Cisco Prime Collaboration Assurance Guide - Standard, 10.5
Overview of Cisco Prime Collaboration Assurance
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Overview of Cisco Prime Collaboration Assurance

Overview of Cisco Prime Collaboration Assurance

Cisco Prime Collaboration is a comprehensive video and voice service assurance and management system with a set of monitoring, troubleshooting, and reporting capabilities that help ensure end users receive a consistent, high-quality video and voice collaboration experience.

Prime Collaboration is available in the following flavors:

Prime Collaboration Standard Features

Prime Collaboration—Standard provides basic assurance features that help you manage Unified Communications 10.0 and TelePresence components. You can monitor only one cluster per product for a single installation of Prime Collaboration—Standard. The features include:

  • Support for Unified Communications 10.0 components including Cisco Unified CM, Unity Connection, and Cisco IM and Presence
  • Fault monitoring for core Unified Communications 10.0 components (Unified CM 10.0, Unity Connection 10.0)
  • Pre-canned and customizable performance metrics dashboards that display term trends for core Unified Communications 10.0 components
  • Support for TelePresence components including Cisco TelePresence Management Suite (TMS), Cisco TelePresence Video Communication Server (Cisco VCS), Cisco TelePresence MCU, TelePresence Server, Cisco TelePresence System MXP Series, and Cisco TelePresence Conductor
  • Contextual cross launch of serviceability pages of Unified Communications 10.0 components
  • Single-level RBAC.
  • Support for Single sign-on

Standard and Advanced Prime Collaboration Assurance

Prime Collaboration Assurance is available in the following flavors:

  • Prime Collaboration Assurance Standard - Enterprise mode
  • Prime Collaboration Assurance Advanced - Enterprise and MSP mode

Prime Collaboration Assurance Standard is a simplified version of Prime Collaboration Assurance Advanced. It provides basic assurance features that help you manage Unified Communications 10.0 and TelePresence components. You can monitor only one cluster per product for a single installation of Prime Collaboration-Standard.

For installing Standard and Advanced Assurance, see the Cisco Prime Collaboration 10.5 Quick Start Guide.

Prime Collaboration Advanced Assurance is a comprehensive video and voice service assurance and management system with a set of monitoring, troubleshooting, and reporting capabilities that help ensure you receive a consistent, high-quality video and voice collaboration experience.

The table below lists the features available in Prime Collaboration Assurance Standard and Advanced.

Feature Standard Advanced See Cisco Prime Collaboration Assurance Guide - Advance

Supported Modes

It supports Enterprise mode only.

It supports both the Enterprise and MSP modes.

For more information on Advanced features see the section Enterprise and Managed Service Provider modes - Prime Collaboration Assurance Advanced.

License Requirement

Does not require a license.

Requires license after evaluation expiry.

For more information on Advanced features see the section Managing Licenses.

Role Based Access Control

Supports Super Administrator role only.

Supports five roles to provide multiple levels of authorization:

  • Super Administrator
  • System Administrator Network
  • Administrator
  • Operator
  • Helpdesk

For more information on Advanced features see the section Managing Users.

Single Sign-On Support

Yes

Yes

For more information on Advanced see the section Managing Users .

Cluster Management

Manages only one cluster of Cisco Unified Communications Manager, one cluster of Cisco Unity and Cisco IM and Presence.

.

Manages multiple clusters with mixes of cluster revisions and cluster associations.

For more information on Advanced features see the section Setting Up Clusters.

Discovery

  • You can discover and manage endpoints that are registered to Cisco TMS and Cisco VCS.
  • You can add and manage Cisco Unified Communications Manager (including Cisco Unified IM and Presence)10.x and Cisco Unity Connection 10.x applications.
  • You can discover and manage all endpoints that are registered to Cisco Unified Communications Manager (phones and TelePresence), Cisco VCS (TelePresence), CTS-Manager (TelePresence) and Cisco TMS (TelePresence). In addition to managing the endpoints, you can also manage multipoint switches, application managers, call processors, routers, and switches that are part of your voice and video collaboration network.
  • Provides multiple discovery modes such as Auto Discovery, Import, and Add Device features.
  • Supports Logical Discovery, Ping Sweep, CDP-based discovery for discovering devices.
  • Provides the option to perform rediscovery.

For more information on Advanced features see the section Discovering Devices .

Inventory Management

Provides limited inventory information via the Current Inventory Table.

  • Provides a concise summary information for a device through the Device 360 view.
  • Provides exhaustive Inventory details.

For more information on Advanced features see the section Managing Inventory.

Fault Management

  • Provides an Alarms and Events browser.
  • Supports setting up email notifications for Alarm Sets.
  • Supports creation of custom events for Unified Communications Performance Counters.
  • Supports set up of custom alerts based on selected metrics and corresponding thresholds. Once a threshold is violated, an alert is seen in the alarm browser.
  • Support for initiating troubleshooting via quick views.
  • Supports Alarm Correlation rules.
  • Supports Alarm Correlation rules.
  • Supports customization of events at the device, and global level.
  • Provides configuration of thresholds for:
    • TelePresence Endpoints
    • Infrastructure Device
    • Call Quality
    • Device Pool

For more information on Advanced features see the section Monitoring Alarms and Events.

Voice and video Reports

NA

Provides the following predefined reports and customizable reports:

  • Cisco Unified Communications Manager /Cisco Unified Communications Manager Express Phone Inventory Reports
  • Voice Call Quality Event History Reports
  • Voice Call Quality Reports
  • TelePresence Reports
  • Cisco Unified Communications Manager /Cisco Unified Communications Manager Express Activity Reports
  • Administrative Reports

For more information on Advanced features see the section Dashboards and Reports.

Dashboards

  • Provides predefined dashboards for Cisco Unified Communications Manager, IM and Presence, and Cisco Unity Connection.
  • Supports creation of custom dashboards based on the desired performance counters for Cisco Unified Communications Manager, IM and Presence, and Cisco Unity
  • Provides the following dashboards:
    • End-Users Impact - Information about sessions and alarms.
    • Endpoints Utilization - Information about endpoints and their utilization.
    • Infrastructure - Information about conferencing devices, management devices, call and session devices, and video ports.
    • Topology - This dashboard provides a logical top-level view of your IP telephony network. This view focuses on call control relationships.
You can add customized dashboards in the home page.
You can also do the following:
  • Add the existing dashlets to a different dashboard.
    • Move the dashlets around under a dashboard by dragging and dropping them.

For more information on Advanced features see the section Dashboards and Reports.

Voice and Video Endpoint Diagnostics

NA

  • Provides a detailed analysis of the end-to-end mediapath, including specifics about endpoints, service infrastructure, and network-related issues.
  • Uses Cisco Medianet technology to identify and isolate video issues.
  • Provides mediapath computation, statistics collection, and synthetic traffic generation.
  • Uses the IP SLA to monitor the reachability of key IP phones in the network.
  • Predicts service outage using scheduled synthetic and IP SLA tests

For more information on Advanced features see the section Performing Diagnostics.

Job Management

Enables to view job status.

Enables to view, schedule and delete jobs.

For more information on Advanced features see the section Managing Jobs.

Cross Launch to UC Application

Yes

Yes

-

Device Search

UC Cluster Components Search and Status Capability - Enables to define the search criteria to select specific cluster components, such as phones, H.323 gateways, Computer Telephony Integration (CTI) devices, voice mail devices, media resources, SIP trunks, or hunt lists that are associated with a Cisco Unified Communications Manager cluster.

Global Search - Provides filtered search for TelePresence, endpoints, phones, other devices, locations, and users.

For more information on Advanced features see the section Global Search Options for Prime Collaboration Assurance.

Prime Collaboration Analytics

NA

Helps you to identify the traffic trend, technology adoption trend, over utilized resources, and under utilized resources in your network. You can also track intermittent and recurring network issues and address service quality issues using the Analytics Dashboards. The Analytics dashboards are:
  • Technology Adoption
  • Asset Usage
  • Traffic Analysis
  • Capacity Analysis
  • Service Experience

Prime Collaboration Analytics is a licensed software, which has to be purchased separately with Prime Collaboration Assurance.

See Cisco Prime Collaboration 10.5 Analytics Guide.

NB API

NA

NB API is supported for the following:
  • Managing devices
  • Viewing and deleting device credentials
  • Listing all video sessions
  • Troubleshooting video sessions

To access the NB API documentation, log in to the Prime Collaboration Assurance server with the administrator privilege and enter http://<pc-server-ip>/emsam/nbi/nbiDocumentation in the browser URL.

Where, pc-service-ip is the Prime Collaboration Assurance server IP address.

Device Inventory Management in Standard

You can add and monitor Cisco Unified Communications Manager (phones and TelePresence), Cisco VCS (TelePresence), CTS-Manager (TelePresence) and Cisco TMS (TelePresence).

As part of the discovery, the device details are also retrieved and stored in the Prime Collaboration database.

After the discovery is complete, you can perform the following device management tasks:

  • Add or remove Cisco Unified CM or Cisco Unity Connection
  • Manage device credentials. This applies to Cisco TMS and associated devices only
  • Discover devices. This applies to Cisco TMS and associated devices only

Monitoring and Fault Management in Standard

Service operators need to quickly isolate the source of any service degradation in the network for all voice and video sessions in an enterprise. Prime Collaboration provides a detailed analysis of the service infrastructure, and network-related issues.

Prime Collaboration periodically imports information from the managed devices based on the polling parameters you configure.

The Home page includes several pre-canned dashlets that help you monitor system performance, device status, device discovery, CTI applications, and voice messaging ports. These dashlets enable you to monitor a set of predefined management objects that monitor the health of the system. From the dashlets you can launch contextual serviceability pages.

Prime Collaboration ensures near real-time quick and accurate fault detection. Prime Collaboration allows to monitor the events that are of importance to you. You can set up Prime Collaboration to send notifications for alarms.

In addition to the faults that are present in the Cisco TelePresence Management System and Unified Communications applications, it also displays the custom tickets that are raised on Cisco TMS.

Using the Alarm browser, you can view the alarms and events in the system. You can also configure Prime Collaboration to send fault notifications. You can also view call connection/disconnection details related to the Cisco TMS applications, in the Call Events UI.

What's New in Prime Collaboration Assurance 10.5 - Standard

Cisco Prime Collaboration Assurance - Standard provides the following new features:

Troubleshooting
  • Enables you to collect logs of Unified Communications components for troubleshooting. See Collecting Logs.
  • Provides analysis and visualization of call signaling for quicker isolation of faults in the call. See Call Signaling Analyzer .
Customizing Alarms and Events
  • Enables you to add thresholds for events. In the Basic tab, you can only create thresholds, based on the device type. In the Advanced tab, you can create events and also add rules for the thresholds that you create. See Threshold Rules.

Device Support in Prime Collaboration Assurance Standard

Prime Collaboration Assurance Standard supports the following devices:

  • Cisco Unified Communications Manager (version 10.0 and later)
  • Cisco Unity Connection (version 10.0 and later)
  • Cisco IM and Presence (version 10.0 and later)
  • Cisco TelePresence System Codec C Series
  • Cisco E20 IP Video Phone
  • Cisco TelePresence ISDN Link
  • Cisco TelePresence MCU
  • Cisco TelePresence System MXP Series
  • Cisco TelePresence Management Suite (TMS)
  • Cisco TelePresence Server
  • Cisco TelePresence Conductor
  • Cisco TelePresence Video Communication Server (VCS)

See Supported Devices for Cisco Prime Collaboration Assurance 10.5 for the details about the supported versions of these devices.