This guide is one of multiple short guides for Cisco Prime Collaboration 9.5. To perform other Prime Collaboration tasks, such as user management, device management, voice provisioning, and fault management, see Cisco Prime Collaboration 9.0 Documentation Overview for a list of all available documents.
After managing the devices in the Prime Collaboration Assurance server, see this guide to perform the following tasks:
•Configure the monitoring parameters for voice and video endpoints. For example, you must enter the JTAPI credentials to monitor the session details for video endpoints.
•Track the call qualities for voice and video endpoints.
•Troubleshoot the network-related call-quality issues, such as latency, jitter, and packet loss.
•Test the readiness of the voice endpoints using the Cisco IOS IP SLA technology.
•Plan the future deployments for video endpoints using the Cisco IOS IP SLA and VSA technologies.
•Generate various standard and interactive reports, such as Call Quality, Utilization, and so on.
This guide is for voice and video engineers who are responsible for the configuration, provisioning, inventory, and maintenance of infrastructure-based, real-time collaboration services such as video (TelePresence) and telephony (VoIP), including endpoints, management servers, and service-specific network devices.
Prime Collaboration is deployed on a virtual server. The user must be familiar with virtual server configuration and with UNIX commands using the CLI.
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation:
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