Introduction

This is the third update release of Cisco Prime Infrastructure 3.10.4.

You can install Cisco Prime Infrastructure 3.10.4 Update 03 & Prime Data Migration Tool Update 05.01 (PI_3_10_4_Update_03_and_Prime_Data_Migration_Tool_Update_05.01-1.0.7.ubf) on Cisco Prime Infrastructure 3.10.4 or Cisco Prime Infrastructure 3.10.4 System Patch or PI 3.10.4 Update 01 or PI 3.10.4 Update 02 & Prime Data Migration Tool Update 05.01 or PI 3.10.4 Update 02 System Patch.

You can download the Cisco Prime Infrastructure 3.10.4 Update 03 & Prime Data Migration Tool Update 05.01 from Software Download page. PI_3_10_4_Update_03_and_Prime_Data_Migration_Tool_Update_05.01-1.0.7.ubf is approximately 1.11GB.


Note


PI_3_10_4_Update_03_and_Prime_Data_Migration_Tool_Update_05.01-1.0.7.ubf includes Prime Data Migration Tool Update 05.01

System Requirements

For more details on the server and wen client requirements, see Understand System Requirements section in the Cisco Prime Infrastructure 3.10 Quick Start Guide.

Installation Guidelines

The following sections explain how to install the maintenance release.

Before You Begin Installing the Maintenance Release

You can install Cisco Prime Infrastructure 3.10.4 Update 03 & Prime Data Migration Tool Update 05.01 on Cisco Prime Infrastructure 3.10.4 or Cisco Prime Infrastructure 3.10.4 System Patch or PI 3.10.4 Update 01 or PI 3.10.4 Update 02 & Prime Data Migration Tool Update 05.01 or PI 3.10.4 Update 02 System Patch from Software Download page.

Since the maintenance release is not removable, it is important to have a way to revert your system to the original version in case hardware or software problems cause the maintenance release installation to fail.

To ensure you can do this, take a backup of your system before downloading and installing this UBF maintenance release.

If the backup is a Prime Infrastructure 3.10.4 backup, restore the backup on Prime Infrastructure 3.10.4 server before applying the 3.10.4 Update 03 & Prime Data Migration Tool Update 05.01 release.

Similarly, if you are running Prime Infrastructure 3.10.4 in a Virtual Machine (VM) and your organization permits taking VM snapshots, stop Prime Infrastructure and use the VMware client to take a VM snapshot before applying this maintenance release. Store the snapshot in an external storage repository, and restore from the snapshot if the maintenance release installation is unsuccessful. For more details, see Restore an Application Backup in the Cisco Prime Infrastructure 3.10 Administrator Guide.

To revert to Prime Infrastructure 3.10.4 Update 03 & Prime Data Migration Tool Update 05.01 installation (with PI 3.10.x, PI 3.9.x, PI 3.8.x, or PI 3.7.x backup), follow these steps:

  1. Reinstall Prime Infrastructure 3.10 from an OVA or ISO distribution

  2. Upgrade to Cisco Prime Infrastructure 3.10.2 using tar bundle and install PI 3.10.2 system patch once after upgrade is completed. For more information, see Cisco Prime Infrastructure 3.10.2 Release Notes

  3. Install Cisco Prime Infrastructure 3.10.4 (PI_3_10_4-1.0.24.ubf)

  4. Install Cisco Prime Infrastructure 3.10.4 System Patch ( PI_3_10_4_SystemPatch-1.0.12.ubf)

  5. Install Cisco Prime Infrastructure 3.10.4 Update 02, PI_3_10_4_Update_02_and_PDMT_5.1-1.0.11.ubf

  6. Install Cisco Prime Infrastructure 3.10.4 Update 02 System Patch , PI_3_10_4_Update_02_SystemPatch-1.0.5.ubf

  7. Install Cisco Prime Infrastructure 3.10.4 Update 03 & Prime Data Migration Tool Update 05.01(PI_3_10_4_Update_03_and_Prime_Data_Migration_Tool_Update_05.01-1.0.7.ubf)

  8. If you have a prior PI 3.10.x, 3.9.x, PI 3.8.x, PI 3.7.x backup - Restore this backup

If you are installing this release as part of a High Availability (HA) implementation, see Before you Begin Setting Up High Availability in the Cisco Prime Infrastructure 3.10 Administrator Guide.

Installing the Release from Local Storage


Caution


If you have a High Availability (HA) environment, remove the HA setup before proceeding to install this release. For more details, see Installing the Maintenance Release in High Availability Mode.

Make sure that you have completed the recommended preparation steps given in Before You Begin Installing the Maintenance Release .

To install Cisco Prime Infrastructure 3.10.4 Update 03 & Prime Data Migration Tool Update 05.01 from the local storage, follow these steps:

Procedure


Step 1

Download the Prime Infrastructure PI_3_10_4_Update_03_and_Prime_Data_Migration_Tool_Update_05.01-1.0.7.ubf from Home > Products > Cloud and Systems Management > Routing and Switching Management > Network Management Solutions > Prime Infrastructure > Prime Infrastructure 3.10 > Prime Infrastructure Patches - 3.10.4 and save the file in your local system.

Step 2

Log in to Prime Infrastructure 3.10.4 or Prime Infrastructure 3.10.4 System Patch or Prime Infrastructure 3.10.4 Update 01 or Prime Infrastructure 3.10.4 Update 02 & Prime Data Migration Tool Update 05.01 or PI 3.10.4 Update 02 System Patch Server

Step 3

Choose Administration > Licenses and Software Updates > Software Update.

Step 4

Click Upload and browse to the location where you have saved the maintenance release file. Click OK to upload the file.

Step 5

In the Status of Updates pane, click the Files tab and check whether PI_3_10_4_Update_03_and_Prime_Data_Migration_Tool_Update_05.01-1.0.7.ubf is listed under FileName column.

Step 6

In the Critical Fixes pane, click Install.

Note

 
Do not manually restart the server while the installation is in progress.

Step 7

Click Yes in the pop-up dialogue box to install Cisco Prime Infrastructure PI_3_10_4_Update_03_and_Prime_Data_Migration_Tool_Update_05.01-1.0.7.ubf . It may take approximately 1 hour for the installation process to complete.

Step 8

You can verify the release installation from Prime Infrastructure Login under Critical Fixes by clicking View Installed Updates and also by logging into the server and choosing Administration > Software Update. You should see a listing for the release in the Updates tab, with Installed in the Status column.


Installing the Maintenance Release in High Availability Mode

Download PI_3_10_4_Update_03_and_Prime_Data_Migration_Tool_Update_05.01-1.0.7.ubf from Home > Products > Cloud and Systems Management > Routing and Switching Management > Network Management Solutions > Prime Infrastructure > Prime Infrastructure 3.10 > Prime Infrastructure Patches - 3.10.4 and save the file in your local system.

To install the downloaded PI_3_10_4_Update_03_and_Prime_Data_Migration_Tool_Update_05.01-1.0.7.ubf in High Availability mode follow the below prerequisites:


Note


Prime Infrastructure 3.10.4 Update 03 & Prime Data Migration Tool Update 05.01 can be applied only in primary and secondary standalone servers. The server will restart automatically once the installation is complete. The restart typically takes more than 60 minutes. You cannot apply Prime Infrastructure 3.10.4 Update 03 & Prime Data Migration Tool Update 05.01 when HA is enabled.
  • If you are installing Cisco Prime Infrastructure 3.10.4 Update 03 & Prime Data Migration Tool Update 05.01 on High Availability (HA) paired servers, you will get an error message.

For more details, see Remove HA Via the GUI in the Cisco Prime Infrastructure 3.10 Administrator Guide.

  • Continue the patching once HA removed completely. For more details, see the How to Patch New HA Servers section in the Cisco Prime Infrastructure 3.10 Administrator Guide .

Troubleshooting Maintenance Release Installs in High Availability Implementations

If you are unable to apply this maintenance release in a High Availability (HA) implementation, check whether your network bandwidth, throughput and latency meets the network requirements recommended in Network Throughput Restrictions on HA section in the Cisco Prime Infrastructure 3.10 Administrator Guide. In a few cases, continued or intermittent throughput problems can cause a complete failure. If you believe this has occurred, contact Cisco TAC for support.

If you are unable to verify that this maintenance release has been successfully installed on a Prime Infrastructure server, or one or both of the servers fails to restart properly after installing the maintenance release, you may need to re-image the server as explained in Before You Begin Installing the Maintenance Release before continuing.

In all cases, you can use the backup-logs command on one or both servers to get information on the source of the failure. For more information, see the backup-logs section in the Cisco Prime Infrastructure 3.10 Command Reference Guide .

Important Notes

  • PI 3.10.4 Update 02 System Patch can be installed on top of Cisco Prime Infrastructure 3.10.4 Update 03 & Prime Data Migration Tool Update 05.01, if not installed already

  • Prime was migrated to Smart Receiver and as per their guidelines Direct and Transport Gateway mode is not supported. You must use Proxy to enable smart license using new url https://smartreceiver.cisco.com/licservice/license.

  • Cisco announced the End-of-Life and End-of-Sale for all versions of Prime Infrastructure. Please use the PDMT to migrate data to Cisco DNA Center or use Cisco Networking Bot for self-help migration. For more information reach out to the migration team at primetodnacmigration@external.cisco.com.

  • The EOL/EOS message always appears on the Login Page of Prime Infrastructure.

  • The EOL/EOS message appears in a pop-up notification window every time the user login to the Prime Infrastructure. However, after restart of the Prime Infrastructure services, the pop-up message will not be notified in the future.

  • For all the versions of Prime Infrastructure, Prime XWT Widgets are not compatible with the latest versions of Chrome and Edge browsers. This impacts the prime xwt actions such as add, update, delete, duplicate, and so on.

    • Edge:

      • 114.0.1823.51

      • 114.0.1823.43

    • Chrome:

      • 114.0.5735.133

  • It is recommended to use Firefox or lower versions of Chrome and Edge browsers to carry out the Prime XWT widget actions in the Prime Infrastructure.

  • When you restore to Cisco Prime Infrastructure 3.10.4 from earlier versions 3.7.x, 3.8.x, 3.9.x, 3.10.x backup, you will be notified with the following warnings in the restore console window:
    
    Warning:
    <verisigntsaca> uses a 1024-bit RSA key which is considered a security risk. This key size will be disabled in a future update.
    <airespace-root> uses a 1536-bit RSA key which is considered a security risk. This key size will be disabled in a future update. 
    <verisignclass1ca> uses a 1024-bit RSA key which is considered a security risk. This key size will be disabled in a future update.
    <verisignclass1g2ca> uses a 1024-bit RSA key which is considered a security risk. This key size will be disabled in a future update.
    <verisignclass2g2ca> uses a 1024-bit RSA key which is considered a security risk. This key size will be disabled in a future update.
    <verisignclass3ca> uses a 1024-bit RSA key which is considered a security risk. This key size will be disabled in a future update.
    <verisignclass3g2ca> uses a 1024-bit RSA key which is considered a security risk. This key size will be disabled in a future update.
    <verisigntsaca> uses a 1024-bit RSA key which is considered a security risk. This key size will be disabled in a future update.
    Warning:
    <airespace-root> uses a 1536-bit RSA key which is considered a security risk. This key size will be disabled in a future update.
    These warning messages are displayed due to the recent upgrade of JRE in Prime Infrastructure 3.10.2. For more information, see JDK-8172404.

Open Caveats

The following table lists the open caveats in Prime Infrastructure Release 3.10.4 Update 03 & Prime Data Migration Tool Update 05.01.

Click the identifier to view the impact and workaround for the caveat. This information is displayed in the Bug Search Tool. You can track the status of the open caveats using the Bug Search Tool.

Table 1. Open Caveats

Identifier

Description

CSCwi51801

500 Internal error occurs intermittently while running Client Details in REST API

CSCwj02418

Unable to export Unified AP after filtering in Prime Infrastructure 3.10.4 update 02

CSCwa35432

Schedule Report send to external server SFTP failing to establish connection-Algorithm negotiation

Resolved Caveats

The following caveats were resolved in Prime Infrastructure Release 3.10.4 Update 03 & Prime Data Migration Tool Update 05.01.

Click the identifier to view the impact and workaround for the caveat. This information is displayed in the Bug Search Tool. You can track the status of the open caveats using the Bug Search Tool.

Table 2. Resolved Caveats

Identifier

Description

CSCwf79556

CSCvs32965 - defect not fixed in the latest version of Prime Infrastructure

CSCwh46251

integrate 17.13 coral to prime 3.10.4 update 03

CSCwi08182

Unable to generate reports - Wireless utilization and AP RF Quality History – Check with Indra to validate he reports

CSCwi15608

RHEL 7 : squid (RHSA-2023:6805) , RHEL 7 : xorg-x11-server (RHSA-2023:6802)

CSCwi20309

RHEL 7 : python (RHSA-2023:6885)

CSCwi28067

Prime Infrastructure not setting source VRF and source address in telemetry subscriptions

CSCwi29641

eWLC 17122: Wireless client count not visible sometime on Prime infra client assurance dashboard

CSCwi54771

Different report data from PI 3.4 than PI 3.10 same WLC 5508

CSCwi58725

RHEL 7:squid(RHSA-2023:6805),xorg-x11-server (RHSA-2023:6802),open-vm-tools (RHSA-2023:7279), and so on.

CSCwi62425

Disable unsupported SSH ciphers

CSCwi67344

PI 3.10 "Coverage Area" Dashlet showing radio alarms under "Clients" not under "Radio" columns

CSCwi83477

RHEL 7 : kernel (RHSA-2024:0346)

CSCwi92449

Device deletion fails from Prime Infrastructure 3.10

CSCwi93753

Header Space issue for reports generation- Prime Infrastructure 3.7 and above

Submitting Feedback

Your feedback will help us improve the quality of our product. You must configure the email server and then enable data collection to configure the feedback tool. To send your feedback, follow these steps:

Procedure


Step 1

If you have configured your mail server, go to Step 4.

Step 2

Choose Administration > Settings > System Settings > Mail and Notification > Mail Server Configuration.

Step 3

In the Mail Server Configuration page, enter the mail server details, then click Save to save the configuration settings.

Step 4

Choose Administration > Settings > System Settings > General > Help Us Improve.

Step 5

In the Help Us Improve Cisco Products page, select Yes, collect data periodically, then click Save.

Step 6

Click the Settings icon, then select Feedback > I wish this page would.

Step 7

Enter your feedback, then click OK.


Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see What’s New in Cisco Product Documentation at: http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html .

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