Cisco Prime Collaboration Provisioning Guide, 9.5
Introduction to Provisioning
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Table Of Contents

Introduction to Provisioning

What's New in This Release

Provisioning Architecture

Prime Collaboration Converged or Standalone User Interface

Dashboards

Usage Scenarios


Introduction to Provisioning


Cisco Prime Collaboration Provisioning provides a scalable web-based solution to manage company's next-generation communication services. Provisioning manages IP communication services in an integrated IP telephony, voicemail, and unified messaging environment that includes Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity, Cisco Unity Express, and Cisco Unity Connection systems.


Note Throughout this document, any reference to Cisco Unified Communications Manager can also be understood to refer to Cisco Unified CallManager, unless explicitly noted.


Cisco Prime Collaboration Provisioning provides the following functionalities:

Provisioning for initial deployments and implementations, and then remains deployed to provide ongoing operational provisioning and activation services for individual subscriber.

A single, consolidated view of subscribers across the organization. It provides a set of business-level management abstractions, which are policy-driven through the use of automation, for managing subscriber services across the Cisco Unified Communications applications.

Template capability, which permits defining standard configurations that can be reused for new sites or location deployments. Batch provisioning permits the rollout of large numbers of subscribers at the same time.

Administrators can configure policy at various levels to determine who can do delegated management, for whom that delegation applies, how business-level services apply to Cisco collaboration systems, and which types of end users (subscribers) are permitted to order which standard services.

Through the use of this policy and standard configuration approach, provisioning and activating subscriber services is greatly simplified. At the sametime, it retains the overall ability to manage and provide services that make use of the underlying Cisco Unified Communications applications.

Provisioning permits standard services (for example a phone, line, or voicemail) to be ordered for a subscriber (the owner of the individual phone, line, or voicemail). Provisioning processes all changes to the underlying Cisco Unified Communications applications as service requests or orders.

An order may be created to make a subscriber-level change (to a phone, a line, and so on), or an IP communications-level infrastructure change (such as provisioning a new calling search space or route pattern). All orders in the system are tracked and viewable, both across orders and by subscriber name or ID. The order records show who initiated the order, the times of various process steps, and what the order contained.

Provisioning allows delegation of the order management capability so that requests for service additions, changes, or deletions can be done without requiring an underlying knowledge of the voice applications that are delivering those services. Provisioning provides the same ordering experience, regardless of the technology delivering the Cisco Unified Communications services.

From Prime Collaboration Provisioning 9.5 release, Cisco Jabber Services can be enabled for Cisco Unified Communications Manager in Provisioning.

What's New in This Release

Cisco Prime Collaboration Provisioning 9.5 supports the following new features:

Device Management

Cisco Jabber services support for Cisco Unified Communications Manager and Unity Connection in Provisioning.

Support for new:

Device: Cisco Jabber for Tablet

Software versions: Unified CM and Unity Connection 9.1(1) and 9.1(2), and Cisco Unified Presence 9.1(1).

See Supported Devices for Prime Collaboration 9.5 Provisioning for all supported devices

Infrastructure Configuration

Common Phone Profile, UC Service, and Service Profile Infrastructure Products.

New attributes in SIP Profile.

User Management

A single authorization role to all domains.

Allows you to delete phones without an associated user.

Option to Delete Users and Delete User with Service during LDAP synchronization.

A new attribute - Call Pick Up Group Provisioning in the Directory Number report.

Option to change the subscriber password for Unified CM.

Provisioning Attributes

SIP Dial Rule Provisioning Attribute is converted from set-only to a fully-managed attribute.

Support for comma characters to pause speed dialing in the Speed Dial Info Provisioning Attribute.

Business Rules

A new rule to change the PIN or Password of a subscriber for Cisco Unified Communications Manager.

Order Management

Support to order:

Cisco Jabber Services for Tablet, Desktop, Android, BlackBerry, and iPhone.

Enhanced Mobility Service, which consists of standard provisioning services such as Extension Mobility, line, and voicemail in a single order.

Enhanced Mobility Service with Unified Messaging, an Extension Mobility device profile, line, voicemail, email and unified messaging for the selected subscriber.

Administration

A user interface that enables you to schedule backup for the Prime Collaboration Provisioning database.

Configure a time delay before switching the Prime Collaboration Provisioning server to the Maintenance Mode. An email notification is sent to all the administrators when the server is switched into the maintenance mode.

Provisioning Architecture

Provisioning is a web-based application based on the J2EE architecture. It uses various interfaces to connect with Cisco Unified Communications applications (see Figure 1-1). It does not need to deploy any agent software onto those applications' platforms.

Provisioning uses open interfaces such as HTTP, HTTPS, AVVID XML Layer (AXL)-Simple Object Access Protocol (SOAP), SSH, and Telnet to remotely configure or query the applications being managed. Different levels of user access can be configured by the administrator.

Figure 1-1 Provisioning Interoperability

Prime Collaboration Converged or Standalone User Interface

Prime Collaboration as a converged application combines the benefit of Assurance and Provisioning features. You can run Prime Collaboration as a converged application or as standalone applications.

When you run the converged application, a single sign-on is available to login and access both Assurance and Provisioning features. You can access all Provisioning features from the Design and Deploy menus in the Home page.

When you run Prime Collaboration as standalone applications, separate logins are available for Assurance and Provisioning.

Prime Collaboration provides the capability to integrate Provisioning with Assurance application and configure the Provisioning system from Assurance using SSO. In the Prime Collaboration Assurance server, navigate to Administration > System Setup > Assurance Setup > Cisco Prime 360 Integration, under Provisioning Server Setup, specify the IP address of the Provisioning application you want to Attach to, or Detach from. For more information, see the Cisco Prime Collaboration 9.5 Administration Guide.


Note In the converged mode, before you restart or shut down the Prime Collaboration Provisioning application ensure you detach it from Prime Collaboration Assurance and converge it after the restart process.


The Provisioning architecture, interfaces, key features, and dashboards remain the same in both converged and standalone applications.

You can access Provisioning on the system where Provisioning application is installed, or remotely from a client system. In a browser enter the following URL: http://IP Address, where IP Address is the address of the Prime Collaboration server.

If you are using the standalone Prime Collaboration Provisioning application, and later converging the server with Assurance, use the UI navigation provided in Table 1-1 to navigate to different menus in Prime Collaboration.

Table 1-1 User Interface Navigation in Prime Collaboration converged and standalone applications 

Menu
UI navigation in converged application
UI navigation in standalone application

Home

NA

NA

Design

Under Design > Set Up Devices you can navigate to

Devices Setup

Call Processor

Unified Message Processor

Unified Presence Processor

AAA servers

Under Design > Set Up Devices you can navigate to

Devices Setup

Call Processor

Unified Message Processor

Unified Presence Processor

AAA servers

 

Under Design > Set Up Deployment you can navigate to

Domains

Service Areas

Subscriber Roles

Template Provisioning

Quick Site Builder

Under Design > Set Up Deployment you can navigate to

Domains

Service Areas

Subscriber Roles

Template Provisioning

Quick Site Builder

Deploy

Under Deploy > Subscriber Management you can navigate to

Add Subscribers

Search Subscribers

Under Deploy > Subscriber Management you can navigate to

Add Subscribers

Search Subscribers

Deploy > Order Management

My Activities

All Activities

Activities for Group

Activities for User

Search Order

Deploy > Order Management

My Activities

All Activities

Activities for Group

Activities for User

Search Order

Deploy > Infrastructure Configuration

Deploy > Infrastructure Configuration

Deploy > Batch Provisioning

Deploy > Batch Provisioning

Deploy > Unified Communications Services

Deploy > Unified Communications Services

Under Deploy > Provisioning Inventory you can navigate to

Manage Phones

Manage Directory Numbers

Inventory Browser

Inventory Search

Under Deploy > Provisioning Inventory you can navigate to

Manage Phones

Manage Directory Numbers

Inventory Browser

Inventory Search

Reports

Under Report > Reports > Interactive Reports > Provisioning Reports >

Service Area

Resource Configuration

Service Configuration

Phone Inventory

Directory Number Inventory

Directory Number Block

Audit Trail

Under Reports > Interactive Reports

Service Area

Resource Configuration

Service Configuration

Phone Inventory

Directory Number Inventory

Directory Number Block

Audit Trail

Administration

Under Administration > System Setup you can navigate to

Provisioning Setup > Phone Button Templates

Provisioning Setup > Rules

Provisioning Setup > Provisioning Attributes

Under Administration > System Configuration you can navigate to

Provisioning Policies > Phone Button Templates

Provisioning Policies > Rules

Provisioning Policies > Provisioning Attributes

Administration > License Management

Administration > System Configuration > License Management

Administration > System Setup > Provisioning Setup > Data Maintenance

Administration > System Maintenance > Data Maintenance

Administration > System Setup > Provisioning Setup > Maintenance Mode

Administration > System Maintenance > Maintenance Mode

Administration > User Management

Administration > Users and Device Access Management > User Management

Administration > Permission Profiles

Administration > Users and Device Access Management > Infrastructure Configuration Permissions

NA. This option is available in the Home > Provisioning dashboard.

Administration > Users and Device Access Management > Locked Users

Report > Reports > Administrative Reports > Who Is Logged On

Administration > Users and Device Access Management > Logged In Users

Administration > Alarm & Event Configuration > Notification > Provisioning System Settings

Administration > Provisioning Notification Management > System Settings

Administration > Alarm & Event Configuration > Notification > Provisioning Domain Settings

Administration > Provisioning Notification Management > Domain Settings

NA

Administration > Application Suite > Launch Monitoring Home page



Note UI navigation for Design and Deploy menus are the same in the standalone and converged Prime Collaboration Provisioning applications. For all other procedures in this guide, navigation is provided for Provisioning in the converged application unless specified explicitly. See Table 1-1 to navigate to appropriate menu in the standalone Prime Collaboration Provisioning application.


Dashboards

These topics briefly describe Provisioning functions that you may use frequently. On a day-to-day basis, operations personnel are likely to use the Dashboard displays to monitor the IP telephony environment. Provisioning has three dashboards. They are:

Global Admin Dashboard—To manage the real-time information about the operational status of your processor, device, domain, and users.

Domain Admin Dashboard—To manage the real-time information about the operational status of your domain related devices and users.

Subscriber Dashboard—To manage the details of Running, Pending and Failed orders. The subscriber dashboard is shown for users other than admin, ordering and self-care roles.

The benefits of Provisioning Dashboard are:

Easy access to information —You can view the processor capacity, device synchronization status, pending orders, deployment details. You can also view the logged in and locked users.

Easy customization—You can modify and personalize your dashboard and configuring your dashboard layout to display what you want to see.

Lightweight GUI—Data is displayed in the Unified Dashboard and use of external pop-up windows are minimized.

Global Admin Dashboard

The Home dashboard allows you to view important statistics and details of the processors, pending orders, status of the device synchronization, domains and their deployment details, and users who are logged in as well as locked.

The dashboards are available under Home.

You can see all of this on a single page, instead of navigating through several pages. You can also click the links provided in the dashboard to view the relevant details.

A Pie Chart displays the details of the Licensed and Used Voice Terminal (Phones). To view the Pie Chart, you need to have Adobe Flash Player installed in your system. If it is not installed, you are prompted to install it.

Table 1-2 describes the dashlets available under Global Admin, Domain Admin and Subscriber dashboards.

Table 1-2 Provisioning Dashboard 

Dashlet
Description
Global Admin
Domain Admin
Subscriber Admin

Capacity

Processor related details are listed in this pane. You can view the list of processors, available license count and also the count of used licenses. The graphical representation of the available and used licenses is shown in this pane.

X

Pending Order Status

You can view the list of the status of the Running, Pending and Failed orders. The Order number is available as a hyperlink and you can access the link to view the order details. The User can view the list of orders that are waiting for approval and also for assigning. For order related details, see Order Products and Services.

X

X

X

Device Sync Status

You can view the list of devices and their synchronization details. The status and the completion date of the synchronization is displayed. A Search filter is available in this pane to search for devices, based on their name and type. Information available in Device Sync Status is in read only mode. For synchronization details, see Scheduling Synchronization.

X

X

Deployment Details

You can view the list of domain groups and their configuration details. Domain name can be accessed to launch the Domain Configuration screen. The count of the subscriber and the service area associated with the domain are displayed along with the synchronization completion date.

A Search filter is available in this pane to search for a particular domain, subscriber, service area or based on the synchronization completion date. Information available in Deployment Details pane is in read only mode. For Domain and their configuration details, see Configuring a Domain.

X

X

Logged In Users

You can view active sessions and log out single or multiple active sessions. The details of the active sessions can be viewed in this pane. There can be a maximum of 100 concurrent administrators. Using the Logout button you can end single or multiple active sessions. This pane is available only when you have globaladmin privileges. See Viewing or Logging out Active Sessions.

X

Locked Users

You can view the list of locked users in this pane. Unlock button is available to unlock the locked users. This pane is available only when you have globaladmin user privileges. See Unlocking User IDs.

X


Usage Scenarios

The Provisioning features are available in the Design, Deploy and Administration menus from the Cisco Prime Collaboration application.

Some common scenarios for using Provisioning may include (This is not an all-inclusive list):

Managing existing voice services

Deploying a new voice infrastructure

Managing subscribers

Deploying a new site on an existing voice infrastructure

You may also want to perform several advanced activities to meet the needs of your Cisco Prime Collaboration deployment. Some of these activities include:

Customizing the Provisioning features to meet your needs

Performing a large number of Provisioning activities

Working with provisioning resources

Setting up the server

Table 1-3 provides details on several usage scenarios for Provisioning.

Table 1-3 Usage Scenarios 

Usage Scenarios

Managing Existing Voice Services

You might be managing through their respective interfaces, the following Cisco Unified Communications devices:

Cisco Unified Communications Manager

Cisco Unified Communications Manager Express

Cisco Unity

Cisco Unity Connection

Cisco Unity Express

To delegate management of a subset of these voice services to other users, see the following sections:

Configuring Call Processors

Synchronizing Call Processors

Synchronizing Unified Message Processors

Synchronizing Unified Presence Processors

Creating a Domain

Creating Service Areas

Synchronizing Domains

Order Products and Services

Deploying a New Voice Infrastructure

If you are adding a new Cisco Unified Communications Manager or Cisco Unified Communications Manager Express and related voicemail systems, and you want to use a standardized approach that can be applied to every deployment, see the following sections:

Creating Service Areas

Synchronizing Domains

Order Products and Services

Provisioning Infrastructure Products

Managing Subscriber Services

To manage services for subscribers in your office, see the following sections:

Managing Subscribers

Orders for a single subscriber are displayed and initiated in the Subscriber Record for that subscriber. The Subscriber Record lists all existing products for the subscriber, see Accessing Subscriber Records

Order Products and Services

Processing Orders

Canceling Products

Deploying a New Site on an Existing Voice Infrastructure

To add a new location or site to an existing Cisco Unified Communications Manager, see:

Configuring a Domain

Configuring Service Areas

Synchronizing Domains

Order Products and Services

Provisioning Infrastructure Products

Customizing the Provisioning Feature to Meet Your Needs

To change the default setting for how Provisioning applies various policies, see:

Introduction to Business Rules

Configuring Provisioning Attributes

Configuring Phone Button Templates

Creating Subscriber Roles

Performing a Large Number of Provisioning Activities

If you are deploying a large number of services, you may want to combine these activities into a single batch, see:

Provisioning Infrastructure Products

Working with Provisioning Resources

To manage Provisioning resources, see the following sections, see:

Managing Phone Inventory

Managing Directory Inventory

Searching Inventory

Viewing Reports

Setting Up the Server

For information on Setting up the server, see:

Managing Licenses

Managing Users

Managing Log Files

Enabling Data Purging for Provisioning