User Guide for Cisco Prime Unified Service Monitor 9.0
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Index

Table Of Contents

A - B - C - D - E - F - G - H - I - J - K - L - M - N - O - P - Q - R - S - T - U - V - W -

Index

A

accounts

applications billing server B-4

casuser B-11

Microsoft SQLServer CDR database B-9

NAM web administrator C-1

smuser B-4

Windows B-11

ACS A-1

adding

call category name 3-31

Cisco 1040 4-8

credentials

NAM 3-9

Unified Communications Manager 3-8

gateway code 3-32

TFTP server 4-2

threshold group

CVTQ 5-4

sensor 5-10

adjusted packet loss, definition 2-11

application billing server. See accounts.

archiving call metrics 4-4

authentication

Microsoft SQLServer user accounts B-9

SQL B-9

Windows B-11

AXL

Cisco Web Service, activating B-6

standard AXL API access privilege 3-10

B

backing up

call metrics files 6-5

database 6-3

bandwidth 2-32

C

call

failure, defined 2-28

metrics files

archiving, enabling and disabling 4-4

maintaining 6-5

release code

documentation for 2-31

reported by cluster 2-21, 2-31

signaling start time, reported by cluster 2-20, 2-31

success, defined 2-28

termination cause

documentation for 2-31

reported by cluster 2-21, 2-31

call admission control location 2-32

call category

name

Conference Bridge 3-21

H.323 Gateway Incoming 3-21

H.323 Gateway Outgoing 3-21

H.323 Trunk Incoming 3-21

H.323 Trunk Outgoing 3-21

ICT GateKeeper Controlled 3-21

ICT Non-Gatekeeper Controlled 3-21

Internal 3-22

MGCP Gateway Incoming 3-21

MGCP Gateway Outgoing 3-21

OnNet H.323 Trunk 3-21

OnNet SIP Trunk 3-21

SIP Trunk Incoming 3-21

SIP Trunk Outgoing 3-21

Tandem 3-21

Unity Voicemail 3-21

Unknown 3-22

user-defined, adding 3-31

system-defined 3-21

types 3-30

call category type definition

Conference 3-21

ICT 3-21

Internal 3-22

Tandem 3-21

Unknown 3-22

VG/Trunk-Incoming 3-21

VG/Trunk-Outgoing 3-21

Voicemail 3-21

call class report filter 2-25

CallManager. See Cisco Unified Communications Manager (Unified Communications Manager)

call termination type report filter 2-25

cautions

CDRs not written B-2, B-8, B-9

cluster ID, space in 3-10

reports not exported 3-18

smuser password, updating 3-37

zero duration flag, do not enable B-4

CDR database

credential status 3-4

SQL authentication B-9

CDRM database 3-4

Cisco 1040

diagnostic information 4-15

editing 4-11

failover 4-17

registration 4-17

resetting 4-11

time synchronization 4-13

web interface 4-15

Cisco Secure ACS A-1

Cisco Unified Communications Manager (Unified Communications Manager)

call data status 3-2

configuration collection status 3-2

configuring B-1

credentials 3-2

version used 3-16

Cisco Unified Operations Manager

IP address, entering in Service Monitor 3-37

trap receiver, configuring as 3-2

Cisco Unity, call category for 3-21

Cisco Unity Connection, call category for 3-21

cluster, dial plan assigned to 3-32

cluster ID

configuring B-4

duplicate, avoiding 3-11

See also Cisco Unified Communications Manager (Unified Communications Manager)

codecs

in MOS violation SNMP trap D-3

reports, filtered by 2-3, 2-14, 2-22

thresholds, setting

for CVTQ groups 5-4

for sensor groups 5-9

global values 5-3

concealment

ratio 2-21

seconds 2-21

severely concealed seconds 2-21

Conference Bridge 3-21

Conference call category type, defined 3-21

configuration collection

impact of 3-7

initiating 3-7

status of 3-3

configuring

Cisco 1040 4-9, 4-11

default configuration file 4-3

primary Service Monitor 4-3

secondary Service Monitor 4-3

DHCP for Cisco 1040 4-5

DNS 3-2, 4-5

NAM C-1

Service Monitor

as a billing server B-4

initially 2-2

SNMP service 6-10

trunk utilization 3-35

Unified Communications Manager B-1

credentials, NAM

adding 3-9

deleting 3-4, 3-15

editing 3-13

verifying 3-4

credentials, Unified Communications Manager

adding 3-8

deleting 3-4, 3-15

editing 3-13

verifying 3-2

CVTQ threshold group

adding 5-4

deleting 5-9

D

daemon manager, starting and stopping 6-16

database

backup, performing 6-3

cmf password, changing 6-14

directory and virus scanning software A-3

qovr password, changing 6-5

Service Monitor, purging 6-1

data collection status

call data 3-3

device type 3-3

gateway 3-3

data purge schedule, updating 6-2

debugging, enabling 6-6

deleting

call metrics archive files 6-5

Cisco1040 4-11

credentials 3-15

files from TFTP server 4-11

TFTP server from Service Monitor 4-3

threshold groups 5-9, 5-13

device database, SQL authentication B-9

device type,data collection status 3-3

DHCP, configuring for Cisco 1040 4-5

diagnostic information, Cisco 1040 4-15

diagnostic report

CVTQ 2-14

sensor 2-3

dial pattern

adding 3-28

definitions 3-28

deleting 3-30

editing 3-29

dial pattern, default

International 3-26

Local 3-26

Long Distance 3-26

Toll Free 3-26

dial plan

adding 3-24

cluster, assigning to 3-32

default 3-26

default, understanding 3-26

deleting 3-28

editing 3-27

NANP 3-26

directory number

entering, as endpoint 5-12

wildcard

in report definition 2-7

in threshold definition 5-12

disabling

call metrics archiving 4-4

debugging 6-6

DN. See directory number

DNS configuration

and Cisco 1040s 4-5

and Unified Communications Manager 3-2

documentation i-x

E

editing

Cisco 1040

configuration 4-9, 4-11

default configuration 4-17

NAM credentials 3-13

threshold groups

CVTQ 5-4

sensor 5-10

Unified Communications Manager credentials 3-13

enabling

call metrics archiving 4-4

debugging 6-6

endpoint

IP address 5-12

wildcard

in report definition 2-7

in threshold definition 5-6, 5-8

exporting

CSV files, limits 2-3, 3-38

most-impacted endpoints reports, automatically 3-17

reports, manually 2-3

F

failover, Cisco 1040 4-17

file, sensor-specific configuration 4-11

filenames

call metrics archive 4-18

Cisco 1040 configuration

default 4-17

sensor-specific 4-17

Cisco 1040 sensor image 4-8

history log 6-6

reports, automatically generated 3-19

syslog 6-6

G

gateway

data collection status 3-3

finding 3-33

gateway code

configuration report 3-34

configuring 3-32

dial pattern for 3-28

gateway, finding to configure 3-33

updating 3-34

global thresholds 5-3

restoring default 5-3

updating 5-3

H

H.323 Gateway Incoming 3-21

H.323 Gateway Outgoing 3-21

H.323 Trunk Incoming 3-21

H.323 Trunk Outgoing 3-21

hostname, changing 6-13, 6-15

HTTP

server, configuring for NAM C-1

username and password 3-13

HTTPS

server, configuring for NAM C-1

username and password 3-13

I

ICT call category type, defined 3-21

ICT GateKeeper Controlled 3-21

ICT Non-GateKeeper Controlled 3-21

Internal

call category name 3-22

call category type, defined 3-22

International

call category type 3-30

default dial pattern 3-26

IP address

endpoint, entering as 5-12

Operations Manager 3-37

Service Monitor system, changing 6-15

wildcard

in report definition 2-7

in threshold definition 5-6, 5-8

J

jitter

reported by cluster 2-21

reported by sensor 2-11

K

keepalive 4-17

K-factor

and software versions 1-3

endpoints that support 1-2

See also CVTQ

known phone count

updating 3-17

L

latency, reported by cluster 2-21

license limit 3-15

Local

call category type 3-30

default dial pattern 3-26

location 2-32

log files 6-5

login page

NAM software 3-3

Service Monitor 1-6

Long Distance

call category type 3-30

default dial pattern 3-26

M

MGCP Gateway Incoming 3-21

MGCP Gateway Outgoing 3-21

MGCP voice gateway, configuring B-13

MIBs

system application, log file 6-12

used by Service Monitor D-1

mixed mode, definition B-8

mode

Enterprise Network Deployment 1-8

MSP Network Deployment 1-8

MOS

reported by cluster 2-20

reported by sensor

average 2-10

minimum 2-10

most-impacted endpoints report

CVTQ 2-23

exporting automatically 3-17

sensor 2-22

settings, configuring 3-17

N

NAM. See Network Analysis Module.

NANP 3-26

Network Analysis Module

configuring C-2

login page, launching 3-3

supported hardware and software 1-3

North American Numbering Plan 3-24

notification

enabling 6-7

port blocking, and 6-8

process restart 6-7

recipient, configuring 6-8

SMTP server for 6-8

NTP server C-3

O

OffNet

call definition 3-23

report filter 2-25

OnNet

call category type, defined 3-21

call definition 3-23

report filter 2-25

OnNet H.323 Trunk 3-21

OnNet SIP Trunk 3-21

Operations Manager. See Cisco Unified Operations Manager

P

packet loss

reported by cluster 2-21

reported by sensor

actual 2-11

adjusted 2-11

percent 2-11

password

casuser B-8

CDR database 3-8, B-9

cmf database 6-14

device database 3-8

Service Monitor database 6-5

SFTP B-4

smuser B-6

phone count

understanding 3-15

phones

license limit 3-15

total count 3-15

updating known phone count 3-17

popup blockers, disabling A-3

port

blocking and e-mail 6-8

Service Monitor web server 1-6

SSL 1-6

primary Service Monitor

configuring default 4-3

updating 4-9, 4-11

viewing 4-13

processes

Service Monitor 6-9, 6-10

starting and stopping 6-9

properties, configuring

CSV export limit 3-38

data purge 6-2

diagnostic report wait 3-38

low-volume schedule 6-2

Provisioning Manager synchronization 3-13

Q

QOVRDbEngine process 6-9

QOVRDbMonitor process 6-9

QOVRMulitProcLogger process 6-9

QOVR process 6-9

R

registering Cisco 1040 4-17

reports

accessing more than 2,000 records 2-8

configuring

number of CSV records to export 3-38

number of endpoints for 3-17

search time 3-38

filenames, automatically generated 3-19

most-impacted endpoints, exporting 3-17

resetting Cisco 1040 4-11

restoring database 6-4

resuming

sensor for monitoring 3-17

Unified Communications Manager cluster for monitoring 3-17

RSPAN port, reconfiguring 4-11

S

schedule

data purge, updating 6-2

low-volume

updating 6-2

secondary Service Monitor

configuring 4-3

updating 4-9, 4-11

viewing 4-13

security

certificate 6-14

configuring A-1

SNMP queries 6-12

sensor

diagnostic report 2-3

most-impacted endpoints report 2-22

SNMP trap

reconnect D-6

unreachable D-6

severely concealed seconds, definition 2-21

SFTP

directory path B-4

password B-4

server process 6-9

short call, definition 2-20

SIP Trunk Incoming 3-21

SIP Trunk Outgoing 3-21

SMTP server

configuring for notifications 6-8

configuring for report export 3-18

message 3-2

smuser

password, updating B-6

username B-4

SNMP

MIBs, Service Monitor support for E-1

queries, configuring security for 6-12

trap details D-1

trap receivers 3-2

using to manage Service Monitor 6-10

Windows service 6-11

SPAN port, reconfiguring 4-11

SQL authentication on Unified Communications Manager B-9

SSRC 2-11, 2-13

starting

daemon manager 6-16

Service Monitor

processes 6-9

user interface 1-6

stopping

daemon manager 6-16

QOVR process 4-7

Service Monitor processes 6-9

stream

correlation 2-11

details 2-14

summary 2-12

supported

endpoints 1-2

NAM software and hardware 1-3

Unified Communications Manager software 1-2

suspending

sensor from monitoring 3-17

Unified Communications Manager cluster from monitoring 3-17

switch

IP address for 4-15

port, shutting 4-11

synchronization, Provisioning Manager 3-13

system application MIB implementation E-1

resource MIB tables E-1

element status information E-5

installed elements E-3

installed packages E-2

package status information E-4

process map E-7

scalar variables E-7

status of elements previously run E-6

status of packages previously run E-6

sample MIB walk E-7

T

Tandem

call category name 3-21

call category type, defined 3-21

termination cause, reported by cluster 2-21, 2-31

TFTP server

adding to Service Monitor 4-2

deleting from Service Monitor 4-3

Unified Communications Manager as a 4-2

TFTP service

CWCS, disabling 6-9

Unified Communications Manager, restarting B-13

thresholds

CVTQ

group 5-4

priority 5-8

global 5-3

sensor

group 5-9

priority 5-13

time

synchronization 4-13, C-3

updating on the server 6-16

Toll Free

call category type, defined 3-30

default dial pattern 3-26

toll-free

call, dial pattern for 3-28

numbers, configuring 3-23

TOS 2-13

trap receiver

configuring 3-2

default port number for 3-2

Operations Manager, as a 3-2

traps, SNMP

from Cisco 1040s, suppressing 4-4

MOS violation D-1

sensor reconnect D-6

sensor unreachable D-6

trunk utilization, configuration 3-35

U

Unavailable device type, reason for 2-9

Unity Voicemail 3-21

Unknown

call category name 3-22

call category type, defined 3-22

updating

server time 6-16

thresholds

CVTQ group 5-6

global 5-3

sensor group 5-11

users, configuring A-1

V

VAD

effect on MOS 2-18, 2-30

voice gateway configuration B-12

verifying credentials 3-4

versions, Unified Communications Manager 3-8, B-1

VG/Trunk-Incoming call category type, defined 3-21

VG/Trunk-Outgoing call category type, defined 3-21

viewing

Cisco 1040 configuration

in Service Monitor 4-13

on Cisco 1040 4-15

on TFTP server 4-14

virus scanning software A-3

voice gateway

Detailed Device View, launching for 2-9

MGCP, configuring B-13

MOS calculation on 1-2

VAD, configuring B-12

Voicemail call category type, defined 3-21

W

warning, Cisco 1040 safety information 4-16

Windows authentication on Unified Communications Manager B-8

Windows SNMP Service 6-11