Cisco Prime Unified Operations Manager 9.0 User Guide
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Index

Table Of Contents

A - B - C - D - E - F - G - H - I - J - K - L - M - N - O - P - Q - R - S - T - U - V - W - Z

Index

A

about

device management 1-19

Event History Reports 1-18

Monitoring Dashboards 1-10

multiple end-customer views 1-6

node-to-node tests 1-22

notifications 1-19

phone status tests 1-21

Service Level View 5-1

Service Quality Alerts 6-1, 6-10

Service Quality Events 1-18

synthetic tests 1-21

about Operations Manager 1-1

client, configuring 1-36

day-to-day operations 1-8

device management 1-19

how Operations Manager works 1-22

device management and configuration 1-22

response to notifications and events 1-26

setting up 1-3

Access Control Server.

Access Port Groups, threshold settings, customizing 19-34

access ports

overriding groups 19-7

polling and thresholds 19-9

acknowledging

events, from events display 4-15, 4-18

ACS 20-28, 20-30

cluster access for users 8-4

device-based filtering 20-32

Device Management pages and 8-4

HTTP Administrator login 20-30

mode, changing from 20-33

mode, Operations Manager in 20-30

permissions 1-36

Polling and Thresholds pages and 19-14, 19-30

user configuration 20-27

user roles 1-36

users, configuring 20-30

activating

cluster-level events E-90

activating events

Number of Registered Gateways Decreased E-51

Number of Registered Gateways Increased E-51

Number Of Registered Media Devices Decreased E-51

Number Of Registered MediaDevices Increased E-51

AdapterServer, Operations Manager-related CiscoWorks process 20-40

adding

devices

manually to Operations Manager 2-12

to DCR 8-8

to Operations Manager, automatically 8-22

to Operations Manager, manually 8-23

to the DCR from Operations Manager 2-7

notification group

device-based 15-10

Service Quality-based 15-14

phone discovery schedule 2-15

synthetic tests 12-7

Dial-Tone test 12-7

Emergency Call test 12-12

End-to-End Call test 12-9

Message-Waiting Indicator test 12-13

Phone Registration test 12-7

TFTP Download test 12-11

adding single test

real-time transport protocol 14-11

administering Operations Manager

ports used by Operations Manager 20-9

protocols used by Operations Manager 20-9

SNMP 20-44

queries, configuring system for 20-45

security, configuring for queries 20-46

system application MIB log file, viewing 20-46

System Status report, viewing 20-14

administration pages, launching from Service Level View 8-74

Alert Details page

event details, obtaining

events associated with an alert, viewing 4-25

Launch Tools menu 4-24

See also events processed by Operations Manager

Alert History 16-1

about 16-2

database for (itemFH), changing password 20-26

stored Alert History on events, searching

by alert ID 16-6

by date 16-7

by device 16-5

by event ID 16-5

by group 16-7

stored history on events, searching 16-4

understanding 16-8

alerts

e-mailing

from Service Quality Alert Details 6-5, 6-16

responding to 1-36

Service Quality Alerts display 6-1, 6-10

stored information on, obtaining all 16-4

alert severity icons

Service Quality Alerts 6-4, 6-15

All Video Phones/Lines report, understanding 17-50

AMAServer.properties file 12-23

Application and Connectivity poller log files, where located 20-20

applications, configuring for synthetic tests 12-3

number of phones needed, determining 12-4

phones, configuring 12-5

applying changes to polling and thresholds 19-71

Audio Phones/Lines report, understanding 17-15

Authentication Failed event, description and trigger E-3

auto clearing, SQ events E-90

AutoFailebackFailed event, description and trigger E-3

AutoFailoverFailed event, description and trigger E-4

AuttoFailbackSucceeded event, description and trigger E-4

AverageLatency_ThresholdExceeded event, description and trigger E-5

B

backing up and restoring data 20-35

batch tests

and branch office 13-1

data files, location of 13-12

defined 13-1

overview 1-21

phone tests, type of 13-12

portal summary 3-19

running on demand 13-10

schedule format 13-2

viewing results of 13-11

benefits 1-8

branch office

and batch tests 13-1

and SRST test, illustrated 10-2

C

CallProcessingNodeCpuPegging

threshold mapping for RTMT 19-40

call usage records per media

server

Cisco IP Contact Center I-69

Cisco Unity I-69

Cisco Unity Connection I-69

Campus Manager

server, specifying 20-18

CASUSER, Operations Manager file owner 20-25

cautions

on synthetic test failures 12-4

CCMEDown event, description and trigger E-5

CCMEEphoneDeceased event, description and trigger E-5

CCMEEphoneLoginFailed event, description and trigger E-5

CCMEEphoneRegistrationFailed event, description and trigger E-6

CCMEEphoneUnregistrationsExceeded event, description and trigger E-7

CCMEKeyEphoneRegistrationChange event, description and trigger E-7

CCMELivefeedMOHFailed event, description and trigger E-8

CCMEMaximumConferencesExceeded event, description and trigger E-8

CCMENightServiceChange event, description and trigger E-8

CCMEStatusChange event, description and trigger E-8

CDRbased forwarding 2-28

changeSQEventAutoClearTime.bat E-90

channel status graph

examples 7-12

channel selector 7-13

custom date range 7-14

E1 PRI graph 7-13

maximize using detach button 7-13

selecting metrics 7-12

Cisco 1040, event history for 16-13

Cisco 7960 IP phones, and synthetic tests 12-3

Cisco Analog Access, perfmon counter object B-10

Cisco CallManager Attendant Console, perfmon counter object B-6

Cisco CTI Manager device, perfmon counter object B-10

Cisco CtiManager device, perfmon counter object B-9

Cisco H323, perfmon counter object B-11

Cisco HW Conference Bridge device, perfmon counter object B-15

Cisco IOS

gatekeeper

CPU usage records I-21

memory usage records I-23

performance polling records I-6

zone usage records I-19

gateway

BRI channel usage records I-40

CPU usage records I-21

DSP usage records I-25

E1 CAS channel usage records I-33

E1 PRI channel usage records I-37

memory usage records I-23

performance polling records I-6

T1 CAS channel usage records I-32

T1 PRI channel usage records I-35

versions required for node-to-node tests 14-2

Cisco IOS gateway

server dial peer call usage records I-68

Cisco IOS gateways

total utilization records I-67

Cisco IOS IP SLA. See IP SLA

Cisco IP Contact Center

server call usage records per media I-69

server CPU usage records I-65

server dial peer call usage records I-68

server memory usage records I-64

server transcode and MTP session records I-70

Cisco IP Contact Center usage records I-63

Cisco location, perfmon counter object B-11

Cisco Media Streaming Application, perfmon counter object B-12

Cisco Messaging Interface, perfmon counter object B-6

Cisco MGCP BRI CAS device, perfmon counter object B-8

Cisco MGCP FXO device, perfmon counter object B-9

Cisco MGCP FXS device, perfmon counter object B-9

Cisco MGCP gateway

BRI channel usage records I-40

E1 PRI channel usage records I-28

perfmon counter object B-6

T1 CAS channel usage records I-16

T1 PRI channel usage record I-26

Cisco MGCP PRI device, perfmon counter object B-8

Cisco MGCP T1 CAS device, perfmon counter object B-7

Cisco MOH device, perfmon counter object B-14

Cisco MTP server, perfmon counter object B-15

Cisco Personal Assistant, perfmon counter object B-16

Cisco Secure Access Control Server. See ACS

Cisco SIP, perfmon counter object B-16

Cisco Software Conference Bridge device, perfmon counter object B-16

Cisco TFTP, perfmon counter object B-17

Cisco transcode device, perfmon counter object B-17

Cisco Unified CallManager

CPU usage records I-8

credentials 8-63

IP phones, associated with 8-68

MGCP gateway

BRI channel usage records I-40

E1 PRI channel usage records I-28

T1 CAS channel usage records I-16

T1 PRI channel usage records I-26

perfmon counter object B-4

port usage records I-8

remote central 10-2

route group I-66

server memory usage records I-64

SIP device usage records I-63

Cisco Unified CallManager Express

ephone usage records I-43

IP phones, associated with 8-68

IP phones, registered to 17-8, 17-42

key ephone usage records I-43

memory usage records I-23

performance polling records I-6

utilization statistics 7-2

Cisco Unified Communications Manager

cluster name, changing 2-27

configuring the syslog receiver 2-29

Media Convergence Server, running on 2-27

Cisco Unified Service Monitor. See Service Monitor

Cisco Unity

port usage records I-45

server call usage records per media I-69

server CPU usage records I-65

server dial peer call usage records I-68

server memory usage records I-64

utilization statistics 7-3

Cisco Unity, perfmon counter object B-18

Cisco Unity Connection

port usage records I-61

server

transcode and MTP session record I-70

server call usage records per media I-69

server CPU usage records I-65

server memory usage records I-64

utilization statistics 7-3

Cisco Unity Connection Center

server dial peer call usage records I-68

Cisco Unity Express

mailbox usage records I-41

memory usage records I-23

utilization statistics 7-3

CiscoView

server, specifying 20-18

CiscoWorks

Permissions Report 1-36

processes related to Operations Manager 20-39

AdapterServer 20-40

DataPurge 20-40

DevicePoolCollector 20-40

DevicePoolIntegrator 20-40

DfmBroker 20-40

DfmServer 20-40

EPMDbEngine 20-41

EPMDbMonitor 20-41

EPMServer 20-41

FHDbEngine 20-41

FHDbMonitor 20-41

FHPurgeTask 20-41

FHServer 20-41

GPF 20-41

GpfPurgeTask 20-41

INVDbEngine 20-41

INVDbMonitor 20-41

InventoryCollector 20-41

IPIUDataServer 20-41

IPIUDbEngine 20-41

IPIUDbMonitor 20-41

IPSLAPurgeTask 20-41

IPSLAServer 20-41

ITMCTMStartup 20-41

ITMDiagServer 20-41

ITMOGSServer 20-41

IVR 20-41

NOTSServer 20-41

OMHealthMonitor 20-42

PIFServer 20-42

PTMServer 20-42

QoVMServer 20-42

QOVR 20-42

QOVRDbEngine 20-42

QOVRDbMonitor 20-42

QOVRMultiProcLogger 20-42

SDRPurgeTask 20-42

SIRServer 20-42

SRSTServer 20-42

STServer 20-42

TISServer 20-42

TopoServer 20-42

VHMIntegrator 20-42

VHMServer 20-42

VsmServer 20-42

user roles 1-36

window, working with 1-28

Cleared by field 4-27

clearing

alerts, from

Service Quality Alerts display 6-4

events

from Service Quality Alert Details 6-8

events, from events display 4-16, 4-18

clients

simultaneous

in multi-customer 1-5

clients, simultaneous

in Enterprise 1-5

cloning a notification group 15-23

cluster

route pattern summry portal 3-25

cluster device discovery 8-43

running for device pool thresholds 19-37

cluster events, in Event History reports 1-18

cluster name, changing 2-27

CodeRedEntry event, description and trigger E-12

Common Services

software updates 20-16

Common Services groups 9-1, 9-9

community string

rights, setting on media server 2-28

ComponentDown event, description and trigger E-14

configuring

applications, for synthetic tests 12-3

client, for Operations Manager 1-36

DSCP traffic prioritization 2-25

IP phones, for synthetic tests 12-5

LDAP server 8-65

logging 20-19

Operations Manager 20-1

Personalized Report 18-2, 18-3

polling 19-1

Provisioning Manager 21-7

RTMT on CCM 2-34

schedules, daily purging 20-13

security 2-21

Service Monitor 21-7

Service Statistics Manager 21-9

SNMP

on Catalyst devices 20-6

on Cisco IOS-based devices 20-6

SNMP trap receiving and forwarding

trap forwarding 2-23

trap receiving port, updating 2-23

synthetic tests 12-3

thresholds 19-1

trunk utilization 2-28, 20-16

configuring Operations Manager

SNMP trap receiving and forwarding 2-23

to monitor devices 2-4

adding a phone discovery schedule 2-15

adding devices manually to Operations Manager 2-12

adding devices to the DCR from Operations Manager 2-7

configuring automatic device selection in Operations Manager 2-12

configuring manual device selection in Operations Manager 2-12

configuring the DCR in master and slave mode 2-6

device states 2-13

editing the device inventory collection schedule 2-14

scheduling inventory collection 2-14

verifying device import 2-14

configuring users to view customer folders 1-7

connectivity details

hop count 5-5

neighbor 5-5

contained devices, how Operations Manager handles 8-21

containing devices, how Operations Manager handles 8-21

Core Dump File Found event, description and trigger E-14

CPALoginFailureThresholdExceeded event, description and trigger E-15

CPATransferFailedThresholdExceeded event, description and trigger E-15

CPAVoicemailThresholdExceeded event, description and trigger E-15

CPUPegging

threshold mapping for RTMT 19-40

CPU usage records

Cisco DPA I-18

Cisco IOS gatekeeper I-21

Cisco IOS gateway I-21

Cisco Unified CallManager I-8

server

Cisco IP Contact Center I-65

Cisco Unity I-65

Cisco Unity Connection I-65

CPUUtilizationExceeded event, description and trigger E-16

creating

device groups 9-13, 9-15

phone status tests 11-4

self-signed security certificates 20-34

credentials

device, editing 8-33

for Cisco Unified CallManager 8-63

credentials, configuring

device 2-9

HTTP 2-9

SNMPv3 2-9

Windows 2-9

CTI applications 17-11

CTILinkDown event, description and trigger E-17

CTI Ports Report 3-45

CTI Route Points Report 3-45

ctpPeripheralCableError event, description and trigger E-18

ctpPeripheralConfigError event, description and trigger E-18

ctpPeripheralDeviceError event, description and trigger E-19

ctpPeripheralInError event, description and trigger E-19

ctpPeripheralLinkError event, description and trigger E-20

ctpPeripheralPowerError event, description and trigger E-20

ctpPeripheralSystemError event, description and trigger E-20

CUEApplicationStatusChange event, description and trigger E-21

CUEBackupFailed event, description and trigger E-21

CUECallAgentConnectionLost event, description and trigger E-22

CUENTPIssue event, description and trigger E-22

CUEResourceExhausted event, description and trigger E-22

CUESecurityIssue event, description and trigger E-23

CUEStorageIssue event, description and trigger E-23

customer folders, creating 1-7

Customer name

NA 8-21

Customer Voice Portal

usage details I-79

customizing

event names 15-27

customizing Fault Monitor display

filtering 4-10

customizing the Events display

views, selecting 4-10

customizing threshold settings 19-34

D

daemon manager, restart 20-53

daily purging schedules, configuring 20-13

database

problems with 2.0.2 20-38

database icons, Service Level View

replication failure 5-11

replication success 5-11

databases in Operations Manager

itemEPM (event promulgation) 20-26

itemFH (Alert History) 20-26

ItemInv (inventory) 20-26

Itemipiu (IP phone information) 20-26

password for, changing 20-26

purging schedule for 20-18

qovr (Service Monitor) 20-26

Data Jitter (Enhanced UDP) tests, record format I-84

data jitter test

Cisco IOS version required 14-2

DataPhysicalDiskDown event, description and trigger E-23

DataPurge, Operations Manager-related CiscoWorks process 20-40

date and time

on Operations Manager client 1-29

on Operations Manager server 1-29

DBReplicationFailure event, description and trigger E-24

D Channel Out of Service event, description and trigger E-24

DCR

and physical discovery 8-7

configuring 8-16

deleted devices and 8-58

synchronization with Operations Manager 8-15, 8-19

automatic 8-22

manual 8-23

understanding 8-6

DCR, Display Name 8-21

deleting

batch tests 13-8

devices 8-58

groups 9-31

IP SLA-enabled device 10-5

node-to-node tests 14-16

notification group 15-24

phone status tests 11-7

Provisioning Manager links 21-9

Service Monitor links 21-5

Service Statistics Manager link 21-11

SRST tests 10-5

synthetic tests 12-21

detach Fault Monitor 4-2

Detailed Device View (DDV)

ACS and 8-4

device center, launching 8-50

device elements, viewing in detail 8-52

information by device class 8-52

device monitoring, suspending or resuming 8-57

for device components 8-58

for devices 8-56, 8-57

Event Details, launching 8-50

launching from Device Report 8-36

launching from Service Level View 8-68

Launch Tools menu, using 8-50

layout 8-49

log files, where located 20-20

node-to-node test, configuring 8-50

origin of inventory and device information (VHMInteractor) 20-42

Path Analysis Tool, launching 8-50

performance counters shown in

BRI Channel Status for CCM GW A-3

BRI Channel Status for IOS GW A-3

CCM - Analog Access GW Usage A-10

CCM - CTI Manager Usage A-10

CCM GW Port Usage A-3

CCM - H323 GW Usage A-8

CCM - Location Usage A-11

CCM - Media Streaming Application Usage A-11

CCM - MOH Usage A-12

CCM - MTP Usage A-13

CCM Port and CPU Usage A-6

CCM - Transcoder A-13

CCM Usage A-8

Cisco Analog Access A-14

Cisco CallManager A-3

Cisco CallManager Attendant Console A-14

Cisco IPCC Router Usage A-15

Cisco Messaging Interface A-15

Cisco SRST Usage A-15

Cisco TFTP Server A-16

CME Usage A-16

Consolidated DSP Usage A-16

CPU Usage A-17

CU Connection Usage A-19

CUE Usage A-19

CU Usage A-18

DPA Port and CPU Usage A-20

DSP Usage A-20

E1 CAS Channel Status for IOS GW A-20

E1 PRI Channel Status for CCM GW A-21

E1 PRI Channel Status for IOS GW A-21

E1 PRI Usage for CCM GW A-21

FXO Port Usage for CCM GW A-22

FXS Port Usage for CCM GW A-22

Gatekeeper Zone Statistics A-23

Hardware Conference Bridge A-24

IOS GW Port Usage A-7

Memory Usage A-24

Server Memory Usage A-25

SIP Device Usage A-26

Software Conference Bridge A-26

T1 CAS Channel Status for CCM GW A-26

T1 CAS Channel Status for IOS GW A-27

T1 CAS Usage for CCM GW A-27

T1 PRI Channel Status for CCM GW A-28

T1 PRI Usage for CCM GW A-28

performance graphs, launching from 8-50

polling settings, configuring 8-50

SRST test, configuring 8-50

starting, from Events Details window 8-47

starting, from Service Level View 8-68

synthetic test, configuring 8-50

System Information Pane, missing value 8-49

thresholds, configuring 8-50

device

adding in Service Level View 8-73

deleting in Service Level View 8-74

finding in Service Level View 1-35

prerequisites 8-4

resuming in Service Level View 8-73

states, defined 8-18

suspending in Service Level View 8-73

unreachable 16-8

unresponsive 16-8

DEVICE_MAX_COUNT_FOR_STARTING_REPORT parameter 5-12

device-based notifications 15-10

device center

launching from Detailed Device View 8-50

launching from Event Details 4-24

device details, viewing 8-52

device groups, managing 9-1

(see also devices, managing) 8-1

about groups 9-1

ACS and 8-4

Common Services system-defined groups, working with 9-9

creating and editing groups 9-12

creating 9-13, 9-15

group membership, finalizing 9-27

group properties, editing 9-19

group summary, viewing 9-28

CS@ groups, defined 9-2

deleting groups 9-31

details of, viewing 9-28

editing 9-12

granting access to

all users 9-13, 9-15, 9-18

single user 9-13, 9-15, 9-18

Group Administration and Configuration page 9-11

group membership

details, viewing 9-30

refreshing 9-31

OM@ groups, defined 9-2

Operations Manager system-defined groups, working with 9-3, 9-9

rules, understanding 9-23

examples 9-27

how defined 9-23

Rules Create page, example 9-24

values for each object type 9-26

system-defined groups, working with 9-3

78XX Media Servers 9-4

Access Port Groups 9-4

Cisco Unified CallManager or Cluster 9-4

Cisco Unified Communications Applications 9-5

Digital Voice Gateways 9-6

Gatekeepers 9-6

H323 Gateways 9-6

Interface Groups 9-7

IP SLA Devices 9-6

MGCP Gateways 9-7

Phones with tests configured 9-7

SRST Devices 9-7

Switches with phones connected 9-7

Trunk Port Groups 9-8

Voice Gateways 9-8

Voice Mail Gateways 9-8

user-defined groups, working with

Access Port Groups 9-11

Interface Groups 9-11

Trunk Port Groups 9-11

device import

error messages 8-27

troubleshooting 2-15

verifying 2-14

device import, seed file 8-76

device limits 1-37, 20-15

DevicePartiallyMonitored event, description and trigger E-24

device pool collector

module in polling 19-1

DeviceRestarted event, description and trigger E-25

devices

contained and containing, how Operations Manager handles 8-21

discovery 8-60

duplicate 8-21

inventory collection 2-17

monitored, IP addresses for 8-24

neighbor 5-5

overriding groups for 19-7

physical discovery

filtering 2-10

running 2-8

polling and thresholds 19-9

selecting in Operations Manager 2-12

devices, importing

into Operations Manager

automatically 8-22

manually 8-23

devices, limiting access to 9-3

devices, managing 8-1

about Device Management 8-1

ACS and 8-4

ACS device-based filtering 20-32

deleting devices 8-58

Detailed Device View, understanding 8-36

device details, viewing 8-35

device management, definition 1-19

device summary, displaying 8-18

device support 20-27

discovery status, viewing 8-63

getting started 8-1

groups 9-1

how to start 1-19

importing devices

ports and interfaces that Operations Manager manages 8-6

types of devices that Operations Manager monitors 8-5

inventory, collecting 8-34

log files for, where located 20-21

naming 8-21

overview 1-19

SNMP timeout and retries, modifying 8-64

understanding 8-18

device support 20-27

device types

mapping to devices in notifications 15-25

DfmBroker, Operations Manager-related CiscoWorks process 20-40

DfmServer, Operations Manager-related CiscoWorks process 20-40

Diagnostics view

Tools 3-9

diall peer call usage records

server

Cisco Unity Connection Center I-68

dial peer call usage

server

Cisco IOS gateway I-68

dial peer call usage records

server

Cisco IP Contact Center I-68

Cisco Unity I-68

Dial-Tone synthetic tests

about 12-2

adding 12-7

discovery

about cluster device 8-43

cluster devices 8-43

IP phone inventory collection 8-61

IP phone movement tracking 17-35

monitored devices, inventorying 8-60

physical, running 8-13, 8-39

schedule log files, where located 20-21

status, for devices 8-63

discovery, physical 2-8, 2-10

DNS

Unified CM addition to 8-26

DNS names, resolving 8-21

DNS resolution 8-27

DPAPortCallManagerLinkDown event, description and trigger E-25

DPAPortTelephonyLinkDown event, description and trigger E-26

dropped events 4-23

DSCP prioritization, setting 2-25

DSPFailure event, description and trigger E-26

DSP usage records I-25

duplicate

device name 8-24

IP address

for IP phone 17-34

IP address, for device 8-21

MAC address, for IP phone 17-34

Duplicate IP Address event, description and trigger E-26

E

Echo tests

Ping Echo tests 14-6

UDP Echo tests 14-9

editing

batch tests 13-8

device credentials 8-33

groups 9-12

inventory collection schedule

for devices 8-61

for phones 8-62

polling parameters 19-15

thresholds 19-32

editing the device inventory collection schedule 2-14

e-mail

notifications 15-4

notifications, preventing blocking 20-13

SMTP server, specifying for 20-18

email notification

for audit logs 20-52

Emergency Call synthetic test

about 12-3

adding 12-12

emergency responder information, recording 12-24

end point 8-31

EndPointLostContact event, description and trigger E-26

End-to-End Call synthetic test

about 12-2

adding 12-9

end-to-end call test, NAT limitation 12-1, 12-23

ephone type, UC500 router configuration 8-5

ephone usage records I-43

EPMDbEngine, Operations Manager-related CiscoWorks process 20-41

EPMDbMonitor, Operations Manager-related CiscoWorks process 20-41

EPMServer, Operations Manager-related CiscoWorks process 20-41

error messages

node-to-node testing I-80

performance graphing 7-16

performance polling I-80

error messages, inventory collection 8-27

event

types monitored 1-9

event customization

logs, viewing E-90

EventCustomizationAudit.log E-90

event details

obtaining from Event Details 4-23

obtaining from Service Quality Alert Details 6-4, 6-14

Event Details page 4-23

Detailed Device View, launching 8-50

device center, launching 4-24

event details, obtaining 4-23

event properties, viewing 4-26

starting the page 4-23

layout 4-24

Path Analysis Tool, launching 4-24

performance graphs, launching 4-24

polling settings, configuring 4-24

starting, from Fault Monitor 4-23

starting, from Service Level View 5-12, 8-67

tests, configuring from

node-to-node tests 4-24

SRST tests 4-24

synthetic tests 4-24

thresholds, configuring 4-24

event flooding

rules E-86

understanding E-86

Event History

launching, from Service Level View 8-68

launching from Service Quality Alert Details 6-5, 6-15

log files for, where located 20-21

Service Quality History Report, exporting 16-10

Service Quality Report, scheduling 16-10

Event History reports

24-hour report 16-3

7-Day report 16-3

exporting, automatically 16-3

event monitoring service, configuring 2-32

event names, customizing 15-27

Event Processing Adapter log files, where located 20-21

Event Promulgation Module log files, where located 20-21

events

activating cluster-level E-90

clearing

from Service Quality Alert Details 6-8

from Service Quality Event Details 6-6, 6-16

dropped 4-23

flooding, control E-82, E-86

from node-to-node tests 14-17

processed by Operations Manager, descriptions and triggers E-1

ActivePortThresholdExceeded E-5

AvailableLicenseLow E-45

AverageLatency_ThresholdExceeded E-5

CCMEDown E-5

CCMEEphoneDeceased E-5

CCMEEphoneLoginFailed E-5

CCMEEphoneRegistrationFailed E-6

CCMEKeyEphoneRegistrationChange E-7

CCMELivefeedMOHFailed E-8

CCMEMaximumConferencesExceeded E-8

CCMENightServiceChange E-8

CCMEStatusChange E-8

CodeRedStateEntered E-12

ComponentDown E-14

CPALoginFailureThresholdExceeded E-15

CPATransferFailedThresholdExceeded E-15

CPUUtilizationExceeded E-16

CTILinkDown E-17

CUEApplicationStatusChange E-21

CUEBackupFailed E-21

CUECCMConnectionLost E-22

CUENTPIssue E-22

CUEResourceExhausted E-22

CUESecurityIssue E-23

CUEStorageIssue E-23

DataPhysicalDiskDown E-23

DBReplicationFailure E-24

DevicePartiallyMonitored E-24

DPAPortCallManagerLinkDown E-25

DPAPortTelephonyLinkDown E-26

Duplicate E-26

FanDegraded E-27

FanDown E-28

Flapping E-28

HighAnalogPortUtilization E-30

HighBackplaneUtilization E-30

HighBroadcastRate E-31

HighBufferMissRate E-31

HighBufferUtilization E-31

HighCollisionRate E-31, E-32

HighDiscardRate E-33

HighErrorRate E-33

HighPortUtilization E-34

HighResourceUtilization E-35

HighRouteGroupUtilization E-36

HighUtilization E-36, E-37

HTTPInaccessible E-37, E-38

IDEATAPhysicalDiskDown E-39

InformAlarm E-39, E-40

InterfaceOperationallyDown E-40, E-41

IPCCNotifications E-41

JitterDS_ThresholdExceeded E-42

MajorAlarm E-47

MinorAlarm E-48

MWIOnTimeExceeded E-49

NicDown E-49

NodeToNodeTestFailed E-50

OperationallyDown E-51

OutOfRange E-52

PacketLossDS_ThresholdExceeded E-52, E-53

PerformancePollingStopped event E-53

PhoneReachabilityTestFailed event E-53

PhoneUnregThresholdExceeded event E-54

PimDown E-54

PowerSupplyDegraded E-54

PowerSupplyDown E-55

QualityDroppedBelowThreshold E-55

RegistrationResponseTime_ThresholdExceeded E-55

RepeatedRestarts E-56

RingBackResponseTime_ThresholdExceeded E-56

RoundTripResponseTime_ThresholdExceeded E-57

RouteListExhausted E-57

SCSIControllerDown E-58

SCSIDriveDown E-59

SensorDown E-60

ServiceDown E-61

Service Quality Issue E-62

SRSTEntered E-66

SRSTRouterFailure E-66

SRSTSuspected E-66

StateNotNormal E-67

SyntheticTestFailed E-68

TemperatureHigh E-69

TemperatureSensorDegraded E-69

TemperatureSensorDown E-70

TotalTimeUsedThresholdExceeded E-71

UMRCommunicationError E-72

UnityFailOverOccured E-73

Unresponsive E-74

VoicePortOperationallyDown E-74

Service Quality

ServiceQualityIssue E-62

stored Alert History on, obtaining all 16-4

searching by alert ID 16-6

searching by date 16-7

searching by device 16-5

searching by event ID 16-5

searching by group 16-7

stored Service Quality History on, obtaining all 16-11

searching by Cisco 1040 ID 16-13

searching by codec 16-12

searching by date 16-14

searching by destination 16-12

searching by MOS 16-11

searching by phone model 16-13

suppressing E-82

unsuppressing E-82

when high CPU utilization occurs 4-23

Events display

customizing

views, selecting 4-10

how and when to use 4-22

log files, where located 20-21

starting additional displays from

Detailed Device View 8-47

views, selecting 4-10

events display

layout 4-3

number of records viewable 4-7

ExcessiveFragmentation event, description and trigger E-27

ExchangeLoginFailed event, description and trigger E-27

ExpertAdvisorySystemDown event, description and trigger E-27

exporting

batch test results 13-12

data from reports 1-32

devices 8-15

Event History reports, automatically 16-3

IP phone outage status reports, automatically 17-35

node-to-node test details 14-21

Personalized Report, automatically 18-12

Service Quality History reports, automatically 16-10

video phone status change reports, automatically 17-61

F

FanDegraded event, description and trigger E-27

FanDown event, description and trigger E-28

FAT partitions 20-25

Fault Monitor

auto-update delay time 4-4

customizing

filtering 4-10

detach Fault Monitor 4-2

settings preferences, columns 4-22

settings retained during your login session 4-10

settings saved across login sessions 4-10

starting additional displays from

Event Details page 4-23

tool buttons on 4-9

Fault Summary tab, description 4-6

FHDbEngine, Operations Manager-related CiscoWorks process 20-41

FH DB fragmentation, fixing 20-39

FHDbMonitor, Operations Manager-related CiscoWorks process 20-41

FHPurgeTask, Operations Manager-related CiscoWorks process 20-41

file ownership 20-25

filtering data 1-31, 3-10

filters

in Service Quality Alerts display 6-4, 6-13

resetting, in Service Quality Alerts 6-14

filters, in

Fault Monitor display 4-10

IP phone reports 17-20

video phone report 17-53

flapping and restarts, how Operations Manager calculates G-1

Flapping event, description and trigger E-28

flooding, event control E-82, E-86

format of import file

for batch test 13-2

for node-to-node test 14-14

for phone status test 11-5

for SRST test 10-6

for synthetic test 12-15

fragmentation, fixing 20-39

G

gatekeeper registration delay test

adding 14-10

Cisco IOS version required 14-2

IP SLA version required 14-2

gatekeepers

Cisco IOS performance polling records I-6

CPU usage records I-21

memory usage records I-23

utilization statistics 7-2

zone usage records I-19

Gateway

DSP Utilization Summary 3-36

Event Summary 3-36

Resource Utilization Summary 3-37

Summary portlet 3-36

Voice Interface 3-37

gateways

Cisco IOS, utilization statistics for 7-3

CPU usage records I-21

MGCP port usage records 7-2

Gateway view 3-35

generic interface and port performance threshold categories 19-51

broadcast threshold 19-51

collision threshold 19-51

discard threshold 19-51

error threshold 19-51

error traffic threshold 19-51

queue drop threshold 19-51

utilization threshold 19-51

getting started

with Service Level View 5-1

getting started with Operations Manager 1-27

alerts, responding to 1-36

objects and groups, selecting 1-33

Operations Manager windows, working with 1-28

CiscoWorks window 1-28

dates and times displayed 1-29

Enter key versus buttons 1-28

multiple windows 1-28

page not displayed, reasons for 1-28

performance graphs 7-1

reports 1-30

displays with more than 1,000 records 1-32

exporting data from 1-32

paging and sorting 1-32

printing 1-33

security alerts, responding to 1-36

user roles, understanding 1-36

GPF, Operations Manager-related CiscoWorks process 20-41

GpfPurgeTask, Operations Manager-related CiscoWorks process 20-41

Graphics Utility, log files, where located 20-21

graphs

launching

from Alert Details 4-24

from Detailed Device View 8-50

graphs. See performance graphs

groups

Common Services

overview 9-1

system-defined 9-9

configuring from Service Level View 8-74

selecting in Fault Monitor 4-10

H

HardDiskError event, description and trigger E-29

Hardware Failure event

activating in sysLogConfig.xml E-90

HardwareFailure event, description and trigger E-29

HigDigitalPortUtilization event, description and trigger E-32

HighAnalogPortUtilization event, description and trigger E-30

HighBackplaneUtilization event, description and trigger E-30

HighBroadcastRate event, description and trigger E-31

HighBufferMissRate event, description and trigger E-31

HighBufferUtilization event, description and trigger E-31

HighCollisionRate event, description and trigger E-31

HighDiscardRate event, description and trigger E-33

HighErrorRate event, description and trigger E-33

HighPortUtilization event, description and trigger E-34

HighResourceUtilization event, description and trigger E-35

HighRouteGroupUtilization event, description and trigger E-36

HighTrunkUtilization event, description and trigger E-36

HighUtilization event, description and trigger E-37

hop-by-hop latency, viewing 8-69

HTTP ACS Administrator login 20-30

HTTPInaccessible event, description and trigger E-37

I

IAJitterDS_ThresholdExceeded event, description and trigger E-38

IBMDiskTrapEvent, description and trigger E-38

ICMP polling F-1

coordinating SNMP polling with F-3

how Operations Manager calculates polling intervals F-4

ICTCallThrottlingStart event, description and trigger E-38

IDEATAPhysicalDiskDown event, description and trigger E-39

IDUs (Incremental Device Updates)

general information 20-27

import file format

for batch tests 13-2

for node-to-node tests 14-14

for phone status tests 11-5

for SRST tests 10-6

for synthetic tests 12-15

ImportFiles directory

and batch tests 13-2

and node-to-node tests 14-13

and synthetic tests 12-15

location of 12-15

importing

batch tests 13-2

devices from the DCR

troubleshooting 8-26

node-to-node tests 14-13

phone status tests 11-4

SRST information 10-5

synthetic tests 12-15

importing devices. See device import

InformAlarm event, description and trigger E-39

installing Windows SNMP Service 20-45

InsufficientFreeHardDisk event, description and trigger E-40

InsufficientFreeMemory event, description and trigger E-40

InsufficientFreeVirtualMemory event, description and trigger E-41

interface and port flapping threshold categories 19-52

interface and port performance threshold categories

broadcast threshold 19-51

collision threshold 19-51

discard threshold 19-51

error threshold 19-51

error traffic threshold 19-51

queue drop threshold 19-51

Interface Groups, threshold settings, customizing for 19-34

interfaces

overriding groups 19-7

polling and thresholds 19-9

INVDbEngine, Operations Manager-related CiscoWorks process 20-41

INVDbMonitor, Operations Manager-related CiscoWorks process 20-41

Inventory Analysis report

for IP phones

understanding 17-15

when to use 17-2

for video phones

understanding 17-50

when to use 17-37

inventory collection

cluster device discovery 8-43

schedule, for devices

editing 8-61

resuming 8-61

suspending 8-61

schedule, for phones

deleting 8-63

editing 8-62

inventory collection, scheduling 2-14

Inventory Collection in Progress device state, defined 8-18

InventoryCollector, Operations Manager-related CiscoWorks process 20-41

Inventory Collector log files for, where located 20-22

Inventory database (itemInv), changing password for 20-26

Inventory Interactor log files, where located 20-22

Inventory Services log files, where located 20-22

IP address

local or private 8-25

IP addresses

duplicate 8-21

for monitored devices 8-24

IP Address Report

NAT support 8-25

IP Address Report, viewing 8-24

IPCCDualStateNotification event, description and trigger E-41

IPCC Enterprise

utilization statistics 7-3

IPCCSingleStateNotification event, description and trigger E-41

IP Communicators report, understanding 17-15

IPIUDataServer, Operations Manager-related CiscoWorks process 20-41

IPIUDbEngine, Operations Manager-related CiscoWorks process 20-41

IPIUDbMonitor, Operations Manager-related CiscoWorks process 20-41

IP phone outage status, log files for, where located 20-21

IP phone outage status reports

exporting, automatically 17-35

purging, manually 17-35

IP phone reports

filtering 17-20

launching a web interface from 17-24

overview of 17-1

understanding 17-15

IP phones

Cisco 7960, and synthetic tests 12-3

Cisco Unified CallManager, associated with 8-68

Cisco Unified CallManager Express, associated with 8-68

configuring for synthetic tests 12-5

phone extension numbers, recording 12-5

target phone requirements, meeting 12-5

extensions, multiple, and phone status tests 11-6

inventory collection, understanding phone movement tracking 17-35

inventory collection schedule 8-61

adding 8-62

editing 8-62

viewing 8-61

lines, shared, and phone status tests 11-6

maximum number supported 20-15

searching for 17-1

web interface, launching 17-24

IP phones, managing

configuring for synthetic tests 12-5

Phone Registration synthetic tests

about 12-2

adding 12-7

IP SLA 11-1

API library 20-21

definition 1-21

IP SLA Responder 10-3

ping 11-1

versions required for node-to-node tests 14-2

IPSLAPurgeTask, Operations Manager-related CiscoWorks process 20-41

IPSLAServer, Operations Manager-related CiscoWorks process 20-41

itemEPM database 20-26, 20-37

itemFh database 20-37

itemInv database 20-37

Itemipiu database 20-26

ITMCTMStartup, Operations Manager-related CiscoWorks process 20-41

ITMDiagServer, Operations Manager-related CiscoWorks process 20-41

ITMOGSServer, Operations Manager-related CiscoWorks process 20-41

IVR, Operations Manager-related CiscoWorks process 20-41

J

jitter, Service Quality alert, caused by 6-5, 6-15

JitterDS_ThresholdExceeded event, description and trigger E-42

JitterSD_ThresholdExceeded event, description and trigger E-42

K

key ephone usage records I-43

L

launching Operations Manager 1-5

Launch Tools menu

on Alert Details page 4-24

on Detailed Device View 8-50

LDAP server, configuring 8-65

LicenseExpirationWarning event, description and trigger E-43

LicenseExpired event, description and trigger E-42

licenses

limitations on Diagnostics tab 15-3

licensing

device limits 1-37

Service Monitor 6-1

system limits 20-15

local DNS name, NAT-enabled device 8-25

Local RBAC

customizing user roles 20-29

user roles, configuring 20-28

users, configuring 20-28

LocationBWOutofResources event, description and trigger E-43

log file

maintaining 20-43

log files

maximum size before overwrite 20-20

viewing and maintaining 20-20

where located

adapterServer.log 20-21

ADD.log 20-21

CiscoCallManagerOrClusterGroupingError.log 20-22

DDV.log 20-20

DeviceManagement.log 20-21

DevicePoolServer.log 20-20

dfmEvents.log 20-21

EPM.log 20-21

EventCustomizationAudit.log E-90

EventCustomizationsAudit.log 20-21

FHCollector.log 20-21

FHUI.log 20-21

Interactor.log 20-22

InventoryCollector.log 20-22

ipthr.log 20-23

nos.log 20-23

PhoneReachability.log 20-21

Poller.log 20-20

PollingThresholdAdapter.log 20-23

Rediscovery.log 20-21

SRST monitoring logs 20-23

STIntegratorUI.log 20-24

TGU.log 20-21

TISServer.log 20-22

vgm.log 20-24

vhmEvents.log 20-21

VHMSTIntegrator.log 20-24

VHMSTIntegratorOperation.log 20-24

logging, configuring 20-19

LogPartitionHighWaterMarkExceeded

threshold mapping for RTMT 19-40

LogPartitionLowWaterMarkExceeded

threshold mapping for RTMT 19-39

LowActivePartitionAvailableDiskSpace

threshold mapping for RTMT 19-39

LowAvailableDiskSpace

threshold mapping for RTMT 19-40

LowAvailableInboxLicenses, description and trigger E-45

LowAvailableSubscriberLicenses event, description and trigger E-45

LowAvailableVirtualMemory

threshold mapping for RTMT 19-40

LowInactivePartitionAvailableDiskSpace

threshold mapping for RTMT 19-40

LowSwapPartitionAvailableDiskSpace

threshold mapping for RTMT 19-40

LowSwapPartitionAvailableDiskSpace event, description and trigger E-47

M

mailbox usage records, for Cisco Unity Express I-41

MajorAlarm event, description and trigger E-47

MDF type 8-21

MDF type, unknown 8-21

Media Resources Report 3-45

media servers, setting up for use with Operations Manager

Cisco Unified Communications Manager 2-27

Cisco Unified Communications Manager cluster name, changing 2-27

syslog receiver 2-29

Meeting Place

server utilization records I-71

memory, perfmon counter object B-18

memory usage records

Cisco IOS gatekeeper I-23

Cisco IOS gateway I-23

Cisco Unified CallManager Express I-23

Cisco Unity Express I-23

server

Cisco IP Contact Center I-64

Cisco Unified CallManager I-64

Cisco Unity I-64

Cisco Unity Connection I-64

SRST devices I-23

Message-Waiting Indicator synthetic test

about 12-3

failure, after Cisco Unified CallManager upgrade 12-14

information for, recording 12-25

metrics. See statistics

MGCP Gateway Report 3-45

MGCP port, definition 3-12, 3-21, 3-22, 3-26, 3-29, 3-40

MIB log file, viewing 20-46

MIBs

notification MIB

GenAlarmEntry object type, attribute definitions D-17

notification MIB, definition D-1

polled B-1, I-1

MinorAlarm event, description and trigger E-48

modifying

device count limit for reports 5-12

notification group

device-based 15-10

Service Quality-based 15-14

Monitored device state, defined 8-18

monitoring

Operations Manager process health 20-50

Monitoring Dashboards

overview 1-10

monitoring devices

configuring Operations Manager for 2-4

configuring supported NMS environments for device import 2-5

getting started 2-5

Monitoring Suspended device state, defined 8-18

MOS

violation trap E-62

MosCQDS_ThresholdExceeded event, description and trigger E-48

MosLQDS_ThresholdExceeded event, description and trigger E-48

multiple end-customer

no discovery allowed 8-63

multiple end-customer deployment

authorization/authentication 20-53

multiple end-customer views

NAT support 1-7

using 1-6

multiple end-customer views, using 1-6

multiplicity 20-18

IP Address Report 8-25

MWIOnTimeExceeded event, description and trigger E-49

N

names, devices' 8-21

NAT-enabled

IP Address Report 8-25

local DNS name 8-25

local IP address 8-25

NAT environment

limitations

synthetic end-to-end call test 12-1, 12-23

NAT support in multiple end-customer views 1-7

NAT support in OM 20-18

neighbor device, viewing 5-5

NicDown event, description and trigger E-49

NMS integration 2-22

NMSROOT

about 20-25

directory, where located 10-6, 12-15

NoConnectionToPeer event, description E-49

NodeToNodeTestFailed event, description and trigger E-50

node-to-node test graphs, configuring from Service Level View 8-72

node-to-node tests

adding multiple tests

test files, formatting for import 14-14

test Import file, creating 14-13

adding single test 14-2

gatekeeper registration delay 14-10

Ping Echo 14-6

Ping Path Echo 14-7

UDP Echo 14-9

configuring

from Detailed Device View 8-50

from Event Details 4-24

from Service Level View 8-71

data files

error messages I-80

format of I-81

location of I-1

naming convention I-1

data files, managing

applications that require exclusive lock on 14-23

automatic purging of 14-23

backing up 14-23

saving to another system 14-23

deleting a test 14-16

failures, listed 20-15

graphs

available statistics for 7-6

configuring from Service Level View 8-72

overview 1-22

Personalized Report, including in 18-2

statistics 7-6

working with 14-1

notification

mapping device types 15-25

notification group

cloning 15-23

deleting 15-24

device-based

adding 15-10

modifying 15-10

Service Quality-based

adding 15-14

modifying 15-14

viewing 15-23

notification groups

guidelines 15-9

notification MIB D-1

definition D-1

GenAlarmEntry object type, attribute definitions D-17

notifications 15-1

configuring 15-7

e-mail, preventing blocked 20-13

e-mails, sending as 15-4

event names, customizing 15-27

event sets, configuring 15-5

overview 1-19

resuming 15-25

SNMP traps, sending as 15-3

suspending 15-24

syslogs, sending as 15-4

understanding 15-1

Notifications, log files for, where located 20-23

NOTSServer, Operations Manager-related CiscoWorks process 20-41

O

object groups. See device groups, managing 9-1

OMHealthMonitor

email notification of audit logs 20-52

stopping and restarting 20-50

OperationallyDown event, description and trigger E-51

Operations Manager

upgrading to 2.2 20-36

Operations Manager, configuring and administering 20-1

changes, applying 20-4

Operations Manager Configuration, using 20-1

scheduled tasks 20-4

SNMP traps, forwarding and receiving 20-5

enabling devices to send traps to Operations Manager 20-6

integrating with other trap daemons 20-8

System Status report, viewing 20-14

Operations Manager event names, customizing 15-27

Operations Manager ping, enabling 11-7

OutOfDiskSpace event, description and trigger E-52

OutOfRange event, description and trigger E-52

overriding groups

devices 19-7

interfaces 19-7

port 19-7

P

packet loss, Service Quality alert, caused by 6-5, 6-15

PacketLossDS_ThresholdExceeded event, description and trigger E-52

PacketLossSD_ThresholdExceeded event, description and trigger E-53

Partially Monitored device state

caused by 8-27

defined 8-18

password for Operations Manager databases, changing 20-26

Path Analysis Tool, launching 8-69

from Service Level View 8-69

Path Analysis Tool, launching, from Detailed Device View 8-50

Path Analysis Tool, launching, from Event Details 4-24

Path Echo tests. See Ping Path Echo tests 14-7

perfmon counter object

Cisco Analog Access B-10

Cisco CallManager Attendant Console B-6

Cisco CTI Manager device B-10

Cisco CtiManager device B-9

Cisco H323 B-11

Cisco HW Conference Bridge device B-15

Cisco location B-11

Cisco Media Streaming Application B-12

Cisco Messaging Interface B-6

Cisco MGCP BRI CAS device B-8

Cisco MGCP FXO device B-9

Cisco MGCP FXS device B-9

Cisco MGCP gateway B-6

Cisco MGCP PRI device B-8

Cisco MGCP T1 CAS device B-7

Cisco MOH device B-14

Cisco MTP server B-15

Cisco Personal Assistant B-16

Cisco SIP B-16

Cisco Software Conference Bridge device B-16

Cisco TFTP B-17

Cisco transcode device B-17

Cisco Unified CallManager B-4

Cisco Unity B-18

processor B-19

voice applications

memory B-18

processor B-19

performance counters. See Detailed Device View (DDV)

performance counters shown in

performance degradation

troubleshooting 20-43

performance graphs

and polling 19-26

error messages 7-16

how to use 7-1

launching from Service Level View 8-70

merged 7-14

default 7-14

scaled 7-14

showing all 7-12

troubleshooting 7-7

utilization statistics

node-to-node tests 7-6

node-to-node-tests 7-6

working with 7-9

performance polling

data files

format of I-2

location of I-1

naming convention I-1

disabling 19-15

enabling 19-15

error messages I-80

graphs, troubleshooting 7-15

voice utilization settings for 19-26

PerformancePollingStopped event, description and trigger E-53

performance statistics, displaying 7-1

Permissions Report, CiscoWorks 1-36

Personalized Report

configuring 18-2, 18-3

definition 18-1

exporting, automatically 18-12

scheduling 18-12

summary 18-4

using 18-1

phone, finding in Service Level View 1-35

phone reachability log files, where located 20-21

PhoneReachabilityTestFailed event, description and trigger E-53

phone report, launching from Service Level View 8-68

phone status tests

adding a phone status test 11-4

compared to

phone tests, batch 13-13

deleting 11-7

details, viewing 11-8

failures, listed 20-15

getting started 11-1

before you add a test 11-2

maintaining tests 11-2

import file format 11-5

modifying 11-7

overview 1-21

Personalized Report, including in 18-2

scheduling 11-4, 11-7

phone tests

cluster portlet 3-14, 3-31, 3-34

phone tests, batch

defined 13-12

using 13-1

phone tests, compared to

phone status tests 13-13

synthetic tests 13-13

PhoneUnregThresholdExceeded event, description and trigger E-54

physical connectivity, viewing 5-5

physical discovery

and DCR 8-7

and ping sweep 2-8, 2-10, 8-13, 8-39

and seed devices 2-8, 2-10, 8-13, 8-39

PIFServer, Operations Manager-related CiscoWorks process 20-42

PimDown event, description and trigger E-54

ping

enabling Operations Manager 11-7

IP SLA 11-1

ping echo tests

adding 14-6

Cisco IOS version required for 14-2

IP SLA version required for 14-2

ping path echo tests

adding 14-7

record format

for end-to-end statistics I-84

for hop-by-hop statistics I-83

polling

ACS and 19-14

and user-defined groups 19-26

applying configuration changes 19-71

changing settings 19-10, 19-14

creating read-only user for CCM 8-11

customizing

access port settings 19-34

interface group settings 19-34

trunk group settings 19-34

data settings 19-20

how settings are applied 19-2

performance I-2

polling, data settings

access port settings

minimum and maximum values 19-20

usage notes for 19-20

connector port settings

minimum and maximum values 19-20

usage notes 19-20

environment settings

minimum and maximum values 19-20

usage notes 19-20

processor and memory utilization settings

minimum and maximum values 19-20

usage notes 19-20

reachability settings

minimum and maximum values 19-20

polling, voice health settings

by device group 19-23

minimum and maximum values 19-22

polling, voice utilization settings 19-26

by device group 19-27

Polling and Threshold Adapter log files, where located 20-23

polling and thresholds 19-1

about 19-1

ACS and 19-30

changing settings 19-10, 19-14

configuring 19-1

ICMP polling F-1

ICMP polling, coordinating SNMP polling with F-3

parameters, managing

changes, how applied 19-19

default polling parameters, restoring 19-19

device functions and polling settings, understanding 19-20

editing 19-15

viewing 19-14

priorities, setting 19-3

settings applied to devices 19-2

SNMP polling F-2

coordinating with ICMP polling F-3

how the SNMP poller works F-3

requests to optimize polling, consolidating F-3

SNMP versions supported by OM F-1

thresholds, managing 19-29

default values, restoring 19-38

editing 19-32

threshold parameter and event matrix values 19-64

viewing 19-30

See also threshold parameters, minimum and maximum settings 19-64

See also polling settings for device functions 19-20

polling rates

changing RTMT 2-34

polling settings

configuring

from Detailed Device View 8-50

from Event Details 4-24

from Service Level View 8-72

data settings

by device group 19-21

environment 19-20

ports and interfaces 19-20

processor and memory 19-20

reachability 19-20

voice health settings

by device group 19-23

voice utilization settings

by device group 19-27

which applied 19-2

port

MGCP definition 3-12, 3-21, 3-22, 3-26, 3-29, 3-40

portal

using search 3-10

portlet reports, list 3-45

ports

Operations Manager incoming ports (table) 20-9

overriding groups 19-7

types supported by

Cisco IOS gateway I-12

Cisco Unified CallManager I-8

MGCP gateway I-10

usage records

Cisco IOS gateway I-12

Cisco Unified CallManager I-8

Cisco Unity Connection I-61

MGCP gateway I-10

ports and interfaces that Operations Manager manages 8-6

port usage records, for Cisco Unity I-45

PowerSupplyDegraded event, description and trigger E-54

PowerSupplyDown event, description and trigger E-55

Preferences

NAT support 20-18

prerequisites

device 8-4

Presence Server

server session and login records I-72

Presence Server Diagnostic View 3-17

printing

batch test results 13-11

node-to-node test details 14-21

reports 1-33

processed SNMP traps C-1

processes in Operations Manager, monitoring 20-50

processor, perfmon counter object B-19

protocols used by Operations Manager 20-9

Provisioning Manager

accessing 21-7

adding link from Operations Manager 21-8, 21-10

deleting link from Operations Manager 21-9

editing server parameters 21-8

PTMServer, Operations Manager-related CiscoWorks process 20-42

purging schedule, configuring 20-13

Q

QoVMServer, Operations Manager-related CiscoWorks process 20-42

QOVR, Operations Manager-related CiscoWorks process 20-42

qovr database 20-26

QOVRDbEngine, Operations Manager-related CiscoWorks process 20-42

QOVRDbMonitor, Operations Manager-related CiscoWorks process 20-42

QOVRMultiProcLogger, Operations Manager-related CiscoWorks process 20-42

quality, voice, and UDP jitter for VoIP test 14-4

Quality Dropped Below Threshold event, description and trigger E-55

R

real-time transport protocol 14-11

real-time transport protocol test

Cisco IOS version required 14-2

IP SLA version required 14-2

Reason for clear field 4-26

RegistrationResponseTime_ThresholdExceeded event, description and trigger E-55

registration response time threshold, setting, in node-to-node tests 14-10

remote Cisco Unified CallManager 10-2

RepeatedRestarts event, description and trigger E-56

reports

device count limit 5-12

reports, sorting 1-32

resetting

filters

Service Quality Alerts 6-14

resolving DNS names 8-21

Resource Manager Essentials

server, specifying 20-18

restart

Operations Manager behavior 20-53

restarts

and flapping, how Operations Manager calculates G-1

restoring

data 20-35

default polling parameters 19-19

default thresholds 19-38

resuming

batch test 13-10

device monitoring 8-57

inventory collection for devices 8-61

notifications 15-25

RFactorDS_ThresholdExceeded E-56

RingBackResponseTime_ThresholdExceeded event, description and trigger E-56

RoundTripResponseTime_ThresholdExceeded event, description and trigger E-57

round-trip response time threshold, setting in node-to-node tests 14-7, 14-9

route group

utilization and call volume data 3-25

route group utilization I-66

RouteListExhausted event, description and trigger E-57

RTMT

configuring on CCM 2-34

RTMTDataMissing event, description and trigger E-57

RTMT thresholds

synchronizing 19-43

viewing 19-38

RTPPacketLossDS_ThresholdExceeded event, description and trigger E-58

rules for device groups, understanding 9-23

examples 9-27

how defined 9-23

Rules Create page, example 9-24

values for each object type 9-26

running on 2-27

S

scheduling

batch test 13-2, 13-10

database purging 20-18

Personalized Report 18-12

phone status testing 11-4, 11-7

reports, automatic export of

Event History 16-3

IP Phone Outage Status reports 17-35

Service Quality Event History 16-10

video phone status changes 17-61

synthetic tests 12-22

SCSIControllerDown event, description and trigger E-58

SCSIDriveDown event, description and trigger E-59

searching for Event History

by device 16-5

by event ID 16-5

by group 16-7

See also searching for Service Quality History 16-6

searching for IP phones

by Cisco Unified CallManager or cluster 17-8

by device pool 17-7

by extension 17-3

by IP address 17-3

by MAC address 17-3

by partition name 17-7

by phone model 17-8, 17-41

by registration status 17-7

by SRST mode 17-7

by SRST router 17-9

by switch 17-8

by VLAN 17-7

searching for Service Quality History

by Cisco 1040 16-13

by Codec 16-12

by date 16-14

by destination 16-12

by MOS 16-11

by phone model 16-13

searching for video phones

by Cisco Unified CallManager or cluster 17-42

by extension 17-38

by IP address 17-38

by MAC address 17-38

by registration status 17-41

by SRST mode 17-41

by SRST router 17-42

by switch 17-42

by VLAN 17-41

searching in portal 3-10

security

alerts, Windows 1-36

certificate

CiscoWorks, installing 1-36

self-signed, creating 20-34

community string

rights, setting on media server 2-28

device-based filtering 9-3

file ownership and protection 20-25

Internet Explorer and Operations Manager 1-28

SNMPv3 20-26

Windows 2003 and Operations Manager 1-28

security, configuring 2-21

seed file, device import 8-76

seed file format. See import file format

self-signed security certificates, creating 20-34

SensorDown event, description and trigger E-60

ServerUnreachable event, description and trigger E-62

ServiceDown event, description and trigger E-61

Service Level View

about 5-1

administration pages, launching 8-74

database icons, replication status 5-11

Detailed Device View, starting 8-68

device search tool 1-35

Event History, launching 8-68

find device 1-35

find phone 1-35

getting started 5-1

groups, configuring 8-74

launching Event Details page from 5-12

layout, understanding 5-2

legend 5-7

node-to-node test graphs, configuring 8-72

node-to-node tests, configuring 8-71

Path Analysis Tool, launching 8-69

performance graphs, launching 8-70

phone report, launching 8-68

phone search tool 1-35

polling settings, configuring 8-72

SRST tests, configuring 8-72

starting additional displays from Event Details 8-67

synthetic tests, configuring 8-71

thresholds, configuring 8-72

tools, authorization for 8-67

tools, launching 8-67

tree-based view 1-35

using 5-1

Service Monitor

adding link from Operations Manager 21-4

adding to Operations Manager 2-21

configuring 21-7

configuring trap receivers for Operations Manager 21-7

database 20-26

deleting link from Operations Manager 21-5

editing server parameters from Operations Manager 21-5

launching home page from Operations Manager 21-6

licensing 6-1, 20-15

starting 21-7

Service Quality Aggregation 6-9

Service Quality Alert Details

event details, obtaining 6-4, 6-14

events associated with an alert, viewing 6-4, 6-14

starting 6-4, 6-14

Service Quality Alerts

about 6-1, 6-10

filters 6-4, 6-13

icons, alert severity 6-4, 6-15

layout, understanding 6-3, 6-11

starting 6-2, 6-10

views, selecting for 6-4

Service Quality-based notifications 15-14

Service Quality Events

overview 1-18

service quality events

customizing auto clear E-90

Service Quality History

launching 6-5, 6-15

understanding 16-14

Service Quality History reports

24-hour report 16-10

7-Day report 16-10

exporting, automatically 16-10

scheduling 16-10

ServiceQualityIssue event, description and trigger E-62

ServiceQualityThresholdCrossed E-62

Service Statistics Manager

accessing 21-9

deleting a link from Operations Manager 21-11

editing server parameters 21-10

launching a home page from Operations Manager 21-11

SIP device usage records I-63

SIP Trunk Out of Service event, description and trigger E-63

SIP Trunk Partially in Service event, description and trigger E-63

SIRServer, Operations Manager-related CiscoWorks process 20-42

SNMP

configuring

retries 2-16

timeout 2-16

polling F-2

coordinating with ICMP polling F-3

how the SNMP poller works F-3

requests to optimize polling, consolidating F-3

SNMP versions supported by OM F-1

services, setting for voice applicationssecurity

voice applications 2-28

SNMPv3 20-26

system application MIB log file, viewing 20-46

timeout 8-27

timeout and retries, configuring 2-16

timeout and retries, modifying 8-64

trap

forwarding parameters 20-18

notifications 15-3

port, receiving 20-18

read community string 20-18

trap receiving and forwarding, configuring 2-22

trap forwarding, configuring 2-23

trap receiving port, updating 2-23

traps, enabling devices to send 2-23

traps

CISCO-ACCESS-ENVMON-MIB Traps C-6

CISCO-CONFIG-MAN-MIB Traps C-6

CISCO-CONTENT-ENGINE-MIB Traps C-6

CISCO-DEVICE-EXCEPTION-REPIRTING-MIB Traps C-6

CISCO-ENVMON-MIB Traps C-6

CISCO-ISDN-MIB traps C-3

CISCO-RHINO-MIB traps C-7

CISCO-RTTMON-MIB traps C-7

CISCO-SRST-MIB traps C-4

CISCO-STP-MIB traps C-7

CISCO-VLAN-MEMBERSHIP-MIB Traps C-7

CISCO-VPDN-MGMT-MIB Traps C-8

CISCO-VTP-MIB traps C-8

IBM-SYSTEM-RAID MIB C-3

MeetingPlace C-4

Repeater MIB C-7

TELEPRESENCE-MIB trap C-5

traps, forwarding and receiving 20-5

enabling devices to send traps to Operations Manager 20-6

integrating with other trap daemons 20-8

traps, processed C-1

CISCO-CCME-MIB traps C-4

CISCO-CONTACT-CENTER-APPS-MIB traps C-5

CISCO-SRST-MIB traps C-5, C-7

CISCO-STACK-MIB traps C-3

CISCO-UNITY-EXPRESS-MIB traps C-4

standard SNMP traps (RFC 1215) C-2

traps, Service Monitor-related C-3

unidentified traps C-8

V1 traps F-1

V2 traps F-1

V3 traps F-1

versions supported F-1

SNMP, using to manage Operations Manager 20-44

SNMP queries, configuring for 20-45

Windows SNMP Service, enabling or disabling 20-45

Windows SNMP Service, installing and uninstalling 20-45

Windows SNMP Service status, determining 20-45

SNMP queries, configuring security for 20-46

SNMP credentials, configuring 2-9

SNMP MIBs, Operations Manager support for

host resource MIB implementation H-1

system application MIB implementation H-1

resource MIB tables H-2

sample MIB walk H-8

SNMP unidentified traps C-8

SoftwareAlarm event, description and trigger E-64

software updates 20-16

sorting reports 1-32

SRST devices

IP phones associated with 17-9

memory usage records I-23

performance polling records I-6

polling 10-4

usage records I-44

utilization statistics 7-3

video phones associated with 17-42

SRSTEntered event, description and trigger E-66

SRST IP phone report, understanding 17-15

SRST poll settings, using 10-1

deleting 10-5

deployment and configuration 10-3

getting started 10-1

log file, where located 20-23

SRST information, maintaining

import file, formatting 10-6

SRST information, importing 10-5

unreachable SRST devices 10-3

SRSTRouterFailure event, description and trigger E-66

SRSTServer, Operations Manager-related CiscoWorks process 20-42

SRSTSuspected event, description and trigger E-66

SRST tests, configuring

from Detailed Device View 8-50

from Event Details 4-24

from Service Level View 8-72

SSL 20-25

enabling 20-25

starting

OMHealthMonitor 20-52

Operations Manager from the server 1-27

Operations Manager processes 20-39

Service Quality Alerts display 6-2, 6-10

starting Operations Manager

adding home page to Internet Explorer trusted site zone 2-21, 2-25

URL 2-20

start trace 8-69

StateNotNormal event, description and trigger E-67

StateNotNormal events, description and trigger E-67

statistics

node-to-node tests

latency 7-6

packet loss 7-6

quality 7-6

registration response time 7-6

round-trip response time 7-6

performance polling

calls 7-2

channel utilization 7-2

CPU usage 7-2

inbound ports 7-3

IP phones registered 7-2

memory usage 7-2

outbound ports 7-3

PBX ports 7-2

port utilization 7-2

resource utilization 7-2

route group utilization 7-2

route list utilization 7-2

zone utilization 7-2

stopping

OMHealthMonitor 20-52

stopping Operations Manager processes 20-39

STServer, Operations Manager-related CiscoWorks process 20-42

Subscriber License Violated, description and trigger E-67

support, device 20-27

suppressing events E-82

suspending

batch test 13-10

device monitoring 8-56, 8-57

inventory collection for devices 8-61

notifications 15-24

switch

phones connected to 17-8, 17-42

synchronize, RTMT thresholds 19-43

SyntheticTestFailed event, description and trigger E-68

synthetic tests

cluster view 3-32

server summary portlet 3-41

summary portlet 3-14

synthetic tests, working with 12-1

about testing 12-1

adding tests 12-7

Dial-Tone 12-7

Emergency Call 12-12

End-to-End Call 12-9

Message-Waiting Indicator 12-13

Phone Registration 12-7

TFTP Download 12-11

applications, configuring for 12-3

batch, using 13-1

batch tests, compared to 13-13

Cisco Unity Message-Waiting Indicator test, about 12-3

configuring tests 12-3

from Detailed Device View 8-50

from Event Details 4-24

from Service Level View 8-71

deleting tests 12-21

Dial-Tone test

about 12-2

adding 12-7

Emergency Call test

about 12-3

adding 12-12

information, recording for 12-24

End-to-End Call test

about 12-2

adding 12-9

events associated with

SyntheticTestsFailed E-68

failure of a test, troubleshooting 12-4

failures, listed 20-15

IP phones

Cisco 7960 phones 12-3

configuring for testing 12-5

maintaining synthetic tests 12-6

Administration pages, opening 12-7

configuring tests 12-3, 12-7

Message-Waiting Indicator test, adding 12-13

modifying tests 12-20

notes on 12-23

overview 1-21

Personalized Report, including in 18-2

Phone Registration test

about 12-2

adding 12-7

phone tests, compared to 13-13

scheduling 12-22

starting tests 12-21

stopping tests 12-21

Synthetic Test Integrator log files, where located 20-24

TFTP Download test

about 12-2

adding 12-11

viewing test details 12-20

viewing test results 12-21

worksheets for 12-24

Cisco Unified CallManager information 12-24

Cisco Unity Message-Waiting Indicator test 12-25

Emergency Call test 12-24

SyntheticTestThresholdExceeded event, description and trigger E-68

syslog

configuring Unified Communications Manager receiver 2-29

syslog message, sent by OM D-18

syslog notifications 15-4

syslog receiver

configuring Unified Presence 2-32

configuring Unity Connection 2-31

system administration

daily purging schedule, configuring 20-13

data, backing up and restoring 20-35

debugging, enabling 20-19

device support 20-27

log files (see log files) 20-20

logging, configuring 20-19

password for Operations Manager databases, changing 20-26

scheduled tasks 20-4

security 20-24

self-signed security certificates, creating 20-34

starting and stopping Operations Manager processes 20-39

system preferences, setting 20-17

System Status report, viewing 20-14

system application MIB

implementation H-1

resource MIB tables, element status information H-5

resource MIB tables, installed elements H-3

resource MIB tables, installed packages H-2

resource MIB tables, package status information H-4

resource MIB tables, process map H-7

resource MIB tables, scalar variables H-7

resource MIB tables, status of elements previously run H-6

resource MIB tables, status of packages previously run H-6

sample MIB walk H-8

system-defined device groups 9-2

System Status report, for Operations Manager 20-14

T

TemperatureHigh event, description and trigger E-69

TemperatureSensorDegraded event, description and trigger E-69

TemperatureSensorDown event, description and trigger E-70

TFTP Download synthetic tests

about 12-2

adding 12-11

The 12-1, 12-23

Thread Counter Update Stopped event, description and trigger E-70

threshold categories and parameter definitions

(see also threshold parameters, minimum and maximum settings) 19-64

Cisco Personal Assistant Threshold Settings (voice health) 19-56

CPA Login Failure 19-56

CPA Transfer Failed 19-56

CPA Voice Mail 19-57

Cisco Unified CallManager Express Utilization (voice utilization) 19-57

Registered IP Phones Threshold 19-57

Registered Key IP Phones Threshold 19-58

Cisco Unified CallManager Port Utilization (voice utilization) 19-58

BRI Channel Utilization Threshold 19-58

Conference Streams Active Threshold 19-59

E1 PRI Channel Utilization Threshold 19-58

FXO Port Utilization Threshold 19-58

FXS Port Utilization Threshold 19-58

Hardware Conference Resources Active Threshold 19-59

Location Bandwidth Available Threshold 19-59

MOH Multicast Resources Active Threshold 19-58

MOH Streams Active Threshold 19-59

MOH Unicast Resources Active Threshold 19-58

MTP Resources Active Threshold 19-59

MTP Streams Active Threshold 19-59

Software Conference Resources Active Threshold 19-59

T1 CAS Channel Utilization Threshold 19-58

T1 PRI Channel Utilization Threshold 19-58

Transcoder Resources Active Threshold 19-59

Cisco Unified CallManager Threshold settings (voice health)

Cisco Unified CallManager Heartbeat Threshold 19-54

Hardware Conference Out of Resources Threshold 19-55

High Priority Queue Size Threshold 19-55

Location Out of Resources Threshold 19-55

Low Priority Queue Size Threshold 19-55

MOH Connections Lost Threshold 19-54

MOH Out of Resources Threshold 19-54

MTP Out of Resources Threshold 19-54

Normal Priority Queue Size Threshold 19-55

Outbound Busy Attempts Threshold 19-54

Ports Active Threshold 19-54

Ports Out of Service Threshold 19-54

Software Conference Out of Resources Threshold 19-55

TFTP Aborted Requests Threshold 19-55

TFTP Heartbeat Threshold 19-54

Cisco Unity Connection Utilization (voice utilization) 19-59

Inbound Port Utilization Threshold 19-59

Outbound Port Utilization Threshold 19-59

Cisco Unity Express Threshold settings (voice health)

19-55

Total Time Used Threshold 19-55

Cisco Unity Express Utilization (voice utilization) 19-60

Capacity Utilization Threshold 19-60

Orphaned Mailboxes Threshold 19-60

Session Utilization Threshold 19-60

Cisco Unity Threshold settings (voice health)

19-55

Unity Inbox Threshold 19-56

Unity License Threshold 19-56

Cisco Unity Utilization (voice utilization) 19-60

Inbound Port Utilization Threshold 19-60

Outbound Port Utilization Threshold 19-60

disk usage and virtual memory settings (data settings) 19-50

drive array faults threshold 19-50

free hard disk threshold 19-50

free memory threshold 19-50

disk usage and virtual memory settings (voice health)

free hard disk threshold 19-56

free virtual memory threshold 19-56

environment settings (data settings)

relative temperature 19-50

relative voltage 19-51

Environment - Temperature Sensor Settings (voice health), relative temperature threshold 19-56

Gatekeeper Utilization (voice utilization) 19-61

Interzone Bandwidth Utilization for Local Zone Threshold 19-61

Total Bandwidth Utilization for Local Zone Threshold 19-61

generic interface/port performance settings 19-51

generic interface and port performance threshold categories 19-51

broadcast threshold 19-51

collision threshold 19-51

discard threshold 19-51

error threshold 19-51

error traffic threshold 19-51

queue drop threshold 19-51

utilization threshold 19-51

H323 Gateway Port Utilization (voice utilization) 19-61

BRI Channel Utilization Threshold 19-61

DSP Utilization Threshold 19-62

E1 CAS Channel Utilization Threshold 19-62

E1 PRI Channel Utilization Threshold 19-62

EM Port Utilization Threshold 19-61

FXO Port Utilization Threshold 19-61

FXS Port Utilization Threshold 19-61

T1 CAS Channel Utilization Threshold 19-62

T1 PRI Channel Utilization Threshold 19-62

interface and port flapping threshold categories 19-52

link trap threshold 19-52

link trap window 19-52

MGCP Gateway Port Utilization (voice utilization) 19-62

BRI Port Utilization Threshold 19-62

E1 PRI Channel Utilization Threshold 19-63

FXO Port Utilization Threshold 19-62

FXS Port Utilization Threshold 19-62

T1 CAS Channel Utilization Threshold 19-63

T1 PRI Channel Utilization Threshold 19-62

MWI Threshold Settings (voice health), MWI On-Time Threshold 19-56

Processor and Memory Settings (voice health) 19-57

free physical memory threshold 19-57

processor utilization threshold 19-57

reachability settings 19-53

restart trap threshold 19-53

restart trap window 19-53

Voice Mail Gateway Utilization (voice utilization)

19-63

PBX Port Utilization Threshold 19-63

Voice Mail Port Utilization Threshold 19-63

threshold parameters

changing RTMT 2-34

threshold parameters, minimum and maximum settings 19-64

thresholds

applying configuration changes 19-71

changing settings 19-10, 19-14

configuring

from Detailed Device View 8-50

from Event Details 4-24

from Service Level View 8-72

how settings are applied 19-3

report 19-30

setting, in node-to-node tests

jitter 14-4

latency 14-4

packet loss 14-4

quality 14-4

registration response time 14-10

round-trip response time 14-7, 14-8, 14-9

synchronizing RTMT 19-43

viewing RTMT 19-38

threshold settings

customizing 19-34

optional 19-34

time and date

on Operations Manager client 1-29

on Operations Manager server 1-29

timeout

Data Collector 8-27

SNMP, configuring 2-16

SNMP, error 8-27

time zone

on Operations Manager client 1-29

on Operations Manager server 1-29

TISServer, Operations Manager-related CiscoWorks process 20-42

tool buttons, on

events display 4-9

tools

launching from Service Level View 8-67

Service Level View, authorization for 8-67

Tools, launching from other windows

Diagnostics view 3-9

topo.properties file, changing device count limit 5-12

TopoServer, Operations Manager-related CiscoWorks process 20-42

TotalTimeUsedThresholdExceeded event, description and trigger E-71

total utilization records

server

Cisco IOS gateways I-67

trace, start 8-69

transcode and MTP session record

server

Cisco IP Contact Center I-70

transcode and MTP session records

server

Cisco Unity I-70

Cisco Unity Connection I-70

trap message, sent by OM D-18

traps

discarding Service Monitor traps after deletion 21-5

enabling devices to send

command reference for Catalyst devices, locating 20-6

command reference for Cisco IOS devices, locating 20-6

MOS violation E-62

processed SNMP C-1

CPQHLTH-MIB C-3

standard SNMP traps (RFC 1215) C-2

processed SNMP traps C-1

CISCO-CCME-MIB traps C-4

CISCO-CONTACT-CENTER-APPS-MIB traps C-5

CISCO-RHINO-MIB traps C-7

CISCO-RTTMON-MIB traps C-7

CISCO-STACK-MIB traps C-3

CISCO-STP-MIB traps C-5, C-7

CISCO-UNITY-EXPRESS-MIB traps C-4

CISCO-VTP-MIB traps C-8

CPQHLTH-MIB traps C-3

processed CISCO-CONFIG-MAN-MIB traps C-6

processed CISCO-CONTENT-ENGINE-MIB traps C-6

processed CISCO-ENTITY-FRU-CONTROL-MIB traps C-6

processed CISCO-ENVMON-MIB traps C-6

processed CISCO-ISDN-MIB traps C-3, C-6

processed CISCO-MEETINGPLACE-MIB traps C-4

processed CISCO-NotificationEvent-MIB traps C-3

Repeater MIB traps C-7

SNMP unidentified traps C-8

SNMP versions

V1 F-1

V2 F-1

V3 F-1

trapsh

processed SNMP traps

processed CISCO-IBM-RAID-MIB traps C-3

troubleshooting

device credentials, updating 2-16

device import 2-15

device credentials, changing 2-16

SNMP timeout and retries, modifying 2-16

inventory collection 2-15

performance degradation 20-43

performance graphs 7-15

SNMP timeout and retries, updating 2-16

synthetic test failure 12-23

Trunk Port Groups, threshold settings, customizing 19-34

trunk ports

overriding groups 19-7

polling and thresholds 19-9

trunk utilization

configuration 20-16

portal summary 3-20

trunk utilization, configuring 2-28

U

UDP echo tests

adding 14-9

Cisco IOS version required 14-2

IP SLA version required 14-2

UDP Jitter for VoIP test

IP SLA version required 14-2

UMRCommunicationError event, description and trigger E-72

unidentified traps and events

DDV, and 8-47

Unified Presence, configuring syslog receiver on 2-32

uninstalling Windows SNMP Service 20-45

Unity/Unity Connection

event and port summary 3-43

license summary portlet 3-44

system utilization portlet 3-43

voicemail event summary 3-44

voicemail services portlet 3-45

UnityFailOverOccured event, description and trigger E-73

Unknown Publisher event, description and trigger E-73

unknown status reason 8-31

unmanaged devices report 5-16

unreachable device 16-8

Unreachable device state

caused by 8-27, 8-31

cleaning up devices in 8-32

defined 8-18

unresolved DNS, Unified CM 8-26

unresponsive device 16-8

Unresponsive event 16-8

description and trigger E-74

Unsupported device state

caused by 8-4

cleaning up devices in 8-32

defined 8-18

unsuppressing events E-82

upgrading

Operations Manager 20-36

user-defined device groups 9-2

user roles

ACS 1-36

CiscoWorks 1-36

configuring 20-28

customizing 20-29

understanding 1-36

users

configuration, ACS 20-27

configuration, Local RBAC 20-27

configuring 20-28

configuring to view customer folders 1-7

using

Path Analysis Tool 8-69

Service Level View 5-1

using performance graphs 7-1

graphs, working with 7-9

utilization record

server

Meeting Place I-71

V

verifying

status of a batch test 13-10

status of a node-to-node test 14-22

versions

Cisco IOS 14-2

IP SLA 14-2

SNMP F-1

vhm database 20-37

VHMIntegrator, Operations Manager-related CiscoWorks process 20-42

VHMServer, Operations Manager-related CiscoWorks process 20-42

video phone reports

filtering 17-53

launching a web interface from 17-24

understanding 17-50

video phones

searching for 17-37

web interface, launching 17-24

video phone status change reports

exporting, automatically 17-61

purging, manually 17-61

viewing

batch tests 13-8

device details 8-35, 8-52

device groups 9-28

discovery status 8-63

event attributes

from Service Quality Alerts 6-6, 6-16

event details 4-26

Event History

by event 16-6

event properties 4-26

from Event Details 4-26

events associated with an alert 4-25

group membership details 9-30

group summary 9-28

hop-by-hop latency 8-69

IP Address Report 8-24

IP phone inventory collection status 8-61

log files

by module 20-20

for node-to-node tests 14-22

neighbor devices 5-5

node-to-node test information 14-19

notification group 15-23

physical connectivity 5-5

system application MIB log file 20-46, 20-51

thresholds 19-30

view management log files, where located 20-24

views

in Fault Monitor, selecting 4-10

in Service Quality Alerts display 6-4

selecting for 6-4

voice applications

perfmon counter objects

memory B-18

processor B-19

security 2-28

SNMP services, setting 2-28

Voice Gateway event summary 3-36

Voice Mail Ports Report 3-45

VoicePortOperationallyDown event, description and trigger E-74

voice utilization settings, and performance polling 19-26

VsmServer, Operations Manager-related CiscoWorks process 20-42

W

Windows SNMP Service

disabling 20-45

enabling 20-45

installing 20-45

status, determining 20-45

uninstalling 20-45

Z

zone, gatekeeper

local or remote I-19

usage records I-19