. Both the alarms or conditions clear when the main alarm clears.

Clear the FE-DS3-NSA Condition


Step 1 To troubleshoot an FE condition, determine which node and card links directly to the card reporting the FE alarm.

Step 2 Log into the node that links directly to the card reporting the FE condition.

Step 3 Clear the main alarm. Refer to the appropriate alarm section in this chapter for troubleshooting instructions.

Step 4 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.73  FE-DS3-SA

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Object: DS-3

The Far End DS-3 Equipment Failure Service Affecting condition occurs when a far-end equipment failure occurs on an XTC-28-3 card that affects service because traffic is unable to switch to the protect port.

The prefix FE means the main alarm is occurring at the far-end node and not at the node reporting the FE condition. Troubleshoot the FE condition by troubleshooting the main alarm at its source. The secondary alarms or conditions clear when the main alarm clears.

Clear the FE-DS3-SA Condition


Step 1 To troubleshoot an FE condition, determine which node and card links directly to the card reporting the FE alarm.

Step 2 Log into the node that links directly to the card reporting the FE condition.

Step 3 Clear the main alarm. Refer to the appropriate alarm section in this chapter for troubleshooting instructions.

Step 4 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.74  FE-EQPT-NSA

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Object: DS-3

The Far End Common Equipment Failure condition occurs when a non-service affecting equipment failure is detected on the far-end XTC card.

The prefix FE occurs when there is a main alarm at the far-end node and not at the node reporting the FE-EQPT-NSA alarm. Troubleshoot the FE condition or condition by troubleshooting the main alarm at its source. The secondary alarms or conditions clear when the main alarm clears.


Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15327. Plug the wristband cable into the ESD jack located between the top high-speed and XTC slots.

Clear the FE-EQPT-NSA Condition


Step 1 To troubleshoot an FE condition, determine which node and card links directly to the card reporting the FE condition.

Step 2 Log into the node that links directly to the card reporting the FE condition.

Step 3 Clear the main alarm. Refer to the appropriate alarm section in this chapter for troubleshooting instructions.

Step 4 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.75  FE-FRCDWKSWPR-RING

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Object: OC-N

The Far End Ring Working Facility Forced to Switch to Protection condition occurs from a far-end node when a ring is forced from working to protect using the FORCE RING command.

The prefix FE means the main alarm is occurring at the far-end node and not at the node reporting the FE-FRCDWKSWPR-RING condition. Troubleshoot the FE condition by troubleshooting the main alarm at its source. Both the alarms or conditions clear when the main alarm clears.

Clear the FE-FRCDWKSWPR-RING Condition


Step 1 To troubleshoot an FE condition, determine which node and card links directly to the card reporting the FE alarm.

Step 2 Log into the node that links directly to the card reporting the FE condition.

Step 3 Clear the main alarm. See the "Clear a Ring or Span External Switching Command" procedure for instructions.

Step 4 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.76  FE-FRCDWKSWPR-SPAN

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Object: OC-N

The Far End Working Facility Forced to Switch to Protection Span condition occurs from a far-end node when a span on a BLSR is forced from working to protect using the FORCE SPAN command.

The prefix FE means the main alarm is occurring at the far-end node and not at the node reporting the FE-FRCDWKSWPR-SPAN condition. Troubleshoot the FE condition by troubleshooting the main alarm at its source. Both the alarms or conditions clear when the main alarm clears.

Clear the FE-FRCDWKSWPR-SPAN Condition


Step 1 To troubleshoot an FE condition, determine which node and card links directly to the card reporting the FE alarm.

Step 2 Log into the node that links directly to the card reporting the FE condition.

Step 3 Clear the main alarm. See the "Clear a Ring or Span External Switching Command" procedure for instructions.

Step 4 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.77  FE-IDLE

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Object: DS-3

The Far End Idle condition occurs when a far-end node detects an idle DS-3 signal.

The prefix FE occurs when there is a main alarm at the far-end node and not at the node reporting the FE-IDLE condition. Troubleshoot the FE condition or condition by troubleshooting the main alarm at its source. Both alarms clear when the main alarm clears.

Clear the FE-IDLE Condition


Step 1 To troubleshoot the FE condition, determine which node and card links directly to the card reporting the FE condition.

Step 2 Log into the node that links directly to the card reporting the FE condition.

Step 3 Clear the main alarm. Complete the "Clear a Ring or Span External Switching Command" procedure.

Step 4 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.78  FE-LOCKOUTOFPR-SPAN

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Object: OC-N

The Far-End Lock Out of Protection Span condition occurs when a BSLR span is locked out of the protection system from a far-end node using the LOCKOUT SPAN command.

The prefix FE means the main alarm is occurring at the far-end node and not at the node reporting the FE-LOCKOUTOFPR-SPAN condition. Troubleshoot the FE condition by troubleshooting the main alarm at its source. Both the alarms or conditions clear when the main alarm clears.

Clear the FE-LOCKOUTOFPR-SPAN Condition


Step 1 To troubleshoot an FE condition, determine which node and card links directly to the card reporting the FE alarm.

Step 2 Log into the node that links directly to the card reporting the FE condition.

Step 3 Ensure there is no lock out set. See the "Clear a Ring or Span External Switching Command" procedure for instructions.

Step 4 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.79  FE-LOF

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Object: DS-3

The Far End LOF condition occurs when a far-end node reports an "LOF (DS-3)" alarm on page 2-90.

The prefix FE occurs when there is a main alarm at the far-end node and not at the node reporting the FE-LOF condition. Troubleshoot the FE condition or condition by troubleshooting the main alarm at its source. The secondary alarms or conditions clear when the main alarm clears.

Clear the FE-LOF Condition


Step 1 To troubleshoot an FE condition, determine which node and card links directly to the card reporting the FE condition.

Step 2 Log into the node that links directly to the card reporting the FE condition.

Step 3 Complete the "Clear the LOF (DS-3) Alarm" procedure. The procedure also applies to FE-LOF.

Step 4 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.80  FE-LOS

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Object: DS-3

The Far End LOS condition occurs when a far-end node reports an "LOS (DS-3)" alarm on page 2-94.

The prefix FE occurs when there is a main alarm at the far-end node, and not at the node reporting the FE-LOS condition. Troubleshoot the FE condition by troubleshooting the main alarm at its source. The secondary alarms or conditions clear when the main alarm clears.

Clear the FE-LOS Condition


Step 1 To troubleshoot the FE condition, determine which node and card links directly to the card reporting the FE condition.

Step 2 Log into the node that links directly to the card reporting the FE condition.

Step 3 Complete the "Clear the LOF (DS-1) Alarm" procedure.

Step 4 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.81  FE-MANWKSWPR-RING

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Object: OC-N

The Far End Ring Manual Switch of Working Facility to Protect condition occurs when a BLSR working ring is switched from working to protect at a far-end node using the MANUAL RING command.

The prefix FE means the main alarm is occurring at the far-end node and not at the node reporting the FE-MANWKSWPR-RING condition. Troubleshoot the FE condition by troubleshooting the main alarm at its source. Both the alarms or conditions clear when the main alarm clears.

Clear the FE-MANWKSWPR-RING Condition


Step 1 To troubleshoot an FE condition, determine which node and card links directly to the card reporting the FE alarm.

Step 2 Log into the node that links directly to the card reporting the FE condition.

Step 3 Complete the "Clear a Ring or Span External Switching Command" procedure.

Step 4 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.82  FE-MANWKSWPR-SPAN

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Object: OC-N

The Far-End Span Manual Switch Working Facility to Protect condition occurs when a BLSR span is switched from working to protect at the far-end node using the MANUAL SPAN command.

The prefix FE means the main alarm is occurring at the far-end node and not at the node reporting the alarm. Troubleshoot the FE condition by troubleshooting the main alarm at its source. Both the alarms or conditions clear when the main alarm clears.

Clear the FE-MANWKSWPR-SPAN Condition


Step 1 To troubleshoot an FE condition, determine which node and card links directly to the card reporting the FE alarm.

Step 2 Log into the node that links directly to the card reporting the FE condition.

Step 3 Complete the "Clear a Ring or Span External Switching Command" procedure.

Step 4 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.83  FEPRLF

Minor (MN), Non-Service Affecting (NSA)

Logical Object: OC-N

The Far End Protection Line Failure alarm occurs when an APS channel "SF (DS-1, DS-3)" condition on page 2-117 occurs on the protect card coming into the node.


Note The FEPRLF alarm occurs only on the ONS 15327 when bidirectional protection is used on optical (traffic) cards in a 1+1 configuration or BLSR configuration.


Clear the FEPRLF Alarm on a BLSR


Step 1 To troubleshoot the FE condition, determine which node and card links directly to the card reporting the FE alarm.

Step 2 Log into the node that links directly to the card reporting the FE condition.

Step 3 Clear the main alarm. Refer to the appropriate alarm section in this chapter in this chapter for instructions.

Step 4 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.84  FORCED-REQ

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Objects: EQPT, STSMon, VTMon

The Force Switch Request on Facility or Equipment condition occurs when you enter the Force command on a span or card to force traffic from a working card or working span to a protection card or protection span or vice versa. You do not need to clear the condition if you want the Force switch to remain.

Clear the FORCED-REQ Condition


Step 1 Complete the "Clear a Ring or Span External Switching Command" procedure.

Step 2 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.85  FORCED-REQ-RING

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Object: OC-N

The Force Switch Request Ring condition applies to optical trunk cards when the FORCE RING command is applied to two-fiber BLSRs to move traffic from working to protect.

Clear the FORCED-REQ-RING Condition


Step 1 Complete the "Clear the FORCED-REQ Condition" procedure.

Step 2 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.86  FORCED-REQ-SPAN

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Object: OC-N

The Force Switch Request Span condition applies to optical trunk cards in BLSRs when the FORCE SPAN command is applied to a BLSR to force traffic from working to protect or from protect to working.

Clear the FORCED-REQ-SPAN Condition


Step 1 Complete the "Clear the FORCED-REQ Condition" procedure.

Step 2 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.87  FRCDSWTOINT

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Object: NESync

The Force Switch to Internal Timing condition occurs when the user issues a Force command to switch to an internal timing source.


Note FRCDSWTOINT is an informational condition. It does not require troubleshooting.


2.7.88  FRCDSWTOPRI

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Objects: EXTSync, NESync

The Force Switch to Primary Timing Source condition occurs when the user issues a Force command to switch to the primary timing source.


Note FRCDSWTOPRI is an informational condition. It does not require troubleshooting.


2.7.89  FRCDSWTOSEC

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Objects: EXTSync, NESync

The Force Switch to Second Timing Source condition occurs when the user issues a Force command to switch to the second timing source.


Note FRCDSWTOSEC is an informational condition. It does not require troubleshooting.


2.7.90  FRCDSWTOTHIRD

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Objects: EXTSync, NESync

The Force Switch to Third Timing Source condition occurs when the user issues a Force command to switch to the third timing source.


Note FRCDSWTOTHIRD is an informational condition. It does not require troubleshooting.


2.7.91  FRNGSYNC

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Object: NESync

The Free Running Synchronization Mode alarm occurs when the reporting ONS 15327 is in free-run synchronization mode. External timing sources have been disabled and the node is using its internal clock, or the ONS 15327 has lost its designated BITS timing source. After the 24-hour holdover period expires, timing slips may begin to occur on an ONS 15327 relying on an internal clock.


Note If the ONS 15327 is configured to operate from its internal clock, disregard the FRNGSYNC condition.


Clear the FRNGSYNC Condition


Step 1 If the ONS 15327 is configured to operate from an external timing source, verify that the BITS timing source is valid. Common problems with a BITS timing source include reversed wiring and bad timing cards. Refer to the Cisco ONS 15327 Reference Manual for more information about timing.

Step 2 If the BITS source is valid, clear alarms related to the failures of the primary and secondary reference sources, such as a "SYNCPRI" alarm on page 2-129 and a "SYNCSEC" alarm on page 2-129.

Step 3 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447) in order to report a service-affecting problem.


2.7.92  FSTSYNC

Minor (MN), Non-Service Affecting (NSA)

Logical Object: NESync

A Fast Start Synchronization mode alarm occurs when the ONS 15327 is choosing a new timing reference. The previous timing reference has failed.

The FSTSYNC alarm disappears after approximately 30 seconds. If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


Note FSTSYNC is an informational alarm. The alarm does not require troubleshooting.


2.7.93  FULLPASSTHR-BI

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Object: OC-N

The Bidirectional Full Pass-Through Active condition occurs on a non-switching node in a BLSR when the protect channels on the node are active and carrying traffic and there is a change in the receive K byte from No Request.

Clear the FULLPASSTHR-BI Condition


Step 1 Complete the "Clear a Ring or Span External Switching Command" procedure.

Step 2 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.94  HITEMP

Critical (CR), Service-Affecting (SA) for NE

Minor (MN), Non-Service Affecting (NSA) for EQPT

Logical Objects: EQPT, NE

The High Temperature alarm occurs when the temperature of the ONS 15327 is above 122° F (50° C).


Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15327. Plug the wristband cable into the ESD jack located between the top high-speed and XTC slots.

Clear the HITEMP Alarm


Step 1 Verify that the environmental temperature of the room is not abnormally high.

Step 2 If the room temperature is not abnormal, physically ensure that nothing prevents the fan-tray assembly from passing air through the ONS 15327.

Step 3 If airflow is not blocked, physically ensure that blank faceplates fill the ONS 15327 empty slots. Blank faceplates help airflow.

Step 4 If faceplates fill the empty slots, determine whether the air filter needs replacement. Refer to the "Inspect, Clean, and Replace the Reusable Air Filter" procedure on page 3-3.

Step 5 If the filter is clean, complete the "Remove and Reinsert Fan-Tray Assembly" procedure.


Note The fan-tray assembly should run immediately when correctly inserted.


Step 6 If the fan does not run or the alarm persists, complete the "Replace the Fan-Tray Assembly" procedure on page 3-1.

Step 7 If the replacement fan-tray assembly does not operate correctly, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC to report a service-affecting problem (1-800-553-2447) if the alarm applies to the NE, or a non-service-affecting problem if the alarm applies to equipment.


2.7.95  HLDOVRSYNC

Major (MJ), Service-Affecting (SA)

Logical Object: NESync

The Holdover Synchronization Mode alarm indicates a loss of the primary or secondary timing reference. Timing reference loss occurs when line coding on the timing input is different from the configuration on the ONS  15327. It also usually occurs during the selection of a new node reference clock. The HLDOVRSYNC alarm indicates that the ONS 15327 has gone into holdover and is using the ONS 15327 internal reference clock, which is a Stratum 3-level timing device. The alarm clears when primary or secondary timing is reestablished.

Clear the HLDOVRSYNC Alarm


Step 1 Clear additional alarms that relate to timing, such as

FRNGSYNC

FSTSYNC

HLDOVRSYNC

LOF (BITS)

LOS (BITS)

MANSWTOINT

MANSWTOPRI

MANSWTOSEC

MANSWTOTHIRD

SWTOPRI

SWTOSEC

SWTOTHIRD

SYNC-FREQ

SYNCPRI

SYNCSEC

SYNCTHIRD.

Step 2 Reestablish a primary and secondary timing source according to local site practice.

Step 3 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447) in order to report a service-affecting problem.


2.7.96  I-HITEMP

Critical (CR), Service-Affecting (SA) for NE

Logical Object: NE

The Industrial High Temperature alarm occurs when the temperature of the ONS 15327 is above 141.8° F (61° C). This alarm is similar to the HITEMP alarm but is used for the industrial environment. If this alarm is used, you can customize your alarm profile to ignore the lower-temperature HITEMP alarm.


Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15327. Plug the wristband cable into the ESD jack located at the lower-right outside edge of the shelf assembly.

Clear the I-HITEMP Alarm


Step 1 Complete the "Clear the HITEMP Alarm" procedure.

Step 2 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447) in order to report a service-affecting problem.


2.7.97  IMPROPRMVL

Critical (CR), Service Affecting (SA)

Logical Object: EQPT

The Improper Removal alarm occurs when a card is physically removed from its slot before it is deleted from CTC. The card does not need to be in service to cause the IMPROPRMVL alarm; it only needs to be recognized by CTC. The alarm does not appear if you delete the card from CTC before you physically remove the card from the node.


Caution Updating software on a standby XCT card can take up to 30 minutes.


Caution Do not remove a card during a card reboot. If CTC begins to reboot a card before you remove the card, allow the card to finish rebooting. After the card reboots, delete the card in CTC again and physically remove the card before it begins to reboot.


Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15327. Plug the wristband cable into the ESD jack located between the top high-speed and XTC slots.


Note CTC gives the user approximately 15 seconds to physically remove the card before CTC begins a card reboot.


Clear the IMPROPRMVL Alarm


Step 1 In node view, right-click the card reporting the IMPROPRMVL.

Step 2 Choose Delete from the shortcut menu.


Note CTC does not allow you to delete the reporting card if the card is in service, has a circuit mapped to it, is paired in a working protection scheme, has DCC enabled, or is used as a timing reference.


Step 3 If any ports on the card are in service, place them out of service (OOS):


Caution Before placing a port out of service, ensure that no live traffic is present.

a. In node view, double-click the reporting card to display the card view.

b. Click the Provisioning > Line tab.

c. Click the State column of any in-service (IS) ports.

d. Choose OOS to take the ports out of service.

Step 4 If a circuit has been mapped to the card, complete the "Delete a Circuit" procedure.

Step 5 If the card is paired in a protection scheme, delete the protection group:

a. From the view menu, choose Go to Previous View to return to node view.

b. If you are already in node view, click the Provisioning > Protection tabs.

c. Click the protection group of the reporting card.

d. Click Delete.

Step 6 If the card is provisioned for DCC, delete the DCC provisioning:

a. Click the Provisioning > SONET DCC tabs.

b. Click the slots and ports listed in DCC terminations.

c. Click Delete and click Yes in the dialog box that appears.

Step 7 If the card is used as a timing reference, change the timing reference:

a. Click the Provisioning > Timing tabs.

b. Under NE Reference, click the pull-down menu for Ref-1.

c. Change Ref-1 from the listed OC-N card to Internal Clock.

d. Click Apply.

Step 8 Right-click the card reporting the IMPROPRMVL alarm and choose Delete.

Step 9 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447) in order to report a service-affecting problem.


2.7.98  INC-ISD

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Object: DS-3

The DS-3 Idle condition indicates that the DS-3 port is receiving an idle signal, meaning that the payload of the signal contains a repeating pattern of bits. The INC-ISD condition occurs when the transmitting port has an OO-MT state. It is resolved when the OOS state ends.


Note INC-ISD is a condition and not an alarm. It is for information only and does not require troubleshooting.


2.7.99  INHSWPR

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Object: EQPT

The Inhibit Switch To Protect Request on Equipment condition occurs on traffic cards when the ability to switch to protect has been disabled. If the card is part of a 1+1 protection scheme, traffic remains locked onto the working system.

Clear the INHSWPR Condition


Step 1 Complete the "Clear a Protection Group External Switching Command" procedure.

Step 2 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.100  INHSWWKG

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Object: EQPT

The Inhibit Switch To Working Request on Equipment condition occurs on traffic cards when the ability to switch to working has been disabled. If the card is part of a 1+1 protection scheme, traffic remains locked onto the protect system.

Clear the INHSWWKG Condition


Step 1 Complete the "Clear a Protection Group External Switching Command" procedure.

Step 2 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.101  INTRUSION-PSWD

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Object: NE

The Security Intrusion Incorrect Password condition occurs after a user attempts a settable (by Superuser) number of unsuccessful logins, a login with an expired password, or an invalid password. The alarmed user is locked out of the system, and INTRUSION-PSWD condition is raised. This condition is only shown in Superuser login sessions, not login sessions for lower-level users. The INTRUSION-PSWD condition is automatically cleared when a settable lockout timeout expires, or it can be manually cleared in CTC by the Superuser if lockout is permanent.

Clear the INTRUSION-PSWD Condition


Step 1 Click the Provisioning > Security tabs.

Step 2 Click the Clear Security Intrusion Password Alarm button.

Step 3 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.102  INVMACADR

Major (MJ), Non-Service Affecting (NSA)

Object: BP

The Equipment Failure Invalid MAC Address alarm occurs when the ONS 15327 Media Access Control layer address (MAC Address) is invalid. The MAC Address is permanently assigned to the ONS 15327 chassis when it is manufactured. Do not attempt to troubleshoot an INVMACADR. Contact TAC (1-800-553-2447).

2.7.103  KB-PASSTHR

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Object: OC-N

The K Bytes Pass Through Active condition occurs on a non-switching node in a BLSR when the protect channels on the node are not active and the node is in K Byte Pass-Through State.

Clear the KB-PASSTHR Condition


Step 1 Complete the "Clear a Ring or Span External Switching Command" procedure.

Step 2 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.104  KBYTE-APS-CHANNEL-FAILURE

Minor (MN), Non-Service Affecting (NSA)

Logical Object: OC-N

The APS Channel Failure alarm is raised when there a span provisioned for different APS channels on each side. For instance, the alarm is raised if K3 is selected on one end and F1, E2 or Z2 is selected on the other end.

This alarm is also raised during checksum failure occurs if the K1 and K2 bytes are overwritten by test equipment. It is not raised in bidirectional full pass-through or Kbyte pass-through states. The alarm is overridden by AIS-P, LOF, LOS, or SF-BER alarms.

Clear the KBYTE-APS-CHANNEL-FAILURE Alarm


Step 1 The alarm most frequently is raised due to mismatched span provisioning. In this case, reprovision one side of the span with the same parameters. To do this, refer to the Cisco ONS 15327 Procedure Guide.

Step 2 If the error is not caused by misprovisioning, it is due to checksum errors within an OC-N or XTC card. Complete the "Reset the Active XTC Card in CTC" alarm on page 2-142 to allow the CTC to resolve the issue.

Step 3 If third-party equipment is involved, ensure that it is configured for the same APS channel as the Cisco ONS equipment.

Step 4 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.105  LKOUTPR-S

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Object: OC-N

The Lockout of Protection Span condition occurs on a BLSR node when traffic is locked out of a protect span using the LOCKOUT SPAN command.

Clear the LKOUTPR-S Condition


Step 1 Complete the "Clear a Ring or Span External Switching Command" procedure.

Step 2 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.106  LOCKOUT-REQ

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Objects: EQPT, OC-N, STSMon, VTMon

The Lock Out Switch Request on Facility or Equipment condition occurs when a user initiates a lock out switch request for an OC-N card or a lock out switch request on a path protection at the path level. A lock out prevents protection switching. Clearing the lock out again allows protection switching and clears the LOCKOUT-REQ condition.

Clear the LOCKOUT-REQ Condition


Step 1 Complete the "Clear a Ring or Span External Switching Command" procedure.

Step 2 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.107  LOCKOUT-REQ-RING

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Object: OC-N

The Lock Out Switch Request Ring condition occurs when a LOCKOUT RING command is applied to a BLSR to prevent all protection switching on the ring.

Clear the LOCKOUT-REQ-RING Condition


Step 1 Complete the "Clear a Ring or Span External Switching Command" procedure.

Step 2 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.108  LOF (BITS)

Major (MJ), Service Affecting (SA)

Logical Object: BITS

The Loss of Frame (LOF) BITS alarm occurs when a port on the XTC BITS input detects an LOF on the incoming BITS timing reference signal. LOF indicates that the receiving ONS 15327 has lost frame delineation in the incoming data.


Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15327. Plug the wristband cable into the ESD jack located between the top high-speed and XTC slots.


Note The procedure assumes that the BITS timing reference signal is functioning properly. It also assumes that the alarm is not appearing during node turn up.


Clear the LOF (BITS) Alarm


Step 1 Verify that the framing and line coding match between the BITS input and the XTC:

a. In node view or card view, note the slot and port reporting the alarm.

b. Find the framing and coding formats of the external BITS timing source. The formats should be in the user documentation for the external BITS timing source or on the timing source itself.

c. Click the Provisioning > Timing tabs to display the General Timing window.

d. Verify that the Coding field matches the coding of the BITS timing source (B8ZS or AMI).

e. If the coding does not match, click Coding and choose the appropriate coding from the drop-down menu.

f. Verify that the Framing field matches the framing of the BITS timing source, either SF (D4) or ESF.

g. If the framing does not match, click Framing and choose the appropriate framing from the drop-down menu.


Note On the timing subtab, the B8ZS coding field is normally paired with ESF in the Framing field and the AMI coding field is normally paired with SF (D4) in the Framing field.


Step 2 If the alarm does not clear when the line framing and line coding match between the BITS input and the XTC, complete the "Physically Replace a Card" procedure for the XTC card.


Note When replacing a card with an identical type of card, no additional CTC provisioning is required.


Step 3 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447) in order to report a service-affecting problem.


2.7.109  LOF (DS-1)

Major (MJ), Service Affecting (SA)

Logical Object: DS-1

The DS-1 LOF alarm indicates that the receiving ONS 15327 has lost frame delineation in an incoming DS-1 data stream. Or the transmitting equipment could have its framing set to a format that differs from the receiving ONS 15327.

Clear the LOF (DS-1) Alarm


Step 1 Verify that the line framing and line coding match between the DS-1 port and the signal source:

a. In CTC, note the slot and port reporting the alarm.

b. Find the coding and framing formats of the signal source for the card reporting the alarm. You may need to contact your network administrator for the format information.

c. Display the card view of the reporting XTC.

d. Click the Provisioning > DS1 > Line tabs.

e. Verify that the line type of the reporting port matches the line type of the signal source (DS4 and DS4, unframed and unframed, or ESF and ESF). If the signal source line type does not match the reporting port, click the Line Type cell to reveal a drop-down menu and choose the matching type.

f. Verify that the reporting Line Coding matches the signal source's line coding (AMI and AMI or B8ZS and B8ZS). If the signal source line coding does not match the reporting port, click the Line Coding cell and choose the right type from the drop-down menu.

g. If the signal source line coding does not match the reporting port, click the Line Coding column and choose the appropriate type from the drop-down menu.

h. Click Apply.


Note On the DS-1 Line tab, the B8ZS coding field is normally paired with ESF in the Line Type field. AMI coding is normally paired with D4 in the Line Type field.


Step 2 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447) in order to report a service-affecting problem.


2.7.110  LOF (DS-3)

Critical (CR), Service Affecting (SA)

Logical Object: DS-3

The DS-3 LOF alarm indicates that the receiving ONS 15327 has lost frame delineation in the incoming DS-3 data stream. The framing of the transmitting equipment could be set to a format that differs from the receiving ONS 15327. On XTC-28-3 cards, the alarm occurs only on DS-1 lines with the provisionable framing format set to SF (D4) and not on cards with the provisionable framing format set to unframed.

Clear the LOF (DS-3) Alarm


Step 1 Complete the "Clear the LOF (DS-1) Alarm" procedure.

Step 2 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447) in order to report a service-affecting problem.


2.7.111  LOF (OC-N)

Critical (CR), Service Affecting (SA)

Logical Object: OC-N

The LOF alarm occurs when a port on the reporting OC-N card has an LOF condition. LOF indicates that the receiving ONS 15327 has lost frame delineation in the incoming data. LOF occurs when the SONET overhead loses a valid framing pattern for 3 milliseconds. Receiving two consecutive valid A1/A2 framing patterns clears the alarm.

LOF on an OC-N card is sometimes an indication that the OC-N card reporting the alarm expects a specific line rate and the input line rate source does not match the input line rate of the optical receiver.


Warning Invisible laser radiation could be emitted from the end of the unterminated fiber cable or connector. Do not stare into the beam directly with optical instruments. Viewing the laser output with certain optical instruments (for example, eye loupes, magnifiers, and microscopes) within a distance of 100 mm could pose an eye hazard. Use of controls or adjustments or performance of procedures other than those specified could result in hazardous radiation exposure.



Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15327. Plug the wristband cable into the ESD jack located between the top high-speed and XTC slots.

Clear the LOF (OC-N) Alarm


Step 1 Verify cabling continuity to the port reporting the alarm.

Step 2 If cabling continuity is correct, clean the fiber connectors according to site practice. If no site practice exists, complete the procedure in the Cisco ONS 15327 Procedure Guide.

Step 3 If the alarm does not clear, see the "1.1  Network Troubleshooting Tests" section on page 1-2 to isolate the fault causing the LOF alarm.

Step 4 If the alarm does not clear, or if you need assistance conducting network troubleshooting tests, call TAC to report a service-affecting problem (1-800-553-2447).


2.7.112  LOP-P

Critical (CR), Service Affecting (SA)

Logical Objects: STSMon, STSTerm

A Loss of Pointer Path alarm indicates that the SONET path pointer in the overhead has been lost. LOP occurs when valid H1/H2 pointer bytes are missing from the overhead. Receiving equipment monitors the H1/H2 pointer bytes to locate the SONET payload. An LOP-P alarm occurs when eight, nine, or ten consecutive frames do not have valid pointer values. The alarm clears when three consecutive valid pointers are received.

The LOP-P alarm can occur when the received payload does not match the provisioned payload. The alarm is caused by a circuit type mismatch on the concatenation facility. For example, if an STS-1 is sent across a circuit provisioned for STS-3c, an LOP-P alarm occurs.


Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15327. Plug the wristband cable into the ESD jack located between the top high-speed and XTC slots.

Clear the LOP-P Alarm


Step 1 In node view, click the Circuits tab and view the alarmed circuit.

Step 2 Verify that the correct circuit size is listed in the Size column. If the size is different from what is expected, such as an STS 3c instead of an STS1, this will cause the alarm.

Step 3 If you have been monitoring the circuit with optical test equipment, a mismatch between the provisioned circuit size and the size expected by the test set can cause this alarm. Ensure that the test set monitoring is set up for the same size as the circuit provisioning.

For instructions to use the optical test set, consult the manufacturer.

Step 4 If you have not been using a test set, or if the test set is correctly set up, the error is in the provisioned CTC circuit size. Complete the "Delete a Circuit" procedure.

Step 5 Recreate the circuit for the correct size. For instructions, see the Cisco ONS 15327 Procedure Guide.

Step 6 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447) in order to report a service-affecting problem.


2.7.113  LOP-V

Major (MJ), Service Affecting (SA)

Logical Objects: VTMon, VTTerm

The LOP VT alarm indicates a loss of pointer at the VT level.

The LOP-V alarm can occur when the received payload does not match the provisioned payload. LOP-V is caused by a circuit size mismatch on the concatenation facility.

Clear the LOP-V Alarm


Step 1 Complete the "Clear the LOP-P Alarm" procedure.

Step 2 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447) in order to report a service-affecting problem.


2.7.114  LOS (BITS)

Major (MJ), Service Affecting

Logical Object: BITS

The BITS LOS alarm indicates that the XTC card has an LOS from the BITS timing source. The LOS (BITS-N) means that the BITS clock or the connection to the BITS clock failed.


Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15327. Plug the wristband cable into the ESD jack located between the top high-speed and XTC slots.

Clear the LOS (BITS) Alarm


Step 1 Verify the wiring connection from the BITS clock pin fields on the ONS 15327 MIC to the timing source.

Step 2 If wiring is correct, verify that the BITS clock is operating properly.

Step 3 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447) in order to report a service-affecting problem.


2.7.115  LOS (DS-1)

Major (MJ), Service Affecting (SA)

Logical Object: DS-1

A LOS (DS-1) alarm for a DS-1 port occurs when the port on the card is in service but no signal is being received. The cabling is not correctly connected to the card, or no signal exists on the line.


Warning Invisible laser radiation could be emitted from the end of the unterminated fiber cable or connector. Do not stare into the beam directly with optical instruments. Viewing the laser output with certain optical instruments (for example, eye loupes, magnifiers, and microscopes) within a distance of 100 mm could pose an eye hazard. Use of controls or adjustments or performance of procedures other than those specified could result in hazardous radiation exposure.



Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15327. Plug the wristband cable into the ESD jack located between the top high-speed and XTC slots.

Clear the LOS (DS-1) Alarm


Step 1 Verify that the fiber cable is properly connected and attached to the correct port.

If an optical TDM signal such as an OC-3 or OC-12 is plugged into an E1000 or G1000 card GBIC connector, this can trigger an LOS.

Step 2 Consult site records to determine whether the port raising the alarm has been assigned.

Step 3 If the port is not currently assigned, place the port out of service using the following steps. LOS can be caused by a non-assigned port placed in service (IS).

a. Double-click the card to display the card view.

b. Click the Maintenance > Loopback tabs.

c. Look under the State column to determine the port's status.

Step 4 If the port is assigned, verify that the correct port is in service:

a. To confirm this physically, confirm that the card shows a green LED on the physical card.

A green LED indicates an active card. An amber LED indicates a standby card.

b. To determine this virtually, double-click the card in CTC to display the card view.

Click the Provisioning > Line tabs.

Verify that the State column lists the port as IS.

If the State column lists the port as OOS, click the column and choose IS. Click Apply.

Step 5 Use a test set to confirm that a valid signal exists on the line. Test the line as close to the receiving card as possible. For specific procedures to use the test set equipment, consult the manufacturer.

Step 6 Ensure that the transmit and receive outputs from the DSx panel to your equipment are properly connected.

Step 7 If there is a valid signal, replace the electrical connector on the ONS 15327.

Step 8 If a valid Ethernet signal is not present and the transmitting device is operational, replace the fiber cable connecting the transmitting device to the Ethernet port.

Step 9 Repeat Steps 1 to 8 for any other port on the card that reports the LOS.

Step 10 If no other alarms are present that could be the source of the LOS (DS-1), or if clearing an alarm did not clear the LOS, complete the "Physically Replace a Card" procedure for the reporting card.


Caution Removing a card that currently carries traffic on one or more ports can cause a traffic hit. To avoid this, perform an external switch if a switch has not already occurred. See the "Switch Protection Group Traffic with an External Switching Command" procedure.


Note When you replace a card with an identical type of card, you do not need to make any changes to the database.


Step 11 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447) in order to report a service-affecting problem.


2.7.116  LOS (DS-3)

Critical (CR), Service Affecting (SA)

Logical Object: DS-3

The LOS (DS-3) for a DS-3 port occurs when the port on the card is in service but no signal is being received.The cabling is not correctly connected to the card, or no signal exists on the line. Possible causes for no signal on the line include upstream equipment failure or a fiber cut.


Warning Invisible laser radiation could be emitted from the end of the unterminated fiber cable or connector. Do not stare into the beam directly with optical instruments. Viewing the laser output with certain optical instruments (for example, eye loupes, magnifiers, and microscopes) within a distance of 100 mm could pose an eye hazard. Use of controls or adjustments or performance of procedures other than those specified could result in hazardous radiation exposure.



Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15327. Plug the wristband cable into the ESD jack located between the top high-speed and XTC slots.


Note If a circuit shows an incomplete state when this alarm is raised, the logical circuit is in place. The circuit will be able to carry traffic when the connection issue is resolved. You do not need to delete the circuit when troubleshooting this alarm.


Clear the LOS (DS-3) Alarm


Step 1 Complete the "Clear the LOS (DS-1) Alarm" procedure.

Step 2 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447) in order to report a service-affecting problem.


2.7.117  LOS (OC-N)

Critical (CR), Service Affecting (SA)

Logical Object: OC-N

A LOS alarm on an OC-N port occurs when a SONET receiver detects an all-zero pattern for 10 microseconds or longer. An LOS alarm means the upstream transmitter has failed. If an OC-N LOS alarm is not accompanied by additional alarms, a fiber break is usually the cause of the alarm. The condition clears when two consecutive valid frames are received.


Warning Invisible laser radiation could be emitted from the end of the unterminated fiber cable or connector. Do not stare into the beam directly with optical instruments. Viewing the laser output with certain optical instruments (for example, eye loupes, magnifiers, and microscopes) within a distance of 100 mm could pose an eye hazard. Use of controls or adjustments or performance of procedures other than those specified could result in hazardous radiation exposure.



Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15327. Plug the wristband cable into the ESD jack located between the top high-speed and XTC slots.


Note If a circuit shows an incomplete state when this alarm is raised, the logical circuit is in place. The circuit will be able to carry traffic when the connection issue is resolved. You do not need to delete the circuit when troubleshooting this alarm.


Clear the LOS (OC-N) Alarm


Step 1 Verify fiber continuity to the port.

Step 2 If the cabling is correct, verify that the correct port is in service.

a. Confirm that the card shows a green LED in CTC or on the physical card.

A green LED indicates an active card. An amber LED indicates a standby card.

b. To determine whether the OC-N port is in service, double-click the card in CTC to display the card view.

c. Click the Provisioning > Line tabs.

d. Verify that the State column lists the port as in service (IS).

e. If the State column lists the port as OOS, click the column and choose IS. Click Apply.

Step 3 If the correct port is in service, clean the fiber connectors according to site practice. If no site practice exists, complete the procedure in the Cisco ONS 15327 Procedure Guide.

Step 4 If the alarm does not clear, verify that the power level of the optical signal is within the OC-N card's receiver specifications. The "1.8.2.3  Optical Card Transmit and Receive Levels" section on page 1-77 lists these specifications for each card.

Step 5 If optical power level is within specifications, use an optical test set to verify that a valid signal exists on the line.

For specific procedures to use the test set equipment, consult the manufacturer. Test the line as close to the receiving card as possible.

Step 6 Repeat Steps 1 through 5 for any other port on the card reporting the alarm.

Step 7 If the alarm does not clear, look for and troubleshoot any other alarm that may identify the source of the problem.

Step 8 If no other alarms exist that could be the source of the LOS, or if clearing an alarm did not clear the LOS (OC-N), complete the "Physically Replace a Card" procedure for the reporting card.


Caution Removing a card that currently carries traffic on one or more ports can cause a traffic hit. To avoid this, perform an external switch if a switch has not already occurred. See the "Switch Protection Group Traffic with an External Switching Command" procedure.


Note When you replace a card with an identical type of card, you do not need to make any changes to the database.


Step 9 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447) in order to report a service-affecting problem.


2.7.118  LPBKCRS

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Object: STSMon

The Loopback Cross-Connect condition indicates that there is a software cross-connect loopback active between a traffic (optical) card and a cross-connect card. A cross-connect loopback is a sub-line speed test that does not affect traffic.

For more information on loopbacks, see the "1.2  Identify Points of Failure on a DS-N Circuit Path" section on page 1-5.


Note XC loopbacks are sub-line speed and do not affect traffic.


Clear the LBKCRS Condition


Step 1 To remove the loopback cross-connect condition, double-click the traffic card in CTC to display the card view.

Step 2 Click the Provisioning > SONET STS tabs.

Step 3 Under the XC Loopback column, deselect the check box for the port.

Step 4 Click Apply.

Step 5 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.119  LPBKFACILITY (DS-1 or DS-3)

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Objects: DS-1, DS-3

A Loopback Facility condition occurs when a software facility (line) loopback is active for a port on the reporting XTC card.

For more information about loopbacks, see the "1.2  Identify Points of Failure on a DS-N Circuit Path" section on page 1-5.


Caution CTC permits loopbacks to be performed on an in-service (IS) circuit. Loopbacks are service-affecting.


Note XTC-28-3 cards only support facility loopbacks on DS-1 circuits.


Clear the LPBKFACILITY (DS-1 or DS-3) Condition


Step 1 In node view, double-click the reporting XTC-28-3 card to display the card view.

Step 2 Click the Maintenance > DS3 tab.

If the condition is reported against a DS-1 line, also click the DS1 tab.

Step 3 Complete the "Clear a Loopback" procedure.

Step 4 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.120  LPBKFACILITY (G-Series Ethernet)

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Object: HDGE

A Loopback Facility condition occurs when a software facility (line) loopback is active for a port on the reporting G-Series Ethernet card.

For more information about loopbacks, see the "1.2  Identify Points of Failure on a DS-N Circuit Path" section on page 1-5.


Caution CTC permits loopbacks to be performed on an in-service (IS) circuit. Loopbacks are service-affecting.

Clear the LPBKFACILITY (G-Series Ethernet) Condition


Step 1 Complete the "Clear a Loopback" procedure.

Step 2 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.121  LPBKFACILITY (OC-N)

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Object: OC-N

A Loopback Facility condition occurs when a software facility (line) loopback is active for a port on the reporting OC-N card.

For more information about loopbacks, see the "1.3  Identify Points of Failure on an OC-N Circuit Path" section on page 1-21.


Note OC-3 facility loopbacks do not transmit an AIS in the direction away from the loopback. Instead of AIS, a continuance of the signal transmitted to the loopback is provided.



Caution CTC permits loopbacks to be performed on an in-service (IS) circuit. Loopbacks are service-affecting.

Clear the LPBKFACILITY (OC-N) Condition


Step 1 Complete the "Clear a Loopback" procedure.

Step 2 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).



Caution Before performing a facility loopback on an OC-N card, ensure the card contains at least two DCC paths to the node where the card is installed. A second DCC path provides a nonlooped path to log into the node after the loopback is applied, thus enabling you to remove the facility loopback. Ensuring a second DCC is not necessary if you are directly connected to the ONS 15327 containing the loopback OC-N.

2.7.122  LPBKTERMINAL (DS-1, DS-3, OC-N)

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Objects: DS-1, DS-3, OC-N

A Loopback Terminal condition occurs when a software terminal (inward) loopback is active for a port on the reporting XTC card. DS-N and OC-N terminal loopbacks do not typically return an AIS.

For more information about loopbacks, see the "1.1  Network Troubleshooting Tests" section on page 1-2.


Note DS-3 terminal (inward) loopbacks do not transmit an in the direction away from the loopback. Instead of an AIS, a continuance of the signal transmitted to the loopback is provided.



Note Terminal loopback is not supported at the DS1 level for the XTC-28-3 card.



Note Performing a loopback on an in-service circuit is service-affecting. If you did not perform a lock out or Force switch to protect traffic, the LPBKTERMINAL condition can also be accompanied by a more serious alarm such as LOS.


Clear the LPBKTERMINAL (DS-1, DS-3, OC-N) Condition


Step 1 Complete the "Clear a Loopback" procedure.

Step 2 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.123  LPBKTERMINAL (G-Series Ethernet)

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Object: HDGE

A G-Series Loopback Terminal condition occurs when a software terminal loopback is active for a port on the reporting G-Series Ethernet card.

When a port in terminal (inward) loopback, its outgoing signal is redirected into the receive direction on the same port, and the externally received signal is ignored. On the G1000-2 card the outgoing signal is not transmitted; it is only redirected in the receive direction.

For more information about loopbacks, see the "1.1  Network Troubleshooting Tests" section on page 1-2.


Caution CTC permits loopbacks to be performed on an in-service (IS) circuit. Loopbacks are service-affecting.

Clear the LPBKTERMINAL (G-Series Ethernet) Condition


Step 1 Complete the "Clear a Loopback" procedure.

Step 2 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.124  MAN-REQ

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Objects: EQPT, STSMon, VTMon

The Manual Switch Request condition occurs when a user initiates a Manual switch request on an OC-N card or path protection path. Clearing the Manual switch clears the MAN-REQ condition.

Clear the MAN-REQ Condition


Step 1 Complete the "Clear a Ring or Span External Switching Command" procedure.

Step 2 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.125  MANRESET

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Object: EQPT

A User-Initiated Manual Reset condition occurs when you right-click a card in CTC and choose Reset. Resets performed during a software upgrade also prompt the condition. The MANRESET condition clears automatically when the card finishes resetting.


Note MANRESET is an informational condition. It does not require troubleshooting.


2.7.126  MANSWTOINT

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Object: NESync

The Manual Switch To Internal Clock condition occurs when the NE timing source is manually switched to the internal timing source.


Note MANSWTOINT is an informational condition. It does not require troubleshooting.


2.7.127  MANSWTOPRI

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Objects: EXTSync, NESync

The Manual Switch To Primary Reference condition occurs when the NE timing source is manually switched to the primary timing source.


Note MANSWTOPRI is an informational condition. It does not require troubleshooting.


2.7.128  MANSWTOSEC

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Objects: EXTSync, NESync

The Manual Switch To Second Reference condition occurs when the NE timing source is manually switched to the second timing source.


Note MANSWTOSEC is an informational condition. It does not require troubleshooting.


2.7.129  MANSWTOTHIRD

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Objects: EXTSync, NESync

The Manual Switch To Third Reference condition occurs when the NE timing source is manually switched to the tertiary timing source.


Note MANSWTOTHIRD is an informational condition. It does not require troubleshooting.


2.7.130  MANUAL-REQ-RING

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Object: OC-N

The Manual Switch Request on Ring condition occurs when a user initiates a MANUAL RING command on two-fiber BLSR rings to switch from working to protect or protect to working.

Clear the MANUAL-REQ-RING Condition


Step 1 Complete the "Clear a Ring or Span External Switching Command" procedure.

Step 2 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.131  MANUAL-REQ-SPAN

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Object: OC-N

The Manual Switch Request on Span condition occurs on BLSRs when a user initiates a MANUAL SPAN command to move BLSR traffic from a working span to a protect span.

Clear the MANUAL-REQ-SPAN Condition


Step 1 Complete the "Clear a Ring or Span External Switching Command" procedure.

Step 2 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.132  MEA (EQPT or FAN)

Critical (CR), Service Affecting (SA)

Logical Object: EQPT

The Missing Equipment Attributes alarm for equipment is reported against a card slot when the physical card inserted into a slot does not match the card type that is provisioned for that slot in CTC. Removing the incompatible cards clears the alarm.


Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15327. Plug the wristband cable into the ESD jack located between the top high-speed and XTC slots.

Clear the MEA (EQPT or FAN) Alarm


Step 1 Physically verify the type of card that sits in the slot reported in the Alarms window MEA alarm Object column.

Step 2 In CTC, click the Inventory tab to reveal the provisioned card type.

Step 3 If you prefer the card type depicted by CTC, complete the "Physically Replace a Card" procedure for the reporting card.


Note When replacing a card with an identical type of card, no additional CTC provisioning is required.


Step 4 If you prefer the card that physically occupies the slot and the card is not in service, has no circuits mapped, and is not part of a protection group, put the cursor over the provisioned card in CTC and right-click to choose Delete Card.

The card that physically occupies the slot reboots, and CTC automatically provisions the card type into that slot.


Note If the card is in service, has a circuit mapped, is paired in a working protection scheme, has DCC communications turned on, or is used as a timing reference, CTC does not allow you to delete the card.


Step 5 If any ports on the card are in service, place them out of service:


Caution Before placing ports out of service, ensure that no live traffic.

a. Double-click the reporting card to display the card view:

b. Click the Provisioning tab.

c. Click the State of any in-service ports.

d. Choose OOS to take the ports out of service.

Step 6 If a circuit has been mapped to the card, complete the "Delete a Circuit" procedure.

Step 7 If the card is paired in a protection scheme, delete the protection group:

a. Click the Provisioning > Protection tabs.

b. Choose the protection group of the reporting card.

c. Click Delete.

Step 8 Right-click the card reporting the alarm.

Step 9 Choose Delete.

The card that physically occupies the slot reboots, and CTC automatically provisions the card type into that slot.

Step 10 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447) in order to report a service-affecting problem.


2.7.133  MEM-GONE

Major (MJ), Non-Service Affecting (NSA)

Logical Object: EQPT

The Memory Gone alarm occurs when data generated by software operations exceeds the memory capacity of the XTC card. CTC does not function properly until the alarm clears. The alarm clears when additional memory becomes available.


Note The alarm does not require user intervention. If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.134  MEM-LOW

Minor (MN), Non-Service Affecting (NSA)

Logical Object: EQPT

The Free Memory of Card Almost Gone alarm occurs when data generated by software operations is close to exceeding the memory capacity of the XTC card. The alarm clears when additional memory becomes available. If additional memory is not made available and the memory capacity of the XTC card is exceeded, CTC ceases to function.

Step 11 The alarm does not require user intervention.If the alarm

Step 12 does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).

2.7.135  MFGMEM

Critical (CR), Service Affecting (SA)

Logical Object: BP, Fan

The MFGMEM or Manufacturing Data Memory Failure alarm occurs if the ONS 15327 cannot access the data in the erasable programmable read-only memory (EEPROM). Either the memory module on the component failed or the XTC lost the ability to read that module. The EEPROM stores manufacturing data that is needed for both compatibility and inventory issues. An inability to read a valid MAC address disrupts IP connectivity and grays out the ONS 15327 icon on the CTC network view.


Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15327. Plug the wristband cable into the ESD jack located between the top high-speed and XTC slots.

Clear the MFGMEM (BP, Fan-Tray Assembly) Alarm


Step 1 Complete the "Reset the Active XTC Card in CTC" procedure.

Verify that the active card you reset is now standby. The ACT/STBY LED of this card should be amber, and the newly active XTC card LED should be green.

Step 2 If the reset card has not rebooted successfully, or the alarm has not cleared, call TAC (1-800-553-2447). If the TAC technician tells you to reseat the card, complete the "Remove and Reinsert (Reseat) the Standby XTC" procedure on page 3-3. If the TAC technician tells you to remove the card and reinstall a new one, follow the "Physically Replace a Card" procedure.

Step 3 If the MFGMEM alarm continues to report after replacing the XTC cards, the problem is with the EEPROM.

Step 4 If the MFGMEM is reported from the fan-tray assembly, obtain a fan-tray assembly and complete the "Replace the Fan-Tray Assembly" procedure on page 3-1.

Step 5 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447) in order to report a service-affecting problem.


2.7.136  NOT-AUTHENTICATED

Default Severity: Minor (MN), Non-Service-Affecting (NSA)

Logical Object: SYSTEM

The NOT-AUTHENTICATED alarm is raised by CTC (not by the NE) when it fails to log into a node. This alarm only displays in CTC where the login failure occurred. This alarm differs from the "INTRUSION-PSWD" alarm on page 2-85 in that INTRUSION-PSWD occurs when a user exceeds the login failures threshold.


Note NOT-AUTHENTICATED is an informational alarm and is resolved when CTC successfully logs into the node.


2.7.137  PDI-P

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Objects: STSMon, STSTerm

A PDI Path condition indicates a signal label mismatch failure (SLMF). An invalid signal label C2 byte in the SONET path overhead causes an SLMF. The C2 byte tells the equipment what the SONET payload envelope contains and how it is constructed. It enables a SONET device to transport multiple types of services.

The ONS 15327 encounters an SLMF when the payload, such as an ATM, does not match what the signal label is reporting. An "AIS" condition on page 2-18 often accompanies the PDI-P condition. If the PDI-P is the only condition reported with the "AIS" condition on page 2-18, clear the PDI-P condition to clear the AIS condition. PDI-P can also occur during an upgrade, but usually clears itself and is not a valid condition.

A PDI-P condition reported on the port of an OC-N card supporting a G1000-2 card circuit could result from the end-to-end Ethernet link integrity feature of the G1000-2. If the link integrity is the cause, it typically is accompanied by an a "TPTFAIL (G-Series Ethernet)" alarm on page 2-132 or a "CARLOSS (G-Series Ethernet)" alarm on page 2-37 reported against one or both Ethernet ports terminating the circuit. If TPTFAIL or CARLOSS are reported against one or both of the Ethernet ports, troubleshooting the accompanying alarm clears the PDI-P condition.


Warning Invisible laser radiation could be emitted from the end of the unterminated fiber cable or connector. Do not stare into the beam directly with optical instruments. Viewing the laser output with certain optical instruments (for example, eye loupes, magnifiers, and microscopes) within a distance of 100 mm could pose an eye hazard. Use of controls or adjustments or performance of procedures other than those specified could result in hazardous radiation exposure.



Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15327. Plug the wristband cable into the ESD jack located between the top high-speed and XTC slots.

Clear the PDI-P Condition


Step 1 Verify that all circuits terminating in the reporting card are in an active state:

a. Click the Circuits tab.

b. Verify that the Status column lists the port as active.

c. If the Status column lists the port as incomplete, wait 10 minutes for the ONS 15327 to initialize fully. If the incomplete state does not change after full initialization, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC to report a service-affecting problem (1-800-553-2447).

Step 2 After determining that the port is active, ensure that the signal source to the card reporting the alarm is working.

Step 3 If traffic is affected, complete the "Delete a Circuit" procedure.

Step 4 Recreate the circuit with the correct circuit size. Refer to the Cisco ONS 15327 Procedure Guide for detailed procedures to create circuits.

Step 5 If circuit deletion and recreation does not clear the condition, verify that the far-end OC-N card providing STS payload to the reporting card is not errored.

Step 6 If the condition does not clear, confirm the cross-connect between the OC-N card and the reporting card.

Step 7 If the condition does not clear, clean the far-end optical fiber according to site practice. If no site practice exists, complete the procedure in the Cisco ONS 15327 Procedure Guide.

Step 8 If the condition does not clear, complete the "Physically Replace a Card" procedure for the optical/electrical cards.


Caution Removing a card that currently carries traffic on one or more ports can cause a traffic hit. To avoid this, perform an external switch if a switch has not already occurred. See the "Switch Protection Group Traffic with an External Switching Command" procedure.


Note When you replace a card with an identical type of card, you do not need to make any changes to the database.


Step 9 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.138  PEER-NORESPONSE

Major (MJ), Non-Service Affecting (NSA)

Logical Object: EQPT

The switch agent raises a Peer Card Not Responding alarm if either traffic card in a protection group does not receive a response to the peer status request message. PEER-NORESPONSE is a software failure and occurs at the task level, as opposed to a communication failure, which is a hardware failure between peer cards.

Clear the PEER-NORESPONSE Alarm


Step 1 Complete the "Reset a Traffic Card in CTC" procedure for the protect card:

While the card resets, the FAIL LED on the physical card blinks and turns off.

While the card resets, the white LED with the letters "LDG" (loading) appears on the reset card in CTC.

Step 2 Verify that the reset is complete and error-free:

No new alarms appear in the Alarms window in CTC.

If you are looking at the physical ONS 15327, the ACT/STBY LED is on.

If you are looking at node view of the ONS 15327, an amber LED depiction with "Sby" has replaced the white "LDG" depiction on the card in CTC.

Step 3 Complete the "Reset a Traffic Card in CTC" procedure for the working card:

While the card resets, the FAIL LED on the physical card blinks and turns off.

While the card resets, the white LED with the letters "LDG" appears on the reset card in CTC.

Step 4 Verify that the reset is complete and error-free:

No new alarms appear in the Alarms window in CTC.

If you are looking at the physical ONS 15327, the ACT/STBY LED is illuminated.

If you are looking at node view of the ONS 15327, an amber LED depiction with "Sby" has replaced the white "LDG" depiction on the card in CTC.

Step 5 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.139  PLM-P

Critical (CR), Service Affecting (SA)

Logical Objects: STSMon, STSTerm

A Payload Label Mismatch Path alarm indicates that signal does not match its label. The condition occurs due to an invalid C2 byte value in the SONET path overhead.

For example, this alarm can occur when a card is expecting a 0 value in the C2 byte, but receives a 4 instead. This can occur on the XTC card when the card expects a DS-1 signal but receives a DS-3 signal. The DS-3 signal C2 byte value is 4, so this will cause a label mismatch and a PLM-P alarm.


Warning Invisible laser radiation could be emitted from the end of the unterminated fiber cable or connector. Do not stare into the beam directly with optical instruments. Viewing the laser output with certain optical instruments (for example, eye loupes, magnifiers, and microscopes) within a distance of 100 mm could pose an eye hazard. Use of controls or adjustments or performance of procedures other than those specified could result in hazardous radiation exposure.



Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15327. Plug the wristband cable into the ESD jack located between the top high-speed and XTC slots.

Clear the PLM-P Alarm


Step 1 Verify that all circuits terminating in the reporting card are active:

a. Click the Circuits tab.

b. Verify that the State column lists the port as active.

c. If the State column lists the port as incomplete, wait up to ten minutes for the ONS 15327 to initialize fully. If the incomplete state does not change after full initialization, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC to report a service-affecting problem (1-800-553-2447).

Step 2 After determining the port is active, verify the signal source to the traffic card reporting the alarm with an optical test set according to site specific practice.

For specific procedures to use the test set equipment, consult the manufacturer.

Step 3 If traffic is being affected, complete the "Delete a Circuit" procedure.

Step 4 Recreate the circuit with the correct circuit size. Refer to the Cisco ONS 15327 Procedure Guide for detailed procedures to create circuits.

Step 5 If the circuit deletion and recreation does not clear the alarm, verify the far-end OC-N card that provides STS payload to the XTC card.

Step 6 If the alarm does not clear, verify the cross-connect between the OC-N card and the XTC card.

Step 7 If the alarm does not clear, clean the far-end optical fiber according to site practice. If no site practice exists, complete the procedure in the Cisco ONS 15327 Procedure Guide.

Step 8 If the alarm does not clear, complete the "Physically Replace a Card" procedure for the reporting traffic card.


Caution Removing a card that currently carries traffic on one or more ports can cause a traffic hit. To avoid this, perform an external switch if a switch has not already occurred. See the "Switch Protection Group Traffic with an External Switching Command" procedure.


Note When you replace a card with an identical type of card, you do not need to make any changes to the database.


Step 9 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447) in order to report a service-affecting problem.


2.7.140  PLM-V

Major (MJ), Service Affecting (SA)

Logical Object: VTTerm

A Payload Label Mismatch VT Layer alarm indicates that the content of the V5 byte in the SONET overhead is inconsistent or invalid. PLM-V occurs when ONS nodes interoperate with equipment that performs bit-synchronous mapping for DS-1. ONS nodes use asynchronous mapping.

Clear the PLM-V Alarm


Step 1 Verify that your signal source matches the signal allowed by the traffic card. For example, the traffic card does not allow VT6 or VT9 mapping.

Step 2 If the signal source matches the card, verify that the SONET VT path originator is sending the correct VT label value. You can find the SONET VT path originator using circuit provisioning steps.

Step 3 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447) in order to report a service-affecting problem.


2.7.141  PRC-DUPID

Major (MJ), Service-Affecting (SA)

Logical Object: OC-N

The Procedural Error Duplicate Node ID alarm indicates that two identical node IDs exist in the same ring. The ONS 15327 requires each node in the ring to have a unique node ID.

Clear the PRC-DUPID Alarm


Step 1 Log into a node on the ring.

Step 2 Find the node ID by completing the "Identify a Node ID Number or Ring Name" procedure.

Step 3 Repeat Step 2 for all the nodes on the ring.

Step 4 If two nodes have an identical node ID number, complete the "Change a Node ID Number" procedure so that each node ID is unique.

Step 5 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447) in order to report a service-affecting problem.


2.7.142  PROTNA

Minor (MN), Non-Service Affecting (NSA)

Logical Object: EQPT

The Protection Unit Not Available alarm can be caused by an OOS protection card when an XTC card provisioned as part of a protection group is not available. Unavailable protection can occur when a card is reset, but the alarm clears as soon as the card is back in service. The alarm clears if the device or facility is brought back in service.

This alarm is also raised on the active XTC card when the standby XTC card is unseated, but is cleared as soon as the standby card is re seated during the reboot process.

If the active XTC is unseated, PROTNA is not raised on the newly active (still seated) XTC, but the "IMPROPRMVL" alarm on page 2-83 is raised. PROTNA alarm is raised and immediately cleared once the card is reseated.


Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15327. Plug the wristband cable into the ESD jack located between the top high-speed and XTC slots.

Clear the PROTNA Alarm


Step 1 If the PROTNA alarm occurs and does not clear, and if the alarm is raised against an XTC, ensure that there is a redundant control card installed and provisioned in the chassis.

Step 2 If the alarm is raised against a traffic card, determine whether the ports have been taken out of service:

a. In CTC, double-click the reporting card to display the card view (if the card is not a cross-connect card).

b. Click the Provisioning tab.

c. Click the State of any in-service ports.

d. Choose OOS to take the ports out of service.

Step 3 Complete the "Reset a Traffic Card in CTC" procedure for the reporting card:

While the card resets, the FAIL LED on the physical card blinks and turns off.

While the card resets, the white LED with the letters "LDG" appears on the reset card in CTC.

Step 4 Verify that the reset is complete and error-free:

No new alarms appear in the Alarms window in CTC.

If you are looking at the physical ONS 15327, the ACT/STBY LED is on.

If you are looking at node view of the ONS 15327, an amber LED depiction with "Sby" has replaced the white "LDG" depiction on the card in CTC.

Step 5 If the alarm does not clear, complete the "Remove and Reinsert (Reseat) a Card" procedure for the reporting card.

Step 6 If you reinsert a high-speed card, verify the following LED behavior:

The FAIL LED blinks for approximately 30 seconds.

All LEDs blink once and turn off.

The ACT/STBY LED is green (active).

Step 7 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.143  PWR-REDUN

Minor (MN), Non-Service Affecting (NSA)

Logical Object: EQPT

The Redundant Power Capability Lost alarm applies to cards that have two built-in fuses [such as the XTC and newer optical (traffic) cards]. The alarm indicates that one of the fuses has blown and must be serviced. When this alarm occurs, the card's power redundancy is lost because only one card power connection can contact one of the redundant power supplies.


Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15327. Plug the wristband cable into the ESD jack located between the top high-speed and XTC slots.

Clear the PWR-REDUN Alarm


Step 1 The card fuse is not field-replaceable. Complete the "Physically Replace a Card" procedure.


Caution Removing a card that currently carries traffic on one or more ports can cause a traffic hit. To avoid this, perform an external switch if a switch has not already occurred. See the "Switch Protection Group Traffic with an External Switching Command" procedure.


Note When you replace a card with an identical type of card, you do not need to make any changes to the database.


Step 2 Log into the Technical Support Website at http://www.cisco.com/techsupport or more information or call TAC (1-800-553-2447) to arrange a card return for service.


2.7.144  RAI

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Objects: DS-1, DS-3

The Remote Alarm Indication condition signifies an end-to-end failure. The error condition is sent from one end of the SONET path to the other. RAI on the XTC-28-3 card indicates that the far-end node is receiving a DS-3 AIS.

Clear the RAI Condition


Step 1 Complete the "Clear the AIS Condition" procedure.

Step 2 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.145  RCVR-MISS

Major (MJ), Service Affecting (SA)

Logical Object: DS-1

A Facility Termination Equipment Receiver Missing alarm occurs when the facility termination equipment detects an incorrect amount of impedance on its backplane connector. Incorrect impedance usually occurs when a receive cable is missing from the XTC port or a possible mismatch of backplane equipment occurs, for example, an SMB connector or a BNC connector is connected to an XTC card.


Warning Invisible laser radiation could be emitted from the end of the unterminated fiber cable or connector. Do not stare into the beam directly with optical instruments. Viewing the laser output with certain optical instruments (for example, eye loupes, magnifiers, and microscopes) within a distance of 100 mm could pose an eye hazard. Use of controls or adjustments or performance of procedures other than those specified could result in hazardous radiation exposure.



Note DS-1s are four-wire circuits and need a positive (tip) and negative (ring) connection for both transmit and receive.



Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15327. Plug the wristband cable into the ESD jack located between the top high-speed and XTC slots.

Clear the RCVR-MISS Alarm


Step 1 Ensure that the device attached to the XTC port is operational.

Step 2 If the attachment is correct, verify that the cabling is securely connected.

Step 3 If the cabling is correct, verify that the pinouts are correct.

Step 4 If the pinouts are correct, replace the receive cable.

Step 5 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447) in order to report a service-affecting problem.


2.7.146  RFI-L

Not Reported (NR), Non-Service Affecting (NSA)

Logical Object: OC-N

A Remote Fault Indication Line condition occurs when the ONS 15327 detects an RFI in the SONET overhead because of a fault in another node. Resolving the fault in the adjoining node clears the RFI-L condition in the reporting node. RFI-L indicates that the condition is occurring at the line level.

Clear the RFI-L Condition


Step 1 Log into the node at the far-end node of the reporting ONS 15327.

Step 2 Determine whether there are other alarms, especially an "LOS (OC-N)" alarm on page 2-94.

Step 3 Clear the alarms; to clear an "LOS (OC-N)" alarm on page 2-94, refer to the LOS section in this chapter.

Step 4 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.147  RFI-P

Not Reported (NR), Non-Service Affecting (NSA)

Logical Objects: STSMon, STSTerm

An RFI Path condition occurs when the ONS 15327 detects an RFI in the SONET overhead because of a fault in another node. Resolving the fault in the adjoining node clears the RFI-P condition in the reporting node. RFI-P occurs in the node that terminates a path.

Clear the RFI-P Condition


Step 1 Verify that the ports are enabled and in service (IS) on the reporting ONS 15327:

a. Confirm that the OC-N card shows a green LED in CTC or on the physical card.

A green LED indicates an active card. An amber LED indicates a standby card.

b. To determine whether the OC-N port is in service, double-click the card in CTC to display the card view.

c. Click the Provisioning > Line tabs.

d. Verify that the State column lists the port as in service (IS).

e. If the State column lists the port as OOS, click the column and choose IS. Click Apply.

Step 2 To find the path and node failure, verify the integrity of the SONET STS circuit path at each of the intermediate SONET nodes.

Step 3 Clear alarms in the node with the failure, especially an "UNEQ-P" alarm on page 2-135 or an "UNEQ-V" alarm on page 2-137.

Step 4 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.148  RFI-V

Not Reported (NR), Non-Service Affecting (NSA)

Logical Object: VTTerm

An RFI VT Layer condition occurs when the ONS 15327 detects an RFI in the SONET overhead because of a fault in another node. Resolving the fault in the adjoining node clears the RFI-V condition in the reporting node. RFI-V indicates that an upstream failure has occurred at the VT layer.


Warning Invisible laser radiation could be emitted from the end of the unterminated fiber cable or connector. Do not stare into the beam directly with optical instruments. Viewing the laser output with certain optical instruments (for example, eye loupes, magnifiers, and microscopes) within a distance of 100 mm could pose an eye hazard. Use of controls or adjustments or performance of procedures other than those specified could result in hazardous radiation exposure.



Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15327. Plug the wristband cable into the ESD jack located between the top high-speed and XTC slots.

Clear the RFI-V Condition


Step 1 Verify that the connectors are securely fastened and connected to the correct slot. For more information, refer to the Cisco ONS 15327 Procedure Guide.

Step 2 If connectors are correctly connected, verify that the XTC port is active and in service (IS):

a. Confirm that the OC-N card shows a green LED in CTC or on the physical card.

A green LED indicates an active card. An amber LED indicates a standby card.

b. To determine whether the OC-N port is in service, double-click the card in CTC to display the card view.

c. Click the Provisioning > Line tabs.

d. Verify that the State column lists the port as IS.

e. If the State column lists the port as OOS, click the column and choose IS. Click Apply.

Step 3 If the ports are active and in service, use an optical test set to determine whether the signal source has errors.

For specific procedures to use the test set equipment, consult the manufacturer.

Step 4 If the signal is valid, log into the node at the far-end of the reporting ONS 15327.

Step 5 Clear alarms in the far-end node, especially an "UNEQ-P" alarm on page 2-135 or an "UNEQ-V" alarm on page 2-137.

Step 6 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.149  RING-MISMATCH

Major (MJ), Service Affecting (SA)

Logical Objects: OC-N, OSCRing

A Procedural Error Mismatch Ring alarm occurs when the ring name of the ONS 15327 that is reporting the alarm does not match the ring name of another ONS node in the BLSR. ONS nodes connected in a BLSR must have identical ring names to function.

Clear the RING-MISMATCH Alarm


Step 1 In node view, click the Provisioning > BLSR tabs.

Step 2 Note the number in the Ring Name field.

Step 3 Log into the next ONS node in the BLSR.

Step 4 Complete the "Identify a Node ID Number or Ring Name" procedure.

Step 5 If the ring name matches the ring name in the reporting ONS node, repeat Step 4 for the next ONS node in the BLSR.

Step 6 Complete the "Change a Ring Name" procedure.

Step 7 Verify that the ring map is correct.

Step 8 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447) in order to report a service-affecting problem.


2.7.150  RING-SW-EAST

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Object: OC-N

The Ring Switch Is Active East Side condition occurs when a ring switch occurs at the east side of two-fiber BLSR. The condition clears when the switch is cleared.


Note RING-SW-EAST is an informational condition. It does not require troubleshooting.


2.7.151  RING-SW-WEST

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Object: OC-N

The Ring Switch Is Active West Side condition occurs when a ring switch occurs at the west side of a two-fiber BLSR. The condition clears when the switch is cleared.


Note RING-SW-WEST is an informational condition. It does not require troubleshooting.


2.7.152  SD (S-1, DS-3)

Not Alarmed (NA), Non-Service Affecting (NSA)

A Signal Degrade (SD) condition for DS-1 or DS-3 occurs when the quality of an electrical signal is so poor that the bit error rate on the incoming optical line has passed the signal degrade threshold. Signal degrade is defined by Telcordia as a soft failure condition. SD and also signal fail (SF) both monitor the incoming BER and are similar alarms, but SD is triggered at a lower bit error rate than SF.

The BER threshold on the ONS 15327 is user provisionable and has a range for SD from 10-9 to 10-5.

SD-L causes a switch from the working card to the protect card at the line (facility) level. A line or facility level SD condition travels on the B2 byte of the SONET overhead.

The SD condition clears when the BER level falls to one-tent h of the threshold level that triggered the condition. A BER increase is sometimes caused by a physical fiber problem, including a faulty fiber connection, a bend in the fiber that exceeds the permitted bend radius, or a bad fiber splice.


Warning Invisible laser radiation could be emitted from the end of the unterminated fiber cable or connector. Do not stare into the beam directly with optical instruments. Viewing the laser output with certain optical instruments (for example, eye loupes, magnifiers, and microscopes) within a distance of 100 mm could pose an eye hazard. Use of controls or adjustments or performance of procedures other than those specified could result in hazardous radiation exposure.



Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15327. Plug the wristband cable into the ESD jack located between the top high-speed and XTC slots.


Note Some levels of BER errors (such as 10E_9) take a long period to raise or clear, about 9,000 seconds, or 150 minutes. If the SD threshold is provisioned at 10E_9 rate, the SD alarm will need at least 1 and a half hours to raise and then another period at least as long to clear.



Note The recommended test set for use on all SONET ONS electrical cards is the Omniber 718.


Clear the SD (DS-1, DS-3) Condition


Step 1 Complete the "Verify BER Threshold Level" procedure.

Step 2 If the BER threshold is correct and at the expected level, use an optical test set to measure the power level of the line to ensure it is within guidelines.

For specific procedures to use the test set equipment, consult the manufacturer.

Step 3 If the optical power level is good, verify that optical receive levels are within the acceptable range.

Step 4 If receive levels are good, clean the fibers at both ends according to site practice. If no site practice exists, complete the procedure in the Cisco ONS 15327 Procedure Guide.

Step 5 If the condition does not clear, verify that single-mode fiber is used.

Step 6 If the fiber is the correct type, verify that a single-mode laser is used at the far-end node.

Step 7 If the problem does not clear, the transmitter at the other end of the optical line could be failing and require replacement.

Step 8 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.153  SD-L

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Object: OC-N

An SD Line condition is similar to the "SD (S-1, DS-3)" condition on page 2-115. It applies to the line level of the SONET signal.

SD-L on an Ethernet or OC-N card will not cause a protection switch. If the alarm is reported on a card that has also undergone a protection switch, the SD BER count will continue accumulating. The alarm is superseded by higher-priority alarms such as LOF (OC-N), LOF (OC-N), LOS (OC-N), or LOS (OC-N).

Clear the SD-L Condition


Step 1 Complete the "Clear the SD (DS-1, DS-3) Condition" procedure.

Step 2 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.154  SD-P

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Objects: STSMon, STSTerm, VTTerm

An SD Path condition is similar to an "SD (S-1, DS-3)" condition on page 2-115 but it applies to the path (STS) layer of the SONET overhead. A path or ST-level SD alarm travels on the B3 byte of the SONET overhead.

For path protection protected circuits, the BER threshold on the ONS 15327 is user provisionable and has a range for SD from 10-9 to 10-5. For BLSR 1+1 and unprotected circuits, the BER threshold value is not user provisionable and the error rate is hard-coded to 10-6.

On path protection, an SD-P condition causes a switch from the working card to the protect card at the path (STS) level. On BLSR 1+1 or on unprotected circuits, an SD-P condition does not cause switching.

The BER increase that causes the alarm is sometimes caused by a physical fiber problem such as a poor fiber connection, a bend in the fiber that exceeds the permitted bend radius, or a bad fiber splice.

Signal degrade and signal fail both monitor the incoming BER and are similar alarms, but SD is triggered at a lower bit error rate than SF. SD causes the card to switch from working to protect. The SD alarm clears when the BER level falls to one-tenth of the threshold level that triggered the alarm.

Clear the SD-P Condition


Step 1 Complete the "Clear the SD (DS-1, DS-3) Condition" procedure.

Step 2 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.155  SF (DS-1, DS-3)

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Objects: DS-1, DS-3

A Signal Fail (SF) condition occurs when the quality of the signal is so poor that the BER on the incoming optical line passed the signal failure threshold. Signal failure is defined by Telcordia as a "hard failure" condition. The SD and the SF condition both monitor the incoming BER error rate and are similar conditions, but SF is triggered at a higher BER than SD.

The BER threshold on the ONS 15327 is user provisionable and has a range for SF from 10-5 to 10-3.

Clear the SF (DS-1, DS-3) Condition


Step 1 Complete the "Clear the SD (DS-1, DS-3) Condition" procedure.

Step 2 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.156  SF-L

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Object: OC-N

An SF Line condition is similar to the "SF (DS-1, DS-3)" condition on page 2-117, but it applies to the line layer B2 overhead byte of the SONET signal. It can trigger a protection switch.

The SF-L condition clears when the BER level falls to one-tenth of the threshold level that triggered the condition. A BER increase is sometimes caused by a physical fiber problem, including a poor fiber connection, a bend in the fiber that exceeds the permitted bend radius, or a bad fiber splice.

The alarm is superseded by higher-priority alarms such as LOF (OC-N), LOF (OC-N), LOS (OC-N), or LOS (OC-N).

Clear the SF-L Condition


Step 1 Complete the "Clear the SD (DS-1, DS-3) Condition" procedure.

Step 2 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.157  SF-P

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Objects: STSMon, STSTerm, VTTerm

An SF Path condition is similar to an "SF-L" condition on page 2-117, but it applies to the path (STS) layer B3 byte of the SONET overhead. It can trigger a protection switch.

The SF-P condition clears when the BER level falls to one-tenth of the threshold level that triggered the condition. A BER increase is sometimes caused by a physical fiber problem, including a poor fiber connection, a bend in the fiber that exceeds the permitted bend radius, or a bad fiber splice.

Clear the SF-P Condition


Step 1 Complete the "Clear the SD (DS-1, DS-3) Condition" procedure.

Step 2 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.158  SFTWDOWN

Minor (MN), Non-Service Affecting (NSA)

Logical Object: EQPT

A Software Download in Progress alarm occurs when the XTC is downloading or transferring software.

No action is necessary. Wait for the transfer or the software download to complete. If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


Caution It can take up to 30 minutes for software to be updated on a standby XTC card.


Note SFTWDOWN is an informational alarm.


2.7.159  SNTP-HOST

Minor (MN), Non-Service Affecting (NSA)

Logical Object: NE

The Simple Network Timing Protocol (SNTP) Host Failure alarm indicates that an ONS node serving as an IP proxy for the other ONS nodes in the ring is not forwarding SNTP information to the other ONS nodes in the network. The forwarding failure can result from two causes, either the IP network attached to the ONS proxy node is experiencing problems, or the ONS proxy node itself is not functioning properly.

Clear the SNTP-HOST Alarm


Step 1 Ping the SNTP host from a workstation in the same subnet to ensure that communication is possible within the subnet.

Step 2 If the ping fails, contact the network administrator who manages the IP network that supplies the SNTP information to the proxy and determine whether the network is experiencing problems which could affect the SNTP server/router connecting to the proxy ONS 15327.

Step 3 If no network problems exist, ensure that the ONS 15327 proxy is provisioned correctly:

a. In node view for the ONS node serving as the proxy, click the Provisioning > General tabs.

b. Ensure that the Use NTP/SNTP Server check box is checked.

c. If the Use NTP/SNTP Server check box is not checked, click the box.

d. Ensure that the Use NTP/SNTP Server field contains a valid IP address for the server.

Step 4 If proxy is correctly provisioned, refer to the Cisco ONS 15327 Reference Manual for more information about SNTP host.

Step 5 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.160  SPAN-SW-EAST

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Object: OC-N

The Span Switch is Active East Side condition occurs when a span switch occurs at the east side of a BLSR span. The condition clears when the switch is cleared.


Note SPAN-SW-EAST is an informational condition. It does not require troubleshooting.


2.7.161  SPAN-SW-WEST

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Object: OC-N

The Span Switch is Active West Side condition occurs when a span switch occurs at the west side of a BLSR span. The condition clears when the switch is cleared.


Note SPAN-SW-WEST is an informational condition. It does not require troubleshooting.


2.7.162  SQUELCH

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Object: OC-N

The Ring Squelching Traffic condition occurs in a BLSR when a node that originates or terminates STS circuits fails or is isolated by multiple fiber cuts or maintenance FORCE RING commands. The isolation or failure of the node disables circuits that originate or terminate on the failed node. Squelch alarms appear on one or both of the nodes on either side of the isolated/failed node. The "AIS-P" condition on page 2-19 also appears on all nodes in the ring except the isolated node.


Warning Invisible laser radiation could be emitted from the end of the unterminated fiber cable or connector. Do not stare into the beam directly with optical instruments. Viewing the laser output with certain optical instruments (for example, eye loupes, magnifiers, and microscopes) within a distance of 100 mm could pose an eye hazard. Use of controls or adjustments or performance of procedures other than those specified could result in hazardous radiation exposure.



Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15327. Plug the wristband cable into the ESD jack located between the top high-speed and XTC slots.

Clear the SQUELCH Condition


Step 1 Determine the isolated node:

a. In node view, click View > Go to Network View.

b. The grayed out node with red spans is the isolated node.

Step 2 Verify fiber continuity to the ports on the isolated node.

Step 3 If fiber continuity is correct, verify that the proper ports are in service (IS):

a. Confirm that the OC-N card shows a green LED in CTC or on the physical card.

A green LED indicates an active card. An amber LED indicates a standby card.

b. To determine whether the OC-N port is in service, double-click the card in CTC to display the card view.

c. Click the Provisioning > Line tabs.

d. Verify that the State column lists the port as in service (IS).

e. If the State column lists the port as OOS, click the column and choose IS. Click Apply.

Step 4 If the correct ports are in service, use an optical test set to verify that a valid signal exists on the line.

For specific procedures to use the test set equipment, consult the manufacturer. Test the line as close to the receiving card as possible.

Step 5 If the signal is valid, verify that the power level of the optical signal is within the optical card's receiver specifications. Refer to the Cisco ONS 15327 Reference Manual for card specifications.

Step 6 If the receiver levels are correct, ensure that the optical transmit and receive fibers are connected properly.

Step 7 If the connectors are correct, complete the "Physically Replace a Card" procedure for the OC-N card.


Caution Removing a card that currently carries traffic on one or more ports can cause a traffic hit. To avoid this, perform an external switch if a switch has not already occurred. See the "Switch Protection Group Traffic with an External Switching Command" procedure.


Note When you replace a card with an identical type of card, you do not need to make any changes to the database.


Step 8 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.163  SSM-DUS

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Objects: BITS, OC-N

The Synchronization Status (SSM) Message Quality Changed to Do-Not-Use (DUS) condition occurs when the synchronization status message (SSM) quality level degrades to DUS or is manually changed to DUS.

The signal is often manually changed to DUS to prevent timing loops from occurring. Sending a DUS prevents the timing from being reused in a loop. The DUS signal can also be sent for line maintenance testing.


Note SSM-DUS is an informational condition. It does not require troubleshooting.


2.7.164  SSM-FAIL

Minor (MN), Non-Service Affecting (NSA)

Logical Objects: BITS, OC-N

The SSM Failed alarm occurs when the synchronization status messaging received by the ONS 15327 fails. The problem is external to ONS 15327. The ONS 15327 is set up to receive SSM, but the timing source is not delivering valid SSM messages.

Clear the SSM-FAIL Alarm


Step 1 Verify that SSM is enabled on the external timing source.

Step 2 If timing is enabled, use an optical test set to determine that the external timing source is delivering SSM.

For specific procedures to use the test set equipment, consult the manufacturer.

Step 3 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.165  SSM-LNC

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Objects: BITS, OC-N

The SSM Local Node Clock (LNC) Traceable condition occurs when the SSM (S1) byte of the SONET overhead multiplexing section has been changed to signify that the line or BITS timing source is LNC.


Note SSM-LNC is an informational condition. It does not require troubleshooting.


2.7.166  SSM-OFF

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Objects: BITS, OC-N

The SSM Off condition applies to references used for timing the node. It occurs when the SSM for the reference has been turned off. The ONS 15327 is set up to receive SSM, but the timing source is not delivering SSM messages.

Clear the SSM-OFF Condition


Step 1 Complete the "Clear the SSM-FAIL Alarm" procedure.

Step 2 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.167  SSM-PRC

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Objects: BITS, NESync, OC-N

The SSM Primary Reference Clock (PRC) Traceable condition occurs when the SONET transmission level is changed to PRC.


Note SSM-PRC is an informational condition. It does not require troubleshooting.


2.7.168  SSM-PRS

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Objects: BITS, NESync, OC-N

The SSM Primary Reference Source (PRS) Traceable condition occurs when the SSM transmission level is changed to Stratum 1 Traceable.


Note SSM-PRS is an informational condition. It does not require troubleshooting.


2.7.169  SSM-RES

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Objects: BITS, OC-N

The SSM Reserved (RES) For Network Synchronization Use condition occurs when the synchronization message quality level is changed to RES.


Note SSM-RES is an informational condition. It does not require troubleshooting.


2.7.170  SSM-SMC

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Objects: BITS, NESync, OC-N

The SSM SONET Minimum Clock (SMC) Traceable condition occurs when the synchronization message quality level changes to SMC. The login node does not use the clock because the node cannot use any reference beneath its internal level, which is ST3.


Note SSM-SMC is an informational condition. It does not require troubleshooting.


2.7.171  SSM-ST2

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Objects: BITS, NESync, OC-N

The SSM Stratum 2 (ST2) Traceable condition occurs when the synchronization message quality level is changed to ST2.


Note SSM-ST2 is an informational condition. It does not require troubleshooting.


2.7.172  SSM-ST3

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Objects: BITS, NESync, OC-N

The SSM Stratum 3 (ST3) Traceable condition occurs when the synchronization message quality level is changed to ST3.


Note SSM-ST3 is an informational condition. It does not require troubleshooting.


2.7.173  SSM-ST3E

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Objects: BITS, NESync, OC-N

The SSM Stratum 3E (ST3E) Traceable condition indicates that the synchronization message quality level is changed to ST3E from a lower level of synchronization. SSM-ST3E is a Generation 2 SSM and is not used for Generation 1.


Note SSM-ST3E is an informational condition. It does not require troubleshooting.


2.7.174  SSM-ST4

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Objects: BITS, NESync, OC-N

The SSM Stratum 4 (ST4) Traceable condition occurs when the synchronization message quality level is lowered to ST4. The message quality is not used because it is below ST3.


Note SSM-ST4 is an informational condition. It does not require troubleshooting.


2.7.175  SSM-STU

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Objects: BITS, NESync, OC-N

The SSM Synchronization Traceability Unknown (STU) condition occurs when the reporting node is timed to a reference that does not support SSM, but the ONS 15327 has SSM support enabled. STU can also occur if the timing source is sending out SSM messages but SSM is not enabled on the ONS 15327.

Clear the SSM-STU Condition


Step 1 In node view, click the Provisioning > Timing tabs.

Step 2 If the Sync Messaging Enabled checkbox is checked, deselect the box.

Step 3 If the Sync Messaging Enabled checkbox is unchecked, check the box.

Step 4 Click Apply.

Step 5 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.176  SSM-TNC

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Objects: BITS, NESync, OC-N

The SSM Transit Node Clock (TNC) Traceable condition occurs when the synchronization message quality level is changed to TNC.


Note SSM-TNC is an informational condition. It does not require troubleshooting.


2.7.177  SWMTXMOD

Critical (CR), Service Affecting (SA)

Logical Object: EQPT

The Switching Matrix Module Failure alarm occurs on the XTC card or a traffic card. If the alarm reports against a traffic card, it occurs when the logic component on the XTC card is out of frame (OOF) with the logic component on the reporting traffic card. All traffic on the reporting traffic card is lost.

If the alarm reports against an XTC card, it occurs when a logic component internal to the reporting XTC card is out of frame with a second logic component on the same XTC card. One or more traffic cards could lose traffic as a result of the cross-connect frame failure.


Note The only way to switch the XTC protection group is to reset the active XTC.



Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15327. Plug the wristband cable into the ESD jack located between the top high-speed and XTC slots.

Clear the SWMTXMOD Alarm


Step 1 If the card reporting the alarm is the standby cross-connect card, complete the "Reset a Traffic Card in CTC" procedure for the card.

Step 2 If you reinsert a high-speed card, verify the following LED behavior:

The FAIL LED blinks for approximately 30 seconds.

All LEDs blink once and turn off.

The ACT/STBY LED is green (active).

Step 3 Verify that the reset is complete and error-free:

No new alarms appear in the Alarms window in CTC.

If you are looking at the physical ONS 15327, the ACT/STBY LED is on.

If you are looking at node view of the ONS 15327, an amber LED depiction with "Sby" has replaced the white "LDG" depiction on the card in CTC.

Step 4 If the alarm does not clear, complete the "Remove and Reinsert (Reseat) a Card" procedure for the standby cross-connect card.


Note After the active cross-connect goes into standby, the original standby slot becomes active. The former standby card ACT/STBY LED becomes green.


Step 5 If the alarm does not clear, complete the "Remove and Reinsert (Reseat) a Card" procedure for the standby XTC card.

The reboot takes up to ten minutes.

Step 6 Complete the "Reset a Traffic Card in CTC" procedure for the reporting card:

While the card resets, the FAIL LED on the physical card node blinks and turns off.

While the card resets, the white LED with the letters "LDG" appears on the reset card in CTC.

Step 7 Verify that the reset is complete and error-free:

No new alarms appear in the Alarms window in CTC.

If you are looking at the physical ONS 15327, the ACT/STBY LED is illuminated.

If you are looking at node view of the ONS 15327, an amber LED depiction with "Sby" has replaced the white "LDG" depiction on the card in CTC.

Step 8 If the alarm does not clear, complete the "Remove and Reinsert (Reseat) a Card" procedure for the traffic card.

Step 9 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447) in order to report a service-affecting problem.


2.7.178  SWTOPRI

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Objects: EXTSync, NESync

The Synchronization Switch to Primary Reference condition occurs when the ONS 15327 switches to the primary timing source (reference 1). The ONS 15327 uses three ranked timing references. The timing references are typically two BITS-level or line-level sources and an internal reference.


Note SWTOPRI is an informational condition. It does not require troubleshooting.


2.7.179  SWTOSEC

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Objects: EXTSync, NESync

The Synchronization Switch to Secondary Reference condition occurs when the ONS 15327 has switched to the secondary timing source (reference 2). The ONS 15327 uses three ranked timing references. The timing references are typically two BITS-level or line-level sources and an internal reference.

Clear the SWTOSEC Condition


Step 1 To clear the condition, clear alarms related to failures of the primary source, such as the "SYNCPRI" alarm on page 2-129.

Step 2 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.180  SWTOTHIRD

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Objects: EXTSync, NESync

The Synchronization Switch to Third Reference condition occurs when the ONS 15327 has switched to the third timing source (reference 3). The ONS 15327 uses three ranked timing references. The timing references are typically two BITS-level or line-level sources and an internal reference.

Clear the SWTOTHIRD Condition


Step 1 To clear the condition, clear alarms related to failures of the primary source, such as a "SYNCPRI" alarm on page 2-129 or a "SYNCSEC" alarm on page 2-129.

Step 2 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.181  SYNC-FREQ

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Objects: BITS, OC-N

The Synchronization Reference Frequency Out Of Bounds condition is reported against any reference that is out of the bounds for valid references. The login node fails the reference and chooses another internal or external reference to use.


Warning Invisible laser radiation could be emitted from the end of the unterminated fiber cable or connector. Do not stare into the beam directly with optical instruments. Viewing the laser output with certain optical instruments (for example, eye loupes, magnifiers, and microscopes) within a distance of 100 mm could pose an eye hazard. Use of controls or adjustments or performance of procedures other than those specified could result in hazardous radiation exposure.



Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15327. Plug the wristband cable into the ESD jack located between the top high-speed and XTC slots.

Clear the SYNC-FREQ Condition


Step 1 Use an optical test set to verify the timing frequency of the line or BITS timing source and ensure that timing falls within the proper frequency.

For specific procedures to use the test set equipment, consult the manufacturer. For BITS, the proper timing frequency range is approximately -15 ppm to 15 ppm. For optical line timing, the proper frequency range is approximately -16 ppm to 16 ppm.

Step 2 If the reference source frequency is not outside of bounds, complete the "Physically Replace a Card" procedure for the XTC card.


Note When replacing a card with an identical type of card, no additional CTC provisioning is required.



Note The active XTC takes up to 30 minutes to transfer the system software to the newly installed XTC. Software transfer occurs in instances where different software versions exist on the two cards. During the transfer operation, the LEDs on the XTC flash fail and then the active/standby LED flashes. When the transfer completes, the XTC reboots and goes into standby mode after approximately three minutes.


Step 3 If the SYNC-FREQ alarm continues to report after replacing the XTC card, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.182  SYNCPRI

Minor (MN), Non-Service Affecting (NSA)

Logical Objects: EXTSync, NESync

A Loss of Timing on Primary Reference alarm occurs when the ONS 15327 loses the primary timing source (reference 1). The ONS 15327 uses three ranking timing references. The timing references are typically two BITS-level or line-level sources and an internal reference. If SYNCPRI occurs, the ONS 15327 should switch to its secondary timing source (reference 2). Switching to the secondary timing source also triggers the "SWTOSEC" alarm on page 2-127.

Clear the SYNCPRI Alarm


Step 1 In node view, click the Provisioning > Timing tabs.

Step 2 Verify the current configuration for the REF-1 of the NE Reference.

Step 3 If the primary reference is a BITS input, complete the "Clear the LOS (BITS) Alarm" procedure.

Step 4 If the primary reference clock is an incoming port on the ONS 15327, complete the "Clear the LOS (OC-N) Alarm" procedure.

Step 5 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.183  SYNCSEC

Minor (MN), Non-Service Affecting (NSA)

Logical Objects: EXTSync, NESync

A Loss of Timing on Secondary Reference alarm occurs when the ONS 15327 loses the secondary timing source (reference 2). The ONS 15327 uses three ranked timing references. The timing references are typically two BITS-level or line-level sources and an internal reference. If SYNCSEC occurs, the ONS 15327 should switch to the third timing source (reference 3) to obtain valid timing for the ONS 15327. Switching to the third timing source also triggers the "SWTOTHIRD" alarm on page 2-127.

Clear the SYNCSEC Alarm


Step 1 In node view, click the Provisioning > Timing tabs.

Step 2 Verify the current configuration of the REF-2 for the NE Reference.

Step 3 If the secondary reference is a BITS input, complete the "Clear the LOS (BITS) Alarm" procedure.

Step 4 Verify that the BITS clock is operating properly.

Step 5 If the secondary timing source is an incoming port on the ONS 15327, complete the "Clear the LOS (OC-N) Alarm" procedure.

Step 6 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.184  SYNCTHIRD

Minor (MN), Non-Service Affecting (NSA)

Logical Objects: EXTSync, NESync

A Loss of Timing on Third Reference alarm occurs when the ONS 15327 loses the third timing source (reference 3). The ONS 15327 uses three ranking timing references. The timing references are typically two BITS-level or line-level sources and an internal reference. If SYNCTHIRD occurs and the ONS 15327 uses an internal reference for source three, the XTC card may have failed. The ONS 15327 often reports either the "FRNGSYNC" condition on page 2-79 or the "HLDOVRSYNC" condition on page 2-81 after a SYNCTHIRD alarm.


Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15327. Plug the wristband cable into the ESD jack located between the top high-speed and XTC slots.

Clear the SYNCTHIRD Alarm


Step 1 In node view, click the Provisioning > Timing tabs.

Step 2 Verify the current configuration of the REF-3 for the NE Reference. For more information about references, refer to the Cisco ONS 15327 Procedure Guide.

Step 3 If the third timing source is a BITS input, complete the "Clear the LOS (BITS) Alarm" procedure.

Step 4 If the third timing source is an incoming port on the ONS 15327, complete the "Clear the LOS (OC-N) Alarm" procedure.

Step 5 If the third timing source uses the internal ONS 15327 timing, complete the "Reset the Active XTC Card in CTC" procedure.

Verify that the active card you reset is now standby. The ACT/STBY LED of this card should be amber, and the newly active XTC card LED should be green.

Step 6 If the reset card has not rebooted successfully, or the alarm has not cleared, call TAC (1-800-553-2447). If the TAC technician tells you to reseat the card, complete "Remove and Reinsert (Reseat) the Standby XTC" procedure on page 3-3. If the TAC technician tells you to remove the card and reinstall a new one, follow the "Physically Replace a Card" procedure.


Note When replacing a card with an identical type of card, no additional CTC provisioning is required.



2.7.185  SYSBOOT

Major (MJ), Service Affecting (SA)

Logical Object: NE

The System Reboot alarm indicates that new software is booting on the XTC card. No action is required. The alarm clears when all cards finish rebooting the new software. The reboot takes up to 10 minutes if the same version of software is present on both cards, or up to 30 minutes if the software is being updated from one XTC to the other.

If it does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC to report a service-affecting problem (1-800-553-2447).


Note SYSBOOT is an informational alarm. It only requires troubleshooting if it does not clear.


2.7.186  TIM

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Object: OC-N

The Section Trace Identifier Mismatch (TIM) occurs when the expected J0 section trace string does not match the received section trace string.

If the condition occurs on a port that has been operating with no alarms, the circuit path has changed or someone entered a new incorrect value into the Current Transmit String field. Follow the procedure below to clear either instance.

TIM occurs on a port that has previously been operating without alarms if someone switches optical fibers that connect the ports. TIM is usually accompanied by other alarms, such as the "LOS (OC-N)" alarm on page 2-94 or the "UNEQ-P" alarm on page 2-135. If these alarms accompany TIM, reattach or replace the original cables/fibers to clear the alarms. If a Transmit or Expected String was changed, restore the original string.

Clear the TIM Alarm or Condition


Step 1 Log into the circuit source node and click the Circuits tab.

Step 2 Select the circuit reporting the condition, then click Edit.

Step 3 In the Edit Circuit window, check the Show Detailed Map box.

Step 4 On the detailed circuit map, right-click the source circuit port and choose Edit J1 Path Trace (port) from the shortcut menu.

Step 5 Compare the Current Transmit String and the Current Expected String entries in the Edit J1 Path Trace dialog box.

Step 6 If the strings differ, correct the Transmit or Expected strings and click Apply.

Step 7 Click Close.

Step 8 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.187  TIM-P

Critical (CR), Service-Affecting (SA) for STSTerm

Minor (MN), Non-Service Affecting (NSA) for STSMon

Logical Objects: STSMon, STSTerm

The TIM Path alarm occurs when the expected path trace string does not match the received path trace string. Path Trace Mode must be set to Manual or Auto for the TIM-P alarm to occur.

In manual mode at the Path Trace window, the user types the expected string into the Current Expected String field for the receiving port. The string must match the string typed into the Transmit String field for the sending port. If these fields do not match, the login node raises the TIM-P alarm. In Auto mode on the receiving port, the card sets the expected string to the value of the received string. If the alarm occurs on a port that has been operating with no alarms, the circuit path has changed or someone entered a new incorrect value into the Current Transmit String field. Complete the following procedure to clear either instance.

TIM-P also occurs on a port that has previously been operating without alarms if someone switches or removes the DS-3 cables or optical fibers that connect the ports. TIM-P is usually accompanied by other alarms, such as the "LOS (OC-N)" alarm on page 2-94, the "UNEQ-P" alarm on page 2-135, or the "PLM-P" alarm on page 2-107. If these alarms accompany TIM-P, reattach or replace the original cables/fibers to clear the alarms.

Clear the TIM-P Alarm


Step 1 Complete the "Clear the TIM Alarm or Condition" procedure.

Step 2 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447). If the alarm applies to the STSTerm object, it is service-affecting.


2.7.188  TPTFAIL (G-Series Ethernet)

Major (MJ), Service-Affecting (SA)

Logical Object: HDGE

The Transport (TPT) Layer Failure alarm for the G-series Ethernet (traffic) cards indicates a break in the end-to-end Ethernet link integrity feature of the G1000-2 cards. TPTFAIL indicates a far-end condition and not a problem with the port reporting TPTFAIL.

The TPTFAIL alarm indicates a problem on either the SONET path or the remote Ethernet port that prevents the complete end-to-end Ethernet path from working. If any SONET path alarms such as the "AIS-P" alarm on page 2-19, the "LOP-P" alarm on page 2-91, the "PDI-P" alarm on page 2-104, or the "UNEQ-P" alarm on page 2-135 exist on the SONET path used by the Ethernet port, the affected port causes a TPTFAIL alarm. Also, if the far-end G1000-2 Ethernet port is administratively disabled or it is reporting the "CARLOSS (G-Series Ethernet)" alarm on page 2-37, the C2 byte in the SONET path overhead indicates the "PDI-P" alarm on page 2-104 which in turn causes a TPTFAIL to be reported against the near-end port.

When a TPTFAIL alarm occurs, the near-end port is automatically disabled (transmit laser turned off). In turn the laser shutoff can also cause the external Ethernet device attached at the near end to detect a link down and turn off its transmitter. This also causes a CARLOSS alarm to occur on the reporting port. In all cases the source problem is either in the SONET path being used by the G1000-2 port or the far- end G1000-2 port to which it is mapped.

Clear the TPTFAIL (G-Series Ethernet) Alarm


Step 1 An occurrence of TPTFAIL on a G1000-2 port indicates either a problem with the SONET path that the port is using or with the far end G1000-2 port that is mapped to the port. Clear any alarms being reported by the OC-N card on the G1000-2 circuit.

Step 2 If no alarms are reported by the OC-N card, or if the "PDI-P" condition on page 2-104 is reported, the problem could be on the far-end G1000-2 port. Clear any alarms, such as CARLOSS, reported against the far-end port or card.

Step 3 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447) in order to report a service-affecting problem.


2.7.189  TRMT

Major (MJ), Service Affecting (SA)

Logical Object: DS-1

A Missing Transmitter alarm occurs when a transmit failure occurs on the XTC-14 card because of an internal hardware failure. The card must be replaced.


Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15327. Plug the wristband cable into the ESD jack located between the top high-speed and XTC slots.

Clear the TRMT Alarm


Step 1 Complete the "Physically Replace a Card" procedure for the reporting XTC-14 card.


Note When replacing a card with an identical type of card, no additional CTC provisioning is required.


Step 2 If the alarm does not clear, call the Technical Assistance Center (TAC) at (1-800-553-2447) to discuss the failed card and possibly open a returned materials authorization (RMA).


2.7.190  TRMT-MISS

Major (MJ), Service Affecting (SA)

Logical Object: DS-1

A Facility Termination Equipment Transmitter Missing alarm occurs when the facility termination equipment detects an incorrect amount of impedance on its connector. Incorrect impedance is detected when a transmit cable is missing on the XTC-14 does not match the inserted card; for example, an SMB connector or a BNC connector connects to an XTC-14 card instead of an XTC-28-3 card.


Warning Invisible laser radiation could be emitted from the end of the unterminated fiber cable or connector. Do not stare into the beam directly with optical instruments. Viewing the laser output with certain optical instruments (for example, eye loupes, magnifiers, and microscopes) within a distance of 100 mm could pose an eye hazard. Use of controls or adjustments or performance of procedures other than those specified could result in hazardous radiation exposure.



Note DS-1s are four-wire circuits and need a positive and negative connection for both transmit and receive.


Clear the TRMT-MISS Alarm


Step 1 Verify that the device attached to the XTC-14 port is operational.

Step 2 If the device is operational, verify that the cabling is securely connected.

Step 3 If the cabling is secure, verify that the pinouts are correct.

Step 4 If the pinouts are correct, replace the transmit cable.

Step 5 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC to report a service-affecting problem (1-800-553-2447).


2.7.191  TUNDERRUN

Major (MJ), Service-Affecting (SA)

Logical Object: HDGE

The Ethernet Transmit Underrun alarm is raised by a G1000-2 card when a major hardware fault occurs on a port. TUNDERRUN is not seen under other circumstances.

Clear the TUNDERRUN Alarm


Step 1 Complete the "Remove and Reinsert (Reseat) a Card" procedure for the alarmed G1000-2 card.

Step 2 If the alarm does not clear, complete the "Physically Replace a Card" procedure for the card.


Caution Removing a card that currently carries traffic on one or more ports can cause a traffic hit. To avoid this, perform an external switch if a switch has not already occurred. See the "Switch Protection Group Traffic with an External Switching Command" procedure.


Note When you replace a card with an identical type of card, you do not need to make any changes to the database.


Step 3 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447) in order to report a service-affecting problem.


2.7.192  TX-AIS

Not Reported (NR), Non-Service Affecting (NSA)

Logical Object: DS-1

The Transmit Direction AIS condition is raised by the ONS backplane when it receives a far-end DS-1 LOS.

Clear the TX-AIS Condition


Step 1 Determine whether there are alarms on the downstream nodes and equipment, especially the "LOS (OC-N)" alarm on page 2-94, or OOS ports.

Step 2 Clear the downstream alarms using the applicable procedures in this chapter.

Step 3 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.193  TX-RAI

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Object: DS-1

The Transmit Direction RAI condition is transmitted by the backplane when it receives a DS-1 TX-AIS. This alarm is raised only at the transmit side, but RAI is raised at both ends.

Clear the TX-RAI Condition


Step 1 Complete the "Clear the TX-AIS Condition" procedure.

Step 2 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.194  UNEQ-P

Critical (CR), Service Affecting (SA)

Logical Objects: STSMon, STSTerm

A signal label mismatch fault (SLMF) UNEQ Path alarm occurs when the path does not have a valid sender. The UNEQ-P indicator is carried in the C2 signal path byte in the SONET overhead. The source of the problem is the node that is transmitting the signal into the node reporting the UNEQ-P.

The alarm could result from an incomplete circuit or an empty VT tunnel. UNEQ-P occurs in the node that terminates a path.


Warning Invisible laser radiation could be emitted from the end of the unterminated fiber cable or connector. Do not stare into the beam directly with optical instruments. Viewing the laser output with certain optical instruments (for example, eye loupes, magnifiers, and microscopes) within a distance of 100 mm could pose an eye hazard. Use of controls or adjustments or performance of procedures other than those specified could result in hazardous radiation exposure.



Caution Deleting a circuit affects traffic.


Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15327. Plug the wristband cable into the ESD jack located between the top high-speed and XTC slots.


Note If you have created a new circuit but it has no signal, an UNEQ-P alarm is reported on the OC-N cards and an "AIS-P" condition on page 2-19 is reported on the terminating cards. These alarms clear when the circuit carries a signal.


Clear the UNEQ-P Alarm


Step 1 From the view menu, choose Go to Network View.

Step 2 Right-click the alarm to display the Select Affected Circuits shortcut menu.

Step 3 Click Select Affected Circuits.

Step 4 When the affected circuits appear, look in the Type column for VTT, which indicates a VT tunnel circuit. A VT tunnel with no VTs assigned could be the cause of an UNEQ-P alarm.

Step 5 If the Type column does not contain VTT there are no VT tunnels connected with the alarm. Go to Step 7.

Step 6 If the Type column does contain VTT, attempt to delete these row(s). The node view does not allow you to delete a valid VT tunnel or one with a valid VT circuit inside:

a. Click the VT tunnel circuit row to highlight it. Complete the "Delete a Circuit" procedure.

b. If an error message dialog box appears, the VT tunnel is valid and not the cause of the alarm.

c. If any other columns contain VTT, repeat Step 6.

Step 7 If all ONS nodes in the ring appear in the CTC network view, verify or not whether there are incomplete circuits:

a. Click the Circuits tab.

b. Verify that INCOMPLETE is not listed in the State column of any circuits.

Step 8 If you find circuits listed as incomplete, use an optical test set to verify that these circuits are not working circuits that continue to pass traffic.

For specific procedures to use the test set equipment, consult the manufacturer.

Step 9 If the incomplete circuits are not needed or are not passing traffic, delete the incomplete circuits.

Complete the "Delete a Circuit" procedure.

Step 10 Recreate the circuit with the correct circuit size. Refer to the Cisco ONS 15327 Procedure Guide.

Step 11 Log back in and verify that all circuits terminating in the reporting card are active:

a. Click the Circuits tab.

b. Verify that the State column lists all circuits as active.

Step 12 If the alarm does not clear, clean the far-end optical fiber according to site practice. If no site practice exists, complete the procedure in the Cisco ONS 15327 Procedure Guide.

Step 13 If the alarm does not clear, complete the "Physically Replace a Card" procedure for the OC-N/DS-N cards.


Caution Removing a card that currently carries traffic on one or more ports can cause a traffic hit. To avoid this, perform an external switch if a switch has not already occurred. See the "Switch Protection Group Traffic with an External Switching Command" procedure.


Note When you replace a card with an identical type of card, you do not need to make any changes to the database.


Step 14 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447) in order to report a service-affecting problem.


2.7.195  UNEQ-V

Major (MJ), Service Affecting (SA)

Logical Object: VTMon, VTTerm

An SLMF UNEQ VT alarm indicates that the node is receiving SONET path overhead with bits 5, 6, and 7 of the V5 overhead byte all set to zeroes. The source of the problem is the node that is transmitting the VT-level signal into the node reporting the UNEQ-P. The problem node is the next node upstream that processes the signal at the VT level. The V in UNEQ-V indicates that the failure has occurred at the VT layer.


Warning Invisible laser radiation could be emitted from the end of the unterminated fiber cable or connector. Do not stare into the beam directly with optical instruments. Viewing the laser output with certain optical instruments (for example, eye loupes, magnifiers, and microscopes) within a distance of 100 mm could pose an eye hazard. Use of controls or adjustments or performance of procedures other than those specified could result in hazardous radiation exposure.



Caution Always use the supplied electrostatic discharge wristband when working with a powered ONS 15327. Plug the wristband cable into the ESD jack located between the top high-speed and XTC slots.

Clear the UNEQ-V Alarm


Step 1 Complete the "Clear the UNEQ-P Alarm" procedure.

Step 2 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447) in order to report a service-affecting problem.


2.7.196  WKSWPR

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Objects: EQPT, OC-N, STSMon, VTMon

The Working Switched To Protection condition occurs when a line experiences an "LOS (OC-N)" alarm on page 2-94, an "SF (DS-1, DS-3)" condition on page 2-117, or an "SD (S-1, DS-3)" condition on page 2-115.

Clear the WKSWPR Condition


Step 1 Complete the "Clear the LOF (OC-N) Alarm" procedure.

Step 2 If the condition does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport for more information or call TAC (1-800-553-2447).


2.7.197  WTR

Not Alarmed (NA), Non-Service Affecting (NSA)

Logical Objects: EQPT, OC-N, STSMon, VTMon

The Wait To Restore condition occurs when a "WKSWPR" condition on page 2-138 is raised the wait-to-restore time has not expired, meaning the active protect path cannot revert to the working path. The condition clears when the timer expires and traffic is switched back to the working path.


Note WTR is an informational condition. It does not require troubleshooting.


2.8  XTC Line Alarms

The XTC-28-3 card provides three choices of line types: ESF, D4, or Unframed. The choice of framing format determines the line alarms that the XTC-28-3 card reports. Table 2-9 lists the line alarms reported under each format.

The choice of framing format does not affect the reporting of STS alarms. Regardless of format, the XTC-14 card reports the same STS alarms as the standard XTC-28-3 card does.

Table 2-9 DS3-12E Line Alarms 

Alarm
UNFRAMED
D4
ESF

LOS

Yes

Yes

Yes

AIS

Yes

Yes

Yes

LOF

No

Yes

Yes

IDLE

No

Yes

Yes

RAI

No

Yes

Yes

Terminal Lpbk

Yes

Yes

Yes

Facility Lpbk

Yes

Yes

Yes

FE Lpbk

No

No

Yes

FE Common Equipment Failure

No

No

Yes

FE Equipment Failure-SA

No

No

Yes

FE LOS

No

No

Yes

FE LOF

No

No

Yes

FE AIS

No

No

Yes

FE IDLE

No

No

Yes

FE Equipment Failure-NSA

No

No

Yes


2.9  Common Procedures in Alarm Troubleshooting

This section gives common procedures that are frequently used when troubleshooting alarms. For more information about ring or node traffic switching operations, refer to the Cisco ONS 15327 Procedure Guide.

Identify a Node ID Number or Ring Name


Step 1 In node view, click the Provisioning > BLSR tabs.

Step 2 From the Node ID column, record the node ID; from the Ring Name column, record the ring name.


Change a Ring Name


Step 1 In node view, click View > Go to Network View.

Step 2 Click the Provisioning > BLSR tabs.

Step 3 Highlight the ring and click Edit.

Step 4 In the BLSR window, enter the new name in the Ring Name field.

Step 5 Click Apply.

Step 6 Click Yes at the Changing Ring ID dialog box.


Change a Node ID Number


Step 1 In node view, click View > Go to Network View.

Step 2 Click the Provisioning > BLSR tabs.

Step 3 Highlight the ring and click Edit.

Step 4 In the BLSR window, right-click the node on the ring map.

Step 5 Select Set Node ID from the shortcut menu.

Step 6 Enter the new ID in the field.

Step 7 Click Apply.


Verify Node Visibility for Other Nodes


Step 1 In node view, click the Provisioning > BLSR tabs.

Step 2 Highlight a BLSR.

Step 3 Click Ring Map.

Step 4 Verify that each node in the ring appears on the ring map with a node ID and IP address.

Step 5 Click Close.


Verify or Create Node DCC Terminations


Step 1 In node view, click the Provisioning > SONET DCC tabs.

Step 2 View the Port column entries to see where terminations are present for a node. If terminations are missing, proceed to Step 3.

Step 3 If necessary, create a DCC termination:

a. Click Create.

b. In the Create SDCC Terminations dialog box, click the ports where you want to create the DCC termination. To select more than one port, press the Shift key.

c. In the Port State area, click the Set to IS radio button.

d. Verify that the Disable OSPF on Link check box is unchecked.

e. Click OK.


Lock Out a BLSR Span


Step 1 In node view, click the Maintenance > BLSR tabs.

Step 2 Click the BLSR row table cell under the West Switch column to reveal the drop-down menu.

Step 3 Choose LOCKOUT PROTECT SPAN and click Apply.

Step 4 Click OK on the BLSR Operations dialog box.


Clear a Ring or Span External Switching Command


Step 1 In node view, click the Maintenance > BLSR tabs.

Step 2 Click the BLSR row table cell under the West Switch column to reveal the drop-down menu.

Step 3 Choose CLEAR and click Apply.

Step 4 Click OK on the BLSR Operations dialog box.


Clear a Path Protection Lock Out


Step 1 From the view menu, choose View > Go to Network View.

Step 2 Right-click the span where you want to clear the switch. Choose Circuits from the shortcut menu.

Step 3 In the Circuits on Span dialog box, choose CLEAR from the Perform UPSR Span Switching drop-down menu to remove a previously set switch command. Click Apply.

Step 4 In the Confirm UPSR Switch dialog box, click Yes.

Step 5 In the Protection Switch Result dialog box, click OK.

In the Circuits on Span window, the switch state for all path protection circuits is CLEAR.


Switch Protection Group Traffic with an External Switching Command


Step 1 In node view, click the Maintenance > Protection tabs.

Step 2 Double-click the protection group that contains the reporting card.

Step 3 Click the working/active card of the selected groups.

Step 4 Click SWITCH and Yes in the Confirmation dialog box.


Clear a Protection Group External Switching Command


Step 1 In node view, click the Maintenance > Protection tabs.

Step 2 Double-click the protection group that contains the reporting card.

Step 3 Highlight either selected group.

Step 4 Click CLEAR and click Yes at the confirmation dialog box.


Delete a Circuit


Caution Before deleting the circuit, ensure that the circuit does not carry live traffic.


Step 1 In node view, click the Circuits tab.

Step 2 Click the circuit row to highlight it and click Delete.

Step 3 Click Yes at the Delete Circuits dialog box.


Clear a Loopback


Step 1 Double-click the reporting card in CTC to open the card view.

Step 2 Click the Maintenance tab.

Step 3 In the Loopback Type column, determine if any port row shows a state other than None.

Step 4 If a row contains another state besides None, click in the column cell to display the drop-down menu and select None.

Step 5 In the State column, determine whether any port row shows a state other than IS.

Step 6 If a row shows a state other than IS, click in the column cell to display the drop-down menu and select IS.

Step 7 Click Apply.


Reset the Active XTC Card in CTC


Caution Resetting the active XTC card can be service-affecting.


Note Before you reset the XTC, you should wait at least 60 seconds after the last provisioning change you made to avoid losing any changes to the database.



Step 1 Identify the active XTC.

If you are looking at the physical ONS 15327, the ACT/STBY LED of the active XTC is green. The ACT/STBLY LED of the standby XTC is amber.

Step 2 Right-click the active XTC.

Step 3 Choose Reset Card from the shortcut menu.

Step 4 Click Yes at the Are You Sure dialog box.

The card resets, the FAIL LED blinks on the physical card, and connection to the node is lost. CTC switches to network view. The reboot takes up to ten minutes.

Step 5 Verify that the reset is complete and error-free:

Double-click the node and ensure that the reset XTC is in standby mode and that the other XTC is active.

If you are looking at the physical ONS 15327, the ACT/STBY LED of the active XTC is green. The ACT/STBLY LED of the standby XTC is amber.

No new alarms appear in the Alarms window in CTC.

If you are looking at the physical ONS 15327, the active XTC ACT/STBY LED is green, and the LED of the standby XTC is amber.


Reset a Traffic Card in CTC


Step 1 In node view, position the cursor over the high-speed slot reporting the alarm.

Step 2 Right-click and choose RESET CARD from the shortcut menu.

Step 3 Click Yes in the Are You Sure dialog box.


Verify BER Threshold Level


Step 1 In node view, double-click the card reporting the alarm to open the card view.

Step 2 Click the Provisioning > Line tabs.

Step 3 In the SD BER (or SF BER) column on the Provisioning window, verify that the cell entry is consistent with the originally provisioned threshold. The default setting is 1E-7.

Step 4 If the entry is consistent with what the system was originally provisioned for, go back to your original procedure.

Step 5 If the entry is not consistent with what the system was originally provisioned for, click the cell to reveal the range of choices and click the original entry.

Step 6 Click Apply.


Physically Replace a Card


Caution Removing a card that currently carries traffic on one or more ports can cause a traffic hit. To avoid this, perform an external switch if a switch has not already occurred. Consult the "Switch Protection Group Traffic with an External Switching Command" procedure for information.


Step 1 Open the card ejectors.

Step 2 Slide the card out of the slot.

Step 3 Open the ejectors on the replacement card.

Step 4 Slide the replacement card into the slot along the guide rails.

Step 5 Close the ejectors.


Remove and Reinsert (Reseat) a Card


Caution Do not perform this action on the XTC card without the supervision and direction of the Cisco Technical Assistance Center (TAC). The Cisco TAC can be reached at (1-800-553-2447).


Step 1 Open the card ejectors.

Step 2 Slide the card halfway out of the slot along the guide rails.

Step 3 Slide the card all the way back into the slot along the guide rails.

Step 4 Close the ejectors.


Remove and Reinsert Fan-Tray Assembly


Step 1 Use the retractable handles embedded in the front of the fan-tray assembly to pull it forward several inches.

Step 2 Push the fan-tray assembly firmly back into the ONS 15327.

Step 3 Close the retractable handles.