Cisco Prime Infrastructure

Release Notes for Cisco Prime Infrastructure, Release

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Table of Contents

Release Notes for Cisco Prime Infrastructure , Release


Virtual Appliance - Hardware Requirements

Browser Support

Supported Device Types and Software Versions

Installation Guidelines

Upgrading Cisco Prime Infrastructure

Submitting Feedback

Prime Infrastructure License

Cisco Prime Infrastructure Supported Devices

New Features and Enhancements

Important Notes

Open Caveats

Resolved Caveats

Related Documentation

Obtaining Documentation and Submitting a Service Request


The Cisco Prime Infrastructure is a network management tool that supports lifecycle management of your entire network infrastructure from one graphical interface. Prime Infrastructure provides network administrators with a single solution for provisioning, monitoring, optimizing, and troubleshooting both wired and wireless devices. Robust graphical interfaces make device deployments and operations simple and cost-effective.

Prime Infrastructure provides two different graphical user interfaces (from which you can switch back and forth by clicking the downward arrow next to your login name):

  • Lifecycle view, which is organized according to home, design, deploy, operate, report and administer menus.
  • Classic view, which closely corresponds to the graphical user interface in Cisco Prime Network Control System 1.1 or Cisco Wireless Control System (WCS).

For more information on the Lifecycle view of the Cisco Prime Infrastructure features, see the following URL:

For more information on the Classic view of the Cisco Prime Infrastructure features, see the following URL:

For more information on prerequisites, system requirements, and installation, see the following URL:

Virtual Appliance - Hardware Requirements

For information about the number and type of devices supported by each virtual appliance size, see the Product Specifications section of the Cisco Prime Infrastructure 1.2 data sheet at .

Browser Support

Prime Infrastructure supports the following browsers:

  • Google Chrome—19.0 build
  • Mozilla Firefox— ESR 10.x, 13.0 and 14.0
  • Microsoft Internet Explorer 8.0 or 9.0 with Chrome plug-in . Native Internet Explorer is not supported.

Note We recommend a minimum screen resolution of 1280 x 800 pixels.

Supported Device Types and Software Versions

Table 1 lists the wireless devices and their software versions that are supported by Prime Infrastructure


Table 1 Supported Controller Hardware Models and Software Versions

Controller Hardware Models
Controller Software Versions

Cisco 2100 Series


Cisco 2500 Series

7.0 until

Cisco 4400 Series


Cisco 5500 Series

7.0 until

Cisco Flex 7500 Series

7.0 until

Cisco Flex 8500 Series


Cisco Virtual Controller


Cisco WiSM


Cisco WiSM21

7.0 until

Cisco Wireless Controller on Service Ready Engine (WLCM2 on SRE)

Cisco Catalyst 3750G Series Integrated Wireless LAN Controllers

7.0 until

1.WiSM2 is not supported for Config Archive and config-related operations.

For detailed information on the software compatibility for the Cisco wireless devices, see the following URL:

For detailed information on the supported device types and software versions, see the following URL:

Installation Guidelines

For detailed installation information, see the following section of the Cisco Prime Infrastructure 1.3 Quick Start Guide:

Upgrading Cisco Prime Infrastructure

Note • Prior to upgrading, a patch must be installed on the existing system. For detailed upgrade information, see the following section of the Cisco Prime Infrastructure 1.3 Quick Start Guide:

  • Ensure that you perform a backup before attempting to upgrade.
  • Use a console connection when you upgrade, to avoid Telnet/SSH terminal timeouts.
  • Remove high availability before performing the upgrade.
  • The upgrading of Cisco Prime Network Control System or to Cisco Prime Infrastructure 1.3 is not supported directly. If you plan to upgrade from Cisco Prime Network Control System or to Cisco Prime Infrastructure, contact Cisco TAC for upgrade instructions and assistance. Also, read the following software advisory for more information on how to upgrade.


For detailed information about the upgrade methods, see the following URL:

Submitting Feedback

Your feedback will help us improve the quality of our product. To send your feedback, follow these steps:

Step 1 If you have configured your mail server, go to Step 8.

Step 2 Choose Administration > System Settings > Mail Server Configuration .

Step 3 In the Mail Server Configuration page, enter the mail server details.

Step 4 Click Save to save the configuration settings.

Step 5 Choose Help > Help Us Improve Cisco Products .

Step 6 In the Help Us Improve Cisco Products page, select the Yes, collect data periodically option.

Step 7 Click OK .

Step 8 Choose Help > Submit Feedback (in the Classic view) or click the question mark icon at the top right and then click Submit Feedback (in the LifeCycle view).

Note You must configure the e-mail server and then enable data collection to configure the feedback tool.


Prime Infrastructure License

For detailed information on the Prime Infrastructure Licensing, see the following URL:

Cisco Prime Infrastructure Supported Devices

For detailed information on the supported device types, see the following URL:

New Features and Enhancements

This section provides a brief description of what is new in this release.

  • This release supports Cisco Aironet 1600 Series Lightweight Access Points. You can plan, deploy, and manage the 1600 Series Lightweight Access Points through Cisco Prime Infrastructure. For more information, see .
  • Prime Infrastructure provides management support for new access point hardware: WSSI module. The WSSI module is field-upgradable, third radio module add-on to the 3600 Series Access Point. Also, SNMP MIB enhancements are available for the monitor module within the specific 3600 Series access point. Enables increased client performance by offloading spectrum Monitoring and Security capabilities to third radio, while the integrated radios concurrently serve 2.4 and 5 GHz client devices.
  • Prime Infrastructure provides Assurance for Wireless feature. This enables you to monitor, configure, report, and troubleshoot application traffic using tools like NBAR-2 and NetFlow.

Note The AVC configuration on controllers does not require Assurance license, but AVC monitoring requires it.

  • Support for Application Visibility and Control (AVC) is introduced. AVC classifies applications using Cisco's Deep Packet Inspection (DPI) techniques with Network-Based Application Recognition (NBAR) engine and provides application-level visibility and control into Wi-Fi network. After recognizing the applications, the AVC feature allows you to either drop or mark the traffic.

Using AVC, the controller can detect more than 1000 applications. AVC enables you to perform real-time analysis and create policies to reduce network congestion, costly network link usage, and infrastructure upgrades.

  • Support for NetFlow protocol is introduced. The NetFlow protocol provides information about network users and applications, peak usage times, and traffic routing. The NetFlow protocol collects IP traffic information from network devices to monitor traffic.

The NetFlow architecture consists of the following components:

Collector—Entity that collects all the IP traffic information from various network elements.

Exporter—Network entity that exports the template with the IP traffic information. The controller acts as an exporter.

  • Support for the Multicast DNS (mDNS) protocol is introduced. This feature allows you to to easily deploy and manage Bonjour Services Directory. You can monitor, configure, and troubleshoot Bonjour Services Discovery.
  • This release provides the following additional RADIUS support features on FlexConnect.

A primary or secondary RADIUS server per FlexConnect group is sufficient.

The FlexConnect group allows you to configure Primary or Secondary RADIUS server which may not present in the controller.

  • This release supports the following:

Cisco Catalyst 3850 Series Ethernet Stackable Switch.

Cisco NAM 2304 Appliance.

Cisco IE 2000 Series Switches.

Note For information about Cisco Unified Wireless Network Software Release 7.4, see the following URL:

Important Notes

  • The Cisco 12.2EWA IOS Image for Catalyst 4948 does not work properly. Cisco Prime Infrastructure supports Cisco IOS Image 12.2SG for Catalyst 4948 series. This is because of different sysOId's returned by Cisco IOS Images.
  • For the TACACS+/RADIUS user authentication, the custom attributes related to the new features are required to be added/appended to the existing set of attributes in AAA server to access certain pages/views. For example, Monitor Media Stream page, Virtual Domain List (to view the list of virtual domains from the Create Report page), and so on. For RADIUS authentication and authorization in Prime Infrastructure, there is an alternate method available for the AAA users. Only the user role and virtual domain attributes can be configured in AAA server (instead of copying the complete custom attribute task list from Prime Infrastructure to the AAA server).
  • After doing a major version upgrade of Prime Infrastructure application, the browser cache on the client machines used to access the older version, would need to be cleared once so that the data for the old application is removed from the browser cache. After that connecting to the upgraded server will work fine.
  • Hot CLI backup is not recommended in Prime Infrastructure

Open Caveats

Table 2 lists the Open Caveats in Cisco Prime Infrastructure Release

Click the identifier to view the impact and workaround for the caveat. This information is displayed in the Bug Toolkit . You can track the status of the open caveats using the Bug Toolkit.


Table 2 Open Caveats



AP search does not work correctly.


Detailed Dashboards/Devices fail to display WLC statistics/information.


The last execution status appears as “failed” for data cleanup.


Unable to load the results page after a completed voice diagnostic test is performed.


Discrepancy in the transmitted and received data from the client session report.


Data cleanup takes long time.


In the Alarm and Events page, many alerts are reported by IP addresses as the source of failure.


Very slow schema evolution/upgrade.


Timeout error occurs while performing registration.


High Availability registration failed.


The contents of the backup need to be optimized by removing unnecessary content in some directories.


Inconsistent Authenticated Client Count number of Client Count Report


ACL counters are not working while migrating from WCS 7.0.230 to NCS 1.1.


MSE auto sync does not work after stopping and starting the MSE service


The Applied to Controller and Virtual Domain count are not showing up correctly.


The delete button in Shunned Client Saved search is not working.


Rogue rule group fails to apply in the life cycle view.


After creating Friendly AP template, the template details are missing.


Error while backing up database.


Prime Infrastructure shows “permission denied” error in third party controller > add controllers.


Config and disable issue with LWAP template.


Unable to select search option after switching from one view to other


Secondary backup - ERROR [system] [main] Problem zipping file:


Failed upgrade not cleaning up upgrade data


Planning mode is extremely slow to open for previously designed floors.


Secondary database uncertain state while failover.


Unable to login in to UI.


Reporting time,protocol becomes unselectable after running non-default


Cisco 3750x switches not showing wired clients


Difference between RMAN Archivelogs and disk contents causes DB crash


Administration > Jobs Dashboard page reports an exception


Failed to delete few devices added on upgraded server


Failback Error creating instance direct: /opt/CSCOlumos


Ensure Appliance BnR supported in 2.0


Primary process failed after failback


Need proper error message if invalid file was restored


High Availability: Even though valid netflow coming in, Netflow based reports are not working correctly.


Unable to start secondary Error in UI


Failed to start Prime Infrastructure on primary Prime Infrastructure after attempting registration with secondary.


Grouping not working. WLC does not appear under respective device type group


Context-sensitive help throws HTTP 404 error while launching help from Report

Resolved Caveats

Table 3 lists the Resolved Caveats in Cisco Prime Infrastructure Release

Click the identifier to view the details of the caveat. This information is displayed in the Bug Toolkit . You can track the status of the resolved caveats, using the Bug Toolkit.

Table 3 Resolved Caveats



Restore process fails when restoring NCS to Prime Infrastructure


Oracle database size grows causing out of disk space conditions


Controller without CLI credentials, on syncing goes to managed with warnings


High Availability Secondary should be able to run a backup and restore to primary


For lengthy SYSLOCATION, the insert query fails


Rogue APs flagged as Friendly in WCS 4.X show up as templates in Prime Infrastructure 1.2


High availability fails during the post HA registration step


Under some circumstances, the UI page "Clients and Users" of Prime Infrastructure throws a duplicate widget error


Applying the point patch for Prime Infrastructure 1.2 upgrades causing backup failures


Configuration Templates on Friendly Rogue AP throws error


Exception thrown when pushing out WLAN template.


Unable to upgrade to Prime Infrastructure 1.2


Prime Infrastructure 1.2 becomes unresponsive when garbage collector is not run frequently


Prime Infrastructure 1.2 data cleanup job fails


Restore fails with missing archived logs.


Prime Infrastructure does not start - hm logs have "No more data to read from socket"


Discovery is setting the SNMP Timeout as 1 Sec.


HA does not happen for Out Of Memory


Need an easy way to turn off the PNP service.


Restore fails due to lack of disk space


Unique client report shows incorrect information


WCS apply AP Group template to WLC with random order


Resource file is missing from server side


Monitor AP page shows false positive critical alarms state for AP


The country code for Croatia (HR) is missing in the Lightweight AP template


In the Google Maps functionality of Prime Infrastructure, the GUI allows creation of a long name which, when combined with the MAC address of the related AP, is longer than 32 characters.


AP reboot is alerted with Clear level


Unknown Exception generated modifying discovered WLAN template


Unit of Client Traffic Report per Floor Area (CSV/PDF) showing Wrong


Building View does not reflect AP administrative disabled status


Client traffic report Each Floor value & Sum of AP By Floor not same


Guest Account status report does not report anything beyond 7 days


The client traffic summary and client summary by protocol mismatch


Incorrect data in Client Traffic report when selecting long period


Lost FlexConnect VLAN-Mapping AP Template if not shown in GUI


Refresh from network fails when Autonomous AP is present on the floor


Client association history in reports incorrect time


PSK template fails on 1.2 if auth and accounting server is disabled


Prime Infrastructure 1.2 does not support a / (forward slash) in the AP Group Template name


Per SSID Unique Client Report Failure


Modified user group cannot switch between GUI modes


Database Restore failure.


AP group name in AP template page is inconsistent


Incorrect Breadcrumbs


Prime Infrastructure 1.2 saved settings in the floor view are not retained


Cancelling changes from 'Add Access points' erases all the existing AP's


"All EU Controllers"" schedule shown as expired


Problems applying lightweight AP templates.


DiscoveryJob/Sync job stops


Map editor scales the floor plan incorrectly when the unit is in meters


A blank page appears when sorting clients on the map list page


After Upgrade WiSM2 Controller's Device Type is not recognized


Issues exist with Map Zoom


Track client does not show complete history- last line is cut off


Auto refresh in maps page can refresh only the numbers


Configuring AP Fast Heartbeat causes Audit Mismatch status


Prime Infrastructure 1.2 Audit mismatch


Prime Infrastructure does not allow you to change AP Antenna elevation angle


Critical alarm for device not reachable is not cleared


Number Format Exception launching Controller Detail Page (Classic View)


After upgrade to Prime Infrastructure 1.2, the rogue APs are not showing up in the map


Prime Infrastructure 1.2 assigns wrong virtual domain after domain change


Adhoc Rogue severity is wrongly categorized


NBI is not be accessible by members of the admin group after Prime Infrastructure is upgraded to 1.2 from an earlier version.


Prime Infrastructure 1.2 Monitor Switches page shows 0 client count


Unable to add interface to already discovered template


Prime Infrastructure 1.2 Monitoring fails with SNMP v3


HA does not clearly report low disk space issues


Failed to apply CSV filter to auto provision.


Prime Infrastructure stops while forwarding Northbound traps


Out Of Memory does not do heap dump


Prime Infrastructure occasionally loses licensing


Enabling 'Hide Assigned Alarms' removes data from the security dashboard


Config archive failed with device uses ACS 5.4 authentication


Prime Infrastructure reports incorrect MFP validation state for Access points


High Availability with manual failover reports failed when successful.


Busiest Client Report shows same data regardless of interval selected


Error applying web auth WLAN template with no login failure page selected.


Severity configuration does not prune northbound informational traps


Prime Infrastructure crashes when you try to import DWG.

Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation , which also lists all new and revised Cisco technical documentation, at:

Subscribe to the What’s New in Cisco Product Documentation as an RSS feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service. Cisco currently supports RSS Version 2.0.

This document is to be used in conjunction with the documents listed in the “Related Documentation” section.