Installation Guide for Cisco Prime Unified Service Monitor 9.0
Appendix B: Licensing
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Licensing

Table Of Contents

Licensing

Licensing Overview

Verifying License Status

Licensing Scenarios

Licensing Messages

Licensing Process

Obtaining a PAK

Obtaining a License File

Registering a License File with Service Monitor


Licensing


This appendix provides licensing information for Cisco Prime Unified Service Monitor (Prime USM). It contains the following sections:

Licensing Overview

Licensing Process

Licensing Overview

Prime USM features software-based product registration and license key technologies. Licensing ensures that you possess a licensed copy of Prime USM.

To determine whether Prime USM is licensed, see Verifying License Status. If you do not have a license or you want to upgrade your license, see Licensing Scenarios. For information about messages that are displayed during product evaluation, see Licensing Messages.

Verifying License Status

To verify license status, choose Administration > Server Administration (Common Services) > Administration > Licensing. The Licensing Information page appears with the following information:

Column
Description

Name

Abbreviated product name—For Prime USM, this is SM.

Version

Product version—A.b.c, where A is the major version number, b is the minor version number, and c is the service pack number. For example, SM Standard 9.0 indicates version 9.0 without service packs.

Size

Limit—Number of phones that Prime USM is licensed to support, up to a maximum value.

Note The licensing process permits you to install any valid licenses, even if, as a result, the number of phones exceeds the maximum value. To move a license from one Prime USM server to another, you must open a service request. For more information, see Obtaining Documentation and Submitting a Service Request.

Status

One of the following:

Purchased—You have a registered, licensed product.

Evaluation—This license will expire on the expiration date; Service Monitor will stop running.

Expiration Date

Date on which Prime USM stops running—Applies to evaluation licenses. The evaluation period lasts for 90 days.



Note To view the installed software version, select the About link in the upper-right corner of the Prime USM home page.


Licensing Scenarios

Table B-1 describes what to do in different scenarios if you do not have a licensed, registered copy of Prime USM or if you want to increase the number of phones supported.

Table B-1 How to Obtain and Register a License 

Scenario
What to Do

Installing with a purchased license.

1. Before installing, obtain a license file. See Licensing Process.

Note You can install Prime USM without the license file. You can upgrade your license after installation. See Registering a License File with Service Monitor.

2. During installation, select License File Location, and provide the location of your license file.

Installing with an evaluation license.

Note The evaluation license is limited to monitoring 10,000 phones.

During installation, select Evaluation Only. Evaluation versions are active for 90 days, after which you are required to purchase a license.

To upgrade to a purchased license after installation, obtain a PAK and license file for the Prime USM software version. For information on the licensing process, see Licensing Process.

Upgrading a license—Either of these:

Upgrading from an evaluation license to a purchased license

Installing an incremental license to support additional phones

See Licensing Process.

Moving Prime USM to another server.

Call the Cisco Technical Assistance Center (TAC) for assistance. For more information, see Obtaining Documentation and Submitting a Service Request.


Licensing Messages

If you have installed the evaluation version of Prime USM, you must obtain the license file from Cisco.com to continue to use the product after the 90-day evaluation period. For details, see Licensing Process.

Before expiry of the evaluation license, you will see the following prompt:

This software is provided for evaluation purposes only and will expire in XX days. If this 
is not an evaluation copy, please click this link for information about obtaining a valid 
purchase license. Click here for current licensing information. Otherwise, please contact 
your Cisco representative for purchasing information.
 
   

This message is displayed as an alert after you log in and try to access Prime USM. If you fail to upgrade your evaluation license, all Prime USM processes will run, but access to Prime USM functionality will be prohibited.

Licensing Process

The Prime USM license file includes support for a set number of phones. You can purchase incremental licenses to support additional phones and monitor up to a maximum number of phones with a single Prime USM. For each incremental license that you purchase, you will receive a PAK, and you must use that PAK to obtain a license file.

Following are the rules to count the license:

Specify a single phone for each IP phone / soft phone pair (CUPC, IPC and CSF) that share the same phone number(s).

Mobile phones are counted separately.

Analog phones connected to a voice gateway are not counted

This process applies to new installations and license upgrades:

1. Obtain a Product Authorization Key (PAK)—The PAK is used to register Prime USM, and any additional phone support that you might purchase for Prime USM, on Cisco.com, and it contains resource limitations. See Obtaining a PAK.

2. Obtain a license file—A license file is sent to you after you register the PAK on Cisco.com. See Obtaining a License File.

3. Copy the license file to the server where Prime USM is to be installed. If Prime USM is already installed and you are upgrading your license file, you must register the license file with Prime USM. See Registering a License File with Service Monitor.

Obtaining a PAK

The PAK is located on the software claim certificate. The software claim certificate is available in one of these ways:

If your order included hardware, a printed software claim certificate is included in the package.

If your order did not include hardware, you can obtain the software claim certificate through the eDelivery system; for information on eDelivery, see http://www.cisco.com/web/partners/tools/edelivery.html.

Obtaining a License File

You must configure the virtual machine with a static MAC address to purchase the permanent license for Service Monitor. The license file can only be used with the static MAC address that you supply.


Note The static MAC address must be within the following range: 00:50:56:00:00:00 to 00:50:56:3F:FF:FF.


For more information, see Best Practices for Cisco Unified Communications Management Suite on Virtualization at this URL:

http://www.cisco.com/en/US/prod/collateral/netmgtsw/ps6491/ps6705/ps6535/white_paper_c11-651585.html


Step 1 Register the PAK and the MAC address of the system where Prime USM is installed at http://www.cisco.com/go/license.

You will be prompted to log in. You must be a registered user of Cisco.com to log in.

The license file will be e-mailed to you.

Step 2 After you obtain the license file, register the license with the Prime USM server.


Registering a License File with Service Monitor


Caution This procedure registers a license even when the license size exceeds the maximum number of phones that Prime USM supports on a single server. However, when the number of phones in Service Monitor exceeds the limit, data from additional phones is not collected or analyzed.


Step 1 Copy the license file to the Prime USM server, into a directory with read permission for the username casuser or the user group casuser.


Note If you copy a folder that contains the license file to the Prime USM server, be sure to provide read permission for casuser on the folder as well as on the license file.


Step 2 Install the license:

a. Select Administration > Server Administration (Common Services) > Administration > Licensing. The License Information page appears.

b. Click the Update button. The Select License File dialog box appears.

c. Browse to and select the license file:

Click the Browse button.

Browse to the location where you copied the license file in Step 1.

Select the license file.

Click OK. The Licensing Information page is updated. For more information, see Table B-2.

If you purchased more than one license, repeat Step 2 to install each additional license.

If you encounter errors, ensure that the license file:

Is in a directory with read permission for the username casuser or the user group casusers.

Contains the correct MAC address in HOSTID=<MAC>. (Use a text editor to view the contents of the license file.) If the value of HOSTID is not correct, you must open a service request. See Obtaining Documentation and Submitting a Service Request.


Table B-2 License Registration Result 

License registered....
Expected Result on Licensing Information Page

Upgrade from an evaluation license

Entry in the Status column changes from Evaluation to Purchased.

Increase number of phones supported

Entry in the Size column increases per license size.