Cisco Resource Policy Management System 2.0.2 Troubleshooting Guide
About This Guide
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About This Guide

Table Of Contents

About This Guide

Audience

Purpose

Organization

Conventions Used in This Guide

Related Documentation

Obtaining Documentation

Cisco.com

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco Technical Assistance Website

Opening a TAC Case

TAC Case Priority Definitions

Obtaining Additional Publications and Information


About This Guide


This preface defines the following:

Audience

Purpose

Organization

Conventions Used in This Guide

Related Documentation

Obtaining Documentation

Documentation Feedback

Obtaining Technical Assistance

Obtaining Additional Publications and Information

Audience

This guide was written for system administrators who use Cisco RPMS for universal gateway (UG) resource management and assumes you have experience with UGs, Oracle databases, and general networking technology.

Purpose

This guide describes concepts you must understand before configuring Cisco Resource Policy Management System (Cisco RPMS) and provides examples of common configurations.


Note With Release 2.0, Cisco Resource Pool Manager Server is now referred to as Cisco Resource Policy Management System to emphasize its increased functionality.


Organization

This guide comprises this preface, chapters, appendices, a glossary, and an index. The chapters are organized as follows:

"Cisco RPMS 2.0.2 System and Solution Troubleshooting"—describes the basic system information and the processes used for Cisco RPMS 2.0.2.

"Troubleshooting Issues"—describes how to troubleshoot issues with Cisco RPMS and with the Oracle database.

"Cisco RPMS System Start and Stop Procedures"—describes the procedures for starting and stopping Cisco RPMS and the messages you will encounter while doing so.

"Universal Gateway IOS Debugging"—describes debugging commands for Cisco universal gateways.

"Sample Call Traces"—describes call trace types, and shows examples of call traces.

"Common Problems and Workarounds"—describes possible issues with the Cisco RPMS installation, possible issues with the Oracle database, some common Oracle start up problems when the Oracle database is used with Cisco RPMS. and other common problems. It also describes solutions to those problems.

"Using the Cisco RPMS Diagnostic Tools"—describes how to use the Cisco RPMS diagnostic tools and defines the fields for all the diagnostics reports generated by Cisco RPMS.

Conventions

Convention
Description

bold

Command or keyword that you must enter.

italic

Argument for which you supply a value.

[x]

Optional keyword or argument that you enter.

{x | y | z}

Required keyword or argument that you must enter.

[x {y | z}]

Optional keyword or argument that you enter with a required keyword or argument.

string

Set of characters that you enter. Do not use quotation marks around the character string, or the string will include the quotation marks.

screen

Information that appears on the screen.

^ or Ctrl

Control key—for example, ^D means press the Control and the D keys simultaneously.

< >

Nonprinting characters, such as passwords.

!

Comment line at the beginning of a line of code.


Used in This Guide


Caution Means reader be careful. In this situation, you might do something that could result in equipment damage or loss.


Note Means reader take note. Notes contain helpful suggestions or reference to materials not contained in this manual.



Tip Means the information might help the reader solve a problem.


Related Documentation

The following documents are companion documents to this User Guide and comprise the Cisco RPMS documentation set:

Release Notes for Cisco Resource Policy Management System Release 2.0.2—provides information about new Cisco RPMS features, a list of the problems fixed, and a list of the currently known problems and caveats

Cisco Resource Policy Management System 2.0.2 Installation Guideintended for Cisco RPMS administrators who install Cisco RPMS. It includes installation, upgrade, and licensing procedures.

Cisco Resource Policy Management System 2.0.2 Solutions Guideintended for system administrators who use Cisco RPMS for universal gateway (UG) resource management. It assumes that you have experience with UGs, Oracle databases, and general networking technology. This guide describes concepts you must understand before configuring Cisco RPMS and provides examples of common configurations.

Cisco Resource Policy Management System 2.0.2 Configuration Guideintended for Cisco RPMS administrators who deploy Cisco RPMS. It includes information about the configuration of component communications. It also includes examples of Cisco RPMS architectures and how to implement them.

Cisco Resource Policy Management System 2.0.2 Troubleshooting Guide—describes issues you may encounter while using the Cisco RPMS software and describes how best to solve them.

All Cisco RPMS documents can be found online at the Cisco Connection Online (CCO) URL:

http://www.cisco.com/univercd/cc/td/doc/product/access/acs_soft/rpms/rpms_202/index.htm

Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation on the World Wide Web at this URL:

http://www.cisco.com/univercd/home/home.htm

You can access the Cisco website at this URL:

http://www.cisco.com

International Cisco websites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

Ordering Documentation

You can find instructions for ordering documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

You can order Cisco documentation in these ways:

Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Ordering tool:

http://www.cisco.com/en/US/partner/ordering/index.shtml

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

Documentation Feedback

You can submit e-mail comments about technical documentation to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, the Cisco Technical Assistance Center (TAC) provides 24-hour-a-day, award-winning technical support services, online and over the phone. Cisco.com features the Cisco Technical Assistance Website as an online starting point for technical assistance. If you do not hold a valid Cisco service contract, please contact your reseller.

Cisco Technical Assistance Website

The Cisco Technical Assistance Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The Cisco Technical Assistance Website is available 24 hours a day, 365 days a year. The Cisco Technical Assistance Website is located at this URL:

http://www.cisco.com/tac

Accessing all the tools on the Cisco Technical Assistance Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a login ID or password, register at this URL:

http://tools.cisco.com/RPF/register/register.do

Opening a TAC Case

Using the online TAC Case Open Tool is the fastest way to open P3 and P4 cases. (P3 and P4 cases are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Case Open Tool automatically recommends resources for an immediate solution. If your issue is not resolved using the recommended resources, your case will be assigned to a Cisco TAC engineer. The online TAC Case Open Tool is located at this URL:

http://www.cisco.com/tac/caseopen

For P1 or P2 cases (P1 and P2 cases are those in which your production network is down or severely degraded) or if you do not have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers are assigned immediately to P1 and P2 cases to help keep your business operations running smoothly.

To open a case by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447

For a complete listing of Cisco TAC contacts, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

TAC Case Priority Definitions

To ensure that all cases are reported in a standard format, Cisco has established case priority definitions.

Priority 1 (P1)—Your network is "down" or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Priority 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Priority 3 (P3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Priority 4 (P4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Go to this URL to visit the company store:

http://www.cisco.com/go/marketplace/

The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:

http://cisco.com/univercd/cc/td/doc/pcat/

Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press online at this URL:

http://www.ciscopress.com

Packet magazine is the Cisco quarterly publication that provides the latest networking trends, technology breakthroughs, and Cisco products and solutions to help industry professionals get the most from their networking investment. Included are networking deployment and troubleshooting tips, configuration examples, customer case studies, tutorials and training, certification information, and links to numerous in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

iQ Magazine is the Cisco bimonthly publication that delivers the latest information about Internet business strategies for executives. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

Training—Cisco offers world-class networking training. Current offerings in network training are listed at this URL:

http://www.cisco.com/en/US/learning/index.html