Cisco Prime Collaboration Assurance Guide - Standard, 10.0
Customizing Alarms and Events
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Customizing Alarms and Events

This section explains how to customize alarms and events and set up notifications to suit your business needs.

Configuring Polling Parameters

The Prime Collaboration poller manager supports setting up polling intervals for TelePresence Monitoring Settings.

System Status Polling Interval—Prime Collaboration collects:

  • CPU and memory utilization, and peripheral status for endpoints and multipoint switches, using SNMP and HTTP (HTTPS) for Cisco C and Ex series endpoints.
  • CPU and memory data from call and session controllers.
  • Service status from call and session controllers; and from multipoint switches and application managers, using HTTP (HTTPS).

You can also set polling interval for generic events for Conferencing and TelePresence Applications.

You can set up polling intervals at Administration > Polling & Threshold > TelePresence Monitoring Settings.

Configuring Alarm and Event Notification

For each alarms, Prime  Collaboration compares the alarms, devices, severity, and state against the configured notification groups and sends a notification when there is a match. Matches can be determined by user-configured alarm sets and notification criteria.

Notification criteria define what you want to monitor for the purpose of sending notifications. A notification criterion is a user-defined, named set of devices or phones, and events of a particular severity and status. You must specify notification criteria to configure a notification group. Prime  Collaboration supports device-based notification criterion.

You can configure Prime  Collaboration to send notifications for only a subset of the alarms that it monitors. You can set the alarm that are of interest to you when you define the notification criterion by specifying an alarm set for a device-based notification criterion. You can create as many alarm sets as you would like.

Adding an Alarm Set

You can create alarm sets for which you can set up notifications. For a list of supported alarms and events, see Cisco Prime Collaboration Supported Alarms and Events, 10.0

To add and edit an Alarm set:


    Step 1   Choose Administration > Alarm & Event Setup > Notification > Assurance Notification Criteria > Alarm Set.
    Step 2   Click Add and enter the details.
    Note   

    When you create an alarm set that has several alarms, you might need to use multiple search criteria. In such situations, you need to use the Advanced Filtering option to enter multiple search criteria using the + icon, with Match selection as Any. Using the Quick Filter might not work as desired.

    Step 3   Click Save to save your changes.

    To delete an Alarm Set, select the check box and click Delete.


    Adding Notification Criterion

    To add and edit device notification groups:


      Step 1   Choose Administration > Alarm & Event Setup > Notification > Assurance Notification Criteria, then click Add.
      Step 2   In The New Device-Based Criterion wizard add the information in the Define General Information page:
      Step 3   Click Next.

      The Select Devices/Device Groups pane appears.

      If you check the check box for New devices that will be added to all the groups should automatically be a part of the group, the devices that are added to or deleted from Prime  Collaboration, are also added to or deleted from the notification criterion. This happens when the notification criterion includes a device group that the devices belong to.

      Uncheck to maintain a static list of devices for any device groups included in the notifications criterion.

      Step 4   Click Add.
      Step 5   In the Select Device/Device Groups window, expand device group folders and check the check boxes for one or more devices or clusters.

      If you select a device group, the notification criterion will stay up-to-date when devices are added or deleted from Prime  Collaboration only if you also check the check box. New devices that will be added to all the groups should automatically be a part of the group.

      Step 6   Click Next.
      Step 7   In the Set up Destination pane, add the following information:
      Step 8   Click Next.
      Step 9   Review the information in the summary, then click Save.

      General Information Field Descriptions

      Table 1 Add General Information

      GUI Element

       

      Criterion Name field

      Enter a name for the notification criterion.

      Alarm Set Type list box

      Choose an alarm set.

      Alarm Severity check boxes

      Check none, one, or more of the following:

      • Critical.
      • Major
      • Minor
      • Warning

      Alarm Status check boxes

      Check none, one, or more of the following:

      • Active
      • Acknowledged
      • Cleared
      • User Cleared

      OperationInterval

      Click the Always radio button to schedules the notification group to always be active.

      Choose the hours of the day during which you want this notification group to be active:

      • From: HH:MM—Choose hour and minute that the subscription becomes active.
      • To: HH:MM—Choose the last hour and minute during which the subscription is active.

      By default, the values are from 00:00 to 00:00 and the subscription is active for 24 hours.

      Use this field, for example, to send e-mail notifications during one shift and not during another.

      Set up Destination Field Descriptions

      Table 2 Set Up Destination

      GUI Element

       

      Include Link to Notification Details check box

      Check to include URLs in the notification from which users can directly open the relevant page in Prime  Collaboration for more information.

      Uncheck to omit URLs from notifications.

      Subscription Type radio buttons

      E-Mail—Enter data in the E-Mail Subscription Type fields.

      E-Mail Subscription Type fields

      SMTP Server field

      Enter a fully qualified DNS name or IP address for a Simple Mail Transfer Protocol (SMTP) server. (The name of the default SMTP server might already be displayed.)

      To select from any nondefault SMTP servers in use by existing subscriptions, click the SMTP Servers button.

      For instructions on how to configure a default SMTP server, see the Setting System-Wide Parameters Using System Preferences, page 20-17.

      Sender Address field

      Enter the e-mail address that notifications should be sent from. If the sender’s e-mail service is hosted on the SMTP server specified, you need enter only the username. You do not need to enter the domain name.

      Recipient Address(es) field

      Enter one or more e-mail addresses that notifications should be sent to, separating multiple addresses with either a comma or a semicolon.

      If a recipient’s e-mail service is hosted on the SMTP server specified, you need to enter only the username. You do not need to enter the domain name.

      Send Recipient(s) Subject Only check box

      Check to include only the subject in the e-mail message.

      Uncheck to send a fully detailed e-mail message (default).

      Creating Custom Alerts

      You can create custom alerts and also include the threshold and alert trigger parameters. See Custom Alert Parameters for details about the parameters.

      To create custom alerts:


        Step 1   Choose Administration > Alarm & Event Setup > Event Customization > Performance Counter.

        You can also add events directly from a custom dashboard that you created.

        Step 2   Click Add Event.
        Step 3   In the New Performance Counter Event Window:
        1. Specify the cluster and the server.
        2. Select the counter from the Available Counters drop-down list.
        3. Add a description and the recommended action. This is optional.
        4. Specify the threshold values, duration and frequency, and the schedule for monitoring.
        5. Click Save.

        Custom Alert Parameters

        Table describes the parameters you can specify for the custom alert.
        Setting Description
        Threshold
         
        Check the check box and enter the value that applies.
        • Over—Check this check box to configure a maximum threshold that must be met before an alert notification is activated. In the Over value field, enter a value. For example, enter a value that equals the number of calls in progress.
        • Under—Check this check box to configure a minimum threshold that must be met before an alert notification is activated. In the Under value field, enter a value. For example, enter a value that equals the number of calls in progress.
        Note   

        Use these check boxes in conjunction with the Frequency and Schedule configuration parameters.

        Value
         
        Click the radio button that applies.
        • Absolute—Choose Absolute to display the data at its current status. These counter values are cumulative.
        • Delta—Choose Delta to display the difference between the current counter value and the previous counter value.
        • Delta Percentage—Choose Delta Percentage to display the counter performance changes in percentage.
        Duration
        • Trigger alert only when value constantly...
        • Trigger immediately
        • Trigger alert only when value constantly...—If you want the alert notification only when the value is constantly below or over threshold for a desired number of seconds, click this radio button and enter seconds after which you want the alert to be sent.
        • Trigger immediately—If you want the alert notification to be sent immediately, click this radio button.
        Frequency
        • Trigger on every poll
        • Trigger <> events within <> minutes
        Click the radio button that applies.
        • Trigger on every poll—If you want the alert notification to activate on every poll when the threshold is met, click this radio button. For example, if the calls in progress continue to go over or under the threshold, the system does not send another alert notification. When the threshold is normal (between 50 and 100 calls in progress), the system deactivates the alert notification; however, if the threshold goes over or under the threshold value again, the system reactivates alert notification.
        • Trigger <> events within <> minutes—If you want the alert notification to activate at certain intervals, click this radio button and enter the of alerts that you want sent and the number of minutes within which you want them sent.
        Schedule
        • Trigger immediately (Non-stop monitoring
        • Schedule between <> to <>
        Click the radio button that applies:
        • Trigger immediately (Non-stop monitoring)—If you want the alert to be triggered 24 hours a day, click this radio button.
        • Schedule between <> to <>—If you want the alert notification activated within a specific time frame, click the radio button and enter a start time and a stop time. If the check box is checked, enter the start and stop times of the daily task. For example, you can configure the counter to be checked every day from 9:00 am to 5:00 pm or from 9:00 pm to 9:00 am.