Cisco Prime Collaboration Administration Guide, 9.5
License Management
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Managing Licenses

Table Of Contents

Managing Licenses

Adding and Deleting a License File


Managing Licenses


Prime Collaboration licensing secures and enables the features and end point quantities for Prime Collaboration Assurance and Prime Collaboration Provisioning. You can view the already installed license details of both Prime Collaboration Assurance and Prime Collaboration Provisioning (or either one, for a standalone application) by navigating to Administration > License Management.

Prime Collaboration Assurance Licensing

Prime Collaboration Assurance licensing is based on the endpoint type and quantity. The type of an endpoint determines which licenses you need, and the quantity of the endpoints determines the tier and quantity of licenses that you need to purchase to manage your network.

Prime Collaboration Assurance provides the following license categories:

High-end, single-codec endpoint

High-end, multi-codec endpoint

Midrange endpoint

Mass endpoint

To learn the endpoint types that are mapped to each of these licenses, see the Cisco Prime Collaboration 9.5 Quick Start Guide. You can also view a list of endpoint types from the Prime Collaboration Assurance UI (Administration > License Management > Show Endpoints icon on the License Management page).

Prime Collaboration Analytics Licensing

Prime Collaboration Analytics license must be applied only after deploying the assurance license.

Analytics licensing should be greater than or equal to the sum of the total assurance count. For example, if the assurance license count is 50 for each of the above listed license categories, the license count in analytics must be greater than or equal to 200.


Note In evaluation mode, the Analytics license will be the same as that of assurance.


Prime Collaboration Provisioning Licensing

Prime Collaboration Provisioning licensing is modeled on feature-based licensing and endpoint-based licensing (in Prime Collaboration Provisioning, endpoints means phones). Prime Collaboration Provisioning licenses include a set of features that are made available for the user upon purchase. In addition, Prime Collaboration Provisioning provides licenses in terms of Image license and scale license for endpoints.

The Prime Collaboration Provisioning Northbound Interface (NBI) feature is optional, so to use this feature, you must have the appropriate license.

The image license file for Prime Collaboration Provisioning is mandatory if you wish to activate the application in the production network. Scale licenses are cumulative; you can combine licenses to increase the number of phones you support.

License Count

For Prime Collaboration Assurance, the license count is updated after a discovery task is performed. For example, for endpoints in the Managed state, a license count based on endpoint type is updated approximately 5 minutes after discovery is completed. A device in any state other than Managed or Suspended is not counted.

Clicking the Show Endpoints icon in the Prime Collaboration Assurance License Status pane displays a list of endpoints and the license category to which they belong.


Note If the number of endpoints exceeds the license count, endpoints are randomly managed in the Prime Collaboration Assurance server.


For details on how devices are discovered and managed, seeCisco Prime Collaboration 9.5 Assurance Guide. Endpoints that are not added are listed in the discovery job.

If a number of phones have the same IP address, they are counted as a single endpoint, and only one license unit is used.

For a Prime Collaboration Provisioning scale license, the license count is updated based on the number of phones (MAC addresses) that are ordered and synchronized with the Unified CM.

Prime Collaboration Provisioning also displays the user license limit and the number of user licenses that are currently being used. If the number of users exceeds the maximum allowable limit, a warning message stating that the maximum number of users has been exceeded is displayed.

Phone Count in Prime Collaboration Assurance

Prime Collaboration Assurance follows several rules to help determine the number of license units required.

If an IP phone shares the same phone number as a softphone, Prime Collaboration Assurance counts this pair as a single phone and thus one license unit.

Mobile phones are counted separately.

Analog phones connected to a voice gateway are not counted.

The Enterprise License Manager dashlet (in the Infrastructure dashboard) displays the license usage for all collaboration applications. The VCS License Usage dashlet provides information about Video Communication Server license usage. For more information about these dashlets, see the "Prime Collaboration Dashboards" chapter in Cisco Prime Collaboration 9.5 Assurance Guide.

Phone Count in Prime Collaboration Provisioning

Provisioning manages each endpoint separately; regardless of the number of lines or DNs it uses. Every single endpoint is counted for licensing even if two endpoints are shared. Provisioning runs license entitlement every minute and calculates the number of endpoints and the entitlement. It decides if it can allow more endpoints to be managed based on the licenses available in the license directory.

If you add endpoints directly through Cisco Unity CM interface, they will not show up in Provisioning. When you synchronize Cisco Unity CM, if the number of endpoints exceeds the licensing limit, synchronization will fail and the additional endpoints will be ignored. You cannot predict which ones will be left unmanaged as this is determined by Cisco Unity CM and not Provisioning.

The following phones are counted from the Provisioning database:

IP phones (Cisco or third-party phones attached to Cisco Unified Communications Manager or Cisco Unified Communications Manager Express)

Soft phones, Client Service Framework (CSF), or Jabber, with or without an IP phone shared

Dual-mode phones or Cius

Video or TelePresence endpoints

Active analog ports in the ATA-186, ATA-187, or VG224 family

CTI port and EM access (device profile) are not counted.

Adding and Deleting a License File

In the License Management page (Administration > License Management), you can view the following information:

Type of license or active image license installed—Evaluation or Image.

Total number of licenses allowed for the license categories and the number of licenses used currently. For more details, see License Count.

Expiration date—Date when the license expires. This value is applicable to the evaluation license only.

Northbound interface licenses and northbound interface expiration date- for Prime Collaboration Provisioning application.

You must review the Cisco Prime Collaboration 9.5 Quick Start Guide to learn how to register and obtain the license file for Prime Collaboration.


Note The image license files for Prime Collaboration Assurance and Prime Collaboration Provisioning are mandatory if you wish to activate these applications in the production network. You can add any number of scale licenses, however, the image license file is added once and added separately for Prime Collaboration Assurance and Prime Collaboration Provisioning.


To add the license file in Standalone or Converged Assurance:


Step 1 Choose Administration > License Management.

Step 2 In the License Management page, under License Files, click Add.

Step 3 In the Add License File window, choose the license type: Assurance or Provisioning.

Step 4 Upload the license file and click OK.

For the steps to add the license file in Standalone Provisioning, see Cisco Prime Collaboration 9.5 Provisioning Guide.


Note To delete a license file, choose Administration > License Management. In the License Management page, select the license file and click Delete.



Note When you upgrade from evaluation mode to production, perform a rediscovery of devices. For details on rediscovering devices, see Cisco Prime Collaboration 9.5 Assurance Guide.



The newly added license file information appears in the License Status pane of either Prime Collaboration Assurance or Prime Collaboration Provisioning based on the license type you have chosen.