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Cisco Prime Unified Service Monitor 9.0 Compatibility Matrix

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Cisco Prime Unified Service Monitor 9.0 Compatibility Matrix

Table Of Contents

Cisco Prime Unified Service Monitor 9.0
Compatibility Matrix

Supported Cisco Unified Communications Management Suite Products

Supported Unified Communications Manager Versions

Supported Cisco IP Phone Models

Configuring MGCP Voice Gateways to Support CVTQ

Voice and IP Communications

Supported Binary Image for Cisco 1040

Supported NAM Software Versions

New and Changed Information


Cisco Prime Unified Service Monitor 9.0
Compatibility Matrix


Revised: July 19, 2013, OL-27487-0 1

This document contains the following sections:

Supported Cisco Unified Communications Management Suite Products

Supported Unified Communications Manager Versions

Supported Cisco IP Phone Models

Configuring MGCP Voice Gateways to Support CVTQ

Voice and IP Communications

Supported Binary Image for Cisco 1040

Supported NAM Software Versions

New and Changed Information

Supported Cisco Unified Communications Management Suite Products

Table 1 lists the Cisco Unified Communications Management Suite products with which Cisco Prime Unified Service Monitor (Service Monitor) 9.0 is compatible.

Table 1 Cisco Prime Unified Communication Management Suite

Product
Compatible When Installed in the Network
Compatible When Installed on the Server with Server Monitor
Configuration Notes

Cisco Prime Unified Operations Manager 9.0

X

X

Note Support for up to 10,000 phones

For Operations Manager and Service Monitor to work together, you must perform the configuration tasks listed in:

User Guide for Cisco Prime Unified Operations Manager 9.0

User Guide for Cisco Prime Unified Service Monitor 9.0

Cisco Unified Service Statistics Manager 9.0

For Service Statistics Manager to create reports from Operations Manager and Service Monitor data, you must complete the configuration and verification tasks mentioned in the Quick Start Guide for Cisco Unified Service Statistics Manager.

Cisco Prime Unified Provisioning Manager 9.0

Cisco Unified Contact Center Express 9.0

     

CUxAC 9.0 (system health and Voice Services)

     

Unity Cxn 9.0

     

Cisco Unified Presence 9.0 and 9.1

   

You must install consolidated Prime UOM and Prime USM patch to manage Unified Presence 9.1.

Cisco IP communicator/Cisco Unified Personal Communicator 9.0

     

Cisco Unified SIP Proxy 9.0

     

CUMP 9.0

     

Unified Contact Center Enterprise9.0

     

Media Sense 9.0

     

Finesse9.0

     

Cisco Emergency Responder 9.0

     

VXC 6225

     

Border Element 6K

     

Supported Unified Communications Manager Versions

Service Monitor supports the Unified Communications Manager software versions listed in Table 2.

Table 2 Cisco Unified Communications Manager 

Software Version
Service Monitor Reports
Configuration Notes

6.0

6.1

7.x

8.0

8.5

8.6

8.6.2

9.0

9.1

9.1.1

Service Monitor generates reports that include the following information:

Cluster ID

Call endpoints

Time stamp (Reflects call disconnect time)

Call duration

Call termination cause

Codec

Milliseconds of jitter

Number of lost packets

MOS

Concealment ratio

Severely concealed seconds

MOS is calculated using the Cisco Voice Transmission Quality (CVTQ) algorithm on supported phones (see Table 3) and endpoints (see Table 4). To make CVTQ data available from supported phones and endpoints, ensure that you have applied any required patches to Unified Communications Manager.

Unified Communications Manager must be configured properly to work with Service Monitor.

For more information, see Unified Communications Manager Configuration chapter in User Guide for Cisco Unified Service Monitor 9.0.

You must install consolidated Prime UOM and Prime USM patch to manage Unified CM 9.1 and 9.1.1.


Supported Cisco IP Phone Models

Table 3 lists the Cisco IP phone models that support the CVTQ algorithm in SCCP and—in most cases—SIP mode.

Table 3 Supported Cisco IP Phones 

Model
Mode in Which CVTQ is Supported
SCCP
SIP 1

6901

X

X

6911

X

X

6921

X

X

6941

X

X

6945

X

X

6961

X

X

7906

X

X

7911

X

X

7921

X

X

7925

X

X

7926G

X

X

7931

X

X

7940

X

7941

X

X

7941G-GE

X

X

7942G

X

X

7945G

X

X

7960

X

7961

X

X

7961G-GE

X

X

7962G

X

X

7965G

X

X

7970

X

X

7971G-GE

X

X

7975G

X

X

8961

X

X

9951

X

X

9971

X

X

3905

X

X

8941

X

X

8945

X

X

9945

X

X

9965

X

X

Cisco Jabber Phones

1 For Cisco IP phones in SIP mode to support the CVTQ algorithm, you must enable Call Stats; see Enabling Call Stats in the SIP Profile.


Enabling Call Stats in the SIP Profile

Phones in SIP mode must have Call Stats enabled in the SIP profile. For more information, select the appropriate version of Cisco Unified Communications Manager Administration Guide at this URL: http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html.

Configuring MGCP Voice Gateways to Support CVTQ

Table 4 lists the required software, hardware, and configuration for MGCP voice gateways that Service Monitor supports.

Table 4 Cisco MGCP Voice Gateways 

Required
Software Version or Hardware Details
Configuration Notes

Software

Cisco IOS 12.4(4)T or later.

Hardware

TIC5510 DSP hardware—TIC5510 DSP supports the DSP/KF voice quality metric that Service Monitor needs.

For more information, see DSP Voice Quality Metrics Guide at this URL:

http://www.cisco.com/en/US/docs/ios/
12_4t/12_4t15/vqmetric.html

To confirm that a voice gateway has TIC5510 DSP, look for 5510 in the output of this command:

show voice dsp detailed 
 
        

For more information, see Cisco IOS Voice Command Reference at this URL:

http://www.cisco.com/en/US/docs/ios/
voice/command/reference/vr_book.html

The platforms on which TIC5510 DSP is supported are:

Cisco 2800 series and Cisco 3800 series integrated services routers with PVDM2 modules

Cisco VG224 voice gateway

Cisco IAD2430 series integrated access devices

Cisco 2600XM, Cisco 2691, Cisco 3700 series access routers, Cisco 2811, Cisco 2821, Cisco 2851, and Cisco 3800 series integrated services routers with the following network modules:

NM-HDV2

NM-HDV2-1T1/E1

NM-HD-1V

NM-HD-2V

NM-HD-2VE

Cisco 2821, Cisco 2851, Cisco 3825, and Cisco 3845 with the EVM-HD-8FXS/DID module

To enable voice quality statistics on the voice gateway, use the following command:

mgcp voice-quality-stat all

Note A warning message might be displayed advising that "enable voice stats might impact performance".

For more information, see Cisco IOS Voice Command Reference at this URL:

http://www.cisco.com/en/US/docs/ios/
voice/command/reference/vr_book.html


Voice and IP Communications

Table 5 provides the Cisco Unified Border Element (CUBE) support information.

Table 5 CUBE Support Information

Software
Devices/versions

Cisco Unified Border Element (CUBE)1

Cisco 2800 Series ISR

Cisco 2900 Series ISR

Cisco 3800 Series ISR

Cisco 3900 Series ISR

Cisco 7200VXR Routers

Cisco 7301 Routers

Cisco AS5350XM Universal Gateway

Cisco AS5400XM Universal Gateway

1 The Cisco IOS version is 15.1.3T.



Note Call Management Record (CMR) data will not be available in Service Monitor for CUBE, because Unified Communications Manager does not support CMR for SIP trunks.


Supported Binary Image for Cisco 1040

Table 6 lists the supported binary image for use on Cisco 1040 when used with Service Monitor 8.7.

Table 6 Cisco 1040 Binary Image 

Binary Image Filename
Configuration Notes

SvcMonAB2_102.img

The SvcMonAB2_102.img binary image file is available on the Service Monitor server in the NMSROOT\ImageDir folder.

Note NMSROOT is the directory in which Service Monitor was installed. The default value for NMSROOT is C:\Program Files\CSCOpx.

To load the image onto Cisco 1040s, see Performing Post-Upgrade Configuration for Cisco 1040s in Installation Guide for Cisco Prime Unified Service Monitor 8.7.


Caution Installing binary image files other than SvcMonAB2_102.img can cause severe problems.

Supported NAM Software Versions

Table 7 lists the Cisco NAM software versions and the hardware models that Service Monitor 8.7 supports.

Table 7 Supported NAM Software Versions

Supported NAM Software Versions
Product Series
Hardware Model
Configuration Notes

4.0

4.1

4.2

5.0

5.1

5.1(2)

Cisco NAM 2200 Series Appliances

NAM2204-RJ45

NAM2204-SFP

NAM2220

We recommend using NAM 4.1 or 4.2.

If you are using NAM 4.0, you might face the following issue:

CSCsy88897—Stream correlation report from the NAM appliance shows duplicate time stamps.

This issue is resolved in NAM 4.1; however, there is no workaround for it in NAM 4.0. You must install the NAM software 4.0.1 patch from Cisco.com.

If a NAM is configured as an HTTP secure server, you must apply the NAM crypto patch to enable Service Monitor to access the NAM. To download the patch, log in to your account on Cisco.com and go to this URL:

http://www.cisco.com/cisco/software/navigator.html?i=rt

The NAM crypto patch is available for NAM 4.0, 4.1, and 4.2.

Cisco Catalyst 6500 and Cisco 7600 Series

Cisco Integrated Services Routers (Branch Routers)

NME-NAM-80S

NME-NAM-120S

WS-SVC-NAM-1

WS-SVC-NAM-2

WS-SVC-NAM-1-250S

WS-SVC-NAM-2-250S

NM-NAM (Supported with NAM 4.0 only. NAM 4.1 and 4.2 are not supported on NM-NAM.)

To access NAM software downloads, go to this URL:

http://www.cisco.com/en/US/products/sw/cscowork/ps5401/tsd_products_support_series_home.html

and click the Download Software link.

Install the required patches for the software to work.


New and Changed Information

The following table describes information that has been added or changed since the initial release of the Cisco Prime Unified Service Monitor 9.0 Compatibility Matrix.

Date
Revision

July 19, 2013

Added support for Cisco Unified Communications Manager 9.1 and 9.1.1 and Unified Presence 9.1.

You must install consolidated Prime UOM and Prime USM patch to manage Unified CM 9.1 and 9.1.1 and Unified Presence Server 9.1.