Cisco Prime Collaboration Administration Guide, 9.5
Customer Management
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Managing Customers

Table Of Contents

Managing Customers

Adding a Customer


Managing Customers



Note This section applies only to the Managed Service Provider (MSP) version of Prime Collaboration.


When you installed Prime Collaboration, you selected either the single enterprise or MSP version of Prime Collaboration. Each version provides a different customer view option.

The single enterprise version provides a single customer view, where you can only see the devices for one particular customer. This option is usually used in a standard, single enterprise environment.

The MSP version provides multiple customer views. This option is used in managed service provider environments. This view allows you to manage networks and to host services of multiple customers that are being managed by Prime Collaboration. You can associate a device to a customer by adding a customer name. All endpoints or subscribers registered to a publisher inherit the customer name from the publisher.

Adding a Customer

To add a customer:


Step 1 Choose Administration > Customer Management.

Step 2 From the Customer Management page, click Add.

Step 3 In the General Info page, enter the required details and click Next.

Step 4 In the Devices/Device Group page, select the appropriate devices and click Save.


On the Prime Collaboration home page, you can select customers and filter information accordingly.

Rest your mouse over the quick view icon next to the Customer field at the top-right corner of the Prime Collaboration user interface.

You can select one or more customers for which you want to see data for. You can also select multiple customers at the same time by selecting All Customers to see aggregate information for all customers. By default, data is displayed for all the customers.

The Prime Collaboration user interface will filter and show only the information for the selected customer(s) across all features such as dashboards, inventory table, and alarms.