You use the infrastructure
synchronization to synchronize the infrastructure data in the devices. The
infrastructure synchronization retrieves device information that is used across
To synchronize infrastructure
configuration products and users:
||Hover over Quick View of the
device for which you want to run synchronization.
||Do one of the
Infrastructure Synchronization, click
Start Infrastructure Synchronization
User Synchronization, click
Start User Synchronization
The progress of
synchronization is displayed in the Quick View under Synchronization Status.
synchronization log is created, listing the objects that could not be assigned.
It also shows a warning message if an unknown element is received from the
device. This log is replaced each time a synchronization occurs.
If you see the
warning message “Skipped unexpected element,” you can ignore it. The message
indicates that Provisioning does not support the item that was sent back from
If the status of an
infrastructure or user synchronization does not change for an extended period
of time, verify that the Nice service is running. Run the following command to
check if the Nice service is running:
ps -aef | grep nice
If the Nice service is stopped, restart the service, and then
restart the infrastructure or user synchronization.
If you wish to manage the
Analog Phones, you have to update the ipt.properties file. In this file, update
the dfc.ipt.cisco.callmanager.analog_phone_support to Y and then do the user
synchronization. You must restart Provisioning after the user synchronization
For the list of Cisco Unified
Communications Manager objects that Provisioning synchronizes, see
Cisco Unified Communications Manager Objects that Are Synchronized.
You use the
infrastructure synchronization to synchronize the unified messaging
infrastructure data in Provisioning with the Unified Message Processor:
SubscriberTemplate—A Subscriber Template in Cisco Unity, Cisco
Unity Connection, and the e-mail message processor.
UnifiedMessagingFeatureSpecification—A class of service in Cisco
Unity, Cisco Unity Connection, and the e-mail message processor.
You use the user
synchronization to synchronize the unified messaging user data in Provisioning
with the Unified Message Processor.
UMInfo—A user in
Cisco Unity, Cisco Unity Connection, and Cisco Unity Express in conjunction
with their user’s voicemail and e-mail information.
user in Cisco Unity, Cisco Unity Connection, and Cisco Unity Express in
conjunction with UMInfo and EmailInfo.
in Cisco Unity and Cisco Unity Connection in conjunction with VoiceMailInfo and
If during the
synchronization of Cisco Unity Express you encounter device connection errors,
close all Telnet sessions on the Cisco Unity Express system and restart the
synchronization. Cisco Unity Express only allows one Telnet session at a time.
Provisioning cannot synchronize with a Cisco Unity Express device that has
another telnet session open.
IM and Presence
9.0 and higher versions are integrated with Cisco Unified Communications
Manager. Due to this, user synchronization will be disabled for IM and Presence
9.0 and higher versions. User information will be directly synchronized from
Cisco Unified Communications Manager.
For IM and Presence,
use the Infrastructure synchronization to synchronize the User Settings
Infrastructure data with Provisioning.
your Cisco Unified Communications Manager, you must perform User
Synchronization manually to synchronize change notification settings.