Cisco Resource Policy Management System 2.0.2 Troubleshooting Guide
Index
Downloads: This chapterpdf (PDF - 245.0KB) The complete bookPDF (PDF - 1.43MB) | Feedback

Index

Table Of Contents

A - B - C - D - E - F - G - I - L - M - N - O - P - R - S - T - U - V - W -

Index

A

acme.log 2-3

Acme Servlet is not running 2-3

analyzing customer-specific traffic

customer-specific traffic, analyzing 7-23

analyzing system-wide traffic

system-wide traffic, analyzing 7-22

analyzing traffic patterns 7-22

archive extraction error 6-2

problem 6-2

solution 6-2

B

basic system information 1-3

basic system status 1-2, 1-5

broken images in browser 6-6

problem 6-6

solution 6-6

C

call count over time 7-23

call duration distribution over time 7-24

checking for errant processes 3-3

Cisco 7-14

Cisco RPMS Acme Servlets 1-7

Cisco RPMS cannot identify the UG 4-6

Cisco RPMS DBServer 1-6

Cisco RPMS DBServer is not running 2-3

Cisco RPMS debugging 1-2

Cisco RPMS internal software architecture 1-2

Cisco RPMS processes, troubleshooting 2-3

Cisco RPMS Server 1-6

Cisco RPMS Server is not running 2-3

Cisco RPMS software processes 1-6

Cisco RPMS start up message 3-4

Cisco RPMS system start and stop flow 3-1

Collecting System Statistics 7-22

common problems and workarounds 1-2

configuration parameters, diagnostics subsystem 7-2, 7-10

configuration updates not reflected on snapshot site Cisco RPMS servers 6-8, 6-9, 6-10

possible causes 6-8

problem 6-8, 6-9, 6-10

solution 6-9

conventions, documentation xi

customer activity, monitoring 7-18

customer-related diagnostics reports 7-3

customer call durations 7-7

customer counts 7-3, 7-7

D

database connection error after system reboot 6-4

problem 6-4

solution 6-4

database connectivity error 6-3

database initialization failed 6-2

possible cause 6-2

solution 6-3

dbserver.log 2-4

diagnostics report fields 7-2

diagnostics subsystem configuration parameters 7-2, 7-10

diagnostic tools 7-1

DNIS-based VPDN debugs 5-4

documentation

conventions xi

E

end user issues, diagnosing 7-18

examples

checking the Oracle Database connectivity, example 1 1-5

checking the Oracle Database connectivity, example 2 1-5

tail /tmp/rpmsinstall.log 6-2, 6-3

F

fasttrack.log 2-3

FastTrack Server 1-6

FastTrack server is not running 2-3

G

gateway-related diagnostics reports

UGAccountingDelay 7-8

UGCallDuration 7-8

UGRejects 7-8

UGRetries 7-10

UGTerminations 7-9

I

identifying policy enforcement issues

policy enforcement issues, identifying 7-19

identifying UG issues

UG issues, identifying 7-20

incorrect active call count 7-19

incorrect key 4-6

L

low call durations 7-18, 7-19

lsnrctl status 1-6

M

manually starting

Cisco RPMS 3-2

Oracle database 3-2, 3-5

TNS Listener 3-2

manually stopping

Cisco RPMS 3-5

TNS Listener 3-5

manual start procedures 3-2

manual stop procedures 3-4

monitoring customer activity 7-18

N

no Oracle connectivity 2-1

O

Oracle database 2-1

Oracle database connectivity 1-5

Oracle Database Server 1-6

Oracle database start up message 3-3

oversubscribed policies 7-18

Overview

Diagnosing End User Issues 7-18

overview of

basic system status 1-5

common browser client problems 6-6

common Cisco RPMS installation problems 6-1

common Oracle database problems 6-3

common Oracle replication problems 6-8, 6-9, 6-10

common Oracle start up problems 6-4

common port count problems 6-8

common system log in problems 6-7

DNIS-based VPDN debugs 5-4

manual stop procedures 3-4

sample call trace types 5-1

start up messages 3-3

successful call connection debugs 5-1

the Oracle database 2-1

the universal gateway-Cisco RPMS communication debug 4-5

troubleshooting Cisco RPMS processes 2-3

useful universal gateway `show' commands 4-2

using IOS debugging features 4-1

P

port counts out of sync 6-8

problem 6-8

solution 6-8

preface ix

provisioning changes 7-17

R

Remote Access Dial-In User Service

See RADIUS

rpms.log 2-3

RPMS_home_dir>/bin/showrpms 1-6

S

sample call traces 1-2

authorization succeeds 5-7

incoming ISDN trace 5-2

pre-auth trace 5-2

RADIUS start accounting request and response trace 5-4

RADIUS user-authentication trace 5-3

universal gateway processes attributes 5-7

universal gateway selects endpoint and initiates tunnel 5-8

VPDN information extracted 5-7

VPDN trace 5-5

sample call trace types 5-1

sample output of "showrpms" 1-7

sample output of 'env' for 'oracle' user 2-2

show caller summary command 4-2

show csm call-rate for current 60 seconds 4-3

show csm call-rate for the last 60 minutes 4-4

show csm call-rate for the last 72 hours 4-5

show isdn memory command 4-3

show radius statistics 4-3

sole Cisco RPMS "root" administrator forgot password

problem 6-7

solution 6-7

SQL*Plus 1-5

start up messages 3-3

successful call connection debugs 5-1

system-related diagnostics reports

CallDurations 7-14

CallFailureRates 7-15

Message Rate 7-12

MissingAcctStop 7-15

PolicyUsage 7-11, 7-12

SystemLatency 7-13

SystemStats 7-13

SystemUGRetries 7-14

Threshold Report 7-16

T

TNS Listener is not running 2-2

TNS Listener start up message 3-3

TNS Ping utility 1-5

tracking provisioning changes 7-21

traffic patterns, analyzing 7-22

troubleshoot 7-19

U

UG debugging rules 4-2

unable to start or stop Oracle 6-4

problem 6-4

solution 6-4

unable to start or stop the TNS Listener 6-5

problem 6-5

solution 6-5

universal gateway debugging rules 4-2

universal gateway IOS debugging 1-2

universal gateway issues

UG issues 7-20

useful UG 'show' commands 4-2

using IOS debugging features 4-1

Using the Cisco RPMS Diagnostics Tool to View the System History 7-21

V

verifying

Cisco RPMS release 1-4

operating system release 1-3

Oracle database release 1-4

Solaris patches 1-3

TNS Listener is running 1-6

verifying that all Cisco RPMS processes are running 1-6

verifying the Cisco RPMS release 1-4

W

Web server failed to start 6-6

problem 6-6

solution 6-6

what to do if the basic system is not working 1-2