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Release Notes for Cisco Prime Unified Service Monitor 8.7

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Release Notes for Cisco Prime Unified Service Monitor 8.7

Table Of Contents

Release Notes for Cisco Prime Unified Service Monitor 8.7

New Features

Compatible Phones, Gateways, and Software Versions

Known Problems

Product Documentation

Related Documentation

Obtaining Documentation and Submitting a Service Request

SUPPLEMENTAL LICENSE AGREEMENT


Release Notes for Cisco Prime Unified Service Monitor 8.7


Cisco Prime Unified Service Monitor (Service Monitor) is a part of the Cisco Unified Communications Management Suite.

Service Monitor enables you to continuously monitor active calls supported by the Cisco Unified Communications System. It also provides near real-time notification when the voice quality of a call fails to meet a user-defined quality threshold.

This document contains the following sections:

New Features

Compatible Phones, Gateways, and Software Versions

Known Problems

Product Documentation

Related Documentation

Obtaining Documentation and Submitting a Service Request

SUPPLEMENTAL LICENSE AGREEMENT

New Features

Service Monitor 8.7 adds the following:

Integration with the Top 5 Call Failure Locations dashlet of Cisco Prime Unified Operations Manager 8.7.

The Top 5 Call Failure Locations dashlet shows the five locations that are experiencing the most call failures in the last hour.

Service Monitor aggregates and stores the Call Detail Record (CDR) data received from Cisco Unified Communications Manager in the database. Operations Manager fetches this data from Service Monitor and displays it in this dashlet.

See Top 5 Call Failure Locations section in User Guide for Cisco Prime Unified Operations Manager 8.7 for more information about Top 5 Call Failure Locations dashlet.

If the dashlet does not contain any data, check whether:

The Service Monitor license is installed. The dashlet works only if Service Monitor license is installed.

Service Monitor has been added in Operations Manager.

The clusters are configured with Service Monitor as their billing server. This ensures that the CDR records are pushed to Service Monitor.


Note It is possible for the Service Monitor CDR Diagnostic Report to have more recent data than what is available via the dashlet at any particular time.


Integration with the Top 5 Poor Call Quality Location dashlet of Cisco Prime Unified Operations Manager 8.7.

The Top 5 Poor Call Quality Location dashlet shows the five locations that are experiencing the poorest call quality.

Service Monitor aggregates and stores the Cisco Voice Transmission Quality (CVTQ) data received from Cisco Unified Communications Manager in the database. Operations Manager fetches this data from Service Monitor and displays it in this dashlet.

See Top 5 Poor Call Quality Location section in User Guide for Cisco Prime Unified Operations Manager 8.7 for more information about Top 5 Poor Call Quality Location dashlet.


Note It is possible for the Service Monitor CVTQ Diagnostic Report to have more recent data than what is available via the dashlet at any particular time.


Support for Windows 2008 R1 64 bit version

Support for VMware ESXi 5.0

Support for Firefox 10.x

Support for Cisco Unified Communications Manager 8.6.2

Support for Cisco Jabber phones

Compatible Phones, Gateways, and Software Versions

For supported phones, software versions, and, where applicable, configuration notes and hardware models, see Cisco Prime Unified Service Monitor 8.7 Compatibility Matrix. It contains information about the following:

Supported Cisco Unified Communications Management Suite products

Supported Cisco Unified Communications Manager versions

Supported Cisco 1040 sensor binary image

Supported Cisco IP phone models

Configuring MGCP Voice Gateways to support CVTQ

Supported NAM software versions

Known Problems


Note To obtain more information about known problems, access the Cisco Software Bug Toolkit at
http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs. (You will be prompted to log into Cisco.com.)


Table 1 Known Problems in Service Monitor  

Bug ID
Summary
Explanation

CSCtr61284

For NAM-based and Sensor-based Service Quality (SQ) Events, SQ Diagnostics report displays all records.

When you launch the SQ Diagnostics report for SQ events generated from NAM data, it shows all the records present in Service Monitor.

Workaround:

None.

CSCtr53451

Unable to change the password for the SFTP user, smuser.

Even if you change the password from the Administration > Other Settings page, the password change does not get updated in the database.

Workaround:

None.

CSCtr30068

The Device Type, Device Name, and Directory Number columns are empty for initial sensor report stream.

When Cisco Unified Communications Manager and Cisco 1040 Sensor are monitoring the same call, the initial sensor report streams do not contain the device name, device type, or directory number.

These are available only after the Call Detail Record (CDR) and Call Management Record (CMR) from the Cisco Unified Communications Manager arrive at the end of the call and the device table is updated with this information. The sensor report correlates the data available in the device table to get the device name, device type, and directory number.

Workaround:

None.

CSCto03412

NAM reports erroneous packet loss for SIP trunk calls.

NAM reports erroneous packet loss and adjusted packet loss percent for SIP trunk calls when dual-tone multifrequency (DTMF) data is added.

Workaround:

None.


Product Documentation


Note We sometimes update the documentation after original publication. Therefore, you should review the documentation on Cisco.com for any updates.


Table 2 describes the product documentation that is available.

Table 2 Product Documentation 

Document Title
Location

Release Notes for Cisco Prime Unified Service Monitor 8.7

On Cisco.com at
http://www.cisco.com/en/US/products/ps6536/prod_release_notes_list.html

Cisco Prime Unified Service Monitor 8.7 Compatibility Matrix

On Cisco.com at
http://www.cisco.com/en/US/products/ps6536/products_device_support_tables_list.html

Installation Guide for Cisco Prime Unified Service Monitor 8.7

On Cisco.com at
http://www.cisco.com/en/US/products/ps6536/prod_installation_guides_list.html

User Guide for Cisco Prime Unified Service Monitor 8.7

On Cisco.com at
http://www.cisco.com/en/US/products/ps6536/products_user_guide_list.html

Context-sensitive online help

Click the Help link in the upper-right hand corner of the window or the Help button in any dialog box.


Related Documentation


Note We sometimes update the documentation after original publication. Therefore, you should review the documentation on Cisco.com for any updates.


Table 3 describes the additional documentation that is available.

Table 3 Related Documentation 

Document Title
Available on Cisco.com at These URLs

Quick Start Guide for Cisco 1040 Sensor

http://www.cisco.com/en/US/docs/net_mgmt/cisco_unified_service_monitor/2.1/quick/guide/1040qs21.html

Release Notes for Cisco Prime Unified Operations Manager 8.7

http://www.cisco.com/en/US/products/ps6535/prod_release_notes_list.html

Installation Guide for Cisco Prime Unified Operations Manager (Includes Service Monitor) 8.7

http://www.cisco.com/en/US/products/ps6535/prod_installation_guides_list.html

User Guide for Cisco Prime Unified Operations Manager 8.7

http://www.cisco.com/en/US/products/ps6535/products_user_guide_list.html

Best Practices for Cisco Unified Communications Management Suite on Virtualization

http://www.cisco.com/en/US/prod/collateral/netmgtsw/ps6491/ps6705/ps6535/
white_paper_c11-651585.html


Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.

SUPPLEMENTAL LICENSE AGREEMENT

SUPPLEMENTAL LICENSE AGREEMENT FOR CISCO SYSTEMS NETWORK MANAGEMENT SOFTWARE: CISCO PRIME UNIFIED SERVICE MONITOR.

IMPORTANT-READ CAREFULLY: This Supplemental License Agreement ("SLA") contains additional limitations on the license to the Software provided to Customer under the End User License Agreement between Customer and Cisco. Capitalized terms used in this SLA and not otherwise defined herein shall have the meanings assigned to them in the End User License Agreement. To the extent that there is a conflict among any of these terms and conditions applicable to the Software, the terms and conditions in this SLA shall take precedence.

By installing, downloading, accessing or otherwise using the Software, Customer agrees to be bound by the terms of this SLA. If Customer does not agree to the terms of this SLA, Customer may not install, download or otherwise use the Software. When used below, the term "server" refers to central processor unit.


1. ADDITIONAL LICENSE RESTRICTIONS.

Installation and Use. The Software components are provided to Customer solely to install, update, supplement, or replace existing functionality of the applicable Network Management Software product. Customer may install and use the following Software components:

CiscoWorks Common Services: Contains shared resources used by other components in this bundle. In many cases, all components in this bundle can be installed on a single server.

Cisco Prime Unified Service Monitor: May be installed on one (1) server in Customer's network management environment.

Number of IP Phones. For each Software license granted, Customer may install and run the Software on a single server to manage the number of IP phones specified in the license file provided with the Software, or as specified in the Software License Claim Certificate. Customers whose requirements exceed the IP phone limit must purchase upgrade licenses or additional copies of the Software. The IP phone limit is enforced by license registration.

Reproduction and Distribution. Customer may not reproduce nor distribute the Software.

2. DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS.

Please refer to the Cisco Systems, Inc. End User License Agreement.