Cisco Prime Collaboration Assurance Guide, 9.5
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Table Of Contents


New and Changed Information


Obtaining Documentation and Submitting a Service Request


After performing the initial Prime Collaboration server setup, see this guide to perform the following tasks:

Add device credentials to manage devices using Prime Collaboration.

Discover devices using various methods based on the device you want to manage.

Define polling parameters to keep the inventory database up-to-date.

Monitor inventory.

Configure monitoring parameters, such as JTAPI credentials, for voice and video endpoints.

Track call quality for voice and video endpoints.

Troubleshoot network-related call quality issues such as latency, jitter, and packet loss.

Test the readiness of voice endpoints using the Cisco IOS IP SLA technology.

Plan future deployments for video endpoints using the Cisco IOS IP SLA and VSA technologies.

Generate standard and interactive reports.

Define threshold parameters to monitor faults.

Define notification services to receive e-mail alerts on events and alarms.

Customize events that you want to monitor in your network.

Manage faults and rectify issues using other Cisco Prime applications such as Cisco Network Analysis Module and Cisco Prime LAN Management Solution.

For a list of all available documents for Cisco Prime Collaboration 9.5, see Cisco Prime Collaboration 9.5 Documentation Overview.

New and Changed Information

The following table describes information that has been added or changed since the initial release of this guide.


July 27, 2012

Initial version.

September 3, 2013

Added more details to Updating Data Source Credentials section.

Updating Data Source Credentials

Added more details to Call Classification section.

Call Classification

Added information on how to access data for reports that contain more than 2,000 records.

Accessing Data for Reports that Contain More than 2,000 Records

Included troubleshooting information for file download issues.

Troubleshooting File Download Issues

Added more details for Voice Call Quality reports.

Voice Call Quality Reports

Added information on how to track phone status when a Cisco Unified Communications Manager is down.

Tracking Phone Status when a Cisco Unified Communications Manager Is Down

Added more details for Audio IP Phone Activity reports.

Understanding the Time Period Covered by Audio IP Phone Activity Reports

Added more details for diagnostic tests.

Diagnostics for Voice Endpoints

Added an appendix for synthetic test worksheets.

Synthetic Test Worksheets

Added information on polling settings for each parameter type.

Parameter Types, Device Groups, and Polling Settings

Added information on how to activate events in Prime Collaboration.

Activating Events in Prime Collaboration

October 8, 2013

Added more details for Troubleshooting tab.



This guide is for voice and video engineers who are responsible for the configuration, provisioning, inventory, and maintenance of infrastructure-based, real-time collaboration services such as video (TelePresence) and telephony (VoIP), including endpoints, management servers, and service-specific network devices.

Prime Collaboration is deployed on a virtual server. The user must be familiar with virtual server configuration and with UNIX commands using the CLI.

Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

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