Cisco Prime Collaboration Assurance Guide, 9.5
Overview of Prime Collaboration Assurance
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Table Of Contents

Overview of Cisco Prime Collaboration - Assurance

What's New in This Release

Prime Collaboration Features

Voice and Video Unified Dashboard

Device Inventory Management

Voice and Video Endpoint Monitoring


Fault Management


Overview of Cisco Prime Collaboration - Assurance

Cisco Prime Collaboration Assurance is a comprehensive video and voice assurance and management system with a set of monitoring, troubleshooting, and reporting capabilities that help ensure end users receive a consistent, high-quality video and voice collaboration experience.

You can deploy Prime Collaboration in one of the following modes:

MSP deployment mode

Enterprise deployment mode

The Prime Collaboration features available to you are based on your deployment mode.

What's New in This Release

When you install Prime Collaboration, you can select either the Enterprise mode version or the Multiple Service Provider (MSP) mode of deployment. Each mode provides a different customer view option.

The single enterprise mode provides a single customer view, where Prime Collaboration can only see the devices for one particular customer. This option is usually used in a standard single enterprise environment.

The MSP mode provides operators with multiple customer views. This option is used in managed service provider environments. This view allows a single operator to view the devices of multiple customers that are being managed by the operator.

Note The MSP mode is for video assurance and management only.

Managed Service Provider (MSP) Mode

Enables you to add customers and view the details for selected customers. See Cisco Prime Collaboration 9.5 Administration Guide.

Filters information, by customer, in the inventory table, discovery methods (Add Device and Import), phone inventory reports, session monitoring, and endpoint diagnostics. See Discovering Devices, Monitoring Sessions, Diagnostics for Video Endpoints, and Managing Inventory.

IPSLA testing for selected customers. See Troubleshooting Using IP SLA.

Provides new dashboards and dashlets on Cisco TelePresence Exchange and Customer Summary. See Prime Collaboration Dashboards.

Provides support for Cisco TelePresence Exchange (CTX) clusters. See Discovery and CTX Cluster—MSP Deployment Mode Only.

Provides new meeting types supported by Cisco TelePresence Exchange. See Monitoring Sessions.

Enterprise Mode

New Enterprise License Manager (ELM) licenses dashlet. See Enterprise License Manager.

New unified Topology dashboard. See Topology Dashboard.

Enhanced route group utilization summary. See UCM Cluster Route Group Utilization Summary.

New performance counters for Presence server.

The features provided for Prime Collaboration remain the same for both modes, except for the differences, tabulated below:

Managed Service Provider (MSP) Mode
Enterprise Mode

Enables you to create customers and add specific devices to them.

Does not support addition of customers.

Filters information, by customer, in the inventory table, discovery methods (Add Device, and Import), phone inventory reports, session monitoring, and endpoint diagnostics.

Does not support information filtering based on customers.

Provides dashboards and dashlets on Cisco TelePresence Exchange (CTX) and Customer Summary.

Does not provide dashboards and dashlets on Cisco TelePresence Exchange (CTX) and Customer Summary.

Does not provide an Enterprise License Manager (ELM) licenses dashlet.

Provides an Enterprise License Manager (ELM) licenses dashlet.

IP SLA testing can be performed for a specific customer's routers and switches also.

IPSLA testing is available all for routers and switches.

Provides support for CTX clusters and meeting types supported by CTX.

Does not provide support for CTX clusters or meeting types supported by CTX.

Does not provide a Unified Topology Dashboard.

Provides a Unified Topolofy Dashboard

Does not provide an enhanced route group utilization summary.

Provides an enhanced route group utilization summary.

Does not support all performance counters for Cisco Unified Presence Server.

Provides support for all performance counters for Cisco Unified Presence Server.

Inventory Management

Predefined groups for endpoints so that you can choose specific groups for inventory information and reports. See Managing Device Groups.

A simpler interface to help you modify device credentials. See Managing Inventory.

Information on device types, and other capabilities of devices, states of devices, and the reason for the states. See View Inventory Details.

Details about all devices that are in Managed state but have incomplete credentials, because of which some features, such as troubleshooting, do not work. See View Inventory Details.

Import of devices and export of the device list and credentials file in CSV and XML formats. See Importing Devices and Exporting Device Lists and Credentials.

Export of alarms and events in PDF or CSV format. See Monitoring Alarms and Events.

Export of the inventory data file in PDF and XML formats. See View Inventory Details.

Support for new devices. See Supported Devices for Prime Collaboration Assurance 9.5.

Video Monitoring and Diagnostics

TMS is now polled at regular frequency to retrieve the session details. During the polling, only the changes in sessions after the previous polling is collected and updated in the Prime Collaboration Assurance database.

Support for Cisco Mediatrace 3.0 for video diagnostics.

Enhancements for Cisco Unified Border Element (CUBE) on SIP Trunk and Route groups usage monitoring:

Top 10 highly utilized SIP Trunks and Route Groups

Real-time SIP Trunks and Route Groups Usage monitoring

7 days historical utilization; call volume trend to back-track; observe pattern and troubleshoot issues quickly

Alerts when SIP trunk/Route Group utilization threshold violation detected

Alerts when SIP trunk outage detected using Options Ping method.

Performance Metrics

See Top 10 Utilized Trunks/Route Groups.


Filtration of CDR reports based on call duration and call traffic type (audio or video). See Voice Call Quality Reports.


Prime Collaboration Analytics helps you to identify the traffic trend, technology adoption trend, over utilized resources, and under utilized resources in your network. You can also track intermittent and recurring network issues and address service quality issues using the Analytics Dashboards. See Cisco Prime Collaboration 9.5 Analytics Guide

System Backup

A user interface that enables you to schedule a backup for the Prime Collaboration Assurance database and Prime Collaboration Provisioning database. See Cisco Prime Collaboration 9.5 Administration Guide.


Support for Internet Explorer and FireFox browsers. See Cisco Prime Collaboration 9.5 Quick Start Guide.

Prime Collaboration Assurance NBI Documentation

You can view Cisco Prime Collaboration NBI Documentation to get information on the Prime Collaboration Assurance northbound interfaces, and how to use them. This is available at the following location: http://<pc-server-ip>/emsam/nbi/nbiDocumentation.

Note<pc-server-ip> is the IP address of Prime Collaboration Assurance server you are using.

You need to log in to the Prime Collaboration Assurance server as a user with admin privileges to access the NBI documentation.

Prime Collaboration Features

Prime Collaboration enables you to monitor your network and perform diagnostics. In addition, you can run reports that help you identify the source of problems.

Voice and Video Unified Dashboard

The Prime Collaboration dashboards enable end-to-end monitoring of your voice and video collaboration network. They provide quick summaries of the following:

End-User Impact: Phone status; locations with poor voice quality and call failures; TelePresence endpoints with alarms and call quality events; in-progress video sessions with alarms.

Endpoint Utilization: Top 10 most and least utilized endpoints; number of TelePresence sessions for one day, one week, and four weeks.

Infrastructure: Health and status of management devices, conferencing devices, and call and session control devices. You can also view the number of infrastructure devices, with and without alarms, utilized video ports, and trunks.

Topology: For video and voice endpoints, Prime Collaboration provides the current operational status of the Cisco Unified Communications system. The Unified Communication (UC) Topology View displays a logical, top-level view of the IP telephony implementations. This logical view focuses on call control relationships.

The UC Topology View shows Cisco Unified Communications Manager (Unified CM) and Unity Connection clusters, devices, route groups, and route lists in the cluster. The relationships are displayed in a graphical view.

You can use the UC Topology View to:

Display a logical or neighbor UC Topology View of your voice and video deployment.

Search for phones and view a summary of the IP Communications devices displayed in the UC Topology View.

View and act on device events.

Run other Cisco Prime Collaboration tools.

Launch administration pages for devices.

Open a separate window using the Detach option to view maps at the cluster level.

See Prime Collaboration Dashboards to learn how the dashlets are populated after deploying the Prime Collaboration servers.

Device Inventory Management

You can discover and manage all endpoints that are registered to Cisco Unified Communications Manager (phones and TelePresence), Cisco VCS (TelePresence), CTS-Manager (TelePresence) and Cisco TMS (TelePresence), and Cisco TelePresence Exchange (for MSP deployment only). In addition to managing the endpoints, you call also manage multipoint switches, application managers, call processors, routers, and switches that are part of your voice and video collaboration network.

As part of the discovery, the device interface and peripheral details are also retrieved and stored in the Prime Collaboration database.

After the discovery is complete, you can perform the following device management tasks:

Group devices into user defined groups.

Edit visibility settings for managed devices.

Customize event settings for devices.

Rediscover devices.

Update inventory for managed devices.

Suspend and resume the management of a managed device.

Add or remove devices from a group.

Manage device credentials.

Export device details.

See Managing Inventory to learn how to collect the endpoints inventory data and how to manage them.

Voice and Video Endpoint Monitoring

Service operators need to quickly isolate the source of any service degradation in the network for all voice and video sessions in an enterprise. Prime Collaboration provides a detailed analysis of the end-to-end media path, including specifics about endpoints, service infrastructure, and network-related issues.

For video endpoints, Prime Collaboration enables you to monitor all point-to-point, multisite, and multipoint video collaboration sessions. These sessions can be ad hoc, static, or scheduled with one of the following statuses:




No Show

Prime Collaboration periodically imports information from:

The management applications (CTS-Manager and Cisco TMS) and conferencing devices (CTMS, Cisco MCU, and Cisco TS) on the scheduled sessions.

The call and session control devices (Cisco Unified CM and Cisco VCS) shown on the registration and call status of the endpoints.

In addition, Prime Collaboration continuously monitors active calls supported by the Cisco Unified Communications system and provides near real-time notification when the voice quality of a call fails to meet a user-defined quality threshold. Prime Collaboration also allows you to perform call classification based on a local dial plan.

See Setting Up the Network for Monitoring to understand how to monitor IP Phones and TelePresence.


Prime Collaboration uses Cisco Medianet technology to identify and isolate video issues. It provides media path computation, statistics collection, and synthetic traffic generation.

When network devices are medianet-enabled, Prime Collaboration provides:

Flow-related information along the video path using Mediatrace

Snapshot views of all traffic at network hot spots using Performance Monitor

The ability to initiate synthetic video traffic from network devices using the IP Service Level Agreement (IP SLA) and Video Service Level Agreement Agent (VSAA) to assess video performance on a network.

In addition, for IP phones, Prime Collaboration uses the IP SLA to monitor the reachability of key phones in the network. A phone status test consists of:

A list of IP phones to test.

A configurable test schedule.

IP SLA-based pings from an IP SLA-capable device (for example, a switch, a router, or a voice router) to the IP phones. Optionally, it also pings from the Prime Collaboration server to IP phones.

See Setting Up the Network for Performing Diagnostics to learn how to troubleshoot the video and voice network.

Fault Management

Prime Collaboration ensures near real-time quick and accurate fault detection. After identifying an event, Prime Collaboration groups it with related events and performs fault analysis to determine the root cause of the fault.

Prime Collaboration allows to monitor the events that are of importance to you. You can customize the event severity and enable to receive notifications from Prime Collaboration, based on the severity.

Prime Collaboration generate traps for alarms and events and sends notifications to the trap receiver. These traps are based on events and alarms that are generated by the Prime Collaboration server. The traps are converted into SNMPv2c notifications and are formatted according to the CISCO-EPM-NOTIFICATION-MIB.

See Monitoring Alarms and Events to learn how Prime Collaboration monitors faults.


Prime Collaboration provides the following predefined reports and customizable reports:

Inventory Reports—Provide IP phone, audio phone, video phone, SRST phone, audio SIP phone, and IP communicator inventory details. Inventory reports also provide information about CTI applications, ATA devices, and the Cisco 1040 Sensor.

Call Quality Event History Reports—Provide the history of call quality events. Event History reports can display information for both devices and clusters. You can use Event History to generate customized reports of specific events, specific dates, and specific device groups.

Call Quality Reports—Enables you to examine voice transmission quality in the parts of your network. The reports show the times when MOS has been below configured thresholds, the codec in use, and the endpoints on which violations have occurred.

TelePresence Reports—Provide details on completed and in-progress sessions, endpoint utilization, and No Show endpoints. TelePresence reports also provide a list of conferencing devices and their average and peak utilization in your network.

Activity Reports—Provide information about IP phones and video phones that have undergone a status change during the previous 1 to 30 days.

See Prime Collaboration Reports to learn the different types of reports and how to generate them.