Diagnose > Endpoint Diagnostics to view the Endpoints
Diagnostics dashboard. The following table describes the information displayed
in the Endpoint Diagnostics dashboard.
Table 1 Endpoint Diagnostics
Endpoints Summary Metrics
Provides the following
Endpoints currently in use
Endpoints with alarms
Endpoints added to the watch
List of Endpoints
Provides detailed information
about all the managed endpoints. You can use this pane to verify the
registration, usage, and visibility status of the endpoints.
Provides the following
details based on the endpoint type that you select:
Scheduled sessions for next 3
Service and network
You can hover over the
IP address of the endpoint, and click the quick view icon to view the Endpoint
Polycom endpoint is monitored
only when it is registered with Cisco VCS. It is not monitored when registered
with Polycom call controllers. Automatic call detection is supported using HTTP
feedback (through Cisco VCS). Realtime monitoring information such as session
statistics and session information is not supported.
Endpoints Quick View
To launch the quick view for
an endpoint, rest your mouse pointer over the quick view icon, either in the
Usage Status (applicable only for endpoints with “In Use” status) or Endpoint
Name column in the List of Endpoints table.
The quick view launched from
the Usage Status column contains session details, such as subject, scheduler,
session status, troubleshooting status, session type, structure, start time,
and time remaining. You can launch the Session Monitoring page for the selected
endpoint from the quick view.
The quick view launched from
the Endpoint Name column contains endpoints details, such as system uptime,
device type, device model, software type, software version, phone number, alarm
severity, and alarm message.
The following are the actions
that you can perform in the endpoint quick view:
Add to Watch list—Enables you
to add a session to the watch list. This is enabled for both Not In Use and In
For Not In Use endpoints, the
troubleshooting starts as soon as the endpoint joins a session.
For In Use endpoints, the
troubleshooting starts immediately.
You can remove an endpoint
from the watch list using the Remove from Watch List link.
See Alarms —Enables you to
launch the endpoint alarm browser. The alarm browser lists all alarms for the
360° Session View to
understand the details that are available in the quick view, launched from the
Usage Status column.
Viewing User 360 Details
This view displays the
end-user information (such as the username, email-id, office phone and mobile
phone numbers) associated with Cisco Unified Communications Manager or
TelePresence Management Suite (TMS) endpoints. Photograph and location details
for the end-user are displayed only if Prime Collaboration is integrated with
LDAP and the username details matches with that of LDAP.
associated with TMS can be retrieved, only if 'TMS Provisioning Extension'
component is installed on the TMS.
To access this view,
From the global search
You can also launch User 360 from Username column in
to list all the users. A string search can provide more
specific results. For example, when you enter
test, it will
list all the users whose first name, last name, or username includes the string
Click the User 360 View
launch anchor against the username.
Access the following tabs in
managed endpoints associated with the end-user. This includes,
Last Call Quality—Categorized
as good, accepted, or poor; this field describes the call quality of the most
recently ended call. Cross launches to
Diagnostics Report-for endpoints registered to CUCM or
Alarms page-for endpoints registered to TMS is available.
Calls (24 Hours)—Number of
calls the endpoint was involved in the last 24 hours. This field has cross
launches to the
CDR Call Records
Report-for endpoints registered to CUCM and
All Session Summary
Report-for endpoints registered to TMS.
the registration status of the end-user. For a registered end-user whose call
is in progress, a green icon with call in progress indicator is shown. A red
icon for an unregistered end-user and a grey icon if the status of the end-user
Service—Service of the most
recently ended call. (Audio only or Audio and Video)
Endpoint Model—Displays the
endpoint model. When you click, it cross-launches to
Active Sessions—Displays the
endpoints of the end-user that are currently engaged in a call. The details of
the device is tracked from Session Diagnostics. This includes,
The image of the endpoint and
destination number. When you click the image, it cross launches to
Quality stats—Alarm icon that
indicates the current highest severity of the call quality alarms.
Tools—Links you to the
Source from which the alarm
Name of the alarm
and the Timestamp.
If the end-user is integrated
with Prime Collaboration Provisioning,
icon with tool tip Provision User is displayed
at the top right corner of the User 360 view. Click this icon to launch the
Order Management page for that end-user in Prime Collaboration Provisioning.
For endpoints registered with
CUCM, a sync for the new users happen automatically. But for endpoints
registered with TMS, manual rediscovery of TMS is necessary to sync the details
of the new users.