Cisco Prime Collaboration Network Monitoring, Reporting, and Diagnostics Guide, 9.0
Prime Collaboration Reports
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Prime Collaboration Reports

Table Of Contents

Prime Collaboration Reports

Interactive Reports

Static Reports

Administrative Reports


Prime Collaboration Reports


You can use the Prime Collaboration reports to identify problem areas, locate most commonly used and least used endpoints, and determine ideal locations and required endpoint types for future deployment.

The following types of reports are available:

Report Type
Includes

Interactive Reports

Voice Call Quality Event History Reports

Voice Call Quality Reports

UCM/CME Phone Activity Reports

UCM/CME Phone Inventory Reports

TelePresence Reports

Static Reports

Utilization

Monthly Endpoint Utilization Report

Monthly Endpoint No Show Report

Session Detail Report

Inventory

Managed Devices Report

Unmanaged Devices Report

Event History

Administrative Reports

System Status Report

Who Is Logged On Report

Process Status Report

Audit Log Report


You can download reports or receive them in your e-mail.

Interactive Reports

You can generate the following Interactive Reports:

Report
Description

UCM/CME Phone Inventory report

Provides audio phone, video phone, SRST phone, audio SIP phone, and IP communicator inventory details. It also provides information about the Computer Telephony Interface (CTI) applications, Cisco Analog Telephone Adaptor (ATA) devices, and Cisco 1040 sensors.

Voice Call Quality Event History report

Provides history of call quality events (for both devices and clusters). You can also generate customized reports for specific events and device groups.

Voice Call Quality report

Provides information about the voice transmission quality in your network. Call Quality reports show the times when MOS has been below configured thresholds, the codec in use, and the endpoints on which the violations have occurred.

TelePresence report

Provides information about the completed session, endpoint utilization, and No Show endpoints. It also provides information about the In Progress sessions, conferencing devices, and their average and peak utilization details.

UCM/CME Phone Activity report

Provides information about the IP and video phones that have undergone a status change during the last 30 days.


You can filter a report by using existing filters or adding new filters.

Prime Collaboration allows you to generate reports for the following time periods:

Time Period
Description

1 day (1d)

1-day reports contain data from 00:00 hours on the current day to the time when you generate the report. For example, if you generate a 1-day report at 16:00 hours on August 26, the report contains data for August 26 from 00:00 hours to 15:00 hours.

1 week (1w)

1-week reports contain data from the last 7 days, including the current day. For example, if you generate a 1-week report at 16:00 hours on August 26, the report contains data from 00:00 hours on August 20 through 15:00 hours on August 26.

Four weeks (4w)

4-week reports contain data from the last 28 days, including the current day. For example, if you generate a 4-week report at 16:00 hours on August 26, the report contains data from 00:00 hours on July 30 through 15:00 hours on August 26.

Custom

Custom reports contain data from 00:00 hours on the start date to 24:00 hours on the end date. For example, if you generate a report for August 23 to August 26 at 16:00 hours, the report contains data from 00:00 hours on August 23 through 24:00 hours on August 26th.

Note You can generate custom reports for any period within the last four weeks only.


All report data can be exported in the CSV format using the Export button on the top right corner of the Reports page.

Static Reports

Static reports are utilization, inventory, and event history reports that you can schedule from the Report Launch Pad. You can generate them according to your scheduling preferences, and download or send them to the configured e-mail ID. These reports can be exported in both CSV and PDF format (except the Session Detail Report, which can be exported only in CSV format).

These reports are not enabled by default. You can generate the reports on the spot or enable scheduling to generate them on predefined days.

The following static reports are available:

Report Title
Description

Utilization Reports

Monthly Utilization Report

Provides aggregate monthly reports on the utilization of the endpoints. The average value is calculated by Total utilization for all months / 12.

Monthly No Show Report

Provides aggregate monthly reports on the nonparticipation of endpoints in scheduled sessions. The average aggregate value is calculated by Total no show for all months / 12.

Session Detail Report

Provides details on the session statistics for all completed sessions.

Inventory Reports

Managed Devices Report

Provides information about managed devices. If a device is unknown, only the IP address is displayed. Use this report to find devices for which credentials have been updated.

Unmanaged Devices Report

Provides information about unmanaged devices. Use this report to identify devices for which credentials need to be updated.



Note Static Utilization reports (Monthly Utilization, Monthly No Show, and Session Detail reports) are applicable for both video phones and TelePresence endpoints. Endpoint details will be populated in these reports based on the license that you purchased.


Generating Static Reports

You can define the reporting period, the report generation date, and the frequency according to your preferences.

To generate Static reports:


Step 1 Select a report from the Reports pane.

Step 2 Click the Settings tab under the Report Details pane, and click Enable Scheduling.

Step 3 Schedule the report generation using options in the Scheduler and Settings pane.

Step 4 Click Save.

To generate the report on the spot, click Run Now (adjacent to the report you want to generate) in the Report Details pane. Click the Run History tab under the Report Details pane, and then download the report.


Instances of the run report are queued as jobs under the Job Management page. You can manage and monitor these jobs from the Job Management page (Administration > Job Management).

Administrative Reports

The following administrative reports are available:

Report
Description

System Status Report

Provides information about failed processes, data purging, notifications, phone licensing, and system limits. It also provides information about synthetic, phone status, and node-to-node tests.

Who Is Logged On Report

Helps you to identify users who are currently logged into Prime Collaboration.

Process Status

Shows the status of processes that are currently running on Prime Collaboration.

Audit Log Report

Provides information about user login and logout.