Cisco Prime Collaboration Assurance Guide - Advanced, 10.0
Monitoring Video Endpoints
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Monitoring Video Endpoints

Monitoring Video Endpoints

The Endpoint Diagnostics dashboard displays the details of all managed video endpoints. You can add any of the managed endpoints to the watch list to troubleshoot them further.

You can filter endpoints based on device type, using the Device Group pane on the left of the page. For more information, see Managing Device Groups.

Endpoint Diagnostics Dashboard

Go to Operate > Diagnose > Endpoint Diagnostics to view the Endpoints Diagnostics dashboard. The following table describes the information displayed in the Endpoint Diagnostics dashboard.

Table 1 Endpoint Diagnostics Dashboard




Endpoints Summary Metrics

Provides the following details:

  • Managed endpoints
  • Unregistered endpoints
  • Endpoints currently in use
  • Endpoints with alarms
  • Endpoints added to the watch list

List of Endpoints

Provides detailed information about all the managed endpoints. You can use this pane to verify the registration, usage, and visibility status of the endpoints.

Endpoints Details

Provides the following details based on the endpoint type that you select:

  • System information
  • Peripherals
  • Scheduled sessions for next 3 days
  • Service and network infrastructure

You can hover over the IP address of the endpoint, and click the quick view icon to view the Endpoint 360° View.


Polycom endpoint is monitored only when it is registered with Cisco VCS. It is not monitored when registered with Polycom call controllers. Automatic call detection is supported using HTTP feedback (through Cisco VCS). Realtime monitoring information such as session statistics and session information is not supported.

Endpoints Quick View

To launch the quick view for an endpoint, rest your mouse pointer over the quick view icon, either in the Usage Status (applicable only for endpoints with “In Use” status) or Endpoint Name column in the List of Endpoints table.

The quick view launched from the Usage Status column contains session details, such as subject, scheduler, session status, troubleshooting status, session type, structure, start time, and time remaining. You can launch the Session Monitoring page for the selected endpoint from the quick view.

The quick view launched from the Endpoint Name column contains endpoints details, such as system uptime, device type, device model, software type, software version, phone number, alarm severity, and alarm message.

The following are the actions that you can perform in the endpoint quick view:

  • Add to Watch list—Enables you to add a session to the watch list. This is enabled for both Not In Use and In Use endpoints.
    • For Not In Use endpoints, the troubleshooting starts as soon as the endpoint joins a session.
    • For In Use endpoints, the troubleshooting starts immediately. You can remove an endpoint from the watch list using the Remove from Watch List link.
  • See Alarms —Enables you to launch the endpoint alarm browser. The alarm browser lists all alarms for the selected endpoint.

See 360° Session View to understand the details that are available in the quick view, launched from the Usage Status column.

Viewing User 360 Details

This view displays the end-user information (such as the username, email-id, office phone and mobile phone numbers) associated with Cisco Unified Communications Manager or TelePresence Management Suite (TMS) endpoints. Photograph and location details for the end-user are displayed only if Prime Collaboration is integrated with LDAP and the username details matches with that of LDAP.


End-user information associated with TMS can be retrieved, only if 'TMS Provisioning Extension' component is installed on the TMS.

To access this view,

    Step 1   From the global search drop-down, select User. You can also launch User 360 from Username column in Endpoint Diagnostics page.
    Step 2   Enter * to list all the users. A string search can provide more specific results. For example, when you enter test, it will list all the users whose first name, last name, or username includes the string test.
    Step 3   Click the User 360 View launch anchor against the username.

    Access the following tabs in this view:

    • Endpoints—Displays the managed endpoints associated with the end-user. This includes,
      • Last Call Quality—Categorized as good, accepted, or poor; this field describes the call quality of the most recently ended call. Cross launches to CDR Diagnostics Report-for endpoints registered to CUCM or Alarms page-for endpoints registered to TMS is available.
      • Calls (24 Hours)—Number of calls the endpoint was involved in the last 24 hours. This field has cross launches to the CDR Call Records Report-for endpoints registered to CUCM and All Session Summary Report-for endpoints registered to TMS.
      • Registration Status—Displays the registration status of the end-user. For a registered end-user whose call is in progress, a green icon with call in progress indicator is shown. A red icon for an unregistered end-user and a grey icon if the status of the end-user is unknown.
      • Service—Service of the most recently ended call. (Audio only or Audio and Video)
      • Endpoint Model—Displays the endpoint model. When you click, it cross-launches to Endpoint Diagnostics page.
    • Active Sessions—Displays the endpoints of the end-user that are currently engaged in a call. The details of the device is tracked from Session Diagnostics. This includes,
      • The image of the endpoint and destination number. When you click the image, it cross launches to Endpoint Diagnostics page.
      • Quality stats—Alarm icon that indicates the current highest severity of the call quality alarms.
      • Tools—Links you to the troubleshooting page.
    • Alarms—Displays,
      • Severity
      • Source from which the alarm was received
      • Name of the alarm
      • and the Timestamp.

    If the end-user is integrated with Prime Collaboration Provisioning, icon with tool tip Provision User is displayed at the top right corner of the User 360 view. Click this icon to launch the Order Management page for that end-user in Prime Collaboration Provisioning.


    For endpoints registered with CUCM, a sync for the new users happen automatically. But for endpoints registered with TMS, manual rediscovery of TMS is necessary to sync the details of the new users.