After performing the
initial Prime Collaboration server setup, see this guide to perform the
following provisioning tasks for all Unified call and messaging applications:
Create a template
and deploy the call and messaging applications. These templates can be reused
for new sites or location for later deployments.
Activate the user
services (authorization, asset assignment, shipping, and receiving).
business-level services for the users.
Track and report
the user assets.
This guide is one of
multiple short guides for Cisco Prime Collaboration. To perform other Prime
Collaboration tasks, such as user management, device management, voice
provisioning, network monitoring, and fault management, see
Cisco Prime Collaboration
Documentation Overview, 10.0 for a list of all available documents.
Some of the common
terminologies used throughout the document:
- Device—Includes all
applications such as Cisco Unified Communications Manager, Cisco Unified
Communications Manager Express, Cisco Instant Messaging and Presence
(IM&P), and Cisco Unity Connection. Also includes infrastructure components
such as ISR Gateway devices, Cisco IOS Router.
- Processor—A proxy for each
instance of a device.
Processor is a proxy for each instance of Cisco Unified Communications Manager
and Cisco Unified Communications Manager Express.
Message Processor is a proxy for each instance of Cisco Unity, Cisco Unity
Express, and Cisco Unity Connection.
- A Unified Presence Processor
is a proxy for each instance of IM and Presence.
- Endpoint—Includes all active
software and hardware voice, video, and collaboration devices with which the
users interact. For example, phones (99xx, 79xx, etc), tablets, Telepresence
devices, Cisco Jabber clients, personal Telepresence units (EX series), mobile
devices running Cisco Jabber, and so on.
- User—A person for whom an
active IP Telephony service has been enabled. A user in Provisioning also
represents an entity that can access Cisco Prime Collaboration Provisioning to
perform various activities.
This guide is for voice and video engineers who are responsible for the configuration, provisioning, inventory, and maintenance of infrastructure-based, real-time collaboration services such as video (TelePresence) and telephony (VoIP), including endpoints, management servers, and service-specific network devices.
Prime Collaboration is deployed on a virtual server. The user must be familiar with virtual server configuration and with UNIX commands using the CLI.
Documentation and Submitting a Service Request
For information on
obtaining documentation, using the Cisco Bug Search Tool (BST), submitting a
service request, and gathering additional information, see
What's New in
Cisco Product Documentation, at:
What's New in
Cisco Product Documentation, which lists all new and revised Cisco
technical documentation, as an RSS feed and deliver content directly to your
desktop using a reader application. The RSS feeds are a free service.