Cisco Prime Collaboration Provisioning Guide - Standard and Advanced, 10.0
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After performing the initial Prime Collaboration server setup, see this guide to perform the following provisioning tasks for all Unified call and messaging applications:

  • Create a template and deploy the call and messaging applications. These templates can be reused for new sites or location for later deployments.
  • Activate the user services (authorization, asset assignment, shipping, and receiving).
  • Define the business-level services for the users.
  • Track and report the user assets.

This guide is one of multiple short guides for Cisco Prime Collaboration. To perform other Prime Collaboration tasks, such as user management, device management, voice provisioning, network monitoring, and fault management, see Cisco Prime Collaboration Documentation Overview for a list of all available documents.

Some of the common terminologies used throughout the document:

  • Device—Includes all applications such as Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Instant Messaging and Presence (IM&P), and Cisco Unity Connection. Also includes infrastructure components such as ISR Gateway devices, Cisco IOS Router.
  • Processor—A proxy for each instance of a device.
    • A Call Processor is a proxy for each instance of Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.
    • A Unified Message Processor is a proxy for each instance of Cisco Unity, Cisco Unity Express, and Cisco Unity Connection.
    • A Unified Presence Processor is a proxy for each instance of IM and Presence.
  • Endpoint—Includes all active software and hardware voice, video, and collaboration devices with which the users interact. For example, phones (99xx, 79xx, etc), tablets, Telepresence devices, Cisco Jabber clients, personal Telepresence units (EX series), mobile devices running Cisco Jabber, and so on.
  • User—A person for whom an active IP Telephony service has been enabled. A user in Provisioning also represents an entity that can access Cisco Prime Collaboration Provisioning to perform various activities.
  • Service—Service is the settings and integration needed to perform a series of functions expected by the user. For example, providing an endpoint service implies that the user will be able to perform dial out, ring, allow answering, have speed dials, forward to voicemail, transfer, conference and so on.

New and Changed Information

The following table describes information that has been added or changed since the initial release of this guide.

Date Revision Location
December 03, 2013 Initial version.
May 13, 2014 Added more details to Backup and Restore section Backing Up Provisioning for a Distributed Database

Restoring Provisioning for a Distributed Database

Added more details to Enabling SSL section Enabling SSL for Prime Collaboration Provisioning


This guide is for voice and video engineers who are responsible for the configuration, provisioning, inventory, and maintenance of infrastructure-based, real-time collaboration services such as video (TelePresence) and telephony (VoIP), including endpoints, management servers, and service-specific network devices.

Prime Collaboration is deployed on a virtual server. The user must be familiar with virtual server configuration and with UNIX commands using the CLI.

Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, using the Cisco Bug Search Tool (BST), submitting a service request, and gathering additional information, see What's New in Cisco Product Documentation, at: http:/​/​​c/​en/​us/​td/​docs/​general/​whatsnew/​whatsnew.html.

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