Cisco Prime Collaboration Provisioning Guide - Standard and Advanced, 10.0
Provisioning Dashboards and Reports
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Provisioning Dashboards and Reports

Provisioning Dashboards and Reports

Provisioning Dashboards and Reports Overview

On a day-to-day basis, operations personnel are likely to use the Dashboard displays to monitor the IP telephony environment. Cisco Prime Collaboration Provisioning has three dashboards. They are:

  • Global Admin Dashboard—To manage the real-time information about the operational status of your processor, device, domain, and users.
  • Domain Admin Dashboard—To manage the real-time information about the operational status of your domain related devices and users.
  • User Dashboard—To manage the details of Running, Pending and Failed orders. The user dashboard is shown for users other than admin, ordering and self-care roles.

The benefits of Provisioning Dashboard are:

  • Easy access to information —You can view the processor capacity, device synchronization status, pending orders, deployment details. You can also view the logged in and locked users.
  • Easy customization—You can modify and personalize your dashboard and configuring your dashboard layout to display what you want to see.
  • Lightweight GUI—Data is displayed in the Unified Dashboard and use of external pop-up windows are minimized.

Global Admin Dashboard

The Home dashboard allows you to view important statistics and details of the processors, pending orders, status of the device synchronization, domains and their deployment details, and users who are logged in as well as locked.

The dashboards are available under Home.

You can see all of this on a single page, instead of navigating through several pages. You can also click the links provided in the dashboard to view the relevant details.

A Pie Chart displays the details of the Licensed and Used Voice Terminal (Endpoints). To view the Pie Chart, you need to have Adobe Flash Player installed in your system. If it is not installed, you are prompted to install it.

The table below describes the dashlets available under Global Admin, Domain Admin and User dashboards.

Table 1 Provisioning Dashboard



Global Admin

Domain Admin

User Admin


Processor related details are listed in this pane. You can view the list of processors, available license count and also the count of used licenses. The graphical representation of the available and used licenses is shown in this pane.


Pending Order Status

You can view the list of the status of the Running, Pending and Failed orders. The Order number is available as a hyperlink and you can access the link to view the order details. The User can view the list of orders that are waiting for approval and also for assigning. For order related details, see Managing Orders.




Device Sync Status

You can view the list of devices and their synchronization details. The status and the completion date of the synchronization is displayed. A Search filter is available in this pane to search for devices, based on their name and type. Information available in Device Sync Status is in read only mode. For synchronization details, see Synchronizing Processors, Users, and Domains.



Deployment Details

You can view the list of domain groups and their configuration details. Domain name can be accessed to launch the Domain Configuration screen. The count of the user and the service area associated with the domain are displayed along with the synchronization completion date.

A Search filter is available in this pane to search for a particular domain, user, service area or based on the synchronization completion date. Information available in Deployment Details pane is in read only mode. For Domain and their configuration details, see Adding a Domain.



Logged In Users

You can view active sessions and log out single or multiple active sessions. The details of the active sessions can be viewed in this pane. For details on maximum number of concurrent logins, see System Capacity for Cisco Prime Collaboration. Using the Logout button you can end single or multiple active sessions. This pane is available only when you have globaladmin privileges. See Viewing or Logging out Active Sessions.


Locked Users

You can view the list of locked users in this pane. Unlock button is available to unlock the locked users. This pane is available only when you have globaladmin user privileges.


Provisioning Reports

Cisco Prime Collaboration Provisioning provides the following set of preconfigured reports:
Report Description
Service Area Provides the Call Processor, Message Processor, Route Partition, User Roles, and Directory Number block details for all the Service Areas configured in Cisco Prime Collaboration Provisioning.
Resource Configuration Displays the associated domain, device pool, and service area for each Call Processor. It also displays the user name, IP address, associated domain, and user template for each Message Processor.
Service Configuration Displays the service catalog. It lists the available telephony products, infrastructure configuration products, and services. It also displays the services and endpoints that are associated to each user role for all the domains.
Endpoint Inventory Displays the MAC address, device name, domain, service area, phone button template, type, Call Processor, call search space, route partition, device pool, and user id for all the endpoints.
DN Inventory Displays the Call Processor, route partition, call pickup group, usage status, and reservation status for all the directory numbers configured in Cisco Prime Collaboration Provisioning.
Directory Number Block Displays the service area, first number, last number, block size, and minimum length for all the directory number blocks configured in Cisco Prime Collaboration Provisioning.
Audit Trail Displays the following events:
  • User login
  • User logout
  • Password/PIN change
  • Password/PIN reset
  • Voicemail account unlocked
  • Account locked
  • Account unlocked
  • Timeout

For more information about the Audit Trial report, see Audit Trial Report

Endpoint/Line Mismatch You can use the following Endpoint/Line Mismatch Reports to identify the lines that are not associated to endpoints:
  • Users without Lines
  • Users with Lines but No Endpoints
  • Unassigned Lines

To view provisioning reports, choose Reports > Interactive Reports > Provisioning Reports.

Click the Communication Manager Reporting link under the Reports menu, to launch the Communications Manager Reporting page. This page will list all the Communication Manager devices that are configured in Cisco Prime Collaboration Provisioning. When you click on a particular Communication Manager link, Cisco Unified Reporting application will be cross launched for that Communication Manager.

Generating Endpoint Inventory Report

To generate Endpoint Inventory report:

    Step 1   Choose Report > Interactive Reports > Endpoint Inventory.
    Step 2   Select the domain and endpoint model.
    Step 3   Do one of the following:
    • To execute the search and display the search results, click Search.
    • To execute the search and display the search results in .tsv format, click Export. The search results are exported in a tab separated value format.
    Step 4   To change the settings to default, click Reset.
    Step 5   Click Select date and time to schedule report link.
    Step 6   Select a date and time from the calendar window.
    Step 7   Select the UTC Offset or the location details.
    Step 8   Click Select to set a date and time for scheduling the report.
    In the server, the scheduled report is stored in opt\cupm\sep\ipt\config\reports\ Endpoint_Inventory_Search<Report Generated Time>.tsv.
    Note    If your search returned more than 5000 endpoints, only the first 5000 search records will be displayed in the report. To view the entire report for more than 5000 endpoints, you can use the Export or Schedule option. You can also reduce the report size by using the Domain and Model filters to narrow down your search.

    You can also generate Endpoint Inventory report from the Manage Endpoints page:
    1. Choose Deploy > Provisioning Inventory > Manage Endpoints.
    2. In the for domain field, select the Domain for which you want to view the report.
    3. Click Search Endpoint. In the Endpoint Inventory Report, click Edit next to the endpoint to launch the Endpoint Inventory Management page. This field is populated with the endpoint information.


      The Endpoint Inventory search is executed only if your login belongs to a Policy or Administrator group.

    Audit Trial Report

    The following table describes the fields displayed in the Audit Trial Report.
    Field Description
    Action It could be login, logout (or forced logout by admin), timeout (UI idle for more than 30 minutes), account locked (due to too many login attempts), user/voicemail account locked/unlocked, password/PIN change, or password/PIN reset.
    Performer Who performed the action. It can be the user or admin, except for system actions like timeout. For timeout it is the program (CUPM) itself that performed the action.
    Performer Domain and User Domain It is the Domain group that the performer or user belongs to. The performer and user domain will not be displayed for globaladmin, because domain groupings are not applicable for this system account.
    User For whom the event/action was performed for.
    Processor Displays the IP address of the logged in user.
    Date Date and time of the event.
    Description Displays the amount of time the user was logged in (Hour:Minute:Second format).
    Result Displays whether the action taken was successful or not. For example, if an attempt to change a password failed, it will be reflected in the password UI and in the audit trail report.

    The Audit Log Trial report can also be used to track the orders. It helps you to track the activities performed by a user and also to identify when the action took place. For example, based on user login/logout events, you can search for the orders created by a particular user during the login period. To search for the orders created by a user, choose Deploy > Search History, and enter the user ID in the Author field.