Prime Collaboration provides a
Self-Care portal, which allows you to control preference settings such as user
name, password and so on. You can update your own account and services by using
the Self-Care portal. The Self-Care feature enables you to modify line
settings, manage services, and configure phone options.
A new Self-Care feature is introduced in Cisco Unified Communications
Manager 10.0 and above versions. This Self-Care can be accessed from Cisco
Unified CM only. You can enable Prime Collaboration Self-Care, that is,
Self-Care from Prime Collaboration Provisioning for Cisco Unified CM 10.x and
Prime Collaboration Self-Care is also available for Cisco Unified CM
10.0 (and above versions) and Cisco Unity Connection 10.0 (and above versions)
along with CM based Self-Care. The administrator must turn-off the "Enable
Prime Collaboration Self-Care" check box in the User Provisioning page if Prime
Collaboration Self-Care is not used.
Cisco Unified Communications Manager Self-Care is recommended when the
environment is Cisco Unified CM 10.0 (and above versions) only with Cisco Unity
Connection 10.0 (and above versions) only, or Users with services on only one
Cisco Unified CM 10.x cluster.
When Cisco Unified Communications Manager is shared between two or
more users, and if one or more users are using LDAP, Prime Self-Care will be
used regardless of the version of Cisco Unified Communications Manager.
To enable Prime Collaboration Self-Care, see
Creating a Self-Care Account.
To enable CM based Self-Care, see
Unified Communications Self Care Portal User Guide.