Cisco Prime Collaboration Provisioning Guide - Standard and Advanced, 10.0
Prime Collaboration Provisioning
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Prime Collaboration Provisioning

Prime Collaboration Provisioning

Prime Collaboration Provisioning Overview

Cisco Prime Collaboration Provisioning provides a scalable web-based solution to manage company’s next-generation communication services. Provisioning manages IP communication endpoints and services in an integrated IP telephony, video, voice mail, and unified messaging environment that includes Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity, Cisco Unity Express, Cisco Unity Connection systems, and Analog Gateways.


Note


  • Throughout this document, any reference to Cisco Unified Communications Manager can also be understood to refer to Cisco Unified CallManager, unless explicitly noted.
  • Video provisioning is supported for endpoints registered to Cisco Unified Communications Manager only. Cisco Prime Collaboration Provisioning does not support video endpoints registered to VCS.

Cisco Prime Collaboration Provisioning provides the following functionalities:

  • Provisioning for initial deployments and implementations, and then remains deployed to provide ongoing operational provisioning and activation services for individual users.
  • A single, consolidated view of users across the organization. It provides a set of business-level management abstractions, which are policy-driven through the use of automation, for managing user services across the Cisco Unified Communications applications.
  • Template capability, which permits defining standard configurations that can be reused for new sites or location deployments. Batch provisioning permits the rollout of large numbers of users at the same time.
  • Administrators can configure policy at various levels to determine who can do delegated management, for whom that delegation applies, how business-level services apply to Cisco collaboration systems, and which types of end users are permitted to order which standard services. Through the use of this policy and standard configuration approach, provisioning and activating user services is greatly simplified. At the same time, it retains the overall ability to manage and provide services that make use of the underlying Cisco Unified Communications applications.

Provisioning permits standard services (for example an endpoint, line, or voice mail) to be ordered for a user (the owner of the individual endpoint, line, or voice mail). You can also order Cisco Jabber Services for Tablet, Desktop, Android, BlackBerry, and iPhone. Provisioning processes all changes to the underlying Cisco Unified Communications applications as service requests or orders.

An order may be created to make a user-level change (to an endpoint, a line, and so on), or an IP communications-level infrastructure change (such as provisioning a new calling search space or route pattern). All orders in the system are tracked and viewable, both across orders and by username or ID. The order records show who initiated the order, the times of various process steps, and what the order contained.

Provisioning allows delegation of the order management capability so that requests for service additions, changes, or deletions can be done without requiring an underlying knowledge of the voice applications that are delivering those services. Provisioning provides the same service management experience, regardless of the technology delivering the Cisco Unified Communications services.

What's New in Prime Collaboration Provisioning 10.0

Cisco Prime Collaboration Provisioning 10.0 supports the following new features:

Prime Collaboration Provisioning Standard and Advanced

Prime Collaboration Provisioning features are available in two flavors: Standard and Advanced.

Terminology Changes

The following terms have been changed in this release.

Old term New term
Subscriber User
Phone Endpoint
Product Service
Order (as verb) Provisioning
Processor Device

Cross-launch from Provisioning

  • With Prime Collaboration 10.0, you can access the Cisco Unified Communication functionality through Prime Collaboration Provisioning, using the cross-launch feature of Prime Collaboration Provisioning. Any user with admin privilege can cross-launch from Prime Collaboration Provisioning to use Cisco Unified Communication products.
As an admin user, you can use cross-launch for the following purposes, from Prime Collaboration Provisioning:

Device Management

  • A simplified Infrastructure Setup page to add and manage devices.
  • A centralized setup to add and manage Domains, Service Areas, User Roles and Service Templates.
  • You can add Prime License Manager and Deployment Manager from the Infrastructure Setup page. After you add these devices, Prime License Manager and Deployment Manager links are displayed under the Administration menu.
  • In the converged mode, you can import devices from Assurance using the Import Selected Devices option.
  • Cross-launch support for serviceability from Infrastructure Setup.

See Supported Devices for Prime Collaboration Provisioning - Standard and Advanced, 10.0 for all supported devices

You can enable scheduling for video endpoints by adding a Cisco TMS device that synchronizes with Cisco Unified Communications Manager to discover devices. Note that the scheduling is executed only in Cisco TMS and you can launch the scheduling UI from Prime Collaboration Provisioning.

Infrastructure Configuration

  • Support for SRST Reference configuration template
  • Call Park template allows you to add the same range of numbers in different partitions.
  • In the Hunt Pilot template, you can enter + or \+ to indicate the international escape character.
  • New attributes added to Location template.
  • Cross-launch support for devices from Infrastructure Configuration. Note that cross-launch is available for new infrastructure products only. Native-launch continues to be available for old Infrastructure products.

User Management

  • Cross-launching Related Links in CUCM from User Provisioning Prime Collaboration Provisioning allows an administrator to cross launch Manager configuration and Assistant configuration for a selected user. As an administrator, you can cross-launch Related Links Pages for Users, Phones and Lines from Prime Collaboration Provisioning.
  • Cross-launch support for related Links in CUCM from User Provisioning.

Order Management

  • Enhanced workflow for User Provisioning that helps you to easily create users, edit users, search for a user, and order services for those users.
  • Support for new voicemail attributes for Cisco Unity Connection 10.x and above
  • Support for ordering Line service for users who do not have endpoints.
  • User Services will list all the configured user profiles. You can select the desired profile for the user at the time of ordering the service. The user profile attribute is also available in the service template for User Services
  • While creating an order for an endpoint, default values are set for the security profile attribute based on the selected protocol and model.
  • In the Add/Change Order wizard and Template Settings page, "Use System Default" will be displayed in the drop down lists for non-mandatory attributes. For mandatory attributes, if a default value is already set, the specified default value will be displayed. If a default value is not set, then the first option in the drop-down list will be displayed, before you select a value from the drop-down list. If a drop-down list is empty and a default value is not set for that attribute, then "Make a Selection" will be displayed.
  • You can export endpoints without associated users and batch import the endpoints with real or pseudo usernames.

Self-Provisioning

  • You can update the /opt/cupm/sep/ipt.properties file to hide or display the features displayed in the Phone Settings, Line Settings, and User Settings page of Self-Care portal.

Administration

  • You can set the Directory source as either LDAP server or Call Processor. For enabling user data service (UDS), you must set the directory source as Call Processor. If LDAP server is set as the directory source, UDS will be disabled in Provisioning. By default, LDAP server is set as the directory source.
  • Support for Lightweight directory services

Provisioning Attributes

  • Support for new attributes for line, endpoint, Extension Mobility, and user services.
  • Provisioning Attributes are now added using Service Templates. A Service Template is created in the User Provisioning Setup page.

Provisioning Reports

  • You can launch the Communications Manager Reporting page by using the Communication Manager Reporting link under the Reports menu.
  • You can use the following Endpoint/Line Mismatch Reports to identify the lines that are not associated to endpoints:
    • Users without Lines
    • Users with Lines but No Endpoints
    • Unassigned Lines

Synchronizing Infrastructure, Users, and Domains

  • Change notification feature will be automatically enabled for Cisco Unified Communications Manager 10.0 and above versions. Any updates to infrastructure or user configuration of Cisco Unified Communications Manager will be automatically synchronized to Provisioning every 5 minutes.

Standard and Advanced Prime Collaboration Provisioning

Prime Collaboration Provisioning is available in the following flavors:

  • Prime Collaboration Provisioning Standard: Available with Cisco Unified Communications 10.0 and above (Unified CM and Unity Connection 10.0 and above versions).
  • Prime Collaboration Provisioning Advanced: Available for all Unified Communications suite 8.0 and above versions.

Prime Collaboration Provisioning Standard is a simplified version of Cisco Prime Collaboration Provisioning. It provides simplified provisioning across all collaboration services. You can provision devices and services including IP phones, soft clients, video endpoints, analog phones, Jabber clients, presence, mobility, and voicemail. Provisioning support is available for a single Unified Communications cluster with limited authorization roles.

Advanced Provisioning provides more advanced features such as delegation to individual domains, template support for configuring infrastructure instances, advanced batch provisioning and so on.

The table below lists the features available in Prime Collaboration Provisioning Standard and Advanced.

Table 1 Prime Collaboration Provisioning Standard and Advanced Features

Feature

Standard

Advanced

Details

Cluster support

Manages only one cluster of Cisco Unified Communications Manager and one cluster of Cisco Unity Connection.

Manages multiple clusters with mixes of cluster revisions and cluster associations.

For more information, see Adding Devices.

Delegation of roles or Role Based Access Control (RBAC)

Allows three levels of Role Based Access Control (RBAC):system level, advanced ordering level and basic ordering level. However, access to per domain group is not available.

Allows advanced role based access control and delegation. Administrators with ordering privileges can be assigned to different domain groups of users.

For more information, see Adding a User.

Ordering workflow roles

The ordering workflow activities such as approving an order, assigning MAC addresses, shipping endpoints, or end user receipt of an endpoint are not available.

Provides ordering workflow (Optional stages between placing an order and the actual provisioning of the order; Approver, MAC Assigner, Shipper and Receiver).

The activity roles can be enabled or disabled, and assigned to different users for an efficient ordering workflow.

For more information, see Overview of Authorization Roles.

Batch Provisioning

Allows you to deploy a large number of services by combining them into a single batch. Batch Provisioning is available for a single cluster only.

Single provisioning batch can perform infrastructure and user provisioning across many CUCM clusters, making Prime Collaboration batches global in scope.

For more information, see Managing Batch Projects.

Infrastructure templates

Infrastructure Configuration templates is not available.

Prime Collaboration Provisioning Infrastructure Templates for Cisco Unified CM and IOS can be created. These provide keyword support, not found in batch files, for repetitive tasks such as site rollouts. Templates can be scheduled for execution at a later time and are tracked in the order tracking system for auditing or troubleshooting at a later time. Can leverage IOS prebuilt templates, with keyword support.

For more information, see Configuration Templates Overview.

Applications Programming Interface

Support for North Bound Interface (NBI) is not available.

Support for Northbound API is supported for integration with third-party management applications, HR systems or other custom provisioning interfaces.

For more information, see Managing Licenses.

For installing Standard and Advanced Provisioning, see the Cisco Prime Collaboration Quick Start Guide.

Prime Collaboration Provisioning Converged or Standalone User Interface

Cisco Prime Collaboration as a converged application combines the benefit of Prime Collaboration Assurance and Prime Collaboration Provisioning features. It eliminates the need to manage the video deployments separately from voice. You can run Prime Collaboration as a converged application or as standalone applications.

  • When you run the converged application, a single sign-on is available to log in and access both Assurance and Provisioning features. You can access all Provisioning features from the Design and Deploy menus in the Home page.
  • When you run Prime Collaboration as standalone applications, separate logins are available for Assurance and Provisioning.
  • Prime Collaboration Provisioning, allows an administrator to cross launch configured devices such as Cisco Unified Communications Manager, Unity Connection, and IM and Presence Services using Single Sign-on. If you are running a converged application, navigate to Administration > Single Sign-On to cross launch Unified Communications applications. See Single Sign-On for Prime Collaboration for more details.

To converge Provisioning and Assurance servers, in the Assurance server, navigate to Administration > System Setup > Assurance Setup > Cisco Prime 360 Integration. Under Provisioning Server Setup, specify the IP address of the Provisioning server you want to attach. You can detach Provisioning server from Assurance server using the Detach option. For more information, see Attaching Prime Collaboration Provisioning.


Note


In the converged mode, before you restart or shut down the Prime Collaboration Provisioning application ensure you detach it from Prime Collaboration Assurance and converge it after the restart process.


The Provisioning architecture, interfaces, key features, and dashboards remain the same in both converged and standalone applications.

You can access Provisioning on the system where Provisioning application is installed, or remotely from a client system. In a browser enter the following URL: http://IP Address, where IP Address is the address of the Prime Collaboration server.

If you are using the standalone Prime Collaboration Provisioning application, and later converging the server with Assurance, use the UI navigation provided in the table below to navigate to different menus in Prime Collaboration.

Table 2 User Interface Navigation in Prime Collaboration converged and standalone applications

Menu

UI navigation in converged application

UI navigation in standalone application

Home

NA

NA

Design

Design > Infrastructure Setup

Design > Infrastructure Setup

 

Design > User Provisioning Setup

Design > User Provisioning Setup

 

Design > Infrastructure Template

Design > Infrastructure Template

Deploy

Deploy > User Provisioning

Deploy > User Provisioning

Deploy > Search History

Deploy > Search History

Deploy > Activities

  • My Activities
  • All Activities
  • Activities for Group
  • Activities for User

Deploy > Activities

  • My Activities
  • All Activities
  • Activities for Group
  • Activities for User

Deploy > Infrastructure Configuration

Deploy > Infrastructure Configuration

Deploy > Batch Provisioning

Deploy > Batch Provisioning

Deploy > Unified Communication Services

Deploy > Unified Communication Services

Deploy > Provisioning Inventory

  • Manage Endpoints
  • Manage Directory Numbers
  • Inventory Browser
  • Inventory Search

Deploy > Provisioning Inventory

  • Manage Endpoints
  • Manage Directory Numbers
  • Inventory Browser
  • Inventory Search

Reports

Report > Communications Manager Reporting

Report > Provisioning Reports

  • Service Area
  • Resource Configuration
  • Service Configuration
  • Endpoint Inventory
  • Directory Number Inventory
  • Directory Number Block
  • Audit Trail
  • Endpoint/Line Mismatch

Reports > Communications Manager Reporting

Reports > Interactive Reports

  • Service Area
  • Resource Configuration
  • Service Configuration
  • Endpoint Inventory
  • Directory Number Inventory
  • Directory Number Block
  • Audit Trail
  • Endpoint/Line Mismatch

Administration

Administration > System Setup

  • Provisioning Setup > Phone Button Templates
  • Provisioning Setup > Rules
  • Single Sign-On

Administration > System Configuration

  • Rules
  • Phone Button Templates
  • Single Sign-On

Administration > License Management

Administration > System Configuration > License Management

Administration > System Setup > Provisioning Setup > Data Maintenance

Administration > System Maintenance > Data Maintenance

Administration > System Setup > Provisioning Setup > Maintenance Mode

Administration > System Maintenance > Maintenance Mode

Administration > System Setup > Provisioning Setup > Backup Management

Administration > System Maintenance > Provisioning Setup > Backup Management

Administration > User Management

User Management options are available in the Deploy >User Provisioning

Administration > Permission Profiles

Administration > Users and Device Access Management > Infrastructure Configuration Permissions

NA. This option is available in the Home > Provisioning dashboard.

Administration > Users and Device Access Management > Locked Users

Report > Administrative Reports > Who Is Logged On

Administration > Users and Device Access Management > Logged In Users

Administration > Alarm & Event Setup > Notification > Provisioning System Settings

Administration > Provisioning Notification Management > System Settings

Administration > Alarm & Event Setup > Notification > Provisioning Domain Settings

Administration > Provisioning Notification Management > Domain Settings


Note


UI navigation for Design and Deploy menus remain the same in the standalone and converged Prime Collaboration Provisioning applications. See the table above for navigation to all the menus in the standalone and converged Prime Collaboration Provisioning applications.


Usage Scenarios for Prime Collaboration Provisioning

The Provisioning features are available in the Design, Deploy and Administration menus from the Cisco Prime Collaboration application.

Some common scenarios for using Provisioning may include (This is not an all-inclusive list):

  • Managing existing voice services
  • Deploying a new voice infrastructure
  • Managing users
  • Deploying a new site on an existing voice infrastructure

You may also want to perform several advanced activities to meet the needs of your Cisco Prime Collaboration deployment. Some of these activities include:

  • Customizing the Provisioning features to meet your needs
  • Performing a large number of Provisioning activities
  • Working with provisioning resources
  • Setting up the server

Table 1 provides details on several usage scenarios for Provisioning.

Table 3 Usage Scenarios

Usage Scenarios

Managing Existing Voice Services

You might be managing through their respective interfaces, the following Cisco Unified Communications devices:

  • Cisco Unified Communications Manager
  • Cisco Unified Communications Manager Express
  • Cisco Unity
  • Cisco Unity Connection
  • Cisco Unity Express

To delegate management of a subset of these voice services to other users, see the following sections:

Deploying a New Voice Infrastructure

If you are adding a new Cisco Unified Communications Manager or Cisco Unified Communications Manager Express and related voicemail systems, and you want to use a standardized approach that can be applied to every deployment, see the following sections:

Managing Services for a User

To manage services for users in your office, see the following sections

Deploying a New Site on an Existing Voice Infrastructure

To add a new location or site to an existing Cisco Unified Communications Manager, see:

Customizing the Provisioning Feature to Meet Your Needs

To change the default setting for how Provisioning applies various policies, see:

Performing a Large Number of Provisioning Activities

If you are deploying a large number of services, you may want to combine these activities into a single batch, see Managing Batch Projects.

Working with Provisioning Resources

To manage Provisioning resources, see:

Setting Up the Server

For information on Setting up the server, see:

Maintaining the Server

For information on Maintaining the Server, see:

IPv6 Support in Prime Collaboration Provisioning

Prime Collaboration Provisioning is IPv6 aware. IPv6-aware is defined as containing IPv6 functional information, but using IPv4 for transport.

As an IPv6-aware application, Prime Collaboration Provisioning continues to communicate with Cisco Unified Communications Manager devices through an IPv4 link.

The following also apply to IPv6-aware support in Provisioning Manager:

  • In the Call Processor Configuration page, you can only enter an IPv4 IP address. If you enter an IPv6 address, an error message appears.
  • Prime Collaboration Provisioning communicates with Cisco Unified Communications Manager using IPv4 protocol, but can provision phones that use either IPv4 or IPv6 protocol.