Cisco Prime Collaboration Assurance Guide - Advanced, 10.0
Overview of Cisco Prime Collaboration Assurance
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Overview of Cisco Prime Collaboration Assurance

Overview of Cisco Prime Collaboration Assurance

Cisco Prime Collaboration is a comprehensive video and voice service assurance and management system with a set of monitoring, troubleshooting, and reporting capabilities that help ensure end users receive a consistent, high-quality video and voice collaboration experience.

Prime Collaboration is available in the following flavors:
  • Standard Mode
  • Advanced Mode

Prime Collaboration Standard Features

Prime Collaboration—Standard provides basic assurance features that help you manage Unified Communications 10.0 and TelePresence components. You can monitor only one cluster per product for a single installation of Prime Collaboration—Standard. The features include:

  • Support for Unified Communications 10.0 components including Cisco Unified CM, Unity Connection, and Cisco IM and Presence
  • Fault monitoring for core Unified Communications 10.0 components (Unified CM 10.0, Unity Connection 10.0)
  • Pre-canned and customizable performance metrics dashboards that display term trends for core Unified Communications 10.0 components
  • Support for TelePresence components including Cisco TelePresence Management Suite (TMS), Cisco TelePresence Video Communication Server (Cisco VCS), Cisco TelePresence MCU, TelePresence Server, Cisco TelePresence System MXP Series, and Cisco TelePresence Conductor
  • Contextual cross launch of serviceability pages of Unified Communications 10.0 components
  • Single-level RBAC.
  • Support for Single sign-on

Device Inventory Management in Standard

You can add and monitor Cisco Unified Communications Manager (phones and TelePresence), Cisco VCS (TelePresence), CTS-Manager (TelePresence) and Cisco TMS (TelePresence).

As part of the discovery, the device details are also retrieved and stored in the Prime Collaboration database.

After the discovery is complete, you can perform the following device management tasks:

  • Add or remove Cisco Unified CM or Cisco Unity Connection
  • Manage device credentials. This applies to Cisco TMS and associated devices only
  • Discover devices. This applies to Cisco TMS and associated devices only

Monitoring and Fault Management in Standard

Service operators need to quickly isolate the source of any service degradation in the network for all voice and video sessions in an enterprise. Prime Collaboration provides a detailed analysis of the service infrastructure, and network-related issues.

Prime Collaboration periodically imports information from the managed devices based on the polling parameters you configure.

The Home page includes several pre-canned dashlets that help you monitor system performance, device status, device discovery, CTI applications, and voice messaging ports. These dashlets enable you to monitor a set of predefined management objects that monitor the health of the system. From the dashlets you can launch contextual serviceability pages.

Prime Collaboration ensures near real-time quick and accurate fault detection. Prime Collaboration allows to monitor the events that are of importance to you. You can set up Prime Collaboration to send notifications for alarms.

In addition to the faults that are present in the Cisco TelePresence Management System and Unified Communications applications, it also displays the custom tickets that are raised on Cisco TMS.

Using the Alarm browser, you can view the alarms and events in the system. You can also configure Prime Collaboration to send fault notifications. You can also view call connection/disconnection details related to the Cisco TMS applications, in the Call Events UI.

Prime Collaboration Advanced Features

Prime Collaboration enables you to monitor your network and perform diagnostics. In addition, you can run reports that help you identify the source of problems.

Voice and Video Unified Dashboard

The Prime Collaboration dashboards enable end-to-end monitoring of your voice and video collaboration network. They provide quick summaries of the following:

  • End-User Impact: Phone status; locations with poor voice quality and call failures; TelePresence endpoints with alarms and call quality events; in-progress video sessions with alarms.
  • Endpoint Utilization: Top 10 most and least utilized endpoints; number of TelePresence sessions for one day, one week, and four weeks.
  • Infrastructure: Health and status of management devices, conferencing devices, and call and session control devices. You can also view the number of infrastructure devices, with and without alarms, utilized video ports, and trunks.
  • Topology: For voice endpoints, Prime Collaboration provides the current operational status of the Cisco Unified Communications system. The Unified Communication (UC) Topology View displays a logical, top-level view of the IP telephony implementations. This logical view focuses on call control relationships. The UC Topology View shows Cisco Unified Communications Manager (Unified CM) and Unity Connection clusters, devices, route groups, and route lists in the cluster. The relationships are displayed in a graphical view. You can use the UC Topology View to:
    • Display a logical or neighbor UC Topology View of your IP telephony deployment.
    • Search for phones and view a summary of the IP Communications devices displayed in the UC Topology View.
    • View and act on device events.
    • Run other Cisco Prime Collaboration tools.
    • Launch administration pages for devices.
    • Open a separate window using the Detach option to view maps at the cluster level.

See Prime Collaboration Dashboards to learn how the dashlets are populated after deploying the Prime Collaboration servers.

Device Inventory Management

You can discover and manage all endpoints that are registered to Cisco Unified Communications Manager (phones and TelePresence), Cisco Expressway (TelePresence), CTS-Manager (TelePresence) and Cisco TMS (TelePresence). In addition to managing the endpoints, you call also manage multipoint switches, application managers, call processors, routers, and switches that are part of your voice and video collaboration network.

As part of the discovery, the device interface and peripheral details are also retrieved and stored in the Prime Collaboration database.

After the discovery is complete, you can perform the following device management tasks:

  • Group devices into user defined groups.
  • Edit visibility settings for managed devices.
  • Customize event settings for devices.
  • Rediscover devices.
  • Update inventory for managed devices.
  • Suspend and resume the management of a managed device.
  • Add or remove devices from a group.
  • Manage device credentials.
  • Export device details.

See Managing Inventory to learn how to collect the endpoints inventory data and how to manage them.

Voice and Video Endpoint Monitoring

Service operators need to quickly isolate the source of any service degradation in the network for all voice and video sessions in an enterprise. Prime Collaboration provides a detailed analysis of the end-to-end media path, including specifics about endpoints, service infrastructure, and network-related issues.

For video endpoints, Prime Collaboration enables you to monitor all point-to-point, multisite, and multipoint video collaboration sessions. These sessions can be ad hoc, static, or scheduled with one of the following statuses:

  • In-progress
  • Scheduled
  • Completed
  • No Show

Prime Collaboration periodically imports information from:

  • The management applications (CTS-Manager and Cisco TMS) and conferencing devices (CTMS, Cisco MCU, and Cisco TS) on the scheduled sessions.
  • The call and session control devices (Cisco Unified CM and Cisco Expressway) shown on the registration and call status of the endpoints.

In addition, Prime Collaboration continuously monitors active calls supported by the Cisco Unified Communications system and provides near real-time notification when the voice quality of a call fails to meet a user-defined quality threshold. Prime Collaboration also allows you to perform call classification based on a local dial plan.

See Prerequisites for Setting Up the Network for Monitoring to understand how to monitor IP Phones and TelePresence.

Diagnostics

Prime Collaboration uses Cisco Medianet technology to identify and isolate video issues. It provides media path computation, statistics collection, and synthetic traffic generation.

When network devices are medianet-enabled, Prime Collaboration provides:

  • Flow-related information along the video path using Mediatrace
  • Snapshot views of all traffic at network hot spots using Performance Monitor
  • The ability to initiate synthetic video traffic from network devices using the IP Service Level Agreement (IP SLA) and Video Service Level Agreement Agent (VSAA) to assess video performance on a network.

In addition, for IP phones, Prime Collaboration uses the IP SLA to monitor the reachability of key phones in the network. A phone status test consists of:

  • A list of IP phones to test.
  • A configurable test schedule.
  • IP SLA-based pings from an IP SLA-capable device (for example, a switch, a router, or a voice router) to the IP phones. Optionally, it also pings from the Prime Collaboration server to IP phones.

See Setting Up the Network for Performing Diagnostics to learn how to troubleshoot the video and voice network.

Fault Management

Prime Collaboration ensures near real-time quick and accurate fault detection. After identifying an event, Prime Collaboration groups it with related events and performs fault analysis to determine the root cause of the fault.

Prime Collaboration allows to monitor the events that are of importance to you. You can customize the event severity and enable to receive notifications from Prime Collaboration, based on the severity.

Prime Collaboration generate traps for alarms and events and sends notifications to the trap receiver. These traps are based on events and alarms that are generated by the Prime Collaboration server. The traps are converted into SNMPv2c notifications and are formatted according to the CISCO-EPM-NOTIFICATION-MIB.

See Monitoring Alarms and Events to learn how Prime Collaboration monitors faults.

Reports

Prime Collaboration provides the following predefined reports and customizable reports:

  • Inventory Reports—Provide IP phone, audio phone, video phone, SRST phone, audio SIP phone, and IP communicator inventory details. Inventory reports also provide information about CTI applications, ATA devices, and the Cisco 1040 Sensor.
  • Call Quality Event History Reports—Provide the history of call quality events. Event History reports can display information for both devices and clusters. You can use Event History to generate customized reports of specific events, specific dates, and specific device groups.
  • Call Quality Reports—Enables you to examine voice transmission quality in the parts of your network. The reports show the times when MOS has been below configured thresholds, the codec in use, and the endpoints on which violations have occurred.
  • TelePresence Reports—Provide details on completed and in-progress sessions, endpoint utilization, and No Show endpoints. TelePresence reports also provide a list of conferencing devices and their average and peak utilization in your network.
  • Activity Reports—Provide information about IP phones and video phones that have undergone a status change during the previous 1 to 30 days.

See Prime Collaboration Reports to learn the different types of reports and how to generate them.

Prime Collaboration Assurance Support for IPv6

Prime Collaboration Assurance supports IPv6 endpoints in a IPv6 only and Dual Stack network. The following table details the Prime Collaboration Assurance feature support for IPv6 endpoints:

Table 1 Prime Collaboration Assurance Feature Support for IPv6 Devices

Features

Supported

Notes/Limitations

Device Work Center - Credential Profile

Creation of IPv6 credential profiles.

Device Work Center - Discovery

  • Accept IPv6 credential profiles and is able to match these profiles to IPv6 addresses
  • Is able to ping and reach IPv6 devices
  • When endpoints are registered to CUCM using IPv4, IPv6 or dual stack, you can see only the active IP addresses (the IP address selected by the CUCM configuration to communicate with the registered endpoint).
  • When endpoints can be registered to a VCS through IPv6 or IPv4, you can see the IP address with which the device has registered to the VCS.
  • CUCM, TMS, CTS and other infrastructure devices can be managed using IPv4 only.
  • Ping sweep discovery will not work on IPv6 subnet.

Device Work Center - Inventory

Inventory Summary shows IPv6 addresses.

Session Diagnostics

Endpoint Statistics (System and Session Information) shows IPv6 addresses.

Endpoints Quick View shows IPv6 addresses.

Endpoint Diagnostics

Endpoint Diagnostics dashboard shows IPv6 addresses.

Troubleshooting

No troubleshooting support for IPv6 devices.

Dashboards and Reports

Interactive reports - Voice Call Quality Reports, UCM/CME Phone Inventory Reports, and Phone Activity Reports show IPv6 addresses.

Voice Call Quality Reports (Sensor, Endpoints, and CDR Reports) - search for IPv6 endpoints.

In Phone Inventory reports, both IP addresses are shown, but there will be no cross launch to an IPv6 only endpoint application.

By default the IPv6 addresses column is hidden. You can change the columns displayed by clicking on the Column Filter icon.

Topology

Search for endpoints with IPv6 addresses.

Alarm Browser

Alarm Summary shows IPv6 addresses.

Phone Search

Search for IPv6 phones.


Note


  • For a dual stack device, only IPv4 IP addresses will be shown in the IP address column mentioned above, except for UCM/UCE Phone Inventory and Phone Activity Reports.
  • North Bound Interface (NBI) communication is supported only on IPv4 networks.
  • Colon (:) cannot be used as a separator in the credential profile patterns or while adding multiple devices.

What's New in Prime Collaboration Assurance 10.0 - Advanced

Cisco Prime Collaboration Assurance provides the following new features:

Support for IPv6 Endpoints

Cisco Prime Collaboration Assurance supports IPv6 endpoints in a IPv6 only and Dual Stack network. See Prime Collaboration Assurance Support for IPv6. Prime Collaboration Analytics does not support IPv6 endpoints.

User Management

  • Enables you to login from Prime Collaboration Assurance to Prime Collaboration Provisioning application. Single Sign-On (SSO) in Prime Collaboration Provisioning enables you to cross-launch other UC applications, provided they are configured on the same Identity Provider (IdP) server. See Single Sign-On for Prime Collaboration.
  • Helps you manage the UC applications using Prime Collaboration Deployment . Migrate Old clusters to new Virtual machines, upgrade existing clusters, and perform fresh installs. See Configuring Prime Collaboration Deployment.
  • Displays the end user information (such as the username, email-id, office phone and mobile phone numbers) associated with Cisco Unified Communications Manager or TelePresence Management Suite endpoints. See User 360° View.

Inventory Management

  • A concise summary information regarding any device is available through its 360° view. See Device 360° View.
  • Metric charts displaying CPU, Memory and Hard Disk utilization for voice endpoints and CTS. See Metric Charts.

Monitoring and Diagnostics

Troubleshooting

User Interface

SSL Certificate Authentication for Device Discovery

Smart TAC

Standard and Advanced Prime Collaboration Assurance

Prime Collaboration Assurance is available in the following flavors:

  • Prime Collaboration Assurance Standard
  • Prime Collaboration Assurance Advanced

Prime Collaboration Assurance Standard is a simplified version of Prime Collaboration Assurance Advanced. It provides basic assurance features that help you manage Unified Communications 10.0 and TelePresence components. You can monitor only one cluster per product for a single installation of Prime Collaboration-Standard.

For installing Standard and Advanced Assurance, see the Cisco Prime Collaboration 10.0 Quick Start Guide.

Prime Collaboration Advanced Assurance is a comprehensive video and voice service assurance and management system with a set of monitoring, troubleshooting, and reporting capabilities that help ensure you receive a consistent, high-quality video and voice collaboration experience.

The table below lists the features available in Prime Collaboration Assurance Standard and Advanced.

Feature Standard Advanced See Cisco Prime Collaboration Assurance Guide - Advance

License Requirement

Does not require a license.

Requires license after evaluation expiry.

For more information on Advanced features see the section Managing Licenses.

Role Based Access Control

Supports Super Administrator role only.

Supports five roles to provide multiple levels of authorization:

  • Super Administrator
  • System Administrator Network
  • Administrator
  • Operator
  • Helpdesk

For more information on Advanced features see the section Managing Users.

Single Sign-On Support

Yes

Yes

For more information on Advanced see the section Managing Users .

Cluster Management

Manages only one cluster of Cisco Unified Communications Manager, one cluster of Cisco Unity and Cisco IM and Presence.

.

Manages multiple clusters with mixes of cluster revisions and cluster associations.

For more information on Advanced features see the section Setting Up Clusters.

Discovery

  • You can discover and manage endpoints that are registered to Cisco TMS and Cisco VCS.
  • You can add and manage Cisco Unified Communications Manager (including Cisco Unified IM and Presence)10.x and Cisco Unity Connection 10.x applications.
  • You can discover and manage all endpoints that are registered to Cisco Unified Communications Manager (phones and TelePresence), Cisco VCS (TelePresence), CTS-Manager (TelePresence) and Cisco TMS (TelePresence). In addition to managing the endpoints, you can also manage multipoint switches, application managers, call processors, routers, and switches that are part of your voice and video collaboration network.
  • Provides multiple discovery modes such as Auto Discovery, Import, and Add Device features.
  • Supports Logical Discovery, Ping Sweep, CDP-based discovery for discovering devices.
  • Provides the option to perform rediscovery.

For more information on Advanced features see the section Discovering Devices .

Inventory Management

Provides limited inventory information via the Current Inventory Table.

  • Provides a concise summary information for a device through the Device 360 view.
  • Provides exhaustive Inventory details.

For more information on Advanced features see the section Managing Inventory.

Fault Management

  • Provides an Alarms and Events browser.
  • Supports setting up email notifications for Alarm Sets.
  • Supports creation of custom events for Unified Communications Performance Counters.
  • Supports set up of custom alerts based on selected metrics and corresponding thresholds. Once a threshold is violated, an alert is seen in the alarm browser.
  • Support for initiating troubleshooting via quick views.
  • Supports Alarm Correlation rules.
  • Supports Alarm Correlation rules.
  • Supports customization of events at the device, and global level.
  • Provides configuration of thresholds for:
    • TelePresence Endpoints
    • Infrastructure Device
    • Call Quality
    • Device Pool

For more information on Advanced features see the section Monitoring Alarms and Events.

Voice and video Reports

NA

Provides the following predefined reports and customizable reports:

  • Cisco Unified Communications Manager /Cisco Unified Communications Manager Express Phone Inventory Reports
  • Voice Call Quality Event History Reports
  • Voice Call Quality Reports
  • TelePresence Reports
  • Cisco Unified Communications Manager /Cisco Unified Communications Manager Express Activity Reports
  • Administrative Reports

For more information on Advanced features see the section Dashboards and Reports.

Dashboards

  • Provides predefined dashboards for Cisco Unified Communications Manager, IM and Presence, and Cisco Unity Connection.
  • Supports creation of custom dashboards based on the desired performance counters for Cisco Unified Communications Manager, IM and Presence, and Cisco Unity
  • Provides the following dashboards:
    • End-Users Impact - Information about sessions and alarms.
    • Endpoints Utilization - Information about endpoints and their utilization.
    • Infrastructure - Information about conferencing devices, management devices, call and session devices, and video ports.
    • Topology - This dashboard provides a logical top-level view of your IP telephony network. This view focuses on call control relationships.
You can add customized dashboards in the home page.
You can also do the following:
  • Add the existing dashlets to a different dashboard.
    • Move the dashlets around under a dashboard by dragging and dropping them.

For more information on Advanced features see the section Dashboards and Reports.

Voice and Video Endpoint Diagnostics

NA

  • Provides a detailed analysis of the end-to-end mediapath, including specifics about endpoints, service infrastructure, and network-related issues.
  • Uses Cisco Medianet technology to identify and isolate video issues.
  • Provides mediapath computation, statistics collection, and synthetic traffic generation.
  • Uses the IP SLA to monitor the reachability of key IP phones in the network.
  • Predicts service outage using scheduled synthetic and IP SLA tests

For more information on Advanced features see the section Performing Diagnostics.

Job Management

Enables to view job status.

Enables to view, schedule and delete jobs.

For more information on Advanced features see the section Managing Jobs.

Cross Launch to UC Application

Yes

Yes

-

Device Search

UC Cluster Components Search and Status Capability - Enables to define the search criteria to select specific cluster components, such as phones, H.323 gateways, Computer Telephony Integration (CTI) devices, voice mail devices, media resources, SIP trunks, or hunt lists that are associated with a Cisco Unified Communications Manager cluster.

Global Search - Provides filtered search for TelePresence, endpoints, phones, other devices, locations, and users.

For more information on Advanced features see the section Global Search Options for Prime Collaboration Assurance.

Prime Collaboration Analytics

NA

Helps you to identify the traffic trend, technology adoption trend, over utilized resources, and under utilized resources in your network. You can also track intermittent and recurring network issues and address service quality issues using the Analytics Dashboards. The Analytics dashboards are:
  • Technology Adoption
  • Asset Usage
  • Traffic Analysis
  • Capacity Analysis
  • Service Experience

Prime Collaboration Analytics is a licensed software, which has to be purchased separately with Prime Collaboration Assurance.

See Cisco Prime Collaboration 10.5 Analytics Guide.

NB API

NA

NB API is supported for the following:
  • Managing devices
  • Viewing and deleting device credentials
  • Listing all video sessions
  • Troubleshooting video sessions

To access the NB API documentation, log in to the Prime Collaboration Assurance server with the administrator privilege and enter http://<pc-server-ip>/emsam/nbi/nbiDocumentation in the browser URL.

Where, pc-service-ip is the Prime Collaboration Assurance server IP address.

Prime Collaboration Assurance NBI

Cisco Prime Collaboration Assurance NBI support is available for the following:
  • Managing devices
  • Viewing and deleting device credentials.
  • Listing all video sessions based on the filtering criteria.
  • Troubleshooting video sessions.

To access the NB API documentation, log in to the Prime Collaboration Assurance server with the administrator privilege and enter http://<pc-server-ip>/emsam/nbi/nbiDocumentation in the browser URL. Where, pc-service-ip is the Prime Collaboration Assurance server IP address.

In addition to these NBIs, you can configure to send SNMP traps (CISCO-EPM-NOTIFICATION-MIB) to the trap receiver, whenever an alarm or event is raised. See the Configuring Alarm and Event Notification section.