On a day-to-day basis,
operations personnel are likely to use the Dashboard displays to monitor the IP
telephony environment. Cisco Prime Collaboration Provisioning has three
dashboards. They are:
Global Admin Dashboard—To
manage the real-time information about the operational status of your
processor, device, domain, and users.
Domain Admin Dashboard—To
manage the real-time information about the operational status of your domain
related devices and users.
User Dashboard—To manage the
details of Running, Pending and Failed orders. The user dashboard is shown for
users other than admin, ordering and self-care roles.
The benefits of Provisioning
Easy access to information
—You can view the processor capacity, device synchronization status, pending
orders, deployment details. You can also view the logged in and locked users.
Easy customization—You can
modify and personalize your dashboard and configuring your dashboard layout to
display what you want to see.
Lightweight GUI—Data is
displayed in the Unified Dashboard and use of external pop-up windows are
The Home dashboard allows you
to view important statistics and details of the processors, pending orders,
status of the device synchronization, domains and their deployment details, and
users who are logged in as well as locked.
The dashboards are available
You can see all of this on a
single page, instead of navigating through several pages. You can also click
the links provided in the dashboard to view the relevant details.
A Pie Chart displays the
details of the Licensed and Used Voice Terminal (Endpoints). To view the Pie
Chart, you need to have Adobe Flash Player installed in your system. If it is
not installed, you are prompted to install it.
The table below describes the
dashlets available under Global Admin, Domain Admin and User dashboards.
Table 1 Provisioning
Processor related details are
listed in this pane. You can view the list of processors, available license
count and also the count of used licenses. The graphical representation of the
available and used licenses is shown in this pane.
Pending Order Status
You can view the list of the
status of the Running, Pending and Failed orders. The Order number is available
as a hyperlink and you can access the link to view the order details. The User
can view the list of orders that are waiting for approval and also for
assigning. For order related details, see
Device Sync Status
You can view the list of
devices and their synchronization details. The status and the completion date
of the synchronization is displayed. A Search filter is available in this pane
to search for devices, based on their name and type. Information available in
Device Sync Status is in read only mode. For synchronization details, see
Synchronizing Processors, Users, and Domains.
You can view the list of
domain groups and their configuration details. Domain name can be accessed to
launch the Domain Configuration screen. The count of the user and the service
area associated with the domain are displayed along with the synchronization
A Search filter is available
in this pane to search for a particular domain, user, service area or based on
the synchronization completion date. Information available in Deployment
Details pane is in read only mode. For Domain and their configuration details,
Adding a Domain.
Logged In Users
You can view active sessions
and log out single or multiple active sessions. The details of the active
sessions can be viewed in this pane. For details on maximum number of
concurrent logins, see
System Capacity for Cisco
Prime Collaboration. Using the Logout button you can end single or
multiple active sessions. This pane is available only when you have globaladmin
Viewing or Logging out Active Sessions.
You can view the list of
locked users in this pane. Unlock button is available to unlock the locked
users. This pane is available only when you have globaladmin user privileges.
Cisco Prime Collaboration
Provisioning provides the following set of preconfigured reports:
Provides the Call Processor,
Message Processor, Route Partition, User Roles, and Directory Number block
details for all the Service Areas configured in Cisco Prime Collaboration
Displays the associated
domain, device pool, and service area for each Call Processor. It also displays
the user name, IP address, associated domain, and user template for each
Displays the service catalog.
It lists the available telephony products, infrastructure configuration
products, and services. It also displays the services and endpoints that are
associated to each user role for all the domains.
Displays the MAC address,
device name, domain, service area, phone button template, type, Call Processor,
call search space, route partition, device pool, and user id for all the
Displays the Call Processor,
route partition, call pickup group, usage status, and reservation status for
all the directory numbers configured in Cisco Prime Collaboration Provisioning.
Directory Number Block
Displays the service area,
first number, last number, block size, and minimum length for all the directory
number blocks configured in Cisco Prime Collaboration Provisioning.
Communication Manager Reporting link under the Reports menu, to launch the
Communications Manager Reporting page. This page will list all the
Communication Manager devices that are configured in Cisco Prime Collaboration
Provisioning. When you click on a particular Communication Manager link, Cisco
Unified Reporting application will be cross launched for that Communication
the search and display the search results, click
the search and display the search results in .tsv format, click
Export. The search results are exported in a tab
separated value format.
To change the
settings to default, click
date and time to schedule report link.
Select a date
and time from the calendar window.
Select the UTC
Offset or the location details.
Click Select to
set a date and time for scheduling the report.
In the server,
the scheduled report is stored in opt\cupm\sep\ipt\config\reports\
Endpoint_Inventory_Search<Report Generated Time>.tsv.
search returned more than 5000 endpoints, only the first 5000 search records
will be displayed in the report. To view the entire report for more than 5000
endpoints, you can use the Export or Schedule option. You can also reduce the
report size by using the Domain and Model filters to narrow down your search.
You can also
generate Endpoint Inventory report from the Manage Endpoints page:
In the for
domain field, select the Domain for which you want to view the report.
Endpoint. In the
Endpoint Inventory Report, click
Edit next to the endpoint to launch the Endpoint
Inventory Management page. This field is populated with the endpoint
Inventory search is executed only if your login belongs to a Policy or
Audit Trial Report
The following table describes the fields displayed in the Audit Trial Report.
It could be login, logout (or forced logout by admin), timeout (UI idle for more than 30 minutes), account locked (due to too many login attempts), user/voicemail account locked/unlocked, password/PIN change, or password/PIN reset.
Who performed the action. It can be the user or admin, except for system actions like timeout. For timeout it is the program (CUPM) itself that performed the action.
Performer Domain and User Domain
It is the Domain group that the performer or user belongs to. The performer and user domain will not be displayed for globaladmin, because domain groupings are not applicable for this system account.
For whom the event/action was performed for.
Displays the IP address of the logged in user.
Date and time of the event.
Displays the amount of time the user was logged in (Hour:Minute:Second format).
Displays whether the action taken was successful or not. For example, if an attempt to change a password failed, it will be reflected in the password UI and in the audit trail report.
The Audit Log Trial report can also be used to track the orders. It helps you to track the activities performed by a user and also to identify when the action took place. For example, based on user login/logout events, you can search for the orders created by a particular user during the login period. To search for the orders created by a user, choose Deploy > Search History, and enter the user ID in the Author field.