The CTS-Manager and Cisco TMS contain details on the scheduled sessions. Prime Collaboration periodically polls these devices to retrieve the session details. You can configure the frequency of the periodic polling based on your business needs.
To enable uninterrupted monitoring of the sessions, you can manage a CTS-Manager or Cisco TMS cluster using the Manage Clusters option (Operate > Device Work Center > Manage CTS-MAN/TMS Clusters).
For Cisco TMS, if an unscheduled endpoint is added when the scheduled session is in progress, Prime Collaboration shows the session details of that endpoint.
Prime Collaboration imports scheduled sessions data for five days (for the past one day, the current day, and for the next three days).
Note the following points when importing sessions from Cisco TMS:
- Prime Collaboration supports only the default e-mail template for the Booking Confirm e-mail in Cisco TMS. Sessions will not be imported from Cisco TMS if the default e-mail template is not used.
- "Reservation Only" meeting details will not be imported from Cisco TMS. Prime Collaboration does not support this type of meeting because resources are not allocated for it while scheduling.
If you have configured a session to start before the scheduled time in CTS-Manager, you must configure the same time in Prime Collaboration. That is, if you have configured to start a session 5 minutes before the scheduled time, you must configure the same time in the Device Monitoring Configuration page. Otherwise, Prime Collaboration will list two sessions for a scheduled meeting that has started before the scheduled time.
In addition to the periodic polling, if you want to import the session details immediately, you can click Import Sessions (Operate > Diagnose > Session Diagnostics > Import Sessions).
The Import Sessions task impacts Prime Collaboration system performance. Use Import Sessions only if it is required.
Two jobs are created for the Import Sessions task. You can monitor these jobs at Administration > Job Management. The job type is displayed as Synch_CtsMAN-MEETING_UniqueJobID and Synch_TMS-MEETING_UniqueJobID in the Job Management page.
TMS_Session_Import and CTSMan_Session_Import regular jobs run periodically and poll complete details of all sessions.
However, the TMS_Frequent_Session_Import job runs frequently on a regular basis and retrieves only the changes in sessions after the previous polling. (You can change the frequency of polling in System Setup page).
If you are using CTS-Manager 1.7 or later, you must maintain an interval of at least 5 minutes between Import Sessions tasks. If you import sessions within 5 minutes, the job will fail.