After performing the initial Prime Collaboration server setup, see this
guide to perform the following provisioning tasks for all Unified call and
Create a template and deploy the call and messaging applications.
These templates can be reused for new sites or location for later deployments.
Activate the user services (authorization, asset assignment,
shipping, and receiving).
Define the business-level services for the users.
Track and report the user assets.
This guide is one of multiple short guides for Cisco Prime
Collaboration. To perform other Prime Collaboration tasks, such as user
management, device management, voice provisioning, network monitoring, and
fault management, see
Prime Collaboration Documentation Overview for a list of all available
Some of the common terminologies used throughout the document:
applications such as Cisco Unified Communications Manager, Cisco Unified
Communications Manager Express, Cisco Instant Messaging and Presence
(IM&P), and Cisco Unity Connection. Also includes infrastructure components
such as ISR Gateway devices, Cisco IOS Router.
Processor—A proxy for each
instance of a device.
A Call Processor is a proxy for each instance of Cisco Unified
Communications Manager and Cisco Unified Communications Manager Express.
A Unified Message Processor is a proxy for each instance of
Cisco Unity, Cisco Unity Express, and Cisco Unity Connection.
A Unified Presence
Processor is a proxy for each instance of IM and Presence.
Endpoint—Includes all active
software and hardware voice, video, and collaboration devices with which the
users interact. For example, phones (99xx, 79xx, etc), tablets, Telepresence
devices, Cisco Jabber clients, personal Telepresence units (EX series), mobile
devices running Cisco Jabber, and so on.
User—A person for whom an
active IP Telephony service has been enabled. A user in Provisioning also
represents an entity that can access Cisco Prime Collaboration Provisioning to
perform various activities.
Service—Service is the
settings and integration needed to perform a series of functions expected by
the user. For example, providing an endpoint service implies that the user will
be able to perform dial out, ring, allow answering, have speed dials, forward
to voicemail, transfer, conference and so on.
This guide is for voice and video engineers who are responsible for the configuration, provisioning, inventory, and maintenance of infrastructure-based, real-time collaboration services such as video (TelePresence) and telephony (VoIP), including endpoints, management servers, and service-specific network devices.
Prime Collaboration is deployed on a virtual server. The user must be familiar with virtual server configuration and with UNIX commands using the CLI.
Documentation and Submitting a Service Request
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